Motive Workforce Management Jobs in Usa

We're Hiring: Workforce Management Analyst

At NSD, we're a leading provider of vehicle protection solutions, supporting millions of drivers, dealers, agents, and financial institutions nationwide. Our mission is simple: deliver innovative products and exceptional service that keep motorists protected and moving forward.

We're looking for a Workforce Management (WFM) Analyst to join our growing team. This role is ideal for someone who thrives in a data-driven environment and enjoys turning insights into operational impact.

What You'll Do

As a key partner to leadership, you will provide analytical and operational support to ensure optimal staffing, efficiency, and service delivery:

• Support forecasting, scheduling, and capacity planning initiatives
• Maintain WFM system inputs to ensure accurate forecasts and schedules
• Monitor real-time performance (call volumes, queues, adherence) and escalate risks to service levels
• Execute intraday staffing adjustments, including schedule changes and overtime coordination
• Analyze performance metrics such as adherence, productivity, and utilization
• Develop and deliver standard and ad-hoc reporting (service levels, occupancy, shrinkage, forecast variance)
• Assist in short- and long-term capacity planning using historical and trend analysis
• Partner cross-functionally to ensure data accuracy and reporting consistency
• Document processes and contribute to continuous improvement initiatives

What We're Looking For

• Bachelor's degree in Business, Analytics, Operations, or related field (preferred)
• 3–5 years of Workforce Management, operations analytics, or contact center experience
• Experience with Verint WFM tools
• Strong analytical skills with the ability to translate data into actionable insights
• Advanced Excel and reporting proficiency

Why Join NSD?

We believe in taking care of our people—both professionally and personally:

• Comprehensive Benefits: Health, Dental, Vision, Life, Disability + Pet Insurance
• Work-Life Balance: Generous PTO, holidays, and a family-friendly schedule
• Culture That Cares: Team events, recognition programs, and family days
• Career Growth: A strong track record of promoting from within

Ready to make an impact? Apply today or message me directly to learn more.

#Hiring #WorkforceManagement #WFM #CallCenter #Analytics #Operations #NowHiring #Careers

Position Summary

The Retail Workforce Management Specialist supports the planning, analysis, and system administration activities that help optimize labor deployment across the retail organization. Reporting to the WFM System & Labor Standards Manager, this role assists with maintaining workforce management systems, validating labor standards, and generating labor performance insights. The WFM Specialist helps ensure schedules align with customer demand, business goals, and compliance requirements to drive operational efficiency.

Key Responsibilities

Workforce Management System Support

• Assist in maintaining and updating the WFM platform (e.g., Legion, Kronos, UKG, Reflexis) to support accurate scheduling, forecasting, and timekeeping.
• Partner with IT and HR teams to monitor integrations with payroll and POS systems.
• Support system testing, upgrades, and rollout of new features or configuration changes.
• Provide day-to-day user support and assist in developing training resources for field and store leaders.

Labor Standards & Modeling Support

• Help collect and organize data used to validate labor standards and staffing models.
• Conduct time studies or data reviews to identify process improvement opportunities.
• Support the creation of workload models that align labor needs with sales forecasts and service expectations.
• Maintain documentation of process standards and assumptions for transparency and consistency.

Reporting & Analysis

• Generate recurring reports and dashboards on scheduling accuracy, productivity, and labor performance.
• Identify data inconsistencies or trends and escalate findings to the WFM Manager.
• Partner with analytics and finance teams to ensure alignment between forecasted and actual labor results.

Collaboration & Communication

• Work cross-functionally with Store Operations, Finance, HR, and IT to support labor planning initiatives.
• Assist with testing, documentation, and rollout of new WFM features or labor model updates.
• Communicate clearly and effectively with both technical and non-technical partners.

Qualifications

• Bachelor’s degree in Business, Operations, Industrial Engineering, or related field preferred (or equivalent experience).
• 1–3 years of experience in workforce management, labor analytics, or retail operations support.
• Familiarity with WFM platforms (Legion, Kronos/UKG, Reflexis, or similar).
• Strong analytical and problem-solving skills with high attention to detail.
• Proficiency in Excel and comfort working with reporting tools (e.g., Power BI, Tableau) a plus.
• Excellent communication and organizational skills; ability to work collaboratively across departments.

Success Measures

• Accurate and timely delivery of WFM reports and system updates.
• Effective support during testing and rollout of new system features or labor standards.
• Improved data accuracy and process documentation.
• Strong partnership with field, IT, and operations teams supporting labor optimization efforts.

Job Summary

This role is responsible for the daily administration, accuracy, and operational readiness of the organization’s Workforce Management (WFM) and workforce compliance systems. Serving as the system administrator and data steward, the position ensures timekeeping and scheduling configurations align with company policies, labor laws, union agreements, and payroll requirements. The role monitors daily system activity, resolves exceptions and pay rule issues, supports payroll processing and period close, and partners with HRIS on system upgrades, testing, and releases. This position also serves as a primary support resource for WFM inquiries, maintains system documentation and SOPs, supports audits, and provides training to managers and employees to ensure consistent and compliant system use.

This is What You’ll Do

• Administer and maintain the Workforce Management (WFM) system, including schedules, work rules, pay codes, accruals, and labor categories.

• Perform system audits and ongoing data validation to ensure accuracy, rule compliance, and data integrity.

• Support system upgrades, releases, and regression testing in partnership with HRIS.

• Monitor daily timekeeping activity and investigate and resolve exceptions, missed punches, pay rule errors, and scheduling issues.

• Partner with Payroll to support accurate and timely pay processing, period close activities, and payroll deadlines.

• Serve as a primary support contact for WFM inquiries, troubleshooting issues and escalating system defects as needed.

• Support ticket intake, prioritization, resolution tracking, and documentation of recurring issues and root cause analysis.

• Maintain SOPs, job aids, and configuration documentation to ensure consistent application of workforce policies and system rules.

• Ensure timekeeping and scheduling practices comply with labor laws, company policies, and union agreements, and support workforce audits.

• Train managers and employees on WFM system usage, support new site launches and conversions, and provide guidance on schedules, time entry, and approvals.

• Perform other duties as assigned.

This is What it Takes

• Associate’s degree in Business, Human Resources, Information Systems, or related field OR five (5) years’ equivalent experience; Bachelor’s degree preferred.

• Four (4) years of experience administering Workforce Management or time and attendance systems.

• Experience in multi-site and hourly workforce environments preferred.

• Experience supporting payroll and HRIS system integrations preferred.

• Strong attention to detail and process orientation.

• Strong communication and customer support skills.

• Knowledge of WFM and time & attendance systems, including configuration and support.

• Ability to configure, maintain, and support WFM systems.

• Ability to identify and resolve timekeeping and payroll-related issues.

• Ability to use ticketing systems (e.g., Cherwell, ServiceNow) to track and resolve requests preferred.

• Understanding federal and state labor laws, including FLSA, preferred.

Physical Requirements

• Position works in-office at the corporate location.

• Ability to sit for extended periods of time.

• Ability to use a computer and other office equipment.

• Ability to occasionally lift and carry up to 20 pounds.

• Ability to reach, bend, and stoop as necessary.

• Ability to communicate effectively, both verbally and in writing.

• Ability to focus and concentrate on tasks for extended periods.

• Ability to navigate the office environment safely, including stairs and elevators (if applicable).

• Ability to travel up to 20% via airplane or vehicle (if applicable).

• Ability to use assistive devices if needed for mobility or communication.

Do Satisfying Work. Earn Real Rewards and Benefits

We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.

• Formal training
• Outstanding plans for medical, dental, and vision insurance
• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time

With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.

Interested? Learn more online and apply now at:

And if you know someone else who'd be a great fit at Octapharma Plasma, Inc. please forward this posting along!

INNER SATISFACTION.

OUTSTANDING IMPACT.

Locations: VA - Richmond, United States of America, Richmond, Virginia

As a Principal Associate in Capital One's Retail Banking Strategy Risk Office, you will apply your analytical and delivery skills to our highest profile Risk Management projects. You will partner across three divisions: Retail Bank, Emerging Merchan Businesses (EMB) and Premium Products, to develop and support cutting-edge Risk solutions in a manner that supports innovation and protects our customers, shareholders, and associates. You will partner with peers and senior leaders, second and third lines of defense, as well as lines of business to drive organizational change in order to better manage the Company's risk in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded.

Retail Banking Strategy Risk professionals are experienced, well-trained, and progressive individuals that operate within a highly collaborative team environment to deliver value-added risk services to our business partners. The Principal Associate candidate will be a highly-motivated Risk Management professional with excellent support, analytical, planning, collaboration, and communication skills.

This role supports the horizontal Third Party Risk Program for Retail Bank, Premium Products and Emerging Merchant Businesses. Specifically, this role will:

• Provide guidance, expertise and support for Third Party Risk Management initiatives
• Support all areas of the Third Party Risk Program to include reporting, governance and routines
• Assist with identification, tracking and mitigation of Third Party Risks including management of controls, risks and issues
• Partner with other Line of Business Risk offices, Second Line Risk Management functions and other appropriate stakeholders and partners
• Assist with development, delivery, and support of data analytics for the Third Party Risk Management Program Framework
• Collaborate with team to iterate on Third Party Program Framework maturity

• High School Diploma, GED or equivalent certification
• At least 2 years of Process or Project Management experience

• 3+ years of Risk Management or compensatory experience
• 1+ year of Third Party or Enterprise Supplier Management experience
• 3+ years operating in a cross functional capacity and/or managing complex initiatives
• At least one year of experience using Google Suite of products (Slides, Docs, Sheets, Gmail, Forms, Sites)
• Strong written and oral communication skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-8 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

The Director of Workforce Planning reports directly to the CPO and is responsible for leading strategic workforce planning initiatives that align hiring strategies with organizational growth objectives. This role partners closely with executive leadership, talent acquisition, HR business partners, finance, procurement, and operations to forecast workforce needs, develop hiring capacity models, optimize recruiting resource allocation, and ensure proactive talent readiness for both permanent and contingent workforce demands.

Essential Functions:

• Lead enterprise workforce planning cycles, including quarterly and annual workforce forecasting.
• Partner closely with operations, talent acquisition, and finance to translate contractual and client demands into clear staffing, budget, and operational decisions.
• Forecast short- and long-term talent needs based on business growth and contract awards.
• Identify critical skill gaps and partner with HR to create mitigation plans, including reskilling, upskilling, and succession planning.
• Utilize workforce analytics, labor market trends, and predictive modeling to inform staffing strategies.
• Provide actionable insights and dashboards to senior leadership for decision-making.
• Monitor and report on workforce metrics, including headcount, attrition, and capacity planning.
• Ensure workforce planning practices comply with federal regulations, security clearance requirements, and defense industry standards.
• Partner closely with business leaders and talent acquisition to develop contingency plans for workforce disruptions and critical skill shortages.
• Drive adoption of workforce planning tools and systems to enhance forecasting accuracy and efficiency.
• Continuously improve processes to support agile workforce planning in a dynamic defense environment.
• Evolve WFM tools, processes, and planning cadences, driving improvements in forecast accuracy, model quality, and reporting standards
• Build strong cross-functional relationships and act as a trusted partner who brings clarity, insight, and strategic thinking to complex operational problems
• Develop hiring demand forecasts, scenario modeling, and capacity planning frameworks.
• Identify gaps in internal recruiting capacity and recommend solutions including contracting or external agency utilization.
• Lead strategy in selection and governance of external staffing agencies and contract recruiting partners as needed.
• Evaluate agency performance metrics and ensure compliance with contracting requirements.
• Establish preferred vendor frameworks and agency engagement models.
• Support system enhancements and reporting improvements within ATS, HRIS platforms, and other systems as they relate to workforce planning.
• Perform other duties as required.
• Regular and reliable attendance on a full time basis [or in accordance with posted schedule].
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company's policies and practices.
• Embodies AEVEX’s cultural values and aligns daily actions with department goals and company culture.

Qualifications and Competencies:

• Security Clearance- Ability to obtain/maintain a Secret DoD clearance, U.S. Citizenship required.
• Strong analytical and data visualization skills (Excel, Power BI, Tableau, or similar tools).
• Strong communication skills with ability to present insights to senior leadership.
• Knowledge of ATS platforms (experience with Greenhouse highly preferred).
• Advanced analytics or modeling experience.
• Proven ability to design workforce capacity models and agency utilization strategies
• Advanced proficiency in Excel, workforce analytics tools, and ATS/HRIS reporting systems
• Demonstrated ability to influence senior stakeholders through data-driven insights
• Directs and provides expert knowledge in the strategic function of the department.
• Develops short and long-term people and organizational strategy in alignment with AEVEX goals and direction.
• Leads with impact & influence. Establishes credibility, effectively persuades and develops others, and achieves important objectives collaboratively.
• Identifies, recruits, and retains top-notch talent.
• Champions AEVEX’s culture and empowers employees to take responsibility for their jobs and goals.
• Sets performance standards and encourages employee engagement and results through delegation, continuous feedback, goal setting, and performance management.
• Maintains transparent communication. Appropriately communicates organization information through department meetings, one-on-one meetings, and appropriate email, and regular interpersonal communication.

Education / Certifications:

• Bachelor’s degree in Human Resources, Business, Finance, Analytics, or related field.

Experience:

• 10+ years of experience in Talent Acquisition, Workforce Planning, Recruiting Operations, or HR Analytics.
• Experience building capacity models and hiring forecasts.
• Experience working cross-functionally with HR/TA, Finance, operations, and business leaders.
• Experience in high-growth or large-scale hiring environments.
• Experience in workforce management software or capacity planning tools.
• Demonstrated experience negotiating staffing agency agreements and vendor contracts
• Strong experience partnering with external recruiting agencies and contingent workforce vendors
• Experience supporting both permanent and contingent workforce planning at scale preferred
• Experience working closely with Procurement and Legal on vendor governance preferred

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is: Physical Requirements Constantly required to sit, and to reach to use computers and other office equipment Note: For the purpose of this summary, occasionally is used to represent up to 1/3 of the time given to the work day, frequently represents 1/3 to 2/3 of the time and constantly represents 2/3 or more of the time.

About AEVEX

AEVEX, headquartered in Solana Beach, California, supports the U.S. national security mission and partner nation needs around the world by providing full-spectrum aviation, remote sensing, and analysis solutions. The company's capabilities include custom design and engineering; rapid prototyping; sensor integration and sustainment; aircraft modification and certification; flight test instrumentation and support; mission operations service; advanced intelligence data processing, exploitation, and dissemination solutions; and tailored hardware and software mission-system tools. AEVEX uses agile and customized approaches to rapidly define, develop, and deliver specialized solutions for airborne special mission needs for the U.S. Government, partner nations, and commercial businesses. AEVEX has major offices in California, Florida, North Carolina, Ohio, and Virginia.

AEVEX provides a full suite of comprehensive benefits, including a 401(k)-retirement plan, comprehensive Medical, Dental, Vision, Disability and Life insurance group coverage with a portion of the premiums paid by the company, professional development funds, and an Employee Assistance Plan (EAP) with counseling, legal help, child and elder care support, among other benefits for qualified employees.

Equal Employment Opportunity:

AEVEX is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

The Management Trainee position's primary responsibility is to fulfill our mission statement, \"to create the most enjoyable shopping experience possible for our Guests.\" Additionally, Management Trainees perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with Store Manager to develop sales, recruiting and leadership skills in order to become a Store Manager. The Management Trainee will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence.

This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest
• Answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG)
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
• Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
• Maintain and build good Guest relationships to develop a client based business
• Model, encourage and demonstrate leadership in customer service and selling skills
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present

Teammate Recruiting, Training and Development

• Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, loss prevention and sales presentation standards on a daily basis
• Motivate Teammates to initiate and complete daily tasks
• Assist Store Manager with coaching and counseling Teammates in accordance with Buckle policies
• Actively recruit for the store and participate in interviewing with Store Manager
• Support Store Manager by setting up all interviews

Visual Merchandise Management

• Develop skills and educate Teammates to implement, evaluate and create visual displays based on Buckle guidelines
• Responsible for managing product categories such as: denim, shoe, promotions and supplies
• Maintain store standards of excellence at all times
• Ensure sales floor is consistently sized and new freight is appropriately displayed

Operations

• Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs
• Set goals and expectations to complete an extensive Management Trainee Program with weekly topics, assignments and reviews
• Review completed Management Trainee assignments with District Manager
• Establish relationships and excellent communication with Area Manager, District Manager and Corporate Office to assist Store Manager in effective operation of the store
• Accurately and efficiently complete store opening and closing procedures according to Buckle procedures
• Implement Buckle developments with the direction of the Store Manager Policies, procedures, organizational changes, merchandise offerings
• Complete register balance and bank deposits accurately, daily and on time
• Adhere to Loss Prevention policies and store key controls at all times
• Confidence in handling returns, exchanges and additional operational and Loss Prevention duties in Store Manager's absence
• Convey feedback to Store Manager with regard to sales and Teammate performance
• Monitor and maintain adequate inventory of supplies
• Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement.
• Communicate store repair needs to Store Manager
• Immediately handle emergencies in Store Manager's absence, in accordance with Company guidelines
• Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns
• Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner
• Understand and apply the Buckle's Code of Ethics and all Buckle's policies, procedures, and handbooks.

Supervisory and Leadership

• Support Store Manager by planning and leading the Team, daily reviewing with Teammates and participation in Team meetings
• Partner with Store Manager to ensure that all OnBoarding new hire paperwork is promptly and accurately completed
• Prepare to be a Store Manager by collaboratively supervising Teammates in their store location with supervision from store management. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include recruiting, interviewing, training, reviewing, delegating, scheduling, and leading Teammates
• Act as the Store Manager in their absence
• Ability to travel and cover other Stores within District based on business needs
• Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
• Special projects and other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Full-time Benefits Available (after applicable waiting period):

• Insurance
• Spending and Savings Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Teammate Discount
• Performance Bonuses
• Leave Options
• Employee Assistance Program

Education and/or Experience

Bachelor's degree from four-year college or university in relevant field of study preferred; or one to three months related retail experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50 lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate.

Objective Qualifications

• No visa sponsorship is available
• Ability to operate a motor vehicle and travel, including overnight as required
• Relocation may be required

Equal Employment Opportunity

Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established

Clinical Program Manager - Essex Management

Remote in US except, if in Maryland, DC, VA & Delaware; must be comfortable in being on client site at least once a week.

This position supports "Essex, an Emmes Company". Essex is a biomedical informatics and health information technology-focused consultancy founded in 2009 and headquartered in Rockville, MD. The Essex team comprises experts with extensive experience in strategically developing and managing complex health and biomedical information programs for clients in the Federal Government, research academia, and private sectors.

Emmes Group: Building a better future for us all.

Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients' lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We're looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us!

Primary Purpose

We are seeking a highimpact, strategic, and executionoriented directorlevel Program Manager to lead and mature the organization's program strategy, delivery excellence, and client enablement capabilities. This role provides both strategic leadership and handson management, including direct oversight of staff and responsibility for career development, coaching, and performance management.

This role will shape how internal departmental initiatives and client programs are planned, governed, staffed, measured, and communicated, ensuring delivery rigor while enabling flexibility and innovation across diverse client environments.

This role works in close partnership with portfolio, engineering, bioinformatics, data science, and business development leadership to ensure integrated delivery, effective resource utilization, proactive risk management, and an exceptional client experience.

The ideal candidate is a decisive people leader and systems thinker who thrives in complex and evolving environments, balances strategy with execution, and brings a strong client first mindset. Success requires the ability to influence at the executive level, mature organizational capabilities, and cultivate a collaborative, empowered team culture that supports excellence in deliveryfirst mindset. Success requires the ability to influence at the executive level, mature organizational capabilities, and cultivate a collaborative, empowered team culture that supports excellence in delivery.

• Establish and execute departmental goals and objectives aligned to enterprise strategy, contract priorities, and client mission outcomes; define and monitor KPIs to drive accountability and data-informed decision-making.
• Design, implement, and continuously mature program management, governance, and delivery enablement frameworks that scale across portfolios while ensuring compliance with federal, regulatory, and organizational standards.
• Provide executive-level visibility into portfolio, program, and project health through standardized dashboards, metrics, and reporting-enabling proactive management of risks, issues, dependencies, and performance trends.
• Partner with portfolio and divisional leadership to support investment prioritization, funding decisions, and resource allocation, balancing client commitments, growth objectives, and staff sustainability.
• Ensure full lifecycle contract execution excellence, including initiation, execution, closeout, client reporting, lessons learned, and continuous improvement integration.
• Lead people management strategy for the department, including performance management, career development, succession planning, training pathways, and promotion readiness.
• Own departmental workforce and strategic resource planning, including forecasting, recruitment, onboarding, capacity planning, skills development, and certification alignment.
• Ensure compliance with staff allocations plans, time reporting, and internal policies across billable, internal, and strategic initiatives.
• Actively support business development efforts, including RFP solutioning, staffing models, transition planning, delivery onboarding, and ongoing executive client engagement.
• Champion quality-by-design principles across all delivery artifacts and processes; oversee SOP evolution, process training, internal audits, and continuous improvement initiatives.
• Maintain strong awareness of industry, regulatory, and technology trends; represent the organization through thought leadership, publications, conferences, and strategic forums.

Required Skills:

• Advanced expertise in program, portfolio, and PMO leadership, including framework design, governance models, and delivery maturity assessments (e.g., PMI, PMO, Agile/Hybrid environments).
• Strong command of program operations, including financial management, forecasting, risk and issue management, resource optimization, and executive reporting.
• Demonstrated experience leading complex life sciences and health IT programs supporting clinical research, bioinformatics, public health, biomedical informatics, and regulated data environments.
• Exceptional communication and executive presence, with the ability to influence senior leaders, advise clients, and align cross-functional teams around shared outcomes.
• Proven problem-solving and systems-thinking capabilities, with a track record of driving process improvement, operational scalability, and organizational maturity.
• Ability to rapidly assess priorities, adapt to evolving client environments, and translate strategy into executable roadmaps.
• Strong regulatory and compliance knowledge, including clinical research regulations, healthcare privacy, and federal IT compliance standards (e.g., FDA, 21 CFR Part 11, HIPAA, FISMA, FedRAMP, CMMI, ISO).
• Experience operating in federal health environments (e.g., HHS, NIH, NCI), with familiarity across consulting delivery models, contract vehicles, and business development lifecycle.

Required Areas of Focus:

Program Management Leadership

• Own and evolve client-facing program and project roadmaps, ensuring alignment with mission goals, regulatory requirements, funding constraints, and delivery capacity
• Contribute to standardized BD-to-Delivery transition processes, ensuring early engagement, clarity of scope, staffing, budgets, timelines, and accountability prior to execution.
• Ensure consistent contract execution through disciplined tracking of deliverables, milestones, financials, and performance metrics, including CPAR inputs and self-assessments.
• Design, maintain, and continuously improve enterprise delivery dashboards, providing visibility into:

• • Program and project health summary
  • Resource utilization and capacity
  • Budget performance and forecasting
  • Risk and issue trends
  • Key milestones and outcomes

Contract performance and quality metrics

• Establish and enforce a structured reporting cadence to support proactive leadership engagement and timely decision-making:

• • Weekly: Project and program status
  • Monthly: Portfolio performance and financial reviews
  • Quarterly: Strategic outlook, risk posture, and growth alignment

• Serve as a senior client relationship leader, cultivating trusted partnerships and proactively identifying opportunities to enhance delivery value and expand engagements.

Financial & Resource Management

• Partner with leadership teams to define, manage, and optimize portfolio, program, and project-level budgets.
• Develop and maintain a comprehensive resource capability matrix capturing skills, certifications, experience, performance insights, and availability.
• Optimize workforce utilization by aligning staffing decisions with delivery needs, staff development goals, and long-term organizational strategy.
• Lead and support staff transitions, onboarding, promotions, and role changes with minimal delivery disruption.
• Drive training and capability development strategies aligned to SOPs, industry standards, and evolving client needs.

Stakeholder Engagement & Communication

• Act as a senior liaison between executive leadership, program teams, and client stakeholders.
• Strengthen client partnerships through structured feedback mechanisms, contract / project performance reviews, and strategic planning engagements to support change agility and account growth.
• Enable cross-division collaboration to ensure integrated delivery and shared accountability.
• Communicate performance, risks, and opportunities through clear dashboards, briefings, and executive presentations.

Advisory & Consultation

• Provide strategic advisory services to internal and external stakeholders navigating complex program and project and delivery challenges.
• Translate technical, business domain, and operational concepts into actionable strategies that enable informed decision-making.
• Serve as a trusted advisor supporting both delivery excellence and organizational growth.

• Education: Bachelor's degree required; Master's degree in a scientific, health, or program management discipline preferred. PMP or equivalent certification desired.
• Experience: Minimum of 10 years in senior program strategy and delivery leadership roles across federal, academic, and private-sector environments.
• Program Leadership: Extensive experience program management, PMO leadership, governance, financial management, and large-scale delivery enablement.
• Industry Knowledge: Strong background in life sciences, clinical research, bioinformatics, health informatics, and public health.
• Leadership & Business Acumen: Proven ability to lead distributed teams, manage complex stakeholder environments, and influence at the executive level.
• Business Development: Demonstrated success supporting client growth, solution design, and consulting delivery models.
• Federal Health IT Experience: Experience supporting HHS, NIH, NCI, or similar agencies strongly preferred.

Why work at Emmes?

At Emmes, your actions and hard work will have a direct impact on public health initiatives, both globally and in our local communities with opportunities for volunteerism through our Emmes Cares community engagement program. We offer a competitive benefits package focused on the health and needs of our growing workforce, including:

• Flexible Approved Time Off

• Tuition Reimbursement

• 401k Retirement Plan

• Work From Home Anywhere in the US

• Maternal/Paternal Leave

• Casual Dress Code & Work Environment

CONNECT WITH US!

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The Emmes Company, LLC is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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ProSidian Consulting seeks a Management and Operations Consulting Senior Manager to lead and support design, development and delivery of client solutions for the Firm's Consulting Practice. The Senior Manager plays an integral role in successfully designing, planning and executing client engagements and building the firm's reputation for quality service. This includes researching, pursuing, and documenting possible business opportunities; supporting and managing our proposal development process; managing client relationships and deliverables; and developing teams while communicating with appropriate stakeholders.

The Senior Manager is responsible for business development, client engagement management, thought leadership, market presence, and team-building/leadership of Management Consultants. ProSidian's business development initiatives include but are not limited to proposal writing, responding to requests for information/sources sought, client presentations and capabilities briefings, attending industry and client conferences and general meetings, and creating awareness of the firm.

This position will identify solutions to important client challenges/opportunities, produce results for engagement team deliverables and internal firm initiatives, drive change and impact client outcomes. The Senior Manager provides oversight and management of professional consultants to insure consistent, high quality service delivery in a cost effective manner for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.

Although daily activities may change and evolve, the following represents initial primary areas of activity: 15% Internal Operations Focus, 45% Business Dev Initiatives, 45% Client Service. Other responsibilities include, but are not limited to, working with other consultant practices and company business units, interfacing with contract On-Demand resources, and working with other Engagement Team Members (new employees, fellows, contractors, and collaborating partners) to develop or support business opportunities.

Industry Focus: Strategically diversified services offered by ProSidian Consulting for Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies.

Business Development:

• Actively participate in business development activities, by coordinating and/or leading proposal or engagement teams while creating strong working relationships with clients.
• Develop a sales strategy that identifies targeted accounts, account planning, consulting service product packaging, proposal development, proposal delivery, and processes for closing the deal.
• Implement a strategic sales action plan which clearly demonstrates target goals and sales success and manage practice action plans to grow sales, create new service offerings and offer thought leadership to find solutions to important client challenges.
• Provide leadership to ensure consistent, high quality and cost effective service delivery.
• Responsible for conducting follow-up calls and visits as required for maximizing a strong close ratio.
• Technical and Solution Architect for Proposal development, proposal requirements, proposal writing as part of managing our sales process
• Work with business development teams to close new sales opportunities.
• Any other Business Development responsibilities as required

Client Engagement Management:

• Build, develop and maintain long-term relationships with clients at the C-Suite level.
• Conduct quantitative and qualitative analysis, including financial or business modeling, and coordinate and execute research, data collection, and analysis
• Create a services mix that demonstrates a high-level of professionalism and a clear understanding of a client's unique business needs.
• Develop and offer services that reflect an understanding of a client's unique business needs and offer client market specific solutions that are measurable.
• Develop, Implement and present solutions and recommendations
• Engagements will address a wide range of strategy and business issues that may include strategy sessions, strategic planning, and evaluation strategic client initiatives.
• Structuring and performing analysis, and conducting primary research, to uncover the insights that support our recommendations to clients
• Technical and Solution Architect for Proposal development, proposal requirements, proposal writing as part of managing our sales process
• Any other Client Engagement Management responsibilities as required

Thought Leadership:

• Assist the firm in efforts to strengthen market presence such as bylining articles, speaking at key conferences, and publishing.
• Be an active participant within a team that provides thought leadership, project support artifacts and analytical concepts for use within the practice.
• Presenting at team and client meetings, and determining the most practical way to drive lasting results based on your insights
• Provide thought leadership to deepen and expand the firm's product offerings and client solutions.
• Researching and creating Frameworks to deliver solutions that solve problems and enhance client operations
• Support and contribute to the development of intellectual capital for the firm.
• Any other Thought Leadership responsibilities as required

Personnel Management:

• Consultants will include a mix of independent contractors as well as employed subject matter experts as business needs dictate.
• Develop, coach and recruit talented consulting team members.
• Lead engagement teams on complex projects and develop junior team members
• Responsible for contributing to employee performance appraisals or annual contract employee reviews.
• Responsible for project management oversight, supervision, and leadership and building a team of consultants who deliver quality projects in consulting area.
• Any other Personnel Management responsibilities as required

Collaboration and Team Building:

• Assume ownership of projects while simultaneously leading a team.
• Comfortable reporting and working in a matrix organization.
• Delegate or accept delegation to promote client engagement opportunities and/or client relationships.
• Performs other duties as assigned.
• Supporting and leading business development initiatives and proposal writing
• Taking on stimulating challenges including corporate and business unit strategy, regulatory compliance initiatives; business process reviews, assessments, and improvement initiatives; organizational effectiveness and optimization, and training and talent management initiatives.
• Any other Collaboration and Team Building responsibilities as required

Senior Managers generally have a BA or equivalent qualification, an MBA or equivalent degree, and 10-15 years' experience including managing large global projects with at least 50% in Management and Operations Consulting. These professionals perform roles of solution and technical architects for new business development while also responding to new and current client needs, providing oversight on engagement operations, and managing client relationships.

Lead and pilot on engagement pursuits. Engagement manager; manager of day-to-day client relationship; aligned to industry or functional domain. Your skills & behaviors that demonstrate success include all activities from previous levels (Level 1, Level 2, Level 3, & Level 4). There are three stages to Senior Managers at Level 4 (Senior Manager 4.1, Senior Manager 4.2, & Senior Manager 4.3)

A successful Senior Manager level professional at ProSidian is able to oversee multiple engagements and multitask on internal operations and engagement requirements deliverable service quality. The Senior Manager level professionals that excel are comfortable in a small, dynamic, yet growing environment where Management and Operations Consulting entails multiple types of engagements and activities focused nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes.

• Teamwork ability to foster teamwork collaboratively as a participant, and effectively as a team leader
• Leadership ability to guide and lead colleagues on projects and initiatives
• Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation persistent in pursuit of quality and optimal client and company solutions
• Agility ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
• Judgment exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
• Organization ability to manage projects and activity, and prioritize tasks

• Business Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
• Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors