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Account Manager - Swivel CRM
✦ New
Salary not disclosed
Job Description
Job Description
Account Manager (SaaS) — You Probably Don't Want This Job
Company: Swivel Software
Let's be honest upfront — this role isn't for most people.
If you're looking for something easy, predictable, or low-effort... keep scrolling. This job will frustrate you, stretch you, and occasionally make you question your life choices (in a good way, eventually).
Still here? Alright, let's talk.
What You'd Be Getting Into
At Swivel CRM, our Account Managers don't just "manage accounts." That would be too simple.
You'll be:
* Dealing with demanding customers who actually expect results
* Juggling multiple clients, priorities, and last-minute curveballs
* Translating messy real-world problems into clean SaaS solutions
* Building relationships that actually matter (not just check-in calls)
* Pushing accounts to grow — even when it's uncomfortable
Some days will feel like a win. Others will feel like controlled chaos.
Why You Might Hate It
* There's nowhere to hide, your impact is visible
* You'll need to think, not just follow a script
* "That's not my job" doesn't really exist here
* Clients will rely on you (a lot)
* You'll be expected to care about outcomes
Why You Might Secretly Love It
* You'll actually make a difference for customers
* You'll learn SaaS, business strategy, and people skills fast
* You'll work with a team that doesn't tolerate mediocrity
* You won't be bored (ever)
* Wins feel earned and they're satisfying
What We're (Reluctantly) Looking For
* Experience in SaaS account management, customer success, or similar
* Strong communication skills (translation: you can explain complex stuff simply)
* Ability to stay calm when things get messy
* Curiosity, you ask "why?" more than "what?"
* Ownership mindset (you fix problems instead of pointing at them)
The Basics
* Competitive salary + performance incentives
* Benefits package (yes, the usual stuff)
* Remote/hybrid flexibility
* Growth opportunities — if you can handle them
Final Warning
If you want a job where you can coast, this isn't it.
If you want a job where you'll grow, be challenged, and occasionally surprise yourself...
...you still might not want it.
But if you do — we'd like to hear from you. Company Description
SWIVEL FACILITATES SUCCESS FOR FINANCIAL PROFESSIONALS BY WORKING THE WAY THEY DO SO THEY CAN WORK SMARTER, NOT HARDER.
What we do -
Swivel creates a great quality of life for financial professionals and their clients by personalizing the client experience at scale. As the world's most flexible financial services CRM, Swivel automates tasks and custom workflows so FMOs, IMOs, agents and advisors can work smarter, not harder. From insurance and annuities to medicare and wealth management, Swivel does it all. Now financial professionals can manage, track, nurture, and see all their clients' assets, policies, and statements in one place. Our concierge service sets up the system to personalize each step in the customer journey. Also, clients see all their balances with one login. With Swivel, account information is always accurate, aggregated and updated, making reviews and audits automatic.
Our origin story -
Adaptation As Inspiration
Growing up, Matt Walker, Swivel's co-founder and CEO, loved watching chameleons adapt to different environments. Chameleons are famous for changing their skin color from black, blue, brown, green, and light blue to orange, pink, red, turquoise, and yellow. Incredibly efficient creatures, they can see up to 32 feet in front of them, and their infamous tongues can go from 0 to 60+ miles per hour in just one-hundredth of a second to snag unsuspecting insects.
Matt wanted a system that worked the way he did - seamlessly across products and clients.
As an entrepreneurial financial professional, Matt leveraged the idea of adaptation to build a diversified business that brought different parts of the financial services industry under one roof. Having multiple revenue streams was good for business and good for clients who wanted to work with one partner to adapt their portfolios to changing circumstances. From selling insurance to providing wealth management services, Matt did it all. The challenge was financial CRMs didn't. They either focused on wealth management or insurance (not both), and general-purpose CRMs didn't work the way Matt did.
In addition to streamlining client communications, Matt wanted analytics and data to make better decisions, but he found it difficult to compile a complete picture without seeing all his clients' policies and account balances in one place. CRMs fell short, and Excel spreadsheets did too. Matt and his team had very inefficient processes because they were trying to adapt their workflows to fit preset software rules and workflows instead of the other way around. Matt wanted a system that worked the way he did - seamlessly across products and clients.
Looking into what it would take to create a flexible CRM system for multi-faceted financial firms, Matt quickly found that developing software isn't cheap. It would take millions of dollars to make a customizable financial services CRM. Realizing the average advisor can't afford to spend that kind of money creating software that works the way they want, Matt decided to build it for them (and himself).
Company Description
SWIVEL FACILITATES SUCCESS FOR FINANCIAL PROFESSIONALS BY WORKING THE WAY THEY DO SO THEY CAN WORK SMARTER, NOT HARDER.\r
\r
What we do - \r
Swivel creates a great quality of life for financial professionals and their clients by personalizing the client experience at scale. As the world's most flexible financial services CRM, Swivel automates tasks and custom workflows so FMOs, IMOs, agents and advisors can work smarter, not harder. From insurance and annuities to medicare and wealth management, Swivel does it all. Now financial professionals can manage, track, nurture, and see all their clients' assets, policies, and statements in one place. Our concierge service sets up the system to personalize each step in the customer journey. Also, clients see all their balances with one login. With Swivel, account information is always accurate, aggregated and updated, making reviews and audits automatic.\r
\r
Our origin story - \r
Adaptation As Inspiration\r
Growing up, Matt Walker, Swivel's co-founder and CEO, loved watching chameleons adapt to different environments. Chameleons are famous for changing their skin color from black, blue, brown, green, and light blue to orange, pink, red, turquoise, and yellow. Incredibly efficient creatures, they can see up to 32 feet in front of them, and their infamous tongues can go from 0 to 60+ miles per hour in just one-hundredth of a second to snag unsuspecting insects.\r
\r
Matt wanted a system that worked the way he did - seamlessly across products and clients.\r
As an entrepreneurial financial professional, Matt leveraged the idea of adaptation to build a diversified business that brought different parts of the financial services industry under one roof. Having multiple revenue streams was good for business and good for clients who wanted to work with one partner to adapt their portfolios to changing circumstances. From selling insurance to providing wealth management services, Matt did it all. The challenge was financial CRMs didn't. They either focused on wealth management or insurance (not both), and general-purpose CRMs didn't work the way Matt did.\r
\r
In addition to streamlining client communications, Matt wanted analytics and data to make better decisions, but he found it difficult to compile a complete picture without seeing all his clients' policies and account balances in one place. CRMs fell short, and Excel spreadsheets did too. Matt and his team had very inefficient processes because they were trying to adapt their workflows to fit preset software rules and workflows instead of the other way around. Matt wanted a system that worked the way he did - seamlessly across products and clients.\r
\r
Looking into what it would take to create a flexible CRM system for multi-faceted financial firms, Matt quickly found that developing software isn't cheap. It would take millions of dollars to make a customizable financial services CRM. Realizing the average advisor can't afford to spend that kind of money creating software that works the way they want, Matt decided to build it for them (and himself).
Job Description
Account Manager (SaaS) — You Probably Don't Want This Job
Company: Swivel Software
Let's be honest upfront — this role isn't for most people.
If you're looking for something easy, predictable, or low-effort... keep scrolling. This job will frustrate you, stretch you, and occasionally make you question your life choices (in a good way, eventually).
Still here? Alright, let's talk.
What You'd Be Getting Into
At Swivel CRM, our Account Managers don't just "manage accounts." That would be too simple.
You'll be:
* Dealing with demanding customers who actually expect results
* Juggling multiple clients, priorities, and last-minute curveballs
* Translating messy real-world problems into clean SaaS solutions
* Building relationships that actually matter (not just check-in calls)
* Pushing accounts to grow — even when it's uncomfortable
Some days will feel like a win. Others will feel like controlled chaos.
Why You Might Hate It
* There's nowhere to hide, your impact is visible
* You'll need to think, not just follow a script
* "That's not my job" doesn't really exist here
* Clients will rely on you (a lot)
* You'll be expected to care about outcomes
Why You Might Secretly Love It
* You'll actually make a difference for customers
* You'll learn SaaS, business strategy, and people skills fast
* You'll work with a team that doesn't tolerate mediocrity
* You won't be bored (ever)
* Wins feel earned and they're satisfying
What We're (Reluctantly) Looking For
* Experience in SaaS account management, customer success, or similar
* Strong communication skills (translation: you can explain complex stuff simply)
* Ability to stay calm when things get messy
* Curiosity, you ask "why?" more than "what?"
* Ownership mindset (you fix problems instead of pointing at them)
The Basics
* Competitive salary + performance incentives
* Benefits package (yes, the usual stuff)
* Remote/hybrid flexibility
* Growth opportunities — if you can handle them
Final Warning
If you want a job where you can coast, this isn't it.
If you want a job where you'll grow, be challenged, and occasionally surprise yourself...
...you still might not want it.
But if you do — we'd like to hear from you. Company Description
SWIVEL FACILITATES SUCCESS FOR FINANCIAL PROFESSIONALS BY WORKING THE WAY THEY DO SO THEY CAN WORK SMARTER, NOT HARDER.
What we do -
Swivel creates a great quality of life for financial professionals and their clients by personalizing the client experience at scale. As the world's most flexible financial services CRM, Swivel automates tasks and custom workflows so FMOs, IMOs, agents and advisors can work smarter, not harder. From insurance and annuities to medicare and wealth management, Swivel does it all. Now financial professionals can manage, track, nurture, and see all their clients' assets, policies, and statements in one place. Our concierge service sets up the system to personalize each step in the customer journey. Also, clients see all their balances with one login. With Swivel, account information is always accurate, aggregated and updated, making reviews and audits automatic.
Our origin story -
Adaptation As Inspiration
Growing up, Matt Walker, Swivel's co-founder and CEO, loved watching chameleons adapt to different environments. Chameleons are famous for changing their skin color from black, blue, brown, green, and light blue to orange, pink, red, turquoise, and yellow. Incredibly efficient creatures, they can see up to 32 feet in front of them, and their infamous tongues can go from 0 to 60+ miles per hour in just one-hundredth of a second to snag unsuspecting insects.
Matt wanted a system that worked the way he did - seamlessly across products and clients.
As an entrepreneurial financial professional, Matt leveraged the idea of adaptation to build a diversified business that brought different parts of the financial services industry under one roof. Having multiple revenue streams was good for business and good for clients who wanted to work with one partner to adapt their portfolios to changing circumstances. From selling insurance to providing wealth management services, Matt did it all. The challenge was financial CRMs didn't. They either focused on wealth management or insurance (not both), and general-purpose CRMs didn't work the way Matt did.
In addition to streamlining client communications, Matt wanted analytics and data to make better decisions, but he found it difficult to compile a complete picture without seeing all his clients' policies and account balances in one place. CRMs fell short, and Excel spreadsheets did too. Matt and his team had very inefficient processes because they were trying to adapt their workflows to fit preset software rules and workflows instead of the other way around. Matt wanted a system that worked the way he did - seamlessly across products and clients.
Looking into what it would take to create a flexible CRM system for multi-faceted financial firms, Matt quickly found that developing software isn't cheap. It would take millions of dollars to make a customizable financial services CRM. Realizing the average advisor can't afford to spend that kind of money creating software that works the way they want, Matt decided to build it for them (and himself).
Company Description
SWIVEL FACILITATES SUCCESS FOR FINANCIAL PROFESSIONALS BY WORKING THE WAY THEY DO SO THEY CAN WORK SMARTER, NOT HARDER.\r
\r
What we do - \r
Swivel creates a great quality of life for financial professionals and their clients by personalizing the client experience at scale. As the world's most flexible financial services CRM, Swivel automates tasks and custom workflows so FMOs, IMOs, agents and advisors can work smarter, not harder. From insurance and annuities to medicare and wealth management, Swivel does it all. Now financial professionals can manage, track, nurture, and see all their clients' assets, policies, and statements in one place. Our concierge service sets up the system to personalize each step in the customer journey. Also, clients see all their balances with one login. With Swivel, account information is always accurate, aggregated and updated, making reviews and audits automatic.\r
\r
Our origin story - \r
Adaptation As Inspiration\r
Growing up, Matt Walker, Swivel's co-founder and CEO, loved watching chameleons adapt to different environments. Chameleons are famous for changing their skin color from black, blue, brown, green, and light blue to orange, pink, red, turquoise, and yellow. Incredibly efficient creatures, they can see up to 32 feet in front of them, and their infamous tongues can go from 0 to 60+ miles per hour in just one-hundredth of a second to snag unsuspecting insects.\r
\r
Matt wanted a system that worked the way he did - seamlessly across products and clients.\r
As an entrepreneurial financial professional, Matt leveraged the idea of adaptation to build a diversified business that brought different parts of the financial services industry under one roof. Having multiple revenue streams was good for business and good for clients who wanted to work with one partner to adapt their portfolios to changing circumstances. From selling insurance to providing wealth management services, Matt did it all. The challenge was financial CRMs didn't. They either focused on wealth management or insurance (not both), and general-purpose CRMs didn't work the way Matt did.\r
\r
In addition to streamlining client communications, Matt wanted analytics and data to make better decisions, but he found it difficult to compile a complete picture without seeing all his clients' policies and account balances in one place. CRMs fell short, and Excel spreadsheets did too. Matt and his team had very inefficient processes because they were trying to adapt their workflows to fit preset software rules and workflows instead of the other way around. Matt wanted a system that worked the way he did - seamlessly across products and clients.\r
\r
Looking into what it would take to create a flexible CRM system for multi-faceted financial firms, Matt quickly found that developing software isn't cheap. It would take millions of dollars to make a customizable financial services CRM. Realizing the average advisor can't afford to spend that kind of money creating software that works the way they want, Matt decided to build it for them (and himself).
Not Specified
V
Senior PDF Remediation Specialists
✦ New
Salary not disclosed
The Senior PDF Remediation Specialist is responsible for assessing, remediating, and validating electronic documents to ensure compliance with WCAG 2.1 Level AA, Section 508, PDF/UA, and ADA accessibility standards. The role supports organizational accessibility initiatives by improving document structure, usability, and compliance for users of assistive technologies.
Tasks & Duties:
- Perform accessibility assessments of PDFs and Microsoft Office documents (Word, Excel, PowerPoint).
- Identify and remediate accessibility issues related to tagging, reading order, headings, tables, forms, alt text, bookmarks, OCR errors, and color contrast.
- Remediate complex PDF and source documents to meet WCAG 2.1 Level AA standards.
- Validate accessibility using tools and assistive technologies such as Adobe Acrobat, CommonLook, and screen readers (e.g., JAWS).
- Produce compliance verification and audit-ready remediation reports.
- Provide recommendations on accessible document creation and workflow improvements.
- Support training sessions and provide ongoing accessibility guidance to stakeholders.
- Meet defined turnaround timelines for remediation requests and quality corrections.
Required Skills:
- Minimum 3+ years of experience in PDF/document accessibility remediation.
- Strong knowledge of WCAG 2.1 Level AA, Section 508, and PDF/UA standards.
- Hands-on experience with Adobe Acrobat Pro, Microsoft Office accessibility features, and assistive technologies.
- Experience remediating complex and scanned documents using OCR and tagging techniques.
Key Skills:
- Advanced PDF tagging and accessibility remediation.
- Accessibility compliance validation.
- Attention to detail and quality assurance.
- Accessibility reporting and documentation.
- Strong communication and stakeholder collaboration skills
Not Specified
Director of Ecommerce & CRM
✦ New
Salary not disclosed
Position Overview
Our luxury jewelry division seeking an experienced Director of Ecommerce & CRM as a key leadership position. This role is responsible for spearheading the division’s ecomm and clienteling strategies to drive ecomm growth, enhance retail store sales, and expand brand awareness. The role will own the entire Ecommerce P&L and will be responsible for achieving sales and margin targets of the channel.
Additionally, the position will oversee the Ecomm and CRM budgets; including developers, digital media, search, partnerships, client gifting, and offline DTC events. This position will be accountable for all digital analysis, optimizations, and timely strategy changes when necessary.
Key Responsibilities
E-commerce:
- Financial Accountability: Achieve sales and margin plans for DTC web-based sales
- Development and Execution of Ecommerce Strategy: Formulate strategies to increase online sales, improve user experience, and ensure the website aligns with the brand's luxury image.
- Digital Marketing: Collaborate with the marketing team to implement digital marketing campaigns, including SEO, SEM, email marketing, social media, and paid advertising to drive traffic and conversions.
- Website Management: Oversee the design, functionality, and performance of the site, ensuring it is optimized for both desktop and mobile devices.
- Product Management: Manage the online product catalog, ensuring accurate product descriptions, images, and compelling merchandising.
CRM
- Strategy Development: Refine the existing CRM & Clienteling strategy and manage its execution. Develop and implement new strategies to build and maintain strong customer relationships, increase customer loyalty, and drive repeat purchases.
- Customer Data Management: Oversee the collection, segmentation, and analysis of customer data to personalize communications and offers. Evaluate current CRM software to determine its suitability for the business.
- Email Marketing: Manage email marketing campaigns, including automated workflows, personalized messaging, and A/B testing to optimize open rates, click-through rates, and conversions.
- Communications: Work with the Division head to refine language and communication methods to ensure clients receive an on-brand experience at every touch point.
- Customer Service Coordination: Ensure the customer service team has the tools and information needed to provide exceptional service, handle escalated issues, and implement feedback loops to improve the overall customer experience. Ensure VIP clinets are always attended to with the highest level of service.
Analytics and Performance Measurement:
- Ecom Dashboard: Enhance the existing performance dashboard to include advanced analytics that provide deeper insights into customer behavior and campaign effectiveness.
- CRM Dashboard: Develop performance KPI’s and create dashboard to monitor and share performance.
People Responsibilities & Cross-Departmental Collaboration:
- Team Management: Manage a high-performing Clienteling & CRM Manager and collaborate with retail store team on all clienteling efforts.
- Collaboration: Cultivate relationships with different departments within the division; including Customer Logistics, Production, Finance, Marketing, Sales and Planning.
Innovation & Continuous Improvement:
- Stay Ahead of Trends: Keep up with the latest trends in ecomm, CRM, and digital marketing to ensure the division remains competitive in the luxury market.
- Continuous Optimization: Constantly test, measure, and optimize strategies and tactics to improve performance.
SKILLS & REQUIREMENTS
Requirements:
- Ecomm Management: 7-10+ years’ experience in an ecomm role with P&L responsibility, ideally within the luxury goods or jewelry industry. Proven track record of driving online sales and optimizing digital platforms.
- CRM Experience: Extensive experience in CRM strategy, customer data management and personalized marketing.
- Luxury Brand Experience (Preferred): Understanding of the nuances of selling luxury products online, including maintaining brand integrity and enhancing customer experience.
- Digital Marketing: Strong background in digital marketing and e-commerce strategies.
- Data Analysis: Strong analytical skills, with the ability to interpret ecomm and customer data to inform strategy. Familiarity with tools like Google Analytics, Excel, and data visualization platforms.
- User Experience (UX) Design: Understanding of UX/UI principles to optimize the online shopping experience.
- SEO/SEM Proficiency: Experience in search engine optimization and paid search campaigns.
- Bachelor’s degree required. MBA preferred.
Technical Skills:
- Shopify Plus
- Google Analytics / Google Tag Manager, Google Ads, Meta Training
- Klayvio
- CRM Platforms
- Understanding of ERP system integration with Shopify
Soft Skills & Personal Attributes:
- Strategic Thinker: Ability to develop and implement long-term ecomm and CRM strategies aligned with business goals.
- Customer-Centric: A strong focus on customer experience and a deep understanding of luxury consumer behavior.
- Communication: Excellent verbal and written communication skills, with the ability to articulate complex strategies to diverse audiences.
- Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying challenges and implementing solutions.
- Attention to Detail: Meticulous attention to detail, particularly in maintaining brand integrity across digital channels.
- Adaptability: Ability to stay agile and adapt to the rapidly changing ecomm landscape.
Not Specified
S
Senior Manager Loyalty & CRM
✦ New
Salary not disclosed
Role Purpose
The Senior Manager, Loyalty & CRM is responsible for executing and scaling the company’s owned retention programming, including loyalty and lifecycle CRM, to improve customer retention, frequency, and lifetime value.
This role plays a critical execution and learning role in Loyalty Chapter 2, supporting the design, testing, launch, and optimization of a new loyalty value proposition, while operating CRM as the primary activation and experimentation engine.
The role sits within Omni-Customer Intelligence, Analytics & Loyalty and partners closely with Performance Marketing, Digital Commerce Operations, and IT.
Scope & Mandate
- Execute loyalty and CRM programming as always-on retention engines
- Support Loyalty Chapter 2 value proposition launch and scaling
- Operate lifecycle CRM programs that drive repeat behavior
- Enable test-and-learn loops that inform customer intelligence and growth decisions
- Ensure loyalty and CRM activation align with enterprise economic guardrails
Key Responsibilities
Loyalty Redesign and Programming Execution
- Execute the day-to-day operation of the loyalty program
- Support new loyalty value proposition testing, launch readiness, and rollout
- Manage loyalty benefits, offers, and engagement mechanics
- Monitor loyalty performance and surface insights to the Senior Director
- Ensure loyalty activation aligns with defined economics and retention goals
CRM & Lifecycle Activation
- Own CRM lifecycle execution across email, app, and other owned channels
- Build and manage lifecycle journeys (onboarding, repeat, reactivation)
- Partner with Performance Marketing and Commerce to integrate CRM touchpoints
- Ensure CRM is used as an activation and learning layer, not just a messaging channel
Testing, Learning & Optimization
- Execute test plans defined by the Customer Intelligence team
- Partner with Analytics to evaluate performance and customer response
- Translate learnings into program refinements and recommendations
- Maintain discipline around test design, controls, and measurement
Cross-Functional Coordination
- Partner with:
- Performance Marketing on targeting and lifecycle alignment
- Digital Commerce Operations on loyalty and CRM integration on-site
- IT on activation enablement and platform coordination
- Ensure operational readiness for launches, promotions, and peak periods
Vendor & Platform Coordination
- Manage day-to-day execution with CRM and loyalty vendors
- Coordinate campaign builds, deployments, and QA
- Ensure vendors execute against defined priorities and standards
- Escalate issues and opportunities with clarity and solutions
Explicit Role Boundaries (Important)
This role does:
- Execute loyalty and CRM programming
- Operate lifecycle journeys and owned channel activation
- Support loyalty testing, launch, and optimization
- Drive retention-focused execution and learning
This role does not:
- Own loyalty strategy or economics
- Own customer segmentation or modeling
- Own media investment or acquisition strategy
- Own e-commerce optimization or merchandising
- Own martech platform architecture or engineering
Success Metrics
Primary KPIs
- Customer retention and repeat rate (program-level contribution)
- Loyalty engagement and member participation
- CRM lifecycle performance (conversion, frequency lift)
- Quality and velocity of testing and learning
Secondary KPIs
- Campaign execution quality and timeliness
- Cross-channel integration effectiveness
- Operational readiness and reliability
Ideal Background
- 6–9+ years in CRM, loyalty, lifecycle marketing, or retention roles
- Experience executing loyalty or retention programs in retail or omni-channel environments
- Strong operational and program management skills
- Comfortable working in evolving, low-maturity environments
Leadership & Working Style
- Strong executor with learning mindset
- Detail-oriented but commercially aware
- Comfortable operating within guardrails
- Collaborative, pragmatic, and accountable
- Energized by building something that scales
Reporting Relationship
Reports to: Senior Director, Omni-Customer Intelligence, Analytics & Loyalty
Sportsman's Warehouse is an Equal Opportunity Employer
Not Specified
CRM Email Marketing Associate
✦ New 🏢 Adecco
Salary not disclosed
Job Title: Associate, CRM Marketing
Pay: $35-40/hr
Hybrid model Tues-Thurs onsite, Mon-Fri remote
*5 MONTH MATERNITY LEAVE COVERAGE
Our client is a global luxury fashion brand within a leading international house of brands, known for its modern aesthetic, strong digital presence, and innovative approach to customer engagement. The team is seeking a CRM Marketing Associate to support customer lifecycle marketing initiatives that drive engagement, retention, and revenue.
This role will manage the day-to-day execution of CRM campaigns across email and SMS, ensuring accurate and timely deployment while partnering with cross-functional teams including creative, e-commerce, and marketing.
Responsibilities
- Execute CRM campaigns across email and SMS, including briefing, asset coordination, audience targeting, QA, and deployment.
- Working a lot with creative assets and creating/managing a creative content calendar working a lot with the brands Outlet business.
- Manage automated and triggered campaigns within Salesforce Marketing Cloud (ExactTarget), Bluecore, Cordial, and Attentive.
- Maintain the CRM marketing calendar and communication roadmap, partnering with internal teams to ensure alignment and on-time delivery.
- Track campaign performance and analyze key metrics such as open rate, conversion, revenue, and engagement, identifying optimization opportunities.
- Produce regular reporting with insights and recommendations to improve campaign performance.
- Serve as a key contact for ESP platform management including email setup, segmentation, testing, and troubleshooting.
- Ensure best practices for email and SMS marketing compliance, QA processes, and data accuracy.
Qualifications
- Bachelor’s degree required
- 3+ years of digital marketing experience, including hands-on email marketing
- Experience with a large-scale ESP, ideally Salesforce Marketing Cloud or Cordial
- Experience executing and deploying email campaigns and working with personalization platforms such as Bluecore or similar tools
- Strong understanding of email marketing best practices, segmentation, and lifecycle marketing strategies
- Proficiency with Excel (Pivot Tables, VLOOKUP, etc.)
- Strong analytical, organizational, and project management skills
- Ability to manage multiple deadlines in a fast-paced, collaborative environment
- Retail experience a PLUS
Not Specified
S
Project Engineer - CRM New Product Development
Salary not disclosed
Job Title: Project Engineer - CRM New Product Development
Job Duration: 10+ months
Job Location: Minnetonka, MN 55345
Job Summary
The client is seeking a highly motivated Project Engineer (Contractor) to support Cardiac Rhythm Management (CRM) New Product Development initiatives. This role will support a senior project lead and is responsible for driving day to day execution of assigned project activities, with a strong emphasis on vendor coordination, material procurement, schedule adherence, and cross functional alignment. The ideal candidate is a self starter who can take ownership of assigned deliverables, work independently with minimal direction, and proactively resolve issues in a fast paced, regulated medical device environment.
Key Responsibilities
Required Qualifications
Preferred Qualifications
Success in This Role
Job Duration: 10+ months
Job Location: Minnetonka, MN 55345
Job Summary
The client is seeking a highly motivated Project Engineer (Contractor) to support Cardiac Rhythm Management (CRM) New Product Development initiatives. This role will support a senior project lead and is responsible for driving day to day execution of assigned project activities, with a strong emphasis on vendor coordination, material procurement, schedule adherence, and cross functional alignment. The ideal candidate is a self starter who can take ownership of assigned deliverables, work independently with minimal direction, and proactively resolve issues in a fast paced, regulated medical device environment.
Key Responsibilities
- Design, communicate, and execute detailed operational plans to complete assigned project deliverables in support of CRM new product development programs.
- Monitor project progress and performance against defined schedules, milestones, and commitments; proactively identify risks, delays, or resource constraints.
- Take ownership of issue resolution by identifying root causes, driving corrective actions, and escalating when appropriate to minimize schedule and cost impacts.
- Coordinate vendor activities, including:
- Communicating technical and schedule requirements
- Tracking material availability and delivery timelines
- Holding vendors accountable for meeting agreed upon milestones and quality expectations
- Support material procurement activities by interfacing with Supply Chain and external suppliers to ensure timely availability of components and materials required to meet project needs.
- Identify, secure, and coordinate cross functional resources required to execute project tasks, including R\&D, Quality, Regulatory, Supply Chain, and Material Compliance teams.
- Develop and maintain project schedules, task plans, and status reports using established project management tools (e.g., MS Project, Smartsheet).
- Coordinate engineering documentation and project artifacts in compliance with design control, quality system, and documentation requirements.
- Prepare and present clear, concise project updates to stakeholders, including progress, risks, mitigation plans, and upcoming milestones.
- Support design owners by clarifying design intent and technical requirements when interfacing with vendors or cross functional partners, reducing burden on core design teams.
- Participate in meetings and forums as needed to support project execution, issue resolution, and alignment across functions.
Required Qualifications
- Bachelor's degree in Engineering (Mechanical, Electrical, Biomedical, or related discipline).
- 3-5 years of experience supporting engineering or product development projects in a regulated environment.
- Demonstrated ability to manage multiple tasks, priorities, and stakeholders simultaneously.
- Strong communication skills, with the ability to effectively interface with vendors, engineers, and cross functional partners.
- Proven ability to work independently as a self directed contributor, taking ownership of tasks and determining the best path to execution with minimal supervision.
- Working knowledge of project management principles and tools (e.g., MS Project, Smartsheet, or equivalent).
Preferred Qualifications
- Experience in the medical device industry (strongly preferred).
- Familiarity with FDA QSR, ISO 13485, and design control processes.
- Experience coordinating or managing external vendors or contractors, including schedule tracking and delivery accountability.
- Prior exposure to new product development (NPD) programs.
- Ability to operate effectively in environments with ambiguity and evolving priorities.
Success in This Role
- Within the first 6-12 months, success will be demonstrated by:
- Consistent on time delivery of assigned project deliverables
- Positive feedback from project stakeholders and cross functional partners
- Effective management of vendor timelines and material deliveries
- Ability to navigate ambiguity, anticipate issues, and proactively drive solutions
Not Specified
Sr. Regional Leadless Specialist, CRM - San Francisco, CA
Salary not disclosed
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution ·
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is a field-based position based in San Francisco, CA in the Cardiac Rhythm Management Leadless division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.
What You’ll Work On
The Regional Leadless Specialist provides technical, clinical, educational and sales support to ensure adoption and growth of Abbott leadless technology. The Regional Leadless Specialist works closely with the internal and external customers to drive therapy adoption and procedural success.
Job Duties:
- Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients for leadless pacing.
- Provide procedural support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes.
- Assist in education and training activities for Abbott personnel.
- Stay abreast of and communicates clinical data regarding leadless CRM products.
- Coordinate/deliver/implement programs and resources to facilitate market expansion and therapy access.
- Provide market intelligence for fine-tuning of therapy training and expansion plans.
- Liaison with marketing for technology improvements and next generation product feedback.
- Complete administrative reporting as assigned.
- Exercise judgment in planning and organizing work; monitors performance and reports status.
- Uses best business practices to ensure success and cost effectiveness in areas of responsibility.
- Ensures employee compliance with Abbott policies and practices.
Qualifications:
Required:
- Bachelor’s degree in a relevant technical field, engineering) or equivalent/related experience.
- 3-5 (change to 7+ yrs for Prin CS) years clinical medical device experience or equivalent, ideally with CRM products.
- A comprehensive ability to analyze and evaluate technologically complex devices
- Ability to collaborate and work with others effectively.
- High-level of comfort in navigating the medical environment, to include labs and hospital settings.
- Proven success displaying confidence in leading & influencing customers; ability to confidently provide guidance to course correct as needed.
- Ability to prepare and present effectively written and verbal communications.
- Thorough familiarity with medical device industry policies, operations and procedures.
- Expert verbal and written communication, interpersonal and presentation skills.
- Demonstrated working knowledge of frequently used personal computer programs and applications, such as, Microsoft Office.
- This position requires a considerable amount of business travel.
Preferred:
- Previous cardiac leadless device training/education certification or designation.
- Previous sales experience and/or demonstrated business acumen.
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews.
The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution ·
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position is a field-based position based in San Francisco, CA in the Cardiac Rhythm Management Leadless division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias or irregular heartbeats.
What You’ll Work On
The Regional Leadless Specialist provides technical, clinical, educational and sales support to ensure adoption and growth of Abbott leadless technology. The Regional Leadless Specialist works closely with the internal and external customers to drive therapy adoption and procedural success.
Job Duties:
- Educates physicians, nurses, educators, and other health care providers on the indications and selection of patients for leadless pacing.
- Provide procedural support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes.
- Assist in education and training activities for Abbott personnel.
- Stay abreast of and communicates clinical data regarding leadless CRM products.
- Coordinate/deliver/implement programs and resources to facilitate market expansion and therapy access.
- Provide market intelligence for fine-tuning of therapy training and expansion plans.
- Liaison with marketing for technology improvements and next generation product feedback.
- Complete administrative reporting as assigned.
- Exercise judgment in planning and organizing work; monitors performance and reports status.
- Uses best business practices to ensure success and cost effectiveness in areas of responsibility.
- Ensures employee compliance with Abbott policies and practices.
Qualifications:
Required:
- Bachelor’s degree in a relevant technical field, engineering) or equivalent/related experience.
- 3-5 (change to 7+ yrs for Prin CS) years clinical medical device experience or equivalent, ideally with CRM products.
- A comprehensive ability to analyze and evaluate technologically complex devices
- Ability to collaborate and work with others effectively.
- High-level of comfort in navigating the medical environment, to include labs and hospital settings.
- Proven success displaying confidence in leading & influencing customers; ability to confidently provide guidance to course correct as needed.
- Ability to prepare and present effectively written and verbal communications.
- Thorough familiarity with medical device industry policies, operations and procedures.
- Expert verbal and written communication, interpersonal and presentation skills.
- Demonstrated working knowledge of frequently used personal computer programs and applications, such as, Microsoft Office.
- This position requires a considerable amount of business travel.
Preferred:
- Previous cardiac leadless device training/education certification or designation.
- Previous sales experience and/or demonstrated business acumen.
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews.
The base pay for this position is $78,000.00 – $156,000.00. In specific locations, the pay range may vary from the range posted.
Not Specified
V
Associate Manager, CRM
🏢 Versace
Salary not disclosed
Responsibilities include:
General
- Lead training and adoption of My Versace (Clienteling App) in the US region by partnering with Retail and HQ teams to implement programs, identify opportunities and deliver results
- Partner with manger to present opportunities to identify, maintain and grow VIC customer base and other priority customer segments (e.g. new, locals, lapsed...)
- In collaboration with their manager and HQ, outline a targeted clienteling contact strategy (including client gifting) and activities calendar to keep an “always-on” approach to their experience with Versace
- With direction from retail leadership and manager, generate and propose action plans per boutique
- Coordinate development initiatives across retail & digital channels and touch points
- Articulate best practices sharing in these regions
- Effectively manage interactions with cross functional partners (Events, retail, merchandising, digital)
Technical Responsibilities
- Coordinate monthly Clienteling App training schedules for retail teams
- Collaborate with My Versace Project Manager and technical team to identify and resolve app bugs or discrepancies reported by the retail teams
- Support retail network with business critical requests and supplying client lists
- Oversee all administrative Clienteling app requests
- Compile data quality reports and distribute amongst the retail network
Experience & Key Competencies:
- Bachelor’s degree required
- 5+ years of work experience in CRM/Clienteling
- Experience within the luxury and/or fashion environment preferred
- Focused on customer satisfaction by continuously improving services, processes, collaborative capabilities
- A passionate, energetic team-oriented individual with strong analytical, interpersonal, creative and leadership skills
- Strong oral and written communication and presentation skills
Versace Perks:
- Generous PTO & Holiday Schedule
- Summer Fridays
- Exclusive Employee Sales
- 401k Match
- Paid Parental Leave
- Commuter Benefits
At Versace, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Versace is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
Not Specified
H
Heavy Equipment Operator (PDF)
Salary not disclosed
EMPLOYMENT OPPORTUNITY
Town of Lexington
We are currently accepting applications for a full-time (40 hrs/wk) position:
Heavy Equipment Operator
Department of Public Works
Starting Hourly: $26.32
with excellent benefits
The REQUIRED Town of Lexington application form must be received in the Town's Human
Resource Department. This position will remain open until filled.
Scope of Work
This position maintains and operates various types of heavy motorized equipment used in the maintenance,
construction and repair of Town infrastructure and facilities, and undertakes a variety of maintenance
activities pertaining to public works and/or utilities operations and services.
Supervision
Received Lead Man, Crew Chief and/or Superintendent
Exercised May assign work in absence of Lead Man, Crew Chief or Foreman
Essential Job Functions
* Operates a variety of motorized maintenance and construction equipment as assigned (e.g., front-end
loaders, backhoes, dump trucks, snowplows, tractors, etc.) to assist with construction, repair and/or
maintenance projects in the Highway, Water/Sewer, or Parks divisions of the Department.
* Operates mechanical and other non-grade-determining equipment (e.g. air compressors, power saws,
paint machine, concrete mixer, leaf blower, lawn mower, weed wacker, leaf vacuum, welder, jack
hammers, etc.) related to assigned maintenance, construction and repair projects.
* Participates in snow and ice removal and treatment operations, sometimes after normal work hours;
participates in other inclement weather operations and services; assists in coordination and
monitoring of contractual snow removal crews.
* Maintains and cares for all equipment, machinery and vehicles used during work assignments;
regularly performs preventative maintenance tasks; reports required maintenance and repair of
equipment and vehicles to Road Machinery personnel.
* Provides effective and efficient customer service and promotes and maintains responsive community
relations.
* Follows safe work practices.
Other Job Functions
* Performs related duties as assigned.
Requirements of Work
Graduation from high school (or GED equivalent) plus additional technical or specialized training, including or
supplemented by at least 3 years of public works or utilities construction, maintenance and repair experience,
some equipment operations experience preferred; or any equivalent combination of training and experience
which provides the following knowledge, ability and skills:
Knowledge of * Departmental policies, procedures and practices.
* The operational, maintenance and repair activities required for assigned area.
* Applicable rules, regulations, codes, ordinances and safety standards that govern
the performance of the duties being performed.
* Operation of appropriate equipment, tools, machinery and facilities.
* Occupational hazards and the methods and techniques used to avoid or minimize
risks.
* Town of Lexington policies and procedures.
Ability to * Operate a variety of motorized equipment.
* Communicate clearly and concisely.
* Perform basic operator level vehicle and equipment maintenance tasks.
* Operate assigned equipment safely in all weather conditions.
* Perform manual labor pertaining to assigned area.
* Work outside of normal work hours, in inclement weather and other circumstances.
* Establish and maintain effective working relationships with supervisors, coworkers,
contractors, residents and the general public.
Skill in * The operation of heavy trucks, vehicles, equipment, machinery and tools used in
assigned operations.
Necessary Special Requirements
Possession of a valid driver's license; ability to obtain a Class B Commercial Driver's License with Air Brake
Endorsement and a Massachusetts Class 2A Hoisting License.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
* Work is performed mostly outdoors; hand-eye coordination is necessary to operate computers and
various types of tools, equipment and machinery.
* Specific vision abilities required by this job include close vision, prolonged visual concentration and
the ability to adjust focus.
* While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk
and hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach
with hands and arms.
* The employee is frequently required to climb, balance, stoop, kneel, crouch, or crawl.
* The employee is frequently exposed to adverse weather conditions including extreme heat, cold,
wetness and humidity; and to other unpleasant conditions such as dim lighting, dust, odors, noise,
vibration, toxic agents, electrical currents, heavy machinery, smoke and disease.
* The employee must frequently lift and/or move up in excess of 50 pounds.
DEFINITION of HEAVY EQUIPMENT
Heavy equipment is distinguished from light equipment based on weight/capacity of the equipment and/or nature
of the work performed. The following equipment is classed as heavy equipment: Class 8 Dump Truck, Loader
Backhoe, Excavator & Front End Loader (greater than 3 CY).
APPLICATION PROCESS
All applicants are required to complete a Town application form, available from the Internet at
, emailing , calling or by visiting the Human
Resources Department. Resumes may be attached to the application form as additional information, but
cannot serve as a substitute for completing the required application form.
The Town of Lexington has a strong commitment to Diversity, Equity, and Inclusion and we are actively
seeking candidates who bring new voices and lived experiences to our organization.
Pre-employment physical including drug screening is a condition of employment.
Application and cover letter must be received in the Town's Human Resource Department. This position
will remain open until filled.
The Town reserves the right to modify the application deadline, and/or accept applications after the deadline,
to best serve the interest of the community.
After the deadline all applications will be reviewed and the most highly qualified candidates will be invited to
one or more interviews. All applicants will be notified of their standing in the process as soon as a decision
has been made regarding their individual application.
Individuals who need accommodations in order to participate in this process should contact the Human
Resources Department.
Questions regarding this hiring process should be addressed to the:
Human Resources Department
Town of Lexington
1625 Massachusetts Avenue
Lexington, MA 02420
Town of Lexington
We are currently accepting applications for a full-time (40 hrs/wk) position:
Heavy Equipment Operator
Department of Public Works
Starting Hourly: $26.32
with excellent benefits
The REQUIRED Town of Lexington application form must be received in the Town's Human
Resource Department. This position will remain open until filled.
Scope of Work
This position maintains and operates various types of heavy motorized equipment used in the maintenance,
construction and repair of Town infrastructure and facilities, and undertakes a variety of maintenance
activities pertaining to public works and/or utilities operations and services.
Supervision
Received Lead Man, Crew Chief and/or Superintendent
Exercised May assign work in absence of Lead Man, Crew Chief or Foreman
Essential Job Functions
* Operates a variety of motorized maintenance and construction equipment as assigned (e.g., front-end
loaders, backhoes, dump trucks, snowplows, tractors, etc.) to assist with construction, repair and/or
maintenance projects in the Highway, Water/Sewer, or Parks divisions of the Department.
* Operates mechanical and other non-grade-determining equipment (e.g. air compressors, power saws,
paint machine, concrete mixer, leaf blower, lawn mower, weed wacker, leaf vacuum, welder, jack
hammers, etc.) related to assigned maintenance, construction and repair projects.
* Participates in snow and ice removal and treatment operations, sometimes after normal work hours;
participates in other inclement weather operations and services; assists in coordination and
monitoring of contractual snow removal crews.
* Maintains and cares for all equipment, machinery and vehicles used during work assignments;
regularly performs preventative maintenance tasks; reports required maintenance and repair of
equipment and vehicles to Road Machinery personnel.
* Provides effective and efficient customer service and promotes and maintains responsive community
relations.
* Follows safe work practices.
Other Job Functions
* Performs related duties as assigned.
Requirements of Work
Graduation from high school (or GED equivalent) plus additional technical or specialized training, including or
supplemented by at least 3 years of public works or utilities construction, maintenance and repair experience,
some equipment operations experience preferred; or any equivalent combination of training and experience
which provides the following knowledge, ability and skills:
Knowledge of * Departmental policies, procedures and practices.
* The operational, maintenance and repair activities required for assigned area.
* Applicable rules, regulations, codes, ordinances and safety standards that govern
the performance of the duties being performed.
* Operation of appropriate equipment, tools, machinery and facilities.
* Occupational hazards and the methods and techniques used to avoid or minimize
risks.
* Town of Lexington policies and procedures.
Ability to * Operate a variety of motorized equipment.
* Communicate clearly and concisely.
* Perform basic operator level vehicle and equipment maintenance tasks.
* Operate assigned equipment safely in all weather conditions.
* Perform manual labor pertaining to assigned area.
* Work outside of normal work hours, in inclement weather and other circumstances.
* Establish and maintain effective working relationships with supervisors, coworkers,
contractors, residents and the general public.
Skill in * The operation of heavy trucks, vehicles, equipment, machinery and tools used in
assigned operations.
Necessary Special Requirements
Possession of a valid driver's license; ability to obtain a Class B Commercial Driver's License with Air Brake
Endorsement and a Massachusetts Class 2A Hoisting License.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
* Work is performed mostly outdoors; hand-eye coordination is necessary to operate computers and
various types of tools, equipment and machinery.
* Specific vision abilities required by this job include close vision, prolonged visual concentration and
the ability to adjust focus.
* While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk
and hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach
with hands and arms.
* The employee is frequently required to climb, balance, stoop, kneel, crouch, or crawl.
* The employee is frequently exposed to adverse weather conditions including extreme heat, cold,
wetness and humidity; and to other unpleasant conditions such as dim lighting, dust, odors, noise,
vibration, toxic agents, electrical currents, heavy machinery, smoke and disease.
* The employee must frequently lift and/or move up in excess of 50 pounds.
DEFINITION of HEAVY EQUIPMENT
Heavy equipment is distinguished from light equipment based on weight/capacity of the equipment and/or nature
of the work performed. The following equipment is classed as heavy equipment: Class 8 Dump Truck, Loader
Backhoe, Excavator & Front End Loader (greater than 3 CY).
APPLICATION PROCESS
All applicants are required to complete a Town application form, available from the Internet at
, emailing , calling or by visiting the Human
Resources Department. Resumes may be attached to the application form as additional information, but
cannot serve as a substitute for completing the required application form.
The Town of Lexington has a strong commitment to Diversity, Equity, and Inclusion and we are actively
seeking candidates who bring new voices and lived experiences to our organization.
Pre-employment physical including drug screening is a condition of employment.
Application and cover letter must be received in the Town's Human Resource Department. This position
will remain open until filled.
The Town reserves the right to modify the application deadline, and/or accept applications after the deadline,
to best serve the interest of the community.
After the deadline all applications will be reviewed and the most highly qualified candidates will be invited to
one or more interviews. All applicants will be notified of their standing in the process as soon as a decision
has been made regarding their individual application.
Individuals who need accommodations in order to participate in this process should contact the Human
Resources Department.
Questions regarding this hiring process should be addressed to the:
Human Resources Department
Town of Lexington
1625 Massachusetts Avenue
Lexington, MA 02420
Not Specified
P
PT Battle Green Guides (PDF
Salary not disclosed
Town of Lexington
Employment Opportunity
We are currently accepting applications for the part-time position of:
Battle Green Guide
Hourly Rate: $18.50/hour
Part Time: Seasonal/Year-Round (Non-Benefitted)
Weekend and Holiday Availability Preferred
Posting will remain open until filled
GENERAL SUMMARY:
Under the general supervision of the Visitor Center Manager, this position is responsible for providing
historically accurate tours of Lexington's Battle Green and Old Burying Ground.
ESSENTIAL JOB FUNCTIONS:
* Create a welcoming atmosphere by being courteous and warm to all visitors;
* Dress in colonial clothing;
* Present historically accurate information as written in provided script;
* Prepare and cover tour content within a specific timeframe;
* Respond to historical questions regarding Colonial era Lexington and the American Revolution;
* Assist visitors with audio devices;
* Perform special projects and other related duties as directed or as the situation dictates;
* Regular attendance is required;
SUPERVISORY RESPONSIBILITY:
None
MINIMUM EDUCATION & EXPERIENCE:
N/A
QUALIFICATIONS:
* A genuine interest in history and storytelling.
* Ability to stand and walk throughout work hours in colonial clothing;
* 14 years of age or older;
* Ability to work outdoors and in inclement weather for long periods of time;
* Strong communication skills with the ability to engage effectively with customers;
* A positive attitude, strong work ethic, and commitment to providing excellent customer service;
* Flexibility to work various shifts, including weekends and holidays, as needed;
* Previous tour guide experience and general knowledge of Boston's history is preferred but not
required;
WORKING CONDITIONS & PHYSICAL DEMANDS:
The Battle Green Guide shares information about the Battles of Lexington and the historical context that led to
those battles, offering visitors a historically accurate and engaging tour. Each guide is dressed in a colonial
outfit, which is provided by the Visitors Center, and leads groups through Lexington's Battle Green and the Old
Burying Ground. Guides are frequently exposed to adverse weather conditions including extreme heat, cold,
wetness and humidity and are required to walk on uneven surfaces for extended periods of time.
Tours run multiple times a day and on multiple days throughout the week, including weekends, from April
through November. Each tour is 60 minutes long. This position may have additional opportunities to provide
private Battle Green Walking tours when available.
The Town of Lexington has a strong commitment to Diversity, Equity, and Inclusion and we are
actively seeking candidates who bring new voices and lived experiences to our organization.
The above statements are intended to describe the general nature and level of work being
performed by people assigned to do this job. The above is not intended to be an exhaustive list of
all responsibilities and duties required. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related, or a logical assignment to the
position.
*External and internal applicants, as well as position incumbents who become disabled as defined
under the Americans With Disabilities Act, must be able to perform the essential job functions (as
listed) either unaided or with the assistance of a reasonable accommodation to be determined by
management on a case by case basis.
This job description does not constitute an employment agreement between the employer and
employee, and is subject to change by the employer, as the needs of the employer and
requirements of the job change.
APPLICATION PROCESS
All applicants are required to complete a Town application form [Lexington, MA] Employment Application,
Resumes may be attached to the application form as additional information, but cannot serve as a substitute for
completing the required application form.
The Town reserves the right to modify the application deadline, and/or accept applications after the deadline, to
best serve the interest of the community.
All applications will be reviewed and the most highly qualified candidates will be invited to one or more
interviews. All applicants will be notified of their standing in the process as soon as a decision has been made
regarding their individual application.
Prior to appointment, the final candidate may be required to "pass" a CORI check.
Individuals who need accommodations in order to participate in this process should contact the Human
Resources Department.
Questions regarding this hiring process should be addressed to the:
Human Resources Department, Town of Lexington
Email: , Phone#
1625 Massachusetts Avenue, Lexington, MA 02420
Employment Opportunity
We are currently accepting applications for the part-time position of:
Battle Green Guide
Hourly Rate: $18.50/hour
Part Time: Seasonal/Year-Round (Non-Benefitted)
Weekend and Holiday Availability Preferred
Posting will remain open until filled
GENERAL SUMMARY:
Under the general supervision of the Visitor Center Manager, this position is responsible for providing
historically accurate tours of Lexington's Battle Green and Old Burying Ground.
ESSENTIAL JOB FUNCTIONS:
* Create a welcoming atmosphere by being courteous and warm to all visitors;
* Dress in colonial clothing;
* Present historically accurate information as written in provided script;
* Prepare and cover tour content within a specific timeframe;
* Respond to historical questions regarding Colonial era Lexington and the American Revolution;
* Assist visitors with audio devices;
* Perform special projects and other related duties as directed or as the situation dictates;
* Regular attendance is required;
SUPERVISORY RESPONSIBILITY:
None
MINIMUM EDUCATION & EXPERIENCE:
N/A
QUALIFICATIONS:
* A genuine interest in history and storytelling.
* Ability to stand and walk throughout work hours in colonial clothing;
* 14 years of age or older;
* Ability to work outdoors and in inclement weather for long periods of time;
* Strong communication skills with the ability to engage effectively with customers;
* A positive attitude, strong work ethic, and commitment to providing excellent customer service;
* Flexibility to work various shifts, including weekends and holidays, as needed;
* Previous tour guide experience and general knowledge of Boston's history is preferred but not
required;
WORKING CONDITIONS & PHYSICAL DEMANDS:
The Battle Green Guide shares information about the Battles of Lexington and the historical context that led to
those battles, offering visitors a historically accurate and engaging tour. Each guide is dressed in a colonial
outfit, which is provided by the Visitors Center, and leads groups through Lexington's Battle Green and the Old
Burying Ground. Guides are frequently exposed to adverse weather conditions including extreme heat, cold,
wetness and humidity and are required to walk on uneven surfaces for extended periods of time.
Tours run multiple times a day and on multiple days throughout the week, including weekends, from April
through November. Each tour is 60 minutes long. This position may have additional opportunities to provide
private Battle Green Walking tours when available.
The Town of Lexington has a strong commitment to Diversity, Equity, and Inclusion and we are
actively seeking candidates who bring new voices and lived experiences to our organization.
The above statements are intended to describe the general nature and level of work being
performed by people assigned to do this job. The above is not intended to be an exhaustive list of
all responsibilities and duties required. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related, or a logical assignment to the
position.
*External and internal applicants, as well as position incumbents who become disabled as defined
under the Americans With Disabilities Act, must be able to perform the essential job functions (as
listed) either unaided or with the assistance of a reasonable accommodation to be determined by
management on a case by case basis.
This job description does not constitute an employment agreement between the employer and
employee, and is subject to change by the employer, as the needs of the employer and
requirements of the job change.
APPLICATION PROCESS
All applicants are required to complete a Town application form [Lexington, MA] Employment Application,
Resumes may be attached to the application form as additional information, but cannot serve as a substitute for
completing the required application form.
The Town reserves the right to modify the application deadline, and/or accept applications after the deadline, to
best serve the interest of the community.
All applications will be reviewed and the most highly qualified candidates will be invited to one or more
interviews. All applicants will be notified of their standing in the process as soon as a decision has been made
regarding their individual application.
Prior to appointment, the final candidate may be required to "pass" a CORI check.
Individuals who need accommodations in order to participate in this process should contact the Human
Resources Department.
Questions regarding this hiring process should be addressed to the:
Human Resources Department, Town of Lexington
Email: , Phone#
1625 Massachusetts Avenue, Lexington, MA 02420
Not Specified
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