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About Dementia Alliance of North Carolina

Dementia Alliance of North Carolina believes everyone impacted by dementia deserves support, dignity, and hope—until there is a world without dementia. Serving more than 210,500 people across our state, we are committed to building a culture of care that meets families where they are.

As North Carolina’s trusted resource for dementia education, support, and navigation, 100% of donated funds remain in North Carolina to directly benefit individuals and caregivers. Through strong partnerships, practical education, and compassionate support, we walk alongside families every day.

We are a collaborative, mission-driven team that values financial stewardship, transparency, thoughtful systems, and continuous improvement. We believe strong internal operations make strong mission impact possible.

Position Overview

The Senior Operations Manager plays an important role in ensuring our organization runs smoothly and responsibly in support of our mission. This position blends hands-on administrative work with systems coordination to support a team of eight dedicated staff members.

Reporting to the Executive Director, this role helps maintain efficient, accurate, and compliant internal operations, enabling programs and services to thrive. The position works closely with leadership and staff across the organization and does not include direct supervision of staff.

Core responsibilities include financial administration, donor database stewardship, board support, compliance tracking, HR coordination, and ongoing improvement of internal systems and workflows.

Key Responsibilities

Financial Administration & Bookkeeping

Process mail, deposits, bill pay, and check distribution

Maintain organized accounts payable and receivable documentation

Reconcile monthly credit card statements and collect supporting receipts

Enter and code transactions in QuickBooks, attaching documentation

Generate financial reports for internal tracking and audit preparation

Assist with annual audit preparation in coordination with finance support

Maintain accurate, well-organized financial records that reflect strong stewardship

Donor Database & Development Operations

Maintain the accuracy and integrity of the donor database

Enter and update gifts, including non-cash and third-party donations

Record donor notes and track new and lapsed donors

Coordinate acknowledgment processes, including thank-you letters and memorial gifts

Support improvements to development workflows and documentation

Maintain working knowledge of CRM best practices

Board Support

Coordinate logistics and materials for Board and committee meetings

Prepare and compile board packets and supporting documentation

Maintain organized and confidential board records

Organizational Systems & Process Improvement

Support the transition from paper-based to electronic tracking systems

Document and improve internal workflows across departments

Identify inefficiencies and implement practical process improvements

Maintain internal tracking tools and dashboards

Support operational components of strategic plan initiatives

Strengthen documentation and internal communication practices

Align program data tracking with reporting and compliance needs

Compliance & Risk Management

Maintain the organizational compliance calendar, including filings, registrations, audits, and insurance renewals

Coordinate documentation for regulatory and grant requirements

Maintain vendor contracts and organizational agreements

Support secure recordkeeping and document retention practices

Help ensure internal practices align with nonprofit governance standards

Technology & Systems Administration

Serve as primary internal point of contact for systems coordination

Manage software subscriptions and vendor relationships

Maintain user permissions and access controls

Coordinate with external IT providers for troubleshooting and support

Promote strong data integrity and security practices

HR & Internal Operations

Coordinate onboarding and offboarding processes

Maintain confidential personnel files and HR documentation

Support employee benefits administration

Track performance review timelines

Maintain employee handbook and policy documentation

Support internal meeting coordination and communication systems

Who We’re Looking For

This role requires strong operational judgment and a commitment to mission-driven work within a small organization.

You are:

Operationally mature and systems-minded

Thoughtful in decision-making and clear about when to escalate

Highly accountable and dependable

Calm under pressure and comfortable balancing competing priorities

Emotionally intelligent and professional with sensitive information

Comfortable reinforcing processes respectfully and consistently

Detail-oriented and adaptable with technology

Motivated by strengthening infrastructure so programs and people can thrive

Dementia Alliance of North Carolina is an equal opportunity employer and encourages candidates from diverse backgrounds to apply

You understand that strong internal systems directly support caregivers and families across North Carolina.

Required Qualifications

3–5+ years of experience in operations, executive support, nonprofit administration, or a similar role

Experience supporting senior leadership

Proficiency in QuickBooks (or QuickBooks Online)

Experience managing databases

Strong proficiency in Google Workspace

Excellent written and verbal communication skills

Demonstrated discretion and professionalism with confidential information

Education 

Bachelor’s degree OR equivalent professional experience

Preferred Qualifications

Bilingual proficiency

Experience working in a nonprofit organization

Experience managing donor databases or CRM systems such as Bloomerang

Familiarity with nonprofit financial reporting or audit preparation

Why This Role Matters

Behind every caregiver we support and every program we deliver are strong systems that make the work possible. The Senior Operations Manager helps ensure Dementia Alliance of North Carolina operates with care, accuracy, and integrity.

By strengthening financial processes, supporting compliance, and improving internal systems, this role helps our team serve families responsibly and sustainably. Thoughtful operations build trust — with caregivers, donors, partners, and one another.

In a small, mission-driven organization, strong internal infrastructure allows compassionate, community-centered work to thrive.

Benefits

Dementia Alliance of North Carolina offers a competitive benefits package, including:

80% employer-paid health insurance

20% employer-paid dental and vision coverage

Life insurance

401(k) with matching after the first year of employment

Paid holidays, vacation, and sick leave

Professional development support

Mileage reimbursement

Ready to Apply?

Apply through LinkedIn or email the following documents to

Applications will be reviewed starting Mar 27, 2026. 

Cover letter (no more than 1 page)

Resume (no more than 2 pages)

List of two or more professional references

Incomplete applications will not be considered. 

Please use the subject line “Senior Operations Manager” in your email. 

No calls, please.

Weekend Nights (Sat-Mon 645p-715a)

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Ultrasound Technologist 

1. Education/Skills 

Technical degree or vocational training 

1. Experience 

Prefer at least 1 year of experience.  

1. Licenses, Registrations and/or Certifications 

• Registered by R.D.M.S. in Abdomen or Ob/Gyn within 6 months of hire, promotion or completion of training program. 
• Registered by R.D.M.S (RVT) or (RVS) by C.C.I.  
• BLS from HCA approved vendor required.   

Medical City Alliance, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Medical City Alliance serves families from Fort Worth, Keller, Haslet, Saginaw and Tarrant County. Our 99+ bed hospital offers 30+ specialties. We offer 2 convenient ER locations, including our off-campus ER in Saginaw. Our maternity floor includes labor and delivery suites and c-section ORs. We have a well-baby nursery, postpartum rooms, and a Level III NICU. We offer compassionate care with state-of-the-art surgical equipment. Our hospital offers robotic surgery to perform procedures. Our facility provides comprehensive cardiology services. We prioritize early detection and treatment of heart disease. Our advanced technology provides quick results to our patients. Our patient satisfaction scores rank in the top decile of hospitals nationwide. Our physicians rank Medical City Alliance as excellent in quality of care. We are a part of the Medical City network of hospitals. Patients are ensured access to medical experts and advanced healthcare innovations across the network.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

If you find this opportunity compelling, we encourage you to apply for our Ultrasound Technologist opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Cardiac Cath Lab Technician 

Every heartbeat matters—and as a Cardiac Cath Lab Technologist, you’ll be part of the team that protects them. In this role, you’ll stand alongside physicians and colleagues to deliver advanced care during lifesaving cardiac procedures. With access to state-of-the-art cath lab technology, a strong team by your side, and the support you need to balance work and life, you’ll be empowered to deliver the safe, high-quality care you take pride in delivering. From guiding patients and families through their journey to ensuring precision in every step of treatment, you’ll bring both skill and compassion to moments that improve more lives in more ways. 

Your responsibilities will include:

• Assisting physicians with complex cardiac and vascular procedures, including angiograms, angioplasties, and stent placements 
• Preparing and supporting patients and families with care, education, and reassurance before, during, and after procedures 
• Operating and maintaining advanced equipment to deliver safe and effective treatment 
• Monitoring patient responses with vigilance and compassion to ensure the highest level of care 
• Safeguarding a sterile, safe environment while serving as an advocate for every patient 

• Advanced Cardiac Life Spt must be obtained within 90 days of employment start date
• Basic Cardiac Life Support must be obtained within 30 days of employment start date
• (RT) Radiologic Technologist/Radiographer
• (ARRT-R) Radiography, or (RCIS) Registered Cardiovascular Invasive Specialist
• Vocational School Graduate, or Associate Degree

No Travel Required

No experience Required Years of Experience

Medical City Alliance, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Medical City Alliance serves families from Fort Worth, Keller, Haslet, Saginaw and Tarrant County. Our 99+ bed hospital offers 30+ specialties. We offer 2 convenient ER locations, including our off-campus ER in Saginaw. Our maternity floor includes labor and delivery suites and c-section ORs. We have a well-baby nursery, postpartum rooms, and a Level III NICU. We offer compassionate care with state-of-the-art surgical equipment. Our hospital offers robotic surgery to perform procedures. Our facility provides comprehensive cardiology services. We prioritize early detection and treatment of heart disease. Our advanced technology provides quick results to our patients. Our patient satisfaction scores rank in the top decile of hospitals nationwide. Our physicians rank Medical City Alliance as excellent in quality of care. We are a part of the Medical City network of hospitals. Patients are ensured access to medical experts and advanced healthcare innovations across the network.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

If you find this opportunity compelling, we encourage you to apply for our Cardiac Cath Lab Technician opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.