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As a Hivemind Build and CI engineer, you will design and implement engineering centric automation across the organization. You will work closely with the product development teams implementing policies and guidelines into the continuous integration and delivery systems. This role requires you to be very hands on and contribute to discussions with cross-functional teams across the organization. We embrace an attitude that focuses on solving the root cause of problems efficiently. A large part of your day to day will be in our build pipelines, build configuration management, and focusing on making changes to increase developer iteration time.

What you'll do:

• Own the Hivemind CI/CD system, engaging with autonomy developers and the Developer Experience team daily to support as needed.
• Manage and own the monitoring tool stack, focusing on build infrastructure metrics
• Manage and own internal build containers used by all of the Hivemind organization
• Support AI engineers with build issues, and educate on best practices
• Work closely with the Developer Experience team to improve engineering efficiency

Required qualifications:

• BS in computer science or related engineering field with 3+ years of professional experience.
• Experience with configuration management tools (Makefile, CMake, Conan, Bazel, etc.)
• Strong demonstrated proficiency in continuous integration/delivery (e.g. Github Actions, ADO, TeamCity, etc.).
• Strong understanding of C++ (or other compiled language), Linux and CMake
• Strong knowledge of APIs, web services, and identity access management
• Strong knowledge of containers (e.g. Docker, Podman, etc.).
• Strong knowledge of scripting languages (Bash, Python, PowerShell).
• Strong knowledge of Git.
• Strong system administration in Linux (w/ Windows a bonus).
• Strong desire to learn and grow on the job.

Preferred qualifications:

• Strong Experience with Conan Package Manager
• Experience with Rust in a production environment.
• Experience with Hardware in the Loop build/deploy/test systems
• Experience owning build infrastructure
• Experience with NVIDIA Jetson products

$120,000 - $180,000 a year

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

As a Power Platform Developer and Knowledge Management Analyst, you will be responsible for designing, developing, and deploying scalable and intuitive solutions using the Microsoft Power Platform leveraging SharePoint and other data sources.

Roles and responsibilities will include, but are not limited to:

• Collaborate with clients and stakeholders to understand business requirements and design effective Power Platform solutions
• Collaborate with clients and stakeholders to understand business processes to develop modular, scalable and reusable Power Automate flows.
• Develop Power Apps and Portals (now called Power Pages) using the Power Platform, incorporating intuitive user interfaces and responsive designs.
• Customize app functionalities by creating data models, integrating external data sources, and implementing complex business logic, leveraging Dataverse, AI Builder, CoPilot, Microsoft Syntax, Power Automate, Fabric and PowerBI.
• Implement user authentication and access control mechanisms to ensure data security and privacy. Extend Zero Trust Data Protection with Microsoft Purview and while enabling Data Sharing with Viva.
• Weave Power Platform actions into traditional M365 (Email, Teams, SharePoint) user experiences.
• Collaborate with solution architects, UX designers, and backend developers to ensure seamless integration and functionality.
• Conduct thorough testing and debugging to identify and resolve issues, ensuring the reliability and usability of Power Platform solutions.
• Provide technical guidance, support, and training to end-users, promoting adoption and effective utilization of Power Platform solutions.
• Stay updated with the latest features and best practices in Power Apps development, continuously enhancing your skills and knowledge.
• Collaborate with project managers and participate in project planning, estimation, and resource allocation activities.
• Document technical specifications, user guides, and deployment instructions for Power Platform applications.
• Maintain and transform legacy SharePoint applications.

This position requires the ability to obtain an active Department of Defense Secret security clearance.

Required skills & experience:

• Bachelors degree. (Relevant certifications and equivalent work experience will also be considered.)
• Agile experience required.
• Experiential familiarity developing solutions with at least two of the following is required and with more than two is a plus:
  • AI Builder
  • CoPilot Virtual Agents
  • Microsoft Fabric
  • PowerBI
  • Power Pages
  • Power Apps
  • Power Automate
  • Dataverse
• Experience with developing or maintaining SharePoint Apps required;
• Experience with DEVSECOPS CI/CD Pipelines such as Gitlab, Github, Atlassian and Azure DevOps (ADO).
• Strong problem-solving skills and the ability to analyze business requirements and translate them into technical solutions.
• Excellent communication and collaboration skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Willingness to work five days a week on-site at the Washington Navy Yard (WNY) with core hours between 9AM and 2PM. (Compressed work schedules are available).
• Ability to obtain and maintain a SECRET or higher clearance.

Preferred experience:

• Pre-existing SECRET or higher clearance obtained via a T5 background check.
• Experience converting SharePoint Framework (SPFx) to Dataverse / Power Platform Native is a plus and SharePoint UI Path to Power Pages a plus.
• Connecting Azure PaaS Services to Power Platform Services as companion services via a Service Gateway (e.g. connecting Data Factory to Dataverse) is a plus
• Experience integrating SharePoint, GraphAPI and Dataverse with Microsoft Purview and Viva Topics is a plus.
• Experience connecting Defender to Azure and Power Platform services a plus.
• Experience connecting a Dataverse or GraphAPI accessible Azure resources to a Databricks Restful API service a plus.
• Experience with both Atlassian Bamboo and Azure DevOps (ADO)
• Strong proficiency in building Power Apps solutions using the Power Apps platform, including data modeling, formulas, expressions, and controls.
• Solid understanding of user interface design principles and responsive design concepts.
• Experience integrating Power Apps with various data sources and services, such as SharePoint, Dynamics 365, and Microsoft 365.
• Proficiency in programming languages such as JavaScript, C#, or SQL, enabling customization and extension of Power Apps solutions.
• Ability to work on multiple projects simultaneously and deliver high-quality results within established timelines.
• Proven ability to lead development projects and mentor junior developers.
• Microsoft certifications in Power Platform (e.g., Power Apps Developer, Power Platform Developer) are a plus.

Founded in Silicon Valley in 2009 by Marc Andreessen and Ben Horowitz, Andreessen Horowitz (aka a16z) is a venture capital firm that backs bold entrepreneurs building the future through technology. We are stage agnostic. We invest in seed to venture to growth-stage technology companies, across AI, bio + healthcare, consumer, crypto, enterprise, fintech, games, and companies building toward American dynamism. a16z has $90B under management across multiple funds.

We've established a team that is defined by respect for the entrepreneur and the company-building process; we know what it's like to be in the founder's shoes. We've invested in companies like Anduril, Airbnb, Coinbase, Cursor, Databricks, Deel, Figma, GitHub, Roblox, SpaceX, and Stripe. Our team is at the forefront of new technology, helping founders and their companies impact and change the world.

a16z is growing and we are looking to bring on a dynamic operations partner for our investing team. This team is on the front lines of our mission and innovation, managing the a16z deal process, from initial inbound deals to partnership meetings. In this role, you will be responsible for the program management of our deal process and working cross-functionally with one or more of our funds and the investing teams associated with them.

We are looking for a strong program manager who can work autonomously to keep our deal process on track through strong organizational skills, being detail oriented, and working at the highest level of integrity and confidentiality. You will be working closely with all members of the investing team. It'll be critical for you to establish yourself as an expert on the deal process so you can provide the guidance, influence, and support required to get deals done!

We would love to hear from you if you believe in and demonstrate the utmost respect and empathy for all entrepreneurs and their work and have proven experience in high pressure executive-facing situations, working with a variety of founder styles and with the ability to handle all with action and grace.

This is an in-person role that requires that the individual be based in the Menlo Park, CA or San Francisco, CA office and be able to attend meetings in either office. There will be quarterly travel to our other offices.

• Build and cultivate long-term relationships with the Investing, Legal, and operating teams
• Understand and translate the investing team's needs into effective processes and systems to continue to grow best in class operational solutions, designed to keep pace with the investing team's ambitions
• Use your 0-1 building skills by operationalizing special projects that align with investing teams goals
• Be the expert in the a16z deal process and systems to Investing Partners and continue to scale the existing processes
• Schedule, prepare materials for, and manage partnership meetings.
• Track, manage, and report on funds

• You have experience working at a technology company, preferably in strategy and operations or program management
• You have experience translating business needs into tangible processes
• You have a proven ability to operate autonomously, manage multiple priorities across disparate workstreams, thrive in ambiguity, demonstrate flexibility and execute consistently and efficiently in a dynamic environment
• You are extremely responsive and thrive on getting things done
• You are a lifelong learner and can quickly synthesize complex information
• You have the ability to quickly build trust with other team members as well as founders and broader cross-functional teams
• You demonstrate exceptional communication, interpersonal and presentation skills, with a focus on detail and executive presence
• Low ego, high empathy, and the capacity to collaborate effectively with diverse teams
• You have a desire and ability to learn about venture capital, new domains, and technologies quickly
• You are comfortable working with Salesforce CRM as well as business reporting tools

The anticipated salary range for this role is between $169,000 - $197,000, actual starting pay may vary based on a range of factors which can include experience, skills, and scope.

This role is eligible to participate in the a16z carry program and various discretionary bonus programs as well as benefit and perquisite plans including health, dental, vision, disability, life insurance, 401K plan, vacation, and sick leave.

• We do only first class business and only in a first class way
• We take a long view of relationships, because we are in the relationship business
• We believe in the future and bet the firm that way
• We are all different, we recognize that, and we win
• We celebrate the good times
• We do it for the team
• We play to win

At a16z we are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. These differences are what enables us to work towards the future we envision for ourselves, our portfolio companies, and the World.

Our organization participates in E-Verify. Click here to learn about E-Verify.

Andreessen Horowitz hereby reserves the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.

We are looking for an experienced QA Manager with 10+ years of experience in software quality assurance and a strong background in leading QA teams, test automation, and performance testing. The ideal candidate will be responsible for defining and implementing QA strategies, managing test processes, and ensuring high-quality software delivery across multiple projects. This role requires hands-on expertise with automation frameworks such as Selenium and Playwright, as well as experience with load testing and test management tools.

Key Responsibilities

• Lead and manage the QA team, including QA engineers, automation engineers, and test analysts.
• Define and implement QA strategy, testing standards, and best practices across projects.
• Design and oversee automated testing frameworks using tools such as Selenium, Playwright, or similar technologies.
• Ensure comprehensive test coverage across functional, regression, integration, and performance testing.
• Collaborate with product managers, developers, and DevOps teams to ensure quality throughout the SDLC.
• Implement continuous testing practices within CI/CD pipelines.
• Manage and monitor test planning, execution, defect tracking, and reporting.
• Oversee load testing and performance testing activities using industry-standard tools.
• Ensure proper usage of test management tools for test case management, traceability, and reporting.
• Identify quality risks and proactively implement mitigation strategies.
• Drive automation-first testing strategies to improve efficiency and reduce manual testing efforts.
• Conduct QA metrics analysis and reporting to leadership.
• Mentor and coach QA team members to improve technical and testing skills.

Required Skills

• 10+ years of experience in Software Quality Assurance, including 3–5 years in a leadership or QA management role.
• Strong hands-on experience with test automation tools such as Selenium and Playwright.
• Experience developing and maintaining automation frameworks.
• Experience with performance and load testing tools (e.g., JMeter, LoadRunner, Gatling, or similar).
• Experience using test management tools such as TestRail, Zephyr, qTest, or similar.
• Strong understanding of SDLC, STLC, and Agile/Scrum methodologies.
• Experience integrating automation into CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, etc.).
• Experience with API testing tools such as Postman or RestAssured.
• Strong knowledge of defect management processes and tools such as Jira.
• Excellent leadership, communication, and stakeholder management skills.
• Experience with microservices architecture and API-driven systems.
• Familiarity with containerized environments (Docker, Kubernetes).
• Exposure to security testing and DevSecOps practices
• Banking and Financial domain experience is plus

Job Description:

Principal Azure Engineer, Platform & Delivery:

The Principal Azure Engineer, Platform & Delivery is a senior technical leader responsible for designing, building, and delivering enterprise-scale Microsoft Azure solutions. This role combines deep hands-on Azure engineering expertise with ownership of delivery outcomes, often serving as the technical lead for initiatives without dedicated project management. The ideal candidate can translate complex or ambiguous business needs into secure, scalable Azure solutions and ensure they are executed predictably and effectively.

Required Qualifications:

• Deep technical experience designing and operating high-availability, scalable infrastructure including networking, storage, virtualization, and identity.
• Developing and maintaining automated deployment modules using tools like Terraform or ARM templates.
• Optimizing delivery pipelines (e.g., Azure DevOps, GitHub Actions) to ensure repeatable, secure platform services.
• Proven experience implementing enterprise Azure networking architectures.
• Experience migrating and modernizing workloads from on-premises environments to Azure.
• Implementing governance frameworks, RBAC, and security baselines using Microsoft Defender for Cloud and Azure Policy.
• Demonstrated ability to lead engineers and influence stakeholders without formal authority.
• Experience defining and implementing monitoring and observability solutions.
• Lead end-to-end delivery of multiple concurrent Azure initiatives from intake and design through implementation and operational handoff.
• Act as the technical project lead for Azure initiatives where no formal project manager is assigned.
• Maintain visibility into all in-flight Azure work and provide regular status updates, risk reporting, and summaries.
• Coordinate work across infrastructure, security, networking, application, and vendor teams.
• Proactively identify delivery risks and blockers and drive resolution to keep initiatives moving forward.
• Balance speed, cost, risk, and compliance when making technical and delivery tradeoff decisions.
• Mentor and guide engineers, establishing technical standards, patterns, and best practices.
• Produce high-quality technical documentation, architectural artifacts, and operational runbooks.
• Foster strong partnerships with application teams to enable successful Azure adoption.

Additional Skills and Experience:

• Deep proficiency in Azure compute (VMs, AKS), storage, networking (VNETs, NSGs), and identity (Microsoft Entra ID).
• Experience operating in regulated environments such as healthcare, financial services, or higher education, including frameworks like HIPAA, HITRUST, SOC 2, or GDPR.
• Working knowledge of IT service management concepts.
• Experience with Azure Cost Management and FinOps practices.
• Strong problem investigation, root cause analysis, and decision-making skills.

Education and Experience:

• Bachelor’s degree or equivalent experience.
• Minimum of 10 years of professional IT experience, with at least 5 years in a senior, architect-level, or principal cloud engineering role.
• Demonstrated experience leading enterprise-scale Azure initiatives with multiple parallel workstreams.

Job Title: Salesforce Developer with Agentforce

Location: Hartford, CT

Employment Type: Contract

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest growing digital technology services and consulting companies. Since its inception, our innovative team members have been solving the most complex business, and IT challenges of our global clients.

• SalesForce developer positions open, require SalesForce and Agentforce skills for all these positions. All onshore positions are in Hartford and are Contract to Hire positions. Let mem know if there are questions.
• Required Salesforce Platform Developer 1 (PD1) Certification
• Required Agentforce Specialist Certification
• Required 5 years of SFDC Developer experience with SalesForce Technologies Salesforce CRM, Apex Language, Apex Classes, Apex Triggers, SOQL, Visual Force Pages, Workflow & Approvals, Dashboards, Custom Objects, Package Installations, Email Templates, Formulas, Validation Rules, AppExchange Apex Data Loader, Roles & Profiles
• Required 1+ years of Salesforce Lightning web component development experience.
• Required 5 years of experience with Programming languages APEX, Core Java, Java Script.
• Required 5 years of experience working with tools IDE, Apex Data Loader and ANT, AutoRABIT preferred.
• Required Experience in Agentforce building AI agents
• Required experience in Agile methodology with preferred experience in SAFe methodology
• Required good communication and collaborative skills
• Required experience working in onshore/offshore support model collaborating work with offshore teams.
• Preferred experience working with GitHub, RTC, automation tools.
• Preferred experience IVR Technologies like AYAYA, CISCO, Chatbot etc.

Employment Practices:

EEO, ADA, FMLA Compliant

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. Applicant information will be handled in accordance with VLink's privacy policy.

Position: Salesforce Developer

Location: Hartford CT, USA (Hybrid)

Duration: Long Term Contract

Experience Required

• 6+ years relevant experience in working on various salesforce engagements as Salesforce Developer.
• Good exposure on Aura framework, Lightning Experience, Lightning app builder, Lightning component framework, LWC.
• Good exposure on core apex, triggers, flows, & hands-on experience in complex Integrations (REST/SOAP), etc.
• Experience in data migration using Import wizard, Apex Data Loader.
• Required 3-5 years of experience with Programming languages APEX, Core Java, Java Script.
• Experience in implementing Salesforce Agentforce in larger engagement.
• Collaborate and interact with stakeholders to establish-client business needs and develop the code.
• Experience in application development and integration using different design patterns
• Functional understanding of different cloud products like Sales, Service, Community, etc.
• Preferrable Preferred experience working with GitHub, RTC, automation tools.
• Preferred experience IVR Technologies like AYAYA, CISCO, Chatbot etc.
• PD1 Certification is must.

Propy is revolutionizing the real estate industry by building the world's first AI-powered Title and Escrow platform onchain. We have processed over $5B in transactions, and we are on a mission to make closing on a home as easy as buying a stock.

We combine blockchain for security with advanced AI to automate the heavy lifting of closing documents. We aren't just "using" AI; we are building the infrastructure that allows AI agents to securely manage escrow, eliminate fraud, and run 24/7.

We are looking for a pragmatic Applied AI Engineer to join our engineering team.

The role is not about training models and does not involve academic Machine Learning research. It is about building the rails that make AI usable in a high-stakes financial environment. You will bridge the gap between our robust C#/.NET architecture and the probabilistic world of LLMs.

Title and Escrow is a document-heavy industry with zero room for error. Your mission is to use AI to clean up the messiness of real-world real estate data.

You will solve problems like:

• Structured Data Extraction: Converting messy, unstructured data (like emails, PDFs, documents)  from various sources into strictly validated JSON schemas with as close to 100% accuracy as possible.
• Escrow Automation: Designing workflows that reduce human intervention by 50% by intelligently routing tasks based on AI analysis.
• Fraud Detection: Implementing deterministic logic checks on bank and financial documents to detect fraud patterns before they happen.

• Engineer the Integration: Writing production-grade code that interacts with external AI APIs
• "Prompt Engineering" as Code: You won't just write prompts; you will version, test, and optimize them. You will define strict schemas to ensure the AI speaks the language of our internal tools.
• Orchestrate & Validate: Help in building the logic that parses AI responses, validates them against our database (MongoDB), and flags inconsistencies before they reach the user.
• Full-Stack Implementation: Work to visualize AI-aided services and data for user review and approval.
• Collaborate: Work closely with the other senior engineers and product owners to translate complex "Title & Escrow" schemas into technical constraints that an AI can understand.

• Developer DNA: You are a software engineer first. You have strong experience in Python (C# / .NET is an advantage) and understand programming in depth. 
• Applied AI Experience: You have integrated LLMs into applications via API. Have experience with not only models but also AI frameworks. Experience with workflows, AI agent building and orchestration. You understand context windows, token limits, temperature, and guardrails.
• Data Handling: Experience with handling complex data structures.
• The "Glue" Mindset: You enjoy writing the code that connects different services ( like the AWS, AI APIs, and Database) to make a seamless features.
• Collaborative Autonomy: You will own the AI domain, but you won't be on an island. You will be embedded in a senior engineering team that supports you with architecture, code reviews, and best practices.

• Experience with AWS infrastructure.
• Familiarity with the US Real Estate, Title, or Escrow process.

• Working in a transparent environment which focuses on solving problems and getting things done.
• The opportunity to work with very smart and driven people.
• The ability to grow your talents and career in a high-growth sector.
• A remuneration package that is based on the candidate's motivation, skills, and experience.

Please submit your resume to this job ad along with a portfolio of your AI-related experience, GitHub account and anything else you find applicable. 

About This Role

This isn't a traditional engineering role where you'll receive detailed specifications and build to order. We're looking for someone who digs into problems firsthand—someone who asks "why" until they truly understand what's broken, then builds the solution themselves.

If you've ever been frustrated by the gap between people who understand the customer and people who can build technology, this role exists because we share that frustration. We want someone who can do both.

What You'll Do

You'll use AI tools—particularly Claude Code and the Claude platform—to build solutions that solve real problems in mortgage lending. Not proofs of concept. Real tools that people use every day.

Examples of problems you might tackle:

• Loan conditions arrive from Fannie Mae, Freddie Mac, VA, and FHA in different formats. Loan officers spend hours reconciling them. Build something that consolidates and deduplicates them automatically.
• Underwriters spend significant time on tasks that could be automated, but "that's how it's always been done." Identify which tasks, understand why, and build the automation.
• Compliance requirements evolve constantly. Build systems that can adapt without requiring lengthy development cycles.

You won't always be handed a clear spec. You'll often be handed a problem—sometimes a vague one—and expected to dig in until you understand it well enough to solve it.

What We're Looking For

Required:

• You can build working software. You don't need a team of engineers to ship something useful. Claude Code, Python, JavaScript, APIs—you're comfortable getting hands-on.
• You go deep on problems. When someone says "we need a dashboard," you ask what decision they're trying to make. When they say "it takes too long," you ask how long, why, and what happens as a result.
• You're persistent. You don't hear "that's not possible" and stop there. You get curious and look for another way.
• You communicate well across audiences. Executives, loan officers, underwriters, compliance teams—you can work with all of them effectively.

Preferred:

• Bachelor's degree in Business, Computer Science, or related field
• Experience in mortgage lending, financial services, or another regulated industry
• Hands-on experience with AI coding tools (Claude Code, Copilot, Cursor, or similar)
• Background that spans both business and technical work—perhaps you started in analysis and taught yourself to code, or you're an engineer who consistently finds yourself thinking about the customer problem

What matters most:

We care less about your pedigree and more about your ability to solve problems and work well with others while doing it.

Why This Role Exists

We're a 200-person mortgage lending organization, and we believe AI is going to fundamentally change how our industry operates—not by replacing people, but by making our people dramatically more effective.

We're moving away from the traditional model where business teams write requirements, hand them to engineers, and hope the result matches the intent. We want to build a team of people who can understand the problem deeply and build the solution directly. Fewer handoffs. Faster iteration. Better outcomes.

If that resonates with you, we'd like to talk.

How To Apply

Please send:

1. Your resume
2. Something you've built — a link, screenshot, GitHub repo, or brief walkthrough. It doesn't need to be polished. We want to see how you approach problems.
3. A short note (a few sentences) about a problem you investigated deeply and what you learned from it

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.