Mphc Jobs in Usa

The primary job responsibility of the Nutrition Education Specialist is to greet and initiate exceptional patient service to all stakeholders, fulfill job expectations and task assignments efficiently and effectively.

Essential Functions

• Successfully completes of required training.
• Greets and assists all individuals who present to the Women, Infant, and Children (WIC) department.
• Cleans, maintains, sets up, and organizes the laboratory equipment to meet local and state quality assurance standards at the beginning and end of the day.
• Explains the mission of the WIC Program, the eligibility requirements, process for the services provided, voter registration process, rights and responsibilities, programs we refer, and other basic information.
• Determines what type of appointment(s) is/are needed and schedules appointment(s) in HANDS.
• Ensures the Separation of Duties by completing income verification and other approved tasks within the scope of work.
• Performs all the work required to administer and provide WIC services to eligible participants according to the Arizona WIC Program Policies and Procedures Manual (WIC PPM).
• Documents required data in HANDS and inputs accurate information.
• Answers basic questions, and initiates assistance for other requests outside of their scope.
• Transfers in-state and out-of-state clients in person and by video.
• Completes accurate height, length, and weight measurements, and hemoglobin values to help determine WIC eligibility.
• Provides nutrition education, including breastfeeding promotion and support that is responsive to the identified needs/interests of each participant.
• Provides follow-up breastfeeding support to participants.
• Provides mandatory and appropriate additional referrals reflecting the needs of the individual WIC participants.
• Documents nutrition services provided, including referrals and follow-up to referrals.
• Ensures that screening and referrals for lead testing and immunizations using a documented immunization record is performed.
• Provides participant-centered nutrition and breastfeeding support services to WIC participants and offers Mountain Park Health Center (MPHC) approved resources and incentives.
• Facilitates goal setting for behavioral change and follow-up on goals set.
• Provides breastfeeding support and promotes a culture of breastfeeding.
• Promotes breastfeeding to WIC participants and provides breastfeeding education and support and refers to and promotes the Breastfeeding Peer Counseling Program, when appropriate.
• Prescribes and tailors a food package appropriate to the participant's nutritional risk(s), category, and preferences and issues food benefits as set forth in the WIC PPM.
• Provides program participants with information about available health and social services to which the participant could be referred. The participant shall be provided with written information regarding community services and referrals in accordance with the WIC PPM and MPHC referral procedures.
• Provides information, check for understanding, and document training to participants on program rules, regulations, WIC approved foods, use of eWIC cards, and food benefit use and redemption.
• Schedules group education for eligible participants.
• Offers and provides nutrition information.
• Utilizes the hardware, software, and training provided by the Arizona WIC Program to operate the Contractor's portion of the WIC Computer Data System (HANDS).
• Completes all data elements required in HANDS as outlined in the WIC PPM.
• Document the Nutrition Discussion Contact with the appropriate note after each service.
• Maintains integrity of the program by keeping confidential information secure.
• Maintains security and inventory of food benefit supplies.
• Attends meetings, training, and conferences as required.
• Issues and receives breast pumps at the clinic.
• Travels to multiple locations during shift.
• Performs other duties as assigned.

Position Qualifications

Minimum Qualifications:

• High School Diploma or equivalent
• Valid Driver's license

Preferred Qualifications:

• Previous experience in WIC
• IBCLC Certification
• Bilingual Spanish

The Patient Communication Specialist (PCS) is the first point of contact for the patients, the public, and other entities communicating with Mountain Park Health Center. The PCS is responsible for answering contacts from inbound phone calls, text messages, and chat and documenting those contacts using the appropriate computer system.

Essential Functions:

• Receives and processes multiple incoming contacts.
• Greets patients and directs them to appropriate person/department to answer their reason for call.
• Sets patient appointments to meet with their Primary Care Provider or care team at one of our 10 clinic locations in accordance with provider and/or department requirements.
• Assists new patients in registering with Mountain Park Health Center. Verifies patient demographics and insurance information, and updates changes as needed. Cancels/reschedules appointments as requested by patients. Updates appointment schedules through computer systems. Takes complete and accurate messages. Documents all communication through the appropriate computer system.
• Ensures calls from outside Clinics/Doctor's offices reach the correct department for call resolution.
• Responds to general questions and inquiries.
• Provides support to patients by connecting with the On-Call Providers as necessary.
• Conducts patient outreach as needed Uses, protects, and discloses Mountain Park Health Center patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. Observes and respects the confidentiality of patient, visitor, and employee information at all times.
• Promotes positive patient/guest relation in accordance with MPHC policies, providing a high level of quality in personal attention and service to patients, the public, and co-workers.
• Consistently exhibits behavior and communication skills that demonstrate Mountain Park Health Center's commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
• Maintains collaborative relationships with patients to helps support and identify additional ways to be of service and ensure the customer is satisfied.
• Works in conjunction with care teams across the MPHC organization.
• Complies with MPHC Safety Policies and Procedures.
• Maintains familiarity with and abide by all established facility and departmental policies and procedures.
• Conducts themselves in a manner consistent with the Mission Statement and Values of MPHC.
• Please Note: This position will be eligible for work from home after the initial training period is completed and is dependent on your ability to meet performance objectives.
• Other duties as assigned.

Qualifications:

Minimum Qualifications:

• High school diploma, G.E.D. or equivalent.
• Experience in medical reception or healthcare Familiarity with performance metrics
• Considering alternative solutions to patients Knowledge of medical terminology
• English fluency

Preferred Qualifications:

• 6 months Call Center experience
• Experience using Call Center software such as CRM or Telephony systems.
• Bilingual (Spanish/English or Somali/English

The Provider Recruiter is responsible for maintaining provider staffing levels throughout all Mountain Park Health Center (MPHC) facilities. This position provides full-cycle talent acquisition, coordinates efforts and information with facility stakeholders (e.g. Director of Operations, Department Chairs, etc.) as well as corporate stakeholders, provides guidance and information to facility and corporate leadership related to provider recruiting, and manages the onboarding process for newly offered providers. This position reports to the Talent Acquisition Manager and partners with the Provider Recruitment Supervisor for support.

Essential Functions:

• Performs full-cycle talent acquisition duties for all provider positions including sourcing candidates, screening qualified applicants, performing screening interviews, coordinating, scheduling hiring manager interviews, making employment recommendations, performing offers, and managing the onboarding process.
• Establishes qualified-talent pipelines, to ensure a regular flow of candidates.
• Manages the pre-employment paperwork process and ensures the credentialing process is initiated timely.
• Liaises with any third-party providers related to the provider talent acquisition process.
• Compiles reports and maintains logs and records as needed to ensure facility and corporate leadership remain informed about the status of provider staffing at specific facilities and enterprise wide.
• Represents the provider recruiting process to senior leadership as needed, during strategy-oriented and high-level discussions about the enterprise's provider talent acquisition needs and processes.
• Attends in-person interviews, job fairs, and networking events as needed.
• Other duties as assigned.

Position Qualifications

Minimum Qualifications:*

• High school diploma or equivalent with minimum of 5 years of experience in physician, provider, or executive level recruitment
• Valid driver's license

Preferred Qualifications:

• Bachelor's degree in human resources, Business Administration, Healthcare Administration, or a related field.
• Bilingual in English and Spanish

The Eligibility Specialist screens and assists with the application process for federal and state medical assistance programs, Mountain Park Health Center (MPHC) discount program, and other related programs. This position plays a crucial role in ensuring that individuals are screened for eligibility to receive appropriate healthcare services, meet the criteria for these programs, and maintain compliance with established guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conducts comprehensive needs-based assessments to understand each patient's unique healthcare and financial situation. Uses active listening to identify underlying needs, potential barriers to care, and opportunities for support.
• Verifies patient eligibility for various healthcare programs by gathering, reviewing, and updating personal and financial information. Aligns program options with the patient's expressed needs and priorities to ensure the most appropriate support is offered.
• Educates and consults with patients on available health benefits using a solution-oriented approach.
• Explains eligibility criteria, guides patients through informed decision-making, and facilitates enrollment while reinforcing the value and benefits of selected programs.
• Assesses financial need by reviewing income statements, tax documents, and other financial records to determine eligibility for assistance programs.
• Prepares and submits applications for medical assistance programs such as MPHC Sliding Fee, AHCCCS (State Medicaid), Supplemental Nutrition Assistance Program (SNAP), and the Health Insurance Marketplace.
• Ensures all required documentation and signatures are included. Maintains strict program compliance by producing high-quality, audit-ready work that meets internal and external regulatory standards.
• Reviews and executes the implementation of new medical assistance programs, and promptly apply all changes mandated by state, federal, and local eligibility programs, including updates to the sliding fee discount.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

POSITION QUALIFICATIONS

Minimum Qualifications:

EDUCATION and/or EXPERIENCE

• Associate degree in Liberal Arts, Human Services, or Business, and two (2) years of experience in eligibility services, benefit qualification enrollment assessment, direct customer services, and application processing; or
• Four (4) years of experience in eligibility services, benefit qualification enrollment assessment, direct customer services, and application processing

CERTIFICATES, LICENSES, REGISTRATIONS

• Must complete the required certification assessment to process eligibility applications and maintain required eligibility certification annually.

Preferred Qualifications:

• Experience in insurance verification and eligibility services.
• Bilingual

This position is responsible for the efficient day-to-day operations of the department ensuring the completion of administrative duties and tasks. The Operations Supervisor works directly below the Operations Manager and ensures departmental functions are performing at a level consistent with Mountain Park Health Center (MPHC) standards. This position requires a significant amount of independent judgment.

Essential Functions

• Interacts politely and as a team player with all levels of staff, physicians, patients and public.
• Facilitates and participates in team huddles and trainings.
• Assures workflow adherence by exhibiting a strong floor presence, monitoring departmental processes, engaging with providers, monitoring telephone encounter completion within departmental standards, PCMH processes, CLIA, and Joint Commission requirements.
• Provides and ensures that staff provide excellent customer service.
• Assists with the handling of patient escalations in the department.
• Creates ad-hoc reporting as needed for specialty or project items or quality committee follow-up items.
• Preps and gathers all documentation and materials for annual performance reviews of all staff reporting to the regional operations team.
• Upkeeps Employee Time Off request system for regional operations team.
• Assists in coordination of new hire training and transfers, orients new staff.
• Determines the qualification and competence of patient care staff who are not licensed independent practitioners.
• Maintains and adjusts templates for eCW Provider schedules as necessary by blocking schedule for CME, Call change, etc.
• Creates work orders for IT tickets as necessary, reporting facilities to the Facilities team and schedules all equipment vendor maintenance.
• Completes lab reconciliations.
• Maintains staff call list and directories and provider productivity report.
• Reviews order request and partner with the Operations Team on supply ordering.
• Coaches staff on corrective action
• Creates and maintains computer patient tracking system.
• Acts on behalf of the Operations Manager in their absence to adhere to all provider concerns.
• Handles payment errors, refunds, bank transactions, change requests from cash bags, etc
• Assists in preparing panel reports.
• Performs compliance related completion audits.
• Assists in coordinating and participating in approved outreach events.
• Performs Jellybean audits on department staff to ensure continual improvement; includes telephone encounters, lab results, etc. Consistent, reliable in-person attendance is required.
• Performs other duties as assigned.

Position Qualifications

Minimum Qualifications:

• High school diploma or equivalent
• At least two years of prior leadership experience Current CPR Certification

Preferred Qualifications:

• Bachelor's degree