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A day in the life as a Store Leader...
- Lead the Assistant Store Leaders and Team Leaders in setting and maintaining sales, customer service and visual merchandising goals and standards for all associates.
- Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all store associates.
- Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training.
- Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders.
- Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
- Coach the Assistant Store Leaders and Team Leaders to create individual development plans for all team associates.
- Address all associate relations-related issues effectively, being sensitive to issues that need to be addressed by the Area/Regional Leader.
- Communicate with area/regional management on a regular basis and actively participate in meetings and conference calls.
- Encourage and foster collaboration, cooperation, and co-ownership across all business channels.
- Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
- Ensure all customers are provided gracious, quick and efficient service. Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
- Other duties as assigned.
What you'll bring to the table...
- Excellent reading and written language skills (English)
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Strong proactive problem solving skills
- Demonstrated ability to set expectations and hold others accountable
- Strong delegation skills in support of execution and driving results
- Proven ability to build a culture focused on success and teamwork
- Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
- Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
- Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
- Ability to be in the store as the Leader on Duty multiple times a week.
- Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.
We'd love to hear from you if you have…
- 3+ years customer service or retail leadership experience
- Experience with Microsoft Office, Google applications, computer systems and tablet devices
Powered by SonicJobs (an advertiser on Veritone). By applying, you consent to share your data with SonicJobs and the employer. Veritone or SonicJobs does not store or use your application data beyond facilitating the application.
See Crate & Barrel Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at Category:Retail, Keywords:Store Manager, Location:Boca Raton, FL-33431
A Day in the Life of a Senior Assistant Store Leader...
- Manage and direct a team that consists of Assistant Store Leaders and Team Leaders in setting and maintaining sales goals and standards for all associates
- Support in overseeing the total store operations within Purpose Driven Team, Customer Experience, Retail Profitability, and Customer Focused Operations
- Evaluate and resolve complex customer service issues, escalating to the Store Leader as needed
- Accountable to ensuring department is fully staffed at all times by partnering with sales leaders and Store Leader to discuss open roles and develop a strategy to include recruitment, training, and establishing bench
- Accountable to assessing associate performance and working with sales leaders and Store Leader to create development plans with a focus on promoting internal talent
- Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all sales associates
- Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training
- Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders
- Achieve established goals, identify and analyze problems, and offer solutions that produce positive results
- Coach the Assistant Store Leaders and Team Leaders within sales to create individual development plans for all team associates
- Effectively respond to and resolve all associate relations-related issues, making recommendations on the appropriate level of corrective action ensuring alignment with the Store Leader
- Communicate with the Store Leader on a regular basis and actively participate in meetings and conference calls
- Encourage and foster collaboration, cooperation, and co-ownership across all business channels
- Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
- Ensure all customers are provided gracious, quick and efficient service
- Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication
What you'll Bring to the Table...
- Strong communication and interpersonal skills
- Excellent organizational and time management skills
- Strong proactive problem solving skills
- Demonstrated ability to set expectations and hold others accountable
- Strong delegation skills in support of execution and driving results
- Proven ability to build a culture focused on success and teamwork
- Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
- Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
We'd love to hear from you if you have...
- 3+ years customer service or retail leadership experience
- Experience with Microsoft Office, Google applications, computer systems and tablet devices
- Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekend
Powered by SonicJobs (an advertiser on Veritone). By applying, you consent to share your data with SonicJobs and the employer. Veritone or SonicJobs does not store or use your application data beyond facilitating the application.
See Crate & Barrel Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at Category:Retail, Keywords:Assistant Store Manager, Location:Lone Tree, CO-
About Jones Road
Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.
About the Role
We are looking for a Retail Store Manager to lead the Jones Road team in the opening and day-to-day operations for our brand new Santa Monica, CA location, coming soon. The ideal candidate is energetic and experienced in makeup artistry with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience. The retail store manager will manage front- and back-of-house store operations to create a best-in-class customer experience, train and mentor the store team of makeup artists, and consistently increase in-store sales performance.
Store Management
- Sell and educate in-store to hit and exceed sales goals
- Ensure a seamless client experience across all touch points
- Collect quantitative and qualitative feedback and insights on a daily and weekly basis and share them with leadership
- Collect key KPIs relating to store performance
- Drive store events and initiatives and work in collaboration with the Marketing team
- Oversee store services and manage makeup appointment scheduling
Team Management
- Mentor and train store MUAs in new product knowledge education, artistry and personal development
- Build a team of high performing individuals that create a welcoming environment
- Optimize workforce management by create schedules, maintaining budgets, approving timesheets, time off requests and managing payroll
- Monitor individual retail team member performance and deliver consistent feedback
- Adeptly manage and diffuse any conflicts between employees and customers
- Ensure company policies are being upheld
Store Maintenance
- Ensure all store areas are consistently stocked, orderly, and clean
- Ensure proper inventory receiving processes and execution of inventory counts
- Maintain store inventory and supplies and report any needs to the Supply Chain team
- Report any store maintenance needs to Retail Operations
- Perform store opening and closing duties on a daily basis
- Maintain visual standards and overall aesthetic of the store
Qualifications
- Experience in makeup artistry, retail management, hospitality, or a customer-facing role required at an managerial level
- 5+ years experience in leading a team required
- Passion for the Jones Road mission and products, and understanding of the Jones Road clean beauty aesthetic
- Customer-centric mindset, with strong interpersonal, problem solving and conflict management skills
- Proficient in generating weekly reporting, scheduling, and project management to drive sales
- High sense of urgency and attention to detail
- Ability to work a flexible schedule, including evenings, weekends, and some holidays
- Excellent oral, written, and verbal communication skills
- Aptitude with Microsoft Office, G-Suite, and POS systems
- Ability to regularly lift or move up to 25 lbs
- Resides in or proximate to Santa Monica
Pay Range for this position is $80,000 - $90,000 a year annually.
Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
About Jones Road
Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.
About the Role
We are looking for a Retail Store Manager to lead the Jones Road team in the opening and day-to-day operations for our brand new Atlanta, Georgia location, coming soon. The ideal candidate is energetic and experienced in makeup artistry with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience. The retail store manager will manage front- and back-of-house store operations to create a best-in-class customer experience, train and mentor the store team of makeup artists, and consistently increase in-store sales performance.
Store Management
- Sell and educate in-store to hit and exceed sales goals
- Ensure a seamless client experience across all touch points
- Collect quantitative and qualitative feedback and insights on a daily and weekly basis and share them with leadership
- Collect key KPIs relating to store performance
- Drive store events and initiatives and work in collaboration with the Marketing team
- Oversee store services and manage makeup appointment scheduling
Team Management
- Mentor and train store MUAs in new product knowledge education, artistry and personal development
- Build a team of high performing individuals that create a welcoming environment
- Optimize workforce management by create schedules, maintaining budgets, approving timesheets, time off requests and managing payroll
- Monitor individual retail team member performance and deliver consistent feedback
- Adeptly manage and diffuse any conflicts between employees and customers
- Ensure company policies are being upheld
Store Maintenance
- Ensure all store areas are consistently stocked, orderly, and clean
- Ensure proper inventory receiving processes and execution of inventory counts
- Maintain store inventory and supplies and report any needs to the Supply Chain team
- Report any store maintenance needs to Retail Operations
- Perform store opening and closing duties on a daily basis
- Maintain visual standards and overall aesthetic of the store
Qualifications
- Experience in makeup artistry, retail management, hospitality, or a customer-facing role required at an managerial level
- 5+ years experience in leading a team required
- Passion for the Jones Road mission and products, and understanding of the Jones Road clean beauty aesthetic
- Customer-centric mindset, with strong interpersonal, problem solving and conflict management skills
- Proficient in generating weekly reporting, scheduling, and project management to drive sales
- High sense of urgency and attention to detail
- Ability to work a flexible schedule, including evenings, weekends, and some holidays
- Excellent oral, written, and verbal communication skills
- Aptitude with Microsoft Office, G-Suite, and POS systems
- Ability to regularly lift or move up to 25 lbs
- Resides in or proximate to Atlanta
The salary range for this role is $80,000 - $90,000.
Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Overview
The Assistant Store Manager is responsible for ensuring that store achieves or exceeds sales plan and profitability goals, as well as enhance the David Yurman brand within the store and local market. This individual will also partner with store management team in overseeing that all operational policies and procedures being followed. The assistant store manager will effectively lead, coach and support sales professionals with a focus clientele development and providing a high level of customer service to create a luxury experience.
The David Yurman Nordstrom Concession Assistant Store Manager will be accountable for the following key deliverables:
Core Responsibilities
Achieve and/or Exceed Sales Plan
- Partner with sales professionals to meet their individual sales plans and KPI
- Participate in the development and execution of strategic initiatives to deliver the sales budget.
- Demonstrate an active role on the selling floor through sales leadership and client development
- Support sales professionals in closing sales
- Facilitate the implementation and success of special events held at the retail store
- Remain current and knowledgeable of industry trends, to determine strategic opportunities to maximize sales within the market.
- Maintain visual presentation based on company vision and market needs
Clientele/Service Management
- Coach and Monitor in partnership with Store Manager, on sales professionals accountability for client outreach and relationship development
- Ensure store data capture goals are being achieved
- Maintain a luxury environment that is warm and hospitable, and ensuring that the correct interpretation of and implementation of visual guidelines are being met.
- Provide appropriate feedback in partnership with Store Manager, to staff to ensure that they have demonstrated the appropriate skills necessary to provide a positive and rewarding client experience in all customer interactions
Operations
- Manage the day-to-day activities on the sales floor. Maintain presence on the sales floor to supervise staff and ensure appropriate floor coverage.
- Maintain appropriate business controls such as store inventory, requests for stock replenishment and all repairs/returns.
- Implement and support all security measures
- Partners with the sales professionals in the administration of special order requests
- Oversee store opening and closing in the absence of the Retail Store Manager.
Talent
- Partners with the Retail Store Manager in hiring and providing performance review feedback. Trains new Sales Associates.
- Provide leadership to staff through monthly scheduled meetings to review and coach on overall performance
- Provide formal and informal feedback to staff to build ongoing development opportunities
- Explain and enforce KPIs and ensure that staff is trending to those measures
Qualifications
- Work Experience: Minimum 2-4+ years of proven experience managing in a similar role, preferably within a high-end luxury accessories boutique with joint responsibility for sales and operations
- Ability to motivate, establish strong business partnerships, and promote professionalism with both clients and staff
- Ability to manage multiple tasks in a fast-paced environment
- Proven ability to drive results, and strategic vision to develop business
- Language skills (Spanish) are a plus
- Fine Jewelry and or Fine Watch experience preferred, but not required
- Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.).
- Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
- Computer Skills: Proficient in Microsoft Word, Excel, and Outlook
The expected base pay for this role is $60,000– $80,000.00 annually.
Base pay is one component of David Yurman’s total compensation package. In addition, the hired candidate with be eligible for quarterly and annual bonuses and will be eligible for numerous benefits including:
- Medical, Dental, Vision
- Life Insurance and Disability
- Paid time off - 20 days' vacation annually, company holidays, floating holidays, and sick & safe time
- Parental leave
- 401(k) plan with employer contributions
- Employee discounts on DY products
- EAP resources and other personal benefits
About Jones Road
Jones Road Beauty was founded by makeup artist Bobbi Brown on the philosophy that the world doesn’t need more beauty products. It needs better beauty products. Clean, strategic, high-grade formulations that work on every skin type and tone—and that are as simple to use as they are to master. Jones Road is a lifetime of beauty knowledge, distilled.
About the Role
We are looking for a Retail Store Manager to lead the Jones Road team in the opening and day-to-day operations for our brand new Seaport, Boston, MA location, coming soon. The ideal candidate is energetic and experienced in makeup artistry with a passion for clean, natural beauty to assist and educate customers while providing the highest level of customer experience. The retail store manager will manage front- and back-of-house store operations to create a best-in-class customer experience, train and mentor the store team of makeup artists, and consistently increase in-store sales performance.
Store Management
- Sell and educate in-store to hit and exceed sales goals
- Ensure a seamless client experience across all touch points
- Collect quantitative and qualitative feedback and insights on a daily and weekly basis and share them with leadership
- Collect key KPIs relating to store performance
- Drive store events and initiatives and work in collaboration with the Marketing team
- Oversee store services and manage makeup appointment scheduling
Team Management
- Mentor and train store MUAs in new product knowledge education, artistry and personal development
- Build a team of high performing individuals that create a welcoming environment
- Optimize workforce management by create schedules, maintaining budgets, approving timesheets, time off requests and managing payroll
- Monitor individual retail team member performance and deliver consistent feedback
- Adeptly manage and diffuse any conflicts between employees and customers
- Ensure company policies are being upheld
Store Maintenance
- Ensure all store areas are consistently stocked, orderly, and clean
- Ensure proper inventory receiving processes and execution of inventory counts
- Maintain store inventory and supplies and report any needs to the Supply Chain team
- Report any store maintenance needs to Retail Operations
- Perform store opening and closing duties on a daily basis
- Maintain visual standards and overall aesthetic of the store
Qualifications
- Experience in makeup artistry, retail management, hospitality, or a customer-facing role required at an managerial level
- 5+ years experience in leading a team required
- Passion for the Jones Road mission and products, and understanding of the Jones Road clean beauty aesthetic
- Customer-centric mindset, with strong interpersonal, problem solving and conflict management skills
- Proficient in generating weekly reporting, scheduling, and project management to drive sales
- High sense of urgency and attention to detail
- Ability to work a flexible schedule, including evenings, weekends, and some holidays
- Excellent oral, written, and verbal communication skills
- Aptitude with Microsoft Office, G-Suite, and POS systems
- Ability to regularly lift or move up to 25 lbs
- Resides in or proximate to Boston, MA
Pay Range for this position is $80,000 - $90,000 a year annually.
Jones Road Beauty is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Wrentham, Massachusetts. The Retail Store Manager will be an essential part of HARIBO as we will soon be opening our first ever HARIBO retail shops in the United States, with this store being located in Woodbury, New York.
The Retail Store Manager will help deliver an unforgettable customer experience through leading our first every factory store, retail shop in the United States. Reporting up the Head of Retail Shops, the Retail Store Manager will help to open our new store and test new retail strategies as we begin our retail store channel in 2026. This is an exciting time to join us. Are you HARIBO?
The original and iconic Goldbears, created in 1922, have delighted kids and grown-ups for over 100 years! Our associates are our most valuable asset. At HARIBO of America we are committed to a comprehensive benefit program that helps our employee stay healthy, feel secure, and maintain a positive work life balance. We provide fully paid health insurance premiums, generous PTO, paid holidays, competitive 401(k), tuition reimbursement, and more. Additionally, we offer community involvement opportunities and career growth opportunities.
Ensuring a high-touch, first class customer service experience for our HARIBO retail store customers, the ideal HARIBORetail Store Manager will currently reside within acommutable distance to our upcoming HARIBO retail shop to be located in Wrentham,Massachusetts.. Additionally, the ideal candidate will have 2+ years of supervisory and/or management experience within a retail store environment, the ability to work day, evening, and weekend shifts, and the ability to exhibit "Childlike Happiness" - one of HARIBO's core values, and spread "Childlike Happiness" to our HARIBO retail shop customers by creating a memorable experience for all shoppers. Are you HARIBO?
Qualifications:
- High School Diploma, GED, HSED, or equivalent level of completed education
- 2+ years of retail store management or retail store supervisory experience
- Ability to work day, evening, and weekend shifts
- Currently reside within a commutable distance to our upcoming HARIBO retail shop to be located in Wrentham, Massachusetts
Preferred Qualifications:
- 5+ years of supervisory experience in a retail store environment
- Prior experience opening, or being involved with the opening, of a new retail store location
- Prior experience in a high-touch, customer experience focused retail environment
Skills:
- Ability to exhibit "Childlike Happiness" - one of HARIBO's core values, and spread "Childlike Happiness" to our HARIBO retail shop customers by creating a memorable experience for all shoppers
- Demonstrated customer service focus
- Strong analytical and organizational skills
- Entrepreneurial spirit
Compensation and Benefits
Target Hiring Pay Range: $75,000- $93,000 annually
This pay range represents the min/max target annual base salary range HARIBO of America, Inc. may pay for this position at the time of this posting. Please note, a candidate's offered annual salary will be determined by a variety of factors, including but not limited to, the candidate's relevant education, experience, qualifications, skills, internal equity, and the geographical location of the role. In addition to the base salary, HARIBO of America, Inc. offers a comprehensive benefits package to support the well-being of our associates and their families. HARIBO of America, Inc. is committed to fair and equitable pay practices and complies with all applicable federal, state, and local laws regarding pay transparency.
HARIBO of America, Inc. is an Equal Employment Opportunity Employer and maintains a Drug-Free Workplace. Employment at HARIBO of America, Inc. is subject to post offer, pre-employment drug testing. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, including protected veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. HARIBO also prohibits harassment of applicants or employees based on any of these protected categories. It is also HARIBO's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
HARIBO is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please contact the location for which you are applying and ask to speak with the human resources representative or email .
Apply now
Location: Woodbury, New York. The Retail Store Manager will be an essential part of HARIBO as we will soon be opening our first ever HARIBO retail shops in the United States, with this store being located in Woodbury, New York.
The Retail Store Manager will help deliver an unforgettable customer experience through leading our first every factory store, retail shop in the United States. Reporting up the Head of Retail Shops, the Retail Store Manager will help to open our new store and test new retail strategies as we begin our retail store channel in 2026. This is an exciting time to join us. Are you HARIBO?
The original and iconic Goldbears, created in 1922, have delighted kids and grown-ups for over 100 years! Our associates are our most valuable asset. At HARIBO of America we are committed to a comprehensive benefit program that helps our employee stay healthy, feel secure, and maintain a positive work life balance. We provide fully paid health insurance premiums, generous PTO, paid holidays, competitive 401(k), tuition reimbursement, and more. Additionally, we offer community involvement opportunities and career growth opportunities.
Ensuring a high-touch, first class customer service experience for our HARIBO retail store customers, the ideal HARIBORetail Store Manager will currently reside within acommutable distance to our upcoming HARIBO retail shop to be located in Woodbury, New York. Additionally, the ideal candidate will have 2+ years of supervisory and/or management experience within a retail store environment, the ability to work day, evening, and weekend shifts, and the ability to exhibit "Childlike Happiness" - one of HARIBO's core values, and spread "Childlike Happiness" to our HARIBO retail shop customers by creating a memorable experience for all shoppers. Are you HARIBO?
Qualifications:
- High School Diploma, GED, HSED, or equivalent level of completed education
- 2+ years of retail store management or retail store supervisory experience
- Ability to work day, evening, and weekend shifts
- Currently reside within a commutable distance to our upcoming HARIBO retail shop to be located in Woodbury, New York
Preferred Qualifications:
- 5+ years of supervisory experience in a retail store environment
- Prior experience opening, or being involved with the opening, of a new retail store location
- Prior experience in a high-touch, customer experience focused retail environment
Skills:
- Ability to exhibit "Childlike Happiness" - one of HARIBO's core values, and spread "Childlike Happiness" to our HARIBO retail shop customers by creating a memorable experience for all shoppers
- Demonstrated customer service focus
- Strong analytical and organizational skills
- Entrepreneurial spirit
Compensation and Benefits
Target Hiring Pay Range: $75,000- $93,000 annually
This pay range represents the min/max target annual base salary range HARIBO of America, Inc. may pay for this position at the time of this posting. Please note, a candidate's offered annual salary will be determined by a variety of factors, including but not limited to, the candidate's relevant education, experience, qualifications, skills, internal equity, and the geographical location of the role. In addition to the base salary, HARIBO of America, Inc. offers a comprehensive benefits package to support the well-being of our associates and their families. HARIBO of America, Inc. is committed to fair and equitable pay practices and complies with all applicable federal, state, and local laws regarding pay transparency.
HARIBO of America, Inc. is an Equal Employment Opportunity Employer and maintains a Drug-Free Workplace. Employment at HARIBO of America, Inc. is subject to post offer, pre-employment drug testing. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, including protected veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. HARIBO also prohibits harassment of applicants or employees based on any of these protected categories. It is also HARIBO's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
HARIBO is committed to recruiting, hiring and promoting people with disabilities and veterans. If you need an accommodation to assist with completing the electronic application, please contact the location for which you are applying and ask to speak with the human resources representative or email .
Apply now
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
With moderate supervision, the Retail Keyholder assists the store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture that utilizes elements of GameStop's Circle of Life buy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharing product and gaming knowledge with guests, maintains a clean and organized shopping environment, and fosters guest loyalty and repeat business.
Essential Job Duties And Responsibilities- Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks and demonstrate this commitment by circulating throughout the store.
- Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
- Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
- Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
- Promote GameStop's unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
- Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
- Complete Omni-Channel orders daily.
- Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
- Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
- Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
- Count, balance, and reconcile daily business transaction totals accurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately. Assist management in ensuring the store has sufficient cash and change for sales transactions. Make daily bank deposits following established guidelines.
- Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Manager / Store Manager 2 /Assistant Store Manager as needed.
- Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
- Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.
- Supervise and delegate tasks to Sales Associates in the absence of management.
- Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
- Follow all opening and closing procedures.
- Observe associate performance and provide timely and appropriate feedback to the store management.
- Must provide proof of identity and eligibility to legally work in the United States.
- Must be at least 18 years old.
- High school diploma or equivalent required.
- At least 1 year of retail sales, guest service, and/or management experience preferred.
- Video game knowledge preferred.
- Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.
- Exceptional guest service skills.
- Provide genuine and friendly assistance to every guest during each visit.
- Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
- Work in a fast-paced, rapidly changing environment.
- Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
- Operate the POS computer system and properly complete the required paperwork.
- Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
- Self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
- Problem-solving skills and judgment abilities.
- Follow instructions furnished in written, oral, or diagram form.
- Deliver bank deposits following loss prevention safety guidelines.
- Work a flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
- Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
- Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
- Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient store locations, distribution centers, store support center or with our private fleet team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.
Job DetailsGeneral Summary:
Under general supervision of the Store Manager, manages the Perishable Departments including, produce, fresh meat, packaged meats, and dairy, frozen food, bread, and thaw and sell bakery products. Assists Store Manager with efficient and effective inventory management, appealing and profitable merchandise presentation and quality customer service. Assists the Store Manager in ensuring a safe working environment and provide protection for company assets according to required procedures. Assists the Store Manager in ensuring staff and store compliance with all food handling rules and regulations.
Duties and Responsibilities:
- Assist Store Manager, as directed, in ensuring the financial integrity of the store through strict cash accountability, key control, and adherence to company security practices and cash control procedures.
- Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications. Assist Store Manager in ensuring employee compliance.
- Maintain correct perishable stock levels based on store volume using the following tools:
- Current Ads / Planners
- Produce Order guide
- Fresh Meat Recap and Order Guide
- Milk Sales history and order guide
- Vendor Order Guide
- Bread order planning and stales recap
- Assist Store Manager, as directed, in training assigned associates in the proper presentation, freshness and pricing standards for all perishable areas.
- Assist Store Manager, as directed, in training assigned associates in the proper and safe handling of food in compliance with applicable rules and regulations.
- Train assigned associates in the proper stocking and rotation of Perishable products.
- Record Perishable Markdowns, while analyzing causes and taking corrective action to prevent recurrences.
- Train assigned associates in the proper grading and re-packaging standards in produce to minimize markdowns.
- Accurately record inventory levels as requested by the Store Support Center.
- Assist the Store Manager with ensuring that customers' needs and requests are routinely addressed in an efficient and timely manner. Maintain daily contact with customers to understand merchandise expectations and desires.
- Assist in ensuring compliance with sanitation standards and training associates assigned in the Perishable departments using the Cleaning Schedule.
- Assist with other operational areas as directed by the Store Manager.
Knowledge, Skills and Abilities:
- Ability to read and interpret documents such as diagrams, safety rules, operating and maintenance instructions, and procedures manuals.
- Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
- Ability to learn and perform cash register functions to generate reports.
- Ability to review Operating Statements and identify business trends (including sales, profitability and turn) expense control opportunities, shrink and errors.
- Knowledge of cash handling procedures including cashier accountability and deposit control.
- Knowledge of cash, facility and safety control policies and practices.
- Knowledge of inventory management and merchandising practices.
- Good organization skills with attention to detail
- Effective interpersonal and oral & written communication skills.
- Understanding of safety policies and practices.
- Ability to read and follow plan-o-gram and merchandise presentation guidance.
- Knowledge of and willingness to comply with company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.
- Ability and willingness to obtain required certifications in food handling.
Work Experience &/or Education:
- High school diploma or equivalent strongly preferred
- One year of experience in a retail environment and six months supervisory experience preferred
- Previous lead experience and/or grocery store experience preferred.
- Attainment of required local and state food handling certifications, if applicable.
Relocation assistance is not available for this position.
Dollar General Corporation is an equal opportunity employer.
Dollar General is pleased to offer a wide range of benefit programs designed to care for the physical, mental and financial well-being of our employees and their families. Available benefit programs include health insurance coverage options, a variety of supplemental programs, 401(k) Savings Plan, paid sick leave (where required by law), vacation, paid maternity and parental leave, and many more. Eligibility and waiting period requirements may apply. See /benefits for additional details.
New hire starting pay range: 16.50 - 17.00
