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Position Title: Program Manager of Reading for Adults

Location: New York, NY (Hybrid)

About Literacy Partners

Literacy Partners advances literacy two generations at a time by supporting adults, parents, and caregivers in nurturing the literacy skills they and the children in their lives need to thrive. We envision a world in which everyone has the literacy skills necessary to create social and economic opportunities for themselves, their children, and their communities.

Learn more about Literacy Partners: Description

Reporting to the Executive Director of Adult & Family Literacy, the Program Manager of Reading for Adults is a reading science specialist, educator, and curriculum developer who advances Literacy Partners’ two-generation mission through high-quality instruction and a strong volunteer-supported model. This role provides high level Adult Education instruction and trains volunteers to provide tutoring. Additionally, the Program Manager of Reading for Adults analyzes program data to improve literacy outcomes, curriculum, optimize volunteer impact, and drive continuous program enhancement.

Key responsibilities

Lead Reading for Adults (RFA) Instruction

• Serve as the lead instructor for emergent adult readers, delivering explicit, systematic reading science instruction that drives measurable growth in decoding, fluency, vocabulary, and comprehension. Classes are conducted virtually.
• Design a virtual classroom culture that honors dignity, builds academic confidence, and positions adult learners as capable scholars and caregivers.
• Own learner progress—using assessment, progress monitoring, and data to refine instruction and move students toward GED, workforce, civics and postsecondary pathways.

Co-Build the Instructional Engine

• Member of the RFA curriculum design team, developing a clear scope and sequence aligned to reading science and adult learning theory.
• Create structured lesson frameworks and skill routines that make high-quality literacy instruction replicable.
• Continuously evaluate and strengthen instructional systems to ensure coherence, rigor, and measurable learner outcomes.

Architect the Volunteer-Powered Model for Intensive Literacy Classes 

• Design and manage a volunteer infrastructure that supports both decoding/fluency instruction and structured English speaking/comprehension practice.
• Train and coach volunteers to deliver consistent, aligned practice that reinforces classroom goals—especially for adults at very low reading levels.
• Build accountability systems (placement, feedback, engagement tracking) that elevate volunteer impact and instructional quality. 

Drive Program Excellence & Integration

• Maintain accurate, up-to-date data on the volunteer-led classroom component (volunteer assignments, attendance, hours, and session outcomes), ensuring timely tracking, reporting, and continuous program improvement.
• Ensure operational excellence so instruction remains the center of gravity—enrollment coordination, scheduling, materials, and classroom readiness.
• Collaborate cross-functionally to align student support services, data reporting, and two-generational outcomes.
• Represent the program internally and externally, elevating adult learners and advancing Literacy Partners’ instructional leadership in the field.

Additional Responsibilities

• Support Literacy Partners’ fundraising and program events throughout the year as needed.
• Other tasks as assigned.

Qualifications

• Minimum two-year experience teaching ESOL or ABE to adult students (preferably parents of young children and lower-level learners). 
• Master’s Degree in a related field (e.g., Education, TESOL, Early Childhood, Public Health, Social Work). TESOL certification preferred.
• Familiarity with assessment tools and test batteries designed for adult learners.
• Proficiency in Zoom and online instruction, and presentations
• Outstanding written, verbal, and interpersonal communication skills and proven relationship management skills.
• Excellent computer skills, including spreadsheets, word processing, and database management.
• Demonstrated experience working in a collaborative work environment and promoting teamwork.
• Demonstrated ability to communicate, motivate, lead, and relate effectively to a wide variety of individuals.
• Able to work both independently and in cross-functional teams and solve problems creatively.
• Proficiency in Spanish is highly desirable.
• A great sense of humor.

Additional Workplace Expectations:

• This is a full-time, exempt position. 
• This is a hybrid position. A minimum of 2 days in the downtown NYC office and occasional onsite activities with partners
• Must be accessible during program hours. Reading for Adults is an online evening class, held from 6:00–9:00 PM, 2 days a week, and is subject to change based on partnerships and funding parameters

Compensation and Benefits:

• The annual starting salary range for this position is $67,000 - $70,000.
• Literacy Partners is also proud to offer additional competitive benefits, including 20 vacation days, 3 personal days, 12 paid holidays, 40 hours of sick leave, excellent medical, dental, and vision plans, employer match to retirement plan contributions, employer-sponsored life insurance and long-term disability insurance, and access to pre-tax benefit programs such as commuter benefits and flexible spending accounts.

How to Apply: Send a resume with a thoughtful cover letter attached to Put “Program Manager of Reading for Adults” with your name in the subject line. Interviews will be granted on a rolling basis until the position is filled. 

Literacy Partners is committed to diversity and is a proud Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees.

About the ANA

The ANA’s (Association of National Advertisers) mission is to drive growth for marketing professionals, brands and businesses, the industry and humanity. Founded in 1910, the ANA provides leadership that advances marketing excellence and shapes the future of the industry. Our membership includes more than 20,000 brands and 50,000 industry professionals that collectively invest $400 billion in marketing and advertising annually. It consists of U.S. and international companies, including client-side marketers, nonprofits, universities, and marketing solutions providers, which include ad agencies, marketing data science and technology suppliers, law firms, consultants, and vendors. We are obsessed with delighting our members through superior products and services and an unwavering commitment to helping them become more effective marketers, build stronger brands, develop a more productive industry, and benefit humanity through bold leadership and innovation programs.

The ANA provides many benefits to its members, including best-in-class training led by the Marketing Training & Development Center(MTDC). As an eLearning Instructional Designer and Developer you will be a key contributor to this training by helping to advance and innovate the on-demand training program which currently includes close to 100 courses, certificate programs, and a certification program. This role is a full-time hybrid (position based in the New York, N.Y. headquarters).

Location

New York City (4 days in-office, Fridays remote)

About the Position

Join the skilled ANA MTDC team delivering top-tier self-paced learning to leading organizations worldwide. We are seeking an experienced eLearning Instructional Designer and Developer (IDD) to both design and develop interactive eLearning course experience. Development will be your primary responsibility, and instructional design will be your secondary responsibility. As an instructional designer, you will help identify content needs, build a pipeline of design and development projects, work with subject matter experts to develop/update/redesign instructional materials based on proven instructional design methods, and collaborate with course developers. As a course developer, you will be very skilled in technical course development and convert instructional materials into interactive/engaging courses using various course authoring software, platforms for AI-generated content and videos, visual/graphic design tools, and audio/video software.

What You Will Be Doing

Instructional Designer (approximately 30% of your time, subject to change based on business needs):

• Creating, managing, and maintaining the scope of the course design and development projects
• Identifying marketing industry learning needs and on-demand channel gaps for course development projects
• Identifying and working with subject matter experts on the on-demand course projects and keeping the course development pipeline filled on an on-going basis
• Refining supportive course design processes and templates for subject matter experts
• Following established eLearning design and development standards/guidelines, while continually enhancing them with innovative approaches
• Designing instructional materials with subject matter experts that will deliver engaging and interactive eLearning courses with multiple lessons, case studies, activities, knowledge checks, downloadable tools, and assessments
• Designing new microlearning courses and AI-generated course learning experiences
• Creating eLearning activities that provide practical learning application and enhance retention
• Developing storyboards, video scripts, and audio scripts for course development
• Applying knowledge of copyright and intellectual property guidelines for eLearning
• Collaborating with course developers on the vision for eLearning courses and providing guidance for compelling learning experiences and outcomes

Course Developer (approximately 70% of your time, subject to change based on business needs):

• Building, redesigning, and/or updating SCORM compliant courses using course authoring tools, primarily Storyline 360, RISE, and other platforms (e.g., HeyGen) that use AI to generate content and course videos
• Refining and building new supportive course development project processes and course templates
• Creating multimedia, visual/graphic design, and interactive course solutions
• Supporting audio production, producing videos, and editing audio/video for course development
• Collaborating with instructional designer on the vision for eLearning courses and providing compelling learning experiences and outcomes
• Performing quality assurance (QA) and testing of courses prior to their release
• Collaborating with LMS administrator on testing, publishing, and launching of courses on the LMS and ANA website

Both Roles:

• Building cross-functional partnerships and working with all project stakeholders internally and externally
• Continually evaluating user feedback and working to ensure all instructional materials are consistent and up-to-date and redesigning/updating course content when needed
• Maintaining well organized project documentation and folders with all content and course assets
• Providing customer support help as needed for member, registration, course, and LMS inquiries
• Other eLearning instructional design and development responsibilities as deemed necessary for the business

What We Need to See From You

• Bachelor's degree along with a minimum of 3-5 years of experience designing eLearning instructional design materials with subject matter experts (approximately ten or more projects annually) and
• developing eLearning courses (including microlearning) in Storyline 360, RISE, and platforms that provide AI-generated content and course videos (e.g., Synthesia) (approximately ten or more course projects annually)
• Exceptional knowledge and working experience in the application of adult learning theories and instructional design approaches in eLearning courses
• Excellent communication (written, verbal, interpersonal) and collaboration skills – with the ability to provide thoughtful and logical feedback to subject matter experts
• Ability to write effective copy and instructional text with proven grammar and editing capabilities
• Above average proficiency in Microsoft Office applications, especially in PowerPoint – you should be a super user!
• Strong multimedia skills specifically visual/graphic design skills and audio/video development and editing capabilities – to enhance the learning experience – a must have!
• Strong attention to detail
• Excellent project management and time-management skills
• Ability to work independently and collaboratively in a results-oriented environment

How You Can Stand Out

• Tell us why you love your work and why you want to work with the ANA MTDC team
• Show us your portfolio that exhibits your innovation and expertise in instructional design as well as course (including microlearning) development in Storyline 360 and RISE
• Master’s degree in instructional design, educational technology, or related field
• Corporate eLearning instructional design and development experience
• Possess a background and /or interest in marketing or related field

Salary and Total Rewards Package

Starting pay range: $90,000 to $100,000 based on relevant experience and qualifications.

Comprehensive health and wellness benefits, 401k with company match, flexible scheduling, generous paid time off program, casual dress code, incentives, and rewards. 

To Apply:

If your skills, experience, and enthusiasm align with this position's requirements and responsibilities, please forward a cover letter with salary requirements and a resume to . Note, only applicants who include salary requirements will be considered. 

Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech.

Come join Bexorg, Decode the Brain. Reinvent Drug Discovery!

Recent funding news: Bexorg Raises $42.5M to Transform CNS Drug Development with World’s First Integrated AI and Whole-Human Brain Platform

About Bexorg

Bexorg is a pioneering tech-bio company on a mission to decode the human brain and build a future without brain disease. Founded out of Yale University and headquartered in New Haven, CT, Bexorg combines breakthrough neuroscience, AI, and ethical innovation to revolutionize how therapies for central nervous system disorders are discovered and developed.

Our proprietary BrainEx platform enables research on metabolically active whole brains—unlocking insights that traditional models can’t match—and our AI-driven XO Digital engine turns that data into actionable discoveries for drug development. As part of our growing operations team, you’ll help scale these transformative technologies from research to impact, working cross-functionally with scientists, engineers, and partners to bring structure, clarity, and execution excellence to a fast-moving, mission-driven environment. At Bexorg, we value curiosity, integrity, and collaboration—and we’re building a team ready to make the impossible achievable.

About the Role

Bexorg is seeking a highly experienced, trusted, and proactive Executive Assistant to serve as a strategic execution partner to our Chief Executive Officer (CEO). This role is singularly focused on maximizing CEO effectiveness, operating leverage, and follow-through across a complex and fast-moving organization.

This role acts as an extension of the CEO—owning executive-level calendar and inbox management, meeting preparation and follow-through, travel and expense coordination, and governance support tied to the Board and executive leadership cadence. In addition, this role will be actively involved in strategic initiatives across Bexorg, including but not limited to: team management, project management, commercial buildout, and corporate development. This work is integral to Bexorg’s strategic objectives and will enable the CEO and executive team to deliver on the key milestones that will drive business success.

The ideal candidate is exceptionally detail-oriented, anticipatory, comfortable exercising judgment, and energized by operating at the center of a fast-paced, high-growth biopharmaceutical company.

CEO Support and Communication Cadence

• Act as a trusted execution partner to the CEO, owning communication cadence, follow-through, and operational rigor
• Establish and maintain a structured rhythm with the CEO (weekly week ahead briefings, standing 1:1s, action tracking, and proactive escalation of open items)
• Join select CEO meetings, maintain action logs, and ensure timely follow-up and resolution

Calendar, Inbox & Priority Management

• Own the CEOs calendar end-to-end, ensuring alignment with priorities and effective use of time
• Schedule meetings quickly and accurately, proactively resolving conflicts and managing holds
• Enforce agenda discipline for internal meetings and ensure appropriate preparation
• Monitor and triage the CEOs inbox, flagging priorities and drafting responses when appropriate

Board, Leadership, and Governance Support

• Fully own logistics and preparation for Board meetings and Board dinners, including advance planning, timelines, and on-site execution
• Coordinate board and leadership prep sessions and track materials and agendas
• Support leadership meetings and biannual All-Hands meetings

Travel & Expense Management

• Manage all CEO travel (domestic and international), including itineraries, accommodations, and ground transportation
• Submit and manage CEO expense reports and coordinate with Finance on clarifications

Project Management

• Help manage project management structures and tools such as sprints, scrums, and standups to ensure the timely and effective completion of key strategic workstreams.
• Help organize and run regular, recurring meetings such as all-hands, milestones review, etc.

Candidate Profile | Who You Are

• Track record of experience supporting senior executives, including direct support of a CEO or equivalent C-suite leader
• Prior exposure to board, investor, or public-company operating cadence, including preparation timelines and executive-level communications
• Exceptionally organized and detail-driven, with the ability to manage competing priorities independently
• Strong communicator who can synthesize information, anticipate needs, and provide clear recommendations
• Operates with sound judgment, discretion, and a high degree of ownership
• Energized by working at the center of a small, high-performing, fast-moving organization
• Exceptional communication and interpersonal skills, able to collaborate effectively with different teams and stakeholders across all levels.
• Entrepreneurial spirit and ability to thrive in a fast-paced, dynamic startup environment, where adaptability, creativity, and execution are key.

Required Qualifications

• 5+ years of work experience in management consulting, strategy, or similar high-performance environments
• MBA preferred with a prior background in product or engineering ideal
• Experience working startups, particularly in high-growth or early-stage companies
• Proven project management experience, with a track record of managing complex, cross-functional projects from planning through execution, ensuring delivery on time and within budget
• Strong analytical and strategic thinking skills, with the ability to break down complex challenges and develop actionable solutions

Why Join Us

• Be at the center of a mission-driven company shaping the future of neuroscience and biomedical operations.
• Play a pivotal role in scaling our operations 5× over the next two years.
• Build systems, teams, and habits that will define how we scale for years to come.

EQUAL OPPORTUNITY EMPLOYER

Connecticut Innovations and its portfolio companies are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We have strict wage minimums, generous benefits, and personal leave policies. Our goal is to provide safe, rewarding, and empowering work environments for all who interact with our company and/or portfolio companies.

Job Title: Technical Program Manager

Location: US - CA - Sunnyvale (940890) or Redmond - WA - preferred

Contract: 12 Months

Pay Rate: $115.74/hr, W2

Benefits: Medical, Dental, Vision and Weekly Pay

Job Summary:

The main function of a Technical Program Manager, Audio is to provide successful hardware module definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities.

Job Responsibilities:

• Deliver audio hardware programs within the constraints of scope, quality, time, budget and risk factors.
• Program-level strategic planning, interaction with engineering team and management, complex issue resolution, excellent communications and team building skills.
• Oversight of project scope definition and management, requirements gathering and documentation, project schedule development and tracking, project budget management, project status reporting, hardware build management, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels.
• Plan and drive engineering deliverables, such as audio subsystem specifications, DOEs, ECNs and validation results.

Skills:

• Project estimating, project scheduling & tracking, customer interaction and management, implementation planning in large organizations
• Proven people management and team building skills
• Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization
• Strong ability to assess risk and apply management principles to technology applications/products and business functions
• Experience with hardware product development lifecycle
• Experience with working with vendors, including flexing hours when needed for and travel if needed for on-site support

Education/Experience:

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
• 5-8 years of audio TPM or Engineering experience with consumer products- phones, tablets, watches, glasses, or similar.
• PMP or PMI certification preferred.

Must Have:

• Experience in effective project management working with audio vendors.
• Ability to support technical solutions
• Ability to support from prototype to build
• Mechanical and manufacturing background

Nice to Have:

• Mandarin speaking candidates - strongly preferred
• Speaker and microphone manufacturing
• previous Google, Amazon and big tech experience i.e. Apple

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

#TMN

Company Description

Vision2 Marketing is a leading independent manufacturer’s representative for premier brands in the professional audio, video, lighting, and control products across the United States. Our coverage includes Alabama, Arkansas, Southern California, Georgia, Florida, Hawaii, Louisiana, Mississippi, Oklahoma, Southern Nevada, North Carolina, South Carolina, Tennessee, and Texas. We proudly represent distinguished brands such as Harman Professional (AMX, AKG, BSS, Crown, dbx, JBL, Martin Lighting, Soundcraft), Audinate (Dante), Draper, Digital Projection, Marshall Electronics, Lowell, RDL, Environmental Lights, among others.

Role Description

This full-time remote position is for a Regional Account Manager serving Southern California, Southern Nevada, and Hawaii. The successful candidate will be located in Southern California and will oversee and expand key production, touring and integration accounts within the designated region. Responsibilities include developing and implementing a strategic sales plan, conducting product demonstrations, and maintaining and building strong customer relationships. The Regional Account Manager will work closely with internal teams to ensure high levels of customer satisfaction and achieve established sales goals. Candidates should demonstrate a strong passion for audio-visual technology and possess proven experience driving business through direct client engagement within the region.

Qualifications

·       Demonstrated expertise in sales, relationship-building, pipeline management, forecasting, and account management is essential.

·       Outstanding written and verbal communication skills, as well as strong negotiation abilities.

·       Motivated self-starter with an entrepreneurial mindset.

·       Capability to develop and implement strategic sales plans.

·       Extensive experience in the audio, video, lighting, or control products sector.

·       Comprehensive understanding of market trends and customer requirements.

·       Proven history of surpassing sales targets within the industry.

·       Willingness to travel up to 50%.

·       Ability to work remotely from a home office located in Southern California.

·       Availability to participate in regional and industry trade shows (such as Infocom, NAMM, NAB) as needed.

Support the Existing Dealer Base

·       Maintain regular communication with dealers via phone, email, and in-person meetings.

·       Stay informed regarding the dealer’s ongoing projects, scheduled tours, strategic targets, and key clientele.

·       Provide assistance and support in project design, quotation processes, and related activities.

·       Offer technical support or appropriately direct dealers to manufacturer-provided technical assistance.

·       Educate dealers on existing and new products that complement their core business operations and the vertical markets they serve.

·       Demonstrate both current and innovative technologies individually or within integrated ecosystems to illustrate practical applications for dealers.

·       Deliver presentations and training sessions on hardware and software solutions, as well as introduce available dealer programs.

·       Ensure dealers are enrolled in relevant programs and incentives designed to reward business growth.

·       Keep dealers informed of current promotions, incentives, and sales opportunities.

·       Facilitate ongoing training for dealers on the correct use and programming of products.

Cultivating New Dealers and End Users

·       Identify and engage with new qualified dealers in production, systems integration, and lighting sectors.

·       Collaborate with emerging companies to strategically align their business operations with the Vision2 portfolio of brands.

·       Establish connections and network with venues requiring audio, video, lighting, or control equipment, directing them to qualified dealers who can fulfill their requirements.

·       Cultivate opportunities with end users and guide them towards the appropriate dealer channel.

Responsibilities to Vision2

·       Record all quotes and project information in CRM systems to ensure accurate manufacturer reporting, including pipeline and forecasting.

·       Develop a comprehensive Territory Plan.

·       Compile a detailed list of targeted dealers, both existing and prospective.

·       Assemble a targeted list of end users, such as venues, schools, and houses of worship.

·       Provide weekly reports outlining key business activities.

·       Establish and maintain a consistent travel schedule for monthly and quarterly engagements.

·       Participate in training related to manufacturer product lines.

·       Manage expenses and demonstration inventory efficiently.

Preferred Background and requirements:

·       Previous experience with an audiovisual manufacturer, representative firm, systems integrator, or touring/rental company is required.

·       A minimum of three years’ experience in an outside sales position is preferred, with significant focus on production and integration.

·       Ability to lift up to 50 lbs. as needed is essential.

·       Candidates must possess reliable transportation and hold a valid driver's license.

·       Certifications such as CTS (AVIXA), Audinate (Dante), JBL, AMX, BSS, or other relevant AV equipment credentials are considered beneficial.

Hammer Media is the digital media company behind Caleb Hammer and his YouTube channels, including the hit show Financial Audit.

In just three years, we’ve grown to 2.9+ million subscribers and over 3 billion views, making Financial Audit one of the fastest-growing personal finance shows on the internet. Our content breaks down real financial situations, helping millions of people better understand their money and make smarter financial decisions. We’ve built an entire ecosystem around financial literacy—combining engaging media, real financial stories, and practical tools that help people create lasting change in their financial lives.

As we continue to grow, Hammer Media is expanding into new shows and formats, reaching wider audiences and creating more ways to educate.

About the Role

Hammer Media is hiring an Sound Editor to edit audio across several new YouTube shows including Front Page and a new financial show. Looking for production experience or a chance to join a growing business? Experience working in the YouTube space?

If so, we're looking for a top notch video editor to join our team. Our ideal candidate has experience with long form podcast style content in the YouTube and social media space.

This is a chance to play an important role in a growing YouTube business!

What You’ll Do:

• Audio post-production: Editing dialogue, reducing background noise, and leveling audio for clarity
• Sound Design: Incorporating sound effects (SFX) and music to enhance video engagement
• Workflow Collaboration: Working with video editors to sync audio with visuals
• Analyzing KPIs to determine strategic video decisions
• Understanding the YouTube algorithm for strategic decision making
• Collaborating with the team to create and understand our video strategy
• Editing other long form content if needed

Who You Are:

• 1+ Years of experience with Pro Tools
• Experience with Mixing & Mastering Audio for video content
• Experience with Sound Design & SFX Databases
• Understanding of signal flow
• Experience with Izotope RX (or other spectral editors) preferred
• Knowledge of Loudness & Delivery specs
• Ability to meet tight deadlines consistently

Why Join Us? (The Perks):

We are an in-office team in East Austin because we believe the best ideas happen when we’re in the same room. Our culture is high-energy, collaborative, and focused on radical accountability.

• Relocation Assistance: Not in Austin? No problem. We provide a relocation package to help the right candidate join us here
• Awesome Office & Team: Work from our East Austin office with a stocked snack bar, catered lunches, and a team that actually likes spending time together
• Unlimited PTO: We trust you to manage your time and your results
• Health & Wealth: Comprehensive health benefits and a 401(k) with a company match
• Lunch & Events: Daily lunch stipend and quarterly team-building activities (we go big on our events)

This is what you’ll do:

• Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions
• Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces
• Follow the standards and policies defined for the AV services, conference rooms, Zoom/Google services, and running live corporate meetings
• Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements
• Lead testing practices to ensure AV changes/upgrades don’t negatively impact key business applications or user experience.
• Document the deployment, troubleshooting, and operational processes required to build and operate our AV solutions
• Develop custom configurations and/or software solutions around AV services as necessary
• Provide the last line of defense for AV support within IT
• Act as a Subject Matter Expert (SME) for Zoom/Google rooms, Cisco telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure
• Drive initiatives to continuously improve our end-users’ experience based on user feedback and monitoring data
• Manage enterprise AV platform and leverage your scripting skills to automate activities
• Develop positive relationships with the business and other functions involved in downstream technical processes
• Collaborate with cross functional IT teams
• Look to improve all aspects of the AV services continually

This is what you’ll need:

• At least 5-8 years (or relative) in the AV Design Engineer role with experience working in IT Administration
• Bachelor’s and/or CTS-D is preferred for this position
• High proficiency with Autodesk AutoCAD, ACC, BIM360, Blubeam Revu, and general architectural design processes, standards, and collaboration platforms
• High proficiency with acoustic modeling software like EASE Focus and Address, QSC and Harman/JBL Pro line of products
• High proficiency building functional diagrams, documenting detailed scope of work and bill of materials for AV projects
• Experience with DSP and custom control interface design and configuration
• Experience with AV networking and Cisco switches
• Experience managing vendors of various trades and collaborating within cross functional teams
• Experience with: Zoom configuration and management, Microsoft O365 integrations, On-Prem/Cloud telephony system, MS Teams, Mac, and Level 3 escalation support and troubleshooting.
• Support Knowledge with the following technologies: Neat, Polycom, Q-Sys, Harman, Biamp, and Crestron
• Ability to identify, scope, and recommend improvements in the AV spaces
• Tech Savvy – Ability and passion for learning new technology and tools
• Passion for Customer Support – A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
• Ability to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs
• Prioritization Skills – The ability to analyze support requests and prioritize them based on impact.
• Discipline – The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication. Motivated and driven to tackle daily assignment and build efficient workflows around them
• A Teacher – Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:
This Service Delivery Manager (SDM) be responsible for successfully representing and leading highly talented On-Site Audio-Visual Support Teams.

The SDM will manage on-site team personnel and act as a liaison to Diversified to ensure the employee feels part of Diversified while working on site daily at client location.

What You'll Do:

• 
  
  
• Manage U. S. On Site Audio Visual team personnel and act as liaison between the client and Diversified ensuring that employees feel they are part of Diversified while still working every day at client site.
  
  
• Responsible for the fulfillment of the client SOW requirements, as it relates to the talents and skills needed to deliver. Responsible for delivery of services with On Site personnel. Interview and place candidates for Service clients. Write and modify job descriptions, post, interview for skills and fit.
  
  
• Collaborate with internal stakeholders and customers to create standards for employee onboarding to deliver committed to On Site Services. Ensure employee logistics, set client expectations, hours of operations and manage overtime and billing. Oversee onboarding activities such as badging, security requirements, etc.
  
  
• Develop training plans to ensure team members are meeting their KPIs within client needs and committed SOW. Manage overall SLA compliance for service to monitor and track performance. Manage and Schedule operations to Ensure action items are being administered/performed timely and efficiently.
  
  
• Provide expertise in transforming client requirements into actionable operational trackable deliverables, be the Central point of reporting for service-related activity across the enterprise.
  
  
• SDM will provide insight/reporting of onsite activities. Host Bi-weekly, Monthly and Quarterly Business Reviews (QBRs) to present our SLAs, overall project(s) status, next quarter focus, areas that need attention.
  
  
• Develop ways for onsite team track metrics of the event production team in scheduling, forecasting, and reporting on capacity planning for both people and equipment requirements Identify needs and support creation of team structure as Services expands (supervisors, managers, team leads). Specific metrics such as number of meeting requests, break-fix cases and A/V room sweeps including client user survey comments are pulled from the client ticketing system and AV dashboards to show performance statistics for all Diversified AV technicians as well as all client sites with AV case requests globally.
  
  
• Ensure client satisfaction is maintained.
  
  
• Ensure proper accounting of resources, bill rates, utilization and tracking is in place.
  
  
• Provide insight, coaching and professional development to team to enhance knowledge and technical skills. Employee development and mentoring of professional goals for individual contributors.
  
  
• Contract Management for Internal Diversified Coordination & Deliverables.
  
  
• Risk Management and Issue tracking.
  
  

Physical Working Environment/Location:

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• On Site, Office - San Fransico or NY
  
  
• Role requires the ability to move 50-75lbs of equipment as needed.
  
  
• Travel/Mobility necessary
  
  

What You'll Bring:

Education/ Certifications:

• 
  
  
• Bachelor's Degree or equivalent
  
  
• Industry certifications such as ITIL, CTS, MS-Certs are an asset
  
  

Required Skills/Qualifications:

• 
  
  
• 5+ years in an Audio Visual/Video operations, Account management, Productions, Studio Operations Management, technology managerial role or similar is required.
  
  
• 5+ years of experience in onsite service delivery
  
  
• 2+ years management, leadership of onsite service personnel + P&L responsibility
  
  
• Familiarity with AV Systems and Meeting Support
  
  
• Experience with recruitment, employee management, and general HR concepts preferred.
  
  
• People leadership skills, technical capability, professionalism, self-motivation, self-discipline,
  
  
• focus and attention to detail.
  
  
• Working knowledge of SOWs, Contracts, Managed Services and Deliverables is a major asset.
  
  
• Experience working within a ticketing system and managing service tickets/incidents.
  
  
• Ability to shift quickly between tasks in a fast-paced environment.
  
  
• Ability to organize and schedule work & personnel effectively.
  
  
• Experience working in a corporate environment is an asset.
  
  
• Strong Microsoft Office skills are required (PPT, Excel especially).
  
  

Preferred Skills/Qualifications:

Industry certifications such as ITIL, CTS, MS-Certs

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• 
  
  
• Multiple medical plan options to suit your family's needs
  
  
• Dental (including orthodontic coverage) and vision plans
  
  
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
  
  
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  
  
• 401k with Employer Match
  
  
• Paid Time Off and Paid Holidays
  
  
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
  
  
• Commuter Benefits
  
  
• And much more
  
  

To learn more about becoming part of the Diversified team, visit us at our career siteor email us at .

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.

If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact so we can assist you.

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.