Nice Jobs in Usa

Required Skills & Experience:

• Minimum of 5 years of experience SAP FICO (Finance & Controlling) module expertise: Hands-on experience with SAP financial accounting (general ledger, accounts payable/receivable, asset accounting, bank ledgers) and controlling (cost accounting, internal orders, profitability analysis, product cost controlling).
• SAP GUI scripting and VBA skills: Must have the ability to automate and script within SAP.
• Experience supporting SAP implementations: Especially in manufacturing and assembly environments, including cost roll-ups, standard cost setting, and annual cost updates.
• Familiarity with bolt-on applications: Should be comfortable supporting non-native SAP applications (e.g., Tungsten Automation for AP, Vertex for tax management), though not necessarily with these specific products.
• Data management: Involvement with financial and data management, asset accounting, material costing, project result analysis, and cost settlements within SAP.

Day to Day / Responsibilities:

SAP Configuration and Technical Expertise

• Provide in-depth technical support and configuration of SAP FI/CO modules, ensuring integration with SD, MM, PP, and PS.
• Support related applications and processes, including Vertex for tax, Tungsten Automation (formerly Kofax) for invoicing, and Electronic Bank Statements (EBS) uploads.
• Ensure compliance with corporate financial policies and procedures.
• Taking over the existing reports, creating new reports.

Project and Application Support

• Deliver SAP application support, updates, and troubleshooting through the enterprise IT service desk.
• Contribute to project deliverables such as system configuration, testing, documentation, and user training.
• Provide post-implementation and ongoing operational support to ensure system reliability and performance.

Financial and Data Management

• Support asset accounting, material costing, project results analysis, and cost settlements with SAP.
• Assist with data migration and maintenance using LSMW tools to ensure data accuracy and consistency.
• Leverage strong Excel and SAP GUI scripting (VBA) skills to improve reporting, automation, and efficiency.

Nice-to-Have / Preferred Skills

• SAP S/4HANA experience: Exposure to or experience with S/4HANA implementations is a plus, as the organization may transition in the future.
• Experience with analytics tools: Familiarity with Power BI, Tableau, or similar for reporting and data visualization.
• Experience with manufacturing companies: Preference for candidates who have worked with SAP modules in a manufacturing setting.
• Experience with SAP bolt-on applications: Specific experience with Tungsten (or its predecessors: ReadSoft, Cofax) and Vertex is a plus.
• Implementation and go-live participation: Candidates who have participated in SAP implementations and go-lives are highly valued.
• Functional analyst background: Candidates who have performed true analyst functions (not just support/admin), including requirements gathering and cross-functional collaboration.

Education:

• Required: Associate’s or bachelor’s degree in information systems or a related field.
• Preferred: SAP certification, especially in FICO.

Graphic Designer / Videographer

Brooksville, FL | Full-Time

A-Players Only

If you want a comfortable design job where you just “make things look nice,” this is not it.

If you want your work to compete head-to-head on Amazon, win retail shelf space in big-box retail, and directly impact revenue, keep reading.

Black Diamond Coatings (BDC Brands) builds premium home-improvement brands (DOMINATOR®, AQUA-X®, OBSESS®) sold nationwide on Amazon, Walmart, Lowe’s, Home Depot, and in DTC channels.

We are building industry leaders — not average brands.

We are adding to our Marketing & Design team and seeking a competitive, revenue-driven Graphic Designer / Videographer who understands that design is a performance function.

What This Role Really Is

You will create high-impact assets that:

• Stop the scroll
• Increase conversion rates
• Win against aggressive competitors
• Elevate premium positioning
• Drive measurable sales growth

Your work will influence retail velocity, conversion performance, and brand perception.

This is not a support role. This is a performance role.

What You’ll Create

Revenue-Driving Creative

• Amazon listing images, A+ content, DTC creative
• Premium packaging and label design
• Infographics that outperform category competitors
• Continuous optimization based on performance data

Video That Converts

• Concept, shoot, and edit product demos and ads
• Translate technical product features into compelling customer stories
• Create paid and organic social content that performs

End-to-End Execution

• Concept → design → proof → production
• Vendor coordination and production-ready files
• On-time delivery without sacrificing excellence

Minimum Qualifications (Non-Negotiable)

• 5+ years professional graphic design experience
• Consumer Packaged Goods (CPG) experience required
• Physical product packaging experience required
• Experience filming and editing video required
• Strong understanding of conversion-driven design
• Proficiency in Adobe Creative Suite
• Experience in competitive eCommerce (Amazon preferred)

The A-Player Profile

You:

• Take ownership of outcomes — not just tasks
• Figure things out without waiting to be told
• Thrive in fast-paced, entrepreneurial environments
• Want to compete — and win
• Are coachable, humble, and driven to improve
• Care about performance metrics, not just aesthetics

If you blame, make excuses, or need constant direction, this will not be a fit.

Portfolio Requirement (Mandatory)

To be considered, you must submit:

1. A professional portfolio (digital + print + packaging required)
2. At least one product packaging project
3. At least one video project you filmed and edited
4. A brief explanation of the objective and results (if available) for 2–3 projects

Applications without a portfolio will not be reviewed.

Why Join BDC?

• Competitive compensation
• 401(k) with company match
• PTO + paid holidays
• Health, dental, vision, and life insurance
• High-performance, values-driven culture

We value excellence, grit, humility, competitive spirit, and ownership.

If you want your work to matter and compete at the highest level, please apply.

About Us

HireIO is a Silicon Valley–based executive search and HR consulting firm specializing in AI, robotics, semiconductor, and high-growth technology companies.

We partner with top startups, Big Tech companies, and global enterprises to place world-class talent across engineering, product, and leadership roles.

Our clients include fast-scaling, venture-backed companies and industry leaders shaping the future of technology.

About the Role

We are looking for a motivated Junior Technical Recruiter / Associate Consultant to join our growing team.

This role is ideal for someone early in their career who is passionate about technology, people, and business impact.

You will work closely with senior consultants to identify, engage, and manage high-caliber candidates across software engineering, AI/ML, robotics, product, and other technical functions.

This role offers:

• A fast learning curve
• Exposure to top-tier tech companies
• A clear path toward becoming a full-cycle recruiter or client-facing consultant

Key Responsibilities

Talent Sourcing & Research

• Identify and engage top technical talent via LinkedIn, GitHub, professional communities, and internal databases
• Build and maintain talent pipelines for software, AI/ML, robotics, data, and product roles
• Conduct market mapping and competitor research

Candidate Engagement

• Conduct initial outreach and screening calls
• Assess candidate motivation, skills, and cultural fit
• Maintain strong relationships with candidates throughout the hiring process

Process & Coordination

• Support senior consultants in managing interview processes
• Track candidate status and maintain accurate CRM records
• Coordinate interviews, feedback collection, and offer processes

Market Intelligence

• Stay informed on trends in the tech labor market, compensation benchmarks, and hiring patterns
• Share insights with the team to refine search strategies

What We’re Looking For

Must-Have

• Bachelor’s degree or equivalent experience
• Strong communication skills in English (Chinese bilingual is a plus)
• High ownership mindset and strong work ethic
• Strong interest in technology, startups, or recruiting
• Ability to multitask in a fast-paced environment
• Detail-oriented and highly organized

Nice to Have

• Prior experience in recruiting, sales, customer-facing roles, or campus leadership
• Familiarity with LinkedIn Recruiter, ATS systems, or sourcing tools
• Basic understanding of software engineering or AI/ML concepts
• Experience working in a startup or high-growth environment

What You’ll Gain

• Direct exposure to top tech companies and founders
• Training in executive search methodologies
• Rapid career growth into full-cycle recruiting or business development roles
• Competitive base salary + performance-based bonus
• Collaborative, high-performance team environment

Why Join HireIO

• Work on cutting-edge roles in AI, robotics, and emerging technologies
• Visa sponsorship available for qualified candidates
• Structured training & mentorship from senior consultants
• Health benefits (Medical, Dental, Vision)
• 401(k) plan
• Paid time off & company holidays
• Opportunity to build a powerful network in Silicon Valley

Logistics Manager – U.S. Inbound & Distribution Operations (WowNow)

Location: Los Angeles

Employment Type: Full-time

About WowNow

WowNow is an AI-driven, distributed manufacturing platform enabling on-demand, localized production through intelligent software, CNC processing, and UV printing.

As we scale across malls, retail locations, and agent-operated sites in the U.S., reliable inbound logistics and local distribution execution are critical.

Role Overview

The Logistics Manager – U.S. Inbound & Distribution Operations is responsible for executing and coordinating U.S. inbound logistics and local transportation, ensuring equipment and consumables move smoothly from port/warehouse to malls, deployment sites, and agent warehouses.

This role is highly execution-focused, owning day-to-day logistics coordination, carrier management, and inventory movement, while managing one logistics coordinator responsible for order processing and consumables shipments.

Key Responsibilities

U.S. Inbound Logistics Execution

• Receive and execute inbound shipments handed off from the China logistics team
• Coordinate port pickup, drayage, and trucking to U.S. warehouse or deployment sites
• Track inbound shipments and proactively manage delays or exceptions
• Coordinate receiving, inspection, and discrepancy resolution (damage / shortage)

Local Transportation & Distribution

• Coordinate local trucking and delivery to:
• Shopping malls
• Retail / deployment locations
• Agent and distributor warehouses
• Schedule deliveries, site access, and delivery windows
• Ensure timely, accurate, and cost-effective last-mile execution
• Act as the primary logistics contact for local partners and agents

Outbound Fulfillment (Equipment & Consumables)

• Oversee outbound shipments for:
• Equipment deployment
• Consumables replenishment
• Coordinate carriers and shipping methods based on urgency and cost
• Ensure shipments are executed accurately and on time

Inventory Execution & Control

• Manage inventory receiving, transfers, and outbound movements
• Ensure inventory accuracy across locations
• Support cycle counts and reconciliation
• Maintain visibility of equipment and consumables inventory status

Logistics System & Documentation

• Ensure accurate logistics data entry and execution in inventory / ERP systems
• Maintain shipment records, delivery confirmations, and tracking
• Support continuous improvement of logistics workflows and SOPs

Team Management

• Manage and support one Logistics Coordinator / Specialist, responsible for:
• Order processing
• Shipping label creation
• Consumables packing & dispatch
• Daily logistics documentation
• Set priorities, review execution quality, and ensure timely completion

Qualifications

• 4–7 years of experience in logistics, transportation, or distribution operations
• Strong hands-on experience with U.S. inbound logistics and local trucking coordination
• Experience delivering equipment or bulky goods to retail or commercial locations is a strong plus
• Familiarity with inventory execution and order fulfillment processes
• Fluent in English; Mandarin Chinese is a strong plus
• Detail-oriented, execution-driven, and highly reliable

Nice to Have

Experience coordinating deliveries to malls or retail deployment sites

Experience working with agents or distributors

Familiarity with ERP / inventory systems

Startup or fast-growing company experience

What Success Looks Like

Inbound shipments are executed smoothly with minimal delays

Equipment and consumables arrive at the right place, on time

Local deliveries are well-coordinated with sites and partners

Inventory movements are accurate and traceable

The logistics coordinator operates efficiently under clear direction

Why Join WowNow

Play a key role in scaling a physical deployment network

High ownership over real-world execution

Opportunity to build and optimize logistics processes from the ground up

Work closely with operations, sales, and partner teams

Equal Employment Opportunity

Lori Vision Studio Inc (The Company) is committed to providing all employees with an equal and fair working and living environment free from intimidation, abuse, exploitation, or sexual assault. The Company prohibits discrimination against any employee based on race, color, ethnicity, religion, gender, age, sexual orientation, disability, or any other legally protected status in all labor practices, including hiring, promotion, compensation, and work assignments.

Looking to begin a career in the Real-Estate/Mortgage Industry? Apply today! No Experience required. Candidate must be willing to work onsite Monday-Friday in Robinson, PA.

Looking for recent College Graduates who are looking for their first corporate job and looking to be with a great company long term!

Position: Disclosure Desk Analyst / Post Loan Closer / Clerical Back Office Loan Work

Location: Robinson PA

Direct Placement

$50k per year

JOB DESCRIPTION

The Loan Closer is responsible for preparing the closing documents and sending the required documents to settlement. The Loan Closer must possess strong attention to detail, time management, and multi-tasking skills.

The individual assigned to this position must, with or without reasonable accommodations, be able to perform the following essential functions:

1. Closing documents

a. Responsible for preparing an accurate closing disclosure for the customer to review and acknowledge receipt of, at least 3 business days prior to closing. Responsible for any updates or changes that may be required on the closing disclosure after initial distribution to customer.

2. Quality Control and audit

b. Responsible for maintaining a complete understanding of Quality Control/Audit procedures, corporate policies, regulatory policies and all procedures related to RESPA disclosures in order to review closed home loan files for accuracy and compliance.

c. Expected to meet the branch Quality Control score requirement as well as assist branch in achieving a minimum audit score of 90.

d. Fully responsible for meeting the branch required LASR scores.

3. Managing workflow

e. Manage the closing backlog in a timely and effective manner, to include managing any closing date changes.

f. Manage the closing schedule to ensure Processors are delivering a clear-to-close home loan in time for the closing disclosure to be prepared and delivered to customer in a timely manner.

g. Work closely with Processors, Loan Officers and Title Company to ensure appropriate figures are obtained to meet the closing disclosure distribution requirement

REQUIRED SKILLS AND EXPERIENCE

• Excellent customer service, organizational skills and attention to detail

• Effective multitasking and communication abilities

• A proactive mindset with a sense of urgency

NICE TO HAVE SKILLS AND EXPERIENCE

• 1+ year of loan closing experience (preferred)

• Knowledge of real estate documentation, underwriting, and compliance (preferred)

Duration: 12+ Months (Contract with possible extension)

Work Hours: 8a-5p (Possibly some overtime)

Job Description:

• Partially Onsite (Typical onsite Tues/Thurs, remote M,W,F).
• Required Skills: PowerBI, Tableau, SQL, MS Access, MS Excel Nice to Have: GIT, Python
• Day To Day: This person will be developing new tools that support the business of I/S. They will be meeting with customers to understand the business needs and gather requirements, propose a solution, develop the needed solution, test, present to customers, communicate the new tool to the business including training and presenting, maintenance tools as needed. We build dashboards, models, and reporting tools for our customers.
• Soft Skills This person will need to be able to clearly communicate (written and verbally) with all levels of management. They will need to be able to understand processes, data logic, business logic, and be able to put requirements into written form. They will need to be able to connect the dots between processes and understand the big picture. They will need to be critical thinkers and problem solvers. They will need to be curious and take initiative to dig into things. They will need to be team oriented and willing to work with the team following the correct procedures. They need to be willing to listen.
• Team: With this position, we will be a team of 8. Half are part of developing new tools and reports and the other half work on the recurring reporting. They still work together a lot because some of the recurring work is being replaced by tools/dashboards that the development side is building. The team really likes collaborating with each other to complete the work. We have a lot of big projects happening this year and they are high focus for the business. We are shifting the way we provide information to management so that it is more real-time and self-serve.

Responsibilities:

• Creates and analyzes reports to support operations. Ensures correctness of analysis, and reports findings in a concise manner to senior management. Directly responsible for accuracy of data as financial and operational decisions are made based on the data provided. Generates internal and external reports to support management in determining productivity and efficiencies of programs or operational processes. Revises existing reports and develops new reports based on changing methodologies.
• Analyzes reports to ensure accuracy and quality. Tracks and verifies all reporting statistics. Communicates and trains employees and managers on the complex database programs used to generate analytical data. Designs, codes, and maintains complex database programs for the extraction and analysis of data to support financial and operational decisions.

Experience:

• 4 Years Research and analysis experience.

Skills:

• Strong organizational, customer service, communications, and analytical skills. Advanced experience using complex mathematical calculations and understand mathematical and statistical concepts. Knowledge of relevant computer support systems. Ability to train subordinate staff including provide assistance/guidance to staff in design/execution of reporting needs. Proven experience with report writing and technical requirements analysis, data and business process modeling/mapping, and methodology development. Strong understanding of relational database structures, theories, principles, and practices.
• Required Software and Other Tools: Advanced knowledge of Microsoft Office. Knowledge of programming languages across various software platforms, using DB2, SQL, and/or relational databases. Knowledge of tools such as Visual Basic and Macros useful in automating reporting processes. Preferred Skills and Abilities: Computer programming skills. Negotiation or persuasion skills. Knowledge of ICD9/CPT4 coding. Knowledge of the healthcare delivery system. Preferred Software and Other Tools: SAS experience. Work environment: Typical office environment. Some travel between buildings and out of town.

Education:

• Bachelor's degree in Statistics, Computer Science, Mathematics, Business, Healthcare, or other related field. Degree Equivalency: 2-year degree in Computer Science, Business or related field and 2 years of reporting and data analysis work experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter's detail:

Name: Vivek Kumar

Email:

internal ID: 26-05907

JOB DESCRIPTION

Our client is looking for an Engineering Designer to join the team! This is an onsite position in Greenville, SC. Will be fully in the office to design a variety of work orders focused on Power and Electrical Distribution projects. The role utilizes client-specific software and offers full training! This company offers room for growth with exposure to different projects and teams! This is a long term, stable opportunity.

REQUIRED SKILLS AND EXPERIENCE

• Associates or bachelor’s in engineering-related field, example degrees: Engineering Technology, Applied Sciences, Mathematics, Geography, Construction Management, etc OR 1+ years of experience within CAD design or utilities
• Ability to sit onsite
• Great customer service skills
• Adaptability to changing client priorities

NICE TO HAVE SKILLS AND EXPERIENCE

• Utilities, Electrical, or Power Distribution experience CAD design experience

ERP Functional Specialist – Supply Chain Management

Scope of Job: The ERP Functional Application Specialist – Supply Chain is a functional resource that oversees process analysis, solution design, configuration and advanced support for the global ERP solution. The role works with IT and business stakeholders alike to ensure following the industry’s best practice and maximization of investment in the ERP. This is a highly collaborative individual with vast ERP functional and practical expertise in (in particular) Supply Chain and other manufacturing disciplines as well as basic technical aptitude to design and implement complex solutions that solve business problems in scalable and secure ways. This individual looks for opportunities to improve performance and save costs as related to the ERP and functional processes and presents data to back decisions for pursuing improvements and proof of improved utilization.

Essential Job Functions and Responsibilities:

Additional Oracle E-Business Suite (EBS) Requirements

• Oracle Process Manufacturing (OPM) – Collection of Modules
• Advanced Supply Chain Planning (ASCP) – Module
• Master Planning
• Demand Forecasting
• Demand Planning
• Material Requirements Planning (MRP)
• Capacity Planning
• Distribution Planning
• Global Multi-Org Planning

Preferred / Nice-to-Have Skills

• Sales & Operations Planning (S&OP)
• Promotion Planning
• Statistical Forecasting
• Consensus Planning

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025.

Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @ email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

We are building a Business Operations Center of Excellence, and we need a Product Data Analyst to serve as the "Guardian of the Golden Record." In this role, you are the absolute owner of product data integrity as it relates to the digital customer experience. You ensure that every item we sell is accurately represented across every touchpoint—from our ERP and PIM to our website storefront and marketing feeds. This is not a data entry role; it is a high-impact technical logic and investigation role. You will work directly with our Data Platform and Software Engineering teams to define business rules, audit data health via complex SQL, and troubleshoot data transmission errors before they impact the customer.

Responsibilities

• Storefront Governance: Serve as the absolute owner of product data integrity within the PIM. Ensure that all storefront-critical attributes (pricing, dimensions, weights, image links) are accurate and standardized for a seamless customer experience.
• Technical Data Auditing: Write and run complex SQL queries against our centralized database to identify anomalies, "orphan" records, and data hygiene issues that need resolution. You will be expected to query across multiple schemas to validate data consistency between systems.
• Feed Logic & Mapping: You will manage the logic of how data translates from our PIM to external endpoints. You will ensure that our products appear correctly on Google Shopping, Meta, Amazon, and other marketplaces by managing feed rules and mapping definitions.
• API Payload Analysis: You will act as the first line of defense for data transmission errors. If a product isn't showing up on the site, you will review the JSON/XML response bodies to determine if it is a data payload error or a software code bug.
• Cross-Functional Impact Analysis: You will act as the gatekeeper for data changes, predicting downstream impacts (e.g., "If Merchandising changes this Category Name, it will break the Finance reporting filter").
• Hygiene Logic Definition: You will partner with our IT/Database team to define automated health checks. You identify the "rot" (bad data patterns), and they implement the database constraints to stop it.

What You Will NOT Do (The Boundaries)

• No Web Development: You are not a Front-End Developer. You do not write HTML, CSS, or React code. You ensure the data powering those components is 100% accurate.
• No Manual Data Entry: Your job is not to copy-paste descriptions. You build the systems, bulk processes, and logic that ensure data quality at scale.
• No Database Administration: You do not manage server uptime or schema changes (IT owns this). You own the quality of the records inside the database.

Intersection with Technical Teams

• With IT (Database Mgmt): IT owns the infrastructure and schema; you own the quality of the data within it. When you identify a systemic issue (e.g., "5,000 orphan records"), you partner with IT to implement the technical fix (scripts/constraints).
• With Software Engineering (Commerce): If a product is missing from the site, you check the data payload. If the data is correct, you hand off to Engineering, confirming it is a code/caching bug rather than a data error.

Experience, Skills, & Ability Requirements

• 5-8 years of experience in Data Management, PIM Administration, or technical eCommerce Operations.
• SQL Proficiency: You are comfortable writing queries beyond simple SELECT *. You should be proficient with CTEs (Common Table Expressions), Window Functions (e.g., Rank, Lead/Lag), Subqueries, and complex Joins to act as a forensic data investigator.
• API Fluency: You can read and understand JSON and XML. You know what a valid payload looks like and can spot formatting errors or missing keys.
• Data Manipulation: You are an expert at handling large datasets (CSVs, Excel) and understand data types, formatting standards, and normalization concepts.
• You love hunting down the root cause of an error. You don't just fix the wrong price; you find out why the price was wrong and build a rule to stop it from happening again.
• You have high standards for accuracy. You understand that a wrong weight in the system means a financial loss on shipping for the business.

Bonus Points (Nice-to-Haves)

• Familiarity with Visio/Lucidchart to visualize data flows.
• Ability to build simple dashboards in Tableau to track data health scores.
• Basic familiarity with Python or R for data manipulation.

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

About Us:

Longbridge is building a next-generation AI investing app designed to help everyday investors learn, build confidence, and take action. As investing behavior shifts toward mobile-first experiences and AI changes how people interact with financial products, we’re building an experience that’s simpler, more intuitive, and grounded in trust. We’re a fast-moving, high-ownership team operating in a highly regulated environment. We care deeply about customer outcomes, clarity, and execution quality—and we measure what matters.

The Role

Lead and scale Longbridge’s U.S. Customer Support function during a critical phase of

growth. As Customer Support Manager, you will oversee daily support operations, develop

high-performing team members, and build the scalable processes needed to support a

rapidly expanding brokerage platform.

This is a high-impact leadership role for an experienced professional (5+ years) with a

background in regulated financial services, fintech, or brokerage environments. You will

partner closely with Operations, Compliance, and Product teams to ensure our support

organization delivers exceptional customer experiences while maintaining regulatory rigor.

We’re looking for a hands-on leader who thrives in fast-paced environments and is excited to

build support infrastructure that scales

Key Responsibilities:

Team Leadership & Development

• Lead, manage, and develop a team of Customer Support Analysts.
• Conduct ticket quality reviews, performance coaching, and ongoing feedback sessions.
• Establish, monitor, and continuously improve SLA and response time standards.
• Support hiring, onboarding, and training of new support team members.
• Foster a culture of accountability, customer-first thinking, and operational excellence.

Customer Support Operations

• Oversee daily support operations across Zendesk (email, chat, phone).
• Monitor ticket queues to ensure timely and accurate resolution.
• Develop and maintain escalation procedures related to account opening, funding (ACH/wires), trade status inquiries, platform navigation, and regulatory/compliance matters.
• Ensure appropriate escalation of complex trading, compliance, or regulatory issues to internal partner teams.
• Drive adherence to quality standards and regulatory requirements.

Documentation, Metrics & Process Improvement

• Develop, document, and maintain support team SOPs and internal workflows.
• Track support KPIs and performance metrics; analyze trends and identify areas for improvement.
• Collaborate cross-functionally with Operations, Compliance, and Product to address root causes and improve the customer journey.
• Continuously enhance internal knowledge systems to support scale and efficiency.

Requirements:

• 5+ years of experience in financial services, fintech, brokerage operations, and/or customer support.
• Prior experience managing and developing a customer support team.
• Exceptional written and verbal communication skills.
• Strong attention to detail and ability to operate within regulated environments.
• Proven ability to work cross-functionally with Operations, Compliance, and Product teams.
• Comfortable building and improving processes in a fast-paced, high-growth environment.

Nice to Have:

• Experience managing Zendesk or similar customer service ticketing platforms.
• Background in fintech or brokerage environments.
• Understanding of ACH, wires, trading fundamentals, and the brokerage account lifecycle.
• FINRA SIE and/or Series 7 licenses.