Operational Technical Services Jobs in Usa

Our client is a third-party administration and consulting firm specializing in employee stock ownership plans. Our client guides privately held businesses through every stage of their employee stock ownership plan journey from feasibility analysis to long-term sustainability.

Location: Appleton, Wisconsin (in office role)

Essential Responsibilities:

Financial Modeling & Analysis

• Build and maintain detailed feasibility models, including:
• Company valuation assumptions and transaction sizing
• Cash flow and debt service capacity analysis
• Repurchase obligation forecasts
• Tax impact and contribution modeling
• Run multiple transaction scenarios and sensitivity analyses to evaluate sustainability and risk.
• Identify financial constraints, red flags, and limiting factors in proposed company structures.

Feasibility and Transaction Support & Documentation

• Prepare clear analytical outputs, schedules, and summaries for use in client-facing presentations.
• Document assumptions, methodologies, and conclusions to support defensibility and consistency.
• Support diligence requests and follow-up analysis during sales and transaction phases.

Cross-Functional Collaboration

• Work closely with Solution Engineers to understand client objectives and refine feasibility scenarios.
• Coordinate with valuation, tax, and administration teams to align assumptions and inputs.
• Support transition from feasibility analysis to transaction execution and administration.

Quality & Standards

• Maintain modeling templates, tools, and internal best practices.
• Ensure analyses align with ERISA requirements, IRS regulations, and industry standards.
• Stay current on technical developments and regulatory changes.

Compensation & Benefits

• Base = $90-$110k base salary
• Variable Bonus: ~10% of base (annual payout in January), tied to production hours target (≈1,500 production hours)
• Projected Year One Earnings: $100k - $120k
• Health – employer pays 60% of the employee’s monthly premium
• Dental and vision insurance – employee pays 100%
• Short and Long-term Disability

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  Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.

  
  
  
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  Ensure effective customer relations through professional communication.

  
  
  
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  Accurately document all customer interactions.

  
  
  

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  Initiate or process adjustments as needed to resolve inquiries.

  
  
  
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  Conduct research and coordinate with other departments to resolve issues.

  
  
  
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  Respond to and assist with priority inquiries and special projects as required by management.

  
  
  

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  Provide feedback to management regarding customer problems, questions, and needs.

  
  
  
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  Maintain accurate records of complaints and customer comments.

  
  
  
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  Recommend changes or improvements based on recurring issues.

  
  
  
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  Follow through on complaints until resolution or escalate to management when necessary.

  
  
  

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  Maintain knowledge of quality work instructions and company policies.

  
  
  
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  Recommend improvements to procedures and techniques identified during daily operations.

  
  
  
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  Meet all departmental productivity, quality, and timeliness standards.

  
  
  

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  Identify and promptly report suspected fraudulent activities.

  
  
  
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  Report system errors to the appropriate departments.

  
  
  

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  Excellent verbal and written communication skills.

  
  
  
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  Strong interpersonal and organizational skills.

  
  
  
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  Ability to handle high-stress situations.

  
  
  
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  Good judgment and problem-solving abilities.

  
  
  
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  Strong customer service orientation.

  
  
  
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  Ability to learn and efficiently operate multiple computer systems.

  
  
  

Required:

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  Basic computer operating skills.

  
  
  
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  Ability to use standard office equipment.

  
  
  

Preferred:

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  Knowledge of word processing, spreadsheet, and database software.

  
  
  

Required Education:

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  High School Diploma or equivalent.

  
  
  

Required Work Experience:

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  None.

  
  
  

Preferred Education:

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  Associate Degree.

  
  
  

Preferred Work Experience:

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  2 years of customer service or call center experience.

  
  
  

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  Typical office environment.

  
  
  

[Customer Support / Remote]
- Anywhere in U.S.

/ Up to $20 per hour
- As a Customer Service Rep at Promenade, you will: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email; Listen to customer inquiries, diagnose issues, and provide helpful solutions; Accurately identify and escalate complex technical issues to our engineering team; Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns; Identify trends and suggest improvements to enhance our support processes and overall user experience...Hiring Immediately >>

Geotab is a global leader in IoT and connected transportation and certified \"Great Place to Work.\" We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.

As a Segment Campaign Manager your key area of responsibility will be developing and executing end-to-end segment marketing strategies to drive customer acquisition, expansion, and retention. This includes collaborating with cross-functional teams to bring strategies to market, optimizing lead flow into the pipeline, analyzing campaign performance for ROI, managing various marketing program executions, delivering targeted ABM and Always On initiatives, and becoming a segment expert to inform messaging. You will need to work closely with segment marketing, product marketing, channel marketing, business development, digital and creative teams, Marketing Automation, Revenue Operations, and Sales teams, as well as external agencies and vendors. To be successful in this role you will be a creative and analytical marketing professional with strong collaboration and project management skills. In addition, the successful candidate will have proven analytical and budget management abilities to optimize campaign performance and ROI. Expertise in full-funnel marketing, lead nurturing, and pipeline management, coupled with a passion for understanding market segments and delivering measurable results, is essential.

Develop and manage the end-to-end segment campaign marketing strategy, including campaign planning workbooks and strategic annual campaign plans, to drive new customer acquisition, account expansion, and customer retention. Partner with segment marketing, product marketing, channel marketing, and business development to ensure alignment of campaign strategies with overall segment business goals. Collaborate with Marketing Automation, Revenue Operations, and Sales teams to develop dynamic nurturing campaigns, optimize marketing qualification methodology for lead pass-through, and manage the lead pipeline from MAL to closed-won/lost. Forecast, monitor, and analyze campaign metrics against KPAs to inform future campaign plans, optimize budget allocation, and deliver marketing ROI analysis and performance tracking. Champion continuous improvement by actively developing skills and identifying opportunities to enhance campaign processes and tools, including the evaluation and adoption of new marketing technologies. Lead and guide agencies, vendors, and internal departments in the execution of advertising, full-funnel content, social media, success stories, sponsorships, events, webinars, podcasts, and channel/partner programs to achieve segment campaign objectives. Collaborate with content, creative, digital, and sales teams to deliver Account-Based Marketing (ABM) and Always On programs aligned with campaign plans. Maintain Ideal Customer Profiles (ICPs) and continuously develop buyer personas to inform campaign/content strategy at the segment and targeted account level. Establish subject matter expertise in the assigned segment, leveraging competitive/market analysis to create differentiated campaigns and messaging that highlight Geotab's unique value proposition and attract ideal leads. Support Geotab's annual customer and partner conference \"Connect\" with segment campaign plans and programs.

5-8 years of experience in B2B Saas marketing campaign strategy development and execution with measurable outcomes and data-driven analytical approach to decision-making. Previous experience in the Commercial Transportation Field Services segment including Consumer Services, Speciality Trade Contractors, Property Maintenance, Professional & Environmental Services, Healthcare & Pharmaceutical, Media & Entertainment, Hospitality & Leisure, Finance, Insurance & Real Estate or comparable sub-segments is highly preferred. Previous industry experience in telematics, connected transportation solutions, B2B IT or software industry marketing, or comparable experience is a strong asset. Exceptional verbal and written communication skills, with the ability to effectively lead, influence, and collaborate across all organizational levels. Strategic, data-driven, and results-oriented mindset with a focus on achieving objectives. Strong ability to stay current with emerging technologies and technical aptitude, including proficiency in CRM systems (e.g., Salesforce), marketing automation platforms (e.g., Salesforce Marketing Cloud), workflow tools (e.g. Jira), Google Suite, and AI tools (e.g., Gemini, ChatGPT) for campaign planning, content creation and data analysis. Proficient in account-based marketing (ABM) and persona targeting high value prospects with ABM platforms such as 6sense, Demandbase or Zoominfo is preferred. Excellent interpersonal skills, including diplomacy, negotiation, conflict resolution, and relationship management. Adaptability and resilience to thrive in a fast-paced environment with evolving priorities and deadlines. Proactive and resourceful with a willingness to take initiative, propose innovative ideas, and adapt to change within a dynamic, flat organizational structure. Strong project management skills, including the ability to identify needs, develop solutions, and manage projects from inception to completion. Collaborative team player with the ability to engage effectively with stakeholders at all levels.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply. Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

Flex working arrangements Home office reimbursement program Baby bonus & parental leave top up program Online learning and networking opportunities Electric vehicle purchase incentive program Competitive medical and dental benefits Retirement savings program

*The above are offered to full-time permanent employees only

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at . Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint, please contact our EEO officer, Klaus Boeckers at . For more details, view a copy of the EEOC's Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, \"Geotab\"), you acknowledge Geotab's collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to learn more about what happens with your personal data.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations.BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE).You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities.You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility.You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs.High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirementsLPN or LVNFulfill state requirements (in state of licensure) for basic IV therapySatisfactorily complete the FDA approved training requirements for BioLife Medical Support SpecialistTwo years in a clinical or hospital settingEvery day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment.At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.Hourly Wage Range:$The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

S. based employees may be eligible for short-term incentives. S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Full time

SNI Companies has partnered with an amazing organization in North Austin for a unique role as a Mechanical Claims Specialist!

Combine your Administrative support, Mechanical and Customer Service skills with the ability to handle a volume of inbound calls, multi-tasking ability and technical skills in this fast-paced fulltime role with growth potential, benefits and incentives.

In this role you will be processing and adjudicating automotive mechanical claims in a professional environment.

• Minimum 1-2 years of Mechanical Claims experience in a call center environment or relevant field

Essential Job Functions:

• Complete and finalize initial claim reports submitted by service writers/advisors, their representatives, or directly from contract owners to complete the adjudication process.
• Properly, efficiently, and accurately document loss report by establishing part and labor costs by utilizing approved pricing standards and/or labor and parts guides.
• Properly manage and maintain claim loss reports to ensure files are being settled and closed.
• Provide claim information/status to existing open or pending claims and communicate updates to service advisors

Why work here:

• Amazing leadership team!
• Small training classes with personal one on one attention and group training by a seasoned and experienced coach and trainer.
• Fully equipped breakroom with beverages, breakfast, lunch and dinner options available to all employees
• Friendly and fun environment with excellent employee culture
• GROWTH potential

Apply today for immediate consideration!

Company Description

Leo J. Roth Corporation is a family-owned and operated business spanning four generations, specializing in mechanical, piping, roofing, and restoration solutions. With a dedication to custom solutions, the company is committed to serving its clients with expertise and quality service. Located in Rochester, NY, Leo J. Roth Corporation has a long-standing reputation for excellence in the industry. Employees at Leo J. Roth enjoy being part of a legacy-focused organization that values craftsmanship and innovation.

Role Description

This is a full-time, on-site role for a Commercial Service Coordinator based in Rochester, NY. The Service Coordinator will handle day-to-day operational and administrative responsibilities, manage customer communications, assist with financial documentation, schedule services, and maintain accurate records. The role requires collaboration with both internal teams and external customers to ensure efficient and effective service delivery.

Duties and responsibilities:

• Answer daily service calls and requests that come into the service department via telephone and email and create necessary work orders.
• Schedule and create work orders for service repairs and preventative maintenance visits
• Dispatch technicians for emergency service calls
• Continual review and processing of work orders to completion
• Regular and consistent communication with technicians, update WO status with field notes daily
• Review technician time sheets and purchase orders Monday morning pre-payroll
• Provide support to field technicians
• Focus on customer satisfaction, customer follow-up
• Build positive working relationships with customer base and technicians
• Ensure PM contract files are properly established and maintained in our software
• Inform manager of work progress, customer relations, field personnel relations, and other matters affecting day to day operation
• Work with sales team and construction team with regard to scheduling equipment install and start-ups.
• Coordinate the on-call rotation for nights and weekends
• Setup new service accounts

Required skills and experience:

• High school diploma required. Associates or Bachelor's degree a plus.
• Experience in customer service and/or dispatching preferred
• Must work well in a fast paced and at times demanding environment
• Must have excellent communication skills
• Must have excellent organizational skills and attention to detail
• Knowledge in Microsoft Office suite.
• Ability to be proactive
• Professional phone skills
• Time management skills
• Team player
• Dependable
• Sense of urgency
• Ability to learn and understand technical terms at a surface level

Are you interested in an alternative legal career that combines legal expertise, training and sales?

Do you enjoy providing education and support to legal professionals?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As a Legal Tech Consultant in our Small Law market, you will become an expert on the use of LexisNexis products and the value they provide legal professionals. The Legal Training Consultant is responsible for providing education and support, building preference, and driving usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory. You will build solid relationships within accounts, understand customer needs, provide high-quality consultation and lead generation. This role involves assisting legal professionals with use of LexisNexis research tools, providing legal research assistance, and partnering with sales to grow revenue for the Business.

This is a hybrid role. Team members are required to be in the Miamisburg, Ohio office weekly on Wednesday & Thursday.

Responsibilities

• Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products
• Communicating credibly with customers to understand their challenges and provide guidance, education and consultation to help improvement
• Reaching out to customers via phone and email to uncover training and product needs
• Delivering specialized customer presentations and trainings, communicating our value propositions, and highlighting competitor differentiators to retain and drive revenue
• Collaborating with internal partners to drive preference and develop strategic account plans
• Partnering with sales to provide product demonstrations for prospective and current customers to grow revenue for the business
• Identifying and sharing upsell leads and opportunities with sales partners

Requirements

• Have a Juris Doctor degree, or comparable experience in a paralegal, legal secretary or law librarian role
• Display excellent verbal and written communication skills
• Possess comfortability with delivering presentations and trainings in a virtual environment
• Demonstrate excellent proven sales and/or training experience
• Have legal research experience or expertise using LexisNexis tools
• Be able to effectively partner and collaborate across teams with different functions
• Have the ability to build solid relationships internally and externally

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, and study assistance, we will help you meet your immediate responsibilities and your long-term goals.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions. Those in international tax at PwC will provide advice and guidance to clients on structuring their global tax positions. Your work will involve analysing international tax laws and regulations to develop strategies that optimise tax efficiency and minimise risks for multinational businesses.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC’s reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

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• Lead in line with our values and brand.
  
• Develop new ideas, solutions, and structures; drive thought leadership.
  
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
  
• Balance long-term, short-term, detail-oriented, and big picture thinking.
  
• Make strategic choices and drive change by addressing system-level enablers.
  
• Promote technological advances, creating an environment where people and technology thrive together.
  
• Identify gaps in the market and convert opportunities to success for the Firm.
  
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.
  

As part of the International Tax Services Generalist - CS team you are expected to lead the way as technology-enabled tax advisors who provide benefits through digitization, automation, and increased efficiencies. As a Director you are expected to set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects, maintaining executive-level client relations. You are crucial in driving business growth, shaping client engagements, and mentoring the future leaders, while upholding PwC's reputation for quality, integrity, and inclusion.

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• Set strategic direction for technology-enabled tax advisory services
  
• Lead business development to drive growth
  
• Oversee multiple impactful projects
  
• Maintain executive-level client relationships
  
• Mentor and develop future leaders
  
• Shape the direction of client engagements
  
• Implement digitization and automation initiatives
  
• Adhere to tax regulations and standards
  

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• Bachelor's Degree in Accounting
  
• A Juris Doctorate (JD), Master of Laws (LLM), or Master's degree in Accounting or Taxation field of study can be considered in lieu of a Bachelor's Degree in Accounting
  
• 6 years of experience
  
• CPA, Member of the Bar or other tax, technology, or finance-specific credentials may qualify for this opportunity
  

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• Corporate and partnership taxation knowledge
  
• Assisting financial services companies with tax impact
  
• Tax structuring of funds and financial assets
  
• Enhancing tax efficiencies of cross-border flows
  
• Developing and sustaining meaningful client relationships
  
• Leading teams to generate vision and direction
  
• Utilizing automation and digitization in tax services
  
• Evaluating and negotiating contracts
  
• Leveraging pricing tools for strategies
  

The salary range for this position is: $150,000 - $438,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Responsible for performing all administrative duties associated with processing service contracts, customer changes and supporting the service sales department as needed.

ESSENTIAL JOB FUNCTIONS:

• Reviews service contract booking packages. Includes completing customer number request forms, reviewing and completing Installed Base forms and verifying the service contract transmittal forms. Creates branch service file and mechanic file.
• Ensures that customer change forms are accurate and forwards to regional contract administrators. Completes service contract change requests and attaches all relevant information to existing contract.
• Verifies all information on new EDS sheets and updates contact information in service contracts. Searches databases, customers, Installed Base and service contracts for existing information.
• State of NH billing and compliance components will be a key part of this role.
• State billing and compliance support: State of NH invoicing and testing coordination, as well as ME state testing.
• Dispatch and scheduling support: Assist with daily dispatching, off-route activity, vacation coverage, and general schedule coordination. Participate in daily morning huddles to review sick units, labor availability, and scheduling adjustments.
• Receives and reviews final acceptances from construction and modernization departments. Processes owner and unit changes as necessary.
• Prints special deck invoices and mails to customers. Prints service contract invoices upon request from customers or branch.
• Participates in monthly A/R conference calls with Regional Collectors. Actively pursues and follows-up on A/R items.
• Prepares and submits credit memos. Actively cleanses unapplied credits and submits washout requests as necessary.
• Assists with processing certificates of insurance for service jobs.
• Maintains PCard for use by branch.
• Supports sales efforts as needed.
• Performs other duties as assigned.
• Maintains Board Inventory and conducts annual inventory
• Maintains safety SIR and uploads documents to SafeTKE
• AP- hand code invoices without PO-daily report-Expected receipts report
• Office Supplies/Forms
• UPS-shipping and statements
• Spreadsheet for cancellations to Branch Manager
• Performs other duties as assigned.

EDUCATION & EXPERIENCE:

• High school diploma or GED
• One year certificate from college or technical school preferred
• Three to six months related experience and/or training in basic business administration
• Some elevator repair administrative work preferred
• Oracle database knowledge

Salary range is $55,000 - $70,000 paid hourly and the role offers an annual incentive program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.