Percy Jobs in Usa
28 positions found — Page 2
Dealership Warranty Advocate
🏢 Percepta
Salary not disclosed
Dealership Warranty Advocate At Percepta, we bring first-class service across each market we support.
As a Dealership Warranty Advocate(100% Work from home), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Dealership Warranty Advocate is responsible for investigating/resolving warranty inquiries and responding to questions/concerns regarding warranty claim submission in a professional and timely manner.
This role is responsible for communicating with client management, the Warranty Administration Team, Dealerships, and Regional Personnel via phone and written communication.
The Dealership Warranty Advocate is also obligated for learning the full warranty suite of applications/ publications and is expected to achieve customer service levels and business performance goals.
During a Typical Day, You’ll Investigate and resolve Dealerships’ warranty issues in a timely and professional manner which involves communicating with the appropriate teams from the Dealerships, the client management, Regional staff, and other entities to obtain the necessary information to successfully resolved the issues.
Document each contact in the appropriate system and create/maintain all contact communications.
Utilize Automotive Warranty systems for claims review and processing.
Analyze trends in contact data and other internal data that indicate repetitive Dealership concerns and identify opportunities for improvements.
Develop these opportunities into action /implementation plans for management and work with the appropriate Automotive Client and Dealerships teams to reduce Dealership pain points.
Provide feedback on improvement implementation plans to the client and Percepta management teams.
Continuously learn and improve program knowledge including the warranty suite of applications/publications, system knowledge enhancing Dealership satisfaction, and service levels.
Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits, OWS escalations ensuring advocacy for Dealerships, metrics tracking and validation, and training initiatives.
Ensure adherence to the client’s record retention policy.
Work on activities and/or projects as requested by management.
What You Bring to the Role High School diploma required; College Degree preferred 3-5 years of experience required in one of or a combination of the following areas: Dealership Warranty Administration (preferably at a major automotive Dealership), or Warranty-related or Recall-related work at an OEM, or Service Technician experience (preferably at a major automotive Dealership) What You Can Expect Health/Dental/Vision/Life Insurance Pay of $23 per hour Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Remote
As a Dealership Warranty Advocate(100% Work from home), you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Dealership Warranty Advocate is responsible for investigating/resolving warranty inquiries and responding to questions/concerns regarding warranty claim submission in a professional and timely manner.
This role is responsible for communicating with client management, the Warranty Administration Team, Dealerships, and Regional Personnel via phone and written communication.
The Dealership Warranty Advocate is also obligated for learning the full warranty suite of applications/ publications and is expected to achieve customer service levels and business performance goals.
During a Typical Day, You’ll Investigate and resolve Dealerships’ warranty issues in a timely and professional manner which involves communicating with the appropriate teams from the Dealerships, the client management, Regional staff, and other entities to obtain the necessary information to successfully resolved the issues.
Document each contact in the appropriate system and create/maintain all contact communications.
Utilize Automotive Warranty systems for claims review and processing.
Analyze trends in contact data and other internal data that indicate repetitive Dealership concerns and identify opportunities for improvements.
Develop these opportunities into action /implementation plans for management and work with the appropriate Automotive Client and Dealerships teams to reduce Dealership pain points.
Provide feedback on improvement implementation plans to the client and Percepta management teams.
Continuously learn and improve program knowledge including the warranty suite of applications/publications, system knowledge enhancing Dealership satisfaction, and service levels.
Partner with Global Warranty Administrator and Warranty Escalation Analysts on claims analysis audits, OWS escalations ensuring advocacy for Dealerships, metrics tracking and validation, and training initiatives.
Ensure adherence to the client’s record retention policy.
Work on activities and/or projects as requested by management.
What You Bring to the Role High School diploma required; College Degree preferred 3-5 years of experience required in one of or a combination of the following areas: Dealership Warranty Administration (preferably at a major automotive Dealership), or Warranty-related or Recall-related work at an OEM, or Service Technician experience (preferably at a major automotive Dealership) What You Can Expect Health/Dental/Vision/Life Insurance Pay of $23 per hour Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Remote
Not Specified
Automotive Customer Service Representative
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customer's purchasing decision.
The primary customer contact channels are phone, email, and chat.
In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance.
The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases.
During a Typical Day, You'll Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns Follow up with the customer when needed, utilizing phone and/or email Participate in daily information exchanges to remain knowledgeable of processes and procedures Support and advocate for consumer sales and product inquiries Assist in the formulation of problem-solving techniques for newly discovered issues Maintain exceptional product knowledge as it relates to program support Handle additional projects and assignments as directed Perform additional duties as assigned What You Bring to the Role High school diploma (required); some college or vocational training preferred Strong problem-solving and troubleshooting experience Sales Experience (required) An automotive background is preferred Parts/Service Advisor experience is preferred Solid typing skills (30 WPM with 80%) and experience using CRM software Must be fluent in English (written and verbal) Exceptional communication skills Ability to document reference materials Strong computer and Internet skills Strong Customer Service skills Ability to navigate for customers who are having difficulty locating parts Ability to advise and educate customers in a way they can understand Possess patience when locating parts or catalog items for non-technical customers Ability to learn quickly and eagerness to learn new problem-solving techniques Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment Ability to work with minimum supervision, multi-task, problem-solve, and prioritize Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals Successful completion of our written skills assessment is required What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork
- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect
- a team that is accountable, dependable, and gives you their full attention Proactive
- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing, diverse, and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As an Automotive Customer Service Representative working on-site in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customer's purchasing decision.
The primary customer contact channels are phone, email, and chat.
In this role, you will assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance.
The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentives to customers to increase purchases.
During a Typical Day, You'll Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal Effectively utilize multiple systems in providing prompt, courteous, and accurate information Resolve complex interactions using the appropriate escalation process Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary, to resolve concerns Follow up with the customer when needed, utilizing phone and/or email Participate in daily information exchanges to remain knowledgeable of processes and procedures Support and advocate for consumer sales and product inquiries Assist in the formulation of problem-solving techniques for newly discovered issues Maintain exceptional product knowledge as it relates to program support Handle additional projects and assignments as directed Perform additional duties as assigned What You Bring to the Role High school diploma (required); some college or vocational training preferred Strong problem-solving and troubleshooting experience Sales Experience (required) An automotive background is preferred Parts/Service Advisor experience is preferred Solid typing skills (30 WPM with 80%) and experience using CRM software Must be fluent in English (written and verbal) Exceptional communication skills Ability to document reference materials Strong computer and Internet skills Strong Customer Service skills Ability to navigate for customers who are having difficulty locating parts Ability to advise and educate customers in a way they can understand Possess patience when locating parts or catalog items for non-technical customers Ability to learn quickly and eagerness to learn new problem-solving techniques Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment Ability to work with minimum supervision, multi-task, problem-solve, and prioritize Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals Successful completion of our written skills assessment is required What You Can Expect Starting pay rate of $15.00 per hour Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-winning Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork
- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect
- a team that is accountable, dependable, and gives you their full attention Proactive
- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing, diverse, and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Not Specified
Customer Experience Specialist
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Customer Experience Specialist in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis.
In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
During a Typical Day, You'll • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience.
This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services • Act as a resource of all product knowledge and service support • Schedule activities as required for special events • Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner • Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction • Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs • Be responsible for handling emails and chats • Exhibit strong follow up and organizational skills, in both verbal and written communication • Be responsible for resolving customer issues using all available resources, including Dealers (i.e.
service personnel, subject matter experts (SMEs), leadership, and field service engineers).
• Return all email and voice mail messages promptly and follow up with customers and dealers as committed • Be responsible for documenting customer inquiries and concerns • Use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans • Participate in business-related marketing and sales projects • Meet specified goals as set forth by management • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth • Work as a team player
- assist other team members when in need of support What You Bring to the Role • High school diploma required; Associate or bachelor's degree is a plus • A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales • Experience in a luxury field (hospitality or brand product) is a plus • Knowledge of the automotive industry is a plus • Strong verbal and written communication skills • Strong customer service, interpersonal, and relationship-building skills • Excellent English language (oral and written), with grammatical knowledge and etiquette • Typing skills (minimum of 30 words per minute) What You Can Expect • Starting pay rate of $18.34 per hour • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork
- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions Respect
- a team that is accountable, dependable, and gives you their full attention Proactive
- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
As a Customer Experience Specialist in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customers, a globally recognized provider of high-quality automotive products and services.
This will be accomplished by creating relationships based on understanding the customer's needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis.
In this role, the CXS is empowered to make decisions using customer satisfaction tools to resolve customer concerns and to ensure customer loyalty.
During a Typical Day, You'll • Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience.
This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services • Act as a resource of all product knowledge and service support • Schedule activities as required for special events • Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner • Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction • Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs • Be responsible for handling emails and chats • Exhibit strong follow up and organizational skills, in both verbal and written communication • Be responsible for resolving customer issues using all available resources, including Dealers (i.e.
service personnel, subject matter experts (SMEs), leadership, and field service engineers).
• Return all email and voice mail messages promptly and follow up with customers and dealers as committed • Be responsible for documenting customer inquiries and concerns • Use applicable customer satisfaction tools to resolve customer issues.
Tools include financial assistance, service plans, payments, and maintenance plans • Participate in business-related marketing and sales projects • Meet specified goals as set forth by management • Provide feedback to management for the continued and improved performance of the department to foster positive results and growth • Work as a team player
- assist other team members when in need of support What You Bring to the Role • High school diploma required; Associate or bachelor's degree is a plus • A minimum of 2 years of experience in customer service, call center, hospitality, or public relations, or sales • Experience in a luxury field (hospitality or brand product) is a plus • Knowledge of the automotive industry is a plus • Strong verbal and written communication skills • Strong customer service, interpersonal, and relationship-building skills • Excellent English language (oral and written), with grammatical knowledge and etiquette • Typing skills (minimum of 30 words per minute) What You Can Expect • Starting pay rate of $18.34 per hour • Health/Dental/Vision/Life Insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) • 401(k) with company match • Vacation/Sick Time and Paid Holidays • Tuition Reimbursement • Employee Assistance Program • Employee Discount Program • Training and Development Programs (Percepta College) • Employee Rewards Program (Perci Perks) A Bit More About Your Role This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions.
Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork
- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions Respect
- a team that is accountable, dependable, and gives you their full attention Proactive
- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization Career Growth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
Not Specified
Bilingual French Customer Service Representative
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a fully remote Customer Service Representative (Bilingual French) based in the Allen Park, MI area, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat.
During a Typical Day, You'll Provide an exceptional member experience in every interaction.
Provide insightful advice and direct support to members in need.
Diagnosis of issues and provide resolution with teaching and guidance.
Partner with legacy app owners for troubleshooting and resolution.
Research and resolve billing or payment issues.
Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.
What You Bring to the Role High school diploma required; Associate or bachelor's degree is a plus 3
- 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing Fluent in French and English (both written and verbal) A passion for exceptional customer service, the automotive industry, and cutting-edge technology Excellent communication skills
- both verbal and written Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
What You Can Expect Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour $2.00 per hour premium for the bilingual skill (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience.
Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program.
In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Remote
As a fully remote Customer Service Representative (Bilingual French) based in the Allen Park, MI area, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges.
This unique program will provide the ability to connect with consumers through a social media application whether it is via phone, video chat, or online chat.
During a Typical Day, You'll Provide an exceptional member experience in every interaction.
Provide insightful advice and direct support to members in need.
Diagnosis of issues and provide resolution with teaching and guidance.
Partner with legacy app owners for troubleshooting and resolution.
Research and resolve billing or payment issues.
Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.
Identify and present out-of-the-box ideas and changes to other members of the team that will ensure this program is second to none.
What You Bring to the Role High school diploma required; Associate or bachelor's degree is a plus 3
- 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing Fluent in French and English (both written and verbal) A passion for exceptional customer service, the automotive industry, and cutting-edge technology Excellent communication skills
- both verbal and written Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.
What You Can Expect Starting pay rate of $16.00 per hour; some positions may pay up to $20.00 per hour $2.00 per hour premium for the bilingual skill (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience.
Our goal is to provide an exceptional experience to our guests, to build a strong loyalty to the program.
In this role, you will be focused on building relationships with members and providing an outstanding experience where they are delighted.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Remote
Not Specified
Concierge Sales Representative
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Concierge Sales Representative working onsite in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Concierge Sales Representative is the Subject Matter Expert (SME) for all pre-sales inquiries/questions regarding the automotive purchase of luxury vehicles.
The goal of a Concierge is to enhance the customer experience and increase our client's Brand Loyalty and Recognition by proactively promoting their luxury vehicles and services from pre-sales through purchase.
The Concierge Sales Representative will also provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer).
Throughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries).
During a Typical Day, You'll Multi-channel communication with current or potential customers via chat, phone (inbound/outbound), email, and SMS to assist customers with inquiries related to luxury automotive products and/or services Explain services and special promotions to customers, including working with local retailers to support locating vehicles while adhering to all guidelines and regulations Document every customer interaction, including follow-up requirements and resolutions or outcomes Required to meet specified targets related to program metrics, as set by Operations Management Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors Assist customers experiencing technical issues related to online vehicle build tools, and supporting questions regarding vehicle build, configuration, and pricing Provide feedback/recommendations to management concerning possible problems or areas of improvement Strive to achieve white-glove customer service with each consumer (white-glove is defined as providing or involving meticulous care, attention, or service so the consumer is instilled with knowledge from a competent professional thereby increasing the probability of a vehicle purchase) Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries Knowledge, understanding, and compliance with Percepta policies and procedures What You Bring to the Role A High School Diploma (required); an associate or bachelor's degree (preferred) Minimum 1 year demonstrated sales experience in luxury brands
- required 3-5 years' experience in contact center environment
- required Experience in automotive industry, hospitality and/or luxury environment preferred Experience with dealer operations preferred Previous exposure to highly professional office environments (medical, financial investments) a plus Strong Active Listening skills, accompanied with ability to deliver effective probing questions Excellent oral and written communication skills, including strong reading and comprehension skills, spelling and punctuations and proven email etiquette in a business environment Demonstrated interpersonal skills along with excellent written and oral communication skills including the capability to persuade Ability to work in a team fostered environment Genuine desire for interacting and building relationships Ability to prioritize and organize work Ability to adapt to a flexible schedule Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word What You Can Expect Competitive salary Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Must represent Percepta professionally with all internal/external departments, contacts, clients, and organizations Shift work, hours of Operation M-F 8PM-10PM (EST) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite
As a Concierge Sales Representative working onsite in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Concierge Sales Representative is the Subject Matter Expert (SME) for all pre-sales inquiries/questions regarding the automotive purchase of luxury vehicles.
The goal of a Concierge is to enhance the customer experience and increase our client's Brand Loyalty and Recognition by proactively promoting their luxury vehicles and services from pre-sales through purchase.
The Concierge Sales Representative will also provide support from initial vehicle reveal through customer reservation to purchase (either via eCommerce or linking them with a dealer).
Throughout the sales process, support may include (but is not limited to) the following: troubleshooting technical difficulties in the eCommerce process; providing product comparisons or other sales/marketing information; answering questions related to retailer information; brochure fulfillment; test drive appointment scheduling; incentive certificate verification; vehicle information, and updating opt-out/privacy preferences (including, not limited to, subscription and marketing inquiries).
During a Typical Day, You'll Multi-channel communication with current or potential customers via chat, phone (inbound/outbound), email, and SMS to assist customers with inquiries related to luxury automotive products and/or services Explain services and special promotions to customers, including working with local retailers to support locating vehicles while adhering to all guidelines and regulations Document every customer interaction, including follow-up requirements and resolutions or outcomes Required to meet specified targets related to program metrics, as set by Operations Management Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors Assist customers experiencing technical issues related to online vehicle build tools, and supporting questions regarding vehicle build, configuration, and pricing Provide feedback/recommendations to management concerning possible problems or areas of improvement Strive to achieve white-glove customer service with each consumer (white-glove is defined as providing or involving meticulous care, attention, or service so the consumer is instilled with knowledge from a competent professional thereby increasing the probability of a vehicle purchase) Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries Knowledge, understanding, and compliance with Percepta policies and procedures What You Bring to the Role A High School Diploma (required); an associate or bachelor's degree (preferred) Minimum 1 year demonstrated sales experience in luxury brands
- required 3-5 years' experience in contact center environment
- required Experience in automotive industry, hospitality and/or luxury environment preferred Experience with dealer operations preferred Previous exposure to highly professional office environments (medical, financial investments) a plus Strong Active Listening skills, accompanied with ability to deliver effective probing questions Excellent oral and written communication skills, including strong reading and comprehension skills, spelling and punctuations and proven email etiquette in a business environment Demonstrated interpersonal skills along with excellent written and oral communication skills including the capability to persuade Ability to work in a team fostered environment Genuine desire for interacting and building relationships Ability to prioritize and organize work Ability to adapt to a flexible schedule Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word What You Can Expect Competitive salary Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role Must represent Percepta professionally with all internal/external departments, contacts, clients, and organizations Shift work, hours of Operation M-F 8PM-10PM (EST) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions Respect- a team that is accountable, dependable, and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Onsite
Not Specified
French Bilingual Digital Communication Specialist
🏢 Percepta
Salary not disclosed
French Bilingual Digital Communication Specialist At Percepta, we bring first-class service across each market we support.
As a Digital Communication Specialist, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.
The Digital Communication Specialist will deliver and foster a premier level of service for customers based on trust and respect.
The Digital Communication Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence.
The Digital Communication Specialist is an innovative initial contact point for customers.
The Digital Communication Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time.
The Digital Communication Specialist will help identify process improvement recommendations that drive customer satisfaction and advocacy During a Typical Day, You'll Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including: Accurately respond to customer inquiries through instant messaging software Utilize available resources to respond to customer inquiries Correspond with customers via mail, if working the Correspondence contact stream as needed.
Outbound phone calls to customers and dealerships on occasion.
Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids.
Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
•Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise.
Is consistently courteous with all customers and keeps all customer commitments.
•Remain knowledgeable and current with all policies, procedures, processes, and changes.
Continuously improves customer handling skills, process knowledge, and company and product information.
•Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members.
Participates in coaching and training opportunities, retaining and applying learning.
•Complete additional tasks / projects as needed.
•Maintain professional working relationships.
What You Bring to the Role High School Diploma required.
Associates degree or 2 years college coursework completed preferred.
1-2 years' customer service experience, preferably in a contact center operations environment.
Must be fluent in French and English
- written and verbal Must possess excellent decision making and problem-solving skills Ability to maneuver through various systems to provide the customer accurate information Displays professionalism and positive attitude to develop and nurture prospect relationships Ability to effectively communicate with customers, managers and co-workers Demonstrate self-motivation and results-orientation Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities Willingness to take on new assignments Reliability; follow a logical, analytical approach to business conversations and chat dialogue High level of trust and integrity Exercise good judgment Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision Ability to build strong professional relationships and adapt approach to different management styles Must be able to multi-task Knowledge of call center environment What You Can Expect •Starting hourly rate of $15.00/hr.
$2.00/hr.
for French Bilingual Differential •Hours of Operation: Monday thru Friday: 8:00am to 11pm & Saturday: 8am
- 8:00 pm EST •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect- a team that is accountable, dependable and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
As a Digital Communication Specialist, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing The Digital Communication Specialist must possess the skills to answer inbound chats, emails, and/or correspondence from customers and properly address inquiries.
The Digital Communication Specialist will deliver and foster a premier level of service for customers based on trust and respect.
The Digital Communication Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence.
The Digital Communication Specialist is an innovative initial contact point for customers.
The Digital Communication Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time.
The Digital Communication Specialist will help identify process improvement recommendations that drive customer satisfaction and advocacy During a Typical Day, You'll Maneuver effortlessly through various digital communication channels (chat, email, and) to provide the customer with prompt, courteous and accurate information including: Accurately respond to customer inquiries through instant messaging software Utilize available resources to respond to customer inquiries Correspond with customers via mail, if working the Correspondence contact stream as needed.
Outbound phone calls to customers and dealerships on occasion.
Research and determine appropriate actions based on policies, procedures, dealer/region feedback and job aids.
Meet all personal performance objectives including customer satisfaction, efficiency, quality, attendance, and punctuality, and takes individual accountability for meeting these objectives.
•Take personal ownership and accountability for meeting customer needs, demonstrating appropriate levels of empathy, enthusiasm, skill, and expertise.
Is consistently courteous with all customers and keeps all customer commitments.
•Remain knowledgeable and current with all policies, procedures, processes, and changes.
Continuously improves customer handling skills, process knowledge, and company and product information.
•Actively participate in team meetings, shares knowledge and recommendations with supervisor and team members.
Participates in coaching and training opportunities, retaining and applying learning.
•Complete additional tasks / projects as needed.
•Maintain professional working relationships.
What You Bring to the Role High School Diploma required.
Associates degree or 2 years college coursework completed preferred.
1-2 years' customer service experience, preferably in a contact center operations environment.
Must be fluent in French and English
- written and verbal Must possess excellent decision making and problem-solving skills Ability to maneuver through various systems to provide the customer accurate information Displays professionalism and positive attitude to develop and nurture prospect relationships Ability to effectively communicate with customers, managers and co-workers Demonstrate self-motivation and results-orientation Time management and organizational skills to efficiently organize, plan, schedule and execute telebusiness activities Willingness to take on new assignments Reliability; follow a logical, analytical approach to business conversations and chat dialogue High level of trust and integrity Exercise good judgment Ability to work well within a close team environment, self-sufficient, resourceful, and works well with minimal supervision Ability to build strong professional relationships and adapt approach to different management styles Must be able to multi-task Knowledge of call center environment What You Can Expect •Starting hourly rate of $15.00/hr.
$2.00/hr.
for French Bilingual Differential •Hours of Operation: Monday thru Friday: 8:00am to 11pm & Saturday: 8am
- 8:00 pm EST •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect- a team that is accountable, dependable and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
Not Specified
Escalation Support Specialist (Automotive Customer Support)
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services.
In this position, you'll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions.
You'll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies.
By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles.
During a Typical Day, You'll Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs).
Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed.
Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability.
Analyze support trends and recurring issues to identify root causes and areas for improvement.
Contribute to the development of reports and key performance indicators (KPIs).
Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties.
Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams.
Identify opportunities to streamline support processes and reduce manual effort.
Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions.
Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution.
Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning.
What You Bring to the Role A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred—or equivalent practical experience.
3 years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role.
Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce.
Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow).
Experience working in a remote or distributed work environment is a plus.
Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues.
Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus.
High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations.
Proven adaptability in fast-paced environments with shifting priorities and evolving technologies.
Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences.
Demonstrated ability to work both independently and collaboratively within cross-functional teams.
A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations.
What You Can Expect Starting hourly pay rate of $21.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-Winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a full-time position (40 hours per week) with a hybrid work schedule.
You'll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays.
Our hours of operation are 8:00 AM to 8:00 PM ET, and your specific working hours may vary within that window.
All necessary equipment and tools will be provided to support your success in the role.
About Percepta Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Hybrid
As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Escalation Support Specialist plays a vital role in delivering a smooth and reliable experience for customers using connected vehicle services.
In this position, you'll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions.
You'll be part of a team dedicated to creating innovative, integrated customer experiences through connected technologies.
By leveraging over-the-air (OTA) updates and advanced digital platforms, the team is continuously enhancing vehicle functionality and redefining how customers interact with their vehicles.
During a Typical Day, You'll Provide expert-level technical assistance for escalated customer issues, ensuring timely resolution within defined service-level agreements (SLAs).
Diagnose and resolve complex hardware and software issues related to connected vehicle services, collaborating with engineering, product, and other internal teams as needed.
Use connected vehicle data to identify and address potential issues before they affect customers, contributing to improvements in service quality and reliability.
Analyze support trends and recurring issues to identify root causes and areas for improvement.
Contribute to the development of reports and key performance indicators (KPIs).
Work closely with internal stakeholders and external partners to resolve issues efficiently and maintain clear, consistent communication with all parties.
Maintain responsibility for end-to-end case management, ensuring updates are clearly communicated to customers, internal stakeholders, and partner teams.
Identify opportunities to streamline support processes and reduce manual effort.
Collaborate with the Knowledge Base team to create and maintain internal documentation that enables real-time solutions.
Escalate unresolved or highly complex issues through appropriate channels (e.g., Jira, ServiceNow, Microsoft Teams, Webex), ensuring timely handoff and continued visibility until resolution.
Monitor and communicate patterns in software-related issues to team leads and relevant stakeholders to support root-cause analysis and long-term resolution planning.
What You Bring to the Role A high school diploma or GED (required); additional education in automotive service, software technology, or a related field is preferred—or equivalent practical experience.
3 years of experience in engineering or technical support, ideally in a customer-facing or escalation-focused role.
Proficiency with help desk platforms, remote support tools, and CRM systems such as Microsoft Dynamics or Salesforce.
Familiarity with incident and problem management tools (e.g., Jira, BMC, ServiceNow).
Experience working in a remote or distributed work environment is a plus.
Strong technical troubleshooting skills with the ability to resolve complex hardware and software issues.
Solid understanding of the software development lifecycle (SDLC) and Agile methodologies; experience with developer tools (e.g., IDEs, compilers, debuggers) is a plus.
High emotional intelligence with the ability to empathize with customer concerns and maintain professionalism in high-pressure situations.
Proven adaptability in fast-paced environments with shifting priorities and evolving technologies.
Exceptional communication and interpersonal skills, with a strong focus on delivering outstanding customer experiences.
Demonstrated ability to work both independently and collaboratively within cross-functional teams.
A proactive mindset and passion for identifying solutions, improving processes, and exceeding customer expectations.
What You Can Expect Starting hourly pay rate of $21.00 per hour (based on experience and other factors) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Award-Winning Employee Rewards Program (Perci Perks) A Bit More About Your Role This is a full-time position (40 hours per week) with a hybrid work schedule.
You'll work on-site at our office in Michigan Central Station, located in Corktown, Monday through Thursday, with the flexibility to work remotely on Fridays.
Our hours of operation are 8:00 AM to 8:00 PM ET, and your specific working hours may vary within that window.
All necessary equipment and tools will be provided to support your success in the role.
About Percepta Established in 2000 as a joint venture between TTEC and a leading auto manufacturer, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Hybrid
Not Specified
Tier I Volvo Frontline Support Representative
🏢 Percepta
Salary not disclosed
At Percepta, we bring first-class service across each market we support.
As a Tier 1 Volvo Frontline Support Representative in Mahwah, NJ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Representing Volvo Cars USA, the Representative ensures customer satisfaction through a professional, caring approach always.
During a Typical Day, You’ll •Coordinate towing and roadside assistance for Volvo car owners.
•Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats •Navigate systems efficiently to provide accurate, timely, and courteous manner •Document and all customer interactions in the appropriate systems •Assist customers with product-related inquiries using all available resources •Take ownership of resolving customer issues within authority, ensuring customer satisfaction •Escalate complex issues to Tier 2 support or management when necessary What You Bring to the Role Education •High School diploma required, College degree a plus Experience •1-3 years of relevant call center/customer service work experience preferred Skills •Roadside dispatching or emergency response experience preferred •Ability to work both independently and as part of a team •Strong decision-making skills, using logic and intuition •Excellent organizational skills •Excellent communication skills, both written and verbal •Comfortable communicating via phone, email, text, or other written forms, adjusting style as needed •Creative problem-solving and troubleshooting abilities •Speed and accuracy in typing What You Can Expect •Total of $21.00 per hour.
•The facility is inviting, with a coffee bar, a gym, a cafeteria, and great work culture.
•Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) Additional The position is working fully onsite in Mahwah, NJ.
Must live within a commutable distance to the office.
The hours of operation are 6 am to 9 pm, 7 days a week.
Full-time hours are available.
Seeking associates who are flexible between 6 am and 9 pm, 7 days a week, for a full-time 40 hour work week.
Next training date is estimated to be April 13, 2026.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: •Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
•Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
•Leave it better – We take ownership and leave every process, person, and place better than we found it.
•Win together – We succeed as one—celebrating, supporting, and showing up for each other.
•Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-onsite
As a Tier 1 Volvo Frontline Support Representative in Mahwah, NJ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Representing Volvo Cars USA, the Representative ensures customer satisfaction through a professional, caring approach always.
During a Typical Day, You’ll •Coordinate towing and roadside assistance for Volvo car owners.
•Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats •Navigate systems efficiently to provide accurate, timely, and courteous manner •Document and all customer interactions in the appropriate systems •Assist customers with product-related inquiries using all available resources •Take ownership of resolving customer issues within authority, ensuring customer satisfaction •Escalate complex issues to Tier 2 support or management when necessary What You Bring to the Role Education •High School diploma required, College degree a plus Experience •1-3 years of relevant call center/customer service work experience preferred Skills •Roadside dispatching or emergency response experience preferred •Ability to work both independently and as part of a team •Strong decision-making skills, using logic and intuition •Excellent organizational skills •Excellent communication skills, both written and verbal •Comfortable communicating via phone, email, text, or other written forms, adjusting style as needed •Creative problem-solving and troubleshooting abilities •Speed and accuracy in typing What You Can Expect •Total of $21.00 per hour.
•The facility is inviting, with a coffee bar, a gym, a cafeteria, and great work culture.
•Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) Additional The position is working fully onsite in Mahwah, NJ.
Must live within a commutable distance to the office.
The hours of operation are 6 am to 9 pm, 7 days a week.
Full-time hours are available.
Seeking associates who are flexible between 6 am and 9 pm, 7 days a week, for a full-time 40 hour work week.
Next training date is estimated to be April 13, 2026.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: •Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
•Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
•Leave it better – We take ownership and leave every process, person, and place better than we found it.
•Win together – We succeed as one—celebrating, supporting, and showing up for each other.
•Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-onsite
Not Specified
Bilingual Spanish Customer Support Representative (Volvo Car USA)
🏢 Percepta
Salary not disclosed
At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey.
As a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Representing Volvo Cars USA, the representative ensures customer satisfaction through a professional, caring approach.
During a Typical Day, You'll Coordinate towing and roadside assistance for Volvo car owners.
Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats Navigate systems efficiently to provide accurate, timely, and courteous manner Document and all customer interactions in the appropriate systems Assist customers with product-related inquiries using all available resources Take ownership of resolving customer issues within authority, ensuring customer satisfaction Escalate complex issues to Tier 2 support or management when necessary What You Bring to the Role High School diploma required; College degree is a plus Bilingual in Spanish and English is required
- must pass assessments, written and oral.
A minimum of one (1) year of previous customer service call-handling experience Roadside dispatching or emergency response experience is preferred Ability to work both independently and as part of a team Strong decision-making skills, using logic and intuition Excellent organizational skills Excellent communication skills, both written and verbal Experience communicating via phone, email, text, or other written forms, adjusting style as needed Creative problem-solving and troubleshooting abilities Speed and accuracy in typing What You Can Expect Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role The position is working fully onsite in Mahwah, NJ.
Must live within a commutable distance to the office.
The hours of operation are 6:00 AM to 9:00 PM, 7 days a week.
Full-time hours are available.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
As a Bilingual Spanish Customer Support Representative (supporting Volvo Car USA) working on-site in Mahwah, NJ, you'll become part of a community that values your success, supports your career growth, and celebrates your contributions.
What You'll Be Doing The Bilingual Spanish Customer Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions.
Representing Volvo Cars USA, the representative ensures customer satisfaction through a professional, caring approach.
During a Typical Day, You'll Coordinate towing and roadside assistance for Volvo car owners.
Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats Navigate systems efficiently to provide accurate, timely, and courteous manner Document and all customer interactions in the appropriate systems Assist customers with product-related inquiries using all available resources Take ownership of resolving customer issues within authority, ensuring customer satisfaction Escalate complex issues to Tier 2 support or management when necessary What You Bring to the Role High School diploma required; College degree is a plus Bilingual in Spanish and English is required
- must pass assessments, written and oral.
A minimum of one (1) year of previous customer service call-handling experience Roadside dispatching or emergency response experience is preferred Ability to work both independently and as part of a team Strong decision-making skills, using logic and intuition Excellent organizational skills Excellent communication skills, both written and verbal Experience communicating via phone, email, text, or other written forms, adjusting style as needed Creative problem-solving and troubleshooting abilities Speed and accuracy in typing What You Can Expect Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium) Health/Dental/Vision/Life Insurance Flexible Spending Account (FSA) and Health Savings Account (HSA) 401(k) with company match Vacation/Sick Time and Paid Holidays Tuition Reimbursement Employee Assistance Program Employee Discount Program Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) A Bit More About Your Role The position is working fully onsite in Mahwah, NJ.
Must live within a commutable distance to the office.
The hours of operation are 6:00 AM to 9:00 PM, 7 days a week.
Full-time hours are available.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility
- We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
- We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
- We take ownership and leave every process, person, and place better than we found it.
Win together
- We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
- We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
#LI-Onsite
Not Specified
Dealer Technical Communication Specialist
🏢 Percepta
Salary not disclosed
What You’ll Be Doing We are seeking a highly organized, automotive-industry professional to serve as the primary liaison and coordinator for the Dealer Warranty Admin Panel.
This dual-impact role requires a blend of strategic communication and high-level logistical management.
You will own all communications to the Warranty Admin Panel and develop technical communication initiatives that drive dealer engagement and operational efficiency.
The ideal candidate will manage SE&O (Service Engineering & Operations) requests, ensuring that clear, engaging, and accurate content is delivered to our dealer network while maintaining the infrastructure for our monthly panel reviews.
Responsibilities Enhanced Dealer Technical Communications Author / proofread / edit dealer technical communications o Oversee communication calendars and assist in executive communication planning o Collaborate with internal departments to ensure consistent messaging o Coordinate Technical Governance meeting agendas, communications, and deliverables o Manage internal Search and Rescue Support Warranty Admin Panel: Meeting Coordination & Hosting: Serve as the primary lead for the coordination of monthly Warranty Admin Panel meetings, utilizing both in-person and virtual formats.
Manage all meeting logistics, including room bookings, audio-visual setup, and virtual platform management (e.g., Webex, Microsoft Teams, or Zoom).
Ensure a professional environment by hosting sessions and troubleshooting any real-time technical or logistical issues.
Materials & Documentation: Collaborate with stakeholders to gather, organize, and format presentation materials and data decks.
Ensure all participants have access to necessary documentation and agendas prior to the start of each session.
Travel & Logistics Management: Act as the central point of contact for all panel-related travel.
Coordinate accommodations and travel itineraries, including booking flights, securing hotel accommodations, and organizing ground transportation.
Facilitate group activities or off-site logistics associated with in-person panel meetings to ensure a cohesive experience for all attendees.
What You Bring to the Role Education •Bachelor’s degree in Communications, Business Administration, Automotive Technology, or a related field.
Or equivalent work experience Experience •Experience: 7 years of professional experience in administrative coordination, technical writing, or dealer operations.
•Industry Knowledge: Prior experience within the Automotive industry is required; a background in service engineering, warranty, or dealer relations is highly preferred.
•Proven Track Record: Demonstrated experience managing complex logistics (travel, events, or large meetings) and authoring professional-grade communications for a wide audience.
Skills •Organizational Excellence: Proven ability to manage multiple moving parts, from calendar invites to complex travel itineraries.
Comfortable with timing plans and drive-for-results attitude.
Ability to work independently, partnering directly with the client and other Ford team members as needed •Technical Proficiency: Comfortable hosting virtual meetings and managing presentation software (PowerPoint, etc.).
•Communication: Strong interpersonal skills to interface with various levels of leadership and external vendors.
Excellent written communication skills with keen attention to spelling, grammar, punctuation, formatting.
Exceptional verbal communication skills with the ability to simplify and articulate complex processes with professional tone and patience •Attention to Detail: High precision in managing travel dates, meeting agendas, and material accuracy.
•Collaboration: Strong collaboration skills to work in a team environment with deadlines.
Strong cross functional teamwork.
•Microsoft Office Proficiency (Word/Excel/PowerPoint/Teams/Sharepoint/Project) Other •Hybrid work arrangement, onsite in Allen Park, MI What You Can Expect •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday.
As a Percepta team member, you can expect: Culture of Service – to be treated like you are the customer from day one .
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect– a team that is accountable, dependable and gives you their full attention.
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
Career Growth – lots of learning opportunities for aspiring minds Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Hybrid
This dual-impact role requires a blend of strategic communication and high-level logistical management.
You will own all communications to the Warranty Admin Panel and develop technical communication initiatives that drive dealer engagement and operational efficiency.
The ideal candidate will manage SE&O (Service Engineering & Operations) requests, ensuring that clear, engaging, and accurate content is delivered to our dealer network while maintaining the infrastructure for our monthly panel reviews.
Responsibilities Enhanced Dealer Technical Communications Author / proofread / edit dealer technical communications o Oversee communication calendars and assist in executive communication planning o Collaborate with internal departments to ensure consistent messaging o Coordinate Technical Governance meeting agendas, communications, and deliverables o Manage internal Search and Rescue Support Warranty Admin Panel: Meeting Coordination & Hosting: Serve as the primary lead for the coordination of monthly Warranty Admin Panel meetings, utilizing both in-person and virtual formats.
Manage all meeting logistics, including room bookings, audio-visual setup, and virtual platform management (e.g., Webex, Microsoft Teams, or Zoom).
Ensure a professional environment by hosting sessions and troubleshooting any real-time technical or logistical issues.
Materials & Documentation: Collaborate with stakeholders to gather, organize, and format presentation materials and data decks.
Ensure all participants have access to necessary documentation and agendas prior to the start of each session.
Travel & Logistics Management: Act as the central point of contact for all panel-related travel.
Coordinate accommodations and travel itineraries, including booking flights, securing hotel accommodations, and organizing ground transportation.
Facilitate group activities or off-site logistics associated with in-person panel meetings to ensure a cohesive experience for all attendees.
What You Bring to the Role Education •Bachelor’s degree in Communications, Business Administration, Automotive Technology, or a related field.
Or equivalent work experience Experience •Experience: 7 years of professional experience in administrative coordination, technical writing, or dealer operations.
•Industry Knowledge: Prior experience within the Automotive industry is required; a background in service engineering, warranty, or dealer relations is highly preferred.
•Proven Track Record: Demonstrated experience managing complex logistics (travel, events, or large meetings) and authoring professional-grade communications for a wide audience.
Skills •Organizational Excellence: Proven ability to manage multiple moving parts, from calendar invites to complex travel itineraries.
Comfortable with timing plans and drive-for-results attitude.
Ability to work independently, partnering directly with the client and other Ford team members as needed •Technical Proficiency: Comfortable hosting virtual meetings and managing presentation software (PowerPoint, etc.).
•Communication: Strong interpersonal skills to interface with various levels of leadership and external vendors.
Excellent written communication skills with keen attention to spelling, grammar, punctuation, formatting.
Exceptional verbal communication skills with the ability to simplify and articulate complex processes with professional tone and patience •Attention to Detail: High precision in managing travel dates, meeting agendas, and material accuracy.
•Collaboration: Strong collaboration skills to work in a team environment with deadlines.
Strong cross functional teamwork.
•Microsoft Office Proficiency (Word/Excel/PowerPoint/Teams/Sharepoint/Project) Other •Hybrid work arrangement, onsite in Allen Park, MI What You Can Expect •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) •Employee Rewards Program (Perci Perks) About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them everyday.
As a Percepta team member, you can expect: Culture of Service – to be treated like you are the customer from day one .
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions.
Respect– a team that is accountable, dependable and gives you their full attention.
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization.
Career Growth – lots of learning opportunities for aspiring minds Diversity – be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test.
Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
#LI-Hybrid
Not Specified
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