P2p Jobs in Usa
41 positions found — Page 2
Demonstrate a deep understanding of Coupa solutions, including Procure-to-Pay (P2P), Invoice Management, Sourcing, Contract Management, and Expense Management.
Stay updated on new Coupa features, patches, and certificate updates as required.
Exhibit proficiency in customizing workflows, integrations, procurement types, and policy settings within Coupa.
Collaborate with clients and internal teams to ensure effective integration of Coupa with other systems and ERP solutions.
Good integration skills: Integrate Coupa with ERP and third-party applications using middleware solutions.
Show familiarity with APIs/Oauth2, cXML, sFTP, web services, and other data integration methods.
Skill Set Requirements: Proven experience as a Functional Consultant specializing in Coupa.
Ability to analyze business processes, design solutions, implement system configurations, and provide ongoing support within the client landscape.
Competence in preparing test cases, validating deliverables, and ensuring smooth project delivery and support.
Active participation in testing phases, identifying, and resolving issues to ensure a smooth deployment.
Proficiency in documenting the implementation process and providing relevant functional inputs to the technical team.
Excellent communication and interpersonal skills to interact with external and internal stakeholders.
Experience in working within an Onsite/Offshore model.
Ability to manage multiple tasks and prioritize work based on urgency.
Expertise in providing advice, guidance, and best practices related to Coupa functionalities.
Certification as a Coupa Technical Architect is preferred.
Thanks and Regards, Team Lead Mahesh Kumar Direct No: 949-201-1313 Yochana Solutions INC Windsor, Ontario- Canada Farmington hills, MI-48335- USA USA | CANADA I Mexico | INDIA W: Note: This is not an unsolicited mail.
If you are not interested in receiving our e-mails then please reply with subject line Remove Functional Consultant specializing in Coupa
Department: Enterprise Core Technology (IT)
Duration: 6 Month (CTH)
Work Schedule: Mon-Fri, 8 AM - 5 PM CST (Flexibility is a must in this role due to interactions with other countries)
Work Location: Remote (Preference for Chicago area candidates, but not required)
CST time zone is mandatory/required
Travel is required within US, and other countries up to 20%
International travel two to three times a year.
Must have a valid passport!
Company will reimburse travel, food, lodging etc.
Note:
- Candidates must have recent, direct Coupa experience in the required modules
- Strong communication skills are critical due to global stakeholder interactions.
- Understanding of P2P process flows
- Real?world Coupa functional configuration experience
- Troubleshooting examples across modules and integrations
Role Summary
We are implementing Coupa for global Indirect Procurement.
This role supports and enhances the following Coupa modules across global regions:
- P2P (Procure?to?Pay)
- Supplier Information Management (SIM)
- Core Platform
- Coupa Risk Assess (CRA)
The Business Systems Analyst works closely with Procurement, Finance, and IT stakeholders to deliver functional enhancements, maintain system stability, and drive improvements aligned with enterprise Procure?to?Pay operations.
Key Responsibilities
- Manage and maintain Coupa P2P, SIM, Core, and CRA modules
- Approx. 80% functional / 20% technical
Support:
- Catalog management
- Project & non?project procurement
- Approval workflows
- Supplier collaboration (CSP, cXML, SAN)
- Accrual processes
Administer & support integrations with:
- Oracle ERP
- Workday
- Vertex
- ServiceNow
- Troubleshoot system/integration issues and provide clear business?level explanations of root causes and recommended solutions
- Partner with global cross?functional stakeholders (US, EMEA, etc.) to deliver enhancements in an Agile environment
- Identify and drive process simplifications and best practices to improve user experience and adoption
Support:
- SIT/UAT testing
- Documentation
- Release readiness activities
Required Qualifications
- Bachelor's or Master's degree in Computer Science, Information Systems, or related field
- 5+ years hands?on Coupa experience with:
- P2P
- SIM
- Core
- CRA
- Experience supporting Oracle ERP Coupa integrations
- Strong analytical, interpersonal, and communication skills
- Ability to manage multiple priorities in a fast?paced, globally distributed environment
- Ability to work independently with minimal supervision
Preferred Experience (Nice to Have)
- Experience implementing/supporting global P2P or Supplier Management processes
- Familiarity with Agile delivery frameworks
- Experience with Coupa configuration, workflow design, or data analysis
Interview Process
Format: Virtual
Number of Interviews: 2
Duration: 30 minutes each
Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway Market®, and Gourmet Garage® banners.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.
We are seeking a seasoned SAP MM Procurement Lead with deep expertise in retail supply chain processes to lead procurement transformation initiatives. The candidate would also be Participate in design and implementation of overall Procurement solutions including Master Data, Direct and Indirect Procurement, Vendor Funding, Promotion Management (PMR), Sourcing Strategy, PO pricing, WMS and EDI integration and other related functionality
Key Responsibilities
- Lead SAP MM module implementation in retail environments, focusing on procurement, inventory, and supply chain processes.
- Drive the conceptual work and provide recommendations around overall S/4 HANA P2P (Procure to Pay) and system architecture as well as implementation roadmap to support business requirements
- Design and configure Procure-to-Pay (P2P) processes including purchase requisitions, purchase orders, inventory management, vendor evaluation, and invoice verification.
- Responsible for all Procure to Pay (P2P) configuration and integration with other downstream applications, legacy systems, warehouse management system and third party application
- Collaborate with business stakeholders to gather requirements and translate them into functional specifications and coordinate closely with the ABAP team to ensure successful completion of the enhancement.
- Facilitate collaborative architecture discussions within IT, with Business and external SMEs
- Lead and mentor a team of SAP consultants and collaborate with cross-functional teams and stakeholders to ensure alignment and success.
- Oversee master data management for articles, vendors, and purchasing info records.
- Conduct fit-gap analysis, blueprinting, and solution design for procurement processes.
- Support testing, training, and change management activities during project rollout
- Scope includes working with other SAP and non-SAP systems and support any enhancements and related integrations
- Drive end-to-end Accounts Payable process optimization, including invoice receipt, three-way matching, exception handling, and payment processing.
- Collaborate with finance teams to resolve AP discrepancies, automate workflows, and improve vendor payment cycles.
Experience:
- 10+ years of SAP MM experience, with 3+ years in retail procurement.
- Strong understanding of retail supply chain, store replenishment, and procurement cycles.
- Experience with a focus on Supply Chain / Procure to Pay, WMS and EDI integration, Purchasing in Retail Industry
- Experience with SAP IS-Retail (Article Master, Site Master, Listing, Pricing)
- Experience with cross-functional Integration with Sales & Distribution / Order to Cash, Inventory & Warehouse Management, and Accounts Payable processes strongly preferred
- Experience with Ariba modules (Sourcing, Buying, Contracts, Supplier Management) is a plus
- Demonstrated proficiency in leveraging AI tools to enhance business processes, automate workflows, and support data-driven decision-making.
- Strong understanding of SAP Business Technology Platform (BTP), including its integration capabilities, extension suite, and data management services.
- Hands-on experience integrating SAP S/4HANA with mainframe systems, ensuring seamless data exchange and process synchronization across heterogeneous environments.
- Experience with BAPI, IDoc, API and FIORI apps is beneficial
- Excellent communication, stakeholder management, and problem-solving skills.
Other Qualifications and Competencies:
- Bachelor’s Degree in areas of Business Information, Information technology, Engineering or other alternative education in support of requirements
- Strong understanding of SAP Retail solution portfolio and product strategy
- Prior experience in MRP, Production Orders and Planned Order – nice to have
Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite, Price Rite Marketplace, The Fresh Grocer, Dearborn Market, Gourmet Garage, Fairway Market, and Di Bruno Bros.
Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices.
About You
Job Summary
We are looking for an experienced SAP Integration Developer to design, develop, and maintain robust integration solutions between SAP systems and various internal and external applications. The ideal candidate will have deep knowledge of SAP integration tools such as SAP PI/PO, SAP CPI (Cloud Platform Integration), BTP, IDocs, BAPIs, RFCs, and APIs. This role is critical for ensuring data consistency, data exchange, system efficiency, and seamless business process execution across enterprise applications
Key Responsibilities
- Design and implement secure, scalable integration solutions to enable data exchange between SAP and non-SAP systems, including legacy applications and external platforms
- Work closely with business analysts, functional consultants, and end-users to understand business requirements and translate them into technical specifications
- Build and configure integration flows, mappings, APIs, and other components using SAP's CIA and PIPO middleware tools. This often involves using protocols like REST, SOAP, SFTP, and OData
- Work with third-party vendors and external systems to implement external integrations (e.g., logistics, finance, BI systems)
- Create test plans, execute test cases (unit and integration), and validate test data to ensure the quality and reliability of all integration processes
- Diagnose and resolve technical issues and performance bottlenecks in existing interfaces, providing ongoing maintenance and support
- Create and maintain technical documentation, including solution designs, test scripts, and usage guidelines
- Promote development standards and best practices for integration, and perform code reviews for other team members
- Guide and mentor junior team members on integration services and processes
- Keep up-to-date with new SAP integration technologies and recommend improvements
Skills and Qualifications Required
- A bachelor's degree in computer science, information technology, or a related field
- 10+ years of experience in SAP Integration development
- Hands-on experience with SAP CPI, PIPO and BTP
- Proficiency in scripting languages such as Groovy or JavaScript
- Strong knowledge of various communication adapters (e.g., IDOC, SOAP, REST, FILE, SFTP, JDBC, RFC) and API development
- Familiarity with data formats like XML, JSON, and EDI
- Expertise in ABAP, with a focus on integration-related objects like proxies, BAPIs, and IDocs
- Configuring all the adapters of PO 7.5 like File/FTP, Http/Https, JDBC, Mail, RFC, IDOC, XI, JMS and SOAP, SFTP AND OFTP
- Strong experience with PI/PO configuration, complex mapping transformation and development
- Extensive PI monitoring and architecture knowledge
- Configure and customize of PI-Basis functions like setting up of RFC Destinations, Port and Partner Profiles
- Should be proficient in developing Enterprise System Repository (ESR) and Interface Registry (IR) objects, Graphical and Java mapping and proficient on XML Technologies.
- Experience in developing / configuring SAP PI BPMs, Web Services and SOA scenario Experience with Java Development, Java Maps and XML
Preferred
- SAP certifications in integration technologies
- Experience with S/4HANA integration
- Knowledge of DevOps practices and tools for CI/CD in SAP environments
- Experience with other middleware platforms (Dell Boomi, MuleSoft, etc.)
- Exposure to Event-Driven Architecture and Message Brokers (Kafka, RabbitMQ)
- A background in key SAP modules such as RTR, OTC, P2P, WM, MDM and POS are a plus
- At least two full-lifecycle implementation projects in S/4HANA
- Strong knowledge in integration of SAP and Non-SAP applications including retail POS systems
Soft Skills:
- Strong analytical and troubleshooting skills
- Ability to work independently and in a team
- Clear and professional communication with technical and non-technical stakeholders
- Ability to manage multiple tasks and prioritize effectively
Working Conditions & Physical Demands
- Availability to work a varied, flexible schedule to meet business demands
- Ability to monitor computer screens for long periods of time
- Ability to work a hybrid schedule as established by the division (4 days on-site, 1 day remote)
Core Competencies
- Communicate Effectively: Communicates thoughts and ideas in a well-organized manner, encouraging two-way communication.
- Build Relationships: Creates cross-functional partnerships through the development and maintenance of constructive and cooperative relationships.
- Stay Competitive: Demonstrates a mindset of continuous improvement while exhibiting passion and enthusiasm for their work.
- Embrace Change: Looks for new ways of working by supporting advancements in processes and technology.
- Develop You: Identifies and capitalizes on opportunities for personal and professional career growth.
- Drive for Results: Supports divisional and strategic objectives through achievement of work goals.
Compensation and Benefits
The salary range for this position is $120,000 to $175,000. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.
Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k) retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirements.
Business Process Knowledge: Understanding of accounting principles, period close processes, and "Order-to-Cash" (O2C) and "Procure-to-Pay" (P2P) lifecycles.
Deep knowledge of core Finance modules: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Cash Management (CM), and Subledger Accounting (SLA).
Technical Familiarity: Proficiency in SQL and PL/SQL for data analysis, data mapping, and troubleshooting issues.
Experience Level: Typically 3-5+ years of hands-on R12.
With a legacy of innovation since 1899, a presence in more than 30 countries, and more than 19,000 employees, we are advancing breakthrough therapies in oncology, cardiovascular disease, rare diseases, and immune disorders.
Guided by our 2030 vision to "be an innovative global healthcare company contributing to the sustainable development of society", we are shaping a healthier, more hopeful future for patients, their families, and society.
Job Summary The Global Process Owner (GPO) Procure to Pay is an enabler of successful transformation for a defined end-to-end process.
As the GPO, they are accountable for strategic decisions in driving end-to-end improvement and standardization in their respective end-to-end process across functions, business units and geographies (globally).
Global Process Owners act as key partners in shaping how business functions operate and evolve to meet Daiichi Sankyo's strategic priorities.
Global Process Owners help translate high-level corporate strategy into operational reality, driving sustainable business success.
They are also accountable for greater process transparency, process performance, improved controls, reduced error rates, better stakeholder alignment and efficient change management for process improvement efforts.
To be successful in this role, they must be able to think strategically; anticipate, analyze and solve complex problems; design and improve processes continuously; implement technology-enabled solutions; build strong relationships through excellent relationship building and communication; and navigate change with ease aligned with business needs.
The GPO demonstrates the ability to influence and drive alignment across diverse, cross-functional teams and stakeholders without direct line authority.
Navigates complex organizational dynamics by building trust, fostering collaboration, and leveraging strong communication and interpersonal skills to achieve shared goals.
Skilled at motivating and guiding teams through persuasion, consensus-building, and relationship management rather than formal hierarchical power.
The Global Process Owner (GPO) Purchase-to-Pay requires as key success factors:
- Comprehensive knowledge of the end-to-end Procure to Pay (P2P) process, including requisitioning, purchasing, invoice processing, payment, and supplier relationship management.
- Proven understanding of compliance requirements, internal controls, and regulatory standards relevant to procurement and finance within a global pharmaceutical environment.
- Familiarity with applicable IT systems and tools supporting P2P workflows, such as purchase order systems and ERP platforms.
- Ability to analyze process performance, identify improvement opportunities, and ensure alignment with corporate policies and procedures.
Job Description Responsibilities Ownership and Accountability Responsible for the end-to-end management and continuous improvement of a specific global process within the organization.
Process Design and Standardization Ensure that the process is designed to meet organizational goals and is standardized across all relevant regions and functions.
Architect and design cross-functional end-to-end process enforcing organization-wide consistency and standardization of the process.
Integrate requirements from all process participants including business/functional units and ensure best-possible process from an overarching company perspective.
Establish transparency on responsibilities of each function / unit for the full end-to-end process and ensure documentation is up to date Compliance and Governance Ensures that the process complies with applicable laws, regulations, and internal policies, including overseeing the creation, review, and approval of related global corporate documents.
Collaboration and Communication: Collaborate with various stakeholders including Compliance, Legal, Quality Assurance, and Business Process Owners to align process requirements and improvements.
Performance Monitoring Monitors process performance through key performance indicators (KPIs) and drives corrective actions to improve efficiency and effectiveness.
Define and monitor KPIs for end-to-end execution across functions and units for desired process outcome and performance by coordinating all process steps end-to-end.
Training and Support Facilitate training and provide guidance to ensure consistent process execution globally.
Document Management Oversee the development and maintenance of global corporate documents such as Global Corporate Policies (GCPOLs) and Global Administrative Operating Procedures (GCAOPs), ensuring proper use of templates and adherence to document lifecycle requirements.
These responsibilities ensure that the global processes are effectively managed and aligned with Daiichi Sankyo’s strategic objectives and compliance requirements.
Responsibilities Continued Qualifications Education Qualifications Bachelor's Degree Relevant field (e.g., business or operations management) required Master's Degree preferred Experience Qualifications 7 or More Years relevant experience in Procurement / Finance sector, preferably with management experience be it direct or indirect required 7 or More Years Management experience be it direct or indirect preferred 5+ years people management experience preferred preferred Sound knowledge of finance processes, in particular procurement, accounting and invoice processing preferred Implemented technology-enabled solutions to support process improvements preferred Demonstrable experience in driving efficiency, enhancing processes, and strengthening policies at a strategic level, ensuring that operational practices are robust and future-proof preferred Experience in effectively partnering with teams specializing in RPA, AI and ML implementations preferred Previously shown flexibility to adapt to changing business needs and priorities preferred Experience improving processes through standardization, harmonization and automation preferred Proven track record of driving cost avoidance, cost reduction and value engineering initiatives that align to enterprise goals and develop operational excellence preferred Developed and experience in communicating comprehensive process strategies, securing buy-in from cross-functional internal teams and external partners preferred Licenses Qualifications CPA or advanced certifications in process management (e.g., Lean Six Sigma or Business Process Modelling and Notation) preferred Travel Requirements Ability to travel up to 10% of the time.
International travel to Regional GloBuS Regional Service Centres in Tokyo, Munich/Lisbon and Basking Ridge Additional Information Daiichi Sankyo, Inc.
is an equal opportunity/affirmative action employer.
Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Download Our Benefits Summary PDF
Senior Buyer
Humanoid is the first AI and robotics company in the UK, creating the world’s most advanced, reliable, commercially scalable, and safe humanoid robots. Our first humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications.
Our Mission
At Humanoid we strive to create the world’s leading, commercially scalable, safe, and advanced humanoid robots that seamlessly integrate into daily life and amplify human capacity.
What You’ll Do:
- We are seeking an experienced Senior Buyer for an operational procurement role focused on P2P execution, supplier communication, and tactical sourcing support across Humanoid’s direct material commodity. The role supports the Procurement Manager, you will partner with teams in London, Boston, and Vancouver in delivering continuity of supply, cost performance, and operational excellence across Mechanical, Electronics, Electromechanical, Cables & Harnessing, and Software commodities.
- Operational Responsibilities
- Conduct market research to identify cost‑saving opportunities and understand price trends and supply risks.
- Support sourcing initiatives, including RFx processes, negotiations, and contract execution.
- Drive cost, lead‑time, and efficiency improvements with measurable KPIs.
- Capture business requirements and translate them into clear commercial packages.
- Negotiate optimal commercial terms (pricing, payment terms, lead times, Ts & Cs).
- Conduct price analysis and cost‑breakdown validation to ensure fair and equitable pricing.
- Process requisitions and purchase orders in line with procurement policies.
- Maintain accurate PO and supplier data within SAP and associated systems.
- Resolve supplier performance issues, discrepancies and understand the escalation process.
- Communicate to internal stakeholders as appropriate.
- Minimize risk to continuity of supply by carrying out supplier risk assessments for the portfolio’s suppliers and implementing corrective actions as required.
- Support continuous improvement of procurement processes, documentation, and tools.
- Deliver KPI’s relating to cost, cash, quality, service and continuity of supply for the commodity proposals.
- Run MRP (SAP) and ensure timely availability of direct goods and services.
- Experience of implementing Supplier Relationship Management techniques / tools with suppliers (RMMs, Score Cards, Monthly Performance Reviews (MPRs), Communications Plans, Risk Management, DnB report, Sanctions list etc.)
- Support Production, Engineering, Quality, and Planning teams to meet manufacturing needs.
- Directly support the Procurement Managers in the regional area
- This role supports the Commodity teams in sourcing activities but does not own commodity strategy or supplier selection decisions
We’re Looking For:
- Experience & Qualifications
- 5+ years of direct procurement experience, ideally in manufacturing, robotics, technology, aero /defense or automotive
- Proven experience working within scaling direct procurement functions.
- Degree in Business, Law, Engineering, or related field.
- CIPS (MCIPS) Level 5 or equivalent; APICS CPIM desirable.
- Strong understanding of contract law, commercial terms, and negotiation frameworks.
- Awareness of export controls (including EAR) relevant to robotics and technology.
- Technical Skills
- Proficient in Google Workspace, Slack, and database management.
- Experience with MRP/ERP systems; SAP highly desirable.
- Good analytical, numerical, and planning capabilities.
- A good understanding of the Legal Aspects associated with contracting within the Robotics & AI industry
- Procure-2-Pay and tactical procurement experience (Essential) across the following direct commodities pillars
- Mechanical Systems
- Electronics & Electrical
- Electromechanical Systems
- Cables & Harnessing
- Software & Digital Licensing (P2P support)
- Behavioral Skills
- Good negotiation, influencing, and stakeholder‑management skills.
- Ability to work cross‑functionally in a fast‑paced, engineering‑driven environment.
- Highly organized, adaptable, and able to manage shifting priorities.
- Professional, motivated, and able to operate autonomously.
What We Offer:
- Competitive salary plus participation in our Stock Option Plan
- Paid vacation with adjustments based on your location to comply with local labor laws
- Travel opportunities to our London and Vancouver offices
- Comprehensive health insurance coverage
- Freedom to influence the product and own key initiatives
- Collaboration with top‑tier engineers, researchers, and product experts in AI and robotics
- Startup culture prioritising speed, transparency, and minimal bureaucracy
Job ID: 519812
CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.
Job Summary
We are seeking an experienced Payroll Contact Center Manager to manage and inspire our Payroll shared services team. This role involves overseeing and guiding the contact center operations related to payroll activities, driving continuous improvement, and ensuring compliance with policies and procedures. This position demands strong leadership, communication, and problem-solving abilities to manage the contact center payroll team, enhance processes, and achieve the highest levels of customer satisfaction and operational efficiency.
What Shared Services Does
A Shared Services Center (SSC) centralizes critical business processes, streamlining operations, reducing costs, and delivering consistent quality. By consolidating areas such as finance, procurement, payroll, and reporting, SSC eliminates duplication, frees time for strategic priorities, and fosters efficiency. SSC's primary functions include:
- O2C (Order-to-Cash): Manages the customer journey from order to payment, driving smoother revenue processes.
- R2R (Record-to-Report): Enables robust financial reporting and accounting.
- P2P (Procure-to-Pay): Ensures timely vendor payments and strong supplier relationships. Manages the Travel and Expense program.
- Center of Excellence: Drives innovation and continuous improvement.
- Payroll (Hire-to-Retire): Ensures accurate, compliant employee payments.
- Shared Services enables companies to focus on growth and strategic goals while maintaining operational excellence.
Job Responsibilities
- Collaborating with existing payroll management team to develop the payroll related contact center scripts and routing; to be continuously reviewed and improved.
- Lead, coach, and develop payroll contact center staff to ensure high‑quality service delivery.
- Monitor workload distribution, call volumes, ticket queues, service levels and staffing needs.
- Address employee inquiries and resolve payroll discrepancies, providing clear and helpful communication.
- Track and analyze contact center performance metrics, identifying areas for improvement and implementing strategies to enhance efficiency and customer satisfaction.
- Foster a culture of accountability, continuous improvement, and employee engagement.
- Ensure accurate documentation, ticket resolution, and tracking of employee interactions.
- Develop and maintain standard operating procedures (SOPs) for the contact center
- Track KPIs (SLAs, response times, first‑contact resolution, error rates) and report metrics to leadership.
- Stay informed about changes in payroll regulations and tax laws, ensuring ongoing compliance.
- Work with other departments, such as HR and Finance, to ensure smooth and efficient payroll processes.
- Identify and implement process improvements to optimize contact center operations and improve the employee experience.
- Identify trends in issues and recommend system enhancements or process reengineering
- Ensure a high standard of customer service, addressing employee concerns and resolving issues effectively.
Job Requirements
- Bachelor's degree in Accounting, Finance, Business Administration, HR, or related field preferred.
- Minimum 5 years in a contact center or customer service environment required
- Minimum 2 years prior supervisory or management experience is required
- Experience in payroll administration and knowledge of multi-state payroll regulations preferred
- Excellent written and verbal communication and customer experience skills are mandatory
- Proficiency in payroll systems and software, such as SAP, ADP, Workday, or similar is preferred
- Willingness to work independently within a team environment and assist the team with other duties as required
- Must be able to able to work under time constraints and ensure deadlines are met
- Strong computer skills and experience with Microsoft Office (e.g., Excel, Word, Outlook)
- Strong analytical and problem-solving skills required
- Strong organization skills with attention to detail
Work Environment
- Hybrid role with flexible work options, requiring some in-person presence
- Normal office working conditions with a quiet noise level
- May require sitting for extended periods of time
- Up to 5% travel may be required
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
CRH Americas Materials Inc. is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
We are seeking a Senior Business Analyst with knowledge and experience with Coupa to support and enhance our Coupa Procure-to-Pay (P2P) platform. This hybrid role blends hands-on system administration with business and systems analysis responsibilities. The individual will partner closely with Finance, Procurement, Accounts Payable, and IT to analyze business needs, translate requirements into system solutions, and ensure Coupa is configured to support efficient, compliant, and scalable processes.
Main Responsibilities
Coupa Administration & Support
• Administer and maintain the Coupa P2P platform, including user access, configuration, and ongoing system support
• Configure and maintain approval workflows, accounting structures, business rules, custom fields, and controls
• Support Coupa modules such as Procurement, Invoicing, Expenses, Contracts, and Supplier Portal (as applicable)
• Coordinate Coupa release testing, validation, and deployment of new functionality
• Troubleshoot system and integration issues, partnering with Coupa Support and internal IT teams
Systems & Business Analysis
• Elicit, document, and analyze business requirements from Finance, Procurement, and AP stakeholders
• Translate business needs into functional system designs and configuration solutions
• Evaluate current-state processes and identify opportunities for automation, optimization, and standardization
• Support integrations between Coupa and ERP system (JD Edwards) and related financial applications
• Develop test plans, execute system testing, and support UAT activities
• Analyze data, reports, and metrics to support decision-making and continuous improvement
Stakeholder Enablement & Governance
- Act as a liaison between business teams and development groups to ensure alignment and clear communication
- Develop and maintain system documentation, process flows, and training materials
- Provide end-user support, training, and guidance to drive adoption and effective system use
Key Qualifications
- Ability to bridge business needs and technical solutions
- Strong stakeholder management and facilitation skills
- Detail-oriented with a process improvement mindset
- Ability to manage multiple initiatives and priorities
Required Qualifications
• Bachelor’s degree in Information Systems, Business, Finance, or a related field (or equivalent experience)
• 3+ years of experience in a systems analyst, application support, or financial systems role
• 2+ years of hands-on Coupa administration or functional support experience
• Strong understanding of Procure-to-Pay (P2P) processes and financial controls
• Experience gathering and documenting business and functional requirements
• Strong analytical, problem-solving, and communication skills
Preferred Qualifications
• Coupa certification(s)
• Experience supporting ERP integrations (JD Edwards)
• Experience in a global or multi-entity environment
• Familiarity with change management, release management, or system implementations
• Experience with reporting, data analysis, and audit support
Our Procurement team is scaling rapidly, and we’re looking for a Contractor: Procurement Operations Manager to build and standardize the enablement foundation that powers consistent, seamless experience for requesters and internal stakeholders. This role will own Procurement’s knowledge ecosystem—SOPs, templates, tools guidance, playbooks, and communications—so teams can execute faster, with clarity, and with the right controls.
In addition to content ownership, you will document current-state processes, identify where users experience the most friction, and translate those insights into clear enablement guidance and prioritized roadmaps (in partnership with process owners). You’ll partner across P2P, Source-to-Contract, T&E, and Contingent Labor to make Procurement easier to navigate, reduce rework, support compliance, and tell the story of Procurement’s impact and wins through crisp internal storytelling and data-informed narratives.
This is a high-impact opportunity to shape how Procurement is experienced across the organization—making processes clearer, faster, and more scalable while maintaining the right governance and controls. You’ll reduce friction for employees by creating the content and knowledge foundation people use, and you’ll help teams move faster by documenting processes, surfacing the biggest friction points, and turning them into prioritized enablement roadmaps. If you love building structure from ambiguity, telling crisp operational stories, and creating systems that scale, this role is for you.
Responsibilities
- Own and standardize Procurement enablement materials across the lifecycle (SOPs, templates, playbooks, tools guidance, FAQs, training materials).
- Establish and maintain a single source of truth for Procurement knowledge (information architecture, version control, governance, review cadence, approvals, and archival).
- Document end-to-end processes across P2P, S2C, T&E, and contingent labor by partnering with SMEs to capture current state, decision points, and handoffs.
- Identify top friction areas through stakeholder interviews, data intake, and cycle-time/rework signals; synthesize themes into clear problem statements and enablement implications.
- Translate friction into action by turning process insights into:
- Clear user guidance (decision trees, checklists, FAQs, what to expect” walkthroughs)
- Standardized templates and “golden” SOPs
- Prioritized enablement + documentation roadmaps aligned to business needs and compliance requirements (partnering with process owners for execution)
- Standardize SOPs, templates, and communications to reduce cycle time, minimize rework, and support compliance requirements.
- Develop internal communications that proactively notify stakeholders of process changes, enhancements, new tools/features, and key reminders (launch notes, release comms, “what changed” summaries).
- Create clear, user-friendly guidance for end users and internal teams (how-to guides, quick-starts, role-based documentation, training modules).
- Translate policy into practical guidance that aligns with cross-functional requirements (Security, Legal, Finance, Accounting, Tax, IT, HR) while remaining simple and usable.
- Use data for storytelling—turn metrics and insights into compelling narratives that highlight Procurement wins, improvements, and the evolving end-user experience.
- Own enablement content for key workflows (intake, approvals, contracting, supplier onboarding, invoicing, T&E) content and knowledge management ownership; not operational execution.
- Partner with SMEs and operators to capture tribal knowledge and convert it into durable, scalable documentation and training.
- Continuously improve the enablement experience through feedback loops, stakeholder interviews, content performance/usage analytics, and periodic content audits.
Required Skills
- 5+ years (or equivalent) in knowledge management, enablement, program/content management, operations, or process documentation in a fast-paced environment.
- Proven ability to create and maintain SOPs, templates, playbooks, and training content that are clear, scalable, and adopted.
- Familiarity with Procurement domains: P2P, S2C, contracting, supplier onboarding, T&E, contingent labor (VNDLY).
- Experience with tools like Zip, Oracle, Ironclad, VNDLY, Navan (or comparable systems).
- Strong writing and editing skills; ability to simplify complex processes into crisp, user-friendly guidance.
- Experience building internal communications (change announcements, rollout comms, training notices) with action-oriented messaging.
- Ability to map/document processes and synthesize ambiguity into clean, structured artifacts (process maps, decision trees, swim lanes).
- Strong systems thinking and process orientation—ability to standardize, define ownership, and implement governance for content lifecycle management.
- Comfort using data and stakeholder feedback to identify friction, prioritize improvements, and craft narrative updates.
- Excellent cross-functional collaboration skills and high attention to detail.
Pay Range
- $65-$80/hour
