On Site Medical Solutions Gonzales, LA Jobs in Usa
46,566 positions found
High demand in the area will bring an immediate and sustained patient load.
No call, potential for a 4-day workweek.
Work in a beautiful state-of-the-art facility with on-site ancillary services including Infusion department, Acute pain management, MRI, CT, X-ray, Ultrasound and Bone Densitometry.
Modern EMR.
Base salary in the mid-$300K range, production incentives and a partnership track.
Benefits include full relocation package, medical, dental, life, disability, 401(k) retirement plan, paid leave, CME time and stipend and more.
A progressive community in a spectacular natural setting this growing city s surrounded by majesty, sits between two river valleys carved by glaciers and is sheltered from extreme weather by the Talkeetna Mountains.
The unique locale appeals to those who seek an Alaskan lifestyle.
It embodies the small-town values of family, community, and caring for neighbors.
Proximity to Anchorage, a city of 400,000, and the magnificent coastal areas of the South-central region provides residents with additional economic, educational, cultural, and recreational opportunities.
Summary:
The Senior Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN and SDWAN to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Sr. Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
Experience:
1. Preferred five to seven (5 to 7) years of experience in implementing and managing complex network infrastructure in an enterprise environment; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS) and technologies (e.g., Cisco, Extreme, Palo Alto).
4. Proficiency in network security tools (e.g., firewalls, IDS/IPS, NAC).
5. Experience with software-defined networking (SDN) and cloud-based network solutions (e.g., AWS, Azure).
6. Knowledge of Azure networking services (e.g., MS Azure VNET, ExpressRoute, vWAN, etc.)
7. Proficient with monitoring and logging tools for access management and troubleshooting using such tools as Syslog, ACS, Netflow, Solarwinds and protocol analyzers.
8. Knowledge of network security and encryption standards.
9. Advanced troubleshooting skills.
10. Ability to work with network security devices such as Palo Alto, Cisco ASA.
11. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
12. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
13. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
14. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
15. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
- Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
1. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CCNP, CCIE, CISSP
Essential Functions:
- Responsible for installation and maintenance of network devices.
- Monitors functions of network devices to ensure acceptable performance.
- Creates and maintains documentation related to network configuration and network topologies.
- Serves as subject matter expert across network technologies and solutions supporting LAN, WAN, WLAN and SDWAN.
- Troubleshoots and resolves LAN, WAN, WLAN and SDWAN incidents.
- Collaborate with network architect to design and build functional networks.
- Provide level 3 escalation support and troubleshooting to resolve complex network incidents and tasks.
- Mentors team members designing and building technical solutions.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
Summary:
The Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN and SDWAN to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
Experience:
1. Preferred three to five (3 to 5) years of experience in implementing and managing complex network infrastructure in an enterprise environment; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS) and technologies (e.g., Cisco, Extreme, Palo Alto).
4. Proficiency in network security tools (e.g., firewalls, IDS/IPS, NAC).
5. Knowledge of software-defined networking (SDN) and cloud-based network solutions (e.g., AWS, Azure).
6. Knowledge of Azure networking services (e.g., MS Azure VNET, ExpressRoute, vWAN, etc.)
7. Proficient with monitoring and logging tools for access management and troubleshooting using such tools as Syslog, ACS, Netflow, Solarwinds and protocol analyzers.
8. Knowledge of network security and encryption standards.
9. Intermediate troubleshooting skills.
10. Ability to work with network security devices such as Palo Alto, Cisco ASA.
11. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
12. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
13. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
14. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
15. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
- Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
1. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CCNA
Essential Functions:
- Responsible for installation and maintenance of network devices.
- Monitors functions of network devices to ensure acceptable performance.
- Creates and maintains documentation related to network configuration and network topologies.
- Serves as subject matter expert across network technologies and solutions supporting LAN, WAN, WLAN and SDWAN.
- Troubleshoots and resolves LAN, WAN, WLAN and SDWAN incidents.
- Provide level 2 escalation support and troubleshooting to resolve complex network incidents and tasks.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
Pay Range: Minimum $41.40/hr, Maximum $64.61/hr
Summary:
The Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN and SDWAN to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
Experience:
1. Preferred three to five (3 to 5) years of experience in implementing and managing complex network infrastructure in an enterprise environment; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS) and technologies (e.g., Cisco, Extreme, Palo Alto).
4. Proficiency in network security tools (e.g., firewalls, IDS/IPS, NAC).
5. Knowledge of software-defined networking (SDN) and cloud-based network solutions (e.g., AWS, Azure).
6. Knowledge of Azure networking services (e.g., MS Azure VNET, ExpressRoute, vWAN, etc.)
7. Proficient with monitoring and logging tools for access management and troubleshooting using such tools as Syslog, ACS, Netflow, Solarwinds and protocol analyzers.
8. Knowledge of network security and encryption standards.
9. Intermediate troubleshooting skills.
10. Ability to work with network security devices such as Palo Alto, Cisco ASA.
11. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
12. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
13. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
14. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
15. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
- Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
1. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CCNA
Essential Functions:
- Responsible for installation and maintenance of network devices.
- Monitors functions of network devices to ensure acceptable performance.
- Creates and maintains documentation related to network configuration and network topologies.
- Serves as subject matter expert across network technologies and solutions supporting LAN, WAN, WLAN and SDWAN.
- Troubleshoots and resolves LAN, WAN, WLAN and SDWAN incidents.
- Provide level 2 escalation support and troubleshooting to resolve complex network incidents and tasks.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
Summary
Summary/Objective:
At Kyra Solutions, we implement business solutions for government workers with best-of-breed technology platforms. Our goal is to improve the effectiveness and quality of work life for state workers in capitals across the U.S. to help better the lives of citizens they serve. State agencies choose Kyra for our dedicated team of experts who ensure the success of every project through client empathy, expert knowledge, and a dedication to value-based outcomes. As Kyra continues to reach new heights nationally, our in-office and remote team members are growing with it. We believe we must and do put our people first to produce the quality our clients expect and deserve. Kyrians are provided a growth track for long-term career success and continuous professional development. If you are looking to make an impact in your community and create a career you can be proud of, we encourage you to apply!
Title : Project Manager/ Business Analyst (On-site & Full-Time)
Location : Tallahassee, FL || Duration: Full Time
Required Skills and Experience
- Bachelor s degree in Information Systems, Business, or related field (Master s preferred).
- 5+ years of experience managing complex Salesforce or CRM implementation projects.
- 3+ years managing technology projects in public sector or government environments.
- Strong understanding of Salesforce ecosystem (Sales, Service, Experience Cloud, PSS, GovCloud).
- Exceptional communication, documentation, and stakeholder engagement skills.
- Exceptional ability to lead cross-functional, multi-vendor teams under bureaucratic constraints.
- Strong negotiation and facilitation skills to reconcile IT, policy, and operations interests.
Preferred Certifications
- PMP and/or Prince 2 Certification
- Salesforce Certified Administrator or Salesforce Business Analyst Certification
- Salesforce Certified Consultant (Public Sector, Service Cloud, or Experience Cloud)
- Certified ScrumMaster (CSM) or SAFe Agile
- Security+ or equivalent
Roles and Responsibilities
- Lead the end-to-end delivery of Salesforce projects from initiation through deployment and post-go-live support.
- Define project scope, milestones, and deliverables aligned with government timelines and funding cycles.
- Manage project budgets, resource allocations, and risk registers in accordance with PMO or agency standards.
- Implement effective change control and governance to ensure compliance with contracts and SOWs.
- Serve as the primary liaison between government clients, technical teams, and executive sponsors.
- Facilitate stakeholder workshops, requirement sessions, and steering committee meetings.
- Manage implementation of Salesforce Public Sector Solutions (PSS), Experience Cloud, and related modules.
- Ensure compliance with public-sector frameworks including FedRAMP, NIST, CJIS, or StateRAMP.
- Conduct stakeholder interviews, workshops, and process mapping sessions across multiple agencies or departments.
- Elicit, document, and validate functional and non-functional requirements for Salesforce Public Sector Solutions (PSS), Experience Cloud portals, and case management systems.
- Translate complex public-sector policies and procedures into configurable Salesforce features and workflows.
- Develop user stories, acceptance criteria, and business process documentation in tools such as Jira or Confluence.
- Partner with Solution Architects, Developers, and Product Owners to ensure requirements are understood, feasible, and aligned with Salesforce best practices.
- Recommend improvements and assist in backlog grooming for Agile delivery.
- Analyze existing case management, licensing, permitting, or citizen service processes and recommend Salesforce-enabled efficiencies.
- Ensure all documentation and requirements align with government compliance, audit, and reporting standards.
- Collaborate on grant, budget, or legislative reporting requirements integrated within Salesforce.
- Prepare status reports, requirement traceability matrices (RTMs), and process diagrams.
- Maintain detailed documentation for system requirements, process flows, and future enhancements.
- Assist in developing training materials and user guides to support end-user adoption and change management efforts.
- Lead multi-disciplinary teams of Salesforce administrators, developers, analysts, architects, data analysts and partners.
Why Kyra:
Founded in 1997, Kyra Solutions is a national leader in transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.
Because of our dedication to our employees, we have won a Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. Visit our website for more information. Equal employment opportunity employer.
Each location is staffed by one highly experienced APRN, and one location also has an additional part-time APRN.Provider will handle infirmary or emergency cases may be scheduled for approximately 12-15 appointments per day6.5 hours of appointments daily60 minutes for administrative tasks.Dates Needed: ASAP Board Certification Required: YesPrescriptive Authority Required: YesPatient Population: AdultsSupport Staff: yes
Summary:
The Manager of Data Center Infrastructure plans and manages the service delivery for quality and continuous improvement of data center infrastructure while adhering to and executing best practices to maintain optimal service levels. This position is responsible for daily operations for The Guthrie Clinic’s (TGC) data center infrastructure to enable delivery and high availability of standard, enterprise-wide related clinical, business and communication applications. The Manager supports the Director of Enterprise IT Infrastructure to achieve goals and priorities to define and implement policies, procedures and technical solutions that ensure interoperability, manage security risks, lower total cost of ownership and provide a platform for scalable future growth. The Manager will offer business rationale and perspective on technological problems and opportunities. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
Experience:
1. Preferred five to seven (5 to 7) years of experience in IT management and/or professional development in Information Technology management with experience supporting data center infrastructure; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
4. Experience with data center re-designs, consolidations and migrations.
5. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
6. Experience with cloud computing platforms, particularly in Microsoft Azure environments and hybrid cloud architecture.
7. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
8. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
9. A proven track record of motivating and managing diverse technical staff and resources in multiple projects through all life-cycle phases, while establishing direction and standards and maintaining a high level of user trust and confidence in the group’s knowledge of and concern for users’ business needs.
10. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
11. A strong business orientation with the ability to balance good judgment with bottom-line business orientation to systems technology that supports return-on-investment decisions.
12. A technically strong individual with a broad and deep knowledge of compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
13. Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
14. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
15. An innovative thinker who understands the practical application of technology and is able to plan for systems today that will carry the organization into the future.
16. Thoroughly understands hospital operations, anticipates needs, and pursues effective and efficient solutions. Able to translate information technology jargon into terms understandable by all audiences.
17. Experience managing service level agreements in either an insourced or outsourced professional services operation.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses
Essential Functions:
- Plans and manages the activities of the Data Center Infrastructure department. Works in collaboration with other TGC IT departments supporting information system infrastructures to assure continuous operation of all enterprise-wide business critical systems.
- Oversees the planning and deployment of standards and technology changes for data center infrastructure environments and operational IT programs (i.e., lifecycle management, service continuity, compliance).
- Participates in TGC initiatives providing leadership and guidance on technology infrastructure standards, implications, and investments.
- Perform a lead role in the development of a broad TGC data center strategy.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Provides leadership to ensure appropriate technology use, standards and policies. Provides efficient, cost-effective technology services for compute, network, storage, data protection, and hyperconverged infrastructure, structured cabling, UPS/power distributions systems, computer room cooling systems, fire detection/suppression, monitoring and cloud computing.
- Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and systems to achieve an optimal balance of cost and service.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Participates in the development and implementation of TGC’s business/disaster recovery plan. Facilitate periodic business recovery tests to ensure that plans are current and effective. Participates in other TGC emergency preparation and testing as required.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Manages relationships with hardware/software vendors and other suppliers of information systems related to products and services. Negotiates service level agreements with preferred vendors.
- Develops and monitors capital and operating budgets and three-year financial plan. Identifies opportunities to leverage economies across TGC.
- Develops and maintains policies and procedures and assures compliance with legal and regulative issues (JCAHO, HIPAA, and HITRUST).
- Balances resources to ensure that support services are effectively delivered, and projects are completed on time and within budget. Secures external resources as required.
- Recruits and develops staff to create a high-performing IT Enterprise Infrastructure organization capable of supporting current systems while leveraging next generation technologies.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Exhibits a customer/supplier philosophy that emphasizes both internal and external relationships; identifies both customer and supplier needs/expectations and strives to exceed them. Consistently enforces the critical importance of supporting patient care.
- Demonstrates responsibility for ongoing personal development, professional growth, and continuing education.
- Recruits, orients, and manages staff required to meet strategic and operational objectives.
- Ensures that staff receive appropriate career development opportunities. Counsels and coaches staff to improve performance and foster personal growth. Conducts regular performance appraisals and recommends appropriate personnel actions.
- Creates a team oriented, professional work environment providing the requisite challenges to retain talented IT professionals.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
Summary:
The Manager of Network Management and Operations plans and manages the service delivery for quality and continuous improvement of network architecture, devices and protocols while adhering to and executing best practices to maintain optimal service levels. This position is responsible for daily operations for The Guthrie Clinic’s (TGC) network infrastructure to enable delivery and high availability of standard, enterprise-wide related clinical, business and communication applications. The Manager supports the Director of Enterprise IT Infrastructure to achieve goals and priorities to define and implement policies, procedures and technical solutions that ensure interoperability, manage security risks, lower total cost of ownership and provide a platform for scalable future growth. The Manager will offer business rationale and perspective on technological problems and opportunities. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
Experience:
1. Preferred five to seven (5 to 7) years of experience in IT management and/or professional development in Information Technology management with experience supporting network infrastructure; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
4. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
5. Experience with cloud computing platforms, particularly in Microsoft Azure environments and hybrid cloud architecture.
6. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
7. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
8. A proven track record of motivating and managing diverse technical staff and resources in multiple projects through all life-cycle phases, while establishing direction and standards and maintaining a high level of user trust and confidence in the group’s knowledge of and concern for users’ business needs.
9. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
10. A strong business orientation with the ability to balance good judgment with bottom-line business orientation to systems technology that supports return-on-investment decisions.
11. A technically strong individual with a broad and deep knowledge of network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
12. Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
13. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
14. An innovative thinker who understands the practical application of technology and is able to plan for systems today that will carry the organization into the future.
15. Thoroughly understands hospital operations, anticipates needs, and pursues effective and efficient solutions. Able to translate information technology jargon into terms understandable by all audiences.
16. Experience managing service level agreements in either an insourced or outsourced professional services operation.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses
Essential Functions:
- Plans and manages the activities of the Network Management and Operations department. Works in collaboration with other TGC IT departments supporting information system infrastructures to assure continuous operation of all enterprise-wide business critical systems.
- Oversee the planning and deployment of standards and technology changes for network infrastructure environments and operational IT programs (i.e., lifecycle management, service continuity, compliance).
- Participates in TGC initiatives providing leadership and guidance on technology infrastructure standards, implications, and investments.
- Perform a lead role in the development of a broad TGC network strategy.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Provides leadership to ensure appropriate technology use, standards and policies. Provides efficient, cost-effective technology services for network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and systems to achieve an optimal balance of cost and service.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Participates in the development and implementation of TGC’s business/disaster recovery plan. Facilitate periodic business recovery tests to ensure that plans are current and effective. Participates in other TGC emergency preparation and testing as required.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Manages relationships with hardware/software vendors and other suppliers of information systems related to products and services. Negotiates service level agreements with preferred vendors.
- Develops and monitors capital and operating budgets and three-year financial plan. Identifies opportunities to leverage economies across TGC.
- Develops and maintains policies and procedures and assures compliance with legal and regulative issues (JCAHO, HIPAA, and HITRUST).
- Balances resources to ensure that support services are effectively delivered, and projects are completed on time and within budget. Secures external resources as required.
- Recruits and develops staff to create a high-performing IT Enterprise Infrastructure organization capable of supporting current systems while leveraging next generation technologies.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Exhibits a customer/supplier philosophy that emphasizes both internal and external relationships; identifies both customer and supplier needs/expectations and strives to exceed them. Consistently enforces the critical importance of supporting patient care.
- Demonstrates responsibility for ongoing personal development, professional growth, and continuing education.
- Recruits, orients, and manages staff required to meet strategic and operational objectives.
- Ensures that staff receive appropriate career development opportunities. Counsels and coaches staff to improve performance and foster personal growth. Conducts regular performance appraisals and recommends appropriate personnel actions.
- Creates a team oriented, professional work environment providing the requisite challenges to retain talented IT professionals.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
We are seeking 1 Ilocano qualified medical interpreter for an on-site assignment at Seattle, WA.
- Details: 03/24/26 - 11:00am-01:00pm
- Location: Seattle, WA 98122
- Rate: TBD
- Service Type: On-site
Requirements:
- Medical-trained or State-certified interpreter
- Must be within 25 miles of the location (mileage covered)
Interested candidates are encouraged to apply or message directly for more details.
Coverage is needed asap and ongoing.
We would need for the physician to work on-site providing tele-psychiatry coverage to other facilities.
Locations are within twenty miles of the following cities: Columbus, Cincinnati and ClevelandDetails Include:- BC/BE Psychiatry- Active OH license and DEA- Monday through Friday 8a
- 5p (need physicians to be available at least two days per week)- Variety of psychiatric cases including addiction, mental health, etc.- Paid malpractice and competitive hourly ratesPlease contact us to learn more about this opportunity, or others that may be available.
Coverage is needed asap and ongoing.
We would need for the physician to work on-site providing tele-psychiatry coverage to other facilities.
Locations are within twenty miles of the following cities: Columbus, Cincinnati and ClevelandDetails Include:- BC/BE Psychiatry- Active OH license and DEA- Monday through Friday 8a
- 5p (need physicians to be available at least two days per week)- Variety of psychiatric cases including addiction, mental health, etc.- Paid malpractice and competitive hourly ratesPlease contact us to learn more about this opportunity, or others that may be available.
On Site position located in Hoboken NJ; Monday to Friday 8:00 a.m. to 4:30 p.m.
The successful candidate, under the supervision of the System Director of Medical Staff Credentialing and Payor Enrollment, will be responsible for credentialing and recredentialing practitioners as well as enrollment with participating client health plans. Credentialing functions include, but are not limited to, processing credentialing applications, following up with payers, and updating and maintaining the CAQH data base. As well as following applicable state and federal requirements for Medicare and Medicaid.
- Leads, coordinates, and monitors the review and analysis of practitioner applications and accompanying documents, ensuring applicant eligibility.
- Conducts thorough background investigation, research and primary source verification of all components of the application file.
- Identifies issues that require additional investigation and evaluation, validates discrepancies and ensures appropriate follow up.
- Prepares credentials file for completion other healthcare organizations, ensuring file completion within time periods specified.
- Responds to inquiries from other healthcare organizations, interfaces with internal and external customers on day-to-day credentialing issues as they arise.
- Utilizes the Cactus credentialing database, optimizing efficiency, and performs query, report and document generation; submits and retrieves National Practitioner Database reports in accordance with Health Care Quality Improvement Act.
- Monitors the initial, reappointment and expirable process for all medical staff, Allied Health Professional staff, Other Health Professional staff, and delegated providers, ensuring compliance with regulatory bodies (Joint Commission, NCQA, URAC, CMS, federal and state), as well as Medical Staff Bylaws, Rules and Regulations, policies and procedures, and delegated contracts.
- Performs miscellaneous job-related duties as assigned.
What We're Looking For
- Degree in business or health related field desired. Previous experience in a Credentialing position required.
- CPMSM and/or CPCS Certification by the National Association Medical Staff Services required or obtained within two years of employment.
- A minimum of 2 years of experience
- Affiliation with the National Association Medical Staff Services and the State Association Medical Staff Services strongly encouraged.
- Must have excellent organizational, time management, customer service and oral & verbal communications skills
- Ability to focus on detail while responding to multiple tasks simultaneously and work effectively in a goal-oriented team environment
- Must be able to maintain confidentiality of proprietary information related to all aspects of the position, hospital, medical staff and allied health professional staff
- Excellent interpersonal skills, including the ability to communicate clearly, professionally, both verbally and in writing with a broad range of professionals and people of varying education and backgrounds.
- Proficiency Cactus is critical.
- Proficiency in data entry, typing and computer skills using a variety of software programs including Microsoft Word, Excel, Access, Outlook, PowerPoint and Cactus
- Willingness to maintain a flexible work schedule as needed.
- Ability to adapt to changing schedules, deadlines and demands, and a heavy workload
What We Offer
- Competitive compensation based on experience and qualifications: When determining the compensation, several factors may be considered including, years of relevant experience, credentials, union contracts, education, and internal equity.
- Comprehensive health, dental, and vision insurance
- 401K, Retirement savings plan
- Generous Paid Time Off (PTO) and paid holidays
- Tuition Reimbursement
- Opportunities for professional growth, development, and continuing education
- Employee wellness programs and resources
Influenza Vaccinations are a requirement for employment. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date, during the influenza season, if you are offered employment, unless you request and receive an approved medical exemption.
We are an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.
MR skills are helpful, but not essential?No mammo or nuclear medicineCall: NoEMR: CernerVolume: Estimated daily workload of 35 to 40 cross sectional studies and 30 to 35 XRsHospital: 192 BedsRequirements: Board Certified with Maryland or Compact license at time of application Quickest way to apply- respond to this email with availability and CV Travel, Accommodations, and Malpractice
- PAID for locum opportunities Referral Bonus if you can help us find a qualified provider Veronica ConleyPacific
Strong background in chest is preferred.EMR: EPICHospital: 560-bed Level 1 TraumaGroup/support: 5 other part-time RadiologistsRequirements: Active Georgia License or IMLC/Compact license, Board CertifiedDiagnostic Radiology Locum Tenens (remote or on-site):Location: Albany, GA (option for remote or on-site)Duration: ASAP for 3-6 months, option to extendSchedule: Monday Sunday (Days, nights, and weekend shifts available)Shift: oDays (M-F, 6a-3p or 8a-5p)oNights (M-F, 7:30p-6a or 10p-6a)oWeekends (Sat-Sun, 10:30a-7:30p, 5p-12a, or 5p-1a)Scope: General Diagnostic Radiology, reading X-Ray, CT, MRI, and UltrasoundEMR: Powerscribe1, PACS, and McKessonHospital: Level 2 TraumaRequirements: Board Certified (or truly board eligible if recently trained), Active Georgia License or IMLC/Compact license.
Preference for clean NPDB.Call or text me at if interested in discussing additional details.
Please send your CV to my email at if you would like to be considered for this opportunity.Paulina AnasisPacific CompaniesLocum Tenens Physician
Remote working/work at home options are available for this role.
Residents enjoy the Cleveland Museum of Art, the Cleveland Orchestra, some of the best eateries in America, and every metro amenity you could wish for.
Your specialty-specific CompHealth rep places your best interests at the heart of everything they do and pays careful attention to the things that matter to you, from the big, hard-to-solve problems to the tiniest details.
Contact Jessica Brentnell .
Remote or on-site option Daytime hours; Monday through Friday from 8 am
- 5 pm Light call schedule Large collaborative group with high referral patterns Academic affiliation; teaching, research, and mentorship Downtown Cleveland location Generous compensation, benefits, and PTO packages Hospital-employed position Our services are free for you We help negotiate your salary and contract We coordinate interviews and help with licenses Specialized recruiters match your career preferences Experienced support teams take care of every detail
Remote working/work at home options are available for this role.
About the Role
Impact you will make
Are you an expert in healthcare insurance reimbursement? Do you thrive on solving complex insurance denials and underpayments? Join our team and play a vital role in ensuring hospitals receive the reimbursements they deserve.
We're looking for an experienced Healthcare Denials Specialist to analyze and resolve payer denials and underpayments. You'll be part of a dynamic team using cutting-edge ARO software to streamline medical claims and collections. As a Denials Specialist II, you will also have the opportunity to mentor junior representatives.
What you will do
- Investigate and resolve insurance denials and underpayments
- Call healthcare insurance companies, affiliates, and providers to resolve underpayment or denial issues
- Analyze contracts, billing, and collections to ensure accurate reimbursement
- Work closely with leadership and team members to identify denial trends and process improvements
- Create appeals, patient correspondences, and payer communication to support claim resolutions
- Maintain HIPAA compliance and accurately document all work performed
What you will bring
- 3+ years of proven success with healthcare insurance billing, follow-up, reimbursement and collections in a hospital or BPO vendor environment
- Deep knowledge of payer rules, including how to interpret denial reasons and submit appeals
- Experience with healthcare billing/EHR systems (EPIC, Paragon, Zirmed, or similar)
- Strong understanding of medical terminology including claim types (UB-04), CPT, ICD, DRG codes, and EOB/RA
- Ability to identify and resolve complex denials and underpayment issues
- Excellent communication skills both written and verbal
- Strong problem-solving and analytical skills to assess insurance payment discrepancies
- Proficiency in Microsoft Excel and Word
- This role requires on-site work at FinThrive's Plano, TX office
What we would like to see
- Medicaid, Medicare, and Commercial billing experience
- Associate or Bachelor's degree
Why Join Us?
- Work with an innovative team using advanced ARO technology to improve medical billing efficiency
- Career growth opportunities in healthcare finance and revenue cycle management
- Competitive salary, benefits, and a supportive team culture
- Apply now to make a real impact with FinThrive!
About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit /why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit /careers-benefits.
FinThrive's Core Values and Expectations
- Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
- Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
FinThrive Privacy Notice for California Resident Job Candidates
Know Your Rights
Pay Transparency Notice
FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO
| FinThrive Careers | FinThrive Benefits & Perks | Physical Demands
$5,000 Sign on Bonus for Full-Time Paramedics!
$2,500 Sign on Bonus for Full- Time Emergency Medical Technicians-Intermediate!
Position Summary:
The On Site Occ Med Paramedic is responsible for performing patient triage, standard tests, procedures and patient care within a site clinical setting. Must be able to work 13-hour shifts during the week and 12-hour shifts on Saturdays.
Essential Functions and Responsibilities:
- Ability to work independently without direct or on-site supervision following company polices and protocols
- Ability to respond to on-site emergency situations and make decisions without supervision
- Treat all injuries from minor first aides to significant medical events
- Perform drug/alcohol testing following all policies and procedures of the employer/client
- Determine need to initiate local emergency medical response to the site
- Triage patients and assist in determining medical problems, administer IV’s and medications
- Participate in local emergency response coordination
- Prepare scene for first responders, communicate emergency response needs to the employer/client
- Communicate urgent needs to increase level of patient care
- Assist in claims investigation and support return to work program
- Determine appropriate referral for injuries not able to be treated on site
- Collect blood, tissue, and other laboratory specimens through routine in-house testing procedures, and analyze and prepare for testing, and log results
- Document patient care and procedures utilizing appropriate forms and electronic medical records system
- Provide reporting and serve as point of contact for client’s questions related to work related injuries, treatments summaries, drug test reporting and other requested information
- Perform other duties as assigned
Requirements and Qualifications:
- Education: High school graduate or equivalent is required.
- Certificate/License: Current Certification as a Paramedic. Current BLS, ACLS, PALS, PHTLS certification.
- Experience: A minimum of two (2) years of relevant experience is preferred, experience in OSHA occupational health regulations preferred
Working Conditions and Physical Demands:
- Requires prolonged sitting, frequent standing, bending, stooping and occasional lifting of up to 50 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator and other office equipment. Requires normal range of hearing and eye sight to record, prepare and communicate appropriate reports. Requires an uninhibited driver’s license to accommodate travel to off-site meetings and workgroup sessions.
- Fast paced clinical office setting with possible exposure to communicable diseases, toxic substances, medicinal preparations and other conditions. All employees are required to comply with federal, state and organizational policies regarding confidentiality. Requires the ability to work under stressful conditions and occasionally work irregular hours.
Benefits of working with our company:
- Competitive base compensation
- Paid Time Off
- 401-K Match
- Healthcare Benefits including health (with FREE CARE at BestMed) dental, vision, life and disability.
- Annual salary increase on Anniversary date of hire.
- Pay advance through DayForce Wallet for life's little emergencies.
- Annual Gear Store credit towards branded clothing and accessories.
- GreatWork Perks offering discounts on hotels, theme parks, concerts and more!
Community Care Partners is an Equal Opportunity Employer (EEO).
Maryland -Duration: July
- December-Schedule: 1-4 weeks per month or 3-5 days per week-Shift: Monday Friday, 8a-5pCall: n/a-Patient volume: o Screens-17 dailyo Diagnostics- 10 dailyo Sono Diagnostics- 10 dailyo MRI Breasts- 4 weekly o Stereotactic breast biopsies- 4 weekly (for on-site)o Sonocore biopsies- 8 weekly (for on-site)o MRI biopsies- 2 weekly (for on-site)-Required procedures: US, stereo, and MR guided biopsies (for on-site)-Scope: Breast Imaging -EMR: Cerner-Hospital: 103 beds, no trauma-Group/support: Full subspecialty support w/in the radiology group and health system as a whole -Requirements (boards, license): Board certified with Maryland or compact license
- Part of large 160+ physician multispecialty group practice with established Radiology team
- Robust referral base
- No weekends, no holiday, no nights
- Mon-Fri 8:00
- 5:00 (ability to read more after hours if desired)
- Every other week: 2 days remote / 3 days on-site; 3 days remote / 2 days on-site
- Need to come on-site for contrast reactions, go over diagnostic studies with patients, etc
- PTO is open to discussion.
Flexibility can be offered.
- Located 60 miles south of downtown DC.
Ability to live in DC or Alexandria and commute for on-site days, or a hotel will be provided to stay locally while on-site.
- No MRI or CT unless desired
- Base salary plus productivity
- Full benefits
- Sign-on
- Occurrence-based malpractice (no need for tail)
- J1 and H1 visa candidates welcome
- Beautiful community 60 miles south of DC surrounded by the coastlines of the Chesapeake Bay and the Potomac River
Remote working/work at home options are available for this role.
Position: Customer Support Associate (On-site LA)
Compensation: Base Pay: $23.00–$26.00/hour + Uncapped bonus earning potential
Target Total Compensation (TTC): Top performers consistently exceed $36.40 per hour (reflecting a 40%+ increase over base pay).
Location: North Hollywood, CA
Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand in North Hollywood, LA. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.
Responsibilities:
- Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
- Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
- Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
- Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
- Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
- Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.
Ideal Profile:
- 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
- Master of professional communication with ability to command high volume inquiries
- Fast and accurate typist: 50+ WPM required
- Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
- Excited by technology and sees AI as a partner that enhances skills
The Puffy DNA
We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.
- Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
- Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
- Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
- Go All-In: When the mission demands it, we rally as one team to cross the finish line.
Your Total Compensation & Benefits
Compensation:
- Base: $23–$26/hour + unlimited and uncapped bonus earning potential
Health & Protection:
- Comprehensive medical, dental, and vision insurance
Time Off:
- Generous Paid Time Off (PTO) + US Public holidays
Work Environment:
- Access to AI-native tool stack
- Learning & development opportunities
- International team collaboration (14+ nationalities)
Other Benefits:
- 401(k) with Company Match
- Free Puffy mattress after 6 months
- $1,000 Puffy/Halo Board store credit after 1 year
Ready to Shape Your Story?
Click "Apply" and take the first step.