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About Covista
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
For more information, visit and follow us on LinkedIn, Instagram and YouTube.
The Quality Assurance (QA)Learning Experience Designer actively engages in the review, design, development, and implementation of learning products (e.g., academic programs and courses, short courses, micro-credentials), working closely with strategic partners and vendors; this includes the quality review of new learning content, as well as the search for suitable existing learning content within Covista's owned content repositories and learning content management systems.
The QA Learning Experience Designer has a working knowledge of digital learning product design and development theories, processes, best practices, and trends, integrating that knowledge to enhance the student learning experience by leveraging contemporary learning design principles, applying flexible approaches, and driving strategic innovation to anticipate, meet, and exceed partner needs.
TheQA Learning Experience Designer manages multiple reviews during different stages of development, each with varying requirements and milestones. The QA Learning Experience Designer works with a range of internal and external academic experts, product development staff, vendors, and institutional representatives to ensure adherence to quality standards,product design decisions, business requirements, and academic expectations.
- Ensures the learning content developed for online/hybrid course delivery is of the highest quality possible and supports student mastery of learning outcomes.
- Ensures learning content adheres to quality standards, program/product design decisions, business requirements, and academic expectations; ensures that relevant internal and partner reviews occur and that feedback/required changes are incorporated.
- Works closely with curriculum authors and subject matter experts to review content, storyboards, and related instructional elements for incorporation into the courses.
- Actively engages in the learning content creation review for multiple delivery contexts, including course-based, competency-based, self-paced, micro-learning and other such contexts to align with partner institution strategies.
- Coordinates and/or participates in program design and development meetings as needed to address marketing research and analysis, regulatory issues, industry trends, competitive landscape, unique differentiators, relevant data, instructional framework options, and core themes and topics for product development.
- Works collaboratively with subject matter experts, academic and business representatives, marketing professionals, educational media specialists, and shared services staff to designreview, develop, and implement learning solutions.
- Actively engages in the learning content creation review for multiple delivery contexts, including course-based, competency-based, self-paced, micro-learning and other such contexts to align with partner institution strategies.
- Coordinates and/or participates in program design and development meetings as needed to address marketing research and analysis, regulatory issues, industry trends, competitive landscape, unique differentiators, relevant data, instructional framework options, and core themes and topics for product development.
- Works collaboratively with subject matter experts, academic and business representatives, marketing professionals, educational media specialists, and shared services staff to designreview, develop, and implement learning solutions.
- Works with little or no supervision on all assigned learning products at the course and program levels.
- Works collaboratively with others to establish project management plans that ensure product review dates are met and ensure appropriate resourcing of all projects; ensures members of the project team are familiar with program design and development design philosophy and project management plans.
- Maintains a working knowledge of learning experience design, online learning, instructional design and technology, adult learning theory, and andragogy/pedagogy to support program and course development.
- Applies research skills to assess current and prospective technologies and innovative products to enhance the student experience in the online classroom.
- Reviews or selects learning resources in collaboration with the academic team, ensuring adherence to business and regulatory requirements, DLS and institution strategies, and works collaboratively with shared services staff to ensure availability of learning resources.
- Designs learner experiences for the integration of text, graphics, animations, videos, and interactions for these offerings; ensures materials follow development objectives/outcomes and exhibit best practices for visual and interaction display to support learning.
- Ensures project timelines are met and deliverables meet quality expectations of the institution.
- Collaborates with key stakeholders to create instructional material in a visually dynamic, engaging, and interactive format, while offering suggestions to enhance student engagement and learning.
- Adapts to rapidly changing project timelines and deliverables.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Master's Degree Required
- PhD Preferred
- Three (3) plus years of learning experience design work, with specific experience in conceptualizing, designing, and creating learning experiences for adult learners a plus.
- Experience working with third-party vendors and independent contractors.
- Experience managing budgets and ensuring adherence to budget limitations.
- Experience working with higher education professionals.
- Expertise in at least one of the following: instructional design, instructional technology, contemporary theories and methods of learning experience creation, learning management systems, learning content management systems, application of technological innovations to enhance learning and mastery of outcomes.
- Experience developing with tools such as Adobe Captivate and Articulate Storyline/Studio a plus.
- Successful experience in relationship management across a range of partners.
- Be able to evaluate vendor, contractor, and SME contributions to ensure all learning products meet and/or exceed Covista standards of excellence.
- Be a skilled communicator and collaborator, able to handle criticism, actively participate in design meetings, and deliver highly engaging learning assets.
- Possess a working knowledge of contemporary and innovative principles of instructional design, curriculum development, and educational technology.
- Possess solid written and verbal communication skills.
- Have strong knowledge of Microsoft Office suite.
- Be committed to results and consistently demonstrate accountability in all areas of responsibility.
- Possess strong organizational skills and have a history of positive results achieved collaboratively.
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61,720.78 and $108,334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Covista's Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit: are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
Overview
The Technical Service Coordinator plays a critical role in onboarding new managed services customers and ensuring they have a clear, accurate, and complete technical foundation as they transition into our MSP environment. This role sits at the intersection of service delivery, technical operations, and customer success—responsible for gathering and documenting environment details, coordinating onboarding tasks across teams, and maintaining high-quality technical documentation.
The ideal candidate has strong technical aptitude, excellent organizational skills, and a passion for delivering an exceptional customer experience.
Key Responsibilities
Customer Onboarding
- Serve as the primary coordinator for onboarding new MSP customers.
- Collect and validate environment information (infrastructure, networks, identity systems, applications, security tools)
- Facilitate kickoff calls, technical discovery sessions, and onboarding checkpoints.
- Work cross-functionally with Service Desk, Systems Administration, Networking, and Security teams to ensure smooth onboarding execution.
- Track onboarding tasks, milestones, risks, and completion status.
Technical Documentation
- Create and maintain high-quality documentation including:
- Network diagrams
- Asset inventories
- Access and identity configurations
- Backup, monitoring, and security configurations
- Server, endpoint, and application details
- Build and update SOPs, runbooks, and customer-specific knowledge articles (consistent with knowledge practices in Managed - Services). [Managed - Services | PowerPoint]
- Ensure all customer documentation is properly stored, versioned, and accessible within the MSP knowledge repository.
Operational Coordination
- Act as a liaison between onboarding teams, technical operations, and account management.
- Document customer escalation paths, communication expectations, and support processes.
- Assist in preparing environment overviews and technical summaries for internal handoff to Operations, Systems Administration, and Service Desk teams.
- Support Technical Account Managers with accurate customer documentation as referenced in templates like SOW Template. [SOW Template | Word]
Technical Support Assistance
- Perform basic to mid‑level environment validation tasks (e.g., checking system health, verifying connectivity, confirming AD/O365 configurations
- Identify gaps in customer environments requiring additional engineering review or remediation.
- Provide Tier 1.5 coordination for technical issues discovered during onboarding.
Qualifications
Required
- 1–3 years experience in an MSP, helpdesk, technical coordination, or IT operations role.
- Understanding of:
- Microsoft 365 / Azure AD
- Windows Server fundamentals
- Networking basics (VLANs, firewalls, switching, DNS)
- Backup & monitoring concepts
- Strong documentation skills with high attention to detail.
- Excellent communication and customer service abilities.
- Highly organized with the ability to manage multiple onboarding projects simultaneously.
Preferred
- Experience with:
- Ticketing/ITSM platforms
- Network and system diagnostic tools
- Identity and access management
- SaaS administration (M365, Okta, collaboration tools)
- Exposure to PowerShell or automation tools.
- ITIL foundation or related process certification.
Skills & Competencies
- Strong analytical and problem‑solving skills.
- Ability to translate technical concepts into clear documentation.
- Calm, professional demeanor during customer interactions.
- Process‑oriented, consistent, and self‑driven.
- Able to collaborate effectively with both technical and non‑technical stakeholders.
About Covista
Covista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.
Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.
We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.
For more information, visit and follow us on LinkedIn, Instagram and YouTube.
Opportunity at a Glance
The Senior Educational Media Specialist is a seasoned media specialist with at least 5 years of deep expertise in the conceptualization, design, scripting, and story boarding of educational media content. Senior Educational Media Specialists oversee the development of comprehensive media projects, working closely with strategic partners and managing third-party vendors; this includes the creation of new media content, as well as the search for suitable media content within Covista's owned content repositories and/or third-party media libraries. The Senior Educational Media Specialist manages multiple projects during different stages of development, each with varying requirements and milestones. As one of the most seasoned and experienced educational media specialists within the Product Development and Classroom Design team, the Senior Educational Media Specialist has a thorough understanding of digital product design and development theories, processes, best practices, and trends, integrating that knowledge to enhance the student learning experience by leveraging the correct media application, applying flexible approaches, and driving strategic innovation to anticipate, meet, and exceed partner needs. The Senior Educational Media Specialist mentors Educational Media Specialists in the organization in an effort to ensure all educational media created are of the highest quality and impact.
Responsibilities
- Generates vision and strategy that guide media development projects and supports the operations of the Product Development and Classroom Design team.
- Creates original visuals, audio/video, animations, tutorials, and interactives to meet the pedagogical objectives of the course and enhance student-learning outcomes.
- Delivers media products from conceptualization through delivery, both in a hands-on/developer capacity, as well as a leader and mentor of other media stakeholders.
- Manages third-party vendors and independent contractors required to ensure ample resources are available to execute the most comprehensive and challenging media projects.
- Collaborates with key stakeholders to create instructional material in a visually dynamic, engaging, and interactive format, while offering suggestions to enhance student engagement and learning.
- Maintains expert level, comprehensive knowledge of online learning principles, adult learning theory, and innovative media technologies.
- Works in a fast-paced production environment, collaborating with various institutional and product development stakeholders.
- Provides senior level leadership to and support of the project team during the development process to identify best media approaches to be used in designing, delivering, and/or supporting of specific learning content.
- Coaches and mentors educational media specialists, learning experience designers, and subject matter experts to ensure the media developed for online/hybrid course delivery is of the highest quality possible and supports student mastery of learning outcomes.
- Creates media development schedules and identifying necessary technical resources based on project timelines.
- Ensures appropriate delivery requirements are included in all media-related contracts.
- Ensures that all content meets media quality indicators and institutional style guidelines.
- Provides guidance and feedback, including documentation, to all stakeholders during media design and delivery; this includes all necessary metadata to support efficient asset management.
- Oversees the assembly of all media elements into the final product.
- Ensures project timelines are met and deliverables meet quality expectations of the institution.
- Works independently to complete assigned media projects at the course and program levels.
- Adapts to rapidly changing project timelines and deliverables.
- Although the Senior Educational Media Specialist does not supervise any other employees, mentorship and coaching of Educational Media Specialists is an important element of the role.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Bachelor's Degree Required. Master's Degree Preferred
- 5+ years of media industry experience.
- 2+ years of education media experience.
- Extensive experience managing third-party vendors and independent contractors.
- Extensive experience managing complex budgets and ensuring adherence to budget limitations.
- Proven expertise in at least three of the following: video-based media creation, digital product design and creation, application of multimedia technologies in student learning environments, audiovisual editing, and/or digital media programming.
- Exercise management, coordinate, and oversight of all vendor, contractor, and talent cast performances, scheduling, and deliverables—ensuring all media products meet and/or exceed Covista standards of excellence.
- Be a skilled communicator and expert collaborator, able to handle criticism, facilitate design meetings, coach and mentor Educational Media Specialists and Subject Matter Experts, and deliver highly engaging media assets.
- Have the ability to estimate and document production costs and manage a comprehensive media project budget.
- Be knowledgeable in a wide range of media approaches (e.g., video, interactive, animation, audio, etc.).
- Be a seasoned expert in the conceptualization, design, and creation of high-quality educational media.
- Understand professional media workflows and manage the most challenging media production cycles.
- Possess excellent written and verbal communication skills.
- Have a strong working knowledge of contemporary media production standards and systems.
- Have strong knowledge of Microsoft Office suite.
- Be committed to results and consistently demonstrate accountability in all areas of responsibility.
- Possess the ability to apply best practices during media and course development.
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61720.78 and $1 Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
Covista offers a robust suite of benefits including:
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- Participation in Covista's Flexible Time Off (FTO) Policy
- 12 Paid Holidays
For more information related to our benefits please visit:
You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
This is a contract and Hybrid role through Magnit Global with one of the world’s leading Energy Services companies. This is NOT a C2C opportunity and is on W-2.
Client Details
Job Position : Graphic Designer
Client : `Consumers Energy
Location : Jackson, Michigan
Duration : 6 Months
Job description:
We are seeking a highly skilled and detail‑oriented Senior Principal Instruction and Graphic Designer to lead the creation of integrated communications and instructional materials that bring our company playbook/handbook, standard operating procedures (SOPs), and work instructions to life across print, video, digital, and mobile platforms.
This senior‑level role requires mastery in content development, instructional design, visual design, and production management. You will oversee projects from concept through completion—creating design strategy, collaborating with stakeholders and SMEs, writing and editing content, designing and animating visual assets, ensuring brand alignment, and driving an exceptional user experience. Success requires advanced communication skills, high‑level design capability, strong instructional methodology, and the ability to lead complex, fast‑paced production cycles with a calm, solution‑oriented approach.
Job Responsibilities:
- Design and produce integrated communications (print, video, digital, mobile) supporting the company playbook/handbook, SOPs, work instructions, and learning programs.
- Lead the design and development of instructional materials including lesson plans, slide decks, participant guides, microlearning, assessments, and performance demonstrations.
- Direct end‑to‑end production workflows: establish timelines, manage schedules, coordinate stakeholder discussions, report status to leadership, draft and refine content, and oversee version control.
- Publish, package, and archive deliverables within formal repositories; manage quality checks and issue resolution.
- Refine and optimize content to meet brand, quality, usability, accessibility, and information‑architecture standards.
- Prepare and facilitate stakeholder and user‑testing sessions: develop facilitation materials, gather feedback, and incorporate SME insights into content revisions.
- Write and record narration scripts in a clear, conversational tone appropriate for training audiences.
- Design and animate visuals—including graphics, icons, characters, and infographics—using sophisticated visual hierarchy, UX/UI principles, and brand systems.
- Program advanced PowerPoint interactions including animations, transitions, navigation, and interactive or gamified learning experiences.
- Partner with internal and external stakeholders to define design strategy, clarify requirements, and secure timely feedback and approvals.
- Measure content performance (adoption, completion, user feedback) and recommend ongoing enhancements.
- Synthesize complex process, technology, or continuous improvement concepts into clear, intuitive instructional or visual formats.
- Provide basic troubleshooting for digital learning experiences and production files.
Experience & Expertise
- 5+ years of progressive experience designing, writing, and producing digital, video, and print learning or communication materials.
- Master‑level writing and editing skills with the ability to produce concise, clear, compelling, and grammatically strong content.
- Demonstrated ability to interview SMEs, extract complex information, and translate it into simple, structured content.
- Strong interpersonal communication, with proven success partnering with corporate stakeholders at all levels.
- Project and production management experience (schedules, coordination, risk/issue tracking, milestone management).
- Ability to work independently and collaboratively; consistently maintains a calm, solutions‑focused approach.
- Content and design experience related to Lean, Six Sigma, and continuous improvement initiatives (preferred).
- Proven ability to design assets for learning ecosystems, including multimedia, eLearning, and structured content libraries.
- Familiarity with corporate brand governance and experience redesigning large document sets or highly technical libraries.
Information Architecture & Content Structuring
- Expertise reorganizing and simplifying large content libraries or documentation systems.
- Strong understanding of visual hierarchy, UX/UI structure, and content simplification.
- Ability to translate complex workflows into intuitive visual diagrams or structured user pathways.
Print & Digital Production
- Experience preparing print‑ready manuals, booklets, guides, or binders.
- Fluency in both digital and print production standards.
Tools & Technical Skills
- Adobe Creative Cloud: Acrobat Pro, Photoshop, Illustrator, InDesign
- Microsoft 365: Word, PowerPoint, Excel, SharePoint, Teams
- eLearning/authoring tools: Articulate, with familiarity in video tools a plus
- Strong understanding of instructional design principles and adult learning theory.
- Skilled in managing multiple concurrent projects in a fast‑paced environment.
Education
- Bachelor’s degree in Instructional Design, Communications, Journalism, Media Production, Education, Graphic Design, or related field; or equivalent professional experience.
We are currently recruiting for an Executive Assistant in New York City (Midtown). This is a temporary (possible Temp to Perm) opportunity. Hybrid schedule in-office 3 days and two days remote (with some flexibility on days and support hours based on Executive needs and travel). The Executive Assistant will provide comprehensive administrative and coordination support to the CEO. This role requires exceptional attention to detail, sound judgment, and the ability to manage complex scheduling, communications, and logistics in a fast-paced executive environment. The Executive Assistant works closely with internal leadership and teammates and external stakeholders to ensure the CEO’s time, commitments, and materials are organized, accurate, and executed seamlessly. This role requires a high degree of discretion and professionalism when handling confidential information. $45.00 - $52.00 (Temp Hourly Rate) – Perm side will be approx. 95K – 100K Base
Responsibilities:
- Support the coordination and maintenance of the CEO’s complex and dynamic schedule, working closely with the primary executive assistant, internal leadership, and external contacts to facilitate high-priority meetings and engagements.
- Ensure the CEO has clear visibility into upcoming commitments by maintaining an accurate and well-organized calendar and proactively flagging priorities, conflicts, and required materials in advance.
- Coordinate scheduling adjustments and logistics in real time to ensure meetings and commitments proceed efficiently.
- Maintain systems to track requests, deadlines, and follow-ups related to the CEO’s schedule to ensure timely responses and completion of commitments.
- Maintain the established documents, repositories, and processes currently used to support the CEO.
- Arrange and coordinate all travel for the CEO, including flights, hotel accommodations, car services, and detailed itineraries, ensuring all logistics are confirmed, clearly documented, and aligned with meeting schedules and commitments.
- Prepare and process expense reports accurately and in a timely manner.
- Maintain distribution lists and mailing lists, including key contacts, frequently used by the CEO for both internal and external communications.
- Coordinate the assembly of meeting packages and documents, especially those needed/required for external engagements.
Qualifications:
- Bachelor’s degree required and demonstrated corporate experience supporting senior executives.
- Exceptional written and verbal communication skills, with the ability to draft and manage professional correspondence with internal and external stakeholders.
- Strong judgment and adaptability, with the ability to respond effectively as priorities evolve.
- Ability to anticipate the needs of multiple stakeholders and coordinate effectively across teams while maintaining alignment with executive priorities.
- High degree of professionalism and organizational awareness, with the ability to navigate internal processes, leadership dynamics, and sensitive situations with discretion.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously while maintaining accuracy.
- Proficiency in Microsoft Office, including Excel (data manipulation and reporting) and PowerPoint (editing and formatting executive presentations within corporate templates). Experience with Microsoft Dynamics or similar systems is a plus.
- Demonstrated ability to handle confidential and sensitive information with the highest level of discretion.
- Ability to work effectively with standard office technology and participate in both in-person and virtual meetings and events.
No sponsorship. Must be a US citizen or green card holder / permanent resident. Local candidates only. Must be in a commutable range to NYC (Midtown). Hybrid schedule. $45.00 - $52.00 (Temp Hourly Rate) – Perm side will be approx. 95K – 100K Base.
Position Summary
REMAX is seeking a detail-oriented Customer Experience (CX) Specialist. This position provides essential operational support to the CX team and plays a key role in ensuring surveys, reporting, documentation, and communications run smoothly. This role builds and tests surveys in Qualtrics, maintains recurring event-survey reporting, manages content on the CX SharePoint site, supports internal communications, and ensures high-quality execution of CX programs.
The ideal candidate is detail-oriented, organized, tech‑savvy, and energized by supporting work that improves customer insight and customer outcomes.
Key Responsibilities
Reporting & Analytics Support
- Refresh recurring reports (e.g., event or post‑interaction surveys) following established templates and processes.
- Perform initial QA on reporting data:
- Validate counts, filters, segments, and date ranges
- Confirm trends look accurate and consistent with prior data
- Distribute dashboards or summary updates according to cadence and stakeholder lists.
- Maintain trackers for survey performance, response rates, and reporting schedules.
Internal Communications Support
- Draft internal update emails, release notes, and announcements related to surveys, reporting cycles, and CX program changes.
- Post communications to SharePoint, Teams channels, or distribution lists.
- Support the CX Analysts with preparation of content for readouts, workshops, and presentations.
- Serve as the primary maintainer of the CX SharePoint site.
- Update pages, upload new materials, archive outdated content, and maintain clean structure and version control.
- Manage SharePoint permissions according to governance standards.
Program Support & Coordination
- Assist with preparation for CX workshops, including journey mapping, persona sessions, and insight readouts.
- Take notes, prepare artifacts, and handle logistics (invites, room setup, virtual tools).
- Maintain CX team calendars, project trackers, and documentation repositories.
- Support ad hoc tasks across the CX program portfolio.
Qualtrics Survey Management
- Build surveys in Qualtrics using approved instruments, applying appropriate logic, embedded data, branching, and branding.
- Conduct end-to-end QA and testing.
- Manage survey versions, change logs, and launch schedules.
- Troubleshoot issues and escalate to the CX Analysts or Director when needed.
Agent Recruitment Resource
- Engage, and build relationships with potential new REMAX agents through personalized, high-touch recruitment strategies.
- Serve as the primary point of contact for candidates, guiding them through the recruitment process with professionalism and attention to detail.
- Conduct discovery meetings, explain the REMAX value proposition, and address candidate questions and concerns.
- Collaborate with the Marketing and Education teams to ensure alignment on recruitment goals and processes.
Qualifications
Education & Experience
- Bachelor’s degree in Business Administration, Data Analytics, Marketing, Customer Experience, or a related field.
- Experience in process design, development and improvement.
- 1–2 years of experience in coordination, project support, operations, research, marketing, or related field.
Skills & Competencies
- Strong analytical and problem-solving skills with a focus on translating data into actionable insights.
- Familiarity with CRM tools like Salesforce or Zendesk.
- Excellent communication skills, both written and verbal, to present data insights effectively to stakeholders.
- Strong organizational skills and ability to manage multiple projects simultaneously.
Personal Attributes
- Customer-focused mindset with a passion for improving experiences and delivering value.
- Detail-oriented and curious, with a drive to uncover root causes and solutions.
- Collaborative team player who thrives in a dynamic, fast-paced environment.
Hire Range/Rate:
$55,000 - $62,000
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX, LLC total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
- Competitive Medical, Dental, and Vision benefits
- Retirement plans with optimal company match
- Annual bonus/merit opportunity
- Educational Assistance
- Mental Health support program
- M.O.R.E. Events offered in-person and virtually
- Mentorship program
- Employee Resource Groups
- Community Engagement
- Diversity, Equity, and Inclusion
- Parenting
- Remote
- Women at REMAX
RE/MAX, LLC & Motto Mortgage
Now is your chance to become part of a world-class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard, your
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity, and all qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Application Deadline: April 23, 2026
Pecan POS is seeking a skilled and detail-oriented QA Automation Engineer to join our growing engineering team. In this role, you will be responsible for designing, developing, and maintaining automated testing frameworks to ensure the reliability, performance, and scalability of our point-of-sale (POS) platform used by hospitality businesses.
You will collaborate closely with software engineers, product managers, and QA specialists to improve software quality, reduce regression risk, and support continuous integration and delivery. This is an excellent opportunity to contribute to a fast-paced environment where quality and innovation are critical to delivering reliable transaction systems.
ResponsibilitiesDesign, develop, and maintain automated test frameworks for web and API testing
Create and execute automated regression, integration, and end-to-end tests
Collaborate with developers and product teams to define test strategies and acceptance criteria
Identify, document, and track defects through resolution
Integrate automated tests into CI/CD pipelines to support continuous delivery
Perform API testing and validate system integrations
Conduct root cause analysis and contribute to quality improvements
Maintain test environments and test data for consistent automation execution
Participate in code reviews and support quality engineering best practices
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
3+ years of experience in software testing and automation
Strong experience with automation tools such as Selenium, Cypress, Playwright, or similar frameworks
Experience with API testing tools such as Postman or RestAssured
Familiarity with programming languages such as Java, Python, JavaScript, or C#
Experience with SQL and database validation
Understanding of Agile development and the software testing lifecycle
Experience with version control systems such as Git
Strong problem-solving and analytical skills
Experience testing POS systems, fintech platforms, or payment processing systems
Experience with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI
Familiarity with cloud environments (AWS, Azure, or GCP)
Experience with performance testing tools such as JMeter or k6
Fully remote work environment
Competitive salary
Opportunity to work on mission-critical transaction systems
Collaborative engineering-focused culture
Professional development and growth opportunities
Remote working/work at home options are available for this role.
Date Posted:
2026-03-03Country:
United States of AmericaLocation:
US-AL-HUNTSVILLE-7745 ~ 7745 Eagle Rd ~ EAGLEPosition Role Type:
OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements:
Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearanceSecurity Clearance Type:
DoD Clearance: SecretSecurity Clearance Status:
Active and existing security clearance required on day 1The Digital Products Configuration Management (DPCM), formerly known as Software Configuration Management (SWCM), department, is hiring a Principal Digital Product Configuration Management Engineer. The DPCM department provides innovative solutions through automation, continuous improvement, and a skilled workforce providing support for all digital products.
The term 'Digital Product' (DP) refers to, but is not limited to, the following software types and their associated data and documentation: embedded (tactical) software, applications, Built-in Test (BIT) software, reprogramming tools, simulation software, test equipment, configurable logic, Application-Specific Integrated Circuit (ASIC) design, analytical tools used to formally qualify deliverable artifacts, Model Based Systems Engineering (MBSE) system models or related artifacts, Free Open Source Software (FOSS), and Commercial Off-The-Shelf (COTS) software.
Note This position will be filled onsite at the RTX Facility Huntsville, AL.
What You Will Do
- Perform builds and releases of digital products manually and/or certified pipelines
- Facilitate/Participate in the Process Change Boards (PCBs)/Digital Change Review Boards (DCRBs)
- Maintain, control, and administer of the Digital Products Development Library (DDL) (formerly known as Software Digital Library (SDL) tools
- Maintain control, traceability, consistency, and security of all configuration items across the digital development lifecycle
- Perform and maintain configuration planning & identification, change management & version control, status accounting, and configuration audits
- Manage digital product development/media libraries
- Document and maintain guidelines and standards for dependency management, build and versioning
- Provide DPCM Tool administration / management control/access to CM relevant tools/applications (i.e. Microsoft Azure DevOps Server (ADS), Git, Gitlab, GitHub, Jira, Bitbucket, Confluence)
- Administer/manage/use DevSecOps tools like Coverity, Artifactory, Jenkins, Nexus, GitLab CI/CD, Bamboo
- Coordination of data transfers, courier support among various environments
- Lead coordination of various digital product releases and interface with functional and program leadership ensuring on-time delivery and configuration management execution in digital development environment/area
Qualifications You Must Have
- Typically requires BS/BA Degree in Science, Technology Engineering or Mathematics (STEM) a minimum 8 years of prior engineering experience
- Experience with version control and change management/agile planning tools
- Experience with DPCM/DevSecOps technology, Information Technology (IT), and/or development/scripting
- Experience with Automation shell scripting in Linux, Unix, and Windows
- Active and Current Secret security clearance is required Day 1. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance
Qualifications We Prefer
- Advanced knowledge in Digital/Software Configuration Management principles, process, and implementation/execution
- Solving complex problems, sharing knowledge, and documenting work
- Experience with DPCM/SWCM tools (Microsoft Azure DevOps Server (ADS) - Git, Bitbucket, IBM Rational Team Concert (RTC), and/or IBM Rational ClearCase, Synergy, Jenkins, Artifactory
- Experience with scripting programming languages (i.e., Perl, shell, batch, Python, Ruby, or YAML)
- Experience with Continuous Improvement, Continuous Integration and Continuous Deployment (CI/CD), GitFlow, and Agile concepts
- Database/DPCM/SWCM tool administration experience
- Proven experience with configuration management concepts and implementation
- Experience with digital/software industry best practices such as Capability Maturity Model Integrated (CMMI)
- Proven collaboration and effective communication with cross functional organizations
What We Offer
- Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation
- Relocation Eligibility
Learn More & Apply Now!
- Please consider the following role type definition as you apply for this role
- Onsite Employees who are working in Onsite roles will work onsite. This includes all production and maintenance employees, as they are essential to the development of our products
This position requires security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: : Huntsville, AL
- We Are RTX
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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AWS services, Docker, and cloud/deployment practices Teamwork, communication skills, engaging with stakeholders, technical teams, and management effective delivery of development, integration, and deployment tasks.
As a Senior IT Engineer, you will play a pivotal role in our organization by driving the design, implementation, and optimization of cloud-based solutions.
You will leverage your expertise in Azure technologies to develop innovative and scalable architectures that meet business objectives while adhering to industry best practices.
Your primary focus will be on creating robust, secure, and efficient cloud environments that enhance operational excellence and performance efficiency.
You will work closely with cross-functional teams to integrate solutions, streamline data management processes, and automate infrastructure provisioning.
The key responsibilities of this position are to: Design and implement cloud-based solutions adhering to the Cloud Well-Architected Framework (Reliability, Security, Cost Optimization, Operational Excellence, Performance Efficiency).
Demonstrated ability to architect, develop, and execute cloud-based solutions from conception through successful deployment.
Develop and manage data pipelines, notebooks, and data flows using Microsoft Fabric and PowerBI.
Optimize cloud resources for efficiency, reliability, and cost savings through providing technical assessments to cloud environment’s design and integration challenges and recommending mitigation approaches.
Utilize AI to integrate intelligent solutions into applications.
Automate infrastructure provisioning and configuration using Terraform, Puppet, Ansible, or Chef.
Configure and manage networking solutions, including ExpressRoute, to ensure secure and efficient connectivity.
Implement monitoring and observability using Monitoring tools (Dynatrace, Application Insights, Splunk, CloudWatch and Azure Monitor).
Develop and maintain cloud-native applications using microservices and APIs.
Write scripts in Python, PowerShell, and Bash to automate processes.
Build and deploy applications using Node.js.
Implement CI/CD pipelines and manage source control for efficient development workflows.
Administer Identity & Access Management using EntraID.
Ensure security and compliance using Microsoft Defender and Purview, adhering to NIST, CUI, HIPAA, and FERPA standards.
**This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of University services.
** **May be required to work evenings, nights, weekends, or different shifts for extended periods.
** Physical Demands: Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials.
KNOWLEDGE, SKILLS, & ABILITIES: Knowledge of all aspects of software and cloud infrastructure.
Knowledge of various enterprise solutions.
Skill in oral and written communication.
Skill in the use of office productivity software such as Office 365 or Google Workspaces.
Ability to lead presentations with small to medium-sized groups Able to organize and provide direction to junior staff members Ability to bridge the gap between team manager and team members on technical topics.
Ability to effectively manage workload and delivery assignments on time.
Additional Job Details Preferences: Demonstrated proficiency with cloud-based services Experience designing, implementing, and maintaining CI/CD pipelines using Azure DevOps Pipelines and/or GitHub Actions Demonstrated understanding of Microsoft Fabric, Power BI, Azure AI and Windows server operating systems Demonstrated understanding of Microsoft 365 services and functionality including expertise with Entra ID for Identity & Access Management.
Hands-on experience with infrastructure-as-code tools (Terraform, Puppet, Ansible, Chef).
Experience with Python, PowerShell, Bash scripting, and Node.js Experience with microservices architecture and API development.
Strong problem-solving skills and ability to work in a fast-paced environment.
Excellent communication and collaboration skills to work with cross-functional teams.
Experience with Agile methodologies and DevOps practices.
Knowledge of compliance standards (NIST, CUI, HIPAA, FERPA).
Knowledge of cloud infrastructure monitoring tools (e.g., AWS CloudWatch, Azure Monitor, Google Cloud Operations Suite) Strong knowledge of networking concepts and private cloud connectivity configuration.
Use cloud cost management tools to track and analyze cloud spending Additional Certifications: AZ-305: Designing Microsoft Azure Infrastructure Solutions AZ-104: Microsoft Azure Administrator AZ-500: Azure Security Engineer Associate (preferred for security-focused responsibilities Licenses/Certification: N/A Minimum Qualifications: Education: Bachelor’s degree from an accredited college or university.
Experience: Four (4) years of professional experience implementing and managing enterprise solutions.
Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.
Strong written and oral communication skills Required Application Materials: List of Three References, Resume, Cover Letter Best Consideration Date: March 30, 2026 Posting Close Date: N/A Open Until Filled: Yes Salary Range: $152,480.00
- $182,976.00 Please apply at: Additional Information: Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week.
Telework is not a guaranteed work arrangement.
Visa Sponsorship Information: DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.
F1 STEM OPT support is not available for this position.
Job Risks: Not Applicable to This Position Financial Disclosure Required: No For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website .
Department: DIT-EE-Platform Services Worker Sub-Type: Staff Regular Benefits Summary: For more information on Regular Exempt benefits, select this link .
Background Checks: Offers of employment are contingent on completion of a background check.
Information reported by the background check will not automatically disqualify anyone from employment.
Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information.
The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment Eligibility: The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization.
Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO Statement : The University of Maryland, College Park is an Equal Opportunity Employer.
All qualified applicants will receive equal consideration for employment.
Please read the University’s Equal Employment Opportunity Statement of Policy.
Title IX Non-Discrimination Notice See above description for requirements.