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Allied Consultants, Inc is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience Program Manager to play a key role within a high-impact technical services team.

Work Location:

Hybrid: 3 days onsite and 2 days remote. Candidates must be local to Austin, TX

Responsibilities

Performs senior-level business/systems analysis work. Coordinates gathering, development, and documentation of user requirements; and the review, assessment, and improvement of business processes. Uses best practices in business analysis and process modeling. Must be able to apply analytical skills to various business and technical processes. Works under the direction of the Business Analyst Team Manager.

Functional Responsibilities:

Essential Functions:

• Identify opportunities for improving business processes to be more efficient or effective and assist in the business case vetting and preparation of proposals for information management efforts.
• Focus on business value to develop ideas, including awareness of industry trends, risk assessments, business continuity, and business capability requirements.
• Lead business process reengineering and transformation efforts that deliver efficiency improvements in quality and customer experience.
• Manage business requirements and monitor throughout the software development life cycle (SDLC), scrum master role and in an agile scrum environment.
• Coordinate and analyze user requirements, procedures, and problems to automate or improve existing systems; and coordinate and/or analyze computer system capabilities, workflow, and scheduling limitations.
• Lead information systems implementations, enhancements, automation and resolution of issues for M365, SharePoint Online, workflow automation and file transfer processing.
• Lead project teams and/or operational and strategic organizational efforts that involve managing changes and stakeholder relationships, tracking and communicating performance, ensuring resource availability and allocation, coordinating with third parties/vendors and delegating tasks.
• Develop and plan project deliverables design documentation, test plans, and risk assessment plans, and provide comments and suggestions to document owners; identify potential project risks and challenges and present strategies to mitigate or avoid them; manage project’s scope and acceptance.
• Lead successful projects with information systems technologies, hardware and software such as servers, telephony, network, data center maintenance, disaster recovery, identity access management, information security, patching, upgrades and enhancements.

Other Duties and Responsibilities:

• Develops training curriculum and conduct formal system training.
• Coordinate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.
• Performs other duties as assigned.

Professional Expectations

• Attends all meetings, meets delivery deadlines and is available during client office hours.
• Logs in and remains available & reachable via Microsoft TEAMS during work hours
• Attends remote meetings with camera on unless meeting is arranged for camera off
• Coordinates leave and vacations with client's manager
• Must dress appropriately for a business/business casual environment
• Communicates respectfully and works harmoniously with all co-workers, customers and vendors.
• Provides exceptional customer service.
• Is flexible; able to work under pressure and able to adapt to change; and able to work on multiple problems and tasks.
• Takes initiative to prevent and solve problems.

Knowledge, Skills and Abilities

• Ability to analyze and troubleshoot complex issues and propose solutions.
• Ability to analyze systems and procedures.
• Ability to write and revise standards and procedures.
• Ability to handle multiple projects.
• Ability to communicate effectively using excellent written and verbal communication skills.
• Ability to communicate at all management levels and to communicate with both technical and non-technical personnel.
• Ability to understand each division’s business processes and their dependencies.
• Knowledge of business analysis procedures, business process modeling and design, requirements and process modeling tools, and meeting facilitation.
• Ability to obtain and sustain the cooperation of others.
• Ability to provide excellent customer service.
• Ability to present a professional image and demeanor to internal and external contacts.

Qualifications

Minimum (Required):

• Graduation from an accredited four-year college or university with major course work in management information systems or business administration

8 years of:

• Experience planning, eliciting, analyzing, and managing business requirements and monitoring throughout the software development life cycle (SDLC)
• Experience leading simple and complex business process reengineering and transformation efforts that deliver efficiency improvements in quality and customer experience
• Experience performing a business relationship manager (liaison) role between functional and technical teams
• Experience leading project teams and/or operational and strategic organizational efforts that involved managing changes and stakeholder relationships, tracking and communicating performance, ensuring resource availability and allocation, coordinating third parties/vendors and delegating tasks
• Experience with projects addressing some of the following fields: data management, data quality, data warehousing, data modeling, data migration and integration; secure file transfers; enterprise system analysis; enterprise architecture; Information security principles
• Experience working in a scrum master role or in an agile scrum environment
• Experience with information systems implementations and enhancements, enterprise level applications and resolution of issues with complex technology components: M365 implementations, SharePoint Online implementation, SharePoint workflow automation, File transfer processing, and New software security review and evaluation
• Experience leading successful projects with information systems technologies hardware and software: servers, telephony, network, data center maintenance, disaster recovery, Identity access management, information security improvements, and patching, upgrades and enhancements

Preferred (Optional):

• Masters of Business of Administration (MBA), CCBA, CBAP, CSM, CSPO, PMI-PBA, PMP, ITIL, ICGB, or related

8 years of:

• Experience in a wide range of business environments including business consulting
• Experience with a variety of system implementations and enhancements supporting business areas related to: building operations, finance, benefits processing, procurement, contracts, legal, audit, human resources, vendor relations, project management, communications
• Technical expertise and experience in business systems analysis, system configuration, information security, and internal control frameworks
• Technical expertise and experience with reporting databases, database design development, data modeling, mapping
• Technical expertise and experience conducting enterprise business analysis such as problem/opportunity analysis, business case and business architecture development, feasibility studies and comprehensive risk assessments supporting value-based decision-making
• Technical expertise and experience creating comprehensive system-level documentation, system implementation standards, and training materials for users with varied levels of technical understanding
• Experience working in a scrum master role or in an agile scrum environment

4 years of:

• Experience with MS Azure DevOps for requirements management, and project implementation
• Experience with project management software

Overview

At Allied Consultants, we value our consultants and are committed to providing an exceptional experience including:

• Highly competitive pay rates
• Local support staff for responsive, personal service
• Comprehensive benefits package, including:
• Medical insurance (with employer cost sharing)
• Life insurance
• A 401(K) plan with company match
• Flexible spending through a cafeteria plan

Candidates selected for interviews will be subject to a criminal background check and may be required to pass a drug screening, in compliance with federal and state regulations. All offers of employment are contingent upon successful completion of these checks.

Allied Consultants is a proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role Title: Program Manager - Strategy & Planning/ Delivery Lead

Location: Melville, NY

Role Overview

We are seeking an experienced Delivery Lead to manage the end-to-end delivery of projects, ensuring alignment with defined scope, schedule, budget, and quality standards. The ideal candidate will possess strong project management expertise, excellent stakeholder engagement capabilities, and the ability to lead cross-functional teams to successfully deliver complex initiatives. This role requires proactive risk management, effective communication, and a continuous focus on improving delivery processes.

Key Responsibilities:

Project Execution

• Lead the planning, execution, monitoring, and successful delivery of projects within defined scope, timeline, and budget.
• Develop project plans, schedules, and delivery roadmaps.
• Ensure adherence to project governance and reporting standards.

Team Leadership

• Guide and mentor cross-functional project teams to ensure alignment and collaboration.
• Foster a culture of accountability, transparency, and continuous improvement.
• Facilitate Agile ceremonies or project checkpoints depending on methodology.

Risk & Issue Management

• Identify potential risks and develop mitigation strategies.
• Track and resolve project issues promptly to minimize impact on delivery timelines.
• Escalate critical issues to leadership with recommended solutions.

Stakeholder Management

• Act as the primary point of contact for project stakeholders.
• Communicate project status, risks, and milestones effectively to both technical and business stakeholders.
• Ensure stakeholder expectations are aligned and managed throughout the project lifecycle.

Process Improvement

• Identify opportunities to improve delivery frameworks, processes, and project methodologies.
• Promote best practices in Agile, Scrum, or Waterfall delivery environments.

Problem Solving & Communication

• Apply strong analytical and problem-solving skills to resolve project challenges.
• Maintain clear and consistent communication across teams and leadership.
• Prepare reports, dashboards, and presentations for project updates.

Required Skills

• Strong Project Management experience using Agile, Scrum, and Waterfall methodologies
• Proven Risk Management and Issue Resolution capabilities
• Excellent Stakeholder Management and client engagement skills
• Exceptional communication, leadership, and problem-solving abilities
• Ability to manage multiple priorities and drive projects to successful completion

We have a 3+ mos need for a detail‑oriented Temporary Analyst - Maintenance Program and Work Order Management teams. This is an on-site role and does not have the ability for a remote work situation.

This role will create standardized (“canned”) maintenance tasks derived from Maintenance Planning Document (MPD). This position involves interpreting MPD task data from Excel or PDF sources, analyzing Aircraft Maintenance Manual details (including effectivity, notes, and ICA (Instructions for Continued Airworthiness) references—as commonly found in MPD files and determining the appropriate parts, materials, and labor requirements for squawks or maintenance task creation.

The goal is to build consistent, accurate, and reusable squawk text that can be deployed across work orders to improve efficiency, accuracy, and standardization.

Key Responsibilities

1. MPD Data Interpretation

• Review and analyze MPD task data from Excel‑based or PDF‑based MPDs, including interval, task title, effectivity, and associated notes.
• Extract the required task information and convert it into a clear, concise canned squawk.
• Ensure consistency of squawk formatting across all tasks.

2. Aircraft Maintenance Manual Research & Parts Identification

• Investigate Aircraft Maintenance Manual entries, which commonly contain source notes, effectivity details, part Number applicability, ICA references, and material/part clues.
• Determine which parts are required for the task (filters, bolts, hardware, components, etc.).
• Document required parts, quantities, and any options or condition‑based replacements.
• Cross‑reference part applicability with aircraft model, serial number ranges, and effectivity.

3. Canned Squawk Creation – convert what is in MPT to excel

• Convert MPD tasks into standardized canned squawks that include:
• Task description
• Inspection or replacement instructions
• Required parts/materials
• Interval (FH/Months)
• Notes and special considerations
• Ensure squawks are clear, aviation‑appropriate, and compatible with Maintenance/ERP systems (Corridor).

4. Documentation & Data Quality

• Log all created squawks into the designated template or system.
• Maintain accuracy by validating MPD references and consistency with OEM documentation.
• Flag discrepancies or missing information to the supervisor for review.

5. Cross‑Functional Support

• Collaborate with Maintenance Planning, Engineering, Stores, and Work Order teams as needed.
• Provide clarification or corrective updates on previously created squawks.

Qualifications

Required

• Associates degree or equivalent work experience
• Experience reading technical aviation documents (AMM Aircraft Maintenance Manual, MPD Maintenance Planning document, IPC Illustrated parts catalog, CMM Component Maintenance Manual , etc.).
• Ability to interpret maintenance task data and map to parts/material requirements.
• Strong attention to detail and data accuracy.
• Proficiency with Excel and PDF reference documents.
• Excellent written communication skills.

Preferred

• Previous experience with Corridor, CAMP, CMP, or similar MRO systems.
• Aviation maintenance or technical publications background.

The compensation for this position typically falls between $24.00 - $30.00 per hour. This position is eligible for overtime. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift.