Pine Point Center Jobs in Usa

Title: Data Center Technician

Location : Macungie, Pennsylvania, United States

Contract : 1 year with Extension

Job Description:

We are looking for a Level 1 Data Center Technician to support day-to-day operations in the data center. The candidate will assist with basic technical tasks, monitor systems, and ensure the smooth functioning of data center equipment.

Key Responsibilities:

• Monitor data center systems, servers, and network devices.
• Perform basic hardware installation, replacement, and troubleshooting.
• Rack and stack servers, switches, and other equipment.
• Support cable management and labeling in the data center.
• Monitor alerts and escalate issues to Level 2 or senior engineers when required.
• Perform routine checks on power, cooling, and environmental systems.
• Maintain documentation and update asset inventory.
• Assist with system backups and basic maintenance tasks.
• Follow data center security and safety procedures.

Required Skills:

• Basic knowledge of servers, networking, and hardware components.
• Understanding of data center operations and infrastructure.
• Familiarity with operating systems like Windows or Linux (basic level).
• Ability to troubleshoot hardware issues.
• Good communication and documentation skills.

Qualifications:

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
• 0–2 years of experience in IT support or data center environment.
• Basic knowledge of networking and hardware support.

Preferred Skills:

• Experience with server hardware installation.
• Knowledge of cable management and rack installation.
• Familiarity with ticketing systems.

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence—where your work helps create memories that last a lifetime.

The primary purpose of the Center Assistant Manager (CAM) is to support the growth and production of the Corp. Marketing Road Program (CMRP) and contribute to the improvement of production of the team while maintaining an amicable relationship with Marketing Coordinators, Director, Location Manager and personnel.

To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

This is a 5-day work week, weekends and Holidays are required. Center hours of operations are 7 days a week, 8:00 am — 6:00 pm. Overtime, benefits, paid holidays, 401K, insurance and commissions can be earned.

Essential duties and responsibilities

Center Assistant Manager (CAM) is directly responsible for the following tasks/duties. Duties include but are not limited to the below tasks. Other duties may be assigned or removed based on business needs.

• Provide excellent customer service and sales
• Liaison to Center Manager and Director with the operations of the Corp. Marketing Road Program by supporting the Center Manager of the assigned location job duties
• Assist with supervision of staff and Center operations
• Assist Center Manager with recruitment efforts, e.g. interview/selection of qualified candidates
• Ensure Center is fully staffed at all times and to cover for staff when needed
• Supervise and train staff with Sales tactics provided by Corp. Marketing Road Program
• Maintain current knowledge and enforcement of Westgate Policies, Procedures, Guidelines and training per Corp. Marketing Road Program
• Responsible for individual and group sales goals/quotas; tours, tickets and rooms
• Assist with scheduling, schedule requests, cash handling forms, polices, procedures, guidelines confirming cash amounts keeping Center Manager apprised of issues
• Maintain supplies and inventory for the location
• Assist with employment engagement tactics to ensure staff is fully engaged
• Ensure location is well-kept, clean and maintain
• Monitor performance of the team alongside Center Manager

Supervisory responsibilities

Supervisory Responsibilities as assigned.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

OB OVERVIEW:

Start Your Career in Tech Construction. Are you ready to put your hands-on skills to work in one of the fastest-growing industries? Join a growing technology company as a Field Technician and help build and maintain the systems that power modern data centers. No prior data center experience required — we provide full training and support.

This is a great opportunity for anyone with construction, fabrication, or trade experience (or just a strong work ethic and willingness to learn) to launch a stable career with growth potential.

What You’ll Do as a Field Technician – Entry-Level (Construction / Data Centers)

• Install, assemble, and modify containment systems that improve cooling efficiency in data centers
• Perform specialized cleaning and decontamination of equipment and areas to keep facilities running at peak performance
• Assist with deliveries, organize materials, and maintain tools and equipment
• Follow direction from supervisors to complete tasks safely, accurately, and on time
• Identify and report potential risks, always prioritizing safety
• Represent the company professionally with clients and team members

What We’re Looking For in a Field Technician – Entry-Level (Construction / Data Centers)

• 0–2 years of construction, technician, or trade experience (data center experience is a plus)
• U.S. citizenship or naturalized citizen, 18+ years old
• Reliable transportation to job sites
• Able to pass a background check and drug screen
• Comfortable working at heights, around noise, and in temperatures from 0–100°F+
• Physically able to lift 50 lbs and stay on your feet most of the day
• Positive attitude, strong work ethic, and good communication skills

Schedule & Pay for Field Technician – Entry-Level (Construction / Data Centers)

• Monday–Friday, 6:00 AM to 3:00 PM (overtime available)
• Full-time, on-site role
• Competitive hourly pay with overtime opportunities
• Full training, safety gear (PPE), and on-the-job mentorship provided

Why Join Us?

• Be part of the growing data center industry
• Gain hands-on technical skills with full training
• Work with a supportive team in a professional environment
• Build a career with opportunities for advancement

Apply today and start your career in data center construction with a growing technology company!

Job Description

Must Have Technical/Functional Skills

• Extensive experience with cloud platforms (AWS, Azure, GCP) and hybrid environments.

• Deep knowledge of data center technologies, including networking, storage, virtualization, and server infrastructure.

• Hands-on experience with automation tools, orchestration, and monitoring solutions.

• Strong understanding of security, compliance, and disaster recovery frameworks.

• Deep knowledge of cloud platforms (AWS, Azure, GCP) including IaaS, PaaS, and hybrid cloud architectures.

• Strong understanding of data center technologies: networking, storage, virtualization, compute, and server infrastructure.

• Hands-on experience with cloud migration, integration, and hybrid cloud strategies.

• Expertise in disaster recovery, high availability, and business continuity planning.

• Proven experience in leading technical teams and mentoring engineers.

• Ability to define, implement, and execute infrastructure strategies aligned with business goals.

• Capability to influence and guide senior stakeholders on technical decisions.

• Experience managing large-scale data center operations and cloud infrastructure.

• Knowledge of ITIL, operational best practices, and incident/problem management.

• Awareness of compliance, regulatory, and security standards (ISO, SOC, GDPR).

• Excellent verbal and written communication skills to interact with technical and non-technical stakeholders.

• Strong collaboration skills for working with cross-functional teams including architects, project managers, and vendors.

Good to Have

• Experience with Infrastructure-as-Code tools (Terraform, Ansible, CloudFormation).

• Scripting skills in Python, PowerShell, or Bash for automating operational tasks.

• Exposure to AI/ML workloads in cloud environments.

• Familiarity with edge computing or hyperconverged infrastructure solutions.

• Experience in managing large-scale infrastructure projects, including budgeting and resource planning.

• Knowledge of Agile/DevOps methodologies applied to infrastructure teams.

Roles & Responsibilities

• Highly experienced professional with over 10 years in leadership roles, specializing as a Subject Matter Expert (SME) in Cloud and Data Centre technologies. The role is responsible for defining and overseeing cloud infrastructure strategies,

managing data center operations, and providing expert technical guidance to ensure optimized, scalable, and secure solutions. This individual will act as the technical authority, driving innovation, operational excellence, and strategic alignment across cloud and data center initiatives.

• Define and implement cloud and data center strategies aligned with organizational goals.

• Drive innovation in infrastructure design, deployment, and operational efficiency.

• Evaluate emerging cloud technologies and recommend adoption strategies.

• Serve as the Subject Matter Expert for cloud platforms (AWS, Azure, GCP, or private cloud) and on-premises data center technologies

• Provide technical guidance to teams on architecture, deployment, and operational best practices.

• Lead complex troubleshooting, performance tuning, and capacity planning initiatives.

• Oversee day-to-day operations of data centers, including monitoring, maintenance, and incident management.

• Ensure high availability, disaster recovery, and business continuity plans are robust and tested..

• Manage vendor relationships and service contracts for critical infrastructure components.

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

About Joslin Diabetes Center World-renowned for its deep expertise in diabetes treatment and research, Joslin Diabetes Center is dedicated to finding a cure for diabetes and ensuring that people with diabetes live long, healthy lives. As one of only 18 NIH-designated Diabetes Research Centers in the United States, and affiliated with Harvard Medical School, Joslin is at the forefront of developing and disseminating innovative patient therapies and scientific discoveries globally. Joslin provides highly specialized diabetes care and education to over 20,000 adults and children annually. Its clinical models are recognized as the standard of care for treating diabetes and related complications both in the United States and around the world. The center's team of diabetes educators, including nurses, dieticians, and exercise physiologists, are nationally certified by the American Diabetes Association, ensuring the highest quality of care and education for patients.

The President and Chief Scientific Officer (CSO) will serve as a visionary leader responsible for shaping and advancing the scientific and strategic direction of the Joslin Diabetes Center. This executive role will guide innovative research initiatives, ensuring alignment with organizational goals and maintaining Joslin's position at the forefront of diabetes care and discovery. Working collaboratively with Beth Israel Lahey Health (BILH) and other strategic partners, the President and CSO will foster a high-performance scientific culture that integrates research excellence with business strategy, regulatory integrity, and clinical impact. The President and CSO will also champion Joslin's unique identity and autonomy as an independent center of excellence, while uniting research, clinical and administrative leadership to drive transformative outcomes in diabetes science and care. As part of this role, the President and CSO will also hold an academic appointment as Full or Associate Professor in the Field of Diabetes at Harvard Medical School (HMS), commensurate with experience, training, achievements, and teaching activities. This is a pivotal leadership position which will present the opportunity to shape our scientific vision, drive transformative innovation, and make a meaningful impact across the organization and beyond.

Principal Duties and Responsibilities

• Define and implement the scientific vision and long-term strategic roadmap for Joslin Diabetes Center, aligning research, patient care, and education missions
• Ensure integration with BILH while preserving Joslin's unique identity as an independent center of excellence
• Establish and implement strategic priorities in collaboration with the Joslin Board of Trustees and Senior Leadership Team
• Oversee all core departments, including Research, Clinical Services, Fiscal Services, Fundraising, Commercial Ventures, Quality, and Academia
• Lead, develop, and align executive leadership teams to achieve organizational goals and performance benchmarks
• Ensure compliance with ethical, regulatory, and institutional standards across all scientific activities
• Lead recruitment, retention, and mentorship of high-performing research faculty, scientists, and technical personnel
• Foster interdisciplinary collaboration and oversee cross-functional scientific programs that align with institutional priorities
• Collaborate with the Chief Medical Officer, clinical teams, and BILH leadership to strengthen and integrate patient care initiatives
• Champion quality and safety while supporting alignment with BILH system strategies and Maintaining Joslin's independent clinical and scientific legacy
• Manage financial and strategic commitments from BILH and external stakeholders to support sustained innovation
• Strategically allocate resources to advance scientific objectives and long-term institutional growth
• Drive philanthropic outreach to secure funding for research, innovation, and programmatic development
• Establish external funding pathways through grants, corporate partnerships, and government collaboration
• Align scientific initiatives with enterprise-level business strategy, product development, and innovation goals
• Provide analytical insight and high-level strategic counsel to senior leadership and governing bodies

Key Relationships

• Reports to: Divisional President, Metro Boston BILH and President, Beth Israel Deaconess Medical Center (BIDMC)
• BILH Leadership (for clinical and administrative functions)
• Joslin Board (for research and education strategy and direction)
• Direct reports: Research faculty leaders, Chief Medical Officer, At Joslin: COO, Assistant CFO, VP Philanthropy, Director of Special Projects
• Dotted line relationships with: Chief Academic Officer, BILH

Qualifications

• MD, PhD, or equivalent terminal degree in a relevant clinical or scientific field with a focus on diabetes or endocrinology
• Minimum of 15 years of progressive leadership experience in academic medicine, diabetes research, or integrated health systems
• Proven track record of leading complex, multi-institutional integration initiatives
• Deep understanding of diabetes care delivery, translational research, and academic faculty development, with a specific emphasis on diabetes and related metabolic disorders
• Exceptional interpersonal, strategic, planning, and change management skills, demonstrating the ability to lead and inspire multidisciplinary teams in a dynamic and evolving healthcare environment

Required Competencies

• Leadership and management: Ability to lead and manage a diverse team including direct reports
• Communication: Excellent communication skills to articulate vision, strategy, and goals to various stakeholders
• Analytical Thinking: Strong analytical skills to assess and improve clinical workflows, care delivery models, and research programs
• Innovation: Ability to drive innovation in care delivery, research, and community engagement
• Collaboration: Strong collaborative skills to work effectively with institutional leadership, faculty, and external partners
• Problem-solving: Proactive problem-solving skills to address challenges in integration and care delivery

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions or any other characteristic protected by law.

Pay Range: $350,000.00 USD - $540,000.00 USD The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time In addition to base compensation, this position may be eligible for additional compensation, which may include performance-based incentive bonuses.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Location: Las Cruces, NM

Job Type: Full-Time

Pay Types: Salary + Bonus

Benefits & Perks: Management: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

Application Details: No Resume Required, On-site Interview

Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce.

Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.

This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities: Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account.

Key Responsibilities:

• Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives
• Responsible for coaching and developing reports on customer service processes and best practices.
• Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously
• Drive a culture of accountability, continuous improvement, and personal excellence
• Directs workforce management activities and sets performance goals and objectives accordingly
• Develop and maintain strategy on ensuring customer satisfaction on all service interaction
• Provide team motivation and development to maximize sales opportunities
• Responsible for the overall performance and productivity of direct reports
• Responsible for weekly payroll review and submission to ensure correct entries
• Responsible for driving the growth of revenue and profit originating from a call center
• Proven ability to meet performance, efficiency, and quality assurance targets
• Monitoring of individual and team results to identify and act on both positive and negative performance
• Communicate key messages effectively to ensure that direct reports are informed of process changes
• Provide regular feedback to supervisors regarding performance wins and areas of opportunity
• Work with other departments in the organization, such as quality assurance, training, IT, and recruiting
• Develop and audit quality assurance strategies to ensure the delivery of world-class service
• Determining work procedures, preparing work schedules, and expediting workflow
• Responsible for hiring, coaching and terminating call center employees
• Be a subject matter expert on your client's business
• Manage remote employees as needed.
• Other duties and responsibilities as assigned

Candidate Qualifications: It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

Conditions of Employment: All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position:

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details: Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life: MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific

Location: Savannah, GA

Job Type: Full-Time

Pay Types: Salary + Bonus

Benefits & Perks: Management: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement

Application Details: No Resume Required, On-site Interview

Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors to achieve department goals and champion their teams to deliver specific results for our clients.

This leadership position is responsible for daily operations and opportunities to improve conversion, efficiencies, customer service levels, deliver specific sales objectives and support the call center in all facets.

Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.

This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account.

Key Responsibilities:

• Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives
• Responsible for coaching and developing reports on customer service processes and best practices.
• Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously
• Drive a culture of accountability, continuous improvement, and personal excellence
• Directs workforce management activities and sets performance goals and objectives accordingly
• Develop and maintain strategy on ensuring customer satisfaction on all service interaction
• Provide team motivation and development to maximize sales opportunities
• Responsible for the overall performance and productivity of direct reports
• Responsible for weekly payroll review and submission to ensure correct entries
• Responsible for driving the growth of revenue and profit originating from a call center
• Proven ability to meet performance, efficiency, and quality assurance targets
• Monitoring of individual and team results to identify and act on both positive and negative performance
• Communicate key messages effectively to ensure that direct reports are informed of process changes
• Provide regular feedback to supervisors regarding performance wins and areas of opportunity
• Work with other departments in the organization, such as quality assurance, training, IT, and recruiting
• Develop and audit quality assurance strategies to ensure the delivery of world-class service
• Determining work procedures, preparing work schedules, and expediting workflow
• Responsible for hiring, coaching and terminating call center employees
• Be a subject matter expert on your client's business
• Manage remote employees as needed.
• Other duties and responsibilities as assigned

Wonder if you are a good fit for this position? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required:

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required):

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
• State or Federal work experience

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's  Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

About BioLife Plasma Services

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

About the role:

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).

How you will contribute

• You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE).
• You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities.
• You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility.
• You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
• You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.

• You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs.

What you bring to Takeda:

• High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements
• Currently licensed or certified in the state where responsibilities will be assigned: LPN or LVN

• Current Cardiopulmonary Resuscitation (CPR) and AED certification
• Fulfill state requirements (in state of licensure) for basic IV therapy
• Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist
• Two years in a clinical or hospital setting

What Takeda can offer you:

Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment.

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. W e are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.  

For Location:

U.S. Hourly Wage Range:

U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Worker Type

Worker Sub-Type

Time Type

Job Exempt

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

About BioLife Plasma Services

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

About the role:

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).

How you will contribute

• You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE).
• You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities.
• You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility.
• You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
• You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.

• You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs.

What you bring to Takeda:

• High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements
• Currently licensed or certified in the state where responsibilities will be assigned: EMT-Paramedic

• Current Cardiopulmonary Resuscitation (CPR) and AED certification
• Fulfill state requirements (in state of licensure) for basic IV therapy
• Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist
• Two years in a clinical or hospital setting

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.

BioLife Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

U.S. Hourly Wage Range:

The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Worker Type

Worker Sub-Type

Time Type

Job Exempt

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.

Job Description

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

Join Our Team as a Paramedic in Pittsburgh, PA!

Are you a compassionate EMT-Paramedic looking to make a real difference? We're looking for someone like you to join our team in Pittsburgh, where you'll work alongside dedicated professionals who share your passion for helping others.

At our organization, you'll find more than just a job—you'll find a supportive, fun, and mission-driven culture where your work truly matters. Whether you're just starting out or looking to grow your career, we offer a path forward with real opportunities for advancement, including leadership roles.

Here's what we offer:

• A diverse, welcoming culture where you're treated like family
• No overnight shifts! Enjoy a better work-life balance
• Benefits starting on Day 1—because you shouldn't have to wait
• Debt-Free Education – earn your degree with no out-of-pocket costs
• Paid Training to set you up for success
• Real opportunities to grow your career and move into management
• A chance to save lives and make an impact—without putting your own at risk

About the role:The Plasma Center Medical Support Specialist EMT - P is responsible for delivering safe and efficient quality nursing care to patients. This role involves examining patients, administering prescribed medicine, and facilitating healing and comfort. The position requires advanced knowledge of operational procedures and tools, obtained through extensive work experience and vocational or technical education.How you will contribute:* Work under limited supervision for non-routine situations* Lead daily operations and train, delegate, and review the work of lower-level employees* Examine patients and administer prescribed medicine* Ensure accurate patient records by documenting medical history* Apply patient safety protocols in care settings* Perform phlebotomy tasks such as blood draws following established guidelines* Conduct electrocardiography tasks, understanding basic operational procedures* Utilize medical terminology appropriately in patient care situations* Respond to medical emergencies following center SOPs* Assess donor eligibility based on medical history and physical examination findingsSkills and qualifications:* Applies basic principles of medical history documentation under supervision, ensuring accurate patient records.* Understands patient safety protocols and applies them under supervision in care settings.* Performs basic phlebotomy tasks such as blood draws under supervision, following established guidelines.* Conducts simple electrocardiography tasks under supervision, understanding basic operational procedures.* Utilizes medical terminology appropriately in routine patient care situations with guidance.* Maintains Basic Life Support certification, ready to respond to emergencies.* Prepares patients for medical procedures under supervision, providing clear instructions.* Inputs patient data into digital systems, ensuring accuracy and confidentiality.* Conducts patient interviews, handling basic inquiries with ongoing coaching.* Performs blood testing procedures, interpreting results under supervision.* Responds to medical emergencies, following center SOPs effectively.* Assesses donor eligibility based on medical history and physical examination findings.As the most advanced technical operations level within Takeda, you are in a non-supervisory position that calls for a profound understanding of technical processes within one's specialty. You typically hold a high school diploma complemented by extensive relevant working experience and any necessary certifications. You will be expected to anticipate trends, connect disparate information, and coordinate activities that may impact areas outside your immediate remit. In this capacity, you will handle complex assignments that necessitate a unique and specialized set of skills, leading not just the workflow but also ensuring the quality of technical processes. Your autonomous working style within established procedures empowers you to propose process enhancements and sometimes operate without predefined methods, guided by experience and organizational guidelines.

About BioLife Plasma Services

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations.

BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

About the role:

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).

How you will contribute

• You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE).
• You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities.
• You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility.
• You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
• You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.

• You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs.

What you bring to Takeda:

• High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements
• Currently licensed or certified in the state where responsibilities will be assigned: EMT-Paramedic

• Current Cardiopulmonary Resuscitation (CPR) and AED certification
• Fulfill state requirements (in state of licensure) for basic IV therapy
• Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist
• Two years in a clinical or hospital setting

More about us:

At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.

Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.

BioLife Compensation and Benefits Summary