Pella Windows Jobs in Usa

Weather Shield, now a part of the Pella Family of Brands, is seeking a Customer Service Representative. This role is to provide the best customer service for our customers in alignment with the business objectives and goals of the organization. You will assist customers and other team members regarding product, pricing, status of orders, or any other questions they may have. This is a fulltime onsite position that reports to the Medford, WI office. Hours are generally 8am - 5pm central time, with rotational coverage of 7am shift and 6pm shift.

This is a welcoming team that is ready to provide training. This position is perfect for someone that enjoys helping others, takes pride in contributing to a team, and has strong computer skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responding to phone calls from customers and be a proactive voice of the company to them.

Identify and enter no-charge orders, credit memos and returns.

Research and resolve problems regarding orders.

Assist sales reps with product and procedural issues.

Respond to customer inquiries in a timely manner.

Follow up on orders that need attention.

Assist customers in learning our systems and using our tools.

Work with customers to fulfill their window and door buying needs.

Suggest additional products/options where appropriate.

Train and provide guidance to new team members to enhance customer service.

Suggest improvements to systems and procedures.

Help to implement changes that improve quality and efficiency.

Test new and updated programs.

Perform other job-related duties as necessary to fulfill responsibilities of the position.

Process Job Site service requests.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Excellent verbal and written communication skills, good reasoning skills and attention to detail

Ability to prioritize and organize work, analyze problems, offer suggestions and question inconsistencies.

Must be organized and have a friendly, courteous, helpful and positive attitude.

EDUCATION: High school diploma or equivalent preferred.

EXPERIENCE: Varying levels accepted.

COMPUTER SKILLS: Keyboarding skills, familiarity with general business applications.

PHYSICAL DEMANDS: Ability to sit for extended periods of time. Physical activities required are finger dexterity necessary to operate equipment used in the position, talking, seeing and hearing. Walking, sitting, bending/stooping, pushing/pulling and minimal unassisted lifting (up to 20 pounds) associated with the job duties is required.

EMPLOYEE ACKNOWLEDGEMENT:

This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

Join WesleyLife and Help Revolutionize the Aging Experience!

WesleyLife is revolutionizing the experience of aging by challenging the stigma that aging means decline and promoting the idea that life transitions are opportunities for growth and purpose. Come be a part of the revolution!

About the Role: CNA

As a CNA, you'll play a key role in supporting the health, happiness, and daily experience of the residents at Hearthstone in Pella.

As a CNA, you will:

• Assist residents with daily living activities, including bathing, dressing, grooming, and passing medications.
• Provide emotional support and companionship, fostering a positive and engaging environment.
• Conduct routine health monitoring, such as checking vital signs and administering medications.
• Facilitate resident participation in recreational and therapeutic activities.
• Ensure a clean and safe environment by adhering to infection control protocols.
• Communicate effectively with residents, families, and the healthcare team to provide comprehensive care.

Open Shifts Available:

• 1st Shift (6:00am-6:30pm) Full-Time
• 1st Shift (6:15am-2:45pm) Part-Time
• 2nd Shift (2:30pm-11:00pm) Full-Time
• 3rd Shift (10:45pm-7:15am) Full-Time

Qualifications:

• Compassionate, dependable, and motivated to serve others
• Strong communication and teamwork abilities
• CNA certified Required

Community Location: 1742 Main St Pella, IA 50219

What We Offer

We know a great career is about more than just a paycheck it's about belonging, growth, and making a difference. At WesleyLife, we provide:

Compensation & Flexibility:

• DailyPay Access: Get paid when you need it instantly access your earnings before payday
• Flexible Scheduling: We work with your needs and schedule
• Shift Differentials: 2nd Shift-$3.00/hr, 3rd Shift-$4.00/hr and Weekends-$1/hr
• We are currently offering a sign on bonus of $2,500 for Full-Time and $1,500 for Part-Time.

Health & Wellness:

• Comprehensive Benefits Package: Including health care, vision, dental, and 401(k).
• Free wellness center memberships
• Voluntary benefits including life, accident, and critical illness coverage

Education & Career Growth:

• Scholarship Assistance: Up to $3,000/year
• Tuition Reimbursement: Up to $1,500/year
• Educational Discounts: 18% off tuition at Purdue University Global
• Ongoing leadership training and development pathways

Extra Perks:

• Referral Bonus Program bring your friends and earn FT $500, PT $350, PRN $100; 30 and 90 days
• Recognition and appreciation programs that highlight your impact
• A workplace culture that prioritizes respect, teamwork, and support

Hearthstone, located in the heart of Pella, Iowa, is a WesleyLife Community for Healthy Living offering a comprehensive range of services including independent living, assisted living, memory support, short-term rehabilitation, and long-term nursing care across three distinct campuses. Embracing a ministry approach, Hearthstone focuses on enhancing residents' lives through engagement, respect, compassion, and joy. We feature an award-winning household model with 16 residents in each home engaging with one another and our greater community. With a commitment to community integration and celebrating the wisdom of aging, Hearthstone invites residents to live purposefully and enjoy a true sense of family and home.

Why Choose WesleyLife?

At WesleyLife, you're not just starting a job you're joining a purpose-driven community where your well-being, growth, and impact truly matter. With nearly 80 years of excellence in serving older adults, we empower our team members to thrive while making meaningful connections and changing lives every day.

WesleyLife is proud to be recognized as one of Senior Care's Best Places to Work by WeCare Connect! We're committed to a workplace where every team member is seen, heard, and appreciated.

Ready to Make a Difference?

We're excited to meet people who share our passion for service, wellness, and community.

Apply today and help us continue to revolutionize the aging experience the WesleyLife Way.

WesleyLife believes in welcoming all people to our team and is an equal opportunity employer. Because of our commitment to your health and well-being, you will be required to successfully complete a pre-hire health assessment, drug screen, and tobacco screen prior to beginning employment

Pella lies in central Iowa just 40 miles southeast of Des Moines.

Pella today boasts the largest working grain windmill in the United States, the Vermeer Mill.

The Pella Opera House, Lake Red Rock, and strong industry makes it a healthy business community.

CompHealth has relationships with hospitals across the country and often know about jobs before they're advertised.

Contact Hayley Greenberg .

Life insurance, medical benefits, and a retirement package Hospital-employed position with 6 weeks off per year Must be board certified or board eligible Hospital consults during business hours Monday through Friday work schedule; no call Flexible schedule; can be 4 days per week Solo practitioner at a busy practice Will consider 2025s Our services are free for you We help negotiate your salary and contract We coordinate interviews and help with licenses Specialized recruiters match your career preferences Experienced support teams take care of every detail

The Customer Service Supervisor is responsible for supervising the service department employees and processes at assigned branch locations, this includes responsibility for executing standard processes to provide a seamless customer experience through the service coordination function. This role will hold responsibility for exercising independent judgment in the direct supervision of Service Technicians and Customer Service Representatives. Is responsible for influencing customer satisfaction with service by continuously improving branch efforts of service lead-time, first time completion rate, average days to complete service, and service CES metrics. Is the primary expert used in resolving escalated field service concerns and in proactive education and training for both customers and the internal team members. Has heavy contact with customers, contractors, installers, vendors, sales reps, and all other internal departments in the coordination of service activities. Responsible for assisting in the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth. This is an onsite position that works at the Parsippany NJ office Monday - Friday.

The targeted pay range for this role is $75,000 - $90,000. The total compensation package for this position also includes applicable incentive compensation, such as an annual bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data. As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan with company match, tuition assistance, 9 paid holidays, 20 paid vacation days, and much more.

Responsibilities/Accountabilities include the following but are not limited to:

• Ability to manage and support multiple teams/functions, including union and non-union team members.
• Responsible for the direct supervision of service department team members as assigned. This includes, but is not limited to, selection, training, performance evaluation and development, skill assessment, discipline, attendance, performance, professional issues and payroll reporting, overtime scheduling and all other misc. items that are involved in supervising this group.
• Coach and mentor team while setting clear and timely expectations to ensure performance metrics and behaviors are met.
• Conducts regular one on one conversations as well as mid-year and year end performance evaluations to promote ongoing professional growth and development.
• Exhibits excellent verbal and written communications skills, organizational skills with attention to detail and the ability to provide support and develop team members to handle escalated issues professionally.
• Assists in the development and implementation of processes that ensure consistent and professional product service to all our customers that is both an effective remedy to customer concerns and an efficient use of internal resources.
• Responsible for the identification, development and implementation of programs, policies and procedures which support total customer satisfaction, both internally and externally, where applicable in relation to this position. Identifies opportunities to update and improve customer experience procedures and makes recommendations to leadership.
• Establish and maintain a working knowledge of products, systems, processes, and resources to support a team of assigned customer experience representatives to ensure compliance with company guidelines and quality of service.
• Analyzes data to help determine potential future business needs.
• Provides input and may prepare initial budgetary proposals for assigned cost centers
• Demonstrates the ability to collect data, prepare reports and documents such as summaries and responses to frequently asked questions or concerns. Creates executable plans based on findings.
• Responsible for influencing customer satisfaction and sales growth by creating an experience for our customers that exceeds their expectations in professionalism, helpfulness and ease.
• Assists in evaluating and implementing new and creative ways to more efficiently provide product service to our customers. This includes initiating and supporting continuous improvement efforts throughout all areas of responsibility.
• Utilizes technologies relevant to creating logistical efficiency and continually searches for new ways to utilize technology in process improvement.
• Frequent one-on-one contact with customers, branch sales force, vendors and all internal departments to oversee efficiency and customer satisfaction throughout the organization.
• May serve as key member for company's Safety Program. Participate and facilitate meetings, design policies and procedures, enforce safety policies and procedures, conduct safety audit tours, provide accident analysis and trends, accident statistics and reports.
• Ensures proper credit is received from Pella Corporation and outside vendors for all warranty items.
• Manages a fleet of company service vehicles and their equipment.
• Responsible for managing all service parts, which includes maintaining the appropriate levels of service stock inventory.

Additional responsibilities:

• Daily timecard review, allocations and timely approval for hourly team members.
• Inputting of daily metrics.
• Inputting and communicating weekly/monthly metrics. This will require some metrics to be shared with other departments.
• Performing quarterly performance reviews with the team.
• Preparation of PowerPoint slides and presenting them at quarterly team meetings.
• Approving invoices in a timely manner.
• Approving expense reports.
• Ordering technician’s uniforms bi-annually.
• Managing the phone system to skill employees, monitoring CSR calls for quality assurance and shutting down the phones for holidays.
• Daily monitoring of pick tickets and dispatcher console route for efficiency, accuracy and last-minute changes.
• Blocking Salesforce dispatcher console calendars for time off requests and adding load time and holiday blocks.
• Monitoring and enforcing any active recalls on product.
• Scheduling opportunities for ongoing training opportunities for the service team members.
• Resolving customer escalations.
• Overseeing and enforcing quality alerts.
• Documenting notable behaviors of team members.

Skills/Knowledge:

• Must be able to develop a high-level understanding of all Pella products and their applications.
• Must have problem solving abilities and the ability to think on his/her feet in order to appropriately resolve urgent service situations that arise in the general course of business.
• Demonstrates open communication and the ability to always maintain professionalism.
• Works collaboratively and creates a sense of trust and reliability with internal team and customers.
• Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, and willing to be available.
• Seeks out internal experts and utilizes their knowledge.
• Supports change and innovation within organization.
• Focused on details and follow through.
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor’s degree from four-year college or university; or three to five years related experience and/or training, or equivalent combination of education and experience. Previous experience in a supervisory role required.

Language and Communication Skills

Excellent verbal and written English language skills are required as well as good public relations, public speaking, instructional/teaching, and customer service skills. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from employees, managers, co-workers, agents, customers, and the general public. Must be able to resolve conflict in the best interests of the business and our customers. Must display excellent phone and email etiquette, and the ability to communicate in a professional manner.

Computer Skills

Strong understanding of Microsoft Word, Excel, PowerPoint. Comfortable using Salesforce and can easily learn all internal ordering or product information systems and the various phone systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Must be available to work evenings and weekend as necessary.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

The Administrative Assistant for Sales, reports to the Senior GM of the Sales Subsidiaries and supports this role in addition to supporting the Director of Retail, Director of Trade and Director of PDSN. The sales Administrative Assistant will also support the Sales Sub leadership team as appropriate. This role works under minimum supervision and performs a variety of administrative duties, including handling of confidential information, utilization of various computer software systems, calendar/daily planning, making visual and written support for presentations, composing and distributing internal communication, and responsibility for maintaining branch updates and shared files. Professional and timely communication as well as high attention to detail are critical to success in this role. This is a full-time onsite role that works in the Geneva, IL office Monday - Friday.

As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more. The pay range for this role is $25 - $32/hr., with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Coordinates administrative responsibilities for the assigned business leaders.
• Maintain a high level of professionalism in all interactions, ensuring appropriate communication, and proper discretion with confidential and sensitive information.
• Utilization of Microsoft Office systems, and demonstration of advanced skills in PowerPoint, Outlook, Teams and Excel in addition to SharePoint.
• Arranges and administers appointments and meetings, including composing and distributing related materials, such as agendas, reports, slides deck and handouts.
• Composes and distributes communications to Pella Direct Sales Network (PDSN).
• Maintains and enhances SharePoint site, including files, folders and access as needed.
• Collects data, analyzes and provides summary to leaders as needed, may occur on a tight timeline.
• Maintains and post organizational charts, PDSN contact information and territory management.
• Works with third party vendors to manage website searches and maintains updates to the Pella Store Directory.
• Assists with year-end performance excellence process and coordination of communication and reports to meet deadlines.
• Coordinates arrangements to ensure successful internal and external meetings such as room reservations, meal selections and reservations, travel arrangements, presentation aids, etc. Travels to special events as needed and requested.
• Responsible for coordinating the onboarding tasks for new hires reporting to assigned leaders.
• Attends business meetings as needed.
• Responsible for development and administration for special projects as assigned to support the PDSN business.
• Collaborates with other corporate functions as needed.
• Travel of up to 10% may be required.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A. A.) or equivalent from two-year college or technical school; Bachelor's degree (B.A.) from four-year college or university preferred; and one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to maintain confidentiality of sensitive information is essential.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Able to exercise good judgement to make decisions as needed to support the department.

COMPUTER SKILLS

Proficient in Outlook, Word, Excel and Power Point applications. Knowledge of SharePoint and Oracle systems a plus.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

SUMMARY OF POSITION:

The Engineering & Programming Technician works independently throughout the manufacturing plant to analyze, modify, and build control systems to improve safety, quality, delivery, and productivity of equipment and facility systems. Additionally, this individual may be called upon to assist in troubleshooting machine issues, to implement safety, quality, and productivity projects, and to introduce new products and processes. This individual will be responsible for identifying and implementing opportunities that are machine and process related that can be improved through the use of technology. They will need to coach and mentor others within the manufacturing plant in their areas of expertise. This position works with other technicians, tool room personnel, planners/schedulers, engineers, department managers, and operators during the analysis, build, and implementation phases of various projects. This individual will also work with the MES systems group to ensure that Pella control systems standards are applied and maintained.

PELLA CORPORATION REQUIREMENTS:

· Pass drug screen

· Pass pre-work vision screen

· Pass pre-employment tests

· Pass pre-work ability screen

ENVIRONMENT:

· Noise level requires hearing protection in designated areas

· Seasonal high temperatures and humidity

· Work in a team environment with the ability to communicate in a concise, polite and respectful manner

ESSENTIAL RESPONSIBILITIES:

§ Flexibility of work hours including mandatory OT when business needs requires.

§ Ability to safely work with and around moving equipment

§ Ability to communicate in a concise, polite and respectful manner with team members.

§ Regular / dependable attendance consistent with attendance guidelines is required.

§ Must comply with safety, quality, and production requirements and procedures.

§ Must maintain good housekeeping.

§ Design and implement controls for new and existing machines or processes using a variety of hardware components which include PLC’s, HMI’s, CNC’s, PC’s, motion controllers and standard industrial controls.

§ Ability to assist with the building of machines, tools, fixtures, jigs, and templates, as well as the project management of all of these.

§ Extensive knowledge of Programmable Logic Controllers (PLCs) and computers are required.

§ Must independently write, analyze, and modify PLC programs.

§ Ability to assist in maintaining all models and series of PLCs currently in use.

§ Maintain backup copies of PLC programs used in production and facility related equipment.

§ Develops electrical estimates for time, cost, and quality for projects.

§ Must have ability to work with data downloads.

§ Ability to establish and maintain machine settings for data downloads and collaborate with IT to set up or modify settings for data downloads.

§ Ability to troubleshoot and assist maintenance efforts when needed.

§ Ability to perform PM inspections on equipment.

§ Ability to obtain the appropriate PIV license.

§ Ability to work on ladders and vertical lifts when required.

ADDITIONAL RESPONSIBILITIES:

§ Other duties may be assigned.

§ Manage project related to improving equipment and facility using technology

§ Provide training to others on areas of expertise

EDUCATION AND EXPERIENCE:

§ Recommended that this individual has completed or is enrolled and seeking a 2 or 4 year degree in a related field of expertise.

§ Manufacturing-related experience is preferred.

§ Job specific experience is preferred.

§ Maintenance progression completion preferred.

SKILLS AND TALENTS: (*skills are required prior to entry into the position)

§ Decision making / problem solving in a manufacturing environment with minimal supervision.*

§ Ability to suggest process improvements and resolve problems.*

§ Must be self motivated, technically minded, and have good hands-on-ability.*

§ Excellent communication skills and the cognitive ability to learn the safety, quality, and productivity standards.

§ Ability to provide training to improve and maintain the programming knowledge of technical employees.

§ Organizational skills and time management skills to manage projects.

§ Knowledge of computer software such as AutoCAD, CMMS, and Microsoft Office required.

§ Ability to diagnosis and repair electrical, mechanical, pneumatic, and hydraulic problems.

§ Ability to work with sawdust system, compressed air, oxidizers, steam boiler, and electrical distribution systems.

§ Flexibility to travel.*

FACTORY SKILLS CLASSES PREFERRED

§ Industrial Math

§ Measurement Technology

§ Algebra/Trigonometry

§ Product Terminology

MAINTENANCE TRAINING PREFERRED

§ Basic Electricity

§ Motor Control I & II

§ Class B Electrician

§ Beginning Programmable Controllers

§ Pneumatics/Hydraulics

§ Advanced PLC

§ Maintenance Blueprint Reading

§ AutoCAD

PHYSICAL REQUIREMENTS:

· Lift up to 100 lbs. at waist level and up to 70 lbs. at shoulder level up to an occasional basis when moving products

· Push or pull with up to 100 lbs. of force up to an occasional basis when moving products

· Generate up to 90 lbs. of grip strength up to an occasional basis with each hand while handling products

· Generate up to 15 lbs. of pinch strength up to an occasional basis with each hand while handling products

· Display average coordination with both hands up to a continuous basis while performing job tasks

· Perform elevated work up to an occasional basis when handling products

· Stoop, kneel or squat up to an occasional basis when handling products

· Reach forward and to the side up to a frequent basis when handling products

· Stand up to a continuous basis and walk up to a frequent basis during the course of each shift

· Able to perform repetitive tasks up to 12 hours per day

• 
  
• Review orders and quotes for accurate sizing information.
  
• Ensure original order accuracy for remakes.
  
• Create production and vendor drawings using AutoCAD.
  
• Generate special grille drawings for glass vendors.
  
• Develop DXF files for glass
  
• Create templates for manufacturing specific units.
  
• Prepare drawings, dimensions, and PDFs for all production facilities and outside vendors.
  
• Size units from customer supplied templates
  
• Calculate specific dimensions for non-current products using formulas.
  
• Provide dimensions and angles for trap cutters.
  
• Analyze and resolve sizing issues for production staff.
  
• Problem-solve discrepancies in drawings within quoting software.
  

• 
  
• Strong organizational skills.
  
• Strong mathematical skills.
  
• Able to work and effectively communicate with production staff and interoffice departments.
  
• Able to juggle multiple projects in different stages at any given time.
  
• Able to work in a fast-paced environment to meet project deadlines.
  
• Knowledge of operating CAD systems (AutoCAD preferred).
  
• Proficient with Microsoft Office products (Excel, Word, Teams, etc)
  
• Ability to understand and interpret engineering specifications and other technical information sources.
  

DocCafe has an immediate opening for the following position: Physician - Orthopedics in Pella, Iowa.

Make $730,000 - $1,400,400/yearly.

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