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ABOUT THE JOB

Ready to join a fun, growing athleisure brand? GOAT USA is looking for an exceptional IT Project Manager to lead and deliver technology initiatives that support our apparel retail and wholesale business. In this role, you will manage cross-functional IT projects from planning through execution, ensuring systems, integrations, and processes align with business goals and support our continued growth.

You’ll work closely with cross-functional teams across product development, planning, supply chain, retail operations, wholesale, e-commerce, and IT.

The ideal candidate has a strong understanding of apparel retail and wholesale systems and enjoys working at the intersection of business and technology. This is an exciting opportunity for a highly organized, collaborative project manager who is passionate about driving system improvements, delivering impactful solutions, and supporting a fast-paced, omnichannel organization.

Job Title

IT Project Manager (Apparel Retail & Wholesale)

Job Purpose

The IT Project Manager leads and delivers technology initiatives that support the retail and wholesale operations of GOAT USA. This role manages cross-functional projects across product development, planning, supply chain, wholesale, e-commerce, and retail systems, ensuring effective collaboration within cross-functional teams. The IT Project Manager is responsible for clearly documenting business and technical requirements, driving successful project execution, and ensuring all initiatives align with overall business objectives.

Duties and Responsibilities

• Plan, manage, and deliver IT projects end to end, from initiation through post-implementation support, including scope, timelines, budgets, resources, and risk management.
• Select and apply appropriate project management methodologies (Agile, Waterfall, or Hybrid) based on project requirements and business needs.
• Track project progress and provide clear, regular status updates to stakeholders and leadership.
• Lead requirements gathering with business stakeholders across merchandising, planning and allocation, supply chain, retail operations, wholesale, finance, and e-commerce.
• Document, review, and maintain clear, complete, and traceable business, functional, and technical requirements, ensuring proper approval, version control, and communication.
• Translate business requirements into technical solutions in collaboration with internal IT teams and external vendors.
• Maintain comprehensive project documentation, including business requirements documents, functional and technical specifications, process flows, system diagrams, user stories, acceptance criteria, test plans, implementation documentation, and training materials.
• Act as the primary liaison between business teams, IT, and external vendors to ensure alignment and successful execution.
• Manage projects involving apparel retail and wholesale systems, including ERP, PLM, POS, WMS, and EDI integrations.
• Ensure project delivery aligns with seasonal calendars, product lifecycles, and sell-in and sell-through timelines.
• Coordinate and support system testing, user acceptance testing (UAT), and production deployments, ensuring solutions meet business expectations and documented requirements.
• Provide ongoing systems support, administration, and training as needed.
• Develop training manuals, guides, and documentation for systems.
• Support and enhance omnichannel capabilities, including fulfill-from-store, store availability, buy online pick up in store, home delivery, B2B, and wholesale solutions.
• Support Centric and NetSuite integrations, administration, and ongoing optimization.

Requirements:

• Bachelor’s Degree in related field
• 3-5 years of experience in related field
• Experience in systems: Centric, NetSuite.
• Proven experience managing IT projects in a retail/omni-channel and wholesale environment.
• Solid understanding of apparel retail/omni and wholesale business processes.
• Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills.
• Excellent organizational and time management skills.
• Ability to communicate effectively in English
• Full-Time, exempt.
• Normal working hours are from 9:00 a.m. to 5:30 p.m., Monday through Friday; must be flexible to work evenings and occasional weekends.
• Location: Plainview, NY

ABOUT US

GOAT USA, founded on Long Island in 2016, is a dynamic athletic lifestyle fashion brand known for delivering high-quality products and a customer-first experience. Our brand embodies the aspirational motto, “Ordinary People Do Extraordinary Things,” represented by our iconic logo, Chuck the GOAT. We inspire everyone to be the GOAT!

Our growth is fueled by strong connections, whether through live event pop-ups across the country, our e-commerce website, brick-and-mortar stores, or partnerships with leading retailers in the industry. With a team of over 150 employees (and growing), GOAT USA fosters a culture of innovation, collaboration, and camaraderie, making it an exciting place to work and grow.

Please visit our Instagram at @goatusa and our website, for a better understanding of the brand, product line, and founder’s story.

Full Time U.S. Employee Benefits Include

• Paid vacation and sick time
• Paid Holidays
• Weekly free lunch, drinks, & snacks
• Health Insurance
• DCA/ FSA account
• Employee discount
• And more

SALARY RANGE

The salary for this role is $80,000 annually. The salary offered will take into account a number of factors, including the applicant job-related knowledge, skills, and experience, among other factors. A bonus may be included as part of the compensation package offer.

Life at GOAT USA

Life at GOAT USA is dynamic, fun, and welcoming, where every team member contributes to our energetic and collaborative culture. We believe in celebrating our team with perks like free lunch once a week, complementary drinks and snacks, and generous discounts on all GOAT USA products. Join us and be part of a company that values passion, creativity, and community!

Equal Employment Opportunity Statement

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.

Location: Clarksville, TN (100% on-site)

Important: Must be authorized to work in the United States without sponsorship.

About Florim USA

Florim USA, the American subsidiary of Florim Group, is a leading provider of porcelain tile solutions based in Clarksville, TN. We pride ourselves on our commitment to innovation, quality, and ecological mindfulness. With over two decades of experience, our facility stands as one of North America's largest and most technologically advanced porcelain manufacturing plants. At Florim USA, we're dedicated to producing sustainable, high-quality products while making a positive impact on society and the environment. Distributed under our MILE®stone brand, Florim USA proudly offers uniquely styled, Sustainable Tile, made in the USA, in over 2500 stores nationwide.

Position Summary

Florim USA is seeking a skilled and reliable Forklift Mechanic to join our Central Maintenance team. This role is responsible for maintaining, inspecting, troubleshooting, and repairing forklifts and material handling equipment to ensure safe, efficient, and uninterrupted plant operations. The ideal candidate is mechanically strong, safety-focused, and adaptable to a fast-paced manufacturing environment.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:

• Perform routine preventive maintenance on forklifts and material handling equipment in accordance with LiftOne PM schedules and manufacturer guidelines
• Diagnose, troubleshoot, and repair mechanical, hydraulic, and electrical issues
• Conduct safety inspections to ensure equipment compliance with OSHA/TOSHA and company standards
• Respond to equipment breakdowns to minimize downtime and support production continuity
• Replace or repair components such as brakes, steering systems, hydraulic lines, batteries, and electrical controls
• Maintain accurate service and repair documentation in the designated maintenance system
• Coordinate parts usage and inventory needs related to forklift repairs
• Maintain a clean, organized, and safe work area
• Collaborate with Central Maintenance, Operations, and Safety teams to support plant-wide initiatives

Core Competencies:

• Mechanical & Technical Aptitude: Strong understanding of forklift and industrial equipment systems
• Troubleshooting & Problem Solving: Ability to identify root causes and implement effective repairs
• Safety Awareness: Commitment to OSHA standards, safe work practices, and PPE requirements
• Attention to Detail: Accurate inspections, repairs, and documentation
• Time Management: Ability to prioritize tasks and respond to urgent equipment needs
• Adaptability: Willingness to work overtime or on-call as required
• Collaboration: Works effectively with supervisors, technicians, and operations personnel

What We’re Looking For:

• High school diploma or GED required; technical or vocational training preferred
• Minimum of 5 years of experience in forklift, heavy equipment, or industrial maintenance
• MSSC Certified Forklift Technician (CFT) strongly recommended
• Candidates with sufficient experience who do not yet hold the certification may obtain the MSSC CFT (or equivalent) within 90 days of hire
• Working knowledge of OSHA/TOSHA safety standards
• Experience working in a manufacturing, warehouse, or industrial environment preferred
• Ability to work flexible shifts, including overtime and on-call as needed

Florim USA is proud to be a company committed to our employees' well-being and the well-being of the environment and communities in which we operate. We offer a competitive salary and benefits package, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement, and more.

Florim USA is a drug-free workplace. All hires are required to pass a pre-employment drug test. Florim USA provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by law.

Description

Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis American Group, part of the Lactalis family of companies, is currently hiring a Laboratory Excellence Sr. Auditor based in Buffalo, New York. As a Laboratory Excellence Sr. Auditor, the role will carry out responsibilities such as but not limited to satisfy the training needs of Lactalis USA Labs, as well as assuming responsibility for the auditing of all Lactalis USA Labs (12 relay labs + 8 auditing).

From your EXPERTISE to ours

Key responsibilities for this position include:

• Coordinate travel to all USA labs, report of their compliance against the Lactalis testing expectations (SOPs, reproducibility, etc.). Create a force of proposal for improvement and follow up.
• As a Lactalis laboratory accredited auditor, you will plan, organize and perform lab audits for all internal and external labs used by Lactalis in USA, follow up on all corrective actions noted during auditing, make proposals for acceptance (or not) of new external labs (chemistry and micro), based on audit results and compliance within Lactalis protocols.
• Responsibility of "Lab relay" for the USA (that includes plants laboratories, such as LAG, LUSY, Karoun, and LHD); travel to all laboratories in the US to bring testing methods according to the Lactalis standards. Will organize bi-weekly teams meetings with each lab, following on corrective actions and updates on progress
• Responsibility of the integration of any new labs, as Lactalis pursue new acquisitions, as they will need to be transitioned into Lactalis Lab procedures and protocols.
• Manage the Lactalis Cecalait verification system with all laboratories, helping to troubleshoot when out of compliance
• Contribute to ongoing meetings such as : Monthly Teams Meeting with Groupe Lactalis (France), Quarterly meetings with each division Quality leader about lab progress, Quarterly meetings with each division VP Quality.
• Provide recommendations for new alternative test methods, thus improving lab efficiencies
• Maintain communications with Groupe Lactalis: reports and KPIs to DQG in Laval, attend annual group Lactalis seminars for Laboratory and R&D updates and incorporate them into US Lab practices

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Work Conditions

• Travel is required up to 75% monthly.
• Extended hours may be necessary depending on the project needs.
• To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.
• To fulfill these responsibilities, a cell phone is required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties and responsibilities.
• This position requires physical presence in the office / plant environment, in accordance with the guidelines of the hybrid work policy.
• Demonstrate commitment to a safe working environment that promotes the health and well-being of all employees and that will further contribute to the Company's overall performance and success.

Education

• 5+ years Management experience required
• Lab auditing experience required
• Minimum of 10 years relevant previous analytical laboratory experience in a regulated industry required.

Certifications and Specific Knowledge

• Thorough knowledge of principles of Food analysis required.
• Strong laboratory skills (Chemistry and Microbiology)
• Strong Mathematics knowledge including stoichiometry and statistics.
• Strong communication skills to communicate direction and new methodology to lab personal
• Strong Computer skills with a working knowledge of Word, Excel, and PowerPoint for report writing and presentations.
• Attend periodic training/ seminars pertaining to ISO methods, AOAC International methods, BAM methods

Competencies

• Mastery of the chemistry of dairy products
• Capacity to audit strategies in term of Hygiene, Safety, Risks and Environment or Laboratory and to analyze, elaborate and present the results and the associated action plans (teams of investigation)
• Master statistics logics necessary to manage metrology, the follow-up of the allegiances of the methods and the validation of the methods of routine versus references
• Ability to develop and implement policies and procedures to investigate and resolve non-compliant quality issues.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations

Rexel USA is one of the largest distributors of electrical products, data communication, and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.

We are looking for an Outside Sales Representative to join our Rexel, USA team in Jamestown, NY!

Summary:

The Outside Sales Representative is responsible for the sales and marketing efforts with the objective of increased profitable sales through creating, building, and maintaining high quality relationships with new and existing customers. Utilize company digital tools and company products and services to connect with consumers, develop creative solutions, generate sales volume, and provide the highest level of customer service.

What You'll Do:

• Responsible for selling, marketing, promoting, and demonstrating products. Effectively communicate the features and benefits of our product offering
• Increase business by generating sales to new customers and by selling additional products to existing customers
• Collaborate with leadership, team members, and suppliers in planning, tracking, and implementing sales strategies and developing new markets
• Assist customers with product selection and application utilizing knowledge, internal specialists, as well as supplier representatives
• Establish and maintain customer relationships
• Learn and evaluate customer operations to aid in identifying customer objectives, requirements, and preferences in order to present a unique solution to each customer tailored to their business objectives and needs
• Collaborate with customers and team members for product quotations and provide on-going communication throughout the customer's purchasing lifecycle
• Work with management, credit, and customers to resolve payment issues promptly
• Gather and report to management information regarding the company, competitors, pricing, products, and current and future market trends
• Actively participate in professional development to improve professional selling skills and maintain technical capabilities. Participate in company training/development, special promotions, sales meetings, supplier seminars, and training schools to enhance and maintain personal and product knowledge
• Maintain accurate and timely records including sales call schedules and expense reports
• Coordinate sales calls with vendors to introduce and demonstrate products, identify customer needs, and promote product and service solutions
• Utilize and champion digital tools, customer solutions and services to gain a competitive advantage
• Perform other duties as assigned

What You'll Need

• 3+ years of sales or electrical industry experience
• Valid Driver’s License
• High School or GED - Required

Knowledge, Skills & Abilities

• Ability to exhibit a positive, friendly, and helpful attitude with customers and to be sensitive to their needs
• Customer oriented and motivated with excellent communication, presentation, organization, and problem-solving skills
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent negotiation skills, interpersonal skills, and ability to drive decisions with influence
• Product and application knowledge essential
• Highly self-motivated
• Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

For the state of New York only, the pay range is $80,000 to $100,000 with opportunity for commission-based compensation, depending upon qualifications, experience and other considerations permitted by law.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities – We like to promote from within

Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce. Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Level Up USA is hiring a Key Account Representative to join our team in Cincinnati, OH. The primary responsibility of the Key Account Representative is engaging clients in meaningful conversations about current products to increase overall sales and market penetration. We are looking for a candidate that is aligned with our mission and ready to make an impact. By collaborating with cross-functional teams and staying on top of market trends, you'll help create impactful experiences that engage our target audiences and drive sales.

Key Account Representative Task and Duties:

• Represent the brand in a positive and professional manner at various events and locations along with promotional marketing campaigns.
• Engage with customers to promote brand awareness and generate interest in products or services by showing expert product knowledge.
• Showcase and offer product demonstrations to showcase the features and benefits of the brand's offerings
• Create excitement and buzz around our brand through creative marketing strategies and demonstrations.
• Distribute promotional materials and samples to potential customers.
• Collect feedback and insights from customers to improve our products and customer experience.
• Collaborate with the marketing team to develop innovative ways to reach target audiences.
• Maintain a strong knowledge of our products and stay updated on industry trends.
• Represent Level Up USA with integrity and enthusiasm, embodying our brand values at all times.

Key Account Representative Requirements and Qualifications:

• Prior experience as a Key Account Manager is a plus
• Superior verbal communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Able to easily build rapport with customers and clients
• Flexible scheduling availability
• Tech savvy
• Excellent team player

About Us:

Level Up USA, based in Cincinnati, is a marketing, sales, and events company dedicated to helping top-tier brands create impactful experiences and drive meaningful growth. Collaborating with iconic and innovative companies, we specialize in delivering bold and results-driven campaigns. At our core, it’s our people that set us apart—developing talent through mentorship, hands-on experience, and leadership opportunities. We are deeply invested in our community, fostering local talent and creating careers while driving sustainable growth for our team and our partners. At Level Up USA, we pride ourselves on turning big ideas into action while maintaining a fun and rewarding workplace.

Join Level Up USA today! Please submit your resumé or profile to apply. Level Up USA is an equal opportunity employer.

Doka USA is proud to be Certified™ by Great Place to Work®! We are committed to fostering a supportive work environment where all of our team members can thrive. As one of the world’s leading companies for developing, manufacturing, and distributing formwork solutions for the construction sector, Doka employs more than 9,000 people in over 58 countries and is part of the family-owned Umdasch Group.

We Make It Work.

Doka USA is seeking an Area Manager to lead and support our Mid Atlantic branch while overseeing business development and performance across the assigned territory. This role is responsible for the overall leadership, performance, and profitability of the branch, ensuring operational excellence while driving sales growth and overseeing engineering and support services across the DMV area.

The Area Manager serves as a key regional leader, responsible for managing territory performance, strengthening market presence, and aligning sales, engineering, and operational teams to deliver exceptional project outcomes. This role requires a strategic and hands-on leader with strong business acumen who can develop talent, build client partnerships, and execute territory growth strategies within the formwork and shoring market.

This position is based out of our Baltimore, MD location and reports directly to the Northern Region Director.

Responsibilities

• Lead the overall business performance, strategic direction, and profitability of the branch and assigned territory by developing and executing business plans that drive revenue growth, market expansion, and operational excellence.
• Monitor branch and territory performance metrics and implement strategies to improve profitability, efficiency, and customer satisfaction.
• Provide leadership to cross-functional teams including sales, engineering, and operations to ensure strong collaboration, alignment, and successful project delivery.
• Drive business development across the territory by identifying new opportunities, strengthening relationships with contractors and key stakeholders, and expanding Doka’s regional market presence.
• Partner with the sales team to develop strategic account plans, support complex proposals, and secure major project opportunities.
• Provide leadership and direction to engineering teams to ensure project designs meet client requirements while complying with safety and industry standards and supporting timely project execution.
• Oversee branch operations including logistics, equipment utilization, inventory management, scheduling, and resource allocation while ensuring compliance with company policies and safety regulations.
• Recruit, develop, and mentor branch personnel while conducting performance evaluations, setting clear goals, and fostering a culture of safety, accountability, collaboration, and continuous improvement.
  
  

• Bachelor’s degree in Business Administration, Engineering, Construction Management, or a related field.
• 5–7 years of progressive leadership experience within the construction, formwork, or shoring industry.
• Demonstrated experience managing territory performance, branch operations, and cross-functional teams.
• Proven track record of driving revenue growth, business development, and market expansion.
• Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
• Excellent communication, relationship management, and client engagement skills.
• Solid understanding of formwork and shoring systems, engineering principles, and construction processes.
• Strategic thinker with strong analytical, financial, and problem-solving capabilities.
• Experience using project management tools and CRM systems.
  
  

In accordance with applicable state and local pay transparency laws, Doka USA Ltd. is committed to providing a clear and equitable compensation structure. The base salary range for this position is $150,000 - $200,000 annually, which is based on a variety of factors, including but not limited to, the candidate’s experience, qualifications, skills, and geographic location.

This range represents the base pay for the position and does not include potential bonuses, commissions, benefits, or other forms of compensation. Final compensation will be determined at the time of offer and in accordance with internal equity and market data.

Doka offers terrific career opportunities, competitive compensation, comprehensive benefits including medical, dental, vision, Flexible Spending Account, company paid life insurance, supplemental voluntary term life insurance, 401k retirement plan (Roth and Non-Roth), short-term disability, AFLAC policies, paid time off (sick/personal, vacation, floating holiday and company paid holidays) and an exciting opportunity to join as a member of Doka's team.

If working with some of the most impressive construction projects in the US and joining an industry leader excites you, please submit your resume by clicking below. Visit us on-line at for additional information on Doka USA, Ltd.

Doka USA, Ltd. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are interested and have a strong competitive drive, positive attitude, a desire to learn and grow from your experiences, then this is your opportunity to make an immediate difference.

Please submit your resume and apply now.

External candidates must be authorized to work for any employer in the USA.

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a US Consumer Relations Manager based in Londonderry, New Hampshire.

As a Consumer Relations Manager, the role will carry out responsibilities such as but not limited to leading the company's strategy and operations related to consumer feedback, complaints, inquiries and product experience insights. Oversight of the Lactalis USA Consumer Relations Contact Centers operations providing excellent consumer service and care. The CR Manager plans, implements and maintains operational standards and systems, performance objectives, budgets, and staffing. He/She is responsible for resolving consumer issues while representing the interests of both the consumer and the Lactalis USA divisions. Capturing and providing quality and actionable consumer complaint data and feedback to drive continuous improvement.

The role includes implementation of Lactalis Group procedures . Additionally, the Consumer Relations Manager will collaborate with Industrial, Quality, Legal and Regulatory, Marketing and R&D to align duties with the company's goals and values.

From your EXPERTISE to ours

Key responsibilities for this position include:

Call Center Operations

• Review company policies and implement them effectively and efficiently
• Develop and implement consumer service policies and procedures
• Establish and oversee the achievement of consumer service levels/functional KPIs
• Evaluate current CR tools, resources and system in place, prepare and implement a plan for improvement of the consumer call center service quality and efficiency
• Liaise with company management to support and implement growth strategies
• Lead consumer call center integration projects within the parent company network
• Coordinate and manage consumer service projects and initiatives (e.g. satisfaction surveys)
• Develop and manage budget and department expenses
• Manage CR database and other CR tools (e.g. live chat and phone system). Work with external vendors and IS/IT to resolve system issues
• Direct the daily operations of the consumer relations teams
• Manage Cheese Division call center team in Chicago, including regular visits to the office to provide support
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Monitor industry best practices including AI and implement continuous improvement projects
• Ensure product repositories are up to date and information is available for agents
• Create training content to improve agent efficiency & soft skills

Consumer Contact Management

• Oversee daily management of consumer inquiries, complaints, and feedback through phone, email, digital channels
• Ensure timely, accurate, respectful, and brand aligned responses to all consumer contacts
• Maintain Lactalis standards for response times and issue resolution
• Monitor accuracy of the CR database and of consumer feedback reports
• Partner with Legal and Regulatory Teams to handle complex and escalated consumer complaints for all Lactalis US divisions
• Analyze and report product issues and consumer feedback trends for all the Lactalis US divisions
• Oversee CR protocols for dealing with "consumer threats" and "product emergencies", working closely with all Lactalis US divisions Legal, Crisis Management, Quality Assurance, and Communications Leads
• Oversee communications to consumers. Work closely with each Lactalis US division Quality Assurance, Marketing and Regulatory to prepare standard responses and product talking points, and update them on a regular basis
• Attend and participate in business meetings, and contribute to work objectives
• Support products, marketing programs and company initiatives. Understand and communicate product features and benefits, key business practices, and subjects at the heart of the company's mission
• Perform other duties as assigned

Supervisory Responsibilities

The incumbent is responsible for the overall direction, coordination, and evaluation of Lactalis USA consumer call centers in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Bachelor's degree is required.
• Majors in Business Management, Communication, Nutrition or related field is preferred.

Experience

• 5+ years as a consumer contact center manager in a CPQ company experience is required. Experience is a Food company is preferred

Certifications and specific knowledge

• Knowledge of Excel, Power Point, Power BI are recommended
• High proficiency in CRM and data management tools is required

Work Conditions

• Travel is required occasionally.
• Extended hours may be necessary depending on the project's needs.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

The Associate Grants Manager works directly with the Director, Government and Industry Affairs and with the Senior Funding Advisor on initiatives aimed at securing public funding for priority projects across the Lactalis USA footprint. The position is responsible for sourcing and understanding technical information provided by Manufacturing, Human Resources, Engineering, Finance and other business units and then translating that information into language suitable for a grant application. The position requires strong verbal and written communication skills as well as the ability to adapt to various internal and external audience needs. Typical interactions will include grant administrators or state and municipal agencies - for example, when clarifications are needed regarding eligible expenses, program timelines, etc.

In addition to helping identify funding opportunities that match Lactalis USA's long-term funding priorities and managing applications/interactions, this role will manage reporting and compliance processes for successful applications along with internal project tracking reports.

The successful candidate will report to the Director of Government and Industry Affairs and be based in our downtown Chicago office.

From your STORY to ours

• SUPERVISORY RESPONSIBILITIES Holds a critical cross-functional role at Lactalis USA - across all brands, offices and manufacturing sites - responsible for both the strategic and financial dimensions of grant acquisition and management.
• Under the leadership of the Director, Government and Industry Affairs, this position conducts grant writing, proposal development and coordination with program teams, while also drafting grant budgets, preparing financial documentation, and ensuring compliance with grantor and internal financial standards.
• Gathers internal financial and technical project data for planned investments for new U.S. capital projects, production lines, expansion of existing activities, innovation, efficiency/optimization of resources, automation, staff training, transition to green energy sources or other ESG-related initiatives and assess if the projects contemplated may qualify for government incentives (i.e. 'right fit' between business drivers behind a project and funding program themes, objectives and requirements).
• Manages relationships with grant administrators, federal, state and local agencies. Identifies new opportunities for relationship-building.
• Compiles, tracks, updates and memorializes current U.S. funding programs and opportunities administered by Lactalis USA divisions.
• Communicates with external program administrators to gather program information (eligible applicants, eligible projects and activities, eligible expenditures, assessment criteria, etc.).
• Supports the development, execution and monitoring of funding application engagement plans (orienting the right projects towards the right programs to maximize opportunities).
• Identifies, pursues and tracks new funding opportunities.
• Enters data and qualitative information in internal tools (e.g. Excel, Qlik or other databases) to track funding applications and compliance/reporting for approved funding. Prepares reports, tables, diagrams, or other types of figures that will improve the effectiveness of internal and external communication products.
• Builds cross-departmental collaboration around funding opportunities and performance reporting.
• Develops and refines standard operating procedures (SOPs), templates, and internal workflows to strengthen grants management capacity. Provide training and technical assistance to staff on grant proposal development and compliance with best practices.
• Supports the Director, Government and Industry Affairs, and the Vice President of Communications and Government Affairs, on other regulatory, government relations or industry relations matters, administrative management, budget management and other divisional and company priorities.

Requirements

From your EXPERTISE to ours

• University degree or College diploma in Engineering, Food Science, Finance, Business administration, Agricultural economics, or other related discipline.

Experience:

• Minimum two (2) years of grants management or grants administration experience.
• General knowledge of federal, state and local grant and funding incentive environments.
• Prior experience in securing private or public funding for large capex projects or in the consumer-packed goods industry is a plus.

Competencies

• Strong detail and process orientation, with experience creating, organizing and editing technical documentation as well as distilling complex manufacturing and engineering concepts into simple language.
• Self-starter who works with minimal supervision and the ability to manage multiple projects and reporting in a deadline-driven environment.
• Works well in a large multi-site environment with cross-functional stakeholders.
• Strong verbal and written communication skills, including the ability to clearly articulate a compelling story in conversation and written correspondence.
• Ability to read, write and speak French would prove an asset in the role (but not required).
• Highly proficient in Microsoft Excel and PowerPoint required for day-to-day work.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

About the Company:

Celltrion USA is Celltrion’s U.S. subsidiary established in 2018. Headquartered in New Jersey, Celltrion USA is committed to expanding access to biologics to improve care for U.S. patients. Celltrion USA will continue to leverage Celltrion’s unique heritage in biotechnology, supply chain excellence, and best-in-class sales capabilities to improve access to high-quality biopharmaceuticals for U.S. patients. Celltrion Healthcare, which suggested a new growth model in the Korean biopharmaceutical industry through biosimilars, is now advancing to new challenges to become a global pharmaceutical provider. Just as it has overcome many obstacles in the past, Celltrion Healthcare will successfully pave the path for global direct selling, which has never been achieved yet by Korean biopharmaceutical companies. As it continues to surpass its current success, Celltrion Healthcare will take a leap forward to become a leading global biopharmaceutical company.

Celltrion Healthcare provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

POSITION SUMMARY

This position will directly report to HR Director to provide support and deliver value-added services on the day-to-day HR operations, employee relations and leadership support. HR Generalist will assist in the execution of a broad range of HR services to include recruitment, payroll processing, onboarding/off boarding, benefits management, and HRIS management.

This is a CONTRACT position.

DUTIES AND RESPONSIBILITIES :

HR Operations & Compliance

• Supports onboarding of new hires within platform to include, but not limited to, orientation, documentation processing, I9/WD compliance processes and job offer package implementation.
• Facilitates and/or provides training (including orientation) to the workforce.
• Assist in implementation and administration and continuous improvement of Celltrion USA employees’ health, welfare, retirement programs and other group benefits including medical, dental, vision, life, disability, and wellbeing initiatives
• Assist in ensuring all benefit programs are aligned and in compliance with all federal, state and local laws and regulations (e.g. FMLA, ADA, COBRA, HIPPA, ERISA
• Assist in managing accommodation, leave administration, workers’ compensation, and return-to-work processes.
• Reports and updates if there are any necessary changes and updates resulting in a seamless process with high accuracy, compliance, and strong engagement
• Partners with the HR team on payroll processing, including serving as backup when needed
• Assist with stay and exit interviews

Sourcing and Recruitment

• Assist in sourcing, screening and scheduling interviews with hiring managers and other related tasks
• Maintains and updates recruitment tracking system in a timely manner
• Assists in posting job requisitions on job boards

Project Management

• Contribute to HR projects such as policy updates on employee handbook, process improvements, system optimization
• Supports HR leaders with various ad hoc projects

Minimum Qualifications/Experience:

• Bachelor's degree in Human Resource Management or related HR discipline required.
• Minimum 5 years of HR generalist experience within a pharmaceutical, healthcare environment.
• Proficiency in HRIS, timekeeping, payroll systems, and Microsoft Office (Excel & PowerPoint);
• Knowledgeable in ADP or Workday experience is a plus.

Core Competencies

• Digital Agility: Ability to operate, navigate and understand process flows within systems
• Collaboration: Thrives in a matrixed environment and excels working both in teams and independently.
• Communication: Strong written, verbal, presenting and interpersonal communications skills
• Critical Thinking: Exhibits ability to effectively analyze basic information and formulate recommendations.
• Ensures the highest ethical and professional standards
• Ability to maintain strict confidentiality.

Celltrion USA is an equal opportunity employer. It is our policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

#LI-MDRD

About the Company:

Celltrion USA is Celltrion’s U.S. subsidiary established in 2018. Headquartered in New Jersey, Celltrion USA is committed to expanding access to biologics to improve care for U.S. patients. Celltrion USA will continue to leverage Celltrion’s unique heritage in biotechnology, supply chain excellence, and best-in-class sales capabilities to improve access to high-quality biopharmaceuticals for U.S. patients. Celltrion Healthcare, which suggested a new growth model in the Korean biopharmaceutical industry through biosimilars, is now advancing to new challenges to become a global pharmaceutical provider. Just as it has overcome many obstacles in the past, Celltrion Healthcare will successfully pave the path for global direct selling, which has never been achieved yet by Korean biopharmaceutical companies. As it continues to surpass its current success, Celltrion Healthcare will take a leap forward to become a leading global biopharmaceutical company.

Celltrion Healthcare provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world.

POSITION SUMMARY

The Key Account Director (KAD) Sales - Oncology is responsible for the strategic engagement with Integrated Delivery Systems (IDNs), health systems, large group practices and high-volume HCPs to drive the launching, adoption and selling of the assigned portfolio of Celltrion USA, Inc. (“Company). This role is pivotal in executing market access strategies, fostering provider relationships, and ensuring successful product launches within the assigned territory. Other responsibility includes analysis of sales data to identify opportunities for business growth in assigned territory.

Territorial assignment is ORLANDO, FLORIDA.

KEY ROLES AND RESPONSIBILITIES

Strategic Planning and Execution- Deliverplans and achieve sales goals on budget.

• Develop and implement comprehensive business plans tailored to key accounts and align with national objectives/local market dynamics.
• Identify and prioritize opportunities within IDNs and large health systems to maximize biosimilar uptake.
• Identify opportunities and strategies to improve the positioning of Celltrion USA products at a local level.

Stakeholder Engagement

• Establish and maintain relationships with key decision-makers, including formulary committees, pharmacy directors and clinical leaders.
• Collaborate with cross-functional teams (e.g. Medical Affairs, Market Access, Marketing) to deliver cohesive value propositions.

Collaborate with Market Access & Contracting

• With Market Access, engage in negotiations and manage contracts within key accounts to ensure favorable terms that support adoption
• Monitor and address reimbursement challenges working closely with internal teams
• Engage HCPs in dialogue about approved indications, product efficacy/safety profiles, and treatment protocols to support on-label prescribing for appropriate patients.

Data Analysis and Reporting

• Analyze trends, competitive landscape and account performance
• Provide regular reports on key account metrics
• Collaborate with field salesforce as needed for pull-through

WORK EXPERIENCE

Minimum of 10 years of experience in Pharma-Commercial, pre-launch launch, and post-launch of products.

QUALIFICATIONS

• Extensive knowledge and experience in biologics, biosimilars, and the full life cycle of product launch and post-launch.
• Solid business acumen, including the ability to access and interpret company provided territory data to incorporate into call planning and execution.
• Both a team player and individual contributor.
• Demonstrated excellent interpersonal, written, verbal, and visual communication and presentation skills.
• Ability to handle multiple tasks and prioritize accordingly by directing the team effectively.
• Ability to travel 50% of the time

EDUCATION

Bachelor’s Degree required in business or related field; advanced degrees, MBA, MS in business or related field is a plus.

CORE COMPETENCIES

• Communication - clear, concise, and ability to motivate; ability to articulate about the company and products
• Knowledge - understanding of product portfolio
• Collaboration - ability to communicate across functions and at all levels in the organization
• Compliance – understands industry regulations to maintain compliance
• Nimbleness – an ability to be adaptive and responsive to changing conditions in order to seize opportunities and overcome challenges.

Celltrion USA is an equal opportunity employer. It is our policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

#LI-MDR-D