Precise Behavioral Inc Jobs in Usa

At a Glance

Company: Doco Engineering Inc.
Location: Red Bluff, California (On-Site)
Job Type: Full-Time
Pay Range: $25.00 – $50.00 per hour (DOE)
Shift: Day Shift (Monday–Friday)
Overtime: As Needed
Experience Level: Entry to Senior (training available for the right candidate)
Work Authorization: Must be authorized to work in the U.S.

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Why This Role Exists

Due to continued growth and strong demand for custom automation equipment, Doco Engineering is expanding its machining capacity and hiring an additional CNC Programmer / Operator.

This role plays a critical part in producing precision components used in high-tech automated systems, where quality, efficiency, and craftsmanship directly impact project success.

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The Work You’ll Be Doing

In this role, you will:

• 
  
• Program CNC mills and lathes using Autodesk Fusion 360 (primarily 2.5D work)
  
• Analyze engineering drawings and work orders to develop machining strategies
  
• Select tooling, workholding, speeds, and feeds for various materials
  
• Set up machines and run both production and one-off jobs
  
• Optimize toolpaths for efficiency and part quality
  
• Perform first-article and in-process inspections
  
• Troubleshoot machining issues and make adjustments as needed
  
• Collaborate closely with engineering and production teams on new builds
  
• Maintain a clean, organized, and safe work environment
  

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Machines, Controls & Software

You’ll work with equipment such as:

Machines: Haas CNC Mills and Lathes (with WPS probing systems)
Controls: Haas
CAM Software: Autodesk Fusion 360
Inspection Tools: Calipers, micrometers, gauges, and standard precision instruments

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Materials You’ll Work With

• 
  
• Aluminum
  
• Mild and alloy steels
  
• Stainless steel
  
• Various materials used in automation equipment manufacturing
  

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What We’re Looking ForRequired

• 
  
• Experience in a CNC machining or manufacturing environment
  
• Ability to read and interpret engineering drawings
  
• Strong mechanical aptitude and attention to detail
  
• Understanding of tooling, feeds/speeds, and setups
  
• Reliable, safety-minded, and self-motivated
  

Preferred (Not Required)

• 
  
• Experience with Fusion 360 or similar CAM software
  
• Experience with Haas mills and lathes
  
• Y-axis machining experience
  
• Programming experience
  
• Interest in learning from a Master Machinist
  

Training is available for motivated candidates who show strong aptitude.

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Why Machinists Like Working Here

Machinists choose Doco Engineering because:

• 
  
• Work on high-tech automation equipment and dynamic parts
  
• Hands-on role with real impact on finished machines
  
• Mentorship from an experienced Master Machinist
  
• Clean, organized shop with modern equipment
  
• Supportive, family-style culture
  
• Competitive pay for a lower cost-of-living Northern California area
  
• Stable workload with diverse projects
  

Doco was also recognized by Xometry for “Excellence in Manufacturing” — 100% accuracy and 100% on-time delivery.

As founder Doug Pientak says:

“If it’s worth doing, it’s worth doing right.”

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Pay, Benefits & Schedule

Pay Range: $25.00 – $50.00 per hour (DOE)

Benefits:

• 
  
• Competitive hourly pay
  
• Training and skill development
  
• Supportive team environment
  
• Stable full-time employment
  

Schedule:
Day Shift (Monday–Friday)

Overtime: As needed

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Apply

Interested machinists can apply directly through hireCNC.

Apply Now or Save This Job to come back later.

Plumino Precision Fermentation USA, Inc.

Cape Girardeau, Missouri, United States (On-site)

Plumino USA is a manufacturing company based in Cape Girardeau, Missouri and part of an international group with operations in multiple countries. Our U.S. team works closely with colleagues in China, and we are seeking a bilingual professional to support communication and coordination between teams.

Position Overview

We are looking for a Bilingual Manager Assistant (Chinese–English) to support company management in daily operations and cross-border communication.

This role will primarily focus on translation, coordination, and administrative support, helping ensure smooth communication between the U.S. team and Chinese management.

Key Responsibilities

• Provide Chinese–English interpretation and translation during meetings, calls, and daily communication
• Translate documents including reports, emails, presentations, and internal communications
• Assist management with meeting coordination, scheduling, and follow-ups
• Support communication between U.S. staff and overseas management teams
• Help prepare reports, presentations, and operational documents
• Coordinate with different departments to support daily operations
• Provide general administrative and operational support as needed

Qualifications

• Fluent in Mandarin Chinese and English (spoken and written)
• Bachelor’s degree preferred
• Strong communication and organizational skills
• Detail-oriented with the ability to manage multiple tasks
• Ability to work in a collaborative and fast-paced environment
• Previous experience in translation, administrative support, or manufacturing environment is a plus

Work Location

This position is on-site in Cape Girardeau, Missouri.

Why Join Us

• Work with an international team in a growing company
• Opportunity to participate in cross-border business operations
• Dynamic and collaborative work environment

Job description:

Telescent Inc. is a rapidly expanding high-technology company specializing in innovative network management systems. Based in Irvine California, our cutting-edge solutions leverage artificial intelligence and robotic systems to optimize data center operations worldwide, helping clients reduce costs and enhance efficiency through our patented technologies.

Position

We are seeking a dynamic Manufacturing Engineer to join our team and drive excellence in our manufacturing processes. In this role, you will be instrumental in designing, developing, and improving manufacturing systems for our advanced products. Your expertise will ensure seamless production workflows, enhance quality standards, and support continuous improvement initiatives across our manufacturing facility.

Responsibilities

• Develop and implement manufacturing processes for complex electronic and mechanical components, including plastics injection molding, CNC machining, and assembly line operations
• Utilize CAD software such as AutoCAD, SolidWorks, and Creo to design tooling, fixtures, and process layouts
• Program and troubleshoot programmable logic controllers (PLCs), robotics, CNC machines, and vision inspection systems to optimize automation
• Conduct root cause analysis on production issues to identify defects or inefficiencies and implement corrective actions
• Collaborate with process engineering teams to refine manufacturing workflows aligned with ISO 9001 standards and lean manufacturing principles
• Create detailed schematics, technical drawings, and process documentation for manufacturing equipment and industrial systems
• Support factory experience initiatives by applying mechanical knowledge to improve fabrication, tooling, welding, and assembly processes

Skills

• Strong project scheduling skills to manage multiple process improvement initiatives simultaneously
• Expertise in industrial engineering concepts including process engineering and factory layout design
• Proficiency in CAD tools such as AutoCAD, SolidWorks, Creo, and CAM programming for manufacturing applications
• Hands-on experience with robotics programming, vision inspection systems, CNC programming, and industrial equipment maintenance
• Knowledge of plastics injection molding techniques and tooling design for high-precision components
• Ability to perform root cause analysis using structured problem-solving methods
• Familiarity with schematics, GD&T (Geometric Dimensioning & Tolerancing), and industrial schematics for equipment troubleshooting
• Mechanical knowledge related to fabrication, welding, tooling development, and assembly line optimization
• Experience working within a manufacturing facility environment with a focus on continuous improvement practices
• Join us to be part of a forward-thinking team that values innovation, precision engineering, and operational excellence. Your contributions will directly impact the efficiency of our manufacturing processes while supporting the development of groundbreaking technologies used globally.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Now Hiring: Quality Assurance Manager

At Advance Turning & Manufacturing, Inc., we specialize in precision machining for the medical and aerospace industries, as well as other high-performance sectors. We are seeking a highly skilled and forward‑thinking Quality Manager with strong technical depth and leadership capability to elevate our quality systems across medical and aerospace manufacturing. This role is ideal for someone with a solid Quality Engineering foundation, proven success in compliance-driven environments, and the ability to drive continuous improvement at a systems level.

The successful candidate will bring hands-on experience implementing PFMEA, strengthening SPC utilization, and managing compliance with AS9100 and ISO 13485 certifications. The role offers significant influence, collaboration with senior leadership, and the opportunity to guide long-term quality strategy within a fast-paced CNC manufacturing environment.

Key Responsibilities:

• Lead, maintain, and improve the Quality Management System (QMS) in accordance with AS9100 and ISO 13485.
• Develop and refine PFMEA processes to ensure thorough risk assessment and mitigation.
• Drive SPC implementation and data‑driven process control throughout manufacturing.
• Oversee quality engineering, inspection, calibration, and compliance activities.
• Lead internal and external audits, ensuring timely and effective corrective actions.
• Partner with engineering and operations to resolve quality issues and deploy robust corrective solutions.
• Provide guidance and mentorship to quality team members to strengthen organizational capability.
• Ensure proper application, programming, and strategy for CMM inspection (PC‑DMIS, Calypso, or equivalent).
• Report key quality metrics, trends, and improvement initiatives to leadership.

Qualifications:

• Bachelor’s degree in engineering or related technical discipline (preferred).
• 5+ years in Quality Engineering, Quality Management, or related roles in aerospace, medical device, or precision manufacturing.
• Strong working knowledge of PFMEA, control plans, and risk-based methodologies.
• Hands-on experience with SPC, statistical methods, and manufacturing data analysis.
• Demonstrated understanding of AS9100 and/or ISO 13485 standards.
• CMM experience including programming or oversight of complex measurement routines.
• Proven ability to lead teams, collaborate cross‑functionally, and drive systemic improvements.
• Strong communication, problem-solving, and organizational skills.

What We Offer:

This role offers competitive compensation along with a comprehensive benefits package. You will work in a dynamic environment that provides opportunities for professional growth and increasing levels of responsibility. The position also serves as a key leadership role, allowing you to influence quality strategy within a highly regulated industry. In addition, you will gain valuable exposure to advanced manufacturing processes that support both the aerospace and medical sectors.

Benefits at Advance Turning:

·          Clean, bright, climate-controlled facilities

·          Non-contributing medical plan (with annual physical)

·          Competitive wages

·          Dental & vision coverage

·          Short- and long-term disability

·          Life insurance (up to $200,000)

·          Accident & critical illness insurance

·          401(k) with 50% match up to 8%

·          Health Savings Account (HSA)

·          Safety glasses reimbursement

·          Tuition reimbursement

·          Quarterly team meals

·          Employee Appreciation Program

Celebrate milestones with branded gifts, bonuses, and recognition starting after 6 months of employment.

Ready to join the team?

Apply today at pursue continuous improvement through innovation, technology, and people.

ABOUT US

Founded in 1947 and proudly family-owned, General Films is a leading manufacturer of custom flexible packaging solutions based in Covington, Ohio. We specialize in high-performance poly films and bag-in-box systems that serve the food, dairy, industrial, and automotive markets. Our commitment to quality, innovation, and customer satisfaction has made us a trusted partner for decades.

At General Films, we believe in doing business with honesty, passion, and respect. Our team-driven culture fosters accountability and continuous improvement, and we take pride in delivering products that meet exact specifications. Join us and be part of a company where tradition meets forward-thinking, and where your contributions truly make a difference. A career with General Films provides training and growth opportunities, great benefits, including profit sharing, insurance, 401(k) with a company match and paid time off. For more information, please visit OVERVIEW

The Extrusion Supervisor at General Films, Inc., plays a critical role in leading our film extrusion operation. In this role, you will oversee a team of 5-6 associates to ensure the efficient production of high‑quality film products while maintaining strict safety, quality, and production standards. The ideal candidate brings strong mechanical aptitude, a solid understanding of film extrusion processes, and hands‑on experience with manufacturing equipment. Your leadership will drive continuous improvement, optimize machine performance, and support consistent product quality across all production. The Extrusion Supervisor position is on-site and reports directly to the Plant Manager.

WHAT YOU WILL DO

• Oversee the setup, operation, and troubleshooting of extrusion machinery to ensure consistent film quality and production efficiency.
• Supervise daily extrusion production activities, ensuring adherence to safety protocols, GMPs, and quality standards while upholding a strong Safety-First mindset.
• Lead shift huddles, communicate daily priorities, and coordinate break coverage to maintain continuous line operation.
• Assign team members to production lines and tasks based on skill level, operational needs, and daily production requirements.
• Motivate, coach, and develop team members to support superior job performance and a positive work environment.
• Monitor extrusion line performance and adjust parameters for optimal output, material efficiency, and consistent staffing of all lines.
• Coordinate with maintenance teams to troubleshoot and resolve equipment issues promptly, minimizing downtime.
• Conduct quality inspections using precision measuring instruments to verify product specifications and ensure film meets company and customer standards.
• Maintain accurate documentation of production metrics, quality reports, logs, and daily production reports.
• Ensure all personnel are properly dressed in required PPE and consistently follow safety, environmental, and company policies.
• Train and mentor team members on operating procedures, safety practices, quality control measures, and continuous improvement expectations.
• Implement lean manufacturing principles to improve efficiency, reduce waste, and support continuous improvement initiatives.
• Collaborate with cross‑functional teams on process improvements and communicate effectively across shifts, including completing shift‑change checklists.
• Conduct one‑on‑one coaching or counseling sessions with associates as needed to support performance and development.
• Ensure compliance with environmental, health, and safety regulations for all operations and report on key performance indicators.

EDUCATION QUALIFICATIONS

• High school diploma or GED (Required)

EXPERIENCE QUALIFICATIONS

• Prior experience in film extrusion manufacturing or related plastics processes such as blow molding or injection molding is desirable.
• Demonstrated strong mechanical aptitude with hands‑on experience in manufacturing environments.
• Familiarity with automation control systems strongly preferred.
• Ability to safely operate forklifts and other equipment within the production area.
• Knowledge of quality inspection techniques and proficiency with precision measuring tools such as micrometers, tape measurers, heat sealers, etc.
• Experience supporting materials handling, warehouse operations, and inventory management.
• Basic math skills for measurements, calculations, and process adjustments.
• Understanding lean manufacturing principles to improve workflow and reduce waste.
• Leading with the ability to motivate and guide a team in a fast‑paced environment.
• Strong organizational skills with attention to detail in documentation and reporting.

TRAVEL REQUIREMENTS

• 0-5%

KNOWLEDGE, SKILLS & ABILITIES

• Written, verbal and interpersonal communication
• Time management and organizational skills
• Strong documentation
• Mechanical aptitude and training in basic machinery
• Flexibility & Adaptability
• Computer Knowledge
• Basic math skills (fractions, decimals, arithmetic)
• Problem Solving

PHYSICAL DEMANDS & WORKING CONDITIONS

• The physical demands listed reflect what’s required to perform this job’s essential functions. Reasonable accommodation may be provided for individuals with disabilities
• Ability to lift, move, or manipulate items over 50 pounds.
• Ability to ascend/descend stairs and move throughout the facility.
• Ability to move equipment as needed.
• Ability to handle, adjust, and inspect machinery.
• Must be able to move around the plant – Constantly
• Must be able to communicate and exchange information with others – Constantly

COMPENSATION

• Commensurate with experience, education, etc.

SHIFT & HOURS

• Shift for this position: Nights
• Hours: 5:45pm – 6:00pm
• Rotating 12-hour shift on a 2/2/3 schedule – Example below
• Week 1: Work Monday & Tuesday, Off Wednesday & Thursday, Work Friday, Saturday and Sunday
• Week 2: Off Monday & Tuesday, Work Wednesday & Thursday, Off Friday, Saturday and Sunday

WHAT WE OFFER

• Opportunity to work in a growing company
• Comprehensive benefit package (medical, dental, vision) - 1st of the month following 30 days of employment.
• Referral bonuses ($500)
• Paid Time Off (PTO)
• 100% Short-Term Disability
• 401(k) with company match - Eligible after being employed for one (1) year.
• Profit Sharing
• On the job training
• Overtime opportunities
• Learn to Earn Program
• And more!

ADDITIONAL REQUIREMENTS

• Minimum age: 18 (required for work around manufacturing equipment and machinery. Also required due to federal and state safety regulations).
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Candidates offered employment may be required to submit to a pre-employment background check and pre-employment drug screen.
• Candidates must be able to provide proof of eligibility to work in the United States.

We are dedicated to maintaining a diverse and inclusive workplace and take pride in being an equal opportunity employer. We evaluate all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, hair type, age, protected veteran status, or disability.

Please be advised that candidate submissions from recruiters, employment agencies, or other third parties are only accepted through our authorized channels. We do not compensate for unsolicited resumes or presentations.

Job Description

Precision Tile Works, Inc, a 20-year-old South Central PA based commercial ceramic tile contractor is seeking to hire an experienced Office Administrator to support our expanding, project-driven construction operations. This position plays a critical role in managing daily administrative operations, accounting and bookkeeping activities, and payroll coordination. The Office Administrator serves as a primary contact between field operations, vendors, general contractors, and company leadership. This role ensures accuracy, compliance, and timely execution of all administrative and financial workflows.

This is a full-time, in-house position. Candidates must currently reside locally; relocation applicants will not be considered.

Responsibilities:

Administrative & Office Management

• Manage all business licenses, permits, certifications, and renewals
• Process incoming contracts, prepare documents for execution, and archive fully executed agreements
• Maintain company calendars, meetings, and schedules
• Scan, organize, and file contracts, correspondence, and project documentation (digital and physical)
• Manage OCIP/CCIP enrollments and submit required monthly payroll reports
• Prepare and submit certified payrolls as required
• Request, track, and submit Certificates of Insurance (COIs) for all active projects
• Prepare, verify, and track General Contractor and supplier lien waivers
• Handle company notary requirements
• Screen, log, and route incoming calls and communications
• Maintain office supply inventory and place orders as needed
• Coordinate and support year-end tax preparation and document submission to company accountant

Accounting & Bookkeeping

• Perform daily bookkeeping functions including accounts payable and receivable
• Review vendor invoices against purchase orders and job cost spreadsheets; resolve discrepancies with vendors
• Reconcile bank and credit card accounts monthly using QuickBooks Online
• Track job costs including supplier invoices, subcontractor payments, and labor hours
• Prepare monthly project summaries to support billing and financial review
• Prepare and submit monthly AIA billings by the 20th of each month and review past-due items with ownership
• Track Sales and Use Tax liabilities and prepare quarterly filings
• Process and deposit incoming checks
• Compile and submit 1099 documentation for year-end reporting
• Coordinate with the company accountant on complex accounting matters

Payroll

• Track employee hours by job using Intuit Time, GPS data, and employee confirmations
• Process weekly employee payroll using QuickBooks Assisted Payroll
• Process weekly subcontractor payments in coordination with the project management team

Qualifications and skills:

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Proficiency with QuickBooks Online
• Demonstrated bookkeeping and accounting experience, preferably in construction or a project-based environment
• Must have a professional demeanor and be knowledgeable of proper email etiquette
• High attention to detail with the ability to prioritize and manage multiple deadlines simultaneously

Job Type:

• Full-time in-house position
• Remote access available but office time is imperative

Compensation and Benefits:

• Competitive compensation package
• Health insurance (Medical)
• Paid time off (vacation and holidays)
• Year-end company bonus based on performance
• Early Friday dismissals during summer months

Pay: $40,000.00- $55,000.00 per year

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Company Description

For over 125 years, 1901 Inc. has been building Wisconsin's future through exceptional mechanical, electrical, and plumbing solutions. While our technical expertise and reputation for excellence open doors, it's our people-first culture that keeps them open. Join a collaborative team where integrity, respect, and growth aren't just values on a wall - they're how we work every single day.

Job Description

Transform complex electrical systems into buildable reality as our BIM Coordinator for Electrical. You'll be the technical expert who bridges design and construction, creating precise 3D models, coordinating systems to avoid conflicts, and generating the fabrication and installation drawings that guide our field teams. If you're detail-oriented, technically skilled, and energized by the challenge of solving spatial puzzles that make construction smoother, this is your opportunity to make a measurable impact on every project.

What You'll Accomplish

3D Modeling & Coordination

• Lead coordination of electrical and low voltage systems, identifying and resolving conflicts before they reach the field
• Develop detailed 3D models in Revit that serve as the single source of truth for project execution
• Collaborate with mechanical, plumbing, and structural coordinators to ensure seamless system integration
• Utilize Navisworks for clash detection and coordination with project teams

Fabrication & Installation Support

• Create precise spool drawings for pipe and hanger fabrication that optimize shop efficiency
• Generate clear installation drawings that guide field teams through complex electrical installations
• Develop point layouts for hanger placement using total station technology
• Produce detailed drawings for underground, overhead, in-wall, and architectural electrical systems

Field & Technology Integration

• Set up and support Trimble technology on-site based on project needs
• Work with 3D scans and point clouds using Recap Pro to capture existing conditions
• Bridge the gap between office modeling and field reality, ensuring designs are practical and constructible

What You Bring

Technical Skills

• Proficiency with Revit, AutoCAD, and Navisworks required (we'll train the right candidate who has foundational experience)
• Ability to read and interpret construction documents, specifications, and electrical drawings
• Knowledge of 3D scanning technology and point cloud processing using Recap Pro preferred
• AutoCAD Fabrication experience a plus

Experience & Knowledge

• Electrical field installation experience preferred but not required
• Understanding of electrical system design, coordination, and installation practices
• Experience with mechanical systems coordination valued

Professional Qualities

• Exceptional attention to detail and commitment to accuracy
• Strong organizational skills with ability to manage multiple project deadlines
• Self-motivated problem-solver who thinks critically about constructability
• Team player who thrives in collaborative environments where communication is key
• Positive attitude and willingness to learn new technologies and techniques

Additional information

Competitive salary, benefits package including health, dental, vision, life, and disability, 401(k) with company match & profit sharing, paid time off, ongoing training, and professional development - all while working hard alongside people

Company Description

Rarefied Air Environmental, Inc. (RAE) is a family-owned and operated business with over a decade of experience, providing fast, accurate, and lab-certified environmental testing services. With over 50,000 homes and businesses served, RAE specializes in helping property managers, homeowners, and commercial facility operators address environmental hazards like asbestos, mold, lead-based paint, and indoor pollutants. RAE operates its own certified laboratory, ensuring quick results and detailed reports to help clients make informed decisions efficiently. Known for precision, attention to detail, and commitment to safety, RAE provides reliable testing and inspections to maintain safe, healthy, and compliant environments. Based in San Diego, CA, RAE delivers results at competitive pricing with unparalleled professionalism.

Role Description

The Certified Site Surveillance Technician is a full-time, on-site role based in San Diego, CA. The technician is responsible for overseeing environmental testing operations, including performing site surveillance, ensuring physical security of project sites, troubleshooting any on-site concerns, and maintaining compliance with regulatory standards. Duties include conducting field inspections, collecting samples, documenting findings with precision, and generating detailed reports to assist clients in addressing environmental challenges and meeting compliance requirements.

Qualifications

• Strong expertise in Surveillance and Physical Security practices to ensure safe and compliant operations.
• Proficiency in Troubleshooting and problem-solving for addressing on-site issues effectively and efficiently.
• Demonstrated Supervisory Skills to manage on-site operations and coordinate team activities.
• Experience in Security operations to safeguard project integrity and equipment.
• Strong attention to detail and ability to document findings with accuracy and clarity.
• Valid certifications related to environmental testing or site surveillance.
• Familiarity with local and state regulations related to environmental safety and compliance is highly desirable.
• Excellent communication and teamwork skills to collaborate with clients and team members effectively.
• Valid driver’s license and ability to travel locally to job sites in and around San Diego, CA.

Senior Manager, Journey Optimization

Mason, OH, United States

Full time Schedule

$76,200 - $127,000 Annually*

* based on job, location, and schedule

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, Journey Optimization Analytics delivers analytical insights into emerging customer experience trends, process improvements, and contact center optimization opportunities. The role leads operational analytics, customer experience analytics, and exploratory optimization initiatives to drive measurable impact. The Senior Manager supports enterprise-wide strategic initiatives and collaborates cross-functionally to achieve business objectives.

The Senior Manager, Journey Optimization Analytics brings advanced analytics expertise, ideally within a retail or financial services contact center environment. The role demonstrates a proven track record of developing and implementing strategies that drive financial value, improve customer experience, or both.

What You Will Do

• Apply advanced analytical techniques—including exploratory, diagnostic, and predictive methods—to identify the key drivers of customer behavior and operational performance.
• Translate complex data into clear, compelling insight narratives that influence decision-making across the organization.
• Lead multiple concurrent analytical workstreams, delivering high-impact insights on time in a fast-paced environment.
• Build and maintain strong relationships with internal stakeholders, external partners, and vendors to support the execution of MCCS strategies and initiatives.
• Leverage technology and analytics tools to streamline processes, improve operational efficiency, and enhance the quality and speed of insight delivery.
• Identify and champion improvements to analytical processes, tools, and data infrastructure to increase team effectiveness and business impact.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Advanced Analytics & Modeling: Demonstrated expertise in exploratory, diagnostic, and predictive analytics to identify drivers of customer behavior and operational performance, with the ability to translate complex analyses into measurable business impact.

End-to-End Data Management: Strong capability to source, prepare, and transform raw data; design efficient data schemas; and develop robust analytical workflows that move seamlessly from data extraction to executive-ready insights.

Strategic Thinking & Business Acumen: Proven ability to align analytical insights to enterprise strategy, identify financial and customer experience opportunities, and develop data-driven recommendations that advance organizational objectives.

Customer Experience & Contact Center Optimization: Deep understanding of customer behavior and contact center operations, with the ability to uncover trends, improve processes, and drive optimization initiatives that enhance service delivery and financial outcomes.

Insight Communication & Executive Storytelling: Exceptional ability to translate complex data into clear, concise, and compelling narratives that influence stakeholders and senior leaders across the organization.

Cross-Functional Collaboration & Influence: Demonstrated success partnering with cross-functional teams, external partners, and vendors; building strong relationships; and influencing decision-making without direct authority.

Workflow Prioritization & Delivery Management: Strong ability to manage multiple concurrent analytical workstreams, prioritize effectively in a fast-paced environment, and deliver high-quality insights with speed, accuracy, and urgency.

Technical Proficiency: Advanced SQL skills required, with preferred proficiency in R or Python; strong familiarity with analytics tools and technologies that support scalable data analysis and operational efficiency.

Who You Are

• Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply. 3-plus years of relevant experience required.
• Advanced SQL skills with preferred proficiency in R or Python; strong familiarity with analytics tools and technologies that support scalable data analysis and operational efficiency.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.