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Job Title: Senior DevOps Engineer – Kubernetes & Platform Engineering

Location: Bethesda, MD

Duration: Direct Hire

Job Description:

We are seeking a Senior DevOps Engineer to join a high-performing Platform Engineering team responsible for building and scaling a secure, multi-cloud infrastructure. This role will focus on Kubernetes (AKS & GKE), CI/CD automation, and Internal Developer Platform (IDP) enablement to improve developer experience and system reliability.

The ideal candidate will have deep expertise in cloud-native technologies, distributed systems, and observability, with a strong focus on automation, security, and scalability.

Key Responsibilities

• Design, build, and manage multi-cloud Kubernetes platforms (Azure AKS & GKE) with a focus on scalability, security, and cost optimization
• Develop and enhance an Internal Developer Platform using Backstage, enabling self-service capabilities and standardized development workflows
• Build and optimize CI/CD pipelines using Jenkins and GitHub Actions (pipelines-as-code, artifact management, environment promotion)
• Orchestrate data and batch workflows using Argo Workflows, ensuring efficient scheduling and execution of complex jobs
• Manage and optimize distributed systems including Kafka, CockroachDB, Couchbase, and Elasticsearch (performance tuning, backup/restore, disaster recovery)
• Implement and maintain observability frameworks using Prometheus, Grafana, and Tempo (metrics, logging, tracing, alerting)
• Develop platform tools and automation using Go, Node.js, or C#/.NET
• Enforce best practices for security, compliance, and reliability, including secrets management, RBAC, and incident response
• Collaborate cross-functionally with engineering teams to improve developer experience and platform adoption

Qualifications

• 5–8+ years of experience in DevOps, SRE, or Platform Engineering
• Hands-on experience with Kubernetes in multi-cloud environments (AKS & GKE)
• Strong experience with CI/CD tools such as Jenkins and GitHub Actions
• Experience with Backstage or Internal Developer Platform (IDP) tools
• Hands-on experience with Argo Workflows (not limited to ArgoCD)
• Strong knowledge of distributed systems (Kafka, CockroachDB/Postgres, Couchbase, Elasticsearch)
• Experience implementing observability solutions (Prometheus, Grafana, Tempo)
• Proficiency in at least one programming language: Go, Node.js, or C#/.NET

Ideal Candidate Profile

• Proven experience building and scaling cloud-native platforms in multi-cloud environments
• Strong understanding of Kubernetes architecture, networking, and security best practices
• Experience driving developer self-service and platform standardization using Backstage
• Hands-on with workflow orchestration and large-scale data pipelines
• Deep understanding of SRE principles (SLOs, SLIs, error budgets, incident management)
• Ability to balance performance, reliability, and cost-efficiency in production systems
• Strong communication skills with the ability to work across engineering and product teams

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Sr. Platform Engineer | Hybrid in Irving, TX or Baltimore, MD

Optomi, partnering with a top financial services organization, is seeking a Sr. Platform Engineer with experience in contact center systems, reporting, and financial platforms. This hands-on role will take ownership of ongoing projects, deploy NiceCX, integrate GenAI, and build scalable applications and automations that enhance contact center operations. The ideal candidate thrives in fast-paced environments, can work independently with minimal onboarding, and collaborates effectively across teams.

Why This Role Is Exciting:

• Opportunity to move from contract to permanent employment
• Flexible onsite and remote work options
• Work with innovative technologies, including AI-driven automation and analytics
• Play a key role in end-to-end platform development and operational improvements

Responsibilities of the right candidate:

• Build, maintain, and enhance REST and GraphQL APIs, connecting NiceCX and other contact center platforms to internal systems.
• Integrate and maintain telephony systems (SIP, VoIP, PBX), IVR, chatbots, omnichannel routing, and CRM platforms.
• Deploy and operate applications on AWS (EC2, Lambda, S3, API Gateway), ensuring availability, reliability, and scalability.
• Establish and manage deployment pipelines using GitHub, Jenkins, and Kubernetes for seamless, automated delivery.
• Create workflows, reporting dashboards, and operational automations to boost efficiency and agent productivity.
• Monitor, analyze, and optimize system performance for real-time contact center workloads.
• Utilize logging, monitoring, and alerting tools (AWS CloudWatch, ELK stack) to maintain high operational standards.
• Partner with architects, product owners, QA teams, and senior engineers; mentor junior developers; contribute to architectural and technical decision-making.
• Produce technical documentation, runbooks, and knowledge-sharing materials to support operational continuity.
• Follow secure development practices and ensure systems meet regulatory requirements (PCI, SOC2, etc.).

Experience of the right candidate:

• 6–8+ years of professional software development experience
• Strong programming skills in Java, Python, JavaScript, and TypeScript
• Experience designing, developing, and consuming REST APIs
• Hands-on experience with AWS cloud services (EC2, Lambda, S3, API Gateway)
• Familiarity with DevOps and CI/CD tools: GitHub, Jenkins, Kubernetes
• Exposure to contact center technologies, telephony, or customer engagement platforms
• Solid understanding of software engineering best practices: version control, testing, debugging
• Ability to thrive in agile, collaborative team environments
• Enterprise financial services experience

Immediate need for a talented IT Software Developer Sr./Go Developer . This is a 12+ Months Contract opportunity with long-term potential and is located in Columbus, OH (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-08816

Pay Range: $67 - $68.57/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Participate in work planning and management activities as part of a team utilizing agile methodology (work items managed in GitHub, team stand-up meetings, and other sprint ceremonies).
• Document and track assignments according to team standards and using team tools.
• Perform daily application development activities (designing solution, programming, testing, collaborating with peers etc.)

Key Requirements and Technology Experience:

• Must have skills: - Golang, AWS, Monitoring and Observability Tools, CI/CD, AWS RDS, PostgreSQL, DynamoDB, Blue/Green, Canary.
• Advanced skills in Go programming.
• Expertise in public cloud and associated toolsets (AWS, Azure, Terraform, Kubernetes/OpenShift)
• Expertise in CI/CD and release engineering tooling (Azure DevOps, GitHub Actions) and deployment patterns (blue/green, canary)
• Experience with monitoring and observability tools (Splunk, App Dynamics, Open Telemetry) and a working knowledge of networking and security
• Database expertise (AWS RDS, PostgreSQL, DynamoDB)
• Ability to hit the ground running while working independently and in a collaborative manner by taking full ownership.
• Demonstrated ability to leverage AI tools effectively without over-reliance, maintaining sound independent judgment and critical thinking.
• Hands on coding and development position.
• Comfortability navigating the unknown in a small, self-directed agile team is a plus.
• Good communication skills with ability to translate technical and non-technical manner a plus.

Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Hi connections,

Role-----Test Automation Engineer with Payment Domain

Locations-----Charlotte, North Carolina, NC, United States (Hybrid)

Kindly share resumes to & Description:

We're looking for a seasoned Test Automation Engineer with deep experience in banking and payments to drive quality engineering across high‐throughput payment flows (e.g., Wires/SWIFT, FedNow, Chips, ISO 20022, ACH/NACHA, RTP). You'll design robust automation frameworks, expand test coverage across APIs/services/UI, and embed quality into CI/CD for mission‐critical systems that demand security, resiliency, and regulatory compliance.

What You'll Do

Build & Evolve Automation Frameworks

Design and maintain scalable, modular UI/API/service-level/Database automation frameworks (preferably in Java/C#/TypeScript/Python) using tools like Selenium/WebDriver, Playwright, Cypress, RestAssured, Postman.

Implement robust test data management, environment selectors, and parallel execution at scale; champion test stability (flaky test reduction).

Quality in CI/CD

Integrate test suites into CI/CD pipelines (GitHub Actions/Azure DevOps/Jenkins/GitLab CI) with gating policies, test dashboards, and quality thresholds (code coverage, pass rates, performance baselines).

Shift-left: PR-level unit/contract tests; shift-right: synthetic monitoring and observability validations post-deploy.

Payments Domain Validation

Author automation for end-to-end payment journeys: initiation → validation → routing → posting → notifications → reconciliation.

Validate file and real-time rails: Wires/SWIFT (MT/MX, ISO 20022), RTP, FedNow, Chips.

Verify message schemas (e.g., ISO 20022 pain.001/pacs.008/camt), and SWIFT MX mapping; ensure idempotency, FX/fees/tax, cut-offs, holidays, and retries.

Non-Functional & Resilience Testing

Build automation for performance, soak, and resilience (throughput/latency/error budgets, circuit breakers, back-pressure).

Execute chaos/failover/dr testing: timeouts, downstream unavailability, duplicate submissions, replay protection.

Required Qualifications

7–10+ years in test automation with 5+ years in banking/payments platforms.

Strong in one or more: Java, C#, Python, or TypeScript; hands‐on with Selenium/Playwright/Cypress and API testing (RestAssured/Postman).

Experience with message validation (JSON, XML, ISO 20022 schemas), file-based and real-time processing, asynchronous and event-driven systems (Kafka/RabbitMQ).

Solid grasp of CI/CD (Azure DevOps, GitHub Actions, Jenkins), Git, Docker/K8s, environment variables/secrets, and test parallelization.

Proven capability with SQL and at least one NoSQL (e.g., Mongo); experience setting up synthetic test data and masking strategies.

Familiarity with observability (Grafana, Splunk) to correlate test runs with system telemetry.

Understanding of SWIFT/ISO 20022, FedNow principles, fraud and risk controls, and secure coding/testing practices.

Nice-to-Have

Contract testing with schema-first approaches (OpenAPI, AsyncAPI).

Domain exposure to reconciliations, liquidity, sanctions screening (OFAC), AML, and fraud signals/decisioning.

Kindly share resumes to &

Senior Full-Stack React/Node Engineer
Location: Remote
Contract-to-Hire: $75-$85 per hour / $150-$170k
Our client is in search of a Senior Full Stack Developer to join their growing team. You will help to build out our client's new platform that runs their entire business.
Job Duties:

• Design, build, and deploy scalable and reliable full-stack applications.
• Must have data-centric experience
• Lead development efforts on projects
• Provide guidance and mentor junior team members
• Collaborate with cross-functional teams
• Build and maintain microservices and REST APIs using JS, TypeScript, and Node.js
• Build and maintain event-based system with AWS EventBridge, SQS, and other messaging services
• Build and maintain database and data lake schemas for use in DynamoDB, Postgres, S3 and Athena services
• Implement automated testing, CI/CD pipelines using GitHub Actions, Terraform, and monitoring tools

• Node.js, React, Redux, Express and React Native
• Strong understanding of JavaScript/Typescript
• Experience with AWS Cognito and CloudWatch
• Database experience with DynamoDB, PostgreSQL, or MSSQL
• Knowledge of automated testing frameworks (Jest, Enzyme, or Cypress)
• Familiarity with CI/CD tools like GitHub Actions
• Experience with cloud deployment tools like Terraform
• Infrastructure as Code proficiency
• Strong understanding of security best practices
• Ability to mentor junior developers

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

Role Summary

We are seeking a highly experienced Guidewire Test Architect to lead the Test Strategy, Test Architecture, and Quality Engineering initiatives for our Guidewire transformation program. This role involves driving end-to-end quality across PolicyCenter, BillingCenter, ClaimCenter, and all associated integrations. The ideal candidate will provide strong technical leadership, enhance automation maturity, ensure seamless test governance, and align all testing practices with enterprise standards.

Key Responsibilities

1. Test Strategy & Planning

• Define and own the overall test strategy, test architecture, and quality governance for the Guidewire program.
• Establish test frameworks, standards, guidelines, and best practices for:
• Functional testing
• Integration testing
• End-to-end testing
• Performance testing
• Regression testing
• Partner with business, product, development, and QA teams to define test scope, priorities, and acceptance criteria.

2. Test Architecture & Automation

• Architect scalable automation frameworks for PolicyCenter, BillingCenter, and ClaimCenter.
• Lead automation efforts for Web, API, batch and integration layers using:
• Selenium
• TestNG
• Cucumber
• REST-Assured
• Integrate automated tests into CI/CD pipelines (Azure DevOps, Jenkins, GitHub Actions).
• Define coding standards, reusable components, and automation libraries to ensure maintainable and scalable automation.

3. Quality Engineering & Governance

• Ensure testing aligns with Guidewire OOTB functionalities, customizations, and edge-case validations.
• Provide technical leadership through reviews of test design, automation code, and execution reports.
• Drive quality metrics, dashboards, and reporting for progress tracking, risk identification, and decision‐making.

4. Test Management & Coordination

• Oversee end‐to‐end test cycles, environment readiness, test data management, and defect governance.
• Collaborate with onsite/offshore QA teams for consistent and on-time delivery.
• Work closely with development, architecture, and business stakeholders to troubleshoot and resolve complex issues.

Required Skills & Experience

• 10+ years of overall QA experience with 5+ years as a Test Architect in large-scale enterprise programs.
• Strong hands-on experience with Guidewire (Cloud or On‐prem) across:
• PolicyCenter
• BillingCenter
• ClaimCenter
• Integration Gateway / Edge API / GOSU functionalities
• In-depth understanding of Guidewire testing tools, test design, and test data strategies.
• Advanced experience in automation frameworks:
• Selenium, TestNG, Cucumber
• API automation (REST/SOAP)
• Knowledge of performance testing tools (LoadRunner, JMeter) is a plus.
• Proficiency in CI/CD and DevOps ecosystem (Azure DevOps, Jenkins, Git, GitHub).
• Experience leading large distributed teams in onsite/offshore delivery models.

Preferred Qualifications

• Guidewire certifications: PolicyCenter, BillingCenter, Cloud, etc.
• Experience working in Agile/Scrum environments.
• Excellent communication, coordination, and stakeholder management skills.
• Ability to mentor teams and drive continuous improvement across Quality Engineering.

The base compensation range for this role in the posted location is $122420 to $147413

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Optomi, in partnership with a leading organization, is seeking an experienced Sr. Platform Engineer who will be responsible for deploying NiceCX and integrating GenAI into the current systems. This role requires a developer who can take over existing work without the need for extensive training.

*Must have a strong background in Financial Systems, Python and/or Java, and Typescript

Responsibilities:

• Design, develop, and maintain REST and GraphQL APIs for scalable applications, including integration with NiceCX and other contact center platforms.
• Build and maintain integrations with telephony systems (SIP, VoIP, PBX), IVR platforms, chatbots, and omnichannel routing solutions.
• Deploy and manage applications using AWS services (EC2, Lambda, API Gateway, S3), ensuring high availability and reliability.
• Implement and manage CI/CD pipelines using GitHub, Jenkins, and Kubernetes to enable seamless deployments.
• Work closely with architects, product managers, QA, and senior engineers to deliver high-quality solutions for contact center operations.
• Monitor and improve system performance and scalability, particularly for real-time contact center workloads.
• Utilize logging, monitoring, and alerting tools (e.g., AWS CloudWatch, ELK stack) to maintain operational excellence in a contact center environment.
• Develop automation workflows and reporting dashboards for improved operational efficiency and agent productivity.

Apply today if your background includes:

• 6–8 years of professional software development experience.
• Strong proficiency in Java, Python, JavaScript, and TypeScript.
• Hands-on experience with REST API design, development, and consumption.
• Familiarity with cloud technologies, specifically AWS (EC2, Lambda, S3, API Gateway).
• Practical experience with DevOps practices and CI/CD tools including GitHub, Jenkins, and Kubernetes.
• Solid understanding of software development principles and best practices, including version control, unit testing, and debugging.
• Exposure to contact center technologies, telephony integration, or customer engagement platforms.

Title- Sr. Azure Solutions Architect

Location- Dallas, TX- Onsite

Type- Fulltime

Job Description:

AgreeYa Solutions is hiring a permanent Senior Azure Solutions Architect to anchor our growing Azure practice. This is a high-impact, client-facing role that spans the full engagement lifecycle — from structured cloud readiness assessments and gap analysis through hands-on architecture design and implementation delivery.

The successful candidate will lead our Azure infrastructure engagements across multiple client accounts, beginning with a structured cloud readiness assessment and transitioning into ongoing architecture and delivery responsibilities as the practice grows. This role requires equal comfort operating as a trusted advisor, assessment lead, and delivery architect — adapting to the engagement phase and client context.

Responsibilities

1. Cloud Readiness Assessment & Advisory

Lead structured, evidence-based Azure cloud assessments aligned to Microsoft Cloud Adoption Framework (CAF) and Security-first SDLC principles:

Conduct current-state Azure tenant reviews across all platform domains: tenant topology, management group hierarchy, subscription structure, RBAC model, and policy framework.

Assess identity and access configurations including Microsoft Entra ID, Privileged Identity Management (PIM), Conditional Access policies, and GitHub/Azure DevOps RBAC.

Evaluate security posture using Microsoft Defender for Cloud, Zero Trust alignment, vulnerability management, and network exposure analysis (NSGs, firewall rules, public vs. private endpoints).

Perform regulatory compliance gap assessments against NYDFS Part 500, SOC2 Trust Services Criteria, and other applicable frameworks, producing risk-rated gap registers.

Review IaC and CI/CD maturity including Terraform state management, drift detection, pipeline health (Azure DevOps / GitHub Actions), and non-prod to prod promotion workflows.

Assess monitoring and observability stacks: Azure Monitor, Log Analytics, Application Insights, alert coverage, ITSM integration, and MTTD/MTTR benchmarking.

Evaluate backup and DR configurations, RTO/RPO alignment, recovery runbook completeness, and business continuity readiness.

Review FinOps maturity: cost governance, resource tagging, reserved instance utilization, and savings plan coverage.

Produce executive-ready deliverables: current state reports, gap registers, remediation roadmaps, Target Operating Models (TOM), and C-level presentation decks.

Define objective go-live entry criteria and identify critical blockers that materially increase breach, outage, or compliance exposure.

2. Azure Platform & Infrastructure Architecture

Design and govern Azure platform environments for client workloads with a Terraform-first, pipeline-driven approach:

Define and maintain reference architectures across all stack layers: identity (Entra ID / Auth0 / Okta CIC), application (App Service / AKS), PaaS (Key Vault, Front Door / WAF, API Management), networking, data, storage, and monitoring.

Architect isolated, per-environment landing zones (QA, Stage, Prod) including VNets, subnets, NSGs, Private Endpoints, and firewall rules enforcing least privilege and environment segmentation.

Lead the design of Terraform IaC modules and environment promotion patterns (QA → Stage → Prod), including remote state management, state isolation, and change control governance.

Partner with DevOps engineers to design Azure DevOps multi-stage YAML pipelines for infrastructure and application deployments, including approval gates, rollback strategies, and release tagging.

Architect highly available, secure, scalable, and cost-optimized solutions incorporating backup, disaster recovery, and business continuity strategies.

Define cloud security standards: network segmentation, Zero Trust architecture, WAF and DDoS protection, encryption, and key management.

Set observability standards: App Insights/Log Analytics workspaces, KQL-based alerting, dashboards, Sentinel workbooks, and WAF policy-as-code.

Translate business, compliance, and regulatory requirements (including NYDFS MFA and security mandates) into concrete Azure architecture decisions and technical guardrails.

3. Client Engagement & Delivery Leadership

Operate as a trusted technical advisor and delivery lead across client engagements:

Serve as the primary Azure technical point of contact for clients, including C-suite and senior technical stakeholders.

Lead architecture reviews, technical workshops, and go/no-go decision sessions with structured evidence and documentation.

Translate business and compliance requirements into actionable architecture decisions and phased remediation roadmaps.

Provide Level 2 architectural support during critical delivery windows including rollouts, environment rebuilds, production cutovers, and hypercare periods.

Document architecture decisions, diagrams, runbooks, and ensure these are reflected in implementation and quality gates.

Mentor and guide junior engineers and offshore team members, providing technical direction and code/configuration review.

Support structured MSP onboarding activities including RACI definition, responsibility demarcation, and takeover domain identification.

Required Qualifications

8+ years of hands-on experience designing and implementing solutions on Microsoft Azure, with at least 5 years in an architect or technical lead capacity.

Deep expertise across core Azure services including:

Compute: Azure Web Apps, App Service, Azure Kubernetes Service (AKS), Azure Functions

Networking: VNets, NSGs, Private Endpoints, Azure Front Door, WAF, VPN/ExpressRoute

Integration & API: Azure API Management, Service Bus, Event Grid

Data & Storage: Azure SQL, Cosmos DB, Storage Accounts (Blob, Queue, Table)

Security: Key Vault, Microsoft Defender for Cloud, Sentinel, Azure Policy

Identity: Entra ID (Azure AD), PIM, Conditional Access

Observability: Azure Monitor, Log Analytics, Application Insights, KQL

Proven experience architecting and governing Terraform-based infrastructure in Azure, including module design, remote state backends, environment isolation, and promotion workflows.

Strong background with Azure DevOps (Repos, Pipelines, Artifact Feeds) and CI/CD patterns for both application and infrastructure, including multi-stage YAML and environment approvals.

Demonstrated experience conducting structured cloud assessments, gap analyses, and producing risk-rated findings and remediation roadmaps aligned to frameworks such as Microsoft CAF, CIS, or NIST.

Solid understanding of identity and access management including Entra ID, OAuth/OIDC flows, MFA enforcement, RBAC, and CIAM solutions (Auth0 / Okta CIC).

Working knowledge of regulatory and compliance frameworks applicable to cloud environments, particularly NYDFS Part 500 and SOC2 Trust Services Criteria.

Strong knowledge of cloud security best practices: Zero Trust, network segmentation, WAF and DDoS, encryption, key management, and vulnerability management.

Experience defining monitoring, alerting, and observability strategies using Azure Monitor, Log Analytics, Application Insights, and SIEM tools such as Sentinel.

Excellent communication and documentation skills, with proven ability to produce executive-level presentations, architecture decision records, and go/no-go assessment reports.

Preferred Qualifications

Familiarity with FinOps practices including cost governance, resource tagging strategy, reserved instance analysis, and Azure cost management tooling.

Experience with ITSM integration and tooling including ServiceNow workflows (incident, change, problem management) in cloud-managed services contexts.

Knowledge of additional monitoring platforms such as ScienceLogic or similar enterprise observability tools.

Experience with database migration strategies and tools (Flyway, Liquibase) integrated into CI/CD for Azure SQL or Cosmos DB.

Background working in regulated or audit-focused industries (financial services, healthcare, insurance) with knowledge of evidence requirements for MFA enforcement, penetration testing, and environment parity.

Experience designing and reviewing Target Operating Models (TOM) for Managed Services onboarding and MSP readiness assessments.

Relevant certifications: Azure Solutions Architect Expert, Azure Administrator Associate, Azure DevOps Engineer Expert, or Security Engineer Associate.

Familiarity with Microsoft Cloud Adoption Framework (CAF) landing zone patterns and Well-Architected Framework review methodology.

Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

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• Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
  
• Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
  
• Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject?matter expertise to resolve issues related to payroll, billing, and funding processes.
  
• New customer set up and data entry.
  
• Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
  
• Updates customer folders with changes to reflect current week's payroll and billing instructions.
  
• Processes credits/rebills.
  
• Advises clients on optimizing their payroll and billing reporting workflows, applying problem?solving skills to identify inefficiencies and implement more effective processes.
  
• Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
  
• Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
  
• Proactively identifies potential risks, recurring issues, and process breakdowns; analyzes root causes and escalates concerns with recommended solutions.
  

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• Act with uncompromising integrity.
  
• Provide outstanding service and build trusted relationships.
  
• Drive innovation in our products and services and continually improve our processes.
  
• Work in partnership and support each other.
  
• Be personally accountable and deliver on commitments.
  
• Treat each other with respect and dignity.
  

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• Consideration may be given to a candidate with a degree in lieu of experience.
  

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• Education Level Academic Concentration/Major
  
  Req/Preferred
  
• Bachelor's Degree, Accounting or related field, Preferred
  

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• Excellent organizational and time management skills.
  
• Excellent written and verbal communication skills in an environment with a high volume of calls and emails
  
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
  
• Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
  
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
  
• Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high volume workloads without compromising quality.
  
• Exceptional critical Thinking and problem-solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
  
• Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.
  

Must Have

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• 1099-S,Account Audits,Accounting,Accounting Journal Entries,Account Management,Account Reconciliations,Accounts Payable (AP),Accounts Payable Operations,Accounts Payable Process,Accounts Receivable (AR),Accounts Receivable Processing,Accruals,Ad Hoc Reporting,Aging Reports,Asana (Software),Audit Preparations,Audit Reporting,Audit Support,Automatic Clearing House (ACH) Processing,Balance Sheet Account Reconciliations,Balance Sheets,Bank Deposits,Bank Reconciliations,Bill Drafting,Billing,Billing Dispute Resolution,Billing Process,Billing Systems,Business-to-Business (B2B),Business-To-Business (B2B) eCommerce,Cash Allocation,Cash Application,Cash Flow Forecasting,Cash Management,Cash Operations,Cash Reconciliations,Chargeback,Check Processing,Claims Processing,Commission Accounting,Commission Analysis,Commission Reporting,Communication,Conflict Resolution,Credit,Credit Analysis,Credit Card Operations,Credit Card Processing,Credit Card Reconciliations,Customer Billing,Customer Reconciliation,Data Reconciliation,Debt,Dispute Management,Distribution Logistics Management,E-Commerce,Ensure Compliance,Enterprise Resource Planning (ERP),Financial Accounting,Financial Close,Financial Closings,Financial Processing,Full Cycle Accounts Payable,General Ledger Coding,Generally Accepted Accounting Principles (GAAP),Google Workspace,Insurance Claim Handling,Intercompany Accounting,Internal Auditing,International Procurement,Interpersonal Communication,Intuit QuickBooks,Inventory Management,Inventory Planning,Invoice Processing,Invoices,Loan Amortization,Mathematical Calculations,Microsoft Office,Mining,Monthly Close Process,Negotiation,Networks,Odoo,Office Equipment,Operations Support,Oracle Netsuite,Oral Communications,Order Processing,Payment Handling,PayPal,People Management,Pivot Tables,Procurement,Project Proposal Writing,Purchase Orders,Real Estate,Reconciliations,Reporting Management,Report Preparation,Reports Analysis,Revenue Recovery,Sales,Sales Compensation,Sales Order Processing,Sales Orders,Sales Process,Sales Reporting,SAP Data Entry,SAP NetWeaver,Self-Starter,Shipping,Shopify,Slack Software,Spanish Language,Standard Operating Procedure (SOP),Teamwork,Trial Balances,Variance Reporting,Vendor Billing,Vendor Evaluations,Vendor Reconciliation,VLOOKUP Function,Warehouse Inventory Management,Write Offs,Writing
  
• Ability to navigate multiple databases and systems simultaneously
  
• Demonstrated ability to maintain accuracy under tight deadlines
  
• Proficiency with payroll and billing systems
  
• Strong critical?thinking skills to diagnose and resolve complex client issues
  
• Strong data integrity skills, including verifying, validating, and documenting client updates
  
• Strong Microsoft Excel skills (sorting, filtering, formulas, data validation)
  

Nice To Have

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• Ability to troubleshoot common system issues and guide clients through platform workflows
  
• Understanding of accounting principles relevant to payroll, A/P, A/R, and cash posting
  
• Working knowledge of payroll processes, earnings, deductions, and employer taxes