Moss Luxury Consignment Jobs in Usa

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store, and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Sales and Stock Associate reports to the Store Manager.

Responsibilities:

Performance:

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house
• Be a support to execute business plans to accelerate the business forward and remedy opportunities

Culture:

• Be an ambassador to the brand and promote the culture of Rails internally and externally
• Ensure store atmosphere upholds the image of the brand

Client Centric:

• Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Solution oriented approach to finding resolutions to customer service issues

Marketing & Community:

• In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Leadership:

• In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
• Support a positive work environment with teams and throughout store network including cross functional partners
• Support performance management initiatives with store teams
• Attend and participate at store meetings as required by the business
• Ability to manage and resolve conflict in the workplace

Visuals:

• Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Operations:

• Ensure all inventory initiatives are completed including receiving, return to warehouse, transfers, regular cycle counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required
• Protect all company assets including cash handling, inventory, expenses etc.
• Support Client Consignment business, ensuring a quick turnaround, strong take rate, and effective and efficient logistics for merchandise movement
• Ensure omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
• Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
• Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

• At least 1+ years of experience in a retail apparel environment preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Advanced organizational skills, writing and communication skills
• Expertise in Microsoft Office 365 Suite
• Comfortable and savvy with computer technology, including PC and iOS devices
• Travel approximately 10% of the time
• Ability to climb ladders
• Ability to lift 40+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.

Summary:

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

The Keyholder reports to the Store Manager

Responsibilities:

Performance:

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house are achieved
• Be a support to execute business plans to accelerate the business forward and remedy opportunities
• Culture: Be an ambassador to the brand and promote the culture of Rails internally and externally
• Ensure store atmosphere upholds the image of the brand

Client Centric:

• Support the acquisition and retention of clients are key focuses and as such create and cultivate client relationships for the store and brand overall
• Be sure that you and your teams deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
• Follow through on customer journey as required to ensure a content client
• Support the needs of the client through styling advice and suggestion with every engagement
• Solution oriented approach to finding resolutions to customer service issues

Marketing & Community:

• In partnership with Store Management Team, bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development

Team Leadership:

• In alignment with Store Management continually coach, motivate, train and develop internal teams so they achieve performance goals and are set up for success with growth opportunities within the organization
• Support a positive work environment with teams and throughout store network including cross functional partners
• Support performance management initiatives with store teams
• Attend and participate at store meetings as required by the business
• Ability to manage and resolve conflict in the workplace

Visuals:

• Support the image of the store and ensure that is in line with corporate standards and store team is upholding these standards

Operations:

• Support inventory functions as set out by Store Management including receipts, reconciliations and transfers
• Protect all company assets including cash handling, inventory, expenses etc.
• Support Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise
• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs
• Provide support to ensure that all processes are compliant with legal, safety, and internal procedures
• Partner with cross functional partners including Stores within network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, Regional management as necessary
• Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

• At least 1+ years of experience in a keyholder position preferred
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred
• Ability to effectively create, manage and adhere to deadlines
• Familiar with key retail performance indicators
• Adaptable, a sense of openness, active listener, and compassionate
• Advanced organizational skills, writing and communication skills
• Expertise in Microsoft Office 365 Suite
• Comfortable and savvy with computer technology, including PC and iOS devices
• Travel approximately 10% of the time
• Ability to climb ladders
• Ability to lift 25+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.

Harvard Resource Solutions is seeking Customer Service Representatives for a manufacturing client in Clarkston on a direct hire basis.

In office ( Client offers 15 Work From Home days on a prorated basis).

Hours: 8:00am to 5:00pm

Pay Range: 24.00hr to 27.00hr ( Pay based upon experience and education)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain predictable and dependable attendance.
• Serve as a customer advocate to ensure total customer satisfaction.
• Adhere to the 2-hour callback policy for internal and external inquiries via phone, email, and fax.
• Deliver quality customer service aligned with Company Core Values and Core Ideology.
• Process sales orders accurately and timely for assigned account managers while following detailed work instructions.
• Perform duties in accordance with the Proactive Customer Service Model.
• Plan, organize, and execute external reports to ensure orders are entered, shipped, and invoiced within expected timeframes.
• Develop and maintain positive relationships with customer accounts, CPS Sales, and internal stakeholders.
• Analyze Key Customer Inventory, Blue Folder, and Sales Reports to ensure accurate inventory levels, on-time shipments, and continuous improvement opportunities.
• Proactively manage custom stock, blanket purchase orders, and consignment inventory programs to reduce stock-outs and aged inventory.
• Manage freight consolidation efforts and collaborate with sales to reduce freight costs.
• Issue return authorizations and credit/debit memos accurately and in a timely manner.
• Request required documentation from appropriate departments to ensure orders are processed within 48 hours.
• Provide backup support to Customer Service team members as needed, including Customer Fulfillment Manager, Service Support Manager, Service Specialist, and Operations Support.
• Complete miscellaneous projects as assigned by Staff Managers.
• Support continuous improvement initiatives related to the Customer Service training matrix and cross-training.
• Contribute to team performance improvements based on customer needs and metric results.
• Participate in Best Practice and Training meetings as scheduled by Customer Service Management.
• Document customer complaints regarding products or services (QPA) and forward to the Quality Department.
• Develop familiarity with all products, including product lines and account-specific requirements.
• Share process improvement ideas through the Customer Service Lean Ideas tab in Microsoft Teams.

QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the minimum knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, TRAINING, SKILLS, AND ABILITIES

• Minimum of two (2) years of customer service experience required; industry-related (distribution, manufacturing, automotive experience preferred.
• Demonstrates a high level of integrity and maintains a professional, positive demeanor.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Publisher.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work independently, exercise initiative and sound judgment, and implement actions without direct supervision.
• Ability to read, interpret, and apply written, oral, and diagram-based instructions, including procedure manuals and work instructions.
• Effective verbal and written communication skills with the ability to communicate across diverse audiences.
• Strong mathematical skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods as needed.
• May require periodic walking throughout the day.

If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to

We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.

At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.

Growing company with multiple locations has an outstanding opportunity available for a National Account Manager.

This is an onsite that requires minimal travel.

Main functions: The National Sales Account Manager is responsible for managing, supporting, and growing strategic national retail accounts, with primary responsibility for Menards, Lowes, and other assigned retail partners.

This role ensures customer satisfaction, drives sales growth, maintains retailer compliance, and coordinates cross-functionally with internal teams to deliver on operational, quality, and service commitments.

The position requires strong relationship management, analytical skills, attention to detail, and the ability to navigate complex retail systems and requirements.

Duties and Responsibilities: • Serve as the primary point of contact for retail accounts.

• Build, maintain, and strengthen relationships with key retail stakeholders, including merchant, inventory, sourcing, and compliance teams.

• Manage and support all aspects of the retail business relationship, ensuring alignment with customer expectations and company capabilities.

• Analyze retailer reports and portals to develop forecasts and support supply chain planning.

• Review, analyze, and interpret sales, inventory, and performance data to identify opportunities, risks, and corrective actions.

• Drive sales growth through various order types, including consignment, direct-to-store (DTS), bulk distribution, special orders, and new projects.

• Coordinate pricing strategies, annual rebate programs, and marketing initiatives with retail partners in the U.S.

and Canada, as applicable.

• Manage product setup, planogram updates, merchandising changes, and promotional activity in collaboration with the customer and internal teams.

• Oversee EDI transactions, including purchase orders (POs), advanced shipment notices (ASNs), invoices, and return-to-vendor (RTV) requests, ensuring accuracy and timeliness.

Some travel may be required for periodic visits to retail partners’ headquarters and regional locations.

• All other duties as assigned by manager.

Requirements • Minimum 5 years of account management, project or program management, or sales experience, preferably in building products or related manufacturing industries.

• Demonstrated experience managing large national or big-box retail accounts.

• Strong analytical skills with the ability to interpret sales and inventory data.

• Strong analytical skills with the ability to interpret sales, inventory, and operational data.

• Proven ability to manage complex retailer systems, portals, and compliance requirements.

• Experience with EDI processes, transaction types, and retailer compliance standards.

• Ability to coordinate with IT and supply chain teams to ensure EDI accuracy and efficiency.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent verbal, written, and presentation communication skills.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook) and capable of learning retailer-specific systems.

• Ability to work independently while collaborating effectively with cross-functional teams.

• Self-motivated, detail-oriented, and customer-focused.

Education • Bachelor’s degree in Business, Marketing, or related field.

• Foreign language proficiency is a plus.

An internationally recognized luxury hotel located in the heart of Boston is seeking an exceptional Spa Director to lead one of the city’s premier wellness destinations. This role presents an outstanding opportunity for a hospitality-driven leader to oversee a sophisticated spa operation within a flagship urban luxury hotel.

The Spa Director will be responsible for setting the strategic vision and leading the day-to-day operations of a high-end spa that serves both discerning hotel guests and an established local clientele. This individual must possess a deep understanding of luxury wellness experiences, a passion for service excellence, and the leadership ability to inspire a highly skilled team of therapists and spa professionals.

Success in this role requires a balance of operational discipline, guest-focused service leadership, and strong business acumen. The ideal candidate will bring proven experience operating within a luxury hospitality environment and will understand how to elevate the spa experience into a defining feature of the hotel’s overall guest journey.

This position will work closely with hotel leadership to ensure the spa operates as both a hallmark guest experience and a high-performing revenue center while maintaining the refined service culture expected of a world-class luxury property.

The ideal candidate will be a polished hospitality professional who leads with confidence, warmth, and a passion for wellness. They will be highly visible within the spa operation, actively engaged with both guests and team members, and committed to delivering exceptional experiences at every touchpoint.

This individual must possess the operational discipline required to run a sophisticated spa business while also bringing the creativity and vision necessary to keep the spa experience fresh, innovative, and competitive within the Boston luxury market.

Responsibilities

• Provide strategic and operational leadership for all spa and wellness operations, including treatment services, spa reception, locker facilities, relaxation areas, and retail boutique
• Recruit, develop, and mentor a team of highly skilled spa professionals, including therapists, estheticians, attendants, and guest service team members
• Cultivate a culture centered on exceptional personalized service and memorable wellness experiences
• Ensure the spa consistently delivers service standards that reflect the highest level of luxury hospitality
• Develop and execute revenue strategies focused on treatment utilization, retail performance, wellness programming, and local market engagement
• Oversee all financial aspects of the spa, including budgeting, forecasting, labor management, and cost controls
• Implement effective scheduling strategies to maximize treatment room utilization and therapist productivity
• Lead retail strategy, including merchandising, product partnerships, inventory control, and sales performance
• Collaborate with Sales, Marketing, and Rooms leadership to develop spa promotions, wellness packages, and curated guest experiences
• Maintain strict compliance with health, sanitation, and regulatory standards
• Monitor guest feedback, service recovery opportunities, and performance metrics to ensure continuous improvement
• Ensure the spa environment consistently reflects a tranquil, refined, and impeccably maintained luxury setting

Qualifications

• Minimum of 7+ years of progressive leadership experience in luxury spa operations within a hotel or resort environment
• Prior experience as a Spa Director or Assistant Spa Director in a luxury hospitality brand is strongly preferred
• Proven success managing high-performing spa teams, including therapists, estheticians, and spa attendants
• Demonstrated ability to drive spa revenue through treatment programming, retail strategy, and guest engagement
• Strong financial acumen with experience managing budgets, labor productivity, and operational profitability
• Deep understanding of luxury service standards and personalized guest experiences
• Strong leadership presence with the ability to inspire, coach, and develop team members
• Experience managing spa booking systems and operational software
• Excellent communication and interpersonal skills with the ability to collaborate across hotel departments
• Ability to maintain composure, professionalism, and service focus in a high-expectation luxury environment
• Must already be legally permitted to work in the United States

Benefits

• Competitive Base Salary + Bonus
• Company-paid medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) + matching
• Educational assistance
• PTO & Sick time off
• Complementary employee meals

Join the Alexandre Birman Bal Harbour Shops Team!

At Alexandre Birman, we don’t just craft shoes, we create masterpieces that embody sophistication, sensuality, and the timeless elegance of Brazilian culture. Each piece is an intricate blend of high-quality materials and exceptional craftsmanship, meticulously designed and handcrafted to perfection. Our collections, proudly produced in Brazil and Italy. Since 2008, Alexandre Birman has become synonymous with luxury & refined style, gracing high-profile events and being adored by fashion-forward women around the world. Our designs are not just shoes, they are statements of grace and artistry, sought after season after season.

If you have a passion for luxury, a commitment to excellence, and an eye for the finest details, we want you to be part of this exciting journey.

Job Summary:

As a Sales Associate at Alexandre Birman, you will deliver exceptional customer experiences in a refined and inviting store environment, guiding our clients through their shopping journey and introducing them to the beauty and craftsmanship of our collections. Your role is integral in enhancing our clients’ experience, meeting sales goals, and maintaining our brand’s reputation for luxury and personalized service.

Duties and Responsibilities:

• Customer Engagement: Welcome each client with warmth, creating a personalized and inviting atmosphere. Tailor product recommendations to meet individual preferences and create memorable experiences.
• Product Expertise: Be a brand ambassador by sharing your in-depth knowledge of our footwear collections. Educate customers on the artistry behind each design, highlighting the luxurious materials, craftsmanship, and intricate details that define Alexandre Birman shoes.
• Sales Excellence: Assist clients in selecting the perfect pieces, offering advice on fit, style, and complementary accessories. You’ll be an integral part of driving the store’s sales by providing exceptional service and promoting add-on sales.
• Transaction Handling: Process transactions seamlessly and efficiently, ensuring accuracy in all purchases, returns, and exchanges. Adhere to all company policies for transaction handling and store operations.
• Store Presentation: Maintain an immaculate and visually appealing store environment. Ensure products are neatly displayed, organized, and stocked to uphold the luxury aesthetic of the brand.
• Customer Relations: Address client inquiries, resolve concerns, and ensure an unparalleled shopping experience that exceeds expectations. Follow up with clients to ensure satisfaction and foster loyalty.
• Sales Targets & Performance: Actively contribute to achieving and surpassing individual and team sales targets. Help create innovative strategies to drive performance and increase foot traffic.
• Team Collaboration: Work closely with your colleagues to achieve shared goals. Contribute to a positive team atmosphere and collaborate in delivering a seamless in-store experience.
• Continuous Learning: Stay on top of the latest trends in fashion and luxury, constantly enhancing your knowledge of our products and sales techniques to ensure you're offering the best experience for our clients.

Qualifications and Skills:

• A Passion for Luxury Fashion: A deep appreciation for fine craftsmanship, luxury products, and an interest in staying on top of trends in the fashion industry.
• Exceptional Customer Service: Proven ability to provide top-tier customer service, build lasting relationships, and enhance the shopping experience with your personal touch.
• Communication: Exceptional verbal communication skills with the ability to build rapport quickly and confidently with customers from all backgrounds.
• Retail Experience: Previous experience in retail or customer service is preferred, particularly in a luxury environment.
• Sales Driven: Goal-oriented with a strong desire to achieve sales targets and drive business growth.
• Attention to Detail: A keen eye for maintaining store standards, ensuring that every product is presented with the care and precision it deserves.
• Adaptability & Flexibility: Ability to thrive in a fast-paced, dynamic environment and adjust to changing customer needs and store demands.
• Physical Stamina: Ability to stand, walk, and perform tasks for extended periods as part of the daily responsibilities.
• Flexible Availability: Willingness to work weekends, holidays, and evenings as part of the flexible schedule.

Why Join Us?

• Be part of a brand that celebrates craftsmanship, elegance, and the artistry of Brazilian heritage. You’ll work with beautiful products that reflect luxury and sophistication in every detail.
• This is an exceptional opportunity to grow within the luxury fashion industry, gain unique insights into high-end retail, and be part of an internationally recognized brand.
• Join a team of passionate, fashion-forward professionals who share your enthusiasm for quality and service. Work together to create memorable experiences for our clientele.
• Enjoy an exclusive employee discount on our premium products, and receive ongoing training and development to enhance your career in luxury retail.

How to Apply

Please send your resume and a cover letter to or apply within this post.

Senior Account Executive

Location: Los Angeles

Reports to: Founder & Creative Director, Jia-Jia Zhu

About JIA JIA

JIA JIA Jewelry is a fine jewelry brand rooted in natural luxury, craftsmanship, and a deep spiritual connection to the earth. Each collection celebrates the raw beauty of responsibly sourced gemstones and materials. With a growing presence across leading luxury retailers and private clientele, JIA JIA continues to redefine modern fine jewelry through authenticity, artistry, and purpose.

About the role

JIA JIA is seeking a Senior Account Executive to support and expand the brand’s wholesale and specialty retail partnerships. This role will focus on managing key luxury accounts while identifying new opportunities for growth across domestic and international markets.

Working closely with Founder & Creative Director Jia-Jia Zhu, this individual will play an important role in driving sales, strengthening retailer relationships, and representing the brand across markets, trade shows, and client events.

This position is based in Los Angeles and requires travel for markets, trade shows, and client development.

Key Responsibilities

• Manage and grow key wholesale accounts including Bergdorf Goodman, Nordstrom, Net-a-Porter, Shopbop, and leading specialty retailers.
• Identify and develop new domestic and international retail partnerships aligned with JIA JIA’s luxury positioning.
• Partner with retail buyers on assortment planning, merchandising, and seasonal sell-through strategy.
• Oversee account performance, order management, and sales forecasting.
• Coordinate and support participation in Couture and other fine jewelry trade shows, including buyer appointments and follow-up.
• Maintain strong relationships with buyers to ensure optimal product placement and brand representation.
• Collaborate cross-functionally with production, merchandising, marketing, and PR to align sales initiatives with collection launches and storytelling.
• Represent JIA JIA at markets, trunk shows, and industry events as a brand ambassador.

Qualifications

• 5–8+ years of experience in fine jewelry, luxury fashion, or accessories sales.
• Experience managing relationships with luxury retailers and specialty boutiques.
• Strong understanding of wholesale sales, merchandising, and assortment planning.
• Experience participating in luxury trade shows such as Couture or comparable industry events.
• Excellent relationship-building, negotiation, and communication skills.
• Highly organized with strong analytical and follow-through capabilities.
• Ability and willingness to travel for markets, trade shows, and key client meetings.
  

Who You Are

• Relationship-driven with a strong understanding of luxury retail partnerships.
• Entrepreneurial and proactive, comfortable working in a growing brand environment.
• Commercially minded with a deep appreciation for design and brand storytelling.
• Collaborative, adaptable, and passionate about fine jewelry.
• Detail Oriented

Compensation and Structure

• Competitive base salary + performance-based bonus or commission
• Hybrid role based in Los Angeles
• Travel required for markets, trade shows, and client development
• Opportunity to grow with a rapidly expanding luxury brand

How to Apply

Please submit your resume. Additional to send a brief cover note outlining relevant experience in luxury retail partnerships to

Place of Work: Beverly Hills Flagship Store – Beverly Hills, Ca

Casablanca Paris represents a unique vision of luxury, blending Parisian elegance with multicultural influences. Dedicated to exceptional craftsmanship, modern sophistication, and a free-spirited ethos, Casablanca Paris offers more than just fashion; it offers an immersive luxury experience. For the opening of our Flagship store, we are looking for Senior Client Advisors.

Role Overview:

As a Keyholder at Casablanca, you will serve as a true ambassador of the brand, delivering an exceptional and immersive luxury experience that reflects our distinctive aesthetic, values, and love for craftsmanship. You will embody the spirit of Casablanca in every client interaction, building lasting relationships while upholding excellence on the shop floor. This role requires a strong sense of service, attention to detail, and a passion for storytelling through fashion. In addition to providing best-in-class client engagement, you will ensure seamless operations through meticulous stock management and thoughtful use of CRM tools to nurture our client community.

The Role:

• Opening and closing the store.
• Delivering a distinctive and unforgettable shopping experience for every client, marked by warmth, attentiveness, and personalised service.
• Demonstrating commercial acumen and an entrepreneurial spirit, consistently exceeding individual and store sales targets.
• Providing expert luxury styling advice tailored to each client, ensuring a memorable and unique journey with every visit.
• Fostering a collaborative, positive team dynamic that supports individual success and collective excellence.
• Ensuring flawless daily operations, including inventory organization, timely product replenishment, and maintenance of premium visual merchandising standards.
• Building and nurturing long-term relationships through strategic clienteling, personalized appointments, and elevated aftercare service.
• Actively expanding the client base by identifying and cultivating new luxury customers in line with business goals.
• Driving customer loyalty by maintaining consistent communication, anticipating client needs, and delivering thoughtful follow-up to foster repeat engagement and increased sales.

The Candidate

• Proven experience in luxury retail, with a strong track record of achieving or surpassing sales goals.
• A passion for fashion and a refined understanding of luxury clients, industry trends, and seasonal collections.
• Exceptional interpersonal and communication skills, with the ability to engage and inspire a discerning clientele.
• Demonstrated experience in clienteling and relationship-building, with a thoughtful, client-first mindset.
• Bilingual or multilingual fluency; proficiency in French and English strongly preferred.
• A high level of organization, attention to detail, and time management.
• A collaborative, team-focused approach paired with personal initiative and self-motivation.
• A polished and professional demeanor with a confident, elegant presence that reflects the brand.
• Passion for art, culture, and design, with awareness of key players and movements within the luxury space.
• Resilience and adaptability in a fast-paced, dynamic retail environment.

Company Overview:

Join an esteemed luxury retailer, renowned for its exquisite collection of high-end timepieces. We curate a world-class shopping experience, offering discerning clientele access to the finest luxury watches from prestigious brands across the globe.

Position Overview:

We are seeking a passionate and experienced Luxury Watch Sales Specialist to join our dynamic team. The ideal candidate possesses a deep understanding of the luxury watch market, impeccable sales skills, and a commitment to providing unparalleled customer service. This is an exciting opportunity to showcase your expertise and elevate the shopping experience for our elite clientele.

Essential Duties & Responsibilities:

• Develop and maintain a comprehensive knowledge of our luxury watch brands, including their history, craftsmanship, and technical specifications.
• Provide personalized assistance to clients, guiding them through the selection process and offering expert advice to meet their individual preferences and requirements.
• Cultivate strong relationships with existing clients while actively seeking opportunities to expand our customer base through networking and client referrals.
• Drive sales performance by meeting and exceeding revenue targets, consistently delivering exceptional service to exceed customer expectations.
• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth and innovation.

Qualifications:

• Minimum of 3 years of experience in luxury watch sales or a related field, with a proven track record of success in achieving sales targets.
• Deep knowledge and passion for luxury watches, including familiarity with prominent brands and their product offerings.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish lasting relationships with clients.
• Strong negotiation skills and a customer-centric approach to sales, prioritizing customer satisfaction above all else.
• Highly organized with the ability to multitask in a fast-paced retail environment.
• Professional appearance and demeanor, reflecting the luxury standards of our brand.

Benefits:

• Competitive salary commensurate with experience, plus commission and performance-based incentives.
• Health and wellness benefits package, including medical, dental, and vision coverage.
• Ongoing training and professional development opportunities to enhance your skills and expertise in luxury watch sales.