Next Recruitment Process Jobs in Usa

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a Sr. Process Engineer based in Buffalo, NY.

The Sr. Process RSPC, Cheese & Powder Project Manager is responsible for managing and leading projects related to the RSPC's areas and the process manufacturing of our cheeses and powder products, from design to full implementation and support the plant production and quality operations. Working with Operations, Research and Development, the Project Manager will be responsible for optimizing the various production systems, which directly and indirectly support the manufacturing process by implementing new process or modifying actual process. Will be involved with existing and new processes in the company.

Travel will be required up to 75% of the time to plants based in NY, WI, CA, ID, NH, VT, AZ, TN & MI or to manufacturers/vendors site locations nationally and internationally.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Develop drawings, scopes of work, budgets and timelines as needed to prepare a project for submittal.
• Source vendors, negotiate and acquire quotes for project investments.
• Source, negotiate and acquire quotes for budgetary needs
• Manage projects.
• Track projects cost and maintain them within budget.
• Coordinate project review meetings to include setting them up, keeping meeting notes, and reporting out results to key stakeholders.
• Manage principles for the effective execution of projects.
• Work cross-functionally to ensure projects meet the needs of all key stakeholders to include but not be limited to Quality, Food Safety, Planning, Operations, and Maintenance.
• Attend Factory Acceptance Tests as required to validate equipment purchases.
• Lead and assist in the development of the annual capital budget.
• Travel and / or extended or off work hours may be required based on project needs.
• This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these Essential Duties and Responsibilities.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Bachelor's degree in mechanical or chemical engineering.

Experience

• 5+ years' experience working on capital expenditure projects as project manager,
• Food Industry required,
• Dairy process preferred,
• Minimum of 5 years of USDA or FDA regulated plant experience supporting manufacturing and utilities

Specialized Knowledge

• Microsoft Office, Advanced Excel skills; macros, pivot tables, AutoCAD (equipment & P&ID dwg)

Skills / Abilities

• Strong attention to detail
• Ability to audit, investigate and improve manufacturing process machinery,
• Effectively communicate to internal and external customers,
• Prioritization, organization, time management, and follow-up skills,
• Continuous improvement mindset,
• Ability to work with minimum supervision,
• Ability to travel to plant and machine manufacturers sites nationally and internationally.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a Sr. Process Project Manager based in Londonderry, New Hampshire. As a Senior Process Project Manager, the role will carry out responsibilities such as but not limited to leading and executing strategic capital investment and process improvement projects that enhance the design, performance, and reliability of our yogurt manufacturing operations. The role includes overseeing projects from concept through full implementation, ensuring alignment with corporate standards, plant operational needs, and product quality expectations. Responsibilities include driving process design, managing cross-functional project teams, supporting production and quality operations, and ensuring successful commissioning of new or upgraded yogurt processing systems. Additionally, the Senior Yogurt Process Project Manager will collaborate with other Lactalis USA Corporate team members, the Lactalis Group Corporate Engineering & Equipment Department, R&D, Quality, Finance, and Plant Engineering and Operations teams to align duties with the company's goals and values.

• Define project objectives, deliverables, and performance criteria to support strategic business goals within yogurt manufacturing and processing.
• Conduct site assessments and feasibility studies to evaluate technical constraints, operational impacts, and cost-benefit considerations.
• Partner with Key Stakeholders at Corporate and Plant level - including Production, Quality, Planning, R&D, Finance, Safety, Maintenance, and Engineering - to obtain buy-ins and to ensure that project designs meet business, operational, and regulatory expectations.
• Develop complete project packages including process flow diagrams, P&IDs, equipment layouts, scopes of work, cost estimates, timelines, ROI, and risk assessments required for capital project justification and submittal.
• Identify, evaluate, and prequalify suppliers, engineering firms, and equipment vendors aligned with corporate standards and yogurt processing technology requirements.
• Lead vendor negotiations to secure competitive quotations for capital assets, installation services, and engineering support.
• Prepare comparative analyses and recommendations for purchasing decisions and capital investment approvals.
• Lead end-to-end project management for yogurt process initiatives, from conceptual design through commissioning, ramp up, project closure, and handover.
• Maintain and distribute comprehensive Project Schedules, identify critical paths, implement mitigation initiatives, and propose acceleration plans to ensure all projects are completed in accordance with the timelines in the Savings Plans and ROI calculations.
• Coordinate and facilitate project review meetings, develop and distribute meeting minutes, and escalate issues or risks to key stakeholders as required.
• Attend Factory Acceptance Tests (FAT), Site Acceptance Tests (SAT), and commissioning activities to ensure equipment performance aligns with specifications and project objectives.
• Oversee installation, startup, and optimization of yogurt processing systems, resolving technical issues and ensuring seamless integration with existing operations.
• Ensure all projects comply with corporate engineering standards, environmental regulations, food safety requirements, and applicable industry codes.
• Promote continuous improvement and standardization of yogurt processing technologies across the global manufacturing network.
• Travel to domestic and international manufacturing sites, vendor locations, and corporate offices as necessary to support project planning, execution, and commissioning.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Bachelor's degree is required.
• A major in Food, Chemical, Mechanical, or Industrial Engineering is required.

Experience

• 8+ years working on Capital Expenditure, managing multi-million-dollar projects is required. Corporate or multi-site project management experience is preferred.
• 8+ years of experience in the Dairy, Beverage, or Liquid Food Manufacturing industry is required.
• 5+ years of experience in a USDA or FDA regulated industry is required

Certifications and specific knowledge

• The following certification is recommended for this role: Project Management Professional certification.
• Knowledge of Capital Project Management tools (Project Initiation, Stage-gate, Risk Management, Cost Tracking, FAT/SAT protocol Development and Execution, Project Closure) is required.
• Knowledge of Contract Management and Vendor Management are required.
• Knowledge of Food Safety & Regulatory requirements (Pasteurized Milk Ordinance, Sanitary Design, 3-A Standards, cGMP, Microbiological control) is required.
• Understanding of Dairy Process unit operations (Separation, Standardization, Pasteurization, Homogenization, Fermentation, etc.) is required.
• Knowledge of Mass & Energy Balances and Process Modeling is required.
• Knowledge of Tank and Piping design (including agitation, heat transfer, hygienic fittings, pumps, valves) is required.
• Understanding of Production Lines, OEEs, Capacity & Saturation calculations, and integration with upstream process equipment is an asset.
• Understanding of process Automation & Controls (PLC, Scada, MES, Batch and Recipe management) is a plus.
• Knowledge of MS Office applications, MS Project, and AutoCAD is required. Knowledge of Excel pivot tables and macros is preferred.

Work Conditions

• Travel is required up to 75% monthly.
• Extended hours may be necessary depending on the project needs
• To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) will be provided.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties and responsibilities.
• This position requires physical presence in the office, in accordance with the guidelines of the Hybrid Work Policy.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future

From your PASSION to ours

Lactalis U.S Yogurt, part of the Lactalis family of companies, is currently hiring a Processing Manager based in Casa Grande, AZ.

The Manager, Processing, will be primarily accountable for the daily management and execution of all milk-receiving and processing areas. This critical role will be responsible for achieving annual operational goals across key metrics, including safety, cost, quality, material yields, and capital projects. The Manager will provide strong guidance to optimize processing, manage daily operations, recommend manufacturing improvements, and will be specifically responsible for raw material management and the execution of the plant savings plan to enhance financial performance. Additionally, the role will include the vital responsibility of overseeing employee training and development. The role will report to the Assistant Plant Manager.

From your EXPERTISE to ours

Key responsibilities for this position include:

• Enforce and apply all Environmental, Health & Safety (EHS) rules, including participation in risk assessments and coordinating root cause analysis for safety events.
• Ensure strict compliance with government standards (FDA, OSHA) and regulatory requirements (Good Manufacturing Practices, FSSC22000).
• Maintain and enforce hygiene and food safety rules, coordinate deviation root cause analysis, and ensure proper sampling and control practices are followed.
• Execute quality assurance programs to prevent product defects and direct process adjustments to maintain conformance with quality standards.
• Ensure the consolidation and reliability of the Mass Balance for accurate material accounting and monitor analytical equipment reliability.
• Optimize technical and financial performance of the department, partnering with the Manager and contributing to the budget process.
• Drive raw material results and actively lead the execution of the plant savings plan.
• Complete and analyze Key Performance Indicator (KPI) files and reports covering production volume, yields, quality, and efficiency.
• Coordinate activities across departments by conferring with supervisors/Managers and collaborating to enforce quality and proper equipment maintenance.
• Manage staff administrative functions (e.g., approving time records) and manage relationships with outside vendors, while also leading root cause analysis for downtime prevention.
• The incumbent is responsible for the overall direction, coordination, and evaluation of Processing Supervisors & Assistant Manager in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education & Experience

• An Associate's Degree or equivalent experience (7 years) is required. A Bachelor's Degree is preferred.
• Majors in business, engineering, manufacturing, or a related field are required.
• 4+ years of supervisor experience is preferred.
• Previous employment in a food industry setting is preferred.

Skills / Abilities / Knowledge

• Ability to prioritize and meet deadlines within specified time constraints.
• Ability to operate in a team environment.
• Ability to adapt in a changing work environment.
• Computer proficiency: Excel, Word, and PowerPoint.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Ford's legacy of innovation is about to reach new heights. Imagine being on the ground floor of something truly extraordinary. At BlueOval Battery Park Michigan, we're not just assembling battery systems; we're leading a transformation. As a key member of our start-up team, you'll have a once-in-a-lifetime opportunity to launch a state-of-the-art manufacturing facility from the ground up. Imagine: you, at the forefront of the electrification movement, helping to bring the next generation of vehicles to driveways, job sites and highways everywhere.

At BlueOval Battery Park Michigan, you will...
• use your entrepreneurial skills and team mindset to come up with data-driven solutions
• build and lead an agile team to deliver the advanced technology that drives the future
• create a culture of trust, encourage diversity of thought and foster leadership in others
• be part of the historic transformation of the automotive industry.

What you'll do...

• Maintenance Work Planning & Scheduling:
  • Lead the detailed development, coordination, and control of maintenance and project work packages to ensure safe, compliant, and efficient execution, particularly during facility ramp-up and ongoing operations.
  • Develop and maintain integrated schedules for preventative, predictive, and corrective maintenance activities, including weekend and shutdown plans, utilizing advanced planning tools (e.g., Primavera P6, Maximo, SAP).
  • Create comprehensive work packages detailing procedures, permits, required materials, resource allocation, and craft-specific task sequences.
  • Conduct field walkdowns to confirm job scope, work boundaries, safety conditions, and material readiness, ensuring plans are executable and align with plant procedures.
• Asset Management & Continuous Improvement:
  • Identify spare parts and develop initial preventive maintenance (PM) job plans for new equipment, continuously reviewing and improving existing job plans based on equipment failures, feedback from skilled trades, and engineering input.
  • Assess and understand risks during the repair process, developing equipment validation plans post-repair to ensure reliability.
  • Lead and coach teams in leveraging machine monitoring tools to identify and eliminate production constraints, driving continuous improvement (SQDCPME) initiatives.
  • Participate in MOS meetings to analyze equipment failures and contribute to Root Cause Analysis (RCA) activities.
• Coordination & Data Management:
  • Coordinate multi-discipline work planning activities across mechanical, electrical, instrumentation & control (I&C), and facility workstreams.
  • Interface with engineering, operations, and other relevant teams to validate scope, field conditions, and ensure work readiness.
  • Ensure accurate data entry and status updates in the Computerized Maintenance Management System (CMMS) (e.g., Maximo, SAP) to support real-time schedule forecasting, outage coordination, and KPI reporting.
  • Generate comprehensive reports and metrics on planning progress, schedule compliance, and work package readiness for leadership and stakeholders.
• Compliance & Operational Support:
  • Apply formal change management protocols to address scope, schedule, or resource deviations while maintaining configuration control.
  • Ensure strict adherence to all government, industry, and Ford corporate safety, health, environmental, and quality standards throughout all planning activities.
  • Synchronize resources and activities required for problem-free equipment start-ups and shutdowns.
  • Be flexible and willing to assist with other job functions and departments as needed, including back-filling other roles, to support overall facility operations.
  Candidates must possess full flexibility and a readiness to consistently work across all established standard, operating, and rotational shift schedules, encompassing day, night, weekend, and holiday shifts.

• High School Diploma or Equivalent.
• 3+ years of demonstrated maintenance leadership experience, directly managing teams and indirectly influencing cross-functional groups to achieve objectives.
• 3+ years strong working knowledge and proficiency with a Computerized Maintenance Management System (CMMS) (e.g., Maximo, SAP PM) is essential.
• 3+ years ability to read and interpret technical drawings, schematics, and equipment manuals.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Even better, you may have...

• Bachelor's degree in Engineering (Electrical, Mechanical, Industrial) or a related technical field.
• 5+ years of progressive experience in maintenance work planning within a heavy industrial or manufacturing environment.
• Experience in a battery pack manufacturing facility or a similar highly automated process industry.
• Strong knowledge of project controls, including cost estimation, earned value, scheduling logic, and risk mitigation strategies.
• Familiarity with Lean Manufacturing principles, Root Cause Analysis (RCA), and FMEA processes.
• Demonstrated experience with advanced scheduling software (e.g., Primavera P6, MS Project)
• Prior experience in a facility start-up or new equipment commissioning environment.
• Six Sigma: Black or Green Belt certified.
• Knowledge of constraint management principles.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

This position is a salary grade 8 and ranges from $96,720-162,120.
For more information on salary and benefits, click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

#LI-Onsite

#LI-NS3

Director to VP of Process/Manufacturing & Engineering

Location: Seattle, WA / Reports to: Chief Executive Officer (CEO)

The core of this position is someone who has directly taken a chemical or process manufacturing technology from early stage development through pilot and into commercial production. Specifically someone who has scaled a process based manufacturing system, liquids, heat, pressure, continuous or batch processing, from benchtop or pilot scale to revenue generating commercial scale.

Must have

• Direct experience scaling a process-based manufacturing system from pilot or bench scale to commercial production, ideally with clear quantifiable outcomes.

Strong preference

• Experience doing this scale-up within a startup or resource-constrained environment.
• Background in chemical or process engineering rather than mechanical or discrete manufacturing.
• Experience building operational, quality, and production infrastructure during the early commercialization phase.
• Quantifiable impact metrics around scaling chemical processes. This can take a few different forms, “ X size pilot to first $Y M/yr commercial production" or “Increased production Z%” etc.

Further, someone who has operated across engineering, supply chain, and operations, a true “operations-oriented engineer.” High level of independence and drive, ideally someone who proactively flags risks, pushes timelines, and takes ownership of execution.

This is a senior, execution-focused leader, responsible for translating our technology into safe, reliable, on-spec, and cost-disciplined production at scale via our external partner network. You will own the production and engineering strategy, including leading technology transfer, managing contract manufacturer (CM) performance, and driving EPC execution for facility expansion while working with executive leadership to set the strategy for continuous improvement and a large-scale manufacturing network. You will serve as the primary commercial and technical bridge between internal innovation team and the manufacturing environment. This role requires a leader who is equally comfortable turning a wrench, reviewing P& IDs, negotiating multi-million-dollar MSAs, and acting as the owner’s representative & quote, on major capital projects.

What You’ll Do

1. Strategic Technology Transfer and Scale-up

○ Lead the ‘Bench-to-Plant’ Interface: Manage the technical hand-off from internal development to external partners, ensuring processes are robust, documented, and ready for commercial-scale production.

○ Scale-Up Oversight: Steward production, quality, and throughput during the critical transition from pilot to commercial runs, troubleshooting as necessary

○ Process Integrity: Ensure high standards for quality and yield is maintained when processes leave our internal control and enter our partner network.

○ Manage all aspects of technology transfer from R&D to contract manufacturing partners, driving tonnage-scale, on-spec production.

○ Planning for Velocity: properly scope and strategically plan timelines to maintain a venture backed pace for scale-up

2. Contract Manufacturing Ownership and Commercial Strategy

○ Commercial Negotiation: Lead the negotiation of Master Service Agreements (MSAs), tolling fees, and other manufacturing contracts. You are responsible for structuring deals that align incentives and protect our interests.

○ Partner Management: Serve as the single point of accountability for CM relationships. Set, track, and enforce KPIs for quality, OTIF delivery, and yield.

○ COGs Ownership: Own the external production cost model and rigorously define cost drivers and partner with the finance team to forecast scenarios and define and refine unit economics.

3. EPC Leadership and Scale Up

○ Project Delivery Strategy: Select and manage the appropriate project delivery model (e.g. Design-Bid-Build vs EPCM) and lead the selection of EPC vendors

○ Front-End Definition: Provide rigorous oversight of FEL/FEED stages to lock in scope before capital commitment.

○ Owner’s Representative: Act as primary “Owner’s Rep” for all capital projects, holding external firms accountable for schedule, cost, quality, and safety performance, serving as decision maker of change orders.

○ Own the Build: Oversee the physical execution of facility upgrades or new builds, ensuring a seamless handover to operations.

○ Provide technical input into the strategy of where and how to manufacture product to support business growth

4. Quality, Safety, and Risk Management

○ EHS Compliance: Audit and enforce safety standards at CM and any external sites where we are operating.

○ Supply Chain Risk: Identify point of failure in our external network and develop contingency plans for capacity and logistics

○ Quality: Own and maintain Ravel’s quality management framework, including oversight of SOPs, documentation, and continuous improvement across internal operations and external partner.

What You’ll Bring

● B.S. or M.S. in Chemical Engineering, Process Engineering, Materials Science, Mechanical Engineering, Industrial Engineering, Chemistry or a closely related discipline, or equivalent experience gained through progressive responsibility in manufacturing operations. A PhD or MBA is a strong plus.

● 10+ years’ experience in chemical/process manufacturing, technology transfer, and/or contract manufacturing at pilot or commercial scale.

● Capital Projects Fluency: Demonstrated experience acting as the “Owner” on a capital project ($20M+). You understand the difference between FEL 1/2/3 and know how to control TIC.

● Commercial Acumen: Strong experience negotiating tolling agreements, joint development agreements, and construction contracts. You know how to structure a deal to protect IP and cash risk.

● Technical Authority: Ability to read PFDs/P&IDs and challenge engineering partners on design.

● Willingness to Travel: This role requires being present where the work is, at CMs and construction sites (approx 30-50% travel)

This is an opportunity to own manufacturing strategy and execution at a company scaling breakthrough technology into the real world. You will shape how we manufacture globally, with executive-level accountability for cost, quality, delivery, and facilities, and play a central role in the company’s next phase of growth.

Join a passionate, visionary team as we build a future where textile production and consumption are part of a sustainable, closed-loop system.

Traits and Characteristics:

● Hustle

● Team player (our team)

● Positive attitude

● 100% integrity

BPO Manager

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let's redefine excellence, together.

Job description

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated BPO Manager. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Customer Success department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts.

We are looking for a manager who will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, generating positive customer experiences, and driving growth through renewals and net retention improvements. You will manage, train and develop a team who will provide exceptional customer service to our ProDirect house and field managed accounts.

About us:

Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07035

Key Responsibilities:

· Build and lead a world-class team:

o Manage, recruit and develop a high performing customer focused

o team

o Drive practices to track performance of teams and individuals

· Work cross-functionally with sales, marketing, customer service and operations teams in order to solve issues related to customer satisfaction

· Serve as a trusted advisor for customers, supporting a Customer Success Team to develop strong relationships and a deep understanding of customer needs to deliver an ongoing best-in-class customer experience

· Create and implements sales strategies to help the team achieve their sales goals.

· Set targets and objectives for the team and ensure team members meet individual and group goals.

· Track and analyses sales metrics to identify trends, patterns and opportunities for improvement.

· Provides coaching and training to sales team members to improve their sales skills and performance.

· Assist recruiting and hiring sales personnel whose skills match the company's goals.

· Works with customers to build and maintain strong relationships.

· Work closely with other departments, such as marketing and customer service, to improve the overall sales process and customer experience.

· Conduct market research to identify new business opportunities and potential customers.

· Identifies and pursues potential sales leads to expand the customer base.

· Develops pricing strategies that are competitive and profitable for the company.

· Manage the sales pipeline to ensure their team follows up on leads effectively and efficiently.

· Creates sales reports that provide insight into the team's performance and progress.

· Provides support to customers who have questions or concerns.

· Evaluates the sales team's performance and provides feedback on how to improve.

· Help promote a positive team culture that encourages collaboration, growth and success.

· Advocate for strategic customer needs and feedback

· Implement and coordinate marketing programs

· Identifying opportunities for upselling and cross-selling

Qualifications:

• 5+ years of demonstrated progressive experience leading customer success managers or account management.
• Proven experience leading teams and leveraging customer success best practices
• Proven ability to develop strategies, translate them into initiatives and track successful delivery
• Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate customer success teams.
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning.

· Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.

· Able to collaborate across the organization and with external stakeholders.

· Holds strong operational skills that will drive organizational efficiencies and customer satisfaction.

· Willing and able to address escalated client issues with speed and urgency.

· Willingness to travel as needed.

· Excellent communication skills (phone and written)

· Ability to work in a team environment

· Self-motivated and driven, with the ability to thrive in a fast-paced sales environment.

· Effectively engage with professionals at all levels.

· Strong consultative relationship-building abilities

· A genuine passion for connecting with clients and understanding their unique needs.

• Bonus Points for Dental Customer Success/Lab Experience

Join our dynamic team and unleash your passion for managing, problem resolution, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today!

Job Type: Full-time

Salary:

• $75,000 + Bonus opportunity

Benefits:

• 401(k) + 3% corporate match
• Dental/Health/Vision insurance
• Vacation and Holidays
• Referral program
• Career advancement opportunities

Work Location:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07305

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service Management: 5 years (Required)
• Overseas Team: 3 years (Required)
• Training Staff: 5 years (Required)

Work Location: In person

At STERIS, we are dedicated to creating a healthier and safer world through innovative healthcare and life science solutions. As industry experts in sterile processing, our teams process over 150 million instruments annually for our customers. We are looking for a dynamic and experienced Senior Manager, Sterile Processing to join our team and lead our facility's production and quality efforts. As a Senior Manager Sterile Processing, you'll oversee production and quality performance across outsourced facilities and customer accounts. You'll be the driving force behind ensuring customer satisfaction by proactively managing daily operations, meeting contractual obligations, and upholding the highest standards in sterile processing. You'll provide on-site support, training, and strategic communication to both internal teams and client facility staff. You'll ensure strict compliance with regulatory standards from the Department of Health, TJC, DNV, OSHA, CDC, AAMI, and AORN. Leveraging your expertise in process improvement, you'll lead impactful initiatives using STERIS Process Improvement (PI) modules, driving efficiency, safety, and service excellence across all operations.

This is an onsite role based in Chicago, IL.

What you'll do as a Senior Manager Sterile Processing:

Lead and inspire a high-performing leadership team to deliver exceptional day-to-day service that meets customer needs, contractual obligations, and business goals.

Build and maintain strong relationships with customers at all levels, including executive leadership, ensuring satisfaction through regular KPI reviews, pulse checks, and bi-annual business reviews.

Proactively resolve customer issues by identifying root causes, implementing corrective action plans, and tracking measurable outcomes.

Collaborate with STERIS Business Development and internal teams to identify growth opportunities, support contract changes, and expand service offerings.

Ensure full compliance with all regulatory standards (DOH, TJC, DNV, OSHA, CDC, AAMI, AORN) and facility policies across all operations.

Oversee staffing strategies, aligning resources with fluctuating demand and ensuring leadership is equipped to do the same.

Foster a culture of employee engagement, retention, and safety through ongoing communication, training, and development.

Manage recruitment, onboarding, coaching, and performance management to build a skilled and motivated team.

Drive continuous improvement by leading process improvement initiatives using STERIS PI modules and coaching others in PI methodology.

Ensure accurate and timely completion of all administrative functions, including documentation, billing, inventories, and time records.

Effectively manage P&L responsibilities, ensuring financial targets are met while delivering high-quality service.

Implement new policies, procedures, and services in alignment with contracts and STERIS standards to enhance customer experience.

Collaborate across STERIS operations, service, and finance teams to support business objectives, manage invoicing, and ensure accurate financial reporting.

The Experience, Skills, and Abilities Needed:

High School Diploma

10 years of experience in Sterile Processing and 5 years of Sterile Processing leadership

CRCST or CBSPD Certification. If not certified at point of hire, certification must be obtained within 12 months of hire.

Must be able to be compliant with hospital/customer credentialing requirements.

Preferred Experience:

Bachelor's degree

Leadership experience supporting a minimum of 20 Operating Rooms

Pay range for this opportunity is $113,900.00 - $147,400.00. This position is eligible for bonus participation.

Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.

STERIS offers a comprehensive and competitive benefits portfolio.

STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law.