Perception Encoder Meta, AI Jobs in Usa

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Local Contract Nurse Practitioner - Family Practice
✦ New
Salary not disclosed
Vinita, OK 15 hours ago
Job Description

Encode INC is seeking a Nurse Practitioner Family Practice for a local contract job in Vinita, Oklahoma.

Job Description & Requirements

- Specialty: Family Practice
- Discipline: Nurse Practitioner
- Start Date: 06/19/2026
- Duration: 13 weeks
- 40 hours per week
- Shift: 10 hours, days
- Employment Type: Local Contract

Job Title: Physician Assistant (PA-C) – Clinic (Locum)

Location: Vinita Health Center
Organization: Cherokee Nation
Start Date: June 1, 2026
End Date: September 5, 2026
Job Type: Locum / Contract
Schedule: 10-hour shifts, 4 days per week

Job Overview

We are seeking a dedicated and skilled Physician Assistant (PA-C) to provide high-quality outpatient clinical care at Vinita Health Center. The provider will work in a collaborative environment delivering comprehensive care to patients across various age groups, focusing on diagnosis, treatment, and preventive care.

Key Responsibilities

- Provide primary and outpatient clinical care to patients of all ages
- Perform patient evaluations, physical exams, and medical histories
- Diagnose and treat acute and chronic conditions
- Order and interpret diagnostic tests and lab results
- Develop and implement patient treatment plans
- Prescribe medications in accordance with state regulations
- Provide patient education on health maintenance and disease prevention
- Maintain accurate and timely documentation in the electronic health record (EHR)
- Collaborate with physicians and multidisciplinary healthcare teams
- Ensure compliance with all clinical, safety, and regulatory standards

Minimum QualificationsEducation

- Graduate of an accredited Physician Assistant program

Licensure

- Active Physician Assistant (PA-C) license
- Valid Oklahoma license or ability to obtain prior to start

Experience

- Prior clinic or outpatient experience preferred
- Experience in primary care or family medicine is highly desirable

Required Certifications

- BLS (Basic Life Support)
- ACLS (preferred)

Skills & Competencies

- Strong clinical assessment and diagnostic skills
- Ability to manage a wide range of patient conditions
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong documentation and EHR proficiency
- Patient-focused approach with high attention to quality care

Work Environment

- Outpatient clinic setting
- Collaborative team-based care model
- Moderate to high patient volume

About Encode INC
At Encode, we empower organizations and individuals through innovative, human-centric workforce and technology solutions. With decades of experience and a proven track record, we deliver more than just healthcare staffing, we provide integrated, strategic support across industries, with particular strength in federal and government contracts.
Benefits

- 401k retirement plan
- Vision benefits
- Dental benefits
- Referral bonus
- Life insurance
- Medical benefits
contract
Travel Nurse Level III RN - PACU - Post Anesthesia Care
✦ New
Salary not disclosed
Tahlequah, OK 15 hours ago
Job Description

Encode INC is seeking a travel nurse RN PACU - Post Anesthesia Care Level III for a travel nursing job in Tahlequah, Oklahoma.

Job Description & Requirements

- Specialty: PACU - Post Anesthesia Care
- Discipline: RN
- Start Date: 04/06/2026
- Duration: 13 weeks
- 40 hours per week
- Shift: 8 hours, days
- Employment Type: Travel

Level 3 Registered Nurse – PACU (Post-Anesthesia Care Unit)

Position: Level 3 Registered Nurse – PACU
Start Date: April 6, 2026
End Date: July 4, 2026
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
On-Call: Once per week + one weekend per month
Environment: Busy PACU / Operating Room support

Position Summary

The PACU Registered Nurse (RN) provides specialized post-anesthesia nursing care for patients recovering from surgical procedures. The RN monitors patients during the immediate post-operative period, ensuring safe recovery from anesthesia and coordinating care with surgical and anesthesia teams.

This role requires strong clinical judgment, the ability to respond quickly to complications, and experience working in a fast-paced surgical environment.

Key Responsibilities

- Provide post-anesthesia care to patients recovering from surgical procedures.
- Monitor patients’ vital signs, airway status, and neurological responses following anesthesia.
- Assess patients for complications such as respiratory distress, bleeding, or adverse reactions to anesthesia.
- Administer medications, IV therapy, and pain management treatments as ordered by physicians.
- Maintain a patient-to-nurse ratio of 1:4 (maximum 1:6) while ensuring safe patient care.
- Collaborate with surgeons, anesthesiologists, and operating room staff for coordinated patient care.
- Accurately document patient status, nursing interventions, and recovery progress in the electronic health record.
- Utilize Cerner electronic medical record system for patient documentation and care management.
- Provide patient and family education regarding post-operative care and recovery instructions.
- Respond to emergency situations and provide advanced life support if required.

Required QualificationsExperience

- Minimum 3 years of PACU or critical care nursing experience
- 5+ years preferred
- Experience working in busy surgical or hospital PACU environments

Licensure

- Active Registered Nurse (RN) license (State or Compact License)

Required Certifications

- BLS – Basic Life Support
- ACLS – Advanced Cardiovascular Life Support
- PALS – Pediatric Advanced Life Support

Certifications are commonly issued by the American Heart Association.

Required Skills

- PACU recovery and post-anesthesia monitoring
- Airway management and respiratory monitoring
- Pain management and IV medication administration
- Ability to recognize and respond to post-operative complications
- Experience using Cerner
- Strong communication and teamwork skills

About Encode INC
At Encode, we empower organizations and individuals through innovative, human-centric workforce and technology solutions. With decades of experience and a proven track record, we deliver more than just healthcare staffing, we provide integrated, strategic support across industries, with particular strength in federal and government contracts.
Benefits

- 401k retirement plan
- Vision benefits
- Dental benefits
- Referral bonus
- Life insurance
- Medical benefits
Not Specified
Executive Assistant to the VP Engineering - Paris
Salary not disclosed
Paris, TX 2 days ago

About Mistral

At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life.

We democratize AI through high-performance, optimized, open-source and cutting-edge models, products and solutions. Our comprehensive AI platform is designed to meet enterprise needs, whether on-premises or in cloud environments.

We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, USA, UK, Germany and Singapore. We are creative, low-ego and team-spirited.

Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on Summary

* We are seeking a highly motivated, organized, and experienced Executive Assistant to support our Head of Engineering in a fast-paced startup environment. The ideal candidate will have a strong work ethic, excellent communication skills, and the ability to handle a wide variety of tasks with professionalism, rigor and confidentiality.

* The position is Paris-based.

Key Responsibilities

* Manage the Head of Engineering's calendars, including scheduling meetings, appointments, and travel arrangements.

* Handle all incoming and outgoing correspondence, including emails, letters, and phone calls.

* Prepare and manage documents, presentations, reports, and agendas for meetings.

* Coordinate and liaise with staff, clients, and suppliers to organize meetings and events.

* Manage and maintain office systems, including filing systems and databases.

* Plan and coordinate both domestic and international travel arrangements.

* Act as a point of contact among executives, employees, clients, and other external partners.

* Handle confidential matters with discretion.

* Run projects in collaboration with our office manager (e.g employee events).

Who you are

* Bachelor's degree or equivalent experience.

* Proven experience as an Executive Assistant or similar role supporting C-level executives (C-suite; Partners in consulting firms) in fast paced environments. Having worked with Tech Leadership is a strong plus.

* Excellent verbal and written communication skills.

* Strong organizational skills with the ability to multitask and manage competing priorities.

* Proficiency in MS Office Suite (Word, Excel, PowerPoint) and Google Suite.

* Ability to maintain a high level of confidentiality and discretion.

* Strong problem-solving skills and the ability to think proactively.

* Positive mindset and solution oriented

* Flexibility to work in a fast-paced, ever-changing startup environment.

Now, it would be ideal if you

* Have interest for AI.

* Have worked in a tech company.

* Already worked with a VP engineering.

What we offer

* Competitive cash salary and equity

* Food : Daily lunch vouchers

* Sport : Monthly contribution to a Gympass subscription

* Transportation : Monthly contribution to a mobility pass

* ? Health : Full health insurance for you and your family

* Parental : Generous parental leave policy

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Not Specified
Account Executive, Strategic Sales & Partnerships
Salary not disclosed
Bellevue, WA 2 days ago

About Cascade AI 


Cascade AI is an agentic AI company for employee support, purpose-built for HR and the employees they serve. Our suite of specialized AI agents is transforming how enterprises operate—redefining how employees engage with HR and how HR teams work at scale. 


Employee-facing agents handle Q&A, benefits decision support, leave planning, onboarding, and offboarding, while HR-team-facing agents drive operational excellence through people analytics, leave management, benefits contract integrity reviews, and more. By automating complex, high-impact HR processes, Cascade AI enables organizations to elevate the employee experience while unlocking new levels of efficiency, accuracy, and speed for HR. 


We’ve raised $5.4M led by Gradient Ventures, Google’s AI fund, and have forged strategic partnerships with Microsoft and Google. We are already live with large customers, including Fortune 100 organizations, and have validated early product-market fit across multiple sales channels and industries. 


Co-founded by two former Microsoft AI engineers, Cascade AI offers the rare opportunity to shape the storytelling of agentic AI in the enterprise - defining a new category and building a brand from the ground up. We are entering our next stage of growth and seeking our first Head of Marketing to lead this charge. 


The Role 


We’re looking for a Strategic Sales & Partnerships Lead to drive new revenue and scale our partner ecosystem. You’ll own the full sales cycle—from sourcing and closing direct deals to managing and activating partnerships that expand Cascade’s reach.

You’ll work closely with the CEO, Head of Sales, and Marketing to accelerate growth through direct sales and strategic alliances.


What You'll Do


  • Close New Business: Drive full-cycle sales for enterprise and mid-market opportunities.
  • Activate Partnerships: Run partner demos, joint pitches, and field engagements to drive revenue through existing channels.
  • Develop New Partnerships: Identify and activate new partnerships across PE firms, consulting groups, and cloud ecosystems (Azure, Google).
  • Manage and Grow Existing Partners: Deepen relationships with key partners (Lockton, Mercer, etc.), align on goals, and track joint outcomes.
  • Run Partner QBRs: Own quarterly reviews and ensure alignment on pipeline, co-marketing, and success metrics.
  • Collaborate with Marketing: Partner on sales enablement, joint events, webinars, and channel content syndication to amplify reach.
  • Shape GTM Partnership Strategy: Help define Cascade’s go-to-market channel and partnership strategy with Cascade GTM leadership team by leveraging your experience working with PE firms, benefits brokers, consultancies, and cloud ecosystem partners to identify scalable revenue opportunities.


About You

  • 3–5+ years of experience in enterprise sales, partnerships, or business development, ideally in SaaS, AI, or HR Tech.
  • Proven track record of closing new business and scaling revenue through partnerships or indirect channels.
  • Skilled at building executive relationships and navigating complex partner ecosystems.
  • Comfortable operating in a fast-moving startup environment and rolling up your sleeves.
  • Strong communicator with the ability to translate technical value into business outcomes.


Success Looks Like

  • Closed new customers directly and through partner channels.
  • Activated new partnerships generating pipeline and revenue.
  • Deepened existing partner relationships, with joint events and measurable co-sell activity.
Not Specified
Associate General Counsel
Salary not disclosed

About Higgsfield

Higgsfield AI is the leading video AI company redefining synthetic media on socials. The company is entering its next stage of scale with $200M+ run-rate sales in just 9 months after launch, and a fresh $130M Series A.

Role Overview

We are hiring an Associate General Counsel, Product to serve during a period of hypergrowth. This role reports directly to the General Counsel and will focus on product, privacy, AI, and other regulatory matters. It is an opportunity to shape and scale an emerging Legal function that also serves as a business thought partner and guide. A successful candidate will be a high-energy problem-solver who consistently drives results.

This role is hybrid and based in the San Francisco Bay Area (preferred) or Los Angeles.

Key Responsibilities

  • Work closely with the company's design, engineering, and research teams to provide to legal and strategic risk-mitigation advice on a variety of topics including privacy, data security, safety, copyright, AI regulations, and consumer protection laws.
  • Grow and operate a global privacy and data protection compliance program.
  • Build out legal and operational infrastructure so risk is managed in an efficient and scalable way.
  • Stay current on legal developments relevant to AI companies and translate the potential risks into actionable advice.
  • Contribute to urgent company initiatives that may be outside of your core expertise.

Knowledge, Skills, and Qualifications

  • Strong knowledge of state and international privacy, data protection, and online safety laws.
  • Working knowledge of copyright, secondary liability, and emerging AI regulations. Curiosity and discipline to learn new areas of law to meet business needs.
  • Some knowledge of marketing and consumer protection laws as applied to digital platforms and ecommerce.
  • Low-ego, "doer" attitude. Someone who eagerly tackles projects large and small. Not an equivocator, mere delegator, or someone overly reliant on outside experts.
  • Comfort in a very fast-paced, demanding, results-oriented environment with colleagues in distant time zones.
  • Crisp, business-friendly communications skills.
  • J.D. and active membership in at least one state bar who can practice in-house in California.
  • 6+ years of experience practicing law.
  • Strongly preferred: meaningful in-house experience at a high-growth tech company with AI-powered products.
Not Specified
Sales Account Representative – SMB / Mid-Market
Salary not disclosed
Bellaire, TX 2 days ago

About Veritec AI

Veritec AI builds AI-powered solutions for legal and healthcare organizations. Our flagship products — FileFlow and LitHub — help professionals in regulated industries eliminate manual document review, accelerate case timelines, and unlock actionable intelligence from unstructured data. We're early-stage, growing fast, and looking for people who want to build something meaningful.


About the Role

This is not a coast-and-collect role. We're looking for a hungry, competitive SMB / Mid-Market Account Representative who thrives under pressure and wants to be part of building a sales engine from the ground up. You'll own the full sales cycle — from outbound prospecting and discovery through close — selling AI-powered document intelligence solutions to law firms and healthcare organizations.


You'll be expected to move fast, figure things out without a playbook, and outwork the competition daily. If you want structure, hand-holding, and a slow ramp — this isn't the right fit. If you want ownership, speed, and the upside that comes with getting in early at a high-growth AI company — keep reading.


What You'll Do

  • Own and manage the full sales cycle for SMB and mid-market accounts, from outbound prospecting through contract execution — no one is feeding you leads
  • Aggressively build pipeline through high-volume outbound outreach, creative prospecting, inbound follow-up, and referral development
  • Conduct discovery calls and product demonstrations, translating complex AI/document processing capabilities into clear, urgent business value
  • Develop and deliver tailored proposals, ROI analyses, and business cases that drive fast decision-making
  • Collaborate closely with product, engineering, and customer success to ensure smooth onboarding and high retention
  • Track all activity, pipeline, and forecasts in CRM with discipline and accuracy — we're data-driven and expect full visibility
  • Provide real-time market feedback to leadership on competitive landscape, objections, pricing dynamics, and feature gaps
  • Hit and exceed monthly and quarterly revenue targets — accountability is non-negotiable
  • Wear multiple hats as needed; this is a startup, and the lines between sales, marketing, and strategy blur regularly



What You Bring

  • 2–5 years of B2B SaaS sales experience in a full-cycle closing role — you've carried a quota and crushed it
  • Experience selling into legal, insurance, healthcare, or other regulated industries strongly preferred
  • Demonstrated ability to prospect, build pipeline, and close deals in the $15K–$150K+ ARR range
  • Comfort selling technical products; ability to understand and articulate AI, automation, and data-driven value propositions
  • Strong discovery and consultative selling skills — you lead with the client's problem, not the product
  • High activity tolerance — you're comfortable making 50+ touches a day and don't need motivation to pick up the phone
  • Relentless work ethic and a chip on your shoulder; you take ownership and don't make excuses
  • Excellent verbal and written communication skills
  • Experience with CRM tools (HubSpot, Salesforce, or similar)



Nice to Have

  • Familiarity with document review, litigation support, medical records, or claims processing workflows
  • Experience at an early-stage or growth-stage startup where you helped build the sales process, not just follow one
  • Existing relationships within the legal tech, insurtech, or healthtech ecosystems



What We Offer

  • Competitive base salary + aggressive, uncapped commission structure that rewards top performers
  • Equity participation — you're building this with us
  • On-site work environment with a tight, high-energy team
  • Direct access to the CEO and influence over product direction, go-to-market strategy, and company trajectory
  • The opportunity to be a foundational member of a sales team at a company positioned in one of the fastest-growing markets in tech



This role is for closers, builders, and competitors. If that's you, we want to talk.

Not Specified
Quality Assurance Manager
Salary not disclosed
Redwood City, CA 2 days ago

QA Manager

NeuBird is scaling rapidly and we need a hands-on QA leader who can build quality into everything we ship while still rolling up their sleeves to write tests and debug complex issues. You'll own quality across our AI-powered DevOps platform while building and mentoring a distributed QA team.


What You'll Do

Lead quality assurance for Hawkeye, our AI SRE agent that helps teams manage and troubleshoot their production environments. You'll design and implement comprehensive test strategies covering UI, integration, and AI-specific testing while building the automation frameworks that let us ship fast without breaking things.

You'll manage a distributed QA team across the US and India, balancing hands-on testing work with coaching and process improvement. This means writing critical test cases yourself, reviewing automation PRs, coordinating testing across time zones, and partnering with engineering to catch issues before they reach customers. You'll own test infrastructure, establish quality metrics that matter, and be the voice of the customer when making tradeoffs between speed and stability.

This role reports to the VP of Engineering and will be instrumental in maintaining our product quality as we scale to aggressive growth targets.


What You Bring

You have 5-7 years in QA with at least 2 years managing QA teams, ideally at a B2B SaaS company building infrastructure or observability tools. You're deeply experienced with UI testing frameworks (Selenium, Cypress, Playwright), integration testing in complex distributed systems, and modern automation frameworks (pytest, Jest, TestNG, or similar). You understand the unique challenges of testing observability tools—metrics pipelines, log aggregation, distributed tracing, and alert systems.

Experience testing AI/ML systems is a strong plus—whether that's model validation, testing non-deterministic outputs, or ensuring AI agent reliability. You've worked with distributed teams across multiple time zones and know how to build processes that work asynchronously. You're comfortable with cloud platforms (AWS preferred), containerization, Kubernetes, and CI/CD pipelines.

More importantly, you're still technical. You can debug a failing test, write automation scripts, and jump into code reviews. You don't just manage—you lead by example. You understand that at a startup, sometimes the best leadership is writing the test that unblocks the team.


Why NeuBird

We're building the next generation of AI-powered DevOps intelligence. Join a well-funded team that's moving fast, shipping constantly, and building something genuinely differentiated in a massive market.

Not Specified
Product Manager, Streaming Intelligence
Salary not disclosed
San Francisco, CA 4 days ago

Company Description

Whissle is bridging the missing link in multi-modal AI. We are moving beyond the slow, broken "turn-based" experience of current AI solutions to pioneer Streaming Intelligence. Our platform continuously interprets meaning from live multi-modal input streams (voice, text, visual) to trigger instant, contextual actions and achieve faster task completion. This zero-wait, real-time approach creates a hands-free, hyper-personalized, and ambient interaction experience.


Role Description


As the VP of Product, Streaming Intelligence, you will be the definitive product owner and strategist for Whissle's core technology and APIs. Your mission is to define, prioritize, and drive the execution of a product roadmap that capitalizes on our Streaming Intelligence differentiator.


You will work closely with the CEO, the AI/ML, and Software Engineering teams to transform our advanced models into scalable enterprise solutions.


Product Strategy & Vision

  • Own the Streaming Intelligence Vision: Define the long-term product strategy on Advanced Streaming Intelligence for speech, text, and visual input streams.
  • Platform Roadmap Leadership: Develop and execute the product roadmap for the Intelligence-API and the Ambient-BOT platform components.
  • Monetization & Market Expansion: Identify and prioritize the next categories of consumer and enterprise applications—from hyper-personalized search to audio-visual NPC controls—that can be enabled and monetized by our zero-wait technology.


Enterprise & Execution


  • Drive Enterprise Deployment: Oversee the productization and successful deployment of the platform for major enterprise clients, directly contributing to company goals.
  • Domain Adapter Strategy: Guide the development of domain adapters (e.g., HR, CX, e-commerce) to facilitate specialized enterprise use cases.
  • Security & Compliance as a Feature: Ensure all products meet high standards for security, data privacy, and compliance (e.g., SOC2/HIPAA), productizing features like real-time redaction and non-storage of sensitive information transmission.


Leadership and GTM

  • Guide the Part-Time PM: Work in partnership with the existing Product Manager to ensure tactical execution, including the launch of the Whissle App v1 and successful paid pilot programs.
  • Market Leadership: Analyze competitor activities (e.g., turn-based systems like ChatGPT, Gemini, Perplexity) and use these insights to solidify Whissle's differentiated market positioning.


Qualifications

  • 10+ Years of Product Leadership experience, with a proven track record of bringing highly technical B2B/Enterprise products to market.
  • Deep Technical Expertise in AI/ML, particularly in the areas of speech, language processing, signal processing, or multi-modal AI.
  • Exceptional Strategic Planning skills, with prior experience scaling a product which needs real-time intelligence, broad technology skills and experience.
  • Strong Business Acumen in SaaS, enterprise licensing, and API revenue models.
  • Bachelor's degree in Business, Computer Science, Engineering, or a related field; a Master's or PhD is a strong plus (especially given the team's academic background).
  • Experience with building startups will be preferred


Compensation


We are on-boarding visionary leadership on equity basis before we raise suitable money from investors in the loop.

Not Specified
Founding GTM - Deployment Strategist
Salary not disclosed
New york city, NY 2 days ago
Founding Gtm - Deployment Strategist

Location: New York

Credal's mission is to harness frontier intelligence for everyone building a better future. Even though we're a small startup, our customers are some of the world's most important, publicly traded institutions and household names in sustainability, financial services, infrastructure, healthcare, housing, education and more. We focus on the needs of these highly regulated spaces, which means delivering something that:

1. Accelerates the most complex, sophisticated operations, so people can spend more time building great products.

2. Weaves security and governance throughout every part of our product - so that these large institutions can actually use AI tooling in production.

Credal isn't trying to be the most famous software company in the world - we're trying to be the most impactful one supporting responsible AI integrations.

Ultimately, our customers sign 6 figure contracts with Credal because they're betting on us as a partner that is central to the future of their business. Our use-cases aren't just chat with docs, but core, fundamental operations central to the business; like KYC and AML at Wise, Standards Setting at the IFRS or Infrastructure optimization at Mongodb. We've raised $10m in funding and are accelerating into the huge opportunity ahead.

Role Overview

As a Customer Success Manager at Credal, you will play a pivotal role in ensuring maximal adoption and value realization from our product across our diverse client base. You will partner with some of the most innovative and regulated institutions to guarantee they can fully utilize our AI platform in their operations.

Key Responsibilities
  • Customer Onboarding: Lead the customer onboarding process ensuring a smooth and effective integration of Credal's platform into their existing workflows.
  • Relationship Management: Develop and maintain strong relationships with key stakeholders to understand their business needs and how our product can support them.
  • Adoption Monitoring: Track and report on product usage and adoption metrics, identifying areas of success and opportunities for improvement.
  • Feedback Loop: Collect customer feedback and work collaboratively with the product team to inform product development and enhancements.
  • Training & Support: Facilitate training sessions and provide continuous support to customers to drive deeper engagement and help them achieve their goals.
  • Renewal & Upsells: Work strategically with customers and Sales to ensure renewals by highlighting product value and identifying upsell opportunities to expand our presence within client organizations.
  • Advocacy: Serve as a customer advocate internally, ensuring their needs are represented and prioritized in our product roadmap.
Qualifications
  • Exceptional interpersonal and communication skills, with an ability to manage client relationships and influence decisions.
  • Strong problem-solving skills and a proactive attitude towards addressing client challenges.
  • Understanding of AI technologies and their applications is highly desirable.
  • Ability to manage multiple clients simultaneously with excellent organizational skills.
  • Comfort working in a fast-paced, dynamic startup environment.

Join us at Credal and become part of a team harnessing frontier intelligence for everyone building a better future in the world's most critical industries.

Not Specified
Customer Success Specialist
✦ New
Salary not disclosed
Miami 15 hours ago
HelloGov AI is a Miami-based startup transforming how people interact with government services.

Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.

Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.

The Role Be part of a dedicated on-site team delivering a premium, concierge-level experience to our customers.

Through direct outbound calls, you will provide white glove service, guiding customers through their applications with clear communication, genuine care, and a customer-first approach.

This is a high-volume, customer-centric position with around 200 calls per day.

Success here means keeping customers on track, resolving concerns quickly, and providing a positive customer experience.

Benefits $50,000/year Parking pass provided Complimentary breakfast and snacks Aetna Medical, Vision, Dental & Life Insurance 10 PTO days + most federal holidays Growth opportunities within a fast-scaling startup Make 200 direct outbound calls daily to customers Guide customers through passport, visa, and registration applications Handle escalations by de-escalating customer concerns with professionalism and efficiency Drive customer retention and prevent cancellations or refunds Provide customer insights to improve services and processes Qualifications 1+ year in customer success, sales support, or a call center environment Proven de-escalation skills and ability to manage high call volume Strong verbal communication and problem-solving ability Experience with CRM or AI-driven tools (training provided) Highly organized, punctual, and self-directed Positive, team-oriented attitude with a results-driven mindset Bachelor's degree preferred Must be legally authorized to work in the U.S.

(background check required)
Not Specified
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