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At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

Being a Service Technician holds a sense of integrity and independence. You are the face of the organization with our customers as you maintain Rite-Hite products, functioning out of our Byron Center, MI, office to service the surrounding areas in MI from a service truck which you can house at your residence. The opportunity offers a career for you to grow your skillset and make a daily impact!

Job Description:

Rite-HiteService Technicianswill install, maintain, and repair loading dock equipment and industrial doors at customer facilities. In addition, Service Technicians act as a technical resource for our customers and our sales force. This position works independently or in small teams in a field service environment, and is a primary customer contact.

Rite-Hitesells the best and we hire the best. This position requires experience welding and working with mechanical, hydraulic, and electrical systems. Prior experience in the repair or installation of industrial equipment is preferred. Selected candidate must be able to work independently in a field environment. Good customer service skills are required. This position requires the ability to work outdoors, at heights, and lift up to 100 pounds. As this position requires driving a company vehicle, a pre-employment drug test and clean driving record are required, as is a DOT physical.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

At Arbon Equipment, a Rite-Hite Company, your work makes an impact.

We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

Do you enjoy being the administrative support for an organization?

As a Service Administrator, you'll be the backbone who provides the framework for our service department with administrative tasks. If you enjoy providing behind the scenes support to cross functional groups, this is a great opportunity to join our team.

Schedule: This role would function 8AM-5PM. This would require 5 days a week in office for training and learning the role through your first 6-8 months before a hybrid schedule would be considered.

When thinking of your commute, note that our office is located on the southwest side of Charlotte, near Carowinds Amusement.

What You'll Do:

• Provide support to the Service Department, Sales Department, and Customers through timely entry of parts & related orders.
• Prepare invoices for parts and completed services while ensuring requirements are met and ensure payment of the invoices.
• Timely acquisition of parts and material to meet installation, service, and PMP schedules.
• Maintain inventory with acceptable levels.
• Provide accurate processing of service jobs.
• Monitor the service system.

What We're Looking For:

• 1+ years of experience providing support for a field service environment.
• Detail orientated, organized, and comfortable with technology.
• Strong multi-tasking of projects--you thrive in a fast-paced environment.
• Customer-first mindset with stellar communication.

Ready to Apply?

If you're looking for a fast-moving role where your organizational skills make an impact every day, we'd love to hear from you. Join a company that values people, promotes from within, and leads the industry in service and innovation.

Apply today and build your career with Rite-Hite.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

Being a Service Technician holds a sense of integrity and independence. You are the face of the organization with our customers as you maintain Rite-Hite products in Elkridge and surrounding areas within Maryland from a service truck which you can house at your residence. The opportunity from our Elkridge, MD, office offers a career for you to grow your skillset and make a daily impact!

Description:

Rite-HiteService Technicianswill install, maintain, and repair loading dock equipment and industrial doors at customer facilities. In addition, Service Technicians act as a technical resource for our customers and our sales force. This position works independently or in small teams in a field service environment, and is a primary customer contact.

Rite-Hitesells the best and we hire the best. This position requires experience welding and working with mechanical, hydraulic, and electrical systems. Prior experience in the repair or installation of industrial equipment is preferred. Selected candidate must be able to work independently in a field environment. Good customer service skills are required. This position requires the ability to work outdoors, at heights, and lift up to 100 pounds. As this position requires driving a company vehicle, a pre-employment drug test and clean driving record are required, as is a DOT physical.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

This position is responsible for providing logistics assistance to Rite-Hite, Arbon, Independent Distributors and customers to ensure the highest quality and most cost-effective transportation services are delivered. This position supports the Corporate Logistics team in daily operations including freight quoting, freight billing, and other logistics-related functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Perform daily audit of freight charges on all inbound and outbound freight bills from all Rite-Hite shipping locations. This will include calculating and assigning a pro-rated share of gross charges where applicable
• Accurate and timely entry of job specific freight charges into Freight Pro-Rate in our ERP system
• Reconcile discrepancies with carriers and/or internal customers as required.
• Work through the Client Resolution Queue in the freight bill pay and audit portal
• Maintain integrity of related data, including administrative duties to support department effectiveness
• Provide accurate and timely freight quotations as requested through Salesforce
• Assist with various logistics functions such as tracking, tracing, and expediting as well as providing supporting documentation on request
• Other duties may be assigned

PRINCIPAL ACCOUNTABILITIES

• Provide timely and accurate freight quotations to Arbon and Rite-Hite independent representatives
• Manage and maintain the integrity of the Freight Pro-Rate process with the focus on a zero balance at each month end.
• Perform daily audit of freight bills; both inbound and outbound, covering the previous days shipping and receiving activity at all Rite-Hite and vendor/partner facilities.
• Ensure timely and accurate Pro-Rate data entry to meet post shipment invoicing demands.
• Reconcile cost discrepancies with carriers and/or internal departments as appropriate. Perform audit related activities through freight bill pay and audit software daily.

EDUCATION and/or EXPERIENCE

• Certificate from an accredited institution OR 2 years Logistics/Transportation experience.
• Associate's degree or Bachelor's degree is preferred.
• Experience with JD Edwards Enterprise One or similar ERP systems preferred
• Experience operating in MyTranzAct or other freight bill pay and audit systems preferred

Experience with Transportation Management Systems (TMS) preferred

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service.

• Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service.

• Compliance with all company policies and safety guidelines.

• Perform installation, inspection, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded. This is mainly accomplished individually but may sometimes be accomplished in small teams.

• As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field. This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.

• Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.

• Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.

• This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.

• Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites.

• Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.

• "Occasional (under 20% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc. may be required."

• Other duties may be assigned.

EDUCATION and/or EXPERIENCE

The successful individual will possess:

• High school diploma or general education degree (GED); and

• One to five year's experience in repair and service of hydraulic, mechanical, and electrical equipment

KNOWLEDGE / SKILL REQUIREMENTS

The ideal individual will demonstrate:

• Service Technicians must have a valid drivers license

• Passing DOT medical exam

• Applicable driver qualification standards at all times.

• Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

SUPERVISORY RESPONSIBILITIES:

This role will not have supervisory responsibilities.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service.

• Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service.

• Compliance with all company policies and safety guidelines.

• Perform installation, inspection, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded. This is mainly accomplished individually but may sometimes be accomplished in small teams.

• As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field. This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.

• Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.

• Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.

• This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.

• Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites.

• Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.

• "Occasional (under 20% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc. may be required."

• Other duties may be assigned.

EDUCATION and/or EXPERIENCE

The successful individual will possess:

• High school diploma or general education degree (GED); and

• One to five year's experience in repair and service of hydraulic, mechanical, and electrical equipment

KNOWLEDGE / SKILL REQUIREMENTS

The ideal individual will demonstrate:

• Service Technicians must have a valid drivers license

• Passing DOT medical exam

• Applicable driver qualification standards at all times.

• Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

SUPERVISORY RESPONSIBILITIES:

This role will not have supervisory responsibilities.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

The Enterprise Project Management Office (EPMO) Program/Project Manager for New Product Development (NPD) provides strategic leadership and hands-on orchestration of complex, cross-functional, system-level engineering programs that span hardware, controls, software and manufacturing domains from concept through commercialization. This leader builds and manages integrated program plans across all functions to deliver innovative solutions that meet the highest safety, quality, cost, customer value and overall business impact. The Program/Project Manager fosters collaboration, innovation and learning across functions and drives execution through schedule integrity (capacity planning, critical path), proactively identifies and mitigates risks, ensures manufacturing and supplier readiness, and facilitates governance using Rite-Hite's New Product Development process and the appropriate Waterfall/Agile/Hybrid methods. Additionally, the Program/Project Manager will help evolve and shape Rite-Hite's NPD process to scale appropriately for the various types of NPD projects and business needs while driving consistent adoption through the NPD stakeholder community. The Program/Project Manager integrates systems thinking, data-driven decision-making, and an iterative approach to accelerate value delivery and build a culture of transparency and continuous improvement.

KEY OUTCOMES

• On-time to launch: 90% of NPD stage gate milestones met; 85% of programs launch on or before target dates.
• Quality at launch and customer value: First-pass build yield and early field performance meet or exceed targets; post-launch defect rate/warranty within target thresholds while delivering tangible customer and market value.
• Business case realization: Internal program cost + orders, sales and margin aligned with business case; variance drivers identified with corrective actions.
• Readiness: Manufacturing, supplier, service and go-to-market readiness complete per integrated system-level program plan; no critical "late surprises."

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

Strategic Leadership:

Partner with the business unit leadership team to execute prioritized complex, multi-disciplinary New Product Development programs to deliver target safety, quality, cost, customer value and overall business impact.

• Ensure alignment on requirements (VOC), product/feature scope and acceptance criteria.
• Apply systems engineering management principles to ensure integration across mechanical, controls, electrical, and software disciplines.
• Facilitate business and technical trade-offs to protect customer value; escalate issues with data, options and recommendations.
• Act as a connector between strategy and execution, aligning engineering, product, and business roadmaps.
• Provide thought leadership on program management best practices and emerging trends and supporting technologies in the field.
• Support business unit annual capacity planning to help determine next fiscal year roadmaps and strategic plans.
  

Program and Project Management:

Aligned with the business unit strategy and roadmap, build and maintain integrated program plans across Product Management, Engineering, Marketing, Quality, Distribution, Manufacturing, Supply Chain, Applications, Service, IT, HR, Legal/IP and Finance.

• Own the integrated program plan with explicit dependencies, resource loading and a continuously maintained critical path.
• Establish and manage scope/schedule/cost baselines with formal change control.
• Maintain a living schedule risk analysis with scenario planning; create what-if plans and recovery paths.
  

Governance and Standardization:

Adhere to enterprise-wide project management methodologies, frameworks and processes. Ensure consistent application of governance policies, risk management, and quality assurance across all projects and programs.

• Operate within Rite-Hite's New Product Development process; scale the process as appropriate for the scope of each program; prepare and run program reviews (core team, stakeholder updates, stage gates with clear entry/exit criteria), documented decisions and follow-ups.
• Champion and continuously improve Rite-Hite's New Product Development stage gate process across all functions with ongoing training, standard tools/templates, and best practice sharing.
• Blend Waterfall/Agile/Hybrid appropriately across hardware and embedded/software components; ensure traceability from requirements to test/validation.
• Identify and eliminate systemic bottlenecks that limit innovation or cross-functional efficiency.
  

Resource Management:

Lead resource planning and allocation across projects and programs to ensure optimal utilization. Identify and resolve labor, asset, plant, vendor, etc. conflicts and ensure adequate staffing for high-priority projects. Proactively surface cross-program dependencies and resolve conflicts.

Performance Monitoring and Reporting:

Link to established business unit KPIs (e.g., on-time stage gates) and establish program-specific leading indicator KPIs (e.g., critical path health) to monitor program health. Track program budgets, capital/tooling and unit economics; partner with product management and finance on business case gating and post-launch performance. Use data-driven insights to inform decisions and identify opportunities for continuous improvement.

SUPERVISORY RESPONSIBILITIES

Leads without direct authority; fosters a culture of accountability, transparency and continuous improvement.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• Bachelor's degree in Business Administration, Project Management, Information Technology, Engineering, or related field from an accredited 4-year university.
• 5-10 years' experience leading complex new product development and system-level programs for industrial/electro-mechanical products or integrated controls-software offerings from concept through launch, with expertise in critical path, dependency mapping and integrated cross-functional planning.
• 3-5 years' experience in a senior role within an EPMO or similar role with oversight of strategic direction or project management across an organization.
• Demonstrated success in managing cross-functional hardware, software and service programs with manufacturing and supply chain integration in a matrix-based organization.
• Experience operating within a stage-gate or milestone NPD process; familiarity with DFM, FMEA, V&V, pilot builds and commercialization.
• Proven track record delivering on schedule and business case with rigorous risk management and change control.
• Exceptional communication, facilitation and stakeholder alignment skills.
• Strong experience in managing relationships, facilitating discussions and resolving conflicts with senior leadership, business leaders and other key stakeholders, with the ability to influence decision-making and drive alignment across an organization.
• Project Management Professional (PMP) certification.
• Experience in manufacturing and sales/industrial equipment industries.
• Experience with loading dock equipment, industrial doors, safety barriers, industrial fans and other material-handling/in-plant safety equipment.
• Experience with Jama, Jira and Confluence management tools.

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

Being a Service Technician holds a sense of integrity and independence. You are the face of the organization with our customers as you maintain Rite-Hite products, functioning out of our Arden Hills, WI, office to service the Twin Cities Metro Area from a service truck which you can house at your residence. The opportunity offers a career for you to grow your skillset and make a daily impact!

Rite-HiteService Technicianswill install, maintain, and repair loading dock equipment and industrial doors at customer facilities. In addition, Service Technicians act as a technical resource for our customers and our sales force. This position works independently or in small teams in a field service environment, and is a primary customer contact.

Requirements:

Rite-Hitesells the best and we hire the best. This position requires experience welding and working with mechanical, hydraulic, and electrical systems. Prior experience in the repair or installation of industrial equipment is preferred. Selected candidate must be able to work independently in a field environment. Good customer service skills are required. This position requires the ability to work outdoors, at heights, and lift up to 100 pounds. As this position requires driving a company vehicle, a pre-employment drug test and clean driving record are required, as is a DOT physical.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

Our Customer Engagement Specialist provides sales support to outside sales representatives for Arbon / independent dealers andis responsible formonitoring and addressing all inbound sales/service requests from current or potential customers.This position provides an immediate, "live person" response to requestscoming from Rite-Hitewebsites,andwillfacilitatea connection between the correct sales rep and the customer/prospect. In addition, this positionis responsible foranswering questions, supplying resources, and following up to ensure the needs of the customer/prospect were met.

This role has a hybrid schedule with a 7:00AM or 7:30AM start time.

What You'll Do

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Monitor a variety of customer communication channelssuch asemail, website, etc.) and respond in a timely manner to ensure a consistent and positive experience with Rite-Hite and all Rite-Hite representatives.
• Accurately manage all inquiries usingSalesforceand/or other leadmanagementsystems.
• Qualify and assign leads toappropriate salespeopleensuring the customer is handed off effectively and efficiently.
• Maintain a solid level of product and service knowledge. Havecommandof product resources available to customers (ex: the website) and internal stakeholders who canassistwith questions and issues.
• Assistcustomers with requests for technical manuals, literature, or other information or willforwardthe request to other personnel if needed.
• Track and report information on inquiries, leads, and other data.
• Work with Corporate Marketing toexpediteleads obtained from webinars, events, tradeshowsand all other types of marketing campaigns.Determinethe best way to follow up with the contacts and help to distribute the leads to the correct sales representative.
• Provide lead summary reports/results andidentifytrends in lead results for use by marketing and sales.

What We Look For

The successful candidate willpossess:

• Associatesdegree (A. A.) fromtwo-year college or university, 1+ years related experience and/or training
• Experience withSalesforceand Microsoft office preferred
• Good verbal and written communication skills
• Multitasking skills, with the ability to independently prioritize andexecute

#LI-HYBRID #LI-LC1

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you're not just selling or servicing equipment - you're building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite's global innovation.

Being a Service Technician holds a sense of integrity and independence. You are the face of the organization with our customers as you maintain Rite-Hite products, functioning out of our Madison, WI, office to service our Western Market (Baraboo area to Prairie Du Chien) from a service truck which you can house at your residence. The opportunity offers a career for you to grow your skillset and make a daily impact!

We are looking for an individual with a solid foundation in industrial maintenance. However, we are open to bringing on an Apprentice to the team who will receive on the job training with the goal of learning the required skills to become a Service Technician. As an Apprentice, you will spend the majority of your time working closely with a senior Technician, learning our products and building relationships with our customers to develop the skills needed to work on your own.

Rite-HiteService Technicianswill install, maintain, and repair loading dock equipment and industrial doors at customer facilities. In addition, Service Technicians act as a technical resource for our customers and our sales force. This position works independently or in small teams in a field service environment, and is a primary customer contact.

What We Look For

Rite-Hitesells the best and we hire the best. This position requires:

• Experience welding and working with mechanical, hydraulic, and electrical systems. Prior experience in the repair or installation of industrial equipment is preferred.

• Working in the elements (rain, snow, or shine) as this is a field environment.

• Ability to lift up to 100 lbs and comfort to work at heights.

• Stellar customer service skills.

• Valid Driver License with clean driving record as this position requires driving a company vehicle.

• Other requirements include being at least 18 years of age and ability to pass a pre-employment drug test and DOT physical.

What We Offer

At Arbon Equipment - A Rite-Hite Company, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.