Ntech Workforce Jobs Remote Jobs in Usa
6 positions found
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Junior Customer Service Representative III-w2 Only
✦ New
Salary not disclosed
nTech Workforce has an immediate 23203 Junior Customer Service Representative III
Terms of Employment
- W2 Contract, 12 Months
- This role is full time onsite reporting at 1068 N Front ST, Baltimore, MD.
- Work Schedule: 08:00 am- 05:00 pm
Overview
- Our client is seeking (4) Junior Customer Service Representatives who are responsible for providing advanced customer service and support to customers of a company.
Responsibilities:
- Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
- Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
- Processing complex orders, returns, and exchanges accurately and efficiently.
- Resolving escalated customer complaints or issues in a timely and effective manner.
- Acting as a point of contact for other customer service representatives for guidance and support.
- Mentoring and training junior customer service representatives.
- Maintaining accurate and detailed records of customer interactions and transactions.
- Analyzing customer feedback and trends to identify areas for improvement.
- Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
- Keeping up-to-date with product knowledge, industry trends, and company policies.
Required Skills & Experience
- Junior Level experience required.
- Need prior large volume of utility call center experience
- Previous customer service experience/call center experience.
- Handling Inbound and Outbound calls
- Solid understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Strong customer focus.
- Ability to handle difficult or challenging situations with professionalism and empathy.
Benefits Information
- Medical Insurance; Vision Insurance; Dental Insurance
- 401K Retirement Plan (Discretionary Match Offered)
- Ancillary Coverage (Life, AD&D, Short Term / Long Term Disability)
- Employee Referral Bonus
- Bi-Weekly Direct Deposit
- Note: As a contingent worker with nTech, you'll be paid for all approved hours worked; paid time off and paid holidays are not provided.
nTech is an equal opportunity employer. All offers of employment are contingent upon pre-employment drug and background screenings. Only candidates who meet all of the above client requirements will be contacted by a recruiter.
Not Specified
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Vegetation Program Manager
Salary not disclosed
Title: Vegetation Program Manager Location: Philadelphia, PA 19103 Duration: 12 Months Contract Job Description: Terms of Employment • W2 Contract, 12 Months • This position is hybrid.
The role is generally full-time • Field Work: 4 out of 5 days are spent in the field throughout the PECO service territory.
• The work schedule for this position is hybrid.
The role is generally full-time Overview • Our client is seeking a Vegetation Program Manager to oversee and audit field activities within the PECO service territory.
This role is primarily field-based, focusing on the safety and performance of vegetation management vendors while serving as a key point of contact for customer concerns.
The successful candidate will balance independent field inspections with weekly office-based staff meetings to ensure project alignment and compliance with company policies.
Responsibilities • Audit vegetation management vendor field activities, including comprehensive safety checks.
• Assess vendor performance through regular quality checks to ensure work meets established standards.
• Meet with customers face-to-face in the field to address questions and resolve concerns escalated by vendors.
• Maintain compliance with all company policies and procedures during all customer and vendor interactions.
• Utilize Microsoft Asset Suite and GIS tools to track project progress and manage vegetation data.
• Participate in weekly team staff meetings at the main office building and collaborate with team members as required.
• Escalate customer’s concerns to Senior Program Manager when unable to resolve customer’s initial concerns.
• Meet with Senior Veg Program Manager, vendors, and other stakeholders in the field to confirm scope and address site specific issues.
Required Skills & Experience • 1 to 5 years of experience in vegetation management, arboriculture, or a related field.
• Demonstrated safe driving record and behaviors for frequent travel throughout the service territory.
• Proficiency in Microsoft Office Suite, Microsoft Teams, and Microsoft Asset Suite.
• Technical proficiency in GIS software for program management.
• Strong program management and professional writing skills.
• Excellent communication skills with the ability to comfortably represent company positions to customers face-to-face.
• Empathetic listening skills and a learning mindset when dealing with customer property and vegetation concerns.
Preferred Skills & Experience • Bachelor’s degree in arboriculture, horticulture, environmental science, or landscaping.
• Hands-on experience in tree services, landscaping, or related field work.
• Familiarity with arboricultural equipment and commercial vehicles.
• Experience as an emergency or first responder.
Sincerely, Preetam Raj Lead Technical Recruiter nTech Workforce Inc.
D: 41 EXT: 726 E: preetam(at)ntechworkforce(dot)com
The role is generally full-time • Field Work: 4 out of 5 days are spent in the field throughout the PECO service territory.
• The work schedule for this position is hybrid.
The role is generally full-time Overview • Our client is seeking a Vegetation Program Manager to oversee and audit field activities within the PECO service territory.
This role is primarily field-based, focusing on the safety and performance of vegetation management vendors while serving as a key point of contact for customer concerns.
The successful candidate will balance independent field inspections with weekly office-based staff meetings to ensure project alignment and compliance with company policies.
Responsibilities • Audit vegetation management vendor field activities, including comprehensive safety checks.
• Assess vendor performance through regular quality checks to ensure work meets established standards.
• Meet with customers face-to-face in the field to address questions and resolve concerns escalated by vendors.
• Maintain compliance with all company policies and procedures during all customer and vendor interactions.
• Utilize Microsoft Asset Suite and GIS tools to track project progress and manage vegetation data.
• Participate in weekly team staff meetings at the main office building and collaborate with team members as required.
• Escalate customer’s concerns to Senior Program Manager when unable to resolve customer’s initial concerns.
• Meet with Senior Veg Program Manager, vendors, and other stakeholders in the field to confirm scope and address site specific issues.
Required Skills & Experience • 1 to 5 years of experience in vegetation management, arboriculture, or a related field.
• Demonstrated safe driving record and behaviors for frequent travel throughout the service territory.
• Proficiency in Microsoft Office Suite, Microsoft Teams, and Microsoft Asset Suite.
• Technical proficiency in GIS software for program management.
• Strong program management and professional writing skills.
• Excellent communication skills with the ability to comfortably represent company positions to customers face-to-face.
• Empathetic listening skills and a learning mindset when dealing with customer property and vegetation concerns.
Preferred Skills & Experience • Bachelor’s degree in arboriculture, horticulture, environmental science, or landscaping.
• Hands-on experience in tree services, landscaping, or related field work.
• Familiarity with arboricultural equipment and commercial vehicles.
• Experience as an emergency or first responder.
Sincerely, Preetam Raj Lead Technical Recruiter nTech Workforce Inc.
D: 41 EXT: 726 E: preetam(at)ntechworkforce(dot)com
Not Specified
N
Linux Systems Engineer (Active Top Secret clearance)
✦ New 🏢 nTech Workforce
Salary not disclosed
****Candidate MUST HAVE an Active Top Secret with eligibility for SCI to apply for this role
Title: Senior Linux Systems Engineer
Terms of Employment
- Full-Time, Permanent
- This position is onsite four days per week in Ft. Washington, MD. Once every two-to-three weeks, there is one day of work onsite in Warrenton, VA. The ability to work remotely once per week is acceptable.
Overview & Responsibilities
- As a Senior Linux Systems Engineer, you will serve as the technical authority for a Red Hat Enterprise Linux (RHEL) environment supporting the Cameo (Dassault Systmes/No Magic) suite. This role requires more than standard administration; we are looking for a specialist with CLI-level mastery capable of deep-tier kernel tuning and performance optimization. You will ensure the integrity of server resources, manage a complex Virtual Desktop Infrastructure (VDI), and provide high-level technical support to a large community of system engineers and partners.
You will be responsible for
- Advanced Systems Engineering & Kernel Optimization
- Perform kernel-level tuning (sysctl), I/O scheduling, and memory management to optimize RHEL for high-demand MBSE workloads.
- Execute all administrative tasks, file management, and system troubleshooting via the command-line interface (CLI) in a headless or cloud environment.
- Proactively monitor system health and performance to ensure 99.9% availability of mission-critical server resources and hardware.
- Cameo & VDI Administration
- Act as the primary administrator for Cameo Systems Modeler and Teamwork Cloud, managing user groups, permissions, and server-side configurations.
- Configure and troubleshoot user profiles in a virtual desktop environment using XRDP.
- Create, maintain, and deploy virtual desktop images, ensuring optimized disk storage and session management for multiple concurrent users.
- Security, Automation & Compliance
- Work closely with ISSO/ISSE teams to ensure systems meet ATO/accreditation standards through aggressive scanning, patching, and STIG compliance.
- Utilize Ansible, Puppet, or scripting (Bash/Python) to automate routine maintenance and configuration management.
- Author and maintain technical standards, Standard Operating Procedures (SOPs), and "RunBooks" to ensure continuity of operations.
- Agile Integration & Collaboration
- Maintain a detailed work backlog in JIRA, participating in Agile ceremonies and communicating technical status to PMs and Government leads.
- Explain complex technical considerations to external partners and provide high-tier technical support to the user community.
Required Skills & Experience
- Active Top Secret clearance with SCI eligibility.
- IAT Level II compliant (e.g., Security+, CySA+, GSEC, SSCP, CCNA Security, CND, GICSP).
- Expert-level knowledge of Red Hat Enterprise Linux (RHEL).
- Expert-level proficiency in the Linux Command Line Interface (CLI). Must be able to manage the full OS lifecycle without a Graphical User Interface (GUI).
- Demonstrated experience in Linux kernel tuning and performance optimization for enterprise-scale applications.
- Proven experience with XRDP, VDI session management, and image deployment.
- Proficiency in Cameo / No Magic software.
- Experience using JIRA.
- Proficiency in Bash or Python scripting and Ansible configuration management.
- Solid understanding of TCP/IP, SSH, and secure networking protocols.
Preferred Skills & Experience
Active Top Secret/SCI clearance.
Red Hat Certified System Administrator (RHCSA) or Engineer (RHCE).
Experience with cloud-based Linux deployments.
Background in Model-Based Systems Engineering (MBSE) workflows.
Not Specified
N
Customer Service Representative
✦ New 🏢 nTech Workforce
Salary not disclosed
Title: Customer Service Representative
Location: On-site in Baltimore, MD
Pay Rate: $ 18/hr on W2
Terms of Employment
• W2 Contract, 12 Months
• This role is full-time onsite reporting in Baltimore, MD
• Work Schedule: 08:00 am- 05:00 pm
Responsibilities:
• Handling complex or escalated customer inquiries, issues, and requests via phone, email, or chat.
• Providing in-depth information about products or services, including detailed explanations of features, pricing, and specifications.
• Processing complex orders, returns, and exchanges accurately and efficiently.
• Resolving escalated customer complaints or issues in a timely and effective manner.
• Acting as a point of contact for other customer service representatives for guidance and support.
• Mentoring and training junior customer service representatives.
• Maintaining accurate and detailed records of customer interactions and transactions.
• Analyzing customer feedback and trends to identify areas for improvement.
• Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
• Keeping up-to-date with product knowledge, industry trends, and company policies.
Required Skills & Experience
• Junior Level experience required.
• Need prior large volume of utility call center experience
• Previous customer service experience/call center experience.
• Handling Inbound and Outbound calls
• Solid understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Strong customer focus.
• Ability to handle difficult or challenging situations with professionalism and empathy.
Not Specified
N
Network Engineer – Secret Clearance
🏢 nTech Solutions, Inc.
Salary not disclosed
Title: Network Engineer – Secret Clearance Location: Tampa, FL (Onsite) Duration: Full Time
- Permanent Job Description: Terms of Employment • Full-time, Permanent • This is an onsite role at Tampa, FL • This position requires a Secret Security Clearance Overview • Our client is seeking a Telecommunications Engineering Specialist Journeyman to join a high-impact program supporting the US Battlefield Information Collection and Exploitation System eXtended (US BICES-X).
This cutting-edge program supports intelligence information sharing on current and emerging global threats to mission and coalition partners.
The successful candidate will design and define network architecture, perform complex development work, and ensure the smooth operation of critical software and systems in direct support of the warfighter.
Responsibilities • Collaborate with network staff and executive stakeholders to define business requirements, systems goals, and ensure reliable operations.
• Design and define network architecture for new or existing computer systems and perform complex network development and design work.
• Participate in upgrading operating systems and designing network enhancements.
• Develop and conduct tests to ensure networks meet documented user requirements.
• Identify, analyze, and resolve network problems while providing technical guidance and specialized training.
• Determine network specifications, input/output processes, and working parameters for hardware/software compatibility.
• Lead, mentor, and motivate a team of network engineers, setting clear performance goals and fostering a culture of knowledge sharing.
• Act as a point of escalation for technical challenges or critical incidents to ensure prompt and effective resolution.
• Maintain current knowledge of relevant technology and participate in special projects as assigned.
Required Skills & Experience • Bachelor’s degree and 5+ years of related Network Engineering experience.
• Associate’s degree and 7 years of experience.
• Master’s degree and 5 years of experience.
• High School Diploma or GED and 9 years of experience.
• Must possess and maintain a Secret security clearance.
• Must possess a completed CCNA certification.
• Must meet DoD 8750 requirements (eligible for IAT level II access) and obtain ITIL V4 Foundation within six months of hire.
• Comprehensive knowledge of routing and switching protocols including OSPF, EIGRP, BGP, Spanning Tree, ISAKMP, ESP, SIP, and SCCP.
• Proficiency with current Cisco IOS and Juniper JUNOS software and hardware features.
• Ability to configure and troubleshoot Multicast, DMVPN, and GRE tunnels.
• Excellent verbal and written communication skills with a great attention to detail and presentation.
• Ability to work in a team-oriented, collaborative, and fast-paced environment while multi-tasking effectively.
• Highly organized, results-driven, and motivated to work autonomously.
• Experience in Cisco Routing & Switching, firewall • Exeperience in Juniper JUNOS Network Operating System.
Preferred Skills & Experience • JNCIA-JUNOS or JNCIS-SP certifications.
• Knowledge and experience with VoIP/collaboration systems and HAIPE-based encryption devices.
• Knowledge of virtualization technologies including VMware, Citrix, and Microsoft, specifically VMware Data Center Virtualization concepts.
• Experience with data center networking, firewalls, and firewall rule sets.
• Understanding of network automation techniques and structures.
• Experience in F5 LTM BIG-IP.
Sincerely, Preetam Raj Lead Technical Recruiter nTech Workforce Inc.
D: 41 EXT: 726 E: preetam(at)ntechworkforce(dot)com nTech is an equal opportunity employer.
All offers of employment are contingent upon pre-employment drug and background screenings.
Only candidates who meet all of the above client requirements will be contacted by a recruiter.
- Permanent Job Description: Terms of Employment • Full-time, Permanent • This is an onsite role at Tampa, FL • This position requires a Secret Security Clearance Overview • Our client is seeking a Telecommunications Engineering Specialist Journeyman to join a high-impact program supporting the US Battlefield Information Collection and Exploitation System eXtended (US BICES-X).
This cutting-edge program supports intelligence information sharing on current and emerging global threats to mission and coalition partners.
The successful candidate will design and define network architecture, perform complex development work, and ensure the smooth operation of critical software and systems in direct support of the warfighter.
Responsibilities • Collaborate with network staff and executive stakeholders to define business requirements, systems goals, and ensure reliable operations.
• Design and define network architecture for new or existing computer systems and perform complex network development and design work.
• Participate in upgrading operating systems and designing network enhancements.
• Develop and conduct tests to ensure networks meet documented user requirements.
• Identify, analyze, and resolve network problems while providing technical guidance and specialized training.
• Determine network specifications, input/output processes, and working parameters for hardware/software compatibility.
• Lead, mentor, and motivate a team of network engineers, setting clear performance goals and fostering a culture of knowledge sharing.
• Act as a point of escalation for technical challenges or critical incidents to ensure prompt and effective resolution.
• Maintain current knowledge of relevant technology and participate in special projects as assigned.
Required Skills & Experience • Bachelor’s degree and 5+ years of related Network Engineering experience.
• Associate’s degree and 7 years of experience.
• Master’s degree and 5 years of experience.
• High School Diploma or GED and 9 years of experience.
• Must possess and maintain a Secret security clearance.
• Must possess a completed CCNA certification.
• Must meet DoD 8750 requirements (eligible for IAT level II access) and obtain ITIL V4 Foundation within six months of hire.
• Comprehensive knowledge of routing and switching protocols including OSPF, EIGRP, BGP, Spanning Tree, ISAKMP, ESP, SIP, and SCCP.
• Proficiency with current Cisco IOS and Juniper JUNOS software and hardware features.
• Ability to configure and troubleshoot Multicast, DMVPN, and GRE tunnels.
• Excellent verbal and written communication skills with a great attention to detail and presentation.
• Ability to work in a team-oriented, collaborative, and fast-paced environment while multi-tasking effectively.
• Highly organized, results-driven, and motivated to work autonomously.
• Experience in Cisco Routing & Switching, firewall • Exeperience in Juniper JUNOS Network Operating System.
Preferred Skills & Experience • JNCIA-JUNOS or JNCIS-SP certifications.
• Knowledge and experience with VoIP/collaboration systems and HAIPE-based encryption devices.
• Knowledge of virtualization technologies including VMware, Citrix, and Microsoft, specifically VMware Data Center Virtualization concepts.
• Experience with data center networking, firewalls, and firewall rule sets.
• Understanding of network automation techniques and structures.
• Experience in F5 LTM BIG-IP.
Sincerely, Preetam Raj Lead Technical Recruiter nTech Workforce Inc.
D: 41 EXT: 726 E: preetam(at)ntechworkforce(dot)com nTech is an equal opportunity employer.
All offers of employment are contingent upon pre-employment drug and background screenings.
Only candidates who meet all of the above client requirements will be contacted by a recruiter.
Not Specified
N
Utility Construction Project Manager
🏢 nTech Workforce
Salary not disclosed
Terms of Employment
- W2 Contract-to-Hire, 12 Months
- This role operates on a hybrid schedule, requiring three days in-office (Tuesday, Wednesday, and Thursday) and two days remote (Monday and Friday)
- Core working hours between 09:00 and 15:00
Overview
Our client is seeking a Senior Project Manager to manage engineering, construction, outage coordination, testing, and commissioning activities for transmission and substation projects. The successful candidate will oversee Transmission level Protection and Control replacement projects and/or Transmission line projects, ensuring seamless execution through a deep understanding of equipment function and construction sequencing.
Responsibilities
- Manage the full lifecycle of transmission and substation projects, including engineering, construction, and commissioning.
- Coordinate complex outages and system operations to ensure project milestones are met without compromising grid stability.
- Interpret one-line diagrams and technical specifications to understand equipment interfaces and functions.
- Anticipate and mitigate risks related to outages and commissioning sequences.
- Collaborate and communicate effectively with internal teams, including engineering, construction, and system operations.
- Oversee physical construction projects, ensuring adherence to safety and technical standards.
Required Skills & Experience
- STEM degree or a technical degree; however, significant professional experience may complement an arts degree.
- 7+ years of relevant experience.
- Proven utility project management experience, specifically within substation or transmission environments.
- Core technical understanding of Transmission & Substation (T&S) equipment.
- Extensive knowledge of construction and commissioning sequences.
- Hands-on experience managing physical construction projects.
- Strong communication skills for effective team and stakeholder coordination.
Preferred Skills & Experience
- PMP is highly preferred
- Experience specifically with Transmission level Protection and Control replacement.
- High-level awareness of outage and system operations within a utility framework.
- Ability to work effectively within a large team environment
Not Specified
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