Pinnacle Technology Services Jobs in Usa

15,588 positions found — Page 11

Fleet Service Technician (PITTSBURGH)
✦ New
Salary not disclosed
Job Overview:

Fleet Mechanic III - Pittsburgh, PA
About the Role
  • Perform scheduled preventative maintenance and necessary repairs to automobiles, trucks (light and heavy), trailers, vans and forklifts.
  • Disassembles and overhauls motors, transmissions, clutches, rear ends and electrical systems.
  • Complete all necessary documents, including vehicle records.
  • Manage ordering and inventory of parts.
  • Will act as a mentor to the class I & II mechanics.

Shift and Schedule

  • Monday through Friday
  • 10:00am until 6:30pm or finished
  • Flexibility to work overtime and weekends as needed

About You

We are looking for a self-motivated individual who enjoys working in a fast-paced environment. You have great communication skills. You are a problem solver with technical aptitude and a willingness to keep learning. Please apply now if you are the person we're searching for!


Total Rewards:
  • Pay starting at $34.09 per hour. The employee will move to a higher rate of $35.83 per hour in the quarter after their 6 month anniversary
  • Benefits, subject to eligibility: Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility Benefits, Employee Resource Groups, Breastmilk Shipping Services, Dependent Scholarship Program, Education Assistance, Employee Assistance Program, Personalized Wellness Platform and more!

Requirements:
  • High school diploma or general equivalency diploma (GED) preferred
  • 1 year or more of mechanic experience on a fleet
  • Must be able to work on all types of vehicles (diesel trucks, electric and propane forklift, etc...)
  • Lift, push, and pull a minimum of 50 pounds
  • Able to supply your own set of tools to perform the job
  • Willing and able to acquire the necessary certifications and licenses needed for the position within the first year of employment to include: ASE Heavy and Medium duty certification, DOT Commercial Driver's License (CDL A), DOT brake and annual inspection certification, and A/C certification

Company Overview:

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!
Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us?
We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~29,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

A.I. Disclosure:
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to in lieu of clicking Apply. Please include the job title and location or Job ID # in the email subject line.

Not Specified
Sales & Field Service Representative
✦ New
Salary not disclosed
Hayward, CA 1 day ago
Job Description

Location: You must reside in Northern California and be able to travel up to 80% of the time. his position requires traveling to customer sites or attending offsite events, as agreed upon with your manager.

Who will you be working with?

At Wabtec Bus Solutions, we draw strength from our differences while we revolutionize the way the world moves for future generations. And you can too! Our flexible work environment provides you a chance to change the world without giving up your personal life. We put our customers first – exemplified by our mission: “Unlock our customers’ potential by delivering innovative and lasting transportation solutions. Sound like a team you would like to be part of? Come build your career with Wabtec Bus Solutions.

How will you make a difference?

Wabtec is seeking a qualified Sales/Service Representative to join our Sales Department team. The ideal candidate will meet or exceed customer needs while fulfilling the sales goals of Wabtec Bus Solutions within a multi-state regional area. Responsible for sales/service activities and service calls for end users within region and OEM Support and Account management.

What will your typical day look like?

  • Applicant will be responsible for maintaining and servicing several OEMs in the region including training and account management.
  • Responsible to promote, sell, and secure new business while maintaining and managing existing accounts.
  • Develop new business opportunities with customers served while ensuring Wabtec Bus Solutions product specifications are written into current and future orders for bid.
  • Provide accurate sales forecast and market data to Regional and National Manager.
  • Position may require up to 80% travel to customers, sister companies, Trade shows and to Vapor (Chicago) and Ricon (San Fernando).
  • Demonstrated competency in managing contracts and OEM customers.
  • Must be self-motivated and able to manage a home office as well as be an effective time and territory manager.
  • Strong mechanical aptitude and ability to communicate unique selling points to a broad audience including Engineering, Operations, Maintenance and Safety professional because of the custom engineered product offerings.

What do we want to know about you?

  • 3 years of relevant sales experience in the Bus Transit Sector, or equivalent, including project and account management
  • High school diploma/equivalent required, college degree preferred
  • Experience using a CRM preferred
  • Strong Microsoft Office applications skills

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Additional Information

Our job titles may span more than one career level. The salary rate for this role is currently $6 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at . Other benefit offerings for this role may include annual bonus, if eligible.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.
Not Specified
Sales/Service Representative
✦ New
🏢 Wabtec Corporation
Salary not disclosed
Livermore, CA 1 day ago
Job Description

Location: You must reside in California and be able to travel up to 80% of the time. This position requires traveling to customer sites or attending offsite events, as agreed upon with your manager.

Who will you be working with?

At Wabtec Bus Solutions, we draw strength from our differences while we revolutionize the way the world moves for future generations. And you can too! Our flexible work environment provides you a chance to change the world without giving up your personal life. We put our customers first – exemplified by our mission: “Unlock our customers’ potential by delivering innovative and lasting transportation solutions. Sound like a team you would like to be part of? Come build your career with Wabtec Bus Solutions.

How will you make a difference?

Wabtec is seeking a qualified Sales/Service Representative to join our team Sales Department. The ideal candidate will meet or exceed customer needs while fulfilling the sales goals of Wabtec Bus Solutions within a multi-state regional area. Responsible for sales/service activities and service calls for end users within region and OEM Support and Account management.

What will your typical day look like?

  • Applicant will be responsible for maintaining and servicing several OEM in the region including training and account management.
  • Responsible to promote, sell, and secure new business while maintaining and managing existing accounts.
  • Develop new business opportunities with customers served while ensuring Wabtec Bus Solutions products specifications are written in current and future orders for bid.
  • Provide accurate sales forecast and market data to Regional and National Manager.
  • Position may require up to 80% travel to customer, sister companies, Trade shows and to Vapor (Chicago) and Ricon (San Fernando).
  • Demonstrated competency in managing contracts and OEM customers.
  • Must be self-motivated and able to manage a home office as well as be an effective time and territory manager.
  • Strong mechanical aptitude and ability to communicate unique selling points to a broad audience including Engineering, Operations, Maintenance and Safety professional because of the custom engineered product offerings.

What do we want to know about you?

  • 3 years of relevant sales experience in the Bus Transit Sector, or equivalent, including project and account management
  • High school diploma/equivalent required, college degree preferred
  • Experience using a CRM preferred
  • Strong Microsoft Office applications skills

You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary.

Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable).

Additional Information

Our job titles may span more than one career level. The salary rate for this role is currently $6 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at . Other benefit offerings for this role may include annual bonus, if eligible.

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.
Not Specified
Technology, Associate, IT Governance, Risk and Compliance (GRC)
✦ New
🏢 BTIG
Salary not disclosed
San Francisco, CA 1 day ago

Job Purpose:
BTIG is seeking an Associate who will help lead and evolve the governance engine of a global, mid-sized investment bank to support our next phase of growth.  You will report directly to the CISO and be responsible for security assurance, compliance operations, and technology risk management.  You will help maintain control readiness, perform testing and evidence collection, and support risk and vendor assessments for internally developed systems and SaaS applications.  Your work will directly protect the firm's reputation and enable its business.  We don’t expect you to know every regulatory framework on day one. We do expect you to write exceptionally well, ask smart questions, and possess the grit to see difficult tasks through completion. 

Duties & Responsibilities:

IT Governance, Risk and Compliance (GRC) 

  • Third-Party Risk Management (TPRM): Own the vendor security review process.  You will assess third-party vendors to ensure compliance with the firm's standards, requiring understanding of our core business processes, attention to detail, and the persistence to chase down answers. Obtain and meticulously review SOC reports (e.g., SOC 1, SOC 2) for critical third-party service providers, evaluating their adherence to 'Complementary Controls at User Entities' and ensuring our internal alignment. 
  • Client & Regulatory Due Diligence: Support the completion of external security questionnaires.  You will articulate BTIG’s security posture to institutional clients and regulators, translating technical controls into clear, professional narratives. 
  • IT Controls & Audit Collaboration: Assist with internal SOX IT controls audits and access control reviews across our technology stack, including in-house developed systems and third-party SaaS platforms.  You will work with engineering teams to verify that permissions are correct and ensure evidence is gathered efficiently. Actively participate in external IT audits, specifically focusing on validating and documenting controls related to access management, change control, and system operations for key systems that handle financial data. 
  • Business Continuity & Disaster Recovery (BCDR): Assist the CISO in maintaining and testing the firm's Business Continuity and Disaster Recovery plans, including documentation updates, tabletop exercises, and coordination with Infrastructure and Operations teams to ensure recovery time objectives (RTOs) are achievable. 

Operational Support 

  • Policy Development: Assist in drafting and maintaining information security policies and procedures. 
  • Perform risk assessments and gap analyses for IT systems that handle PHI and financial data. 
  • Automate and monitor controls through scheduled reviews, scripts, or tooling to reduce manual effort and improve coverage. 
  • High-Touch Support: Experience directly supporting executives is valuable here; you will act as a bridge between the CISO and various business units, requiring professionalism and discretion. 

AI & Innovation 

  • AI Governance: Support the CISO in defining the guardrails for Generative AI that balance innovation with risk (e.g., data leakage, appropriate use). 
  • Applied AI/Automation: Utilize prompt engineering and automation tools to streamline governance workflows. If you can script it or prompt it to save time, we want you to build it. 

Requirements & Qualifications:

  • Education: Bachelor’s degree in a related field or equivalent experience. While not required, preferred certifications include Security+, CISA, CRISC, or CISSP. 
  • Experience: 2–4 years of experience in IT Governance, Risk & Compliance (GRC), IT Security Risk Management, Risk Audit, Data Privacy Investigation, Technology Risk, and/or Information Security (ideally with a background in Financial Services). 
  • Security Framework Knowledge: Working familiarity with standard security frameworks such as NIST CSF, ISO 27001/27002, COBIT, SOC 2 type 2 and CIS controls, etc. 
  • Analytical Skills: Experience reviewing IT solution requirements and implementing security controls. Strong analytical and risk assessment skills with the ability to design compensating controls for security vulnerabilities and assess business impact of security tools and policies. 
  • General Technical Proficiency: Microsoft Office 365 and associated applications; Excel, Teams, Forms, PowerQuery, etc. 
  • Growth Mindset: You are resilient and don't get discouraged by manual processes; you look for ways to optimize them. 
  • Communication: Excellent written communication is non-negotiable. You must be able to explain complex technical risks to non-technical stakeholders clearly and concisely. 
  • AI Familiarity: Demonstrated interest or experience with LLMs (ChatGPT, Claude, Copilot). Experience with prompt engineering or Python scripting for automation is highly valued. 
  • Curiosity: You read about LLM risks, changing regulations or new breaches for fun. You are technically apt enough to converse with engineers but focused on governance. You never have enough knowledge about the business or systems you help oversee. 

Important Notes:

  • Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
  • No phone calls please, the applicant will be contacted within two weeks if successful

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Compensation: 

  • BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
  • The current estimated base salary range for this role is $110,000.00 - $140,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. 

Disclaimer:   

Not Specified
Technology/Software Investor - Associate/VP
✦ New
Salary not disclosed
Baltimore, MD 6 hours ago

About the firm:

This investment firm provides growth capital to early-stage and emerging technology companies through a hybrid approach that blends venture debt and equity. It focuses on sectors such as software, healthcare IT, and tech-enabled services, offering flexible financing solutions that balance downside protection with upside potential. The team emphasizes partnership with management, supporting companies as they scale operations and pursue sustainable, capital-efficient growth.


About the role:

  • Source and evaluate new investment opportunities in tech and software sectors.
  • Conduct financial modeling, due diligence, and market research on target companies.
  • Prepare investment memos and support deal execution.
  • Monitor portfolio company performance and assist with ongoing analysis.
  • Work closely with management teams to support growth and strategic initiatives.
Not Specified
Service Desk Engineer (Network)
Salary not disclosed
Meridian, ID 3 days ago

SERVICE DESK ENGINEER (WA/OR/ID)


CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY


Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.


We are seeking a talented individual for the role of Service Desk Engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the Service Desk Manager.


You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your IT career while working on exciting technologies and environments.


Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.


Duties/Responsibilities

  • Build and maintain a deep technical understanding of technologies, including routing, switching, wireless, edge, and web application firewalls, servers, storage, backup systems and software systems
  • Work on detailed and complex support incidents across multiple technologies and disciplines as part of a team of engineers
  • Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
  • Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
  • Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
  • Other work-related duties as assigned


Qualifications/Requirements

  • 1-3 years of equivalent technology experience
  • Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:
  • Networking (Cisco, Aruba, Juniper)
  • Wireshark/tcpdump comfort and ability to isolate “network vs app vs ISP.”
  • Hands-on experience supporting solutions from some of the listed vendors above
  • Create and maintains network diagrams, runbooks, configs, “known issues,” and standardized deployment templates
  • Experience planning and executing network changes with rollback plans, maintenance windows, and stakeholder communications
  • Run short client calls, summarize issues plainly, and provide “what happened / what we did / what’s next” updates
  • Demonstrate ability to deliver consistent outcomes across multiple customer environments by following standardized processes, documenting thoroughly, and communicating proactively
  • Strong interpersonal, written, and oral communication skills
  • Strong analytical and problem-solving skills
  • Strong customer service orientation
  • Candidate must be able to conduct research into issues and problems
  • Candidate must be able to present ideas in user-friendly language
  • Candidate must be highly self-motivated and self-sufficient
  • Candidate must be able to effectively prioritize tasks in a high-pressure environment
  • Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.


Compensation/Benefits


Compensation DOE


RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.


Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.

Not Specified
Service Desk Engineer (Datacenter)
🏢 Right! Systems, Inc.
Salary not disclosed
Lacey, WA 2 days ago

SERVICE DESK ENGINEER (WA/OR/ID)


CANDIDATES MUST BE LOCAL TO THE SERVICE AREA AND BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES ON A FULL-TIME BASIS – INTERNATIONAL CANDIDATES NEED NOT APPLY


Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.


We are seeking a talented individual for the role of Service Desk Engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties. This role reports to the Service Desk Manager.


You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your IT career while working on exciting technologies and environments.


Work schedule is typically Monday through Friday from 8am to 5pm in-office or onsite with rotational on-call scheduling for work after-hours and on weekends.


Duties/Responsibilities

  • Build and maintain deep technical expertise across datacenter technologies including virtualization, Windows Server, storage, backup/DR, datacenter networking, and identity/core services (AD/DNS/DHCP).
  • Resolve complex, multi-layer support incidents involving availability, performance, recoverability, and security across compute, storage, virtualization, and infrastructure services in a multi-customer MSP environment. Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.
  • Partner with Service Desk, Network, Security, and Projects teams to deliver customer outcomes and improve service maturity through standardization, documentation, and automation.
  • Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
  • Meet with customers to discuss and outline new approaches and configurations that improve and enhance their current environments
  • Other work-related duties as assigned


Qualifications/Requirements

1-3 years of equivalent technology experience

Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:

  • Datacenter / Virtualization
  • VMware vSphere/ESXi/vCenter (preferred) and/or Hyper-V
  • Compute platforms such as Cisco UCS and/or HPE
  • Windows Server / Core Services
  • Active Directory, DNS, DHCP, Group Policy
  • General Windows Server administration and troubleshooting
  • Storage / Backup / DR
  • SAN/NAS concepts (iSCSI, snapshots, replication)
  • Backup systems and restore validation / DR testing
  • Cloud
  • Azure / Entra ID integration, hybrid identity, M365 dependencies
  • Hands-on experience supporting solutions from some of the listed vendors above
  • Experience administering phone systems (Cisco, etc.) preferred
  • Contact Center administration experience preferred
  • Strong interpersonal, written, and oral communication skills
  • Strong analytical and problem-solving skills
  • Strong customer service orientation
  • Candidate must be able to conduct research into issues and problems
  • Candidate must be able to present ideas in user-friendly language
  • Candidate must be highly self-motivated and self-sufficient
  • Candidate must be able to effectively prioritize tasks in a high-pressure environment
  • Candidate would either need to have a valid Driver’s license and vehicle insurance, or confirm their ability and means to report to the office daily on work days as scheduled, as an essential job function for this role.


Compensation/Benefits


Compensation $70-90k Annually DOE


RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.


Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy-related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.

Not Specified
Information Technology Support Engineer
🏢 TECEZE
Salary not disclosed
Charlottesville, VA 2 days ago

Job Description: IT Support Engineer

Locations: Charlottesville, Virginia

Full Time


Roles and Responsibilities:

Detailed Primary Description of project/Requirement Description

  • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
  • Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
  • Inventory management
  • Imaging of Laptops & Desktops
  • Printer Management
  • Assistance in fixing issues for Conference room and working with Vendor for room setup
  • Hardware/software troubleshooting and resolution
  • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
  • Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
  • Network & Sharing printer installation
  • Knowledge of Office 365 support
  • Coverage/compliance software installation and troubleshooting
  • Good communication skill
  • Good Knowledge of DHCP, DNS.
  • Maintain IT inventory, coordinate vendor support, and assist with procurement
  • Support Mac devices
  • Strictly adhere to defined Service Level Agreements (SLA’s)
  • Support recurring meetings, events, and after-hours activities as required
  • Documenting incidents, problems, and resolutions for future reference and for the knowledge base
  • Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

  • L1 level network troubleshooting and resolution for LAN Connectivity
  • Hands & feet support to Backend team for Network/Server/application issue
  • Working with vendor support contacts to resolve technical issues
  • Labelling Racks & devices
  • Server mounting/movement
  • Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.
Not Specified
Information Technology Support
✦ New
Salary not disclosed
Lexington, NC 10 hours ago

Job Title : Client Support

Duration: 3 Months (With the possibility of Contract to hire)

Location: Lexington NC USA 27295 -Onsite



Pay rate: $25-30/hr on W2 terms without any other benefits

Job description:

Enter Shift Start and End Time

8-5 three days and 10-7 two days


Scheduled Days

Monday – Friday 8-5 three days and 10-7 two days



Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.


Role Responsibilities:

Provide basic technical support to Clients. Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.


Requirements:

3 - 5 years of related work experience, or an equivalent combination of education and experience.

3 - 5 years of customer service experience.

Excellent communication skills.

The ability to work in a team environment and commit to a flexible work schedule.


Preferences (not required):

3-5 years technical experience a plus.

Previous experience troubleshooting desktop, printer and notebook issues.

Very strong user and support of MSOffice.

Not Specified
Service Desk Lead
✦ New
Salary not disclosed
Fairview, OR 10 hours ago

Service Desk Lead

Fairview, OR - Onsite

Hours: 5:30AM-2PM M-F


Role Overview

This position is responsible for providing daily technical assistance to employees throughout North America, serving as a bridge between the technology group and other areas of the organization. The main goal is to deliver excellent support for users, drive improvements, foster engagement across departments, and ensure technology initiatives are in line with organizational objectives.

Support duties cover hardware setup, software configuration, and user account tasks. Assistance with key business software (including specialized tools and various online platforms) is also required.

Acting as a point of contact between tech teams and other business units, this individual reviews support patterns, suggests enhancements, and encourages a reliable, customer-focused technology environment.

Key Responsibilities

System Oversight (30%)

  • Maintain the platform for technical support requests, handling queue coordination, access control, uptime, and user interactions to provide outstanding IT support throughout the organization.
  • Oversee internal collaboration, knowledge bases, and training tools related to technology.
  • Ensure integration with other company software and systems.
  • Maintain and monitor IT equipment and asset records.

Operational Support (30%)

  • Deliver consistent, high-quality assistance to both local and remote team members.
  • Develop clear guidelines for communication with staff and stakeholders.
  • Address support requests and resolve incidents in accordance with organizational standards, working alongside other groups if necessary.
  • Manage escalated issues and oversee workplace technology resources, licenses, and user records.
  • Help develop and update documentation of available IT services.
  • Follow industry best practices, organizational policies, and security protocols.

Reporting & Analysis (20%)

  • Set up and maintain metrics and reporting methods for the helpdesk.
  • Share regular updates on technical support performance, satisfaction levels, and issues with relevant parties.
  • Track and analyze patterns in incidents and apply approaches to refine processes and boost efficiency.

Quality & Improvement (10%)

  • Strive to ensure support is dependable and rooted in strong service principles.
  • Spot areas for improved solutions, either by automating workflows or streamlining procedures.
  • Document troubleshooting steps, educate colleagues as needed, and stay up-to-date on industry trends.

Leadership Support (10%)

  • Assist with meetings, planning, budgeting, and resource allocation for the leadership team.
  • Work with external vendors to enhance performance and participate in tech-related projects.

Requirements

Success in this role requires the ability to perform duties efficiently and safely while reflecting company values. Reasonable support is available for individuals needing accommodations.

  • Bachelor’s degree in a relevant technical discipline or equivalent training/certification.
  • At least three years’ experience in hands-on support or technical helpdesk roles within a structured environment.
  • Industry certifications are preferred (e.g., Microsoft, CompTIA).
  • Familiarity with ITIL concepts and practical experience in following these standards.
  • Strong communication skills, both in writing and verbally, and confidence when working with users of different experience levels.
  • Skills in Microsoft environments, office productivity platforms, networking basics, and core business software.
  • Knowledge of analytical tools for reporting, dashboards, and measuring support effectiveness.
  • Excellent troubleshooting and analytical abilities.
  • Ability to research and resolve challenging technical problems.
  • Quick to learn and adjust as technology and business needs change.
  • Comfortable juggling multiple priorities, working independently, or within a team.
  • Commitment to continuous improvement and customer service quality.

Work Environment

Work is mainly done in a comfortable, indoor office setting, with occasional visits to areas outside the office that may not be climate-controlled.

This is a full-time, on-site role, generally scheduled during regular business hours. Occasional overtime, evenings, weekends, or longer shifts may be requested to meet operational needs.

Travel to other workplaces in North America is rare but may be requested, requiring flexibility for both air and road journeys.

There may be times when deadlines are tight and priorities conflict; support from on-site leadership is offered, and situations should be managed professionally to meet objectives and maintain high standards of service.

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