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Job DescriptionElliot Health System's Access and Command Center is the hub for connecting patients to where they need to be, when they need it. We offer a suite of services that meets our patients' needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we'd love to have you join us! We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!
About the JobOur Access Center Coordinator's receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Elliot Health System. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.
What You'll Do- Initiate and coordinate registration and scheduling for new patient appointments.
- Documents all patient demographic, medical, financial, and referral information into Epic within compliance
- Triage incoming calls, and handle professionally
- Obtains all patient information required by the providers prior to an appointment
- Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System
- High school diploma or GED
- 2 years of Health Care experience, or 2 years of contact center environment type of work, Required
- Prior customer service work experience, Required
- Specifically, in a contact/call center environment
- Ability to handle a high volume of calls and work in a fast-paced environment
- Epic Experience, Preferred
- Health, dental, prescription, and vision coverage for full-time & part-time employees
- Short term, long term disability, Accident insurance, & life insurance
- Tuition Reimbursement
- Referral bonuses
- Accrued earned time for full-time & part-time employees
- 403b Retirement plans, with generous employer contributions
- And more!
Work Shift: 8:30am - 5:00pm
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
Performs patient assessments and institutes respiratory care plans.
Performs various technical and diagnostic respiratory therapy procedures in all areas of the hospital.
Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Include, but are not limited to: Emergency (Code Blue and White) response; Airway management including nasotracheal & endotracheal suctioning; Delivery of aerosolized drugs; Ventilator management (i.e.
setup and operation); Oral hygiene; Airway retaining device placement and maintenance; Airway support device management including BiPAP and CPAP devices; Oxygen delivery devices and therapeutic monitoring; Chest film analysis; Bloodgas collection and analysis; EKG analysis; Accurate and complete documentation; Cleaning and stocking of equipment and supplies as necessary; Participate in CAP and JC surveys.
RRTs may function as Shift Leader or serve in the capacity of Team Leader Advanced practice skills may include: Therapeutic gas management and monitoring, including INO and HeO2; Pulmonary Function Testing; Bronchoscopy assist; Hemodynamic Monitoring; Waveform analysis; Nocturnal SpO2 evaluation (Desaturation Studies); Polysomnography; Transport duties.
Job Requirements: Education/Skills See licensure and/or certification requirements Experience 1
- 3 years of experience preferred Licenses, Registrations, or Certifications RT or RCP License in state of employment required BLS required Registered Respiratory Therapist (RRT) by NBRC required Work Schedule: TBD Work Type: Full Time
Performs various technical and diagnostic respiratory therapy procedures in all areas of the hospital.
Performs patient assessments and institutes respiratory care plans.
Responsibilities: Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
Include, but are not limited to: Emergency (Code Blue and White) response; Airway management including nasotracheal & endotracheal suctioning; Delivery of aerosolized drugs; Ventilator management (i.e.: setup and operation); Oral hygiene; Airway retaining device placement and maintenance; Airway support device management including BiPAP and CPAP devices; Oxygen delivery devices and therapeutic monitoring; Chest film analysis; Bloodgas collection and analysis; EKG analysis; Accurate and complete documentation; Cleaning and stocking of equipment and supplies as necessary; Participate in CAP and JC surveys.
RRTs may function as Shift Leader or serve in the capacity of Team Leader.
Advanced practice skills may include: Therapeutic gas management and monitoring, including INO and HeO2; Pulmonary Function Testing; Bronchoscopy assist; Hemodynamic Monitoring; Waveform analysis; Nocturnal SpO2 evaluation (Desaturation Studies); Job Requirements: Education/Skills See licensure and/or certification requirements Experience 2 – 3 years of experience preferred Licenses, Registrations, or Certifications RCP License in the state of employment required BLS required CRT thru the National Board of Respiratory Care (NBRC) required Work Schedule: TBD Work Type: Full Time EEO is the law
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Work Shift
Day (United States of America)
Clinical Dietitian
Full Time -
8:30 am - 5:30 pm
Great Benefits!
Practices as a member of the interdisciplinary health care team responsible for the provision of medical nutrition therapy. Fosters continuity of the Nutrition Care Process across all phases of the continuum of care as recommended by the Academy of Nutrition and Dietetics. Performs nutrition assessment for patients identified to be at nutrition risk based on criteria outlined by the hospital and best practice standards. Calculates metabolic nutrient requirements according to the age and disease specific needs of patients. Performs nutrition focused physical exam to further evaluate risk of malnutrition as indicated. Develops a nutrition diagnosis as appropriate and consistent with the Nutrition Care Process. Creates and implements a nutrition intervention and care plan for all patients with a nutrition diagnosis. Continuously evaluates and monitors the effectiveness and outcomes of medical nutrition therapy intervention. Provides nutrition education to patients, family, and/or members of the health care team on recommended nutrition intervention(s) to accomplish nutrition goals; which may include, but is not limited to any of the following topics: specialized diet, enteral/oral medical nutrition supplements, food selections, eating behaviors, and community nutrition resources. Manages the delivery of nutrition care services according to the site of care assigned. Participates in performance improvement and research activities. Mentors dietetic interns/diet technicians. Actively assess, evaluates and maintains professional development and competencies outlined in the position description.
Core Responsibilities and Essential Functions:
Provide medical nutrition therapy according to system policy and A.N.D. Nutrition Care Process practice
standards
* Utilizes the Nutrition Care Process and WellStar Nutrition Care Policies when assessing patients
* Responsible for nutrition screen, assessment, diagnosis, intervention, and monitoring/evaluation of identified at risk patients
* Apply psycho-social, age appropriate, evidence-based nutrition care
* Document all patient encounters in the health care record in accordance with hospital and department policies and procedures
* Identify, monitor, and evaluate enteral nutrition support regimens. Manage enteral nutrition support under the supervision of medical staff
* Develop and implements transitional feeding plans
* Perform Nutrition Focused Physical Exams to evaluate malnutrition severity as appropriate
* Assess patients learning needs, barriers to learning, preferred learning styles and educational level and provides nutrition education accordingly
* Utilizes community resources through the continuum of care to foster positive patient outcomes
Develops, implements, and promotes quality services based on client expectation and needs.
* Collaborates with patient and/or family member, and health care team to assess nutrition and education needs of patients.
* Provides services and establishes goals based on the identified needs of patients and/or family members.
* Applies knowledge and skills in developing, implementing and maintaining nutrition care plans
* Continuously evaluates nutrition care processes and patient outcomes and implements quality practice by following system policies, procedures, and evidenced based research
* Provides care according to organizational ethics, licensure and Standards of Professional Practice for Dietetics Professionals
* Applies Joint Commission and/or regulatory standards in the provision of nutrition care
* Utilized patient experience and empathy skills when interacting with patients and family members
* Participates in multidisciplinary rounds, appropriate committees, and team member huddles
Locates, reviews, and utilizes best practice research findings for their application in optimally managing a disease or condition and improving patient outcomes.
* Bases clinical practice on sound scientific principles, current research and theory
* Shares and reports research and patient outcomes utilizing various media
* Demonstrates knowledge related to clinical practice.
* Communicates sound scientific principles, research, and theory to health care team members and dietetic interns in optimally managing patients' care
* Shares knowledge and expertise with dietetic interns, patients, family members and health care team members
* Documents understanding of relevant information and results of communication with dietetic interns/technicians/patients/families and healthcare team members
* Contributes to the development of new knowledge and services
* Seeks out information effectively and independently to provide effective services
Systematically evaluates the quality and effectiveness of practice and revises practice as needed to incorporate results of evaluation.
* Participates in and identifies performance improvement criteria for nutrition care by completing peer chart audits as assigned and reviewing with their nutrition leader
* Continuously evaluates and refines service based on measurable outcomes by keeping a productivity log
* Identifies expected outcomes of patient care
* Participates in quality improvement initiatives and projects
Engages in lifelong self-development to improve knowledge and skills that promote continued competence.
* Conducts yearly self-assessment to identify professional strengths and weaknesses
* Identifies needs for professional development and mentors dietetic interns
* Documents professional development activities according to system policies
Engage in continuous learning opportunities to further develop skills and capabilities in application technical and functional areas
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Required Minimum Education:
Bachelors Dietetics or Bachelors Nutrition
Other / Certificate Dietetics or Other / Certificate Nutrition
Required Minimum License(s) and Certification(s):
All certifications are required upon hire unless otherwise stated.
BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor or BLS-P - Basic Life Support-Provisional (30 Days) within 30 Days
LD - Lic Dietician or LD-P - Lic Dietician - Provisional (180 Days) within 180 Days
RD - Registered Dietician or RDN - Reg Dietician Nutritionist or RDN-P - Reg Dietician Nutritionist - Provisional (180 Days) within 180 Days
Additional License(s) and Certification(s):
Required Minimum Experience:
One to two years clinical experience Preferred and Completion of a supervised practice didactic program accredited by the Accreditation Counsel for Education in Nutrition and Dietetics (ACEND)
Required Minimum Skills:
Excellent interpersonal, customer service, verbal and written communication skills.
Knowledge of best practices in clinical nutrition and the dietetics profession.
Knowledge of N
Provides Planned Maintenance (PM), safety testing, repairs, calibration, installation, routine and emergency service to general and various specialized diagnostic and therapeutic medical equipment, as assigned by the Clinical Engineering (CE) Manager.
ESSENTIAL FUNCTIONS
Knows, understands, incorporates and demonstrates the mission, vision and core values of Trinity Health and the Ministry Organization in leadership behaviors, practices and decisions.
Performs PM procedures on multiple types of general and specialized clinical equipment.
Performs PM procedures using manufacturer’s recommendations, standards or code requirements, as well as industry acceptable processes as guidelines.
Performs corrective maintenance procedures including diagnosing problems using thermodynamic, electronic/electrical, mechanical, pneumatic, hydraulic, and/or other sciences and documents results of activities performed to comply with all regulatory and standard requirements.
Notifies equipment users, CE Managers, and Regional Director of repair status and delays as necessary.
Interacts with clinical staff to understand and resolve operational problems in scheduling and completing PM procedures while minimizing interference to hospital departments.
Determines need for replacement parts and supplies, selects the most cost effective source, and submits properly completed parts request using established policies and guidelines.
Completes corrective and planned maintenance work order documentation per policy.
Promotes teamwork by keeping others informed, participating effectively in group decision making, works to accomplish team objectives and projects, and solicits feedback about one's effectiveness as a team member.
Continually improves processes by seeking ways to eliminate and reduce waste.
Has authority (based on department guidelines) to order parts and supplies required for emergency service or repair of medical equipment. Recommends test equipment and spare equipment parts to the CE Manager or Lead Technician.
Provides on-call service coverage after normal business hours on a rotating basis, as assigned.
Provides assistance and training to Bio-Medical Equipment Technician I as assigned by Clinical Engineering Management.
May be assigned duties as Lead Bio-Medical Equipment Technician, as needed.
Performs other duties as assigned or requested by the CE Manager.
Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
MINIMUM QUALIFICATIONSMinimum of an Associates of Applied Sciences Degree in related field of medical electronics, electronic technology or equivalent military or related training required. CBET certification preferred.
Three to five years experience or equivalent, performing corrective and planned maintenance on medical devices and/or clinical support equipment.
Must have a basic understanding of anatomy, physiology, and medical terminology.
Working knowledge and ability to use basic hand tools and test equipment specific to the field. Ability to train CE associates on use and application of select test equipment.
Must have knowledge and understanding of OSHA, NFPA, The Joint Commission, CAHO, EOC, FDA and other specific regulations and standards pertaining to clinical equipment service and repair.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health, Ministry Organizations, and Clinical Engineering.
Ability to operate complex test equipment, analyze and interpret information provided by equipment and clinical staff to determine equipment operational condition.
Must have basic understanding of personal computer operation, applications, and ability to input data using keyboard. Technician must be able to follow complex written instructions, perform tasks and document actions taken.
Strong customer service communications skills are required to interact with hospital personnel and vendors to achieve positive outcomes. .
Ability to provide or coordinate in-service training to clinical/professional staff on medical device operations and safety functions.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONSMust be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk.
Possess ability to mentally concentrate while being subject to stress, interruptions and changing work priorities.
Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne/airborne pathogens, dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating devices.
Must be able to hear speech, distinguish sounds, and speak.
Must have near vision, far vision, depth perception, and be able to distinguish colors.
Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.
Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds.
Must be able to push or pull over 100 pounds frequently (20% of the time).
Maintains safe working environment for self, other associates, patients, visitors, and medical staff in accordance with applicable standards and procedures relevant to job duties.
Must be able to adapt to frequently changing work priorities.
Must be able to travel to the various Trinity Health, Ministry Organizations, subsidiaries, and/or training facilities.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
The Hopsice Registered Nurse is responsible for pain management, symptom control in the delivery of care to hospice patients, as established by the plan of care, the interdisciplinary team, attending physician and Hospice Medical Director.
Schedule: Full-Time visits Monday - Friday with Saturday and Sunday on-call rotation
Territory: Montgomery, Elmore, Coosa, Autauga, Bullock, Pike, Tallapoosa, Chambers, Lee, Macon and Russell communities
Position Overview:
- Ensures the timely and adequate delivery of hospice services to the terminally ill patient and their family, operating within the plan of care as established by the hospice team and attending physician.
- Assesses the total needs of the patient/family during regularly scheduled and after hour home visits; Documents: assessment, identified problems, nursing interventions, goals, and outcomes of interventions.
- Coordinates total patient/family hospice care under the supervision of the Director and with the interdisciplinary team, the attending physician, and other providers; documents such coordination.
- Collaborates with the interdisciplinary team in the development, review and revision of the clinical component of patient/family plan of care, including exchange of information, review of problems, assessing effectiveness of interventions and documenting outcomes.
- Ensures continuity of care between patient/family, team members, ancillary providers, long term and inpatient care facilities, and the attending physician.
- Communicates patient/family/caregiver needs, ongoing nursing assessment, interventions, goals and outcomes through the interdisciplinary process.
- Provides and documents continuing education of the hospice concept of care to patients and their families/caregivers.
- Supervises the delivery of patient care provided by Hospice Aides, Licensed Practical Nurses; ensuring compliance with the established plan of care and completing required documentation of supervision.
- Facilitates the delivery of hospice services to patients residing in long term care facilities, documenting joint coordination of care with facility professional staff, and attending facility care plan meetings as appropriate.
- Participates in on-call rotation for delivery of care after office hours, on weekends, and holidays.
- Provides ongoing monitoring of patient appropriateness for hospice services and completes required documentation for certification and recertification.
- Interfaces with the patient/family/caregiver, the hospice team, other health care providers in a respectful, professional and courteous manner.
- Maintains compliance with Medicare Conditions of Participation, Joint Commission standards, Hospice and Professional Standards of Nursing Practice, and agency specific policies and procedures.
- Supports community education of hospice for growth and development of the program.
- Dispenses medical supplies in a cost effective manner, as dictated by the plan of care and patient needs.
- Participates in quality improvement, utilization review, and infection control activities as requested.
- Attends appropriate inservices, and participates in continuing education.
- Ensures accurate and current patient chart information by timely and consistent documentation.
- Maintains a professional, well-groomed appearance, adhering to the agency dress code.
- Maintains sound privacy and security practices and prevents privacy or security breaches. If breach occurs, takes corrective action.
Aveanna Healthcare Offers:
- 401(k) with match
- Health, Dental and Vision Benefits for employees at 30+ points
- Tuition Discounts and Reimbursement
- PTO, Sick Time, and Paid Holidays
Qualifications:
- Current license as a Registered Nurse in the State of Alabama
- Minimum of one (1) year medical/surgical experience. Hospice/Home Health experience preferred.
- Valid CPR
- Current, valid Alabama drivers license.
HHH
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California
Notice for Job Applicants Residing in Florida
The Hopsice Registered Nurse is responsible for pain management, symptom control in the delivery of care to hospice patients, as established by the plan of care, the interdisciplinary team, attending physician and Hospice Medical Director.
Schedule: Full-Time visits Monday - Friday with Saturday and Sunday on-call rotation
Territory: Montgomery, Elmore, Coosa, Autauga, Bullock, Pike, Tallapoosa, Chambers, Lee, Macon and Russell communities
Position Overview:
- Ensures the timely and adequate delivery of hospice services to the terminally ill patient and their family, operating within the plan of care as established by the hospice team and attending physician.
- Assesses the total needs of the patient/family during regularly scheduled and after hour home visits; Documents: assessment, identified problems, nursing interventions, goals, and outcomes of interventions.
- Coordinates total patient/family hospice care under the supervision of the Director and with the interdisciplinary team, the attending physician, and other providers; documents such coordination.
- Collaborates with the interdisciplinary team in the development, review and revision of the clinical component of patient/family plan of care, including exchange of information, review of problems, assessing effectiveness of interventions and documenting outcomes.
- Ensures continuity of care between patient/family, team members, ancillary providers, long term and inpatient care facilities, and the attending physician.
- Communicates patient/family/caregiver needs, ongoing nursing assessment, interventions, goals and outcomes through the interdisciplinary process.
- Provides and documents continuing education of the hospice concept of care to patients and their families/caregivers.
- Supervises the delivery of patient care provided by Hospice Aides, Licensed Practical Nurses; ensuring compliance with the established plan of care and completing required documentation of supervision.
- Facilitates the delivery of hospice services to patients residing in long term care facilities, documenting joint coordination of care with facility professional staff, and attending facility care plan meetings as appropriate.
- Participates in on-call rotation for delivery of care after office hours, on weekends, and holidays.
- Provides ongoing monitoring of patient appropriateness for hospice services and completes required documentation for certification and recertification.
- Interfaces with the patient/family/caregiver, the hospice team, other health care providers in a respectful, professional and courteous manner.
- Maintains compliance with Medicare Conditions of Participation, Joint Commission standards, Hospice and Professional Standards of Nursing Practice, and agency specific policies and procedures.
- Supports community education of hospice for growth and development of the program.
- Dispenses medical supplies in a cost effective manner, as dictated by the plan of care and patient needs.
- Participates in quality improvement, utilization review, and infection control activities as requested.
- Attends appropriate inservices, and participates in continuing education.
- Ensures accurate and current patient chart information by timely and consistent documentation.
- Maintains a professional, well-groomed appearance, adhering to the agency dress code.
- Maintains sound privacy and security practices and prevents privacy or security breaches. If breach occurs, takes corrective action.
Aveanna Healthcare Offers:
- 401(k) with match
- Health, Dental and Vision Benefits for employees at 30+ points
- Tuition Discounts and Reimbursement
- PTO, Sick Time, and Paid Holidays
Qualifications:
- Current license as a Registered Nurse in the State of Alabama
- Minimum of one (1) year medical/surgical experience. Hospice/Home Health experience preferred.
- Valid CPR
- Current, valid Alabama drivers license.
HHH
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California
Notice for Job Applicants Residing in Florida
Purpose:
The Hospice Registered Nurse is responsible for pain management, symptom control in the delivery of care to hospice patients, as established by the plan of care, the interdisciplinary team, attending physician and Hospice Medical Director.
Territory: Etowah, Calhoun, Cherokee and Cleburn
Schedule: Full-time hours Mon - Friday, Weekend on call every 8-10 weeks and 1 week night, every other week
Position Overview:
- Ensures the timely and adequate delivery of hospice services to the terminally ill patient and their family, operating within the plan of care as established by the hospice team and attending physician.
- Assesses the total needs of the patient/family during regularly scheduled and after hour home visits; Documents: assessment, identified problems, nursing interventions, goals, and outcomes of interventions.
- Coordinates total patient/family hospice care under the supervision of the Director and with the interdisciplinary team, the attending physician, and other providers; documents such coordination.
- Collaborates with the interdisciplinary team in the development, review and revision of the clinical component of patient/family plan of care, including exchange of information, review of problems, assessing effectiveness of interventions and documenting outcomes.
- Ensures continuity of care between patient/family, team members, ancillary providers, long term and inpatient care facilities, and the attending physician.
- Communicates patient/family/caregiver needs, ongoing nursing assessment, interventions, goals and outcomes through the interdisciplinary process.
- Provides and documents continuing education of the hospice concept of care to patients and their families/caregivers.
- Supervises the delivery of patient care provided by Hospice Aides, Licensed Practical Nurses; ensuring compliance with the established plan of care and completing required documentation of supervision.
- Facilitates the delivery of hospice services to patients residing in long term care facilities, documenting joint coordination of care with facility professional staff, and attending facility care plan meetings as appropriate.
- Participates in on-call rotation for delivery of care after office hours, on weekends, and holidays.
- Provides ongoing monitoring of patient appropriateness for hospice services and completes required documentation for certification and recertification.
- Interfaces with the patient/family/caregiver, the hospice team, other health care providers in a respectful, professional and courteous manner.
- Maintains compliance with Medicare Conditions of Participation, Joint Commission standards, Hospice and Professional Standards of Nursing Practice, and agency specific policies and procedures.
- Supports community education of hospice for growth and development of the program.
- Dispenses medical supplies in a cost effective manner, as dictated by the plan of care and patient needs.
- Participates in quality improvement, utilization review, and infection control activities as requested.
- Attends appropriate inservices, and participates in continuing education.
- Ensures accurate and current patient chart information by timely and consistent documentation.
- Maintains a professional, well-groomed appearance, adhering to the agency dress code.
- Maintains sound privacy and security practices and prevents privacy or security breaches. If breach occurs, takes corrective action.
Qualifications:
- Current license as a Registered Nurse in the State of Alabama
- Minimum of one (1) year medical/surgical experience. Hospice/Home Health experience preferred.
- Current, valid Alabama drivers license.
- Proof of automobile insurance coverage.
- Valid CPR
HHH
As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.
Notice for Job Applicants Residing in California
Notice for Job Applicants Residing in Florida
Remote working/work at home options are available for this role.
Full-Time | Leadership Opportunity | Impact-Driven Role
Position Overview:The Manager plays a key leadership role within MercyOne, guiding day‑to‑day departmental operations and upholding the highest clinical practice standards. This leader fosters a culture of excellence, collaboration, and continuous improvement while ensuring high-quality patient care and an exceptional experience for patients, families, providers, and staff.
This role combines clinical expertise with strategic leadership—helping shape the department's future, support staff growth, champion safety and quality, and ensure alignment with MercyOne’s Mission, Vision, and Values.
What You’ll Do:Clinical Leadership & OperationsOversee and support the clinical practice standards within the department.
Ensure safe, high-quality, and effective delivery of clinical services.
Maintain strong visibility within the department through regular rounding with staff, providers, patients, and families.
Provide accessible leadership—offering guidance, problem solving, and support for the care team.
Stay current with emerging clinical trends, technologies, and best practices.
Monitor staffing levels to balance exceptional care with financial responsibility.
Ensure clinical operations reflect current coding, billing, and reimbursement expectations.
Develop, implement, and evaluate a comprehensive Continuous Quality Improvement (CQI) plan.
Respond promptly to patient concerns, incident reports, and safety events.
Ensure compliance with all regulatory, accrediting, and licensing requirements.
Proactively identify and correct unsafe conditions.
Promote a culture of patient safety and accountability.
Champion MercyOne’s Mission, Vision, and Values through everyday actions and decisions.
Collaborate with physicians, staff, volunteers, and leaders across the organization.
Communicate effectively with the team—holding consistent staff meetings and sharing critical updates.
Support organizational change by educating and encouraging staff with clarity and enthusiasm.
Manage stress constructively and help team members navigate challenges.
Recruit, hire, and retain highly skilled team members.
Ensure thorough onboarding, training, and competency assessments.
Provide consistent, honest, and constructive performance feedback.
Support staff development and educational opportunities.
Drive team engagement, celebrate success, and cultivate a positive workplace culture.
Maintain an acceptable turnover rate through strong leadership and support.
Contribute to the development and management of the department’s annual budget.
Monitor expenditures and adjust staffing and resources based on workload.
Ensure efficient use of personnel, materials, equipment, and time.
Follow and promote all safety, infection control, and colleague health procedures.
Use required personal protective equipment consistently.
Demonstrate strong knowledge of department emergency procedures.
Report and remove unsafe equipment and conditions.
Maintain a safe and healthy working environment for all.
A collaborative leader with strong clinical judgment.
A proactive problem-solver who thrives in a dynamic care environment.
A communicator who inspires trust, engagement, and teamwork.
An advocate for patient-centered care and continuous improvement.
A values-driven healthcare professional dedicated to MercyOne’s mission.
Minimum Qualifications
Bachelor of Science in Nursing (BSN) required, or actively pursuing a BSN with completion expected within 3 years of hire.
Minimum of 5 years of nursing experience, including at least 3 years in nursing leadership.
Current Iowa RN license required; Illinois RN license required if practicing in Illinois.
Current certifications:
Basic Life Support (BLS)
Advanced Cardiovascular Life Support (ACLS)
Mandatory Reporter
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Position Details:
- Schedule: Full-time (40 hours)
- Shifts- Mon - Fri 8am-8 pm and Weekends 8-5
- Days: Weekdays, Weekends, Evenings
- Pay: 17.40 - $25.66
- Up to a $5,000 sign on bonus
Position Summary:
Performs duties of a clinical and clerical nature. Maintains records and applies knowledge and skills to run a full functioning office for one or more Providers in Clinic. Assists professional staff by performing routine duties in caring for patients.
Education, License, Certification:
High School Diploma or equivalent.
Experience:
Knowledge of medical terminology, ability to communicate and excellent customer service skills a must. Must be dependable, professional, flexible and able to multi‐task.
Essential Functions:
- Interviews patient to obtain medical history.
- Determines vital signs, (weight, temperature, blood pressure, etc) and documents in the patient’s medical record.
- Assists provider during exam and treatment.
- Directs patient to examination room and prepares patient for examination and treatment.
- Performs liaison duties between patients, Providers, hospital staff, etc.
- Process ancillary reports and all other patient results to the provider for review and assists with patient communication.
- Responsible for greeting patients and updating various pertinent information into the patient’s medical record.
- Routes patient after exam to proper area for visit completion.
- May be required to do phlebotomy.
- May perform high level disinfection, based on departmental equipment
Other Duties:
- Answers telephones and schedules patient appointments.
- Takes messages of a medical nature (requests for prescription refills, test results, etc).
- Performs other clerical functions as necessary.
- Exhibits good telephone etiquette.
- Quotes patient self‐pay balances at time of scheduling.
- Informs patients of their financial obligations.
- Directs patients to the patient representative for assistance with their account.
- Applies principles of disinfection/sterilization/disease transmission/universal precautions as per clinic and manufacturer guidelines.
- Assists in maintaining appropriate level of supplies.
- Attends and participates in Department meetings, along with contributing to department/office goals.
- Become familiar with ICD‐9 and CPT coding.
- Cleans, stocks, and prepares exam rooms.
- Coordinate patient appointments for X‐ray, CT scans, Physical Therapy, etc. as ordered by the providers.
- Assists with obtaining and processing referral and pre‐certification requirements.
- Maintains confidentiality, respect and consideration of patients and others.
- Applies Guthrie values (patient centeredness, teamwork, excellence) when performing daily tasks.
- Maintains equipment according to manufacturer guidelines and clinic policies and procedures.
- Performs and documents quality control on equipment as required.
Updated 8.20.25
