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What we offer: Competitive Wages Paid Time Off Room for Growth Health, Dental, & Vision Insurance Supportive Management Team 401k & so much more! Overview: BDC / Internet Sales Representatives will be responsible for handling all incoming phone calls and internet leads as well as confirming sales appointments and performing long-term follow-up on all unsold customers.
BDC Representatives will strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
What you'll do: Effectively communicate with internet customers and prospective customers according to their preferred method of communication – phone, email, or in person Make outbound calls to book and confirm appointments Manage internet sales leads by continuously checking the online chat and emails, responding to inquiries immediately Maintain excellent knowledge of all vehicle makes, models and their features Provide the highest level of customer service to create lifelong customers Follow up with existing and potential customers to generate leads and close sales What we are looking for: Successful BDC/Internet sales professionals have come from a variety of backgrounds.
The ideal candidate has customer service and/or a general sales background.
Previous customer service experience Previous call center and/or internet sales experience a plus Comfortable making outbound sales calls Strong communication skills in order to work most effectively with customers Excellent organizational and account management skills Self-motivated with exemplary follow up skills Apply Now!
Avvo is changing what it means for consumers to find professional legal help. Every year millions of people seek professional legal assistance. Avvo makes that easy with online profiles for nearly all 1.3 million US registered lawyers and high-quality legal content on an optimized website at scale. We connect those in need of legal services to attorneys with specialties in the area of need. Avvo is part of Martindale-Avvo, the largest legal marketing network.
Join Our Team:
- Avvo was recognized as one of the Top 100 Marketplaces in the country by Andreessen Horowitz in 2020.
- Every 5 seconds someone receives free legal guidance on Avvo.
- Avvo is a dog-friendly office located in the heart of Seattle at the beautiful 8th & Olive building, just a few blocks away from Pike Place Market.
- Nestled in Seattle's tech community, we offer scenic views of the city and surrounding areas from any floor at Avvo!
Avvo is looking for a stellar inside salesperson to further develop our relationships within the legal community. This position will grow Avvo’s product sales (advertising, websites, and other products) markets and be a major contributor in building our business. Our Account Executive role will have a positive impact for those seeking a challenging yet rewarding career in sales.
What You’ll Do In This Role:
- Our team members will acquire new accounts through high volume outbound cold-calling.
- Networking and marketing opportunities with attorneys and legal firms.
- Present and educate Avvo advertising solutions and other products to potential clients.
- Demonstrate the ability to manage negotiations and close transactions while providing information on the client's return on investment.
- Consistently perform to the highest level with meeting and exceeding new business and revenue goals.
- Ability to adapt and change within a fluid business environment.
- Meet and exceed revenue goals.
What To Bring:
- Individuals that are fearless, coach-able, competitive and arrive each day with a positive attitude is a MUST!
- Strong organizational, attention to detail and time management skills are a MUST!
- Leadership experience is highly valued and highly appreciated.
- Experience communicating with prospects or customers is highly valued.
- Experience in a short sale cycle, retail or hospitality management is a plus.
- Salesforce or Customer Relationship Management software experience is a plus.
- Ability to provide professional written and verbal communication.
- Working knowledge of Google Suite and other technical suites is a plus.
Benefits To Help You Balance Your Life:
We want our employees to be healthy, have time to unwind, and pursue their passions. We value your personal time as much as you do.
- Paid vacation and paid holidays.
- For employees in Seattle safe and sick time.
- Medical, dental, and vision benefits.
- 401(k) plan with a company match.
- Accessible and transparent leadership team.
- Employee recognition program.
- Casual dress attire.
- A few in-office Seattle perks.
- Company-paid ORCA card.
- Dog-friendly office - Seattle.
- Free snacks!
This is a base + commission role with a base of $50k.
We look forward to receiving your application!
Avvo is an Internet Brands company.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands®, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands and its wholly-owned affiliates are an equal opportunity employer.
At Martindale-Avvo, we're more than just a company – we're a dynamic team driven by a passion for innovation and excellence in the legal industry. As a leading provider of legal marketing solutions, we empower attorneys to put their best firm forward and connect with clients at their point of need. We are forward-thinkers, creatives, and industry experts who are dedicated to revolutionizing the way attorneys navigate the digital landscape. With a rich heritage spanning decades, we've cultivated a culture of collaboration, growth, and continuous learning.
When you join Martindale-Avvo, you become part of a diverse community united by a shared commitment to excellence. We value integrity, accountability, and a relentless pursuit of success. Join us and be part of a team that's shaping the future of legal marketing.
Account Manager
Avvo is seeking a driven, self-starting Account Manager to further develop our client services and supporting functions. Our Account Managers are responsible for developing long-term relationships with key legal clients, advocating on their behalf and fostering their success using Avvo’s existing advertising websites and other products.
What You Will Do In This Role:
- Manage an average of 350-450 clients while providing the highest level of sales and support.
- Maximize and grow a book of business with target opportunities for up-selling and cross-selling additional Avvo products and services.
- Provide strategic consultative marketing advice while assisting clients in the optimization of their Avvo profile and advertising.
- Responsible for outselling cancellations with active clients as this is a sales role.
- Ability to analyze and interpret data such as performance metrics and historical trends.
- Maintain existing relationships with a focus on continuously building new business for Avvo.
- Advocate on behalf of and assist all Avvo customers to the highest degree.
- Meet and exceed revenue monthly sales quotas.
What To Bring:
- Bachelor’s degree or equivalent work experience preferred.
- Ability to provide professional written and verbal communication.
- Working knowledge of Google Suite and other technical suites is a plus.
- Experience with Salesforce or CRM.
- Strong organizational, attention to detail and time management skills are a MUST!
- We value individuals that are fearless, coach-able, competitive and arrive at Avvo each day with a positive attitude.
Benefits To Help You Balance Your Life
Free snacks and drinks are great (we have that), but we want our employees to be healthy, have time to unwind, and pursue their passions. We value your personal time as much as you do.
- 3 weeks paid vacation, sick days and paid holidays
- Medical, dental, and vision benefits
- 401(k) plan with a company match
- Company-paid ORCA card
- Accessible and transparent leadership team
- Employee recognition programs
- Dog-friendly office
- Casual dress attire
We look forward to receiving your application!
This is a base + commission role with a base that starts at $50k.
Avvo Is An Internet Brands Company
About Internet Brands:
Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit Brands and its wholly-owned affiliates are an equal opportunity employer.
Overview : Are you energized by the thrill of closing a deal? Are you looking for a flexible schedule? Do you love meeting new people and having the freedom to control your own success? If so, this is your chance to turn ambition into action.
At TDS Telecom , our Door to Door Sales Representatives are more than sellers—they're trusted advisors and community connectors.
Every day, you'll be out in the field, meeting homeowners face-to-face, introducing them to cutting-edge fiber internet , TV, and phone services that make life better.
You're not just selling—you're shaping how people experience technology.
Want to see what a Day in the Life of a Sales Rep looks like? Click on the link below! What you'll do: Connect with your community by knocking on 60 doors each day and sparking conversations with 15–20 people.
Make an impact by helping 1–3 families daily upgrade to faster, more reliable internet that keeps them connected.
Be the face of TDS —represent our brand with professionalism, enthusiasm, and a commitment to exceptional service.
Why You'll Love It Unlimited Earning Potential: Base salary uncapped commissions .
Performers can earn $70,000–$100,000 annually .
($70,000 is the minimum you should expect to make in this role!) Freedom & Flexibility: Manage your own 40-hour workweek with hours between 9 AM–9 PM, Monday–Saturday.
Yes, you get to schedule your working hours around your personal life! Hybrid Perks: Spend 20–25% of your time on admin work from the comfort of home.
Own Your Territory: Knock on doors, spark conversations, and showcase TDS's residential products and services.
Be the Local Expert: Attend community events alongside our Marketing team, educating neighbors about the benefits of TDS Extra Benefits That Set Us Apart Day-one benefits package Monthly gas/mileage stipend phone allowance Ramp-up payments for your first two months Exclusive rewards: Top performers earn an all-expenses-paid tropical getaway! TDS Discounted Services available! 3 Weeks of Paid Vacation and 2 Weeks of Paid Sick time PER YEAR! If you're ready to take control of your career, earn what you deserve, and make a real impact in your community, apply today and start building your future with TDS Telecom! Responsibilities : Engage with potential customers : Reach out to both new and existing prospects through door-to-door visits, networking, and referrals to inform them about TDS's voice, data, and television services within your assigned territory.
Conduct sales calls : Identify customer needs, provide relevant information, and sell TDS services to prospective customers to achieve your sales targets.
Complete sales documentation : Accurately record and submit daily sales orders, agreements, third-party verifications, and reports to your supervisor, following company guidelines.
Oversee customer accounts : Manage customer relationships from the initial sale through installation, conducting follow-up calls to ensure satisfaction post-installation.
Create community buzz : Organize and participate in community events to create sales opportunities and increase brand awareness.
What We're Looking For: Self-Motivated : You're driven, ambitious, and always looking for ways to improve.
Charisma and Confidence : You're a people-person who loves talking to new people and making connections.
Goal-Oriented : You thrive on hitting targets and love the thrill of closing a deal.
Qualifications : Required Qualifications Must have access to reliable transportation Must be eligible for a seller's permit and/or solicitors license as required by market Please note : This position may require additional local background checks and permitting processes to obtain licenses to sell, as required by local municipalities and government.
Any licenses or permits required will be company-paid and provided.
Benefits We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness.
Join us and experience a work environment where your well-being is a top priority! Associates scheduled to work 20 or more hours per week have access to: Medical Coverage Dental Coverage Vision Coverage Life Insurance 401(k) Plan Generous Vacation & Paid Sick Leave Seven Paid National Holidays & One Floating Holiday Paid Parental Leave (6 weeks after 12 months of employment) Adoption & Surrogacy Assistance Employee Assistance & Wellness Programs Associates working 30 or more hours per week additionally have access to: Short-Term & Long-Term Disability TDS Service Discounts Education Assistance Paid Volunteer Time In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development.
To learn more, click here .
Who is TDS Telecom? TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S.
With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide.
Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect.
Visit to learn more! At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce.
We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Edikted is looking for a highly creative, trend-obsessed Content Creator to join our growing Marketing & Creative team. This role is built for someone who lives and breathes internet culture, understands the Gen-Z fashion landscape, and knows how to create scroll-stopping content that drives engagement, traffic, and community.
You’ll concept, shoot, edit, and publish original content across TikTok, Instagram, Pinterest, YouTube Shorts, and emerging platforms — translating trends into brand-right moments at the speed of fast fashion.
This is a hands-on, creator-first role for someone who is comfortable both in front of and behind the camera.
What You’ll Do
- Concept, shoot, and edit short-form video and static content optimized for TikTok, Instagram Reels, YouTube Shorts, and other social platforms
- Develop trend-driven, reactive content that taps into viral sounds, formats, and cultural moments.
- Capture in-office, behind-the-scenes, styling, and product-focused content
- Create try-on hauls, styling edits, trend breakdowns, and campaign amplification content
- Stay ahead of fashion, pop culture, and internet trends — translating them into on-brand content ideas.
- Monitor performance metrics (views, engagement, saves, shares) and iterate quickly
- Partner with Social, Creative, and Design teams to align content with seasonal drops and campaigns.
- Pitch weekly content ideas based on data insights and trending topics
- Ensure all content reflects Edikted’s bold, confident, Gen-Z aesthetic
- Support influencer collaborations and creator partnerships
- Help build community through relatable, authentic storytelling
- Traveling is required.
What You’ll Bring
- 2–4+ years of experience creating content for fashion, beauty, or lifestyle brands
- Strong portfolio or social presence demonstrating high-performing short-form content
- Proficiency in CapCut, Adobe Premiere, Final Cut, or similar editing platforms
- Deep understanding of TikTok, Instagram, and emerging social platforms
- Strong on-camera presence (bonus if comfortable modeling/styling)
- Fast execution with attention to detail
- Highly organized and able to produce content at speed
- Passion for Gen-Z fashion, micro-trends, and internet culture
Benefits Include:
- Health, Dental, and Vision insurance, plus 401(k)
- Paid Time Off (PTO)
- Hybrid schedule: Monday–Thursday on-site at our Arts District HQ, Fridays remote
- Employee discount
- Salary range: 72,000-80,000
Account Director, Community Solutions (Bulk Acquisition) | Ripple Fiber
Location: Michigan
Team: Bulk Community Solutions
Reports to: VP, MDU (Mike Tarrant)
Type: Full-time
Travel: Up to 50% (primarily day trips; occasional overnights)
About Ripple Fiber
At Ripple Fiber, we deliver more than high-speed internet. We’re creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America’s most innovative, industry-leading fiber internet company, and help shape the future.
We believe the biggest wave starts as a ripple.
About Our Culture
We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.
About the Role
You’ll spearhead Ripple Fiber’s growth in multi-dwelling unit (MDU) communities by identifying, developing, and closing bulk agreements with builders, property managers, ownership groups, and HOA/board stakeholders. This is a strategic, field-heavy role requiring strong business development skills, contract negotiation expertise, and technical fluency. You will navigate Right of Entry (ROE) and Bulk Internet Master Services Agreements (MSAs), coordinate with internal build teams, and ensure successful community launches.
Responsibilities:
Deal Strategy & Prospecting
- Develop territory plans to source and progress MDU bulk opportunities (new build and brownfield), owning the funnel from first touch to signed ROE.
- Build and maintain influential relationships with key decision-makers and consultants across the MDU ecosystem, including property owners, HOA boards, developers, VP of Construction, building operations leaders, asset managers, multifamily brokers, property managers, and specialized consultants (legal, finance, IT managed services). Engage these stakeholders to influence complex, multi-party decisions and drive bulk agreements through long sales cycles.
- Generate leads through proactive networking, referrals, and on-site engagement, as well as participation in industry trade shows, multifamily conferences, and association events. Build visibility through memberships in key real estate and property management organizations, and leverage relationships with consultants (legal, finance, IT managed services) to uncover opportunities. Utilize CRM systems and market intelligence tools to identify and prioritize high-value accounts, including national and regional builders, developers, and ownership groups. Drive outreach campaigns targeting decision-makers and influencers across the MDU ecosystem to consistently feed the top of the funnel.
- Solution Design & Value Story: Create and deliver compelling value presentations that position Ripple Fiber as a trusted advisor to national and regional developer teams. Highlight fiber’s long-term reliability and future-proof performance, its impact on property resale value, and the strategic advantage of locked-in revenue streams through bulk agreements. Connect technical benefits to financial outcomes to influence key stakeholders.
- Diagnose property needs (construction timelines, riser/fiber paths, Wi-Fi architecture, TV/streaming preferences, billing models) and propose tailored solutions.
- Partner with Construction, Engineering, and Sales Ops to produce compelling proposals that include detailed scope, pricing, SLAs, launch plans, and network designs optimized for futureproofing and IoT readiness. Ensure proposals clearly communicate technical advantages and long-term scalability to meet evolving smart-building and connected community needs.
Negotiation & Contracting
- Lead negotiations for bulk service agreements and ROE; manage the legal redline process with internal counsel and stakeholders.
- Secure long-term agreements that optimize product penetration (managed Wi-Fi, HSI, video/streaming) and protect exclusivity where appropriate.
Launch & Post-Sale
- Orchestrate a frictionless handoff to delivery teams; stay engaged through install/launch to ensure resident activation and property satisfaction.
- Track results and course-correct to hit unit goals; assist in early lifecycle upsell/cross-sell (premium speed tiers, add-on services).
Performance & Reporting
- Maintain accurate pipeline, forecasts, and activity in CRM; prepare weekly territory updates and quarterly account reviews.
- Monitor competition and market dynamics; feed insights to leadership to refine offers and playbooks.
Qualifications:
Required
- 3–5+ years of field sales or account acquisition experience with complex, multi-stakeholder deals (telecom, multifamily, community sales, or related).
- Documented success exceeding quotas and closing contracts with property owners/PMs; comfort with long sales cycles.
- Proven negotiation and contract proficiency (proposals, ROE terms, pricing constructs); detail orientation for forecasting.
- Working knowledge of fiber networks, managed Wi-Fi; able to translate technical concepts into business outcomes for non-technical audiences.
- Strong communication (in-person presentations, phone/email/Teams) and executive presence with boards and C-suite stakeholders.
- Proficiency with MS Office (Excel, Word, PowerPoint) and CRM tools.
- Bachelor’s degree or equivalent experience.
Preferred
- Experience selling bulk MDU agreements; familiarity with HOA governance and legal review cycles (redlines, exhibits, SLAs).
- Prior work with new construction timelines and coordination across Engineering/Construction/Sales Ops.
Key Performance Indicators (KPIs)
- New Bulk Contracts Executed (per quarter)
- Units Under Agreement and Revenue Booked (against quota)
- Resident Penetration/Activation Rate at launch + 90 days
- Cycle Time from first meeting to signed ROE
- Pipeline Health: coverage ratio, stage conversion, forecast accuracy
Take the Lead & Grow with Ripple Fiber!
If you’re a motivated business development professional looking for an exciting opportunity to interact with property owners and grow your sales career, we want to hear from you!
We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you’re passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.
Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
As a Technical Support Account Associate (Tier 1), you will serve as the first point of contact for customers of a leading telecommunications provider. You will receive inbound calls from customers experiencing internet service-related interruptions. This role is responsible for basic technical troubleshooting, billing education, service upgrades, and general customer service support while delivering a positive and professional customer experience. Tier 1 associates focus on issue identification, resolution using established tools and procedures, and escalation when appropriate. This role is located onsite in Morrow, GA.
What you'll get
- Competitive hourly base pay + bonus opportunities after training
- Full health benefits (Medical, Dental, Vision)
- Cell phone benefits ($25/month per line; restrictions may apply)
- Referral for Life Program™ and abundant advancement opportunities
What you bring
- High School Diploma or equivalent required
- 1 - 2 years minimum previous customer service call center experience
- 1+ years of previous tech support experience preferred
- Ability to type 35 WPM with 90% accuracy or higher
- Open availability to work any time within our operating hours outlined below
Operating hours
- Monday-Sunday, 8:00 a.m.-8:00 p.m. EST
Training
- 4 weeks, typically Tuesday - Saturday, 8:00 a.m.-5:00 p.m. EST (subject to change based on business needs)
- Attendance: 100% required
What you'll do
Technical Support & Troubleshooting
- Receive inbound calls from customers experiencing service interruptions or technical issues
- Perform basic troubleshooting for common internet and usage-related issues
- Diagnose issues using approved tools, scripts, and troubleshooting procedures
- Create, update, and manage trouble tickets in the ticketing system
- Escalate unresolved or complex issues to appropriate internal teams following standard processes
Customer Service & Account Support
- Provide exceptional customer service with a customer-first mindset
- Educate customers on product features, service functionality, and common troubleshooting steps
- Assist customers with service upgrades, changes, and general account inquiries
- Respond to customer questions via phone and/or electronic communication channels
Billing & Payments Support
- Explain billing statements, charges, adjustments, and payment activity
- Educate customers on billing processes and available payment options
- Resolve basic billing-related inquiries or route appropriately when needed
Documentation & Systems Navigation
- Accurately document customer interactions and resolutions
- Enter, test, update, close, or cancel tickets per company procedures
- Navigate multiple systems and applications simultaneously
- Maintain awareness of service outages and customer-impacting events
Knowledge, Skills and Abilities
- Professional demeanor and strong interpersonal skills
- Ability to diagnose and resolve basic hardware, software, and network issues
- Ability to gather accurate information, respond effectively, and adapt to customer needs
- Logical thinking and structured issue resolution
- Ability to manage multiple interactions and meet SLAs
- Effective probing and listening skills to identify customer needs
- Strong verbal communication skills
- Working knowledge of computers and MS Windows
- Willingness to learn new systems, tools, and processes in a fast-paced environment
- Ability to navigate multiple screens and systems simultaneously
- Strong multitasking and attention to detail
- Minimum typing speed of 35 WPM with 90% accuracy or higher
- Ability to follow direction, accept coaching, and apply feedback
Work Environment & Schedule Requirements
- Ability to work in a 24/7 call center environment, including evenings, weekends, and holidays
- Fast-paced, customer-facing role requiring sustained phone and system use
Equal Employment Opportunity
VXI is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
ADA Accommodation
If you need a reasonable accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources to ensure accessibility consistent with applicable law.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Working with KBB and other software to identify trade value and set appointments to have the vehicle appraised with our dealership.
What we are looking for: Individuals with friendly and outgoing personalities Ability to build a strong rapport with guests Possess strong communication and organizational skills Excellent computer skills with the ability to learn new software Stay up to date on products to be able to successfully explain product performance and benefits to customers Individuals with prior sales, customer service, or hospitality experience is a plus A valid driver’s license with an acceptable motor vehicle record is required High school diploma or equivalent Responsibilities: Follow up internet leads from Kelly Blue Book of customers who have submitted appraisal requests for their vehicles Prospect for sellers via all mediums (craigslist, classified ads, etc.) Work internet and phone leads that are submitted by customers wanting to sell their vehicles.
Photograph and identify values on vehicles Develop and maintain a buying network Review trade-ins and appraisals through already-established processes Market to customers selling their vehicles What we have to offer: A culture of caring, belonging, and respect for everyone Managers that people want to work with Career growth and advancement Competitive compensation plans 401k retirement plans with company match Comprehensive health benefits packages, including telehealth and behavioral health services Paid employee referral program Recognition and bonus programs Paid time off and vacation benefits Employee discounts on parts, service, vehicle purchases, and local entertainment Why Automotive: Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.
Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities Technology: There is no industry more exciting than Automotive.
From keyless entry vehicles to electric cars, there is always something new happening in the industry.
You can be a part of these exciting changes.
As a Automotive Technical Specialis working in Detroit, Michigan, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing The Technical Support Specialist's role is to consistently improve and maintain a high level of professional customer satisfaction by troubleshooting and aiding in resolving technical repair issues.
The Technical Support Specialist follows documented protocols for first-contact resolution, escalations to second-level support, and follow-up to resolve dealer technical concerns.
During a Typical Day, You’ll Responsibilities: • Initially lead in providing support resources and repair strategies to dealer service teams.
• Assist dealers’ technical assistance request.
• Provide real-time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim.
• Provide real-time technical subject matter expertise to agents and dealer.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to dealerships regarding the status of submitted claims within client-specified timeframes.
• Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Properly log all dealer contacts into the appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
• Assist dealers via phone and email.
• Walk the dealer through all facets related to the escalating technical concerns.
• Escalate for additional assistance when needed.
Manage dealer escalation concerns/issues.
• Document processes where there are no current standards.
• Maintain a positive work environment that fosters team performance; support and contributes to open communication.
• Identify and report all concerns regarding the program to the appropriate Manager.
• Adhere to and support all Percepta business and quality initiatives and company policies and procedures.
• Attend and participate in team meetings.
• Demonstrate leadership capabilities.
What You Bring to the Role: Education • High School Diploma required • Associate’s degree preferred Experience •Minimum 2-3 years of customer service experience required •2 or more years of automotive technical knowledge or position-related experience required.
•Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training required •Diesel, Gas, Hybrid, and EV engine diagnosis and repair experience preferred •ASE, manufacturer, or state technician certifications in automotive service and/or repair preferred •Experience managing and maintaining application use preferred Skills • Strong communication, customer service, and organizational skills • Strong problem-resolution and decision-making skills • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to speak confidently about repair procedures • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems.
• Communicate and articulate in a professional and effective manner both verbally and written.
• Ability to exercise independent judgment and decision-making.
• Reasoning ability and logical thinking.
• A good listener with a proven ability to build relationships with all types of people.
• Strong time management skills, attention to detail, and outstanding follow-up skills.
• The ability to work well under pressure with tight deadlines.
A little bit more about your role: •Must be able to work onsite in the 17333 Federal Dr.
Suite 220 Allen Park, Michigan 48101.
•8-hour shift between 8:00 am – 8:00 pm EST, 5 days per week.
What You Can Expect •Competitive Salary with Incentives •Health/Dental/Vision/Life Insurance •Flexible Spending Account (FSA) and Health Savings Account (HSA) •401(k) with company match •Vacation/Sick Time and Paid Holidays •Tuition Reimbursement •Employee Assistance Program •Employee Discount Program •Training and Development Programs (Percepta College) Employee Rewards Program (Perci Perks) About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.
Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.
At Percepta, we: Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better – We take ownership and leave every process, person, and place better than we found it.
Win together – We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.
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As a Technical Representative II in Melbourne Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You'll Be Doing • Receive inbound calls from competitive make dealerships and independent repair facilities regarding powertrain warranty claims adjudication per contract terms and contact handling processes.
• Receive inbound calls from F/L dealerships, competitive make dealerships, independent repair facilities, and vehicle owners regarding warranty process/policy and claims adjudication per contract terms and contact handling processes.
• Receive inbound calls from independent inspectors taking verbal inspections reports and documenting them in the appropriate systems.
• Receive inbound emails from 3rd party vendors and process warranty claims for Motor craft products.
• Review digital photographs and supporting documentation.
• Provide real time powertrain related technical assistance to competitive make dealerships and independent repair facilities.
• Perform detailed claim analysis and adjudication per contract terms and contact handling processes.
• Place outbound calls to independent repair facilities and dealerships providing claim approval/denial details.
• Communicate with dealers and repair facilities in a professional, knowledgeable, empathetic manner pertaining to claim adjudication and concerns if authorization will not be provided.
• Provide assistance to F/L dealerships inquiring about the national powertrain network (NPN) • Provide assistance to F/L dealerships submitting powertrain warranty registrations.
Properly log all dealer contacts into appropriate contact system, to allow for an accurate historical view of contacts from the CRC.
What You Bring to the Role • High School Diploma or equivalent • Minimum 2-3 year of customer service experience • Minimum 1-year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training
- preferred A Bit More About Your Role • Ability to analyze repair shop diagnosis information to determine coverage eligibility • Ability to read and understand workshop manual and electrical schematics • Ability to speak confidently about repair procedures • Proficiency with part numbers and parts catalog supersession pertaining to powertrain assemblies • Excellent interpersonal skills • Ability to use conflict resolution and negotiation skills to resolve difficult contacts from an automotive technical perspective • Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.) • Flexibility and adaptability in a fast-paced environment • Ability to analyze and solve problems • Communicate and articulate in a professional and effective manner both verbally and written • Ability to provide technical coaching and feedback to TSR I & II level agents • Ability to exercise independent judgment and decision making • Reasoning ability and logical thinking • Strong computer and typing skills
- speed and accuracy of 40-60 WPM required • Intermediate computer skills required, i.e.
Web Browsing, Email • Two years of customer service experience with an emphasis on chat required • Ability to maintain the highest level of confidentiality • Basic knowledge of Microsoft Outlook, Excel, and Word preferred • Ability to work in a team fostered environment • Ability to work in a multi-tasked environment, while prioritizing and organize work About Percepta Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breath and play by them everyday.
As a Percepta team member, you can expect: Culture of Service
- to be treated like you are the customer from day one Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions Respect- a team that is accountable, dependable and gives you their full attention Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization CareerGrowth
- lots of learning opportunities for aspiring minds Diversity
- be a part of our growing diverse and community-minded organization that is all about having fun! Competitive Compensation
- we take care of family, which is why we offer more than just competitive wages and great benefits.
Our programs offer incentives and promote physical, mental, and financial wellness.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
Percepta is an Equal Opportunity Employer.
