Open Systems Technologies Remote Remote Jobs in Usa

Loyola University Medical Center (LUMC) is a four-time Magnet-designated Academic and quaternary medical center. Our perioperative division provides care to over 30,000 patients per year with a diverse range of surgical and procedural specialties and complexity. LUMC seeks passionate Certified Nurse Anesthetists (CRNAs) committed to providing exceptional care. Loyola University Medical Center has a team practice model where the CRNA is a valuable member with autonomy and the potential to exercise full scope of practice. Loyola provides strong mentorship for new graduates and experienced CRNAs as well. Join our supportive, collaborative environment where your career will thrive, and your impact will be profound.

Position highlights

• Immediate benefits
• Flexible Scheduling
• No Call / No Weekends
• Competitive starting salary
• Signing bonus
• Dedicated CME
• Tenured mentors

Qualifications

• MSN or DNP degree in Nursing Anesthesia
• BLS and ACLS certifications
• Current Registered Nurse license in Illinois
• NBCRNA certification
• Nurse Practitioner License in Illinois as an Advanced Practice Provider

Our Commitment to You

Joining Loyola Medicine means becoming part of a community dedicated to compassionate, transformative healing. We are committed to:

• Supporting each other in service
• Communicating openly and respectfully
• Being fully present and accountable
• Trusting and assuming good intentions
• Continuous learning and growth

Join an organization that embodies the spirit of the Gospel in its care and service. Apply today and be part of a team that is making a lasting impact in the lives of our patients and the community!

Pay Range: $265,000 - $285,000 per year

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Overview
Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Under the Criminal Investigations Division of the Georgia Tech Police Department, support investigators with online searches, data retrieval, and online data tracking. Provide online support for investigators when needed and provides on-call data retrieval. Investigate, analyze, obtain, compile, and disseminate records and information to assist law enforcement personnel with all types of criminal investigations. This position will interact on a regular basis with: Institute and unit management, faculty, staff, students, and vendors. This position typically will advise and counsel: Unit management and staff, faculty, staff, students, and vendors. This position will supervise: N/A.

Job Duty 1 -
Conduct & Log Threat Assessments/Open-Source Checks. Manage and disseminate the collection of criminal intelligence data for entry into an information storage and retrieval systems. Review overnight activity reports and conduct criminal intelligence workups for individuals identified in the reports; disseminate information to the appropriate investigative entity.

Job Duty 2 -
Support Patrol/Investigations Division with Video Footage. Use open-source data and software to document and track potential threatening individuals, situations, and security-related issues to the campus of Georgia Tech.

Job Duty 3 -
Conduct investigations for assigned cases and provide assistance for non-assigned cases. Coordinate the exchange of interstate and intrastate information pertaining to criminal activity and criminal movement; prepare analytical reports of intelligence information; research patterns, structures, trends, and movements of criminal groups or individuals; develop recommendations for subsequent investigation; create draw charts and maps to substantiate recommendations.

Job Duty 4 -
Create intelligence briefings and case updates for dissemination department-wide. Research, compile, analyze, and interpret statistical data from department and outside agency reports as well as threat referrals to make appropriate and timely notifications.

Job Duty 5 -
Conduct background checks on department new hires.

Job Duty 6 -
Social media monitoring.

Job Duty 7 -
Perform other related duties as assigned.

Educational Requirements
Bachelor's degree in related field or equivalent combination of education and experience.

Other Required Qualifications
Valid Driver's License. Certification through Georgia Crime Information Center (GCIC) /National Crime Information Center (NCIC) within 120 days of hire.
May be required to work at off-site locations with various law enforcement agencies.

Required Experience
One to two years of job-related experience.

Preferred Educational Qualifications
Bachelor's degree in Computer Science, Computer Forensics, or any related specializations or equivalent combination of education and experience.

Preferred Experience
Three years of job-related experience.

ABILITIES
Physical lifting and sensory abilities are required to perform the job successfully.

KNOWLEDGE
Avigilon (or similar camera system) experience, Threat Assessment experience, Open Source Investigation experience.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel.
This position does require and maintain a security clearance.
This position is located in Atlanta, GA
Salary Job Grade A7
Salary range is dependent on candidates' experiences and skills that ranges from $47,881/$23.02-$60,000/$28.85
Must a US citizen for this position

Project Manager - Make Ready Design

Location: Remote

Are you an experienced Power Utility Project Manager? If you are open to joining a supportive, passionate team, we have an attractive opportunity for you!

Please note: This position can work fully remotely, but new hires will be required to come to our main office located in Perrysburg, OH, for an initial 2-week in-person paid orientation and training period.

Note to applicants: This is not an Information Technology (IT) position.

WHAT YOU CAN EXPECT TO DO AS A PROJECT MANAGER AT SIGMA:

Core Description: The Project Manager manages small to large-scale complex projects from project initiation to project close-out. Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure proper communication, accurate and on-time reporting, and management of the schedule. The Project Manager is also responsible for maintaining and growing their client(s) accounts.

Project Leadership:

• Serve as a mentor and coach to assistant project managers, offering guidance and support.

Project Planning:

• Establish, track, and control project cost, scope, schedule, and budget to deliver assigned projects in accordance with contractual agreement.
• Creation of Proposals. Lead kickoff meetings and discovery calls. Works with the Project Engineer on scope, schedule, and budget
• Plan, schedule, and execute all phases of projects or programs in accordance with project management processes, policies, guidelines, and corporate governance.
• Develop high-level project workflow and ensure project scopes and milestone dates for all assigned projects.
• Provide project cost forecasting over the life of the project or program.
• Collaborate with internal teams to ensure the successful delivery of products/services.

Project Monitoring and Reporting:

• Prepare project change orders and/or correction actions in collaboration with the client, Project Engineer(s), and Operations Manager
• Monitor and report on key metrics, customer satisfaction, and performance against objectives.
• Maintain accurate records of client interactions, agreements, and sales activities in the CRM system.

Project Closure:

• Ensure the orderly closure of projects, including finalizing all project activities, obtaining client acceptance, and conducting post-project evaluations.
• Document lessons learned and share best practices with the organization.

Budget Management:

• Develop and manage project budgets, tracking expenses and ensuring financial goals are met.
• Project invoicing.

Risk Management:

• Identify potential risks and issues that may impact project success and develop risk mitigation plans and contingency strategies. Monitor and manage risks throughout the project life cycle.

Communication:

• Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated.
• Maintain clear and consistent communication with all project stakeholders. Provide regular project updates to management and team members.
• Lead project update calls and in-person meetings with external clients throughout the project life cycle.
• Monitor and manage expectations of communication between staff and external clients.

Customer/Client Relationship Management:

• Build and nurture client relationships, understanding their needs and business objectives.
• Build an understanding of the customer's organizational structure and decision-making process.
• Serve as a primary point of contact for assigned clients, addressing inquiries and providing exceptional service.
• Communicate effectively with clients to provide updates, gather feedback, and troubleshoot any issues.
• Proactively identify opportunities to upsell or cross-sell additional offerings to existing customers.
• Prepare and deliver presentations, proposals, and sales materials to clients as needed.
• Stay informed about industry trends and developments to provide value to clients.
• Contribute towards and execute on the strategic plan to target new business opportunities.
• Other duties as assigned.

Education and Experience Requirements:

• Education*: H.S. Diploma or equivalent is required. An Associate's or Bachelor's degree is preferred, but not required
• Experience*: 5+ years of relevant industry experience, 3+ years of Project Management experience *. Management may consider other education and/or work experience to be acceptable for appointment to this position.
• Project management certification preferred.
• Proven experience in project management, with a track record of successfully delivering projects on time and on budget.
• Strong leadership, communication, and interpersonal skills, with the ability to manage multiple stakeholders with competing priorities.
• Must be results-driven with a dedicated focus on achieving successful project performance, customer satisfaction, and organic sales growth.
• Demonstrated level of understanding of commonly used project management concepts, practices, and procedures.
• Adaptability and problem-solving abilities.
• Exceptional attention to detail and organizational skills.
• Available during the “core” work hours of 8:00 a.m. to 5:00 p.m. during the week. Occasional evening and weekend work may be required as duties demand.
• Willing and able to travel regularly (20%-30%), which will include overnight travel
• Dependable transportation, a valid driver’s license, and insurance
• Able to pass a background check/drug test/driving record check.
• Authorized to work in the United States.

Physical Requirements:

• Must be able to endure frequent, lengthy periods of sedentary work and sit for prolonged periods, including sitting at a desk and driving in a vehicle.
• Must be able to utilize a computer keyboard, computer monitor, and telephone for prolonged periods.
• Must have the physical ability to perform activities such as preparing and analyzing data and figures, transcribing notes, and viewing a computer terminal; these activities require close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must have the physical ability to express or exchange ideas using spoken words and convey detailed or important spoken instructions to other workers accurately, often in a group setting.
• Must have the ability to receive detailed information through oral and written communication.

Competencies/Skills: Project Management | Utility Industry | Electrical Power Distribution | Power Distribution Design | Budget Management | Risk Management | Client Relationship Management | Team Collaboration | Project Planning | Schedule Management | Financial Management | Communication Skills | Project Forecasting | Project Cost Control | Stakeholder Communication | Risk Mitigation | Strategic Planning | Industry Trends | Regulatory Compliance | Safety Standards | Resource Allocation | CAD Software | GIS Systems | Utility Standards | Substation Design | Distribution Automation | Load Analysis | Project Manager | Power Distribution Manager | Electrical Project Manager | Utility Project Manager | Design Project Manager | Distribution Design Manager | Electrical Engineer | Power Systems Engineer | Utility Engineer

About Sigma Technologies

Sigma Technologies is a growing engineering and design firm with over 500 team members across 30+ states. For more than 25 years, our work for the power and telecommunications industries has helped create a positive impact in communities across the country. Our core values — Safety, Honesty, Truth, and Decency — fuel our culture. We are TeamSigma™.

**To learn more about working at Sigma, view our video and career page. **If you do not have Project Management experience, please refer to our other open positions: **While we list our openings in multiple locations, you only need to apply to one, as most are remote.

This job advertisement should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of a job. The individual may be required to perform job-related responsibilities and tasks other than those stated in this description.

This advertisement does not constitute an employment agreement between Sigma and the employee and is subject to change by Sigma as the needs of the organization and/or the requirements of the function change.

Pay is commensurate with experience and education. Sigma is an equal opportunity employer and will not discriminate based on an employee’s race, color, gender, sexual preference, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any other classification protected by law.

#remote

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We are seeking a highly organized Operations Assistant to support a technical recruiting professional. This role focuses on handling administrative and operational tasks related to candidate management, resume preparation, and sourcing support. No prior recruiting experience is required. Training will be provided. The ideal candidate is detail-oriented, organized, comfortable working with technology tools, and able to follow structured processes.

Key Responsibilities

Resume & Candidate Management

• Search for resumes in job boards and candidate databases
• Organize resumes by job opening
• Format resumes into required client templates
• Upload resumes and candidate information into tracking systems
• Maintain candidate records and notes accurately

AI Resume Review Support

• Use AI tools to analyze resumes against job descriptions
• Flag candidates that appear to match job requirements
• Send recommended candidates to the hiring manager for review

Administrative & Data Entry

• Enter candidate information into tracking systems or spreadsheets
• Maintain organized digital folders for resumes and job openings
• Track candidate submissions and responses
• Maintain clear documentation of candidate activity

Communication Support

• Contact candidates to confirm availability and interest
• Schedule interviews when requested
• Communicate with third-party recruiting vendors regarding candidate submissions
• Send follow-up messages to candidates when needed

Operational Support

• Help maintain organized workflows for each job opening
• Assist with tracking multiple roles and candidate pipelines
• Support process improvements for sourcing and candidate management

Required Skills

• Strong attention to detail
• Excellent organizational skills
• Ability to follow structured instructions and processes
• Comfortable using computers and online systems
• Strong written communication
• Ability to handle confidential information professionally

Preferred (Not Required)

• Experience working with spreadsheets or databases
• Experience with online research or searching databases
• Experience formatting documents
• Familiarity with LinkedIn or job boards

Training Provided

• Resume searching techniques
• Resume formatting standards
• AI resume analysis process
• Candidate communication guidelines
• Workflow and candidate tracking systems

Ideal Candidate

• Highly organized and dependable
• Process-driven and detail focused
• Comfortable learning new tools quickly
• Able to manage repetitive tasks accurately
• Professional when communicating with candidates

Work Structure

• Hybrid- Occasional onsite in the Buckhead area as needed for training.
• 40 hrs per week. Mon-Friday 8:00AM to 5:00PM

Required Skills:

• MS Office suite
• MS Excel

Benefits:

Health, Dental, Vision, 401K

ABOUT ESG CONSULTING:

ESG Consulting is an award-winning national provider of diversified information technology consulting services to Fortune 1000, public sector entities, and emerging growth firms nationwide.

Founded in 1986, ESG offers more than 30 years of experience in the IT staffing, Engineering and consulting industry. While local to Atlanta we are headquartered in Santa Clara, we have opened offices nationwide and to this day are consistently re- evaluating and expanding our service offerings and geographic capabilities. Today, we serve most major metropolitan markets.

ESG is an equal opportunity company. Our flexible management culture believes in creating a business environment that fosters personal and professional growth and achievement. We make ESG a place where people are treated not as employees but as "partners".

Power Distribution and Make Ready Designer

Overhead Utility Pole Design • Joint-Use Engineering • NESC-Compliant Make-Ready Work

Location: Kalamazoo, MI / Remote (U.S.)

Are you an experienced Power Distribution Designer or Make-Ready Designer looking to support meaningful utility engineering projects? Join a team that values accuracy, collaboration, and long-term professional growth.

ABOUT THIS OPPORTUNITY
We are seeking skilled Make-Ready Designers (primary focus) and Power Distribution Designers to support engineering programs for major electric and telecom utilities. Ideal candidates bring demonstrated experience in overhead utility pole design, NESC application, clearance assessment, pole loading analysis, and construction package development. Useful design platforms include DDS, Katapult, O-Calc, GIS, MicroStation, AutoCAD, or client-specific drafting systems.

In this role, you will review field/walkout data, evaluate existing attachment conditions, model pole loading, determine make-ready requirements, and prepare accurate construction-ready deliverables. Applicants without utility pole design or distribution engineering experience will not be considered.

Note: This position is remote, but new hires must attend a 2-week paid, in-person orientation at our Perrysburg, OH headquarters.

WHAT YOU WILL DO
• Execute overhead distribution and make-ready design work orders while meeting quality, time, and budget expectations
• Apply established engineering design standards, NESC requirements, and internal processes
• Perform end-to-end make-ready, joint-use, and/or general distribution design
• Conduct permitting and easement research (pole ownership, ROW, property rights, approvals)
• Collaborate with team members to resolve design challenges and ensure accurate deliverables
• Use design software such as AutoCAD, MicroStation, DDS, PoleForeman, O-Calc, Katapult, or client systems
• Perform quality control reviews when required
• Support additional duties as assigned

TOP COMPETENCIES & SKILLS
Make-Ready Engineering, Joint-Use Design, Pole Loading Analysis, Utility Pole Design, Overhead Distribution Design, NESC Compliance, Utility Engineering, Pole Attachments, Make-Ready Construction, Aerial Design, Utility Coordination, Right-of-Way Permitting, Pole Replacement Design, Make-Ready Estimates, Field Survey Interpretation, CAD for Utility Design, GIS for Utility Design, Electrical Distribution Design, Utility Construction Standards, Telecommunications Make-Ready

WHAT WE’RE LOOKING FOR
• High school diploma or equivalent required; an associate degree or higher in engineering, drafting, or a related field is preferred
• Minimum 2 years of experience in make-ready engineering, joint-use design, or electric power distribution design (3+ years strongly preferred)
• Proven experience in utility pole design, including NESC application, clearance analysis, pole loading concepts, and preparation of construction-ready design packages
• Proficiency with CAD or MicroStation; experience with DDS, Katapult, O-Calc, or similar utility design platforms is strongly preferred
• Solid understanding of power distribution construction practices, with the ability to learn utility-specific proprietary systems efficiently
• Must hold a valid driver’s license, maintain active auto insurance, and pass all required background, drug, and MVR screenings
• Authorization to work in the United States is required
• Willingness to travel occasionally, including minimal overnight travel when project needs require
• Ability to work a standard Monday–Friday schedule aligned to Eastern Time, with Central/Mountain/Pacific adjustments as appropriate

PHYSICAL REQUIREMENTS
• Ability to work for extended periods using a computer keyboard, monitor, and telephone
• Ability to prepare and analyze data, review detailed information, and work with design tools requiring close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment
• Ability to communicate effectively through oral and written channels

ABOUT SIGMA TECHNOLOGIES
Sigma Technologies is a growing engineering and design firm with 500+ team members across 30+ states. For over 25 years, we’ve supported major power and telecommunications utilities with work that directly impacts communities nationwide. Our core values — Safety, Honesty, Truth, and Decency — shape how we work and who we hire. We are TeamSigma™.

*To learn more about working at Sigma, view our video and career page.
* If you do not have Power Design experience, please refer to our other open positions: *While Designer openings are listed in multiple locations, you only need to apply to one, as they are remote roles.

WHAT WE OFFER
We want our Associates to stay healthy, happy, and secure. We offer a positive work environment with supportive coworkers, managers, and leaders, plus:

• No-cost monthly healthcare plan option for employees
• Competitive pay
• Medical, dental, and vision plans with up to 80% of the premium sponsored by Sigma
• 401(k) plan with matching contributions up to 5% of salary
• Paid holidays, vacation, and sick time
• Education and professional licensing assistance programs

This job advertisement is intended to outline the primary responsibilities and requirements of the role. It is not all-inclusive. Additional duties may be assigned as needed. This ad does not constitute an employment agreement, and job requirements may change based on organizational needs.

Pay is commensurate with experience and education. Sigma is an equal opportunity employer and does not discriminate based on race, color, gender, sexual preference, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any classification protected by law.

PM22
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About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 3

Location: United States; Remote, MST or PST

Experience: Senior Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Advanced Technical Resolution

• 
  
• Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
  
• Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
  
• Proactively identifies and addresses issues prior to customer or executive escalation.
  
• Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
  
• Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
  

Subject Matter Expertise

• 
  
• Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
  
• Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
  
• Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
  
• Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
  

Knowledge Sharing & Enablement

• 
  
• Mentors and provides technical guidance to support engineers across all tiers.
  
• Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
  
• Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
  
• Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
  

Systemic Improvement & Cross-Functional Collaboration

• 
  
• Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
  
• Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
  
• Provides technical input that informs product quality, platform stability, and support scalability.
  
• Represents customer impact and operational risk during cross-functional discussions and incident reviews.
  

Customer & Incident Management

• 
  
• Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
  
• Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
  
• Maintains accountability for case progression, resolution quality, and documentation accuracy.
  

Minimum Qualifications, Education, and Skills

• 
  
• 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
  
• Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
  
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
  
• Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
  
• Proficient in SQL database analysis, including complex queries and table structure evaluation.
  
• Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
  
• Experience with cloud platforms such as AWS and/or Azure.
  
• Expertise in containerization and orchestration technologies (Docker, Kubernetes).
  
• Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
  
• Maintains a high standard of customer focus and operational accountability.
  
• Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 1

Location: United States; Atlanta

Experience: Associate Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Customer Engagement & Support

• 
  
• Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
  
• Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
  
• Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
  
• Provides accurate and timely case updates in alignment with incident severity and communication standards.
  
• Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
  

Case Ownership & Management

• 
  
• Manages assigned support cases through resolution with appropriate guidance and escalation.
  
• Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
  
• Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
  
• Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
  
• Performs log review and configuration analysis to support root cause identification.
  

Technical Problem Solving & Analysis

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• Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
  
• Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
  
• Identifies patterns in recurring issues and raises observations to senior team members for review.
  
• Contributes to internal knowledge base articles and documentation to improve support efficiency.
  
• Shares learnings and troubleshooting approaches with the team to build collective knowledge.
  

Product & Domain Knowledge

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• Demonstrates working knowledge of supported products and underlying technologies.
  
• Resolves routine and moderately complex technical issues within assigned product areas.
  
• Applies product knowledge to evaluate customer environments and configurations with guidance.
  
• Supports customers with standard deployment, configuration, and operational recommendations.
  
• Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
  

Escalation & Incident Support

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• Follows established escalation procedures to ensure timely resolution and appropriate visibility.
  
• Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
  
• Assists in building and maintaining lab environments as needed to support issue diagnosis.
  

Collaboration & Continuous Improvement

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• Participates in team knowledge-sharing sessions and enablement activities.
  
• Provides feedback on tools, documentation, and processes to improve support effectiveness.
  
• Collaborates with cross-functional teams as needed to support customer outcomes.
  
• Supports ongoing initiatives to improve workflows, consistency, and customer experience.
  

Minimum Qualifications, Education, and Skills

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• Bachelor's degree or equivalent practical experience.
  
• 1-3 years of technical support or engineering experience in a customer-facing environment.
  
• Ability to manage multiple support cases with guidance while maintaining service quality.
  
• Strong written and verbal customer communication skills.
  
• Demonstrated commitment to customer satisfaction and continuous learning.
  
• Experience with log analysis and troubleshooting fundamentals.
  
• Working knowledge of database fundamentals, including basic SQL queries.
  
• Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

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• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

Power Distribution and Make Ready Designer

Overhead Utility Pole Design • Joint-Use Engineering • NESC-Compliant Make-Ready Work

Location: Akron, OH / Remote (U.S.)

Are you an experienced Power Distribution Designer or Make-Ready Designer looking to support meaningful utility engineering projects? Join a team that values accuracy, collaboration, and long-term professional growth.

ABOUT THIS OPPORTUNITY
We are seeking skilled Make-Ready Designers (primary focus) and Power Distribution Designers to support engineering programs for major electric and telecom utilities. Ideal candidates bring demonstrated experience in overhead utility pole design, NESC application, clearance assessment, pole loading analysis, and construction package development. Useful design platforms include DDS, Katapult, O-Calc, GIS, MicroStation, AutoCAD, or client-specific drafting systems.

In this role, you will review field/walkout data, evaluate existing attachment conditions, model pole loading, determine make-ready requirements, and prepare accurate construction-ready deliverables. Applicants without utility pole design or distribution engineering experience will not be considered.

Note: This position is remote, but new hires must attend a 2-week paid, in-person orientation at our Perrysburg, OH headquarters.

WHAT YOU WILL DO
• Execute overhead distribution and make-ready design work orders while meeting quality, time, and budget expectations
• Apply established engineering design standards, NESC requirements, and internal processes
• Perform end-to-end make-ready, joint-use, and/or general distribution design
• Conduct permitting and easement research (pole ownership, ROW, property rights, approvals)
• Collaborate with team members to resolve design challenges and ensure accurate deliverables
• Use design software such as AutoCAD, MicroStation, DDS, PoleForeman, O-Calc, Katapult, or client systems
• Perform quality control reviews when required
• Support additional duties as assigned

TOP COMPETENCIES & SKILLS
Make-Ready Engineering, Joint-Use Design, Pole Loading Analysis, Utility Pole Design, Overhead Distribution Design, NESC Compliance, Utility Engineering, Pole Attachments, Make-Ready Construction, Aerial Design, Utility Coordination, Right-of-Way Permitting, Pole Replacement Design, Make-Ready Estimates, Field Survey Interpretation, CAD for Utility Design, GIS for Utility Design, Electrical Distribution Design, Utility Construction Standards, Telecommunications Make-Ready

WHAT WE’RE LOOKING FOR
• High school diploma or equivalent required; an associate degree or higher in engineering, drafting, or a related field is preferred
• Minimum 2 years of experience in make-ready engineering, joint-use design, or electric power distribution design (3+ years strongly preferred)
• Proven experience in utility pole design, including NESC application, clearance analysis, pole loading concepts, and preparation of construction-ready design packages
• Proficiency with CAD or MicroStation; experience with DDS, Katapult, O-Calc, or similar utility design platforms is strongly preferred
• Solid understanding of power distribution construction practices, with the ability to learn utility-specific proprietary systems efficiently
• Must hold a valid driver’s license, maintain active auto insurance, and pass all required background, drug, and MVR screenings
• Authorization to work in the United States is required
• Willingness to travel occasionally, including minimal overnight travel when project needs require
• Ability to work a standard Monday–Friday schedule aligned to Eastern Time, with Central/Mountain/Pacific adjustments as appropriate

PHYSICAL REQUIREMENTS
• Ability to work for extended periods using a computer keyboard, monitor, and telephone
• Ability to prepare and analyze data, review detailed information, and work with design tools requiring close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment
• Ability to communicate effectively through oral and written channels

ABOUT SIGMA TECHNOLOGIES
Sigma Technologies is a growing engineering and design firm with 500+ team members across 30+ states. For over 25 years, we’ve supported major power and telecommunications utilities with work that directly impacts communities nationwide. Our core values — Safety, Honesty, Truth, and Decency — shape how we work and who we hire. We are TeamSigma™.

*To learn more about working at Sigma, view our video and career page.
* If you do not have Power Design experience, please refer to our other open positions: *While Designer openings are listed in multiple locations, you only need to apply to one, as they are remote roles.

WHAT WE OFFER
We want our Associates to stay healthy, happy, and secure. We offer a positive work environment with supportive coworkers, managers, and leaders, plus:

• No-cost monthly healthcare plan option for employees
• Competitive pay
• Medical, dental, and vision plans with up to 80% of the premium sponsored by Sigma
• 401(k) plan with matching contributions up to 5% of salary
• Paid holidays, vacation, and sick time
• Education and professional licensing assistance programs

This job advertisement is intended to outline the primary responsibilities and requirements of the role. It is not all-inclusive. Additional duties may be assigned as needed. This ad does not constitute an employment agreement, and job requirements may change based on organizational needs.

Pay is commensurate with experience and education. Sigma is an equal opportunity employer and does not discriminate based on race, color, gender, sexual preference, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any classification protected by law.

PM22
#Remote

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