Nice Remote Jobs in Usa

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred

Urban Revivo, a fashion brand under the FMG Group, is seeking a dynamic and commercially driven Retail Director to lead and scale our retail operations across the United States and United Kingdom. This role will be responsible for driving sales performance, optimizing store operations, and delivering a best-in-class customer experience in two key international markets.

The ideal candidate brings strong experience in fast-fashion retail, a deep understanding of both US and UK consumer behaviour, and a proven ability to build and lead high-performing teams in fast-paced, growth-stage environments.

Key Responsibilities

• Develop and execute retail strategies for the US and UK markets, aligning with global business objectives, including store expansion, sales growth, and operational excellence.
• Drive store performance through strong commercial management, including sales analysis, KPI tracking, and action planning to maximise revenue and profitability.
• Oversee day-to-day retail operations (staffing, scheduling, visual merchandising, inventory management, and customer service standards).
• Partner closely with Buying and Merchandising teams to ensure product assortment, pricing, and stock flow are aligned with local market demand.
• Lead store openings and support market expansion, including hiring, training, and operational setup for new locations.
• Establish and implement Standard Operating Procedures (SOPs) to ensure consistency and efficiency across all stores.
• Monitor competitor activity and market trends to identify opportunities and enhance competitive positioning.
• Build and develop high-performing retail teams, fostering a strong performance culture and leadership pipeline.
• Utilise retail systems and data tools (e.g., POS, inventory systems) to drive real-time decision-making and operational improvements.
• Ensure compliance with local employment laws and regulations in both the US and UK markets.

Qualifications

• Bachelor’s degree in Business, Fashion, Retail Management, or a related field.
• 8+ years of experience in retail operations, with at least 4-5 years in a leadership role (e.g., Retail Director, Regional Manager).
• Strong experience in fast-fashion or high-volume retail environments.
• Proven track record of driving sales growth and improving store performance across multiple locations.
• Solid understanding of US and/or UK retail markets, including customer behaviour and operational practices.
• Experience managing multi-site, multi-cultural teams across different time zones.
• Strong commercial acumen with the ability to interpret data and translate insights into actionable strategies.
• Excellent leadership, communication, and stakeholder management skills.
• Fluent English required; Mandarin is a plus.

Nice to Have

• Experience supporting new market entry or scaling retail operations in an international environment.
• Familiarity with fast-fashion operating models (e.g., rapid replenishment, short product cycles).
• Experience with retail analytics tools (e.g., Power BI, Tableau).

Job title: Lead Business Analyst with WMS

Location: San Francisco, CA - Hybrid

Experience level:10+

Role Overview

We are looking for a seasoned Lead Business System Analyst with deep expertise in Blue Yonder Warehouse Management System (WMS). The primary objective of this engagement is to solution an existing Blue Yonder deployment and adapt it for a new Distribution Center (DC). The resource will remain onboard through go-live and continue supporting future operational needs.

Key Responsibilities

• Analyze and solution an existing Blue Yonder WMS deployment for migration/adaptation to a new DC environment.
• Design and configure Page Builder reports tailored to new DC requirements.
• Develop and modify SmartVu applications to align with updated workflows and operational needs.
• Review, adapt, and validate WMS code and system configurations across the new DC.
• Collaborate with business stakeholders and technical teams to ensure seamless transition.
• Support system testing, UAT, and validation activities during the migration lifecycle.
• Provide go-live support and hypercare coverage post-deployment.
• Document configurations, customizations, and process changes for knowledge transfer.
• Serve as a subject matter expert on Blue Yonder WMS best practices and platform capabilities.

Required Skills & Qualifications

• Strong hands-on experience with Blue Yonder (JDA) WMS.
• Proficiency in Page Builder – report design, configuration, and customization.
• Proficiency in SmartVu – application development and modification.
• Experience with WMS code review, configuration management, and DC deployment projects.
• Proven track record supporting end-to-end DC go-live implementations.
• Strong analytical and problem-solving skills with ability to translate business needs into system solutions.
• Excellent communication and stakeholder management skills.

Nice to Have

• Experience in retail or beauty/consumer goods industry.
• Familiarity with Sephora's distribution or logistics operations.
• Experience with multi-DC rollout or greenfield WMS implementations.

Position: Senior Business Process Owner

Location: San Antonio, TX

Targeted Start Date: 04/06/26

Duration: 12 Month

Working Hours: M-F 8-5

Interview Process: 2 rounds of virtual interviews

REQUIRED SKILLS AND EXPERIENCE

• 6+ years of total professional experience within a call center or claims environment, with demonstrated exposure to process improvement initiatives

• At least 2 years of recent experience (most recent roles) in a process improvement, process ownership, or business process-focused role

• Experience supporting, analyzing, and improving operational processes (end‑to‑end exposure preferred)

• Working knowledge of contact center technologies such as Workforce Management tools, ACD platforms, or speech/interaction analytics tools (e.g., Gridspace)

• Hands‑on experience with process mapping, process modeling, and documentation

• Exposure to Lean, BPM, Six Sigma, or similar continuous improvement methodologies Experience developing or supporting KPIs, performance monitoring, and basic risk/control management

NICE TO HAVE SKILLS AND EXPERIENCE

• Insurance designations (AIC, CPCU, AIS)

• Leadership or people‑mentoring experience

• Property and/or auto claims experience Lean Six Sigma certification

JOB DESCRIPTION

Insight Global is searching for a Business Process Owner Senior to support a large financial services client based out of San Antonio, TX.

They will optimize, and transform contact center processes. This role partners cross‑functionally to align process strategy with enterprise experience goals, drives data‑backed process improvements, manages risk and controls, and leads continuous improvement initiatives. The ideal candidate brings strong process ownership, change leadership, and contact center expertise to deliver measurable business impact beyond traditional operations support.

Ignite the potential and fast-track the career of the candidates you serve, while doing the same for yourself!

Build your career with Manpower, a ManpowerGroup company. Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you build your expertise and forge a career path that's right for you.

What’s In It For You

Working with our exceptional clients. From Fortune 500 clients to transformational start-ups, our team gets to help some of the world's most impactful and recognizable organizations.

Getting the rewards you deserve. Our compensation includes a culture that recognizes and celebrates the contribution of our colleagues in meaningful ways that support their well-being and lifestyle, including:

• Competitive base salary
• Comprehensive benefits include Medical, Dental, Life, Vision and Disability insurance
• 401K with a Company match
• 20 days paid time off
• Gym membership discounts
• Pet insurance

Being part of an inspiring culture. We value and encourage the broad range of perspectives and capabilities our employee diversity brings to our organization and to our stakeholders. Fostering an inclusive culture is about more than just policies—it’s about making sure that we create an environment where talent from all backgrounds can thrive and feel comfortable so they can advance their careers and our business.

• Our six Business Resource Groups are just one way our employees can continue to build our culture of diversity, equity, inclusion, and belonging.
• We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the thirteenth year - all confirming our position as the brand of choice for in-demand talent.

How you’ll make an impact as an On-Site Supervisor

Put People to Work!

• Putting people to work is our organization’s purpose, and your role is front and center. Build, maintain and nurture strong relationships with the Client by providing them with top talent, then drive deeper and consult with them on their talent needs and share how they can leverage Manpower to solve them
• Hit your performance targets by being goal-oriented, by taking initiative, and by remaining agile in this fast-paced industry

Develop Relationships!

• Authentically connect with your clients, candidates, and associates to drive their loyalty, which allows us to put more people to work.
• Engage our current talent during training to upgrade their skills for their assignment.
• Monitor attendance and performance, coaching associates to resolve problems and to recognize good performance. Leverage award programs to assist as well.

Build your Career with Purpose!

• We know your continued development fuels our future success. We’ll help you grow into an expert. After all, unlocking talent is what we do. With training, coaching and mentoring opportunities, we empower our employees with the tools they need to reach their professional goals.

Qualifications:

• 3+ years previous customer service or appropriate business experience
• A High School Diploma
• A goal-oriented attitude, ever focused on achieving the challenge at hand
• Bilingual English/ Spanish (nice to have)

Join us!

Apply Now to begin YOUR Career with Purpose!

About Us

Manpower® is a global leader in contingent staffing and permanent recruitment. Through our expertise in talent resourcing and workforce management, we provide rapid access to a highly qualified and productive pool of candidates. In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. For more information about Manpower, visit is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact for assistance.

The Senior Engineer in Production Management, will be responsible for the development and overall implementation of software in a complex, critical and large cross-departmental and multi-disciplinary area.

The role is part of a multi-year transformation journey that will require a successful candidate to establish best practices, motivate and promote a cultural shift that will ensure a successful adoption of Engineering Principles and Practices within Production Management.

The role requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Accountable for delivery of a full range of end-to-end projects.

Excellent communication skills required to negotiate internally.

Involved in short- to medium-term planning of actions and resources for own area.

Comapensation level for NYC is 14 USD Gross based on the interview results.

Responsibilities:

• Demonstrates an in-depth understanding of Software Development Lifecycle and how it integrates within the overall technology landscape to deliver scalable, reliable and resilient applications.

• Ability to operate in a global environment with on-/near-/off-shore matrix reporting structures.

• Operates into a highly regulated environment that requires in-depth understanding of the regulatory requirements and the industry implications for our technologies.

• Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.

• Drives Continuous Delivery and Automation efforts across the supported applications by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.

• Fosters a culture that promotes transparency and innovation for increased team productivity.

• Coaching members of the team and outside the immediate reporting line about the best practices and recognises anti-patterns that are quickly addressed.

• Implements the Agile Framework through one of its implementations like SCRUM or Kanban and ensures it integrates with overall organisation processes.

• Avidly communicates progress and project status across the organisation and ensures that stakeholders are managed appropriately throughout the execution period.

Mandatory Skills Description:

• 6+ years of hands‑on Java development

• Experience with React

• Kubernetes and Containerisation knowledge

• Relevant experience in a critical software development role with high business impact, ability to understand how software delivers business value

• Excellent engineering skills and senior architecture

• Excellent working knowledge of key computer science concepts (networking, operating systems, virtualisation, containerisation, etc.)

• Polyglot full-stack developer mentality and ability to pick up new languages and skills

• Excellent understanding of Software Engineering concepts like Software Development Life Cycle and GitOps

• Excellent debugging and analytical skills: ability to isolate root cause across networking/infrastructure, application and database stacks

• Operational experience of deploying and running services at scale on top of Docker/Kubernetes stack and a service mesh, like Istio, is highly desirable

• Operational experience with orchestration tools for CI/CD and Infrastructure-as-Code tooling (Terraform, Cloud Formation, etc.) is a highly desirable

• Experience of delivering software using Agile delivery methodologies is a must (SCRUM/Kanban)

• Operational experience of using middleware technologies (MQ, Apache Kafka, etc.) to run services at scale is desirable

• Strong experience with end-to-end observability stacks (Datadog, AppDynamics, Dynatrace, etc.) is desirable

• Degree in computer science/mathematics/physics or related technical subject is desirable

• Experience of senior stakeholder management

• Consistently demonstrates clear and concise written and verbal communication skills.

Nice-to-Have Skills Description:

• Capital Markets experience

Base salary starting at $48,000 annually, plus 5% performance-based monthly bonus incentive. This role is full-time, in-office in Plano, Texas.

The Seat Shop is the authority in Factory-Match Replacement Seat Covers and Foam Cushions for full-size trucks and SUVs. In simple terms: we help our clients fix their torn-up seats and enjoy their ride again.

Back in 2006, two brothers with a big dream and a little extra cash started this business out of their garage. Almost 20 years later, we’ve grown into a team of over 40, manufacturing and selling our own automotive products that look, fit, and feel just like the factory originals.

We’re heading into another exciting year of growth, and we’re looking to expand our Customer Service division with a full-time, in-house Customer Care Specialist at our Plano, Texas headquarters.

Why This Role Matters

When you join The Seat Shop crew, you’ll become a key part of a small, high-impact team that keeps our retail and wholesale clients happy by providing a smooth buying experience. We serve:

• Individual consumers who would rather repair their seats than spend $60–70k on a new truck.
• Upholstery shops who rely on our products to save time and serve more clients.
• Online retailers who carry our products to expand their inventory.

Each group is essential to our success, and this role ensures they get the same outstanding service as the quality of the products we build.

Responsibilities

• Deliver excellent customer care via phone, email, chat, text, and social media.
• Stay sharp on product and vehicle knowledge through our in-house training and tools.
• Proactively reach out to clients when orders need clarification, correction, or are experiencing delays to provide solutions.
• Ensure the order flow between internal systems stays accurate and complete.

Our Culture

At The Seat Shop, we value passion, humor, and yes—good hygiene. Additionally, we rely on our five key principles to guide us:

• Work hard, be honest, and take care of each other.
• Consider every client a friend and treat them accordingly.
• Be obsessed with customer service. Be someone who people look forward to doing business with.
• Offer only the highest-quality products and services to our clients and accept nothing less from our business partners.
• Enjoy what you do! Life is too short to be miserable at work!

What We’re Looking For

• Strong verbal and written communication skills (comfortable chatting with anyone).
• A natural problem-solver who sees things from the customer’s perspective.
• Detail-oriented, organized, and precise (you notice what others miss).
• General familiarity with truck and SUV makes and models (not required, but helpful).
• Basic tech skills (typing, Microsoft Office/Google Drive).
• A friendly, dependable teammate (quirky is fine, creepy is not).

What Will Put You at the Top of the List

Automotive parts counter experience – If you’ve worked at a dealership, auto parts store, or similar role, we want to hear from you.

Nice to Have, but not Required

Bilingual English/Spanish – If you’re fluent in both languages, that's a valuable skill for our customer care team.

Perks & Benefits

• Competitive salary, benefits, and insurance package.
• Growth opportunities through performance-based bonuses and raises.
• Relaxed, casual dress code (t-shirts and jeans/shorts welcome).
• Office dogs (Ranger and Maverick) who will love you unconditionally.
• Stocked breakroom with drinks and snacks.
• Legendary company parties.
• More knowledge about auto upholstery than you ever thought possible.

How to Apply

If you’re excited to work hard alongside a close-knit team, and the idea of talking truck seats all day sounds like fun, we’d love to hear from you.

Smash that apply button to submit your application, and please consider sending a short message explaining why you’d be a great fit. Seriously, your application will be reviewed by a real human.

Don’t forget to mention if you have parts counter experience; that experience will put you at the top of the stack!

SAP HCM Solution Architect (SuccessFactors / S/4HANA)

Location: Atlanta, GA

Type: Contract

3 days per week on site in downtown, Atlanta - (2 days remote)

We’re looking for an experienced SAP HCM Solution Architect to help lead the design and delivery of a modern HR technology landscape. This role will play a key part in shaping how HR systems evolve, supporting a broader digital transformation across the organization.

You’ll be working at the intersection of HR, IT, and business leadership, helping define scalable, secure, and future-ready solutions across SuccessFactors and S/4HANA.

This is a great opportunity for someone who understands both the big picture of HR transformation and the technical details required to make it successful.

What You’ll Be Doing

• Lead the end-to-end architecture and design of SAP HCM solutions, with a focus on SuccessFactors Employee Central and S/4HANA (Core HR / Payroll)
• Define and drive the HR technology roadmap, ensuring alignment with business strategy and HR operating models
• Design and oversee integration strategies using SAP BTP, CPI, and other tools to connect HR, Finance, and third-party systems
• Establish and maintain security frameworks, including Role-Based Permissions (RBP), ensuring compliance with GDPR, SOX, and other standards
• Guide decisions around custom development vs. Clean Core principles to reduce technical debt and support long-term scalability
• Act as a key partner to HR leaders, IT teams, and executive stakeholders, translating business needs into technical solutions
• Support and lead HR transformation initiatives, ensuring technology enables future-state processes and organizational change

What We’re Looking For

• 6+ years of experience in SAP HCM / SuccessFactors
• Strong hands-on experience with SuccessFactors Employee Central
• Experience with SAP S/4HANA Payroll and payroll-to-FI integration
• Proven experience designing secure, enterprise-level HCM integrations
• Solid understanding of HR data models, security roles, and compliance frameworks
• Experience working in complex, regulated environments
• Strong communication skills with the ability to engage both technical and non-technical stakeholders

Nice to Have

• Experience with SAP BTP / CPI integrations
• Exposure to global HR transformations or multi-country deployments

Position: Operations Assistant

Location: Charleston, SC

Red Lab Logistics is on the hunt for a sharp, energetic Operations Assistant who’s equal parts strategist and relationship-builder. This isn’t just about tracking trucks—it’s about driving results, growing accounts, and being the connective force between carriers, customers, and our internal team.

You’ll thrive here if you’re quick on your feet, laser-focused on details, and passionate about turning logistics into a seamless, profitable experience for everyone involved.

Your Role: What You'll Own

• Be the daily point of contact for shippers and carriers—ensuring every shipment runs smoothly
• Book, schedule, and monitor freight across a variety of lanes and accounts
• Handle real-time updates, resolve issues, and communicate clearly to keep everyone informed
• Maintain organized shipment data from tender to invoice—accuracy matters

Who You Are

• You’ve got experience in logistics, brokerage or supply chain role
• You’re organized, adaptable, and thrive under pressure
• You know how to prioritize when every minute counts
• You’re confident with spreadsheets, TMS platforms, and jumping between tasks
• You communicate like a pro—written, spoken, and everything in between
• You enjoy solving problems and closing deals just as much as checking off a to-do list

Nice to Have (But Not Required):

• 3PL or sales experience
• A track record of managing a customer customer base
• Comfortable reading the market and negotiating with carrier reps

Why Red Lab?

We’re not your average logistics company. At Red Lab, you’ll find:

• Competitive base salary 
•  Bonus Potential
•  Medical, Dental, and Vision coverage
• 401k
• Career growth in a fast-scaling business
• A team that’s collaborative, driven, and genuinely fun to work with
• Regular company events and a startup-minded culture without corporate red tape

Who We Are

Red Lab Logistics is a modern 3PL built to streamline freight from quote to delivery. We're not chasing updates—we’ve built the systems to eliminate chaos and improve transparency for shippers and carriers alike.

We empower our team to take ownership, move fast, and break out of the traditional mold. No gatekeeping, no saturated territories—just a wide-open map and the tools to go after it.

Ready to make an impact in freight and grow with a company that gets it?

Apply now and let’s talk.

Red Lab Logistics is proud to be an Equal Opportunity Employer. We believe in a diverse and inclusive workplace where everyone can thrive.

JOB DESCRIPTION

Insight Global is hiring a Client Services Department Supervisor (Personal Lines, Property & Casualty) for a national insurance agency client based in Poughkeepsie, NY. This role will oversee the day‑to‑day operations of the client services department and lead a team of licensed Property & Casualty Client Service Specialists supporting personal insurance clients.

The ideal candidate has prior supervisory experience managing licensed P&C service teams and a strong background in personal lines insurance. This individual will be responsible for ensuring service standards, processes, and procedures are consistently followed to deliver efficient, high‑quality client support.

Responsibilities include overseeing general customer service and inquiries, managing team workflow and training, ensuring compliance with internal processes, and supporting the education of clients and prospective clients on insurance products and coverage options.

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience managing licensed P&C service teams
• 2+ years of personal lines experience
• NY State Property & Casualty Broker License required
• Experience with rating, underwriting and procedural skills
• Proven leadership skills and demonstrated ability to communicate effectively

NICE TO HAVE SKILLS AND EXPERIENCE

• College degree preferred, high school diploma or equivalent required
• Experience with Vertafore a plus.