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IT Helpdesk & Support Manager

Exciting opportunity to join a growing Fortune 500 organization!

You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.

This is a direct hire position.

You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).

Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.

RESPONSIBILITIES:

• Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
• Manage daily Helpdesk operations, including staff schedules & workload distribution
• Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
• Establish & enforce Helpdesk policies, procedures, & SLAs
• Act as primary escalation point for complex or critical technical issues
• Identify recurring technical issues & implement root-cause solutions to improve stability
• Maintain & improve internal documentation, Knowledgebase, & SOPs
• Oversee onboarding & ongoing training programs for IT Technicians
• Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
• Coordinate with other IT teams to resolve system-wide problems & ensure compliance
• Collaborate with various depts. to ensure IT support alignment with business goals

REQUIRED:

• 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
• 5+ years of hands-on IT Support or Helpdesk experience
• Strong technical understanding of IT systems, hardware, software, & networks
• Ability to mentor & train new IT Technicians
• Experience with ITSM systems & remote support tools
• Experience in data management & reconciliation
• Strong analytical, problem-solving, communication, & customer service skills
• Must have a driver mindset with a high sense of urgency in a fast-paced environment
• Must pass a background check & drug test (excluding THC)
• Must have a valid driver's license, reliable vehicle, & clean driving record

PREFERRED:

• ITIL certifications
• Budgeting & vendor management experience
• SLA & KPI management experience
• Cybersecurity compliance knowledge

W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

Students are our top priority.
We strive for excellence.
We thrive on diversity.
We celebrate collaboration.
We champion innovation.
We safeguard freedom of inquiry and expression.
We nurture the wellbeing of our community.
We act ethically.
We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About the School of Arts, Entertainment, and Creative Technologies

This newly launched school will further position Georgia Tech as an international leader in research, education, and community and industry engagement at the intersection of arts, technology, and design. The school's pedagogical approach will integrate artistic foundations, technical innovation, and creative entrepreneurship. The school will leverage Georgia Tech's existing strengths in areas ranging from artificial intelligence and student startups to digital media and music technology, adopt the culture of practice-based studio pedagogy in the College of Design, and build sustained partnerships with creative studios, technology providers, startup companies, nonprofits, and artists-in-residence taking advantage of Atlanta's thriving creative ecosystem.

The school will be piloting courses in Spring 25 and launch the B.S. in Arts, Entertainment, and Creative Technologies in Fall 2026 for both incoming students as well as transfer students. This degree aims to prepare students to enter fields such as film, gaming, immersive media and art works that integrate new technologies and computational advances, at a time in which emerging technologies are rapidly transforming art and related industries nationally and internationally. At Georgia Tech, we seek to develop the next generation of leaders that will guide that transformation as we support the workforce needs and continued growth of the creative economy in Georgia.

The Arts at Georgia Tech

The launch of this new school is a critical part of Georgia Tech's broader strategic plan for growing the arts across the Institute. Georgia Tech recognizes the role of the visual and performing arts in cultivating creative thinking, the increasingly important role that emerging technologies play in the arts, and the potential for Georgia Tech to support a thriving campus arts community in connection with a growing ecosystem of arts organizations and creative industries throughout the state. Georgia Tech has also announced plans for the Creative Quarter, a 7-acre innovation district that will foster collaborations, inspire innovation, and build community through arts, creativity, and technology.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

Atlanta, GA

The College of Design at the Georgia Institute of Technology invites nominations and applications for the position of the founding Chair of the School of Arts, Entertainment, and Creative Technologies in Atlanta, Georgia. We are seeking a visionary, creative, and entrepreneurial academic leader who will develop a nationally and internationally recognized center of excellence for studying the intersection of arts practice and emerging technologies.

The chair will have the opportunity to shape a new school that will expand Georgia Tech's academic and research activities and reputation at the intersection of technology and the arts, with the opportunity for substantial impact within Georgia Tech, the state of Georgia, and beyond. The new chair will be expected to provide overall leadership and vision for the development of a comprehensive program of teaching and research and will oversee the hiring of new faculty for the school, as well as new internal joint appointments that might complement those already in place. Over time the Chair will oversee expanding the major to include a pre-college program and a minor and will help develop a vision to expand into a graduate degree.

The Chair will:

• Manage academic, fiscal, and personnel matters and ensure the alignment of the School of Arts, Entertainment, and Creative Technologies with the strategic objectives of the College and Institute;
• Maintain an active role in the academic life of the school by contributing personally to teaching and research;
• Create strong interdisciplinary relationships with other schools within the College of Design and across campus;
• Foster an active research culture;
• Elevate awareness of the school and its programs across the campus, as well as with prospective students, alumni, and community, arts, and industry leaders through relationship building as well as public presentations and speaking engagements;
• Work with community and corporate leaders' including through the College of Design Dean's Advisory Board and bring a demonstrated passion for community engagement and fundraising, with a commitment to building lasting relationships that support the School and the College's mission and future growth.
• Develop curricular plans for growth, including growing the major, developing a minor and/or certificate, and envisioning higher-level degrees.
• Manage space and resources to accommodate growth and ensure technology expansion as technological landscapes change.

Candidates must have a terminal degree or professional equivalency related to the intersection of arts, entertainment, and creative technologies with a distinguished record of creative and/or scholarly achievement that typically qualifies for a tenured position at the rank of full professor.

The candidate must maintain an active commitment to the creative industries, to the technologies that support them (especially film, gaming, and/or immersive media), and to the promotion of excellence in teaching and research and must have the ability to engage with community and industry leaders and work effectively with faculty, students, and administrators. Significant experience in academic or research administration is desirable. We especially encourage candidates with proven or emerging skills in industry partnerships and/or fundraising to apply.

Student Success Criteria:

• The ability to teach and mentor a student body
• The ability to promote an inclusive and welcoming educational/work environment
• The ability to mentor and assist students interested in pursuing graduate education
• The ability to design and teach curricula that are responsive to a diverse student body
• The ability to adopt teaching strategies that support the learning and success of all students
• The ability to engage students in experiential learning activities and pedagogy that support student success
• The ability to engage in high-impact practices that support deep learning for student success
• Has expertise in teaching, scholarship, and/or service that contributes to access, diversity, and equal opportunity in higher education

Interested individuals should submit the following materials:

1. Cover letter describing your interest in the position, outlining your vision for the new School, and highlighting your academic experience, creative achievement, evidence of industry and/or community engagement, and leadership style;
2. Curriculum Vitae; and
3. Name, address (including email), and telephone number of five academic/professional references.

For further information about the position please contact the search committee chair John Peponis at

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Applications should be submitted by January 6, 2026

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About Scheller College of Business

Established over a century ago, the Georgia Tech Scheller College of Business is a leader in education, research, and inclusive innovation with the goal of advancing business and improving the human condition. Strategically positioned at the intersection of business and technology, Scheller is committed to cultivating ethical leaders who create value for business and society.

The College is located in the heart of Midtown Atlanta's Technology Square, an area with the highest density of startups, corporate innovators, and academic researchers in the southeastern U.S. Through top-ranked career services and an expansive alumni network, Scheller connects students to the world's most innovative companies not just in Atlanta, but around the world.

The College offers AACSB-accredited bachelor's, master's, and doctoral degrees in business, along with Graduate Certificate and Executive Education programs. The College manages its broad portfolio and research under eight academic areas: Accounting, Finance, Information Technology Management, Law and Ethics, Marketing, Operating Management, Organizational Behavior, and Strategy and Innovation.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

The Scheller College of Business at the Georgia Institute of Technology (Georgia Tech) in Atlanta, Georgia is seeking experienced candidates to fill a vacancy at the rank of Non-Tenure Track Lecturer of Information Technology Management (ITM), starting in fall 2026. The primary duties will be to teach and provide service to the College, the Institute, and the profession.

Educational Requirements
Master's Degree

Required Experience
Teaching/Service

A master's in business administration or similar discipline is required.

A Ph.D. in Information Technology Management or related discipline.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Candidates should demonstrate excellence in teaching.

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About Scheller College of Business

The Scheller College of Business' Full-time MBA Program is ranked #9 among public universities by Bloomberg BusinessWeek (2021) and U.S. News & World Report (2023). Georgia Tech is one of the nation's leading research universities and consistently ranks among the top public universities in the country. Atlanta is the 9th largest metropolitan area in the U.S. and serves as a cultural and economic hub for the region.

The Scheller College of Business at the Georgia Institute of Technology in Atlanta, Georgia, seeks applications for a research-focused Postdoctoral Fellow in Information Technology Management (ITM). The initial appointment is for one year and may be renewed for up to two years, depending on satisfactory performance. The postdoc can begin as soon as January 2026 or as late as August 2026 we are happy to accommodate the timeline that works best for the selected candidate.

The role involves close collaboration with the ITM area faculty on mutually selected research projects. Two preferred areas of focus for our group are:

Studying the application of LLMs in online multisided platforms, such as the design and optimization of LLM-powered advertising mechanisms, and strategic interaction between platform participants. We are particularly interested in how LLMs influence user engagement, attention allocation, and economic outcomes on digital platforms, including auction-based advertising markets and dynamic information environments.

Developing economic frameworks for data valuation and privacy in business applications, including topics such as federated learning, copyright-preserving generative models, data marketplace pricing, and incentive-compatible privacy mechanisms. This line of research aims to connect information economics, machine learning algorithms, and market design, to address practical concerns in decentralized data governance, trustworthy machine learning, and platform strategy.

Responsibilities for this position include :

• Work on high-impact research projects, from conceptualization, data collection, and data analysis to manuscript preparation and publication.
• Teach one 3-credit course each year.
• Perform related services based on the needs of the ITM area

• A Ph.D. or equivalent degree in information systems, economics, management science, computer science, statistics, operations, or other related quantitative and/or social science domains
• The degree must completed by the position start date. For example, ABD (All but dissertation) candidates must have successfully defended their dissertation no later than July 1, 2026 for an August 1, 2026 start date.
• Strong analytical, quantitative, and communication skills.

• Knowledge in machine learning, generative models and LLM.
• Knowledge in data privacy technologies, including but not limited to federated learning, differential privacy, copyright preserving technologies in generative models.
• Knowledge in microeconomic theory, including but not limited to mechanism design, auction theory, game theory
• Prior teaching experience

Applicants should submit:

• A cover letter (please discuss research themes or topics that you'd like to pursue and any relevant research or industry experience)
• Your CV
• Names and contact information of three references as a single pdf file, and
• One published or working paper.

Review of applications will begin immediately and continue until the position is filled. To receive full consideration, please submit your application no later than 2

The selection process for the chosen candidates will include passing a pre-employment background screening, submission of transcripts, as well as other pre-employment documents once top candidates have been identified.

Questions can be sent to addressing Professor Mingxi Zhu or Professor Lizhen Xu

We welcome candidates with strong skills in areas including, but not limited to, analytical modeling; economic theory (such as game theory, mechanism design, and information design); and machine learning (including algorithm design, analysis, and generative models such as large language models). While a background in information systems is preferred, we also encourage applicants from related fields such as economics, computer science, operations research, and statistics. We are particularly interested in scholars who can integrate economic theory with computational approaches to address key challenges at the intersection of artificial intelligence, digital markets, and information technologies.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Applicants with the need for an accommodation: Georgia Tech is committed to ensuring that its online applicant process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation due to a disability to search for a job opening or submit an application, please call us at .

This line is designed to assist disabled job seekers whose disability prevents them from being able to apply online. Please do not use this number for non-disability-related inquiries. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

Please note: Messages left for other purposes, such as following up on an application or non-disability-related technical issues, will not receive a response. Please review our FAQs for assistance with common questions.

Director of Healthcare Technology Product Strategy

Location: Hybrid in Dallas, TX OR Remote Nationwide with travel

Are you a strategic healthcare product leader who thrives at the intersection of business growth and technology innovation? An expanding, mission driven healthcare services organization is seeking a Director of Healthcare Technology Product Strategy to shape and lead enterprise product initiatives that directly impact patient access, operational performance, and long-term growth.

This is a high visibility leadership role designed for a commercially minded product strategist, someone who can translate executive vision into scalable technology capabilities across imaging, scheduling, call center operations, reporting, and enterprise systems. You will serve as a key bridge between executive leadership, clinical and operational stakeholders, and technical teams, ensuring that every technology investment drives measurable financial and patient experience outcomes.

Key Responsibilities

Enterprise Strategy and Roadmap

• Develop and lead a multi-year-old technology product roadmap aligned with growth, operational performance, and patient experience goals
• Translate executive priorities into scalable technology capabilities and measurable outcomes, including AI and analytics initiatives

Business Case and Financial Leadership

• Build ROI driven business cases and define KPIs tied to revenue, cost reduction, throughput, and patient satisfaction
• Partner with executive and finance teams to prioritize investments based on enterprise value

Operational Alignment and Product Execution

• Collaborate with leaders across scheduling, call center, imaging, and reporting to identify and implement measurable improvements
• Lead build versus buy versus partner evaluations and oversee vendor selection and lifecycle management
• Ensure solutions meet regulatory, interoperability, and governance requirements

Cross Functional Influence

• Drive alignment across operations, IT, engineering, and clinical stakeholders
• Anticipate risks and system interdependencies while fostering a culture of accountability and continuous improvement

Required Experience

• 7 plus years of experience in healthcare product management, healthtech, diagnostics, or provider side enterprise systems
• Demonstrated success building business cases tied to revenue growth, cost reduction, or operational throughput improvement
• Experience leading enterprise software evaluations and vendor selection processes
• Strong understanding of healthcare operational workflows such as scheduling, patient access, imaging, reporting, or revenue cycle touchpoints
• Experience working within regulated healthcare environments and interoperability frameworks
• Proven ability to influence senior leaders and drive cross functional alignment

Preferred Experience

• Background in radiology, enterprise imaging, or multi-site healthcare service environments
• Experience leading system modernization, consolidation, or digital transformation initiatives
• Exposure to AI enabled healthcare workflows and analytics driven decision making

This is an opportunity to step into a strategic leadership role with enterprise impact. If you are energized by aligning business growth with technology execution and want to shape the future of healthcare operations at scale, we would welcome a confidential conversation.

About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

Responsibilities

• Efficient setup and operation of CNC mills, lathes, and other complex multi-axis (5-axis/6-axis) machining centers to produce component parts in accordance with engineering drawings, internal sketches, or other specifications provided by engineering/USN
• Interpret blueprints, engineering drawings, and work instructions while understanding GD&T requirements
• Select tooling, adjust offsets, and verify machine parameters for complex geometries
• Perform quality checks using micrometers, calipers, gauges, CMM, and other precision instruments
• Perform some follow-up operations, such as deburring, polishing, and grinding
• Maintain safe and clean work environment in compliance with company and DoD standards
• Document production, quality, and maintenance logs
• Collaborate with supervisors, engineers, and fellow machinists to resolve production issues
• Communicate with team members to produce quality parts to specification
• Other duties as assigned within required scope of work

Required Qualifications

• Associate’s degree or CNC Machining Technology certification (2-year program)- Preferred
• High School diploma or GED equivalent
• Able to properly wear PPE (Personal Protective Equipment)
• Able to stand for long periods of time, bend, stoop, lift, reach above shoulders, pull, push, climb up/downstairs
• 1+ years’ experience as a Machinist
• Knowledge of machining fundamentals, G-code, M-code and shop mathematics (Ability to perform basic arithmetic, geometric and algebraic calculations)
• Ability to read and interpret technical drawings and GD&T
• Proficiency with precision inspection tools

Job Title: CNC Programmar

Location: Middlebury, Indiana

Job Type: Full - Time

Position Summary

The CNC Process Engineer is responsible for leading the standardization, optimization, and continuous improvement of CNC machining operations across multiple identical vertical machining cells. This role transforms subject matter expertise into standardized, repeatable documentation and structured support systems to improve reliability, repeatability, and operational uptime.

The CNC Process Engineer serves as the advanced technical escalation point for complex machining issues, drives tooling and process optimization initiatives, and collaborates closely with tooling vendors to implement innovative machining solutions.

Key Responsibilities

Process Standardization & Documentation

• Capture and formalize tribal knowledge from CNC subject matter experts into structured documentation.
• Develop, implement, and maintain Standard Operating Procedures (SOPs).
• Create Operator-Driven Reliability (ODR) tasks to support proactive maintenance.
• Standardize documentation across identical machining cells while identifying process exceptions.
• Develop troubleshooting guides, flowcharts, and decision trees for rapid issue resolution.

Technical Leadership & Escalation

• Establish clear escalation tiers for operators, skilled trades, and CNC engineers.
• Serve as the primary escalation point for advanced CNC troubleshooting.
• Perform root cause analysis on recurring or complex machining failures.
• Improve process reliability, repeatability, and machine uptime.

Continuous Improvement & Optimization

• Lead cycle time reduction and process stability initiatives.
• Optimize tooling strategies including tool selection, feeds and speeds, and tool life management.
• Address chip evacuation challenges in high-volume machining environments.
• Collaborate with tooling vendors to design and implement custom tooling solutions.
• Improve machining efficiency across palletized and automated systems.

Training & Development

• Develop training materials and process documentation.
• Deliver hands-on training to operators, skilled trades, and engineering personnel.
• Support knowledge transfer and capability development within the organization.

Required Qualifications

• Minimum of 5 years of CNC machining or CNC process engineering experience.
• Strong technical writing and documentation skills.
• Proven expertise in troubleshooting and root cause analysis.
• Demonstrated experience driving continuous improvement initiatives.
• Ability to work hands-on in a manufacturing floor environment.

Preferred Qualifications

• Experience with Haas NGC control systems.
• Knowledge of Haas Advanced Tool Management (ATM).
• Proficiency in global macro variables, mathematical operators, and logical functions in CNC programming.
• Advanced CAM programming experience.
• Strong G-code programming capabilities.
• Experience with Midaco or similar pallet change systems and programming.
• Extensive knowledge of tooling selection, application, and high-volume machining strategies.
• Experience with automated fixturing, pallet systems, and robotic automation integrated with CNC machining.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Atlanta, GA

The Institute for Matter and Systems (IMS), an Interdisciplinary Research Institute at Georgia Tech, solves societal, technological, and scientific challenges by integrating knowledge, methods, and expertise across disciplines:

• Fundamental science to comprehend and control matter from the nanoscale to the mesoscale.

• The synthesis, processing, and characterization of materials to achieve desired properties.

• The design and fabrication of novel devices and components with enhanced capabilities.

• The integration of materials, devices, and components into larger systems.

• Computing, modeling, simulation, and big data to advance progress at all length scales.

• Integration of economic, business, and social factors to ensure sustainable and equitable benefits in all stages of research, from conceptualization to impact.

IMS enables interdisciplinary research in areas including:

• Microelectronic technologies that efficiently sense, process, store, and communicate information while addressing issues related to security, privacy, and inequality.

• Built environment technologiesfor sectors such as automotive, infrastructure and energy that enhance strength, sustainability, reliability, resiliency, and efficiency.

• Human-centric technologiesthat improve human health, wellness, and performance.

• Frontiers in research infrastructure such as characterization, modeling, simulation, and artificial intelligence that impact numerous technologies.

The Research Engineer II will support and lead semiconductor fabrication, advanced packaging, and heterogeneous integration activities within the IMS Cleanroom Facilities. This role involves hands-on process development, tool ownership, and research execution across TSV/TGV processing, electroplating, wafer thinning, planarization, CMP, and MEMS/sensor fabrication in a multi-user research environment.

The position supports collaborative research initiatives involving materials development, interconnect technologies, high-density integration, and system-level packaging solutions for next-generation electronic and sensor platforms.

Support heterogeneous integration research through materials selection, interconnect process development, and multi-layer device integration.

Develop and optimize process flows for TSV/TGV fabrication, copper electroplating and RDL formation, wafer thinning (grinding), planarization and CMP, advanced packaging integration, and MEMS/sensor fabrication.

Design and execute experimental studies, analyze process data, and establish stable, documented baselines to ensure reproducibility and reliability.

Serve as technical owner for fabrication and packaging tools (e.g., DRIE/ICP systems, electroplating systems, grinding and CMP tools, and thin-film deposition systems)

Train and support academic and industry users on cleanroom processes and equipment.

Troubleshoot process and equipment issues and coordinate maintenance and continuous improvement efforts.

Collaborate with faculty, students, and industry partners on prototype development, sponsored research activities, and technical deliverables.

For Rank of Research Engineer II

• A master's degree in science, engineering or related area, and three (3) years of relevant full-time experience after completion of that degree, or
• A master's degree in science, engineering or related area, and five (5) years of relevant full-time experience after completion of a bachelor's degree, or
• Doctoral degree

Master's degree or Ph.D. in Electrical Engineering, Materials Science, Mechanical Engineering, Chemical Engineering, or a related field.
Experience in semiconductor fabrication and advanced packaging process development.
Hands-on expertise in several of the following areas: DRIE/ICP etching, thin-film deposition (ALD/PVD/CVD), electroplating, TSV/TGV processing, wafer thinning, planarization, CMP, or packaging assembly.
Experience with high-aspect-ratio via processing and copper fill optimization.
Background in heterogeneous integration or wafer-level packaging.
Experience in MEMS or sensor fabrication.
Prior experience in an academic cleanroom or semiconductor R&D environment.
Demonstrated ability to support research projects and contribute to technical documentation, reports, or publications.

Please list 3 professional references.

For additional information about this job opening, please contact Cecelia Jones,

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Principal Program Manager

Job Code: 34414

Job Location: Wilmington, MA

Job Schedule: 9/80 (Every other Friday off)

Job Description:

L3Harris Space Systems is seeking a Program Manager for the Agile Electro-Optics (AEO) Business Area. This role will be responsible for overall program management of Government contracts and is accountable for program execution, customer satisfaction, and financial performance. The Program Manager will lead a development program to design, develop, build, and demonstrate a next generation electro-optical space payload. Our AEO Business Area provides an exciting, dynamic, and flexible work environment. When you join our team, you will be supporting missions of national significance including Space Domain Awareness, Missile Warning and Defense, Science, and Weather as well as Remote Sensing for commercial and Government customers.

Essential Functions:

• Management of large, complex programs involving advanced electro-optical technology for space applications that are of significant strategic importance to the business area and nation
• Accountable for the cost, schedule, and technical performance of the program through all phases, inception to completion
• Lead the program to meet quarterly and annual financial commitments to the Business Area
• Grow the program by proactively identifying and capturing additional and/or follow-on scope
• Establish and nurture high-level customer relationships, and influence senior leadership to adopt and champion the business area concepts and strategy
• Effectively communicate within the team, upward with internal executive leadership, and externally with the customer to influence stakeholders for business success
• Champion and leverage new technology to establish differentiators that produce impact on business area results
• Contribute to and promote a positive culture and working environment
• Work collaboratively with the functional organizations to ensure that all resources are available and empowered to meet program goals
• Work within a highly dynamic and changing environment and adapt to shifting customer priorities

Qualifications:

• Bachelor’s Degree and a minimum of 12 years of prior relevant experience; Or, Graduate Degree and a minimum of 10 years of prior related experience; Or, in lieu of a degree, a minimum of 16 years of prior related experience
• Ability to obtain a Top Secret security clearance, with preference for a current active Top Secret security clearance

Preferred Additional Skills:

• Experience managing projects for space optical applications
• Solid technical background with strong business acumen
• Experience implementing strategies to influence external stakeholders for business advantage
• Knowledge of Government contracting practices and Earned Value Management (EVMS)
• Excellent interpersonal, written, and verbal skills
• Project Manager Professional (PMP) certification
• Experience planning, organizing, and directing work that provides best value solutions to the customer and L3Harris
• Experience using Microsoft Project, and the Microsoft Office suite of applications
• Ability to develop broad, cooperative relationships with numerous groups and individuals, even when having no direct authority over them

In compliance with pay transparency requirements, the salary range for this role in Massachusetts state is $150,000-$278,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

The application window for this requisition is anticipated to close May 20, 2026.

#LI-CG1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Lead Program Manager

Job Code: 33280

Job Location: Wilmington, MA

Job Description:

L3Harris Space Systems is seeking a Program Manager for the Agile EO business area. This role is responsible for managing Government contracts, program execution, customer satisfaction, and financial performance. The Program Manager will lead a program to design, develop, build, and demonstrate next-generation electro-optical space payloads. Join our dynamic team to support missions of national significance, including Space Domain Awareness, Missile Warning and Defense, Science and Weather, and Remote Sensing for commercial and Government customers.

Essential Functions:

• Management of large, complex programs involving advanced electro-optical technology for space applications that are of significant strategic importance to the business area and nation 
• Accountable for the cost, schedule and technical performance of the program through all phases, inception to completion
• Lead the program to meet quarterly and annual financial commitments to the business area
• Drive program execution, proactively identify and support capture management efforts of additional scope to grow the program and support technology investment plans
• Establish and nurture high-level customer relationships, and influence senior leadership to adopt and champion the business area concepts and strategy
• Effectively communicate within the team, upward with internal executive leadership, and externally with the customer to influence stakeholders for business success
• Champion and leverage new technology to establish differentiators that produce impact on business area results
• Contribute to and promote a positive culture and working environment
• Work collaboratively with the functional organizations to ensure that all resources are available and empowered to meet program goals
• Work within a highly dynamic and changing environment and adapt to shifting customer priorities

Qualifications:

• Bachelor’s Degree and a minimum of 9 years of prior relevant experience; Or, Graduate Degree and a minimum of 7 years of prior related experience; Or, in lieu of a degree, a minimum of 13 years of prior related experience
• Ability to obtain US Government security clearance

Preferred Additional Skills:

• Active Top Secret Security Clearance is preferred
• Experience managing projects for space optical applications
• Solid technical background with strong business acumen
• Experience implementing strategies to influence external stakeholders for business advantage
• Knowledge of Government contracting practices and Earned Value Management (EVMS)
• Excellent interpersonal, written, and verbal skills
• Project Manager Professional (PMP) certification
• Proposal management experience 
• Experience planning, organizing, and directing work that provides best value solutions to the customer and L3Harris
• Experience using Microsoft Project, and the Microsoft Office suite of applications
• Ability to develop broad, cooperative relationships with numerous groups and individuals, even when having no direct authority over them

In compliance with pay transparency requirements, the salary range for this role in Massachusetts state is $125,000-$232,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

The application window for this requisition is anticipated to close April 26, 2026.

#LI-CG1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.