Performance Foodservice Entry Level Remote Jobs No Experience Jobs in Usa
28 positions found
As a Assistant Manager for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities so the restaurant achieves customer satisfaction and profitability during their shift.
- Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the Telephone and Front Counter station procedures and if necessary, the Remedy Process.
- Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
- Utilize the huddle board to effectively position the team
- Know and support appropriate personnel policies, labor laws and safety procedures
- Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
- Transition into opening/closing duties
- Make guests really happy by providing great guest service
- Resolve guest complaints/issues
- Lead team members to open, transition, and close shifts
- Manage and organize the line and delegate duties to team members
- Know and uphold standards for product quality
- Work the line as needed
- Promote sales on the shift through suggestive selling and knowledge on in-store promotions
- Execute and support all food safety requirements and practice
- Control food costs, labor, waste, and cash on the shift
- Count drawers and follow proper daily cash handling procedures
- Complete additional e-learning as required
The Assistant Manager receives direction and training from the Restaurant Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to Little Caesars procedures.
REQUIREMENTS
- Minimum 18 years of age
- Have previous experience in restaurants, retail or a position involving customer contact, previous leadership experience preferred.
- Possess a high school diploma, or equivalent, and possess basic math skills.
- Legally authorized to work in the United States.
- Great communication skills to communicate effectively with guests and co-workers
- Must have a positive attitude and ethics which support our values and culture
- Must be a strong team player
- Ability to train and coach others
- Ability to work a standard schedule of 20-30 hours per week
- The ability to lift up to 55 pounds.
- The ability to push and pull up to 55 pounds.
- The ability to squat or crouch to lift items from floor level.
- Ability for twisting of the back up to 90 degrees left and right.
- Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
- Ability to stand for long periods of time.
- Must be able to work Friday, Saturday and Sunday.
As the fastest growing pizza chain in the U.S., theres no denying that Little Caesars is doing something right. Were an international brand thats a household name and a front-of-mind decision when youve got pizza on the brain.
Weve grown tremendously since opening the first store in 1959 and were still growing. But, at the end of the day, our success as a big-town name is because of our focus on small town values.
Job Description:
Β Driver Trainee Position Details:- $65,000+ 1st year.Β Trained drivers average $75,000/year.
- Monday - Friday early morning start.
- Local routes, no nights, no weekends.
- $7,500 Hiring Bonus with Valid CDL AΒ Β Terms Apply -Β Any person who has worked for a Performance Food Group (PFG) owned company within the last 6 months is not eligible to receive this incentive.
We Deliver the Goods:
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support Americaβs food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
This is an entry level driver training role. This driver is responsible for learning to and/or gaining experience in driving a tractor trailerΒ or straight truck intrastate and/or interstate on local, over-the-toad (OTR), shuttle, and/or overnight routes to deliver and unloadΒ various food and food related products to customers. All routes are expected to be completed safely in accordance with all CompanyΒ policies and Department of Transportation (DOT) regulations. The Driver Trainee communicates and interacts with customers, vendorsΒ and co-workers professionally ensuring all services and duties are executed in accordance with preferred work methods andΒ customer service practices. Functions as a team member within the department and organization, as required, and performs any dutyΒ assigned to best serve the company.
Position Responsibilities:
- Attends and successfully completes PFG Entry Level Driver Trainee or Dock to Driver Training Program as required.Β All training documentation is completed and maintained per requirements.Β
- Rides-with and assists driver trainer in executing deliveries as required. Follow all instructions and directions provided by driverΒ trainer.Β
- Perform all required safety checks (i.e. pre/post trip) including inspections of tractor/truck and trailer according to Department ofΒ Transportation (DOT) regulations; inspect tractor/truck and trailer to insure they meet company safety standards and take appropriateΒ action as needed. Report all safety issues and/or repairs required.Β
- Follow all DOT regulations and company safe driving guidelines and policies. Immediately report any and all safety hazards.Β
- Inspect trailer for properly loaded and secured freight. Perform count check of items and check customer invoices of products thatΒ have been loaded. Check and complete in an accurate and in legible fashion all required paperwork associated with freight. MoveΒ tractor to the loading dock and attach preloaded trailer as needed.Β Β
- Drive to and deliver customer orders according to predetermined route delivery schedule.Β
- Unload products from the trailer, transport items into designated customer storage areas. Perform damage control checks on items,Β scanning and contact supervisor about removing orders according to company policy. Verify delivery of items with customer andΒ obtain proper signatures. Collect money (cash or checks) where required. Load customer returns on to trailer and secure trailer doors.Β
- Ensure that tractor, trailer and freight are appropriately locked and/or secured at all times.Β
- Unload damaged goods and customer returns and bring to the driver check-in and complete necessary paperwork. Unload allΒ equipment, materials and remove trash from trailers as required.
- Complete daily record of hours of service and enter in log in accordance with Federal DOT, state and company requirements.
- Perform general housekeeping duties in tractor, loading dock area and keep trailers clear and clean as required. At the end of theΒ shift secure all equipment and complete all necessary paperwork.Β
- Performs other related duties as assigned.
Qualifications:
High School Diploma/GED or Equivalent0-6 months commercial driving experience
β’ Valid CDL A
β’ Must be 21 years of age
β’ Meet all State licensing and/or certification requirements
(where applicable)
β’ Clean Motor Vehicle Report (MVR) for past 3 years
β’ Pass post offer drug test
β’ Pass road test
β’ Attains or has valid current DOT Health Card
β’ Able to hand-lift and utilize two-wheeler, lift gate and/or other equipment to move and/or stack product cases/freight of varying size and weight throughout shift; product generally ranges from approximately 60 to 90 pounds, depending on the location
Company description
Performance Foodservice, PFGβs broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers β providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.
Awards and Accolades
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.Flagship Culinary Services helps some of the worldβs largest high-tech companies provide high quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients.
The Vision: Bring the world closer together.
Summary/Objective
As a representative for our company, you will as the Receiver Manager accurately check/inspect all foods, beverages, supplies and equipment delivered to the receiving areas according to established department receiving guidelines moving goods to appropriate storage areas in a safe, orderly and timely manner. Supervise receivers and work with Chefs and the purchasing team on orders and any issues.
Benefits/Perks:
- Monday to Friday: 6:00am - 2:30pm
- No Weekends
- Snacks and meals provided during shifts
- Medical, Dental, and Vision Insurance
- 13 paid holidays
- 401K with match
- Vacation and Sick days
- Long Term Disability
Essential Functions
- Responsible for achieving company objectives and goals.
- Foster and promote the Flagship brand and values within the clientβs culinary culture.
- Promote and ensure that all staff is adhering to Flagshipβs safety culture.
- Develop and maintain an employee engagement program that is based on Flagship core values.
- Partner with upper management and HR for guidance regarding corrective actions, reviews and employee issues.
- Responsible for consistently meeting the Companyβs Key Performance Indicators.
- Follows standard operation procedures set by the company.
- Manages assigned staff, to including scheduling Kronos time clock activity and performance.
- Continuously seeks opportunities to improve the customer experience.
- Serves as a role model for hourly employees, to demonstrate appropriate behaviors.
- Promotes safety within the team and ensure all team members are working in line with safety practices, and reports injuries by following company standards and procedures.
- Rotates stock using FIFO guidelines and maintains all storage areas including refrigerators and freezers in a neat, orderly and sanitary manner.
- Prepares and transports goods to food production and service areas as requisitioned and may stock shelves and service refrigerators and freezers as needed.
- Keeps all receiving areas, storage areas, including refrigerators and freezers, and delivery vehicles clean, organized and sanitary.
- Completes general cleaning duties such as floor care, and minor equipment maintenance as needed.
- Adheres to industry accepted safe food handling guidelines, ensures received and stored goods are safe and secure from loss and maintains a safe work area following generally accepted Workplace safety rules.
- Manage the receiving team to ensure deadlines and goals are met.
- Instructs team on duties and techniques.
- Train employees and provide feedback on their performance.
- Communicates job expectations to hourly employees; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating; and enforcing systems, policies, procedures and productivity standards.
- Other duties as assigned
Knowledge and Skills
- Ability to stay organized, prioritized and manage a busy schedule.
- Ability to work with and support union employees and collaborate with union representatives.
- Able to delegate work and hold others accountable or achieving needed results within designated timelines.
- Ability to identify trends, interpret data.
- Ability to quickly foster strong inter-personal work relationships.
- Knowledge of food safety and sanitation.
- Mid to high level skill in navigation/use of common work programs included in Microsoft Office, as well as ERP, and any other program use by Flagship to conduct business.
- Strong ability to influence positive change.
- Excellent verbal skills with an ability to adjust communication style to suit the audience.
- Ability to manage multiple tasks and projects on a consistent basis.
- Clean Professional appearance.
- Know where things are in the kitchen and how to use the equipment.
- Ability to move throughout the cafΓ© and kitchen.
Education and Work Experience
- High school diploma or GED.
- At least one (1) year of experience receiving and storing goods or handling food service supplies in a high-volume operation.
- Must have demonstrated basic math skills including food service weights and measures and be able to read and understand receiving lists, packaging labels and vendor invoices.
- Three (3) years of experience receiving and storing goods; and/or prior experience with PC data entry are preferred.
Work Environment
The work environment for Food Receiver Manager includes the following large kitchen environment elements and exposures.
- Fast paced kitchen.
- Fast paced office environment.
- High sense of urgency.
- Moderate to high noise level.
- Exposure to soap and cleaning solutions.
- Slippery/uneven surfaces may be encountered.
- Frequently moving from cold freezer to normal kitchen environment.
- Exposure to greasy, wet and icy floors.
Requirements
- Must have and maintain an active Management Level Food Handlerβs Certification (ServSafe) and adhere to local food handler requirement.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Constant handling and fingering of food product. Constant grasping of food and food containers. Occasionally pushing/pulling pallet jacks carts and dollies. Constant lifting and carrying objects up to 40 lbs.
- Items weighing over 40 lbs. must be carried by two (2) people.
- Job requires frequent reaching across surfaces, above shoulders and outward.
- Frequent pushing and pulling of loaded/unloaded carts and pallet jacks.
- Constant good or correctable vision is required to safely perform all duties.
- Frequent standing, walking, bending and twisting are required to perform duties, as well as squatting and kneeling.
- Good balance required to safety perform all assigned tasks.
- Neck flexion and usage will be constant while performing assigned tasks.
- Grasping frozen food and containers; working in walk-in freezers and refrigerators.
- Constant use of step ladders.
- Heavy and repetitive hand and arm motion involved.
- Regularly sit, type, and use the mouse up to 8 hours a day.
Starting hiring pay at: $15.00
Restaurant Crewmembers at Raising Canes will wear many hats (including a Raising Canes hat) while working hard and having fun as a critical part of the Restaurant team. We are hiring immediately for Restaurant Crew to work all shifts: opening shifts, closing shifts and everything in between.Whether you have experience as a customer service associate, retail team member, cashier, restaurant server, kitchen lead, cook, prep cook, drive thru cashier or any other restaurant or service-oriented role - we have a position for you.
We offer competitive pay and benefits for all positions. Even if you dont have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every new Restaurant Crewmember on the team. We will make sure you are prepared to grow your Restaurant career with us.
Within your first year of working in the Restaurant, you can earn up to an extra $1.50 per hour in pay increases through additional training, certifications, and performance evaluations! If you want to be at Restaurant that is a FUN place to work, that values your growth and provides opportunities to impact your community, we want you on our team!
Qualities of awesome Canes Restaurant Crewmembers:
- Team player
- Excellent communicator
- Happy, Courteous and Enthusiastic
- Hard working and attentive
- Responsible and dependable
- Authentic and genuine
- Takes pride in doing a good job
Benefits available for hourly Crew:
- Access to voluntary benefits through an insurance marketplace, including Medical & Pharmacy, Dental, Vision Life Insurance, Short Term Disability, Hospital Indemnity, Legal Insurance, Auto and Renters Insurance, and ID Theft Protection
- OnePass Gym Membership Program
- 401(k) With Safe Harbor Employer Match (age 21 & older)
- Access to financial advisors for budget and retirement planning
- Crewmember Assistance Program
- Education assistance
- Pet Insurance
Perks & Rewards for hourly Crew:
- Paid Time Off*
- Closed for all major holidays**
- Early closure for company events
- Casual Work Attire
- Flexible Scheduling
- Perkspot Employee Discount Program
*Must satisfy hours requirement per year
**Locations may vary
ESSENTIAL FUNCTIONS OF THE POSITION:
The intellectual and physical demands described below are representative of what must be met by Crewmembers to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lift and carry, push or pull heavy objects up to 50 pounds
- Kneel, bend, twist or stoop
- Ascend or descend stairs
- Reach and grasp objects (including above head and below waistline)
- Excellent verbal and written communication
- Ability to show up to scheduled shifts on time
- Cleaning tables, floors and other areas of the Restaurant
- Taking orders from Customers and processing payments efficiently
- Follow proper safety procedures when handling and/or preparing food
- Ability to multitask
ADDITIONAL REQUIREMENTS:
- Must be 16 years of age or older
- Provide all Customers with quick and friendly service
- Work together as a team, assisting other Crewmembers in completion of tasks and assignments to ensure continuity of service
- Work under pressure and at a fast pace
- Align with Raising Canes culture by balancing Working Hard and Having Fun
- Take initiative
- Comply with Company policies
Raising Canes appreciates & values individuality. EOE
Required
Preferred
Job Industries
- Other
About the company
Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.
Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
What you will be doing
As a Refrigeration Technician, you will be responsible for monitoring building equipment for safety purposes and repairs. Troubleshooting refrigeration, HVAC, mechanical, and electrical problems, performing repairs, documenting solutions, and making recommendations for further action.
Main Responsibilities
- Make daily mechanical checks on equipment in the Mechanical Room, Roof, HVAC, EMS systems, refrigerated cases, and walk-ins. etc.
- Maintain all refrigeration, HVAC, EMS systems, electrical, and mechanical systems, and make necessary repairs.
- Performs preventative maintenance tasks, leak checks, inspections, and new equipment installations. Willrecord required information and maintain compliance forms and all other documentation in both paper form at the store and electronic in Corrigo and Refrigerant tracking System, based on the specific task.
- Monitors preventive maintenance and construction project work done by outside contractors and notifies Area Refrigeration Manager of issues or problems with outside contractors.
- Responsible for troubleshooting refrigeration, HVAC, mechanical, and electrical problems, performing repairs, documenting solutions, and recommending further action.
- Maintains a high technical level in troubleshooting and maintenance of mechanical and electrical equipment.
- Manage communications for service calls: Ensure timely responses as required.
- Maintain current license, inspection, permit, and certificate requirements to meet all state and local codes.
- Operates EMS building controls and automation systems: Fine-tune operating parameters, adjust set points and schedules, fully understand and modify building control sequences, and operate the EMS/BMS systems.
- and schedules.
- Fully understand and modify building control sequences and operate the EMS / BMS systems.
- Perform a variety of administrative tasks such as ordering materials and writing purchase orders, and data entry for work reports and refrigerant leak reports
- Perform all duties in a timely, efficient, & professional manner.
- Maintain a neat, clean, and safe work area in the mechanical room, roof, and service vehicle.
We believe the successful candidate has these qualifications and experience
- Must possess an EPA Section 608 Universal Certification.
- Must possess a valid driverβs license.
- Excellent verbal and written communication skills related to technical aspects when communicating with customers at the store and division level.
- Must be willing to work overtime on weekends, holidays, and after-hours when on call
- High School diploma or equivalent.
- Graduate of building-related vocational-technical programs are preferred.
- Able to perform duties with a high degree of accuracy and care to avoid mechanical breakdowns.
- Able to respond to direct and radio requests as soon as possible.
- Wear required Personal Protective Equipment as required, including arc flash and safety glasses.
- Must be computer literate and proficient in web-based work order platforms.
- Ability to read and comprehend manuals, prints, and work orders.
- Knowledge of tools and equipment maintenance.
- Ability to work independently.
Physical Environment
- Most work is performed in both indoor and outdoor work environments.
- Ability to perform manual labor.
- Stooping, bending, twisting, lifting, and reaching are required in the completion of job duties
Pay Transparency:
Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays and retirement benefits (pension and/or 401(k) eligibility). This is an entry level position with advancement opportunity. Applications are accepted on an on-going basis.
Hyatt Regency Cleveland
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of the hotel Executive Committee, the Executive Chef is a highly visible role with exposure to Senior and Corporate leadership. This position reports to the hotel General Manager.
The Executive Chef will be responsible for kitchen operations including menu planning, provisioning, food preparation, and sanitation. This position directs the training of culinary staff and other kitchen workers engaged in preparing and cooking foods to ensure an efficient and profitable food service. The position demands creativity on a daily basis, excellent communication skills, and the ability to maintain the highest of culinary standards. The Executive Chef works well under pressure, is organized, flexible, self-motivated and is willing to work long hours.
Duties include:
- Experience training food prep employees
- Ability to instill safety and sanitation habits in all employees.
- Teach employees the importance of consistency in preparation and presentation
- Thorough knowledge of food handling and preparation techniques
- Ensure that level of quality, portion control, and plate presentation is adhered to consistently
- Coach and counsel employees to reflect Hyatt service standards and procedures
Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 6 years or more of progressive hotel culinary experience (typically with Hyatt)
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- At least 4 years experience in a senior role in a culinary environment
- Proven leadership skills
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume property, effective communicator, effective in providing exceptional customer service and associate relations, and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Maintain communications with Corporate Staff
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Located in a landmark building constructed in 1890, Hyatt Regency Cleveland at The Arcade provides a historic hotel experience with convenient access to downtown Cleveland. Just steps from the vibrant East 4th Street Entertainment District and a 10-minute walk from all major sporting and entertainment venues, the hotel offers 293 rooms and 14,000 square feet of meeting and event space. With Hyatt Regency Clevelandβs central downtown location and distinctive historic look, we attract guests for all occasions, ranging from business travelers to sports fans to wedding parties.
Here are a few reasons why you should join our Hyatt Regency Cleveland Family!
General Perks:
- An entry to the Hyatt Family, a place where we care for people so they can be their best
- 12 free nights at Hyatt hotels globally every year after your 90th day of employment, Colleague, Friends, and Family rate upon hire.
- 50% off at 1890 Restaurant
- 25% off at Marengo Spa
- Affordable Medical, Dental and Vision Coverage after 30 days of employment
- Paid Holidays, Sick Days and Vacation Days
- Connect with thousands of National and Local Partners for Various Discounts
- Located near RTA stops and pick ups
- Discounted Parking Passes
Wellbeing:
βOur purpose is to care for people so they can be their best β and we believe wellbeing is the ultimate realization of our purposeβ
- To support our colleagues mental wellbeing we provide access to βHeadspace Appβ for all employees, free of charge as well as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
- Hotel gym access
- Affordable Medical, Dental and Vision Coverage after 30 days of employment
Development:
- With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant
- Regular Check-In Conversations with Managers to discuss personal career goals
- A wide range of development tools through the Hyatt Learning
- Education assistance of up to $1,000 per year toward personal growth and development
Diversity:
βInclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for allβ
- The Human Rights Campaign has honored Hyatt among the Best Places to Work for LGBTQ+Equality in 2022, for the 18th consecutive year
- Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day β so they can be their best and perform at their best so they can better care for others
- When we say people, we are including everyone from every perspective around the world. There are no exclusions by color, gender, race, religion, sexual orientation, sexual identity, disability or any other demographic
Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun
Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Are WE what YOU are looking for?
If the answer is YES, then please click the link and apply!
Territory for this opportunity: Wichita, KS and Surrounding area and must live within an hour of the territory
Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Syscoβs World Class Sales Team and explore all the benefits and perks.
Why you should join our Sales Team:
- Competitive base salary, bonus, plus promotional incentive opportunities
- Car allowance (mileage reimbursement for candidates in CA) and cell phone provided
- Career pathing opportunities for both entry level, and experienced individuals
- Opportunity to be part of a purpose driven organization that supports communities and associates
- Specialized sales training
- Individual as well as team-based selling
- Opportunity to learn different ethnic segments
- Monthly and annual sales rewards and recognition
- Robust benefits package including an Employee Stock Purchase Plan, & 401(k) with automatic matching
JOB SUMMARY
This is an outside sales position responsible for promoting the company's products and services and for building relationships with new and existing accounts. The main focus is to help Sysco customers succeed while achieving sales and profit goals established by the company. This position may require working some non-traditional hours (evening, weekends, and holidays) to successfully meet customers' needs.
RESPONSIBILITIES
- Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory.
- Seek and qualify prospects following company account stratification goals.
- Research customer business needs and develops a mix of products and service to meet needs.
- Evaluate market trends and recommend products to customers, based on business needs and goals.
- Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.
- Answer customers' questions about products, prices, availability, and product use.
- Provide product information and practical training to customer personnel.
- Drive personal vehicle to customer accounts, conventions, company meetings, etc.
- Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms.
- Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc.).
- Participate in company functions, promotions, customer visits, and customer events.
- Attend and participate in general sales and district meetings.
- Engage in ongoing training sessions.
- Assist with the training of new employees as requested.
- Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data.
- Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports.
- Other duties may be assigned.
QUALIFICATIONS
Required Education/Experience
- Bachelor's degree in Business, Sales, Marketing, Hospitality, Culinary Arts or related discipline OR HSD/GED and 3 years Restaurant Management, B2B or outside sales experience, or equivalent relatable experience including completion of the Sysco Sales Internship.
Preferred Qualifications
- Restaurant Management, Foodservice Outside Sales, Chef Experience preferred
Certificates, Licenses, and Registrations
- Valid driver's license with a "clean" driving record (including no multiple DUIs within the last 2 years)
- Current automobile insurance with the following limits of liability: Bodily injury - $100,000 each person and $300,000 each accident; property damage - $100,000 is required
At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
The FSQA Supervisor for Manufacturing is responsible for all supporting food safety and quality assurance related Good Manufacturing Practices (GMPs) in adherence with regulatory and SQF standards. The position supervises and supports all hourly Team Members (TMs). This will include effectively helping to manage the Quality Assurance TMs whilst ensuring compliance to our manufacturing, food safety and quality standards, which includes approved processes, policies and procedures.
Shift: Sunday-Wednesday 6pm-4:30am
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Provide employee training and instructions to provide advice on how to perform their task (FSQA checks, inspections, documentation, expectations, training)
- Support managing the department engaged in inspection and testing activities to ensure high productivity and high technical integrity.
- Performing GMP audits.
- Develop, motivate, engage, coach, and inspire a team of hourly associates, creating a positive team dynamic that encourages all employees to provide feedback and drive change from within.
- Verify CCP checks are completed within the set frequencies and meet the HACCP plan's critical limits. Any failed, missed, or cancelled check has proper supporting documentation for the non-compliant check.
- Monitor the DigiSense temperature system and escalate any non-conformities for temperature abuse to mitigate food safety risk.
- Verify truck inspections are completed in a timely manner and escalate any non-conformities for temperature abuse.
- Document and submit the daily end of shift report via email.
- Update quality numbers in the computer system; can use a computer and type/data entry using computer programs
- Monitor and update your department's staffing metrics and headcount
- Coach and train hourly FSQA employees to follow company procedures and processes.
- Evaluate team productivity and accomplishments.
- Maintain accurate documentation regarding GMPs, HACCP, Holds, and any other FSQA requirements.
- Provide and oversee inspection activity for products throughout the production cycle.
- Overseeing established calibration and testing program.
- Report food safety and quality problems to personnel with authority to initiate action.
- Use structured problem solving and sound process design skills to improve operations as it relates to the product safety
- Use effective project management and communication techniques to ensure successful change management
- Carry out Supervisory responsibilities in accordance with the organization policies and procedures.
- Any and all other functions as determined by management.
Competencies
- Leadership: train and develop a large group of hourly employees
- Performance Management: for assigned production lines.
- Problem Solving/Analysis
- Results Driven
- Communication Proficiency: speak to employees with tact and diplomacy.
- Time Management: tracking/monitoring production and maintaining productivity.
- Technical Capacity: computer literacy to input information into the computer.
- Learning Orientation: able to take direction and relay information to employees.
- Successful completion of the Food Safety Manager certification course within a year of employment.
Supervisory Responsibility
This position supports managing all hourly employees of the department and is responsible for the performance management and hiring of the employees within that department.
Work Environment
While performing the duties of this job, the employee is in a manufacturing (at times) and assembly environment and is regularly exposed to cool and/or cold temperatures (10o - 40o). The noise level in the work environment and job sites can be loud.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand, walk, stoop, reach and lift for a minimum of 10 to 12 hours with or without reasonable accommodation. The employee is required to use hands to finger, handle, or feel objects and/or tools. The employee is required to talk or hear with or without reasonable accommodation.
Position Type/Expected Hours of Work
This is a full-time position that requires you to be on-site. Days and hours of work vary according to shift and production schedule. The employee is expected to work no less than the designated 40-hour work week. Significant weekend work depends on production schedules.
Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected for support.
Required Education and Experience
- Associate degree or related leadership work experience.
- At least 3 years of work experience in quality assurance should be combined with a demonstrated track record of accomplishments as a FSQA leader, and with satisfying customers in technology-driven, developing companies.
- Ready to eat (RTE) experience a plus
- SQF practitioner and/or experience with SQF a plus
- Food Safety Manager certification a plus
- Bilingual in Spanish is a plus
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change or be supplemented at any time with or without notice.
Illinois Pay Range
$66,900β$75,250 USD
About HelloFresh
We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers' homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!
At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company's commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.
We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.
To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.
HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
- Europe:
- APAC:
- United States:
- Canada:
PURPOSE OF THE POSITION:Β The person holding this supervisory position is considered a part time team member and is responsible and accountable for:Β the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives.Β The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager.Β In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS:Β The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful.Β These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the βDocument Viewerβ on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant.Β The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGMβs plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM.Β This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies:Β Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash:Β In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the βWeekly Deposit Logβ is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the βWeekly Deposit Log,β and assures all appropriate signatures are on the βWeekly Deposit Logβ.
- iii. Sends a copy of the βWeekly Deposit Logβ to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member βbanksβ, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers.Β Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer.Β Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until βdroppedβ from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents.Β This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales:Β The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. Β This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant.Β This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.Β
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products.Β Weight of items varies from 10 to 50 pounds.Β Full load on two-wheeled hand truck may exceed 500 pounds.Β Generally, ensures that more than one person is available to perform this task.Β
- c.βAutopostsβ inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made β Ready β Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor:Β Ensures that βFlow-thruβ targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized.Β This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals.Β Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properlyΒ Β clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceed Β established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is βoptimizedβ:
- i. Organized β¦ a place for everything, and everything in its place
- ii. Lineal Flow β¦ eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that βprep levelsβ are adequate for the forecasted volume of business for the day, including:Β products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer.Β Complaints may be received in person, by phone, or in writing.Β Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service.Β This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.Β
4. Personally serving customers as required to meet the demand of the volume ofΒ business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customers Β frequently to see if there is anything else needed.Β
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products.Β This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.Β
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards.Β This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland β5 Starβ Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff.Β The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc.Β Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions.Β This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the fourΒ step training process of:Β (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work.Β This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.Β
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland.Β This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business.Β This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members.Β This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGMβs safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.Β Β
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant.Β This involves these processes:
1. Review of the Inventory on Hand is performed.Β The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order.Β The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit.Β This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules.Β This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week.Β The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc.Β Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures.Β This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures.Β This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS:Β The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant.Β However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit.Β This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received.Β Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products.Β Weight of items varies.Β Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS:Β The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile.Β Position involves taking large amounts of cash receipts to the bank at different times of the day including at night.Β Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel.Β Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily.Β Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence.Β There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills.Β Position involves communicating with team members, superiors and customers.Β Β
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time.Β The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety.Β Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members.Β Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company.Β Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision.Β As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service.Β Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds.Β Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience.Β Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel".Β This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife".Β This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve.Β It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper".Β This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock".Β A generic term used to describe a variety of containers used to hold food items served on a salad bar.Β Knives, spoons, spatulas and other common utensils.
"Make Table".Β An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders.Β Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table".Β A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven".Β A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher".Β A mechanical device consisting of:Β (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer".Β A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink".Β A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper".Β This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups".Β These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales".Β This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators".Β These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator".Β This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions.Β It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board".Β This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In".Β A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block".Β A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table".Β A table about 34 to 36 inches high, with a stainless steel top.Β The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
βKitchen and Dining Utensils".Β Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers".Β and other items to serve food and beverages to customers.
"Spoon".Β A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan".Β A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in".Β A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items.Β Compartment may be sufficiently cold to freeze items.
"Freezer".Β A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine".Β A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine).Β A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer".Β Electronic device used in tracking orders, inventory, payroll information.Β Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS"Β Field Management System.Β Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note:Β Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED:Β This work is performed on the employer's premises.Β Location of premises may vary throughout the employer's Company.Β This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
PURPOSE OF THE POSITION:Β The person holding this supervisory position is considered a full time team member and is responsible and accountable for:Β the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives.Β The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager.Β In restaurants with an Assistant Manager, the Shift Manager is the next highest position.
ESSENTIAL FUNCTIONS:Β The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful.Β These accountabilities are organized according to our six Key Result Areas.
When the word "policies" or the phrase "policies and procedures" or similar language is used in any of the Company's documents, the term refers to all policy and procedure bulletins, manuals, training materials, memoranda, newsletters, communications on the βDocument Viewerβ on the computer, and all other documents and oral discussions with team members' supervisors, which relate to the restaurant.Β The management team shall be responsible for ensuring that all team members, including the manager himself/herself, comply with all Company policies and procedures and all Pizza Hut standards at all times and take immediate steps to correct actions not in accordance with such policies, procedures and standards.
I. PROFITABILITY
A.Planning
1.Executes the RGMβs plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
2.Achieves planned/budgeted profits, as communicated by the RGM.Β This involves:
- a.Using established control systems and procedures to measure actual results and to identify deviations from planned results.
- b.Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.
B.Policies:Β Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.
C.Manages and Controls Cash:Β In conjunction with the RGM and other managers, ensures that that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.
1. Performs Banking Transactions
- a. Assures that two deposits daily are prepared and deposited in the bank (more than two may be required in higher volume units.)
- i. The intent of the first deposit is to remove from the unit an amount approximately equal to the total of cash plus checks, minus the amount of the change fund.
- ii. The first deposit is to be made after 4:00 p.m., when the opening manager is ready to leave for the day.
- iii. The final deposit will be all remaining cash plus checks, minus the change fund.
- iv. The managers may take such deposits to the bank, using his/her personal vehicle, and depending on the time of day, make the deposit in the bank lobby or in the night depository.
- v. Assure the βWeekly Deposit Logβ is completed for each deposit made.
- b. If requested by the RGM, the other managers shall perform the following tasks. These are the responsibility of the RGM, but may be delegated to other managers.
- i. Picks up validated deposit slips at the bank.
- ii. Verifies bank validated deposit amounts to sales and cash reports as well as the βWeekly Deposit Log,β and assures all appropriate signatures are on the βWeekly Deposit Logβ.
- iii. Sends a copy of the βWeekly Deposit Logβ to the Home Office with all other weekly paperwork.
D.Controls cash drawers and team member βbanksβ, following all established manual and computer procedures.
1. Establishes the correct number of cash drawers.Β Number of cash drawers in use at one time may vary from one to four depending on size of the restaurant, sales volume, method of delivering services to customer.Β Amount of cash in each drawer is recorded and kept in the drawer for the duration of the shift, or until βdroppedβ from the cash drawer to the safe.
2. Establishes cash banks for delivery drivers.
3. As needed, will operate cash drawer following established procedures for cash drawer operation.
4. As necessary, money is removed from cash drawers from time to time and secured in the safe.
5. Throughout the shift, cash drawer transactions, such as paid outs, miscellaneous receipts (paid ins), discounts and promotions are properly accounted for, including all documentation; transactions are properly entered into the computer; and, all documentation is organized and secured for transmitting to the Home Office.
6. Assures cash drawers are counted and balanced at the end of each shift or when there is a change in cashiers.
7. Records tips for servers and drivers on credit card/gift card transactions and correctly settles all credit card/gift card transactions.
8. Inform the RGM anytime cash short exceeds $5 for a day.
9. Reviews reports and otherwise takes actions to ensure that team members properly report actual sales and actual tips, and ensures that team members do not falsify credit card receipts or other Company documents.Β This requires due diligence on the part of the managers.
E.Assists the RGM in Managing and Controlling Cost of Sales:Β The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet.Β This includes these processes:
1.Utilizes manuals and/or automated procedures approved by the Company, orders all approved products used in the restaurant.
2.Properly accepts deliveries and properly stores inventory items used in the restaurant.Β This involves these processes:
- a.Checks in products as received off of delivery vehicles to verity product quality and verifies that amounts charged for on delivery receipt/packing slips are for amount of goods received.Β
- b.Uses a two-wheeled hand truck to unload and products, assists and oversees other team members in proper storage of products.Β Weight of items varies from 10 to 50 pounds.Β Full load on two-wheeled hand truck may exceed 500 pounds.Β Generally, ensures that more than one person is available to perform this task.Β
- c.βAutopostsβ inventory received, or enters on inventory record the amount and cost of each product item received, as noted on delivery receipt/packing slip.
3.Accurately accounts for all product coming into the restaurant, used to prepare products, or transferred out of the restaurant.
4.Assures the proper execution of all recipes and specifications for preparing ingredients and assembling products.
5.Manages waste which involves maintaining a FIFO (First In, First Out) system and marking all products with a Made β Ready β Discard label.
6.Assures the correct order entry procedures are followed by all order takers.
7.Assures compliance with team member consumption policies.
8.Performs a Daily Product Usage Analysis on critical inventory items to assure usage meets guidelines.
9.Communicates goals to team members and follows up with team members to ensure goals are being met.
10.The following tools are used to aid in controlling Cost of Sales:
- FMS Product Cost Analysis Report
- FMS Daily Ideal Usage Report
- FMS Weekly Worksheet Report
- Bonus Calculation Sheet
- Profit and Loss Statement
- The General Ledger
- Prep Variance Report
- Daily Prep Variance Report
F.Assists the RGM in Managing and Controlling Cost of Labor:Β Ensures that βFlow-thruβ targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized.Β This includes these processes:.
1.Ensuring the accuracy and completeness of team member timekeeping records, including tips and team member meals.Β Updates team member records as needed.
2. Minimizing edits to clock-in/clock-out transactions by assuring team members properlyΒ Β clock in at the beginning of their shift and clock out at the end of their shift.
3. Assuring team members do not clock in earlier than five (5) minutes prior to their scheduled shift.
4. Assuring the man-hours used for opening and closing the restaurant do not exceedΒ established targets.
5.Analyzing actual labor hours used versus earned allowable labor hours and calculating the variance; and, using this information to appropriately manage labor each shift.
6.Communicating and cooperating with the Home Office Payroll Department to assure accuracy in payroll, including information about new hires, raises, promotions, and terminations.
7.Making appropriate recommendations to the RGM regarding wages within Company guidelines.
8.Eliminating overtime hours for team members who are paid on an hourly basis.
9.Eliminating supplemental tip credit pay.
10.Improving team member productivity using the measurements and tools available through the Company, as well as the following:
- Assuring the Back of the House (BOH) is βoptimizedβ:
- i. Organized β¦ a place for everything, and everything in its place
- ii. Lineal Flow β¦ eliminate or minimize back tracking
- iii. Have all items located closest to the next step in the product assembly process
- iv. Minimize the number of steps taken and the reach needed for all items
- Assuring that team members are thoroughly trained.
- Ensuring that βprep levelsβ are adequate for the forecasted volume of business for the day, including:Β products thawing/tempering; raw product prep; preassembled pizza and other products; and so on.
- Ensuring that food preparation areas, make table, cut table, and service areas are stocked appropriately before each shift and maintained during peak volume periods.
- Ensuring products are prepared quickly in accordance with time standards.
- Ensuring that tables vacated by customers are cleared, cleaned, sanitized and reset quickly.
11. Reduces turnover by managing all aspects of the restaurant professionally and in accordance with Company standards.
12. If the RGM has delegated scheduling to the Shift Manager, the Shift Manager uses established procedures to produce a sales forecast to be used in the scheduling process.
G.Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.
II. CUSTOMER SATISFACTION
A.Maintains positive customer relations, which includes:
1. Assuring personal behaviors and team member behaviors toward all customers are courteous, attentive, respectful, and enthusiastic.
2. Assuring a comfortable environment for customers.
3. Executing "Floor Management" by directing activities and greeting and interacting with customers on each shift worked.
4. Immediately resolving customer complaints by apologizing first and then assuring the satisfaction of the customer.Β Complaints may be received in person, by phone, or in writing.Β Consult with the RGM if the customer is not satisfied with your suggested resolution.
- a. B.L.A.S.T. is the acronym we use for our complaint resolution process:
- Believe the customer
- Listen to the customer
- Apologize to the customer
- Satisfy the customer
- Thank the customer
5. Immediately contacting the RGM (or DM if the RGM is not available immediately) regarding any incidents in which customers are injured or in which customers claim some harm done to them.
B. Ensures customers receive prompt, quality service.Β This includes:
1. If the RGM has delegated scheduling to the Shift Manager, scheduling the correct number of team members for forecast sales volume; and deploying those Team members in the correct job roles.
2. Following established service guidelines and procedures to assure all Hospitality Standards are achieved.
3. Directing team member activities to assure speed of service standards are met or exceeded, including product preparation times and delivery times.Β
4. Personally serving customers as required to meet the demand of the volume ofΒ business.
5. Ensuring customers are greeted properly and seated as quickly as appropriate.
6. Recognizing and dealing effectively with the special needs of customers.
7. Ensuring that customer orders are taken promptly, prepared accurately, and served quickly.
8. Ensuring customer follow-up, which means servers check back with customersΒ frequently to see if there is anything else needed.Β
9. Ensuring immediate attention is given to customers ready to pay, either by prompting servers to complete the table cashout procedure or by performing the transaction of cashing out customer as needed.
10. Ensuring the phone is answered promptly and courteously, following the Telephone Service Essentials.
11. Responding to customers at pickup counter and drive-thru window; finding order; collecting money for the order; verifying order to customer; and, thanking customers.
12. Dispatching orders for delivery customers as required to meet the demands of the volume of business, grouping orders by geographical destination and instructing drivers as they arrive and depart which orders to take with them and where to go.
13. Delivering pizzas as necessary to meet the demands of the business.
14. Ensuring customers are thanked for their business.
C.Ensures quality ingredients are used to prepare all products.Β This includes:
1. Maintaining Food Safe Temperatures for all ingredients and products.
2. Ensuring food preparation utensils and food contact surfaces are property cleaned and sanitized.
3. Ensuring that procedures for receiving, handling and storing ingredients are followed.
4. Recognizing and correcting any raw ingredients or product problems.
5. Maintaining inventory levels which assure product freshness and no outages.
6. Eliminating the potential for cross contamination.
7. Ensuring that proper procedures are followed to prepare ingredients (dough, sauces, meats, cheeses, and vegetables).
8. Ensuring salad bar is maintained according to standards of operation (restaurant only).
9. Personally preparing ingredients as necessary.
D. Ensures quality products, which includes:
1. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
2. If deemed appropriate by the RGM, performing a product cookability test to verify proper oven and belt speed.
3. Following proper procedures to process customer orders.
4. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
5. Taking every appropriate action, in consultation with the RGM, including driving to another restaurant to pick up product, to resolve outage or potential outage situations.Β
6. Maintaining inventory levels which assure product freshness and no outages.
7. Planning dough, ingredient and product preparation to meet sales volumes and personally preparing these items, as necessary, to meet the demand of the business.
8. Assuring all products are prepared according to exact specifications, recipes and procedures.
9. Personally preparing and cooking menu items as required to meet the demands of the volume of business.
E.Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:
1. Restrooms.
2. Table tops; booth backs and seats; and chair seats.
3. Silverware, plateware, and glassware.
4. Dining room floors.
5. Salad bar.
F.Implements new or approved changes in policies, procedures and/or operation standards.Β This involves:
1. Attending training sessions.
2. Reading "Rollout Guides" or other resources.
3. Assisting the RGM with training restaurant team members of new procedures or changes.
4. Participating in crew training and other actions in the restaurant to assure full and correct implementation.
5. If requested by the RGM, assisting with updating all manuals, resources and job aids as required.
III.PEOPLE
A.Maintains positive team member relations and a positive and productive workplace, which involves:
1. Building relationships with team members based on mutual trust and respect.
2. Communicating and following the Daland β5 Starβ Vision and Core Beliefs.
3. Promoting teamwork.
4. Being familiar with benefits available to team members, and referring appropriate questions to the RGM regarding these benefits.
5. Informing the RGM of all team member grievances.
6. Performing correct and consistent administration of team member disciplinary procedures, and discussing all recommended discipline with the RGM.
7. Assuring compliance with various governmental regulations, such as ensuring that all team members are clocked in while working, complying with overtime laws, child labor laws, alcoholic beverage laws, anti-discrimination and anti-harassment laws, FLSA, EEO, etc.
8. Performing consistent administration of and compliance with Company policies and procedures.
9. Communicating effectively with the crew and management team.
10. Assuring team member understanding of the Daland Corporation organization structure and career opportunities within the Company.
B. Assists the RGM with managing the size and quality of staff.Β The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:
1. Planning, recruiting, and hiring to assure a full staff at all times and to assure adequate time for processing MVR's (motor vehicle reports), background checks, etc.Β Only the RGM is authorized to hire new team members; and Shift Managers are only permitted to interview applicants if authorized by the RGM.
2. Continuously recruiting and taking applications from job candidates.
3. If requested by the RGM, utilizing staffing tools, such as the Pizza Hut Hiring Zone and the team member Assessment; interviewing job candidates; and, checking their references.
4. If requested by the RGM, making recommendations to the RGM regarding the best qualified candidates.
5. Complying with Company employment practices and governmental regulations, including EEO, ADA Title I, etc.
C.Assisting the RGM in training newly hired team members and team members preparing for promotions.Β This involves:
1. Following Company training policies and meeting Pizza Hut Training Standards.
2. Utilizing on-line training, trainer's guides, checklists, job aids, tests and other training resources to assure a thorough job of training.
3. Using the fourΒ step training process of:Β (1) Preparation (2) Show & Tell; (3) Guided Practice; and (4) Follow-up to assure the trainee can perform all tasks up to required standards prior to being allowed to perform the tasks "solo."
D. Manages team member performance and supervises work.Β This includes:
1.Utilizing Coaching for Results, which includes:
- a.Activating team member behavior.
- (1)Providing guidance, direction, and reassurance to all team members.
- (2)Communicating non-negotiable standards of performance to team members.
- (3)Conducting team member meetings, group training sessions and Jump Start meetings.
- (4)Assigning Team members tasks from the Opening, Closing and Maintenance checklist.Β
- (5)Communicating job assignments for each shift to team members and assuring each team member works their assignment.
- (6)Giving instructions to team members that are clear and assure understanding.
- (7)Assigning team members to breaks.
- (8)Sending team members home early if not needed due to business conditions.
- (9)Calling team members in early, or calling extra team members to work to cover unanticipated surges in business volume.
- (10)Assuring all opening, shift, and closing job duties are completed and performed correctly.
- b.Evaluating team member behavior.
- (1)Observing team member performance each shift.
- (2)Working along side team members and assisting in the performance of their tasks, as needed.=
- (3)Monitoring team member meals and signing team member meal guest checks.
- (4)Ensuring adherence to alcoholic beverage laws of the local community
- (5)Conducting regular, written performance appraisals on all subordinates, using the procedure and forms provided by the Company and within the time specified in compensation plans.
- c.Responding to team member behavior with consequences.
- (1)Taking action (corrective or positive reinforcement) to assure team member performance meets or exceeds standards.
- (2)Providing ongoing counseling that gives praise and recognition to team members for jobs well done; identifies areas of performance needing improvement and methods for improving; and, if required, gives reprimands that are job focused.
2.Handling non-routine occurrences/emergencies and informing the RGM of such occurrences/emergencies.
E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland.Β This includes:
1. Using Company training programs and resources to prepare candidates for promotions and to assure that the management team is 100% certified in management processes, systems, policies, and procedures.
2. Making recommendations to the RGM regarding which team members are eligible for promotion to Shift Manager/Leader.
F. Assists RGM with personnel administration functions, which includes:
1. Assuring team members complete all required personnel documents such as W-4's, I-9's, Team member Acknowledgment, Arbitration Agreement, Delivery Driver Statement, New Driver Checklist, etc.; and, that these required documents are transmitted to the Home Office.
2. Documenting required payroll data for team members, including accurate recording of hours;
3. Managing worker's compensation claims, etc. in accordance with Company policies and procedures.
4. Maintaining personnel files on all team members, which includes filing all personnel documents; recording training dates, vacation dates, evaluation dates, pay increases, and absences; etc.
IV. MARKETING
A.Implements marketing programs to increase business.Β This includes:
1. Engaging in positive community/public relations for Pizza Hut.
2. Providing input for promotional ideas.
3. Displaying and maintaining Point of Purchase (P.O.P.) and other elements of national, co-op or local marketing programs;
4. Properly executing authorized marketing programs, including new product tests.
5. Taking initiative to recommend new opportunities for increasing business.
V. FACILITIES
A.Maintains a quality environment for our customers and team members.Β This includes:
1. Conducting routine Preventive Maintenance on the facility and equipment.
2. Taking corrective actions pursuant to the RGMβs safety inspections.
3. Advising the RGM regarding non-routine problems and following up to assure such problems are corrected.
4. Maintaining cleanliness and sanitation in all areas of the restaurant.
5. Organizing all work space to ensure ease of operation.
6. Providing a quality work environment that is safe and complies with all OSHA regulations.
7. Cleaning and organizing refrigeration units.Β Β
8. Ensuring floors are clean and free from obstruction.
9. Keeping HVAC vents and filters clean.
10. Ensuring trash is disposed of promptly and according to security procedures.
11. Ensuring parking lot and grounds are free of trash and debris and taking action to correct deficiencies.
12. Ensuring all equipment is used according to proper operational procedures.
13. Keeping restrooms cleaned and stocked.
14. Keeping food prep areas cleaned and sanitized according to approved procedures.
15. Ensuring the daily cleaning and maintenance of all equipment.
16. Correcting any unsafe conditions.
17. Following up to ensure all Scheduled Maintenance and Daily CM&A items are completed.
VI. ADMINISTRATION
A.Effectively manages time, allocating an appropriate amount to each Key Result Area.
B.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
C.If requested by the RGM, orders inventory items used in the restaurant.Β This involves these processes:
1. Review of the Inventory on Hand is performed.Β The Inventory on Hand is compared to the Weekly Ideal Usage, which is obtained from the Product Cost Analysis report, and a determination is made as to the amount of each particular item to order.Β The order is then recorded on an order sheet, or is entered into the computer for electronic transfer of order information.
2. Amount ordered of each item may be adjusted upward or downward based on projections of upcoming sales trends, coupon impact, weather changes or other extra-restaurant environmental changes.
3. Calls in orders for supplies on the phone, or electronically submits order via computer.
D.If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit.Β This involves these processes:
1. Physically reviewing and counting the inventory on hand (which involves climbing shelves, bending, kneeling, etc.).
2. Rearranging inventory to assure proper rotation (first in, first out) and to make it easier to count and control.
3. Recording amounts of inventory on hand on the inventory form.
E.If requested by the RGM, prepares the weekly labor schedules.Β This involves these processes:
1. Updating Guest Check Comments file in the restaurant computer to assist in forecasting labor hours.
2. Reviewing Guest Check Comments file and upcoming promotions that may affect sales during the upcoming week.
3. Forecasting anticipated sales volume by shift, by day and by week.Β The forecast is based on knowledge of any outside events that may influence sales such as coupons, promotions, etc.Β Particular consideration must be given to how sales are generated--that is, dine-in business contrasted to carry-out business or delivery business.
4. Updating sales forecasts in the FMS (computer system) based on outside events that may influence sales.
5. Reviewing requests for days off that have been turned in by team members and when possible allowing for requested days off.
6. Using experience, past schedules, Black Book information, Guest Check Comments, knowledge of team members' abilities, labor goals, and FMS (computer system) recommended labor schedule to assist in scheduling the proper number of team members each shift to meet sales volume and labor hour guidelines.
7. Obtaining the RGM's approval of the schedule, then posting the final schedule in accordance with Daland Corporation's policies and procedures.
F.Performs daily accounting procedures.Β This includes these processes:
1. At close of business day requests a sales report from the FMS computer to determine total sales entered into the cash drawers throughout the system.
2. Any cash paidouts or miscellaneous deposits from the day are verified with what is in the system.
3. Cash on hand is counted and reconciled against total sales.
4. Total deposit is calculated, and a deposit is prepared.
5. Dough waste and PPP waste is documented and calculated on the form provided and filed for use in forecasting future prep levels.
6. All gift checks are counted and verified against prior counts less current gift check sales on the Gift Check Tracking form.
G.If requested by the RGM, performs weekly accounting procedures.Β This includes these processes:
1. Completing, as required, the Weekly Sales Analysis and analyzing it.
2. Completing the Weekly Inventory.
3. Completing the payroll functions.
4. Analyzing the Daily Business Summary Report to determine performance in key measurement areas.
5. Preparing the weekly packet for the home office, using the checklist provided to assure all required items are included.
6. Calling any needed FRS numbers or statistics to the District Manager.
H.Meets all deadlines and assures that subordinates meet their deadlines.
I.Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.
J.Maintains and updates required files, manuals, and reports.
NON-ESSENTIAL FUNCTIONS:Β The "non-essential" functions are routinely performed by the person holding the Shift Manager's position and they are essential to the effective operation of the restaurant.Β However, these functions are considered "non-essential" to the position. The Manager on Duty is then accountable for assuring the delegated functions are correctly performed.
A.Receives and stores inventory items used in the unit.Β This involves these processes:
1. Checking in products as received off delivery vehicles to verify product quality and that amount charged for on the delivery receipt/packing slip is correct when compared to amount received.Β Signing the delivery receipt/packing slips for amount of goods received.
2. Using a two-wheeled hand truck, assists and oversees other employees in proper storage of products.Β Weight of items varies.Β Generally, more than one person is available to perform this task.
3. Entering on inventory screen of the computer the amount and cost of each product item received as noted on the delivery receipt/packing slip.
MINIMUM QUALIFICATIONS/REQUIREMENTS:Β The following are the qualifications and minimum requirements necessary for a person to perform this job.
A.Ability to work a minimum of three (3) days and at least 30 hours per week, but must be available to work more than 30 hours per week if necessary due to business necessity. In addition to having the flexibility to work a variety of shifts, including late nights and weekends.
B.Valid driver's license, insurance and automobile.Β Position involves taking large amounts of cash receipts to the bank at different times of the day including at night.Β Banks are generally at a distance requiring a person to drive to the bank. Position may also need automobile to pick up product, make pizza deliveries, etc.
C.Able and willing to travel.Β Position requires occasional travel for training, new store openings and meetings, which may be held at a distance from home not feasible to drive daily.Β Overnight stays at an out-of-town location may be required during the training sessions, new store opening, and meetings for up to one week at a time.
D.Telephone (cellular or land line) at residence.Β There are circumstances that may arise at the restaurant of which the manager must be informed while off duty.
E.Sufficient physical agility to perform the functions of the position. This includes these processes:
1. Sufficient physical strength to lift most items used in the operation of the restaurant.
2. Sufficient communication skills.Β Position involves communicating with team members, superiors and customers.Β Β
3. Ability to move at a fairly quick pace and to remain stationary for periods of six to eight hours at a time.Β The position requires person to perform all of the above at different times and intervals as needed by the realities of the environment and the position.
F.Ability to maintain a state of self-composure under conditions of stress and anxiety.Β Position routinely involves stress resulting from work overload, role ambiguity, conflicting demands from various customers, and team members.Β Person in this position must be able to function effectively under these conditions.
G.Previous experience with this Company as a Shift Manager/Leader; or previous restaurant management experience with another Company.
H.Sufficient mental and cognitive ability to perform the calculations and fill in the sales and product tracking forms used by the Company.Β Estimate is that ability to read, write and perform arithmetic procedures at the 12th grade level will be sufficient.
I.Ability to perform all of the duties of the hourly team members and supervisors under this person's supervision.Β As time and circumstances dictate the person in this position may have to assist or take over the duties of an hourly team member in order to expedite good customer service.Β Also necessary in order to train new team members in this function.
J.Ability to communicate effectively with a large variety of persons with diverse backgrounds.Β Position is one where incumbent provides direction and supervision to a variety of subordinates with diverse levels of education, differences in ages, and experience.Β Must be able to express ideas and concepts to these persons to assure teamwork through organization and leadership.
EQUIPMENT USED:
Standard restaurant office equipment such as calculator, telephone, and computer.
"Pizza Wheel".Β This is a device with a handle and a round stainless steel blade that is used to cut certain types of pizza dough crusts.
"Rocker Knife".Β This is a device about two feet long with a stainless steel handle that extends across the top of a stainless steel blade fashioned in a curve.Β It is used to cut certain types of pizzas by placing on the pizza and rocking the blade across the pizza surface.
"Vegetable Chopper".Β This is a hand operated mechanical device used to slice whole raw vegetables into smaller pieces for use on the make table.
"Crock".Β A generic term used to describe a variety of containers used to hold food items served on a salad bar.Β Knives, spoons, spatulas and other common utensils.
"Make Table".Β An open topped, refrigerated, compartmented table for the storage of food items used in the preparation of products for customer orders.Β Has doors which allow access to interior refrigerated section below the table top where additional food items are stored as back-up for the items stored on top of the table.
"Cut Table".Β A stainless steel table where cooked pizzas are cut into slices and where other products are assembled prior to serving them to the customer.
"Oven".Β A power driven device operating at high temperatures used to bake food products.
"Automatic Dishwasher".Β A mechanical device consisting of:Β (1) a dirty dish/rinse table, used to rinse and prepare dishes for washing; (2) dishwasher compartment, where dishes are washed with hot water, soap, sanitizing chemical and pressurized water; and, (3) clean dish/drain table, where clean dishes drain, dry and are sorted for storage.
"Dough Proofer".Β A metal cabinet heated to approximately 95 degrees Fahrenheit, in which panned dough is placed to obtain the correct rise in the dough.
"Three Compartment Sink".Β A stainless steel sink, separated into three compartments used to wash, rinse and sanitize all kitchen tools, and smallwares not washed in the automatic dishwasher.
"Pan Gripper".Β This is a mechanical device used to grip certain types of pizza pans for purposes of lifting or carrying when they have been heated to a high temperature.
"Portion Cups".Β These are pre-measured cups used by Pizza Hut restaurants for portioning cheese and toppings for pizzas.
"Scales".Β This is a small table model scale used to weigh and portion ingredients used in the recipes of various products.
"Pan Separators".Β These are plastic items, of varying shape, diameter and circumference, used to separate pans filled with dough to protect the dough inside the pan from contamination and to allow pans to be stacked for storage.
"Dough Perforator".Β This is a mechanical device consisting of a handle attached to a small wheeled drum that is dotted with metal protrusions.Β It is used to perforate certain types of dough prior to topping to prevent formation of bubbles during baking.
"Cutting Board".Β This is a hard surface board, rectangular or square in shape, on which pizzas and other food products are cut.
"Reach In".Β A refrigerated piece of equipment with doors which open to allow dough or pizza ingredients to be stored inside for easy access.
"Scraper Block".Β A device with a stainless steel blade and a wooden handle in a rectangular shape used to cut dough for portioning, and scraping the make table/cut table surfaces off for cleaning.
"Prep Table".Β A table about 34 to 36 inches high, with a stainless steel top.Β The table is used as a work surface for the preparation of many ingredient items used in the Pizza Hut.
βKitchen and Dining Utensils".Β Such as knives, spoons, spatulas, etc.
"Plates, Bowls, Mugs, Tumblers".Β and other items to serve food and beverages to customers.
"Spoon".Β A stainless steel device with a long handle and a curved end used for applying sauce to prepared dough.
"Pan".Β A round metal device with a raised edge for holding dough prior to topping and baking.
"Walk-in".Β A refrigerated compartment of sufficient size to allow the individual to actually walk into the refrigerated compartment to obtain or store perishable items.Β Compartment may be sufficiently cold to freeze items.
"Freezer".Β A refrigerated box maintained at sufficient cold temperatures so as to freeze items stored inside.
"Ice Machine".Β A device that automatically receives water, freezes it, and stores it as ice in an attached storage bin.
"Soda Dispenser" (pop machine).Β A device that mixes syrup and carbonated water and dispenses carbonated soft beverage (soda, pop).
"Point of Sale Computer".Β Electronic device used in tracking orders, inventory, payroll information.Β Contains cash drawer used to make change for customer transactions, track paidouts, delivery orders, dispatching.
"FMS"Β Field Management System.Β Software used on the point of sale computer that provides management information necessary in managing the day to day operations of the restaurant.
Miscellaneous equipment such as a telephone, carry-out boxes and bags, hand towels, etc.
Serving tray, ticket book, bus tub, flatware and other small items.
Note:Β Many restaurants have additional equipment such as beer boxes, spaghetti magic machine, etc.
PLACES WHERE WORK IS PERFORMED:Β This work is performed on the employer's premises.Β Location of premises may vary throughout the employer's Company.Β This job description was developed by observing the work in process and from information provided by the management of Daland Corporation.
Hourly Pay: $16 - $23 an Hour based on tenure and experience.
Benefits Include:
- Health insurance, Dental and Vision (50% contribution by Optimal Balance Pharmacy)
- 18 PTO a year
- 6 Paid holidays a year
- Zero Cost Medication Program
- Year end bonus (tenure and contribution based)
Certified Pharmacy Technician I β Job Overview
Optimal Balance Pharmacy (OBP) is one of the fastest-growing sterile compounding pharmacies in the nation, and weβre looking for a meticulous, efficient, and detail-driven Certified Pharmacy Technician I to join our team.
Youβll play a pivotal role in accurately entering and verifying prescription information in our pharmacy management systems, Pioneer and LifeFile, helping ensure patients receive life-changing medications safely and efficiently.
Key Responsibilities
- Deliver exceptional customer satisfaction by quickly and accurately inputting prescription orders.
- Navigate through multiple software applications to review patient profiles and enter prescription details.
- Maintain and update patient records with the highest level of accuracy.
- Ensure all patient and medication information is correct and up-to-date.
- Route prescription clarifications to the appropriate department.
- Adhere strictly to HIPAA standards and confidentiality regulations.
- Meet or exceed productivity benchmarks for data entry speed and accuracy.
- Support the team with additional tasks as needed.
Qualifications & Skills
- Proven ability to perform all duties satisfactorily.
- Solid understanding of compounding prescription orders.
- Proficient with Microsoft Office (Word, Excel, PowerPoint).
- Strong basic math skills, including fractions, percentages, and ratios.
- Fluent in written and spoken English.
- Highly motivated with the ability to work independently.
- Exceptional attention to detail.
- Strong interpersonal and communication skills; positive team player.
- Ability to thrive in a dynamic, fast-paced environment.
- High school diploma or GED required.
- Minimum 1 year of experience in a pharmacy data entry role.
- Active Texas Board of Pharmacy Technician License (in good standing, not probationary).
Benefits & OBP Culture
What Makes OBP Different (and Why People Love Working Here)
Celebrations That Matter
- Every team member receives a birthday celebration, complete with cake, music, and the entire OBP family cheering you on.
- Work anniversaries and big wins are recognized and celebrated.
A True Family Culture
- OBP is built on love, loyalty, respect, and teamwork β not corporate red tape.
- Leadership is hands-on and genuinely invested in your personal and professional growth.
- Youβre treated like a person, not a badge number β we care about you and your life outside of work.
Growth & Advancement
- We actively promote from within.
- Opportunities to cross-train in pharmacy operations, shipping, customer experience, telehealth, and leadership.
- Learn highly valuable skills in a fast-growing healthcare organization.
Fast-Growing, Stable Company
- OBP has grown into a national-scale sterile compounding pharmacy with unmatched service and quality.
- Expansion into a new 15,000 sq ft facility means more opportunities for advancement.
Food, Events & Team Bonding
- Frequent catered lunches, team gatherings, and celebrations.
- Busy days? High-volume wins? The OBP family eats together.
Recognition & Appreciation
- Hard work and consistency are acknowledged, celebrated, and rewarded.
- Youβll always know that your contribution matters.
Positive, Safe Work Environment
- Drama-free, respectful culture where teamwork is the standard.
- Leaders and coworkers who support you β not tear you down.
Standard Employee Benefits
- Zero-Cost Medications: Receive your compounded medications at no cost.
- Health Coverage 50% covered by OBP: Multiple medical, dental, and vision plan options.
- Paid Time Off: 18 PTO for personal needs and volunteer activities.
- Holidays: Six fixed holidays paid per year.
- Year end Bonus: Rewards and acknowledgment beyond your paycheck.
Company Description
If you are passionate about pharmaceutical compounding, committed to delivering exceptional patient care, and eager to grow within a thriving, fast-paced environment, we encourage you to apply for the Certified Pharmacy Technician I position at Optimal Balance Pharmacy.
Join a team where culture, excellence, and people come first β and where your work truly makes a difference.
Summary of Position
βQuality and safety above everythingβ. That is the unassailable theme that guides everything that we do, every day. We have an unwavering commitment to quality and the production of safe and effective products. Our science and risk-based compliant quality culture is flexible, innovative, and healthcare oriented. Whether you are involved in development, maintenance, compliance or analysis through research programs, your contribution will directly impact our success.
Pherros Biosciences has built a completely new, inspiring, environmentally conscious, and highly automated facility in Deerfield Beach, Florida. This brand-new facility will utilize state of the art technology to engage in parenteral (injectable) pharmaceutical production and packaging operations. This is an exciting and once-in-a-lifetime opportunity to help initiate and operate a new site.
There are numerous positions available for entry, mid-level and supervisory roles in manufacturing operations. The Manufacturing Science Associate will engage in various aspects of pharmaceutical production, including formulation, aseptic filling, visual inspection and secondary packaging, as well as equipment and process implementation activities required to bring the facility into service. Manufacturing Science personnel will be responsible for ensuring continuous supply of our medicines by expertly running the processes, troubleshooting, collaborating cross-functionally, and adhering to our safety first / quality always mindset. Senior and lead Manufacturing Science personnel will coordinate daily activities to meet capacity plans while developing their own as well as the teamβs capabilities.
A Manufacturing Science Supervisor is expected to have experience in performing the responsibilities of a Manufacturing Science Associate but also provide daily supervision of areas within manufacturing, maintain responsibility over production timelines and achieve department goals. This includes process planning activities, setting schedules, coordinating interactions and services from other internal and external groups, and assigning daily work tasks. Additional responsibilities will be hiring, development, coaching/leading, and training of manufacturing operators in the assigned area.
Your Diligence Means Our Success
You will be a member of Pherrosβ dedicated and highly effective manufacturing operations team. You will evaluate, review and engage in the manufacturing and production of life-changing pharmaceuticals. It is your problem-solving skills that will make us ready to achieve new milestones and help patients across the globe.
How You Will Achieve It
As a Manufacturing Science Associate, you will be part of a team that will execute batch release processes in the course of internally manufactured products. You will ensure drug product manufacturing is carried out in a compliant manner in accordance with current Quality Standards and current Good Manufacturing Practices (cGMPs). Additional specific responsibilities include:
- Engagement in operations on the manufacturing floor ensuring high level of safety, quality, and productivity to maintain production and a reliable supply of products to patients.
- Responsibility for maintaining a safe work environment, exemplifying safe working practices, and being accountable for supporting manufacturing and safety goals.
- Setting a good example through demonstrated knowledge of procedures, compliance with quality systems, and teaching of proper techniques.
- Being a technical leader:β―Key resource for troubleshooting and functions as the primary point of contact for issue escalation on the shop floor.
- Engaging in manufacturing investigations and implementing corrective and preventative action (βCAPAβ) plans.
- Operating the equipment and performing activities as required to meet production schedule.
- Completing and assisting in checking execution documentation (Electronic Batch Record, SAP, Cleaning Logs)
- Driving key departmental objectives including improving safety performance, reducing deviations, improving productivity, and training compliance.
- Supporting Site Leadership to build a diverse and capable site organization by delivering area operational procedures, quality processes and controls.
- Acting as a liaison between operations and support functions.
The responsibilities of a Manufacturing Science Supervisor would include those of a Manufacturing Science Associate, and:
- Ensure production activities comply with cGMP guidelines. Follow all documentation and standard operating procedures. Set priorities, process execution, work assignments, and reprioritize as required.
- Responsibility for providing support to their respective process team.
- Responsibility for cGMP compliance, ensuring that all production equipment is properly validated, and procedures are maintained within validated state.
- Author and revise standard operating procedures and batch records. Review technical reports. Conduct deviation investigations and write process deviation reports.
- Ensure that all production equipment is properly maintained, production areas are inspection ready, and production processes meet quality standards.
- Train personnel in manufacturing process/operations following standard operating procedures and cGMP guidelines.
- Measure and appraise operator performance against job duties, objectives, and goals. Provide accurate and timely feedback. Recommend merit increases, promotions, hires, and terminations.
- Serve as a manufacturing advocate in cross functional meeting and champion company policies to area staff.
- Contribute and adhere to safety, environment, and quality of the Company.
- Communicate safely and maintenance problems., status of operations, and employee-related issues in a timely manner to management.
Qualifications
Must-Have
- We have several levels open for Manufacturing Science Associates and Supervisors which are based on the experience and education you bring.
- Minimum education: Bachelorβs Degree in a scientific discipline such as Biology, Biochemistry, Chemistry or other related discipline, or a High School Diploma/GED equivalent with more than five (5) years of relevant work experience.
- Ability to effectively communicate (electronically, written and verbal)
- Flexibility - the ability to troubleshoot and triage challenges
- Computer proficiency (desktop and tablet software, MS office, quality management system (βQMSβ)).
- Must pass a vision exam and be free of color blindness
- Must be equivalent to 20/20 correctable close vision acuity
- Must Pass a βfitness for dutyβ physical exam
- When in full operation, must have the ability to accommodate longer shifts on a rotating basis when necessary
- Ability to work overtime as required
- Ability to wear safety equipment (glasses, gowns, shoes, gloves, head and face covers, etc.)
- Ability to work and gown in a cleanroom (Grade A-D, Class 100,000 β Class 100; ISO 5 - ISO 8) environment.
- Qualified candidates must be legally authorized to be employed in the United States.
- Pass routine drug-testing suitable for manufacturing personnel.
- Must meet the physical requirements of the job; must have the ability to:
- Lift a minimum of 30 lbs.
- Bend, reach, stretch, climb ladders, and work in tight spaces.
- Stand for long periods.
Nice-to-Have
- (Senior and Lead roles) Leadership and the ability to train / educate team members
- STEM degree or certifications
- Aseptic filling, single use assemblies, isolator technology.
- Automated, semi-automated, and/or manual inspection.
- Knowledge of current Good Manufacturing Practices (CGMPs)
- Experience in operations or manufacturing environments.
- Pharmaceutical, medical device or food processing industries
- Manufacturing Execution Systems and electronic batch release.
- Continuous improvement (Lean, Six Sigma methodologies)
- Highly automated equipment (inspection, packaging, filling, assembly, etc.)
- SAP, Master Control or other QMS, Electronic Batch Records
Other Job Details
Β Β
Β Work Location: On Premises, Full Time
Sunshine Act
Pherros Biosciences reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.Β These laws and regulations require Pherros to provide government agencies with information such as a health care providerβs name, address and the type of payments or other value received, generally for public disclosure.Β Subject to further legal review and statutory or regulatory clarification, which Pherros intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.Β Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pherros that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.Β If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pherros Biosciences is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.Β Pherros Biosciences also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.
Manufacturing Science
Pherros Biosciences careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We are looking for new talent to join our global community in order to unearth new innovative therapies that make the world a healthier place.
#wearepherros
Certain roles at Tyson require background checks. If you are offered a position that requires a background check you will be provided additional documentation to complete once an offer has been extended.
Job Details:
This position is responsible for the proper operation, maintenance, and management of all plant utilities, and department personnel. Utilities include but are not limited to β Anhydrous Ammonia Refrigeration System, Plant Water Systems, Steam Generation Systems, Pneumatic Systems, Fire Protection Systems and HVAC Systems. This position will provide frontline supervision for all technicians over 4 shifts that are assigned to these areas. Determine work schedules, and priorities to ensure the facilitiesβ needs are met. This role is responsible for maintaining all OSHA and EPA regulations through our Process Safety Management program.
Essential Duties and Responsibilities:
- Follow and Ensure Team Members adhere to all Safety and Food Safety policies and be able to correct/address deficiencies as needed.
- Mechanical and Operational knowledge of plant utility systems including Ammonia, Steam, Compressed Air, Electrical, Fire protection, and Hot water systems. This knowledge should be adequate to effectively train other employees and provide troubleshooting assistance with the technicians.
- Establish and maintain an efficient onboarding training program.
- Training and developing all utility technicians for future development and knowledge as well as assisting technicians through the Dupont training system.
- Demonstrate the ability to se the current CMMS/SAP system for data entry, work management, and be capable of training other team members in the proper use of it.
- Provide support for the technicians through preventative maintenance and repairs.
- Responsibilities include daily safety talks, huddle meeting presentations, supervisor rounds, providing team member support, and daily recap of downtime to management.
- Lead or assist in completing plant audits, PM reviews, and follow up to completion.
- Work interdepartmentally to ensure needs of the customer are met, developed, and maintain Win/Win partnerships.
- As needed, initiate orders for parts/materials and provide follow-up.
- Assures adequate PM procedures/schedules to provide necessary support to assure proper equipment operation/repair/upkeep.
- Manages/supervise his/her employees to assure acceptable employee productivity and job performance
- Adhere to all applicable PSM/Safety/Environmental policies and procedures while demonstrating a proper safety attitude /awareness.
- Have direct involvement and thorough understanding of the Process Safety Management program. (PSM)
- As a member of the management staff is expected to project a positive attitude while handling himself/herself in a professional manner.
- Maintains/ promotes open communications and positive working relationships with all depts throughout the facility.
- Continuous improvement and development of the operations and personnel.
- Recommend, develop, and implement process improvements projects.
- Key member of overall facility Engineering & Maintenance organization.
- Identify, evaluate, and recommend alternative maintenance support resources and services. Responsible for overall maintenance activities such a manner that maximum effectiveness is obtained for the proper maintenance of machinery within projected costs and schedules.
- This position will play a key role in implementing changes within the organization, both from a technological standpoint and a procedural one, in support of the companyβs goals and objectives while operating at the highest ethical standards.
Education - Experience:
Minimum education and experience required:
- Prior experience of 5+ years in a mechanical/refrigeration related field along with an in-depth knowledge of ammonia refrigeration process/equipment and technologies. Have a thorough understanding of refrigeration theory/operations. Prefer experience within the food processing and packaging industry. Have successfully completed technical training in Industrial Refrigeration field or display the ability to achieve such. Have working knowledge or ability to achieve such, of Utility systems such as Water, Steam, Pneumatics, Fire Protection, HVAC. Have experience with CCMS systems. Requires good written and oral communication skills, ability to work independently, and be results oriented.
- Must reside in United States
- This position does not offer sponsorship
Preferred Knowledge and skill set requirement:
- Have high mechanical skills and aptitude. Effective computer/keyboard skills including Microsoft Excel, Word, Project, and Power Point. Strong verbal and written communication skills. Proficient math skills. Effective problem solving and analytical skills.
- This position requires ability to make decisions affecting both financial and operational performance. Be highly organized with attention to detail. Be able to prioritize based on the needs of facility. At times it may require review and analysis of technical information including drawings, specifications, technical reports, engineering data, etc.
- This position will work directly with the other members of the maintenance management team to jointly address and attend to the needs of the facility.
- Possess strong leadership skills marked by an ability to articulate ideas, delegate appropriately, set clear goals and drive accountability.
- Be a highly motivated professional able to work in a fast-paced environment.
- Be flexible with work schedule, the ability to come in early or stay late if needed.
- Can develop strong relationships with leaders and employees at all levels and areas of responsibility within the company.
- Blends people into teams and inspires them to perform; creates strong morale and spirit in his/her team; shares wins and successes; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
- Steps up to conflicts seeing them as opportunities; reads situations quickly; good at focused listening; Deals fairly with non-performance and is unafraid to deliver tough messages when necessary.
- Is good at establishing clear direction; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; understands what motivates each individual and brings out the best in people; is a clear communicator.
- Makes good, timely decisions based upon a mixture of analysis, wisdom, experience, and judgment.
- Is action oriented and focused on producing good outcomes. Can be counted on to exceed goals successfully.
- Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Creates effective plans to promote change; knows how to manage in changing circumstances; strongly advocates an independent point of view but can be counted on to execute management decisions and strategies; understands the need for change before being told; seizes opportunities.
- Role models a personal leadership style that includes self-awareness. Accepts feedback, understands, and maximizes strengths while working to develop weaknesses.
Travel Requirements:
- 10-20% @ corporate headquarters, training, other facilities, and equipment vendors.
Relocation Assistance Eligible:
No
Work Shift:
1ST SHIFT (United States of America)
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
If you would like to learn more about your data privacy rights and how you may use that information, please read our Job Applicant Privacy Notice here.
Unsolicited Assistance: Tyson Foods and its subsidiaries do not accept unsolicited support from external recruitment vendors for open positions within the United States. Any resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee or applicant tracking system at Tyson Foods or its subsidiaries, without a valid written request and search agreement approved by HR, will be considered the property of Tyson Foods. No fees will be paid if the candidate is hired due to an unsolicited referral.
Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).
For more information, visit or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , , , , & domains.
Job Description
Position Summary
The AM Restaurant Server serves food & beverage items in a timely, friendly and professional manner. Preferred work schedule and shift availability is part time in the morning from 6am to 3pm. Service is performed at a table service restaurant and/or bar/lounge environment according to established standards and procedure. This position reports to the Restaurant Manager.
Job Posting Deadline
Applications for this position will be accepted until March 8, 2026.
Essential Job Functions/Key Job Responsibilities
- Ensure that all guests are served in a timely and professional manner
- Ensure tables are set, condiments are stocked and menus are clean and updated
- Stack and polish glassware and silver
- Use sales techniques to suggest additional items and enhance the guest experience
- Provide alcoholic beverage service to guests as well as non-alcoholic and hot beverages
- Operate POS system and handle cash/credit transactions
- Expedite food from kitchen to guest while maintaining cleanliness of serving equipment
- Maintain positive communication with service and kitchen staff; Make manager aware of guestβs comments and complaints
- Participate in daily cleaning operations for the restaurant, which can include checking bathrooms are clean, mopping, sweeping, vacuuming
- Other duties as assigned
Education & Experience Requirements
- High School diploma or GED preferred
- One year prior guest service experience is preferred
- TIPS Certification preferred
- Strong knowledge of food and beverage menus, including ingredients and preparation methods
- Proficient knowledge in computer programs such as Microsoft Office or POS systems preferred
- Excellent customer service skills with a friendly and professional demeanor
- Ability to take accurate orders and communicate them effectively to the kitchen
- Strong multitasking skills to handle multiple tables and guest requests efficiently
- Knowledge of proper food handling, sanitation, and safety regulations
- Ability to recommend menu items and upsell food and beverage options
- Proficiency in using point-of-sale (POS) systems for order entry and payment processing
- Strong communication and active listening skills for guest interactions
- Ability to work in a fast-paced environment while maintaining attention to detail
- Effective problem-solving skills to handle guest concerns and special requests
- Basic math skills for processing payments and handling gratuities accurately
- Physical stamina to stand, walk, and carry trays for extended periods
- Ability to work collaboratively as part of a team to ensure smooth service flow
- Flexibility to work varied shifts, including nights, weekends, and holidays
- Ability to communicate and follow oral or written directions in English
Work Environment & Physical Demands
- Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
- Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
- Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit One participates in E-Verify.
E-Verify & Right to Work Poster
The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to Americaβs most famous mountain town.
A Relais & ChΓ’teaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in βThe Aspen Ideaβ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of Americaβs 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.
The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain.
For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , , , , & domains.
Job Description
Position Summary
The PM Front Server serves food and beverage in a timely, friendly, and professional manner according to established standards and procedures. This position reports to the Restaurant Manager.
Job Posting Deadline
Applications for this position will be accepted until March 22, 2026.
Essential Job Functions/ Key Job Responsibilities
- Use suggestive selling technique for food and beverage
- Attend daily pre-meal tasting
- Ensure friendly greeting to all guest
- Take orders and serve food and beverage requests promptly.
- Check with guest during meal for guest satisfaction
- Responsible for guest check and proper payment
- Set-up station and tables prior to service
- Assist in clearing and set-up of tables during service
- Completes side duties
- Maintain the proper care and cleanliness of tableware, serving equipment
- Make manager aware of all guest comments and complaints
- Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
- Other duties as assigned
Education & Experience Requirements
- High school diploma or equivalent preferred
- 5 years related experience required
- 2 years fine dining experience preferred
- Proficient knowledge with Colorado liquor laws
- Proficient knowledge in Point-of-Sale Systems
- Strong knowledge of wines food and cooking methods
- Knowledgeable of 5-star standards
- Expertise in fine dining service and standards, etiquette, and formal table settings
- Familiarity with menu items, wine lists, and pairing recommendations
- Understanding of food safety and sanitation guidelines
- Exceptional customer service and interpersonal communication
- Strong multitasking abilities to handle multiple tables and priorities efficiently
- Ability to upsell and suggest complementary menu items to enhance the guest experience
- Proficiency in using point-of- sale (POS) systems for accurate order entry and billing
- Detailed- oriented with commitment to maintaining the restaurantβs impeccable standards
- Adaptability to manage dynamic service flows and unique guest needs
- Ability to practice discretion and professionalism when interacting with VIP and high-profile guests
Work Environment & Physical Demands
- Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
- Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
- Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
- Paid Time Off Programs
- Paid Leave Programs
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit One participates in E-Verify.
E-Verify & Right to Work Poster
Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).
For more information, visit or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , , , , & domains.
Job Description
Position Summary
The Restaurant Server serves food & beverage items in a timely, friendly and professional manner. This is performed at a table service restaurant and/or bar/lounge environment according to established standards and procedure. This position reports to the Restaurant Manager.
Job Posting Deadline
Applications for this position will be accepted until March 15, 2026.
Essential Job Functions/Key Job Responsibilities
- Ensure that all guests are served in a timely and professional manner
- Ensure tables are set, condiments are stocked and menus are clean and updated
- Stack and polish glassware and silver
- Use sales techniques to suggest additional items and enhance the guest experience
- Provide alcoholic beverage service to guests as well as non-alcoholic and hot beverages
- Operate POS system and handle cash/credit transactions
- Expedite food from kitchen to guest while maintaining cleanliness of serving equipment
- Maintain positive communication with service and kitchen staff; Make manager aware of guestβs comments and complaints
- Participate in daily cleaning operations for the restaurant, which can include checking bathrooms are clean, mopping, sweeping, vacuuming
- Other duties as assigned
Education & Experience Requirements
- High School diploma or GED preferred
- One year prior guest service experience is preferred
- TIPS Certification preferred
- Strong knowledge of food and beverage menus, including ingredients and preparation methods
- Proficient knowledge in computer programs such as Microsoft Office or POS systems preferred
- Excellent customer service skills with a friendly and professional demeanor
- Ability to take accurate orders and communicate them effectively to the kitchen
- Strong multitasking skills to handle multiple tables and guest requests efficiently
- Knowledge of proper food handling, sanitation, and safety regulations
- Ability to recommend menu items and upsell food and beverage options
- Proficiency in using point-of-sale (POS) systems for order entry and payment processing
- Strong communication and active listening skills for guest interactions
- Ability to work in a fast-paced environment while maintaining attention to detail
- Effective problem-solving skills to handle guest concerns and special requests
- Basic math skills for processing payments and handling gratuities accurately
- Physical stamina to stand, walk, and carry trays for extended periods
- Ability to work collaboratively as part of a team to ensure smooth service flow
- Flexibility to work varied shifts, including nights, weekends, and holidays
- Ability to communicate and follow oral or written directions in English
Work Environment & Physical Demands
- Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
- Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
- Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
This position is classified as a seasonal full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
- Paid Time Off Programs
- Paid Leave Programs
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit One participates in E-Verify.
E-Verify & Right to Work Poster
Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).
For more information, visit or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the , , , , & domains.
Job Description
Position Summary
The PM Restaurant Server serves food & beverage items in a timely, friendly and professional manner. Preferred work schedule and shift availability is part time in the afternoon/evening from 3pm to 11pm. Service is performed at a table service restaurant and/or bar/lounge environment according to established standards and procedure. This position reports to the Senior Restaurant Manager.
Job Posting Deadline
Applications for this position will be accepted until March 15, 2026.
Essential Job Functions/Key Job Responsibilities
- Ensure that all guests are served in a timely and professional manner
- Ensure tables are set, condiments are stocked and menus are clean and updated
- Stack and polish glassware and silver
- Use sales techniques to suggest additional items and enhance the guest experience
- Provide alcoholic beverage service to guests as well as non-alcoholic and hot beverages
- Operate POS system and handle cash/credit transactions
- Expedite food from kitchen to guest while maintaining cleanliness of serving equipment
- Maintain positive communication with service and kitchen staff; Make manager aware of guestβs comments and complaints
- Participate in daily cleaning operations for the restaurant, which can include checking bathrooms are clean, mopping, sweeping, vacuuming
- Other duties as assigned
Education & Experience Requirements
- High School diploma or GED preferred
- One year prior guest service experience is preferred
- TIPS Certification preferred
- Strong knowledge of food and beverage menus, including ingredients and preparation methods
- Proficient knowledge in computer programs such as Microsoft Office or POS systems preferred
- Excellent customer service skills with a friendly and professional demeanor
- Ability to take accurate orders and communicate them effectively to the kitchen
- Strong multitasking skills to handle multiple tables and guest requests efficiently
- Knowledge of proper food handling, sanitation, and safety regulations
- Ability to recommend menu items and upsell food and beverage options
- Proficiency in using point-of-sale (POS) systems for order entry and payment processing
- Strong communication and active listening skills for guest interactions
- Ability to work in a fast-paced environment while maintaining attention to detail
- Effective problem-solving skills to handle guest concerns and special requests
- Basic math skills for processing payments and handling gratuities accurately
- Physical stamina to stand, walk, and carry trays for extended periods
- Ability to work collaboratively as part of a team to ensure smooth service flow
- Flexibility to work varied shifts, including nights, weekends, and holidays
- Ability to communicate and follow oral or written directions in English
Work Environment & Physical Demands
- Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
- Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
- Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.
- Health, Dental and Vision Insurance Programs
- Flexible Spending Account Programs
- Life Insurance Programs
- Paid Time Off Programs
- Paid Leave Programs
- 401(k) Savings Plan
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
For an overview of Aspen One Company's benefits and other compensation visit One participates in E-Verify.
E-Verify & Right to Work Poster
Position: Manufacturing Engineer
Location: Multiple offices: Seattle, WA, Las Vegas, NV or Portland, OR (On-Site Required)
Length: Permanent
- Direct employees currently authorized to work in the United States β no sponsorship available.
- Must be local to one of the office locations listed
Job Description:
Seeking an experienced Manufacturing Engineer to analyze, design, and optimize both physical workflows (material flow, layout, automation) and digital workflows (data capture, dashboards, and KPIs) to enable high-volume fulfillment at the lowest possible cost. The ideal candidate blends hands-on factory or logistics experience with strong data analytics skills and a passion for bringing scalable, automated solutions to life within a rapidly growing, highly regulated industry.
Essential Duties and Responsibilities:
- Map current state production and distribution processes; quantify cycle time, yield, labor, and cost drivers; and identify high impact improvement opportunities.
- Design future state workflows and facility layouts that integrate automation, robotics, and ergonomic workstations to improve throughput, quality, and safety.
- Partner with the Product Engineer to ensure new hardware, packaging, and SKUs are purpose built for manufacturability, automation readiness, and compliant distribution.
- Lead or support capital projects: develop business cases, create equipment specifications, manage vendors, oversee installation, and validate performance.
- Develop and refine real-time dashboards and KPI frameworks (e.g., OEE, order-to-ship, yield, scrap, cost per unit) to drive data-driven decision making.
- Implement Lean, Six Sigma, and statistical process control methodologies; facilitate Kaizen events and coach frontline teams on best practices.
- Build digital workflows that connect ERP/MES/WMS systems with shop floor data to eliminate manual data entry and double entry of data.
- Conduct time studies, line balancing, and capacity modeling to support production planning and scenario analysis.
- Collaborate with QC, Packaging Supply Chain, Operations, IT, Product, and Finance to align process changes with compliance requirements, inventory control, and financial targets.
- Document standard operating procedures (SOPs) and train cross-functional teams to ensure long-term sustainability of improvements.
- Stay current on emerging technologies and propose pilots that advance automation roadmap.
- Track and report project ROI, highlighting cost savings, productivity gains, and service-level improvements.
Qualifications:
- Bachelorβs degree in Industrial, Mechanical, Chemical, or Manufacturing Engineering (or related field); advanced degree or professional certifications (Lean Six Sigma Black Belt, PMP) preferred.
- 4+ years of hands-on experience improving production, packaging, or distribution processes in CPG, food/beverage, or related industries.
- Proven track record delivering cost, throughput, and quality improvements through data analysis, automation, and cross-functional collaboration.
- Working knowledge of material handling equipment, PLC/SCADA systems, robotics integration, and facility layout tools (AutoCAD, Visio, etc.).
- Strong analytical skills with the ability to translate data into actionable solutions. Proficient in SQL or BI platforms (e.g., Power BI, Tableau) for building dashboards and extracting insights.
- Excellent project management, communication, and change management skills; able to influence at all organizational levels.
- Comfortable in a fast-paced, high growth environment; able to manage multiple priorities and adapt to shifting regulations.
POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.
Come see why DPC has achieved:
- 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 βEmployeeβs Choice - Best Places to Workβ by Glassdoor.
- Voted βBest Staffing Firm to Temp/Contract Forβ seven times by Staffing Industry Analysts as well as a βBest Company to Work Forβ by Forbes, Fortune and Inc. magazine.
As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today!
# 18349
With a career at HMSHost, you really benefit! We Offer
- Health, dental, and vision insurance
- Quarterly Bonus up to 20%
- Generous paid time off (vacation, flex, or sick)
- Holiday pay
- Meal and Transportation Benefits
- 401(k) retirement plan with company match or Pension
- Company-paid life insurance
- Tuition reimbursement
- Employee assistance program
- Training and exciting career growth opportunities
- Referral program β refer a friend and earn a bonus
Purpose: The Senior HR Generalist runs the daily functions of the assigned People & Culture department including managing employee relations, hiring and interviewing staff, enforcing company policies, and administering pay, benefits, and leave.
Essential Functions:
- Ensures daily HR processes and activities are performed in compliance with state and federal law, company policies and procedures, and Collective Bargaining Agreements where applicable
- Manages the full team member life cycle including attraction, selection, onboarding, engagement, development, retention, and offboarding; plans and optimizes each stage of a team memberβs tenure
- Develops and maintains a position as a trusted advisor to the Operations leader and management; advises on company policies, engagement, retention, training, and performance management issues as they arise
- Communicates and deploys corporate People & Culture initiatives locally; acts as a mentor and primary resource to Operations team members and People and Culture professionals on site
- Ensures that all federal, state, local laws, collective bargaining agreements, and corporate People and Culture related compliance matters are proactively managed, including, ADA, EEO, Affirmative Action Planning, FMLA, Fair Treatment, Customer Fair Treatment, and FAA
- Maintains knowledge of current trends, technical, regulatory, and statutory related to the HR function as well as F&B and Retail operations to ensure delivery of appropriate advice and counsel
- Coordinates and manages the administration and confidential investigation of workersβ compensation, unemployment, affirmative action, EEO, sexual harassment, fair treatment, customer fair treatment, FAA, and all other team member relations issues
- Handles employment-related inquiries from applicants, team members, and management; provides guidance and appropriately escalates complex and very sensitive matters as necessary
- Meets with management to understand current and future staffing levels needed to proactively recruit candidates to satisfy business needs; understands and acts upon specific operational data such as turnover rates, wage rates, staffing levels, diversity, and sales data
- Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with management to understand skills and competencies required
- Performs general administrative functions such as team member file maintenance, preparation of legal compliance logs, and HRIS systems data entry and maintenance
- Supports Field Operations with confidential investigations and provides guidance as needed to bring closure to open matters; partners with Internal Audit to ensure investigation and closure of People and Culture exceptions from the annual Ethical Conduct Certification
- Coordinates training and initiatives that promote continuous learning, skill development, and monitor reporting in Learning Management System (LMS)
Reporting Relationship: The Senior HR Generalist reports to the HR Business Partner
Minimum Qualifications, Knowledge, Skills, and Work Environment:
- The combination of educational and professional experience must exceed 5 years:
- In a leadership role: Requires 1-2 years of experience leading a team of professionals, executing Human Resources strategy, and maintaining strong team member relationships
- In a technical role: Requires 5 years of Human Resources experience:
- A bachelorβs degree in a program related to the functional area can count for two of the five-year requirement
- In the industry: 1-2 years of Hospitality, Food, Beverage, and/or Retail experience preferred
- Specialized Training:
- SHRM-SCP or HRCI-SPHR certification strongly preferred
- Experience in various areas of Human Resources, including recruiting, employee relations, labor relations, training and development, benefits, and compensation
- Training that leads to an in-depth understanding of HR policies and practices
- Training that leads to in-depth knowledge of relevant state and federal employment regulations and statutes
- Specialized Skillset/Competencies/Traits:
- Excellent customer service skills
- Has the ability to read and comprehend correspondence, policies, and legal documents and translate concisely so team members can easily understand
- Ability to build collaborative partnerships and work cross-functionally
- Proficient in Microsoft Office; has expertise in preparing documents, spreadsheets, and presentations
- Proficiency with HRIS and business software/systems; has the ability quickly learn new systems
- Requires flexibility and adaptability to manage multiple projects and manage local and/or remote direct reports, while maintaining focus on critical HR processes
- Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.
- Business acumen and mindset required to understand the long-term implications of HR decisions and to advance organizational goals
- Location/Travel:
- Requires on-site attendance to assigned location(s) five days per week
- May require up to 50% travel
Disclaimer:
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Job Description:
We Deliver the Goods:
- Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
- Growth opportunities performing essential work to support Americaβs food distribution system
- Safe and inclusive working environment, including culture of rewards, recognition, and respect
Position Details:
- Drivers can earn $3153Β minimum biweekly pay (Must meet minimum weekly requirements, will be discussed during interview)
- Drivers can earn up to $82,000 or more per year
- Our work schedule is Monday - Friday (will work 4-5 days, based on hours of service)
- No weekends!Β
Primary Responsibilities:Β The Driver is responsible for driving a tractor trailer or straight truck on intrastate and interstate local, shuttle, and overnight and drive and drop routes for the purpose of delivering and/or unloading food and food related products to customers in a safe and timely manner and in accordance with Department of Transportation (DOT) regulations.Β
Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Responsibilities may include, but not limited to:
- Performs all required safety checks (i.e., pre/post trip) including inspections of tractor/truck and trailer according to Department of Transportation (DOT) regulations; inspects tractor/truck and trailer to insure they meet company safety standards and take appropriate action as needed. Reports all safety issues and/or repairs required.
- Follows all DOT regulations and company safe driving guidelines and policies. Immediately reports all safety hazards.Β
- Inspects trailer for properly loaded and secured freight.Β
- Performs count check of items and check customer invoices of products that have been loaded.Β
- Checks and completes in an accurate and in legible fashion all required paperwork associated with freight.Β
- Moves tractor to the loading dock and attach preloaded trailer as needed.Β
- Drives to and delivers customer orders according to predetermined route delivery schedule.Β
- Unloads products from the trailer, transports items into designated customer storage areas.Β
- Performs damage control checks on items, scans, and contact supervisor about removing orders according to company policy.Β
- Verifies delivery of items with customer and obtain proper signatures.Β
- Collects money (cash or checks) where required.Β
- Loads customer returns on to trailer and secures trailer doors.
- Ensures that tractor, trailer, and freight are appropriately locked and/or always secured.Β
- Unloads damaged goods and customer returns and bring to the driver check-in and complete necessary paperwork.
- Unloads all equipment, materials and remove trash from trailers as required.Β
- Completes daily record of hours of service and enter in log in accordance with Federal DOT, state, and company requirements.Β
- Performs general housekeeping duties in tractor, loading dock area and keep trailers clear and clean as required. At the end of the shift secure all equipment and complete all necessary paperwork.
- Performs other related duties as assigned
Qualifications:
β’ High School Diploma/GED or Equivalentβ’ 0-6 months commercial tractor/trailer experience
β’ Valid CDL-A Must be 21+ years of age
β’ Meet all State licensing and/or certification requirements (where applicable)
β’ Clean Motor Vehicle Report (MVR) for past 3 years
β’ Pass post offer drug test and pass road test
β’ Attains or has valid current DOT Health Card and/or able to secure new DOT Health Card
β’ Able to hand-lift and utilize two-wheeler, lift gate and/or other equipment to move and/or stack product cases/freight of varying size and weight throughout shift; product generally ranges from between 10-35 pounds and up to between approximately 60 and 90 pounds, depending on the location
Company description
Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $23 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.
Awards and Accolades
Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.