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Associate Director of Member Engagement & Enablement

Associate Director of Member Engagement Enablement

1) deeply understand our members

2) set our member engagement and experience strategy, including the measures of performance that drive value, both enterprise-wide and for key strategic initiatives

3) provide the support, guidance and insights to help the business achieve those levels of performance;

4) partner with enterprise technology to build and manage the next generation of member engagement capabilities and infrastructure; and

5) operationalize our member engagement programs by coordinating across clinical, service, analytics, marketing, enterprise technology to deliver seamless member engagement interventions that produce measurable impacts and resonate in the market.

Reporting to the Vice President of Member Engagement, Experience, and Advocacy, the Director of Member Engagement Enablement is responsible for supporting the team’s charter by delivering on the 4th pillar. This person will partner deeply with enterprise technology to help scope, design and build the next generation of our consumer engagement infrastructure, leveraging the insights and needs of the entire MEEA team – especially member engagement programs and consumer research and performance measurement – as well as those of the broader organization to helps us advance our core member engagement-driven strategic imperatives, which includes member navigation.

Key responsibilities include:

• Lead the consumer experience and engagement ‘enablement’ strategic portfolio project work project:
• Be the day-to-day business lead for the staged build of our core member engagement operational data platform
• E.g. ensure the phasing aligns with our strategic business needs and use cases, aware of interdependencies with other projects, vendors and partners in their own phases of development
• E.g. ensure all business use cases and needs across the organization are understood, represented and included for prioritization and then explaining the business rationale behind prioritization decisions to all stakeholders
• Be the day-to-day business lead for our email/SMS
• Design and advance future consumer engagement enablement strategic projects
• In support of our current and developing member engagement programs, and in partnership with the Associate Director of Member Engagement Programs, lead the work to ensure seamless data flow and integration across various engagement platforms including but not limited to CRM, omni-channel communication orchestration engines, and analytics platforms.
• Evaluate and consider emerging tools such as (AI, personalization engines, CRM/CMS innovations) for relevance and scalability
• For example, partner with the Associate Director of Member Engagement Programs and colleagues in Performance Measurement and Improvement (PMI) and Health and Medical Management to evaluate new machine learning and CenAI algorithms/tools that identify key points on members’ clinical journeys, the most impactful opportunities for navigation/guidance/intervention and how to prioritize across multiple clinical pathways when a member has multiple conditions, as well as factoring in other key interactions with BCBSMA to maximize relevance, strengthen our relationship with the member and increase the impact of engagement.
• Champion and prioritize AI, automation and self-service functions across all relevant domains and purviews above.

Qualifications:

• Bachelor’s degree required
• Minimum 10 years of experience in health-related technology roles, with a strong preference for health plan experience and the deep understanding of health plan core technologies, data structures, formats and uses (for BCBSMA this means working knowledge and/or use of: DAL/CAR, RTMS, EDI, EAH, MSST and Data warehouse
• Preferred areas of specialization include (but not limited to): consumer experience and/or digital and marketing technologies; health plan analytics and performance measurement (actuarial, consumer experience, provider performance)
• Deep understanding of the marketing, service and CX technology landscape, including CRM, and email/SMS tools, and customer data technologies.
• Familiarity with agile methodologies and experience embedding agile practices in business teams
• Experience with corporate strategy and portfolio processes
• Strong technical expertise and acumen, with a demonstrated ability to deliver business value through technology
• Proven track record of delivering business-focused results through cross-functional partnerships across a matrixed organization
• Ability to generate trust, influence, and build alliances with dependent stakeholders and business partners.
• Excellent leadership and staff management skills
• Experience communicating and visualizing complex and abstract concepts as well as story-tell to all levels/knowledge-levels in a way that resonates.

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Company Overview:

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market.

Learn more about CoStar.

Role Description:

An Associate Research Consultant is responsible for managing a portfolio of commercial real estate contacts and ensuring that all properties, listings and transactions in CoStar’s database are current, accurate, and complete. This involves building relationships through daily outreach including interviews with brokers, property owners, developers, and other real estate professionals to gather real-time market information. The Associate Research Consultant captures information while enhancing existing data on active listings and lease and sale transactions, typically verifying key details with multiple sources. Additionally, Associate Research Consultants research and compile profiles of commercial property owners and track construction projects from proposal through completion to update the database with new developments. Throughout these duties, they help clients fully leverage CoStar’s marketing platforms and provide world-class customer service to ensure clients can make informed decisions with comprehensive, high-quality market data. By capturing this market-critical information and putting our clients at the center of all we do it enables our customers to make informed high impact business decisions.

This position is in office Monday through Friday.

RESPONSIBILITIES

• Contribute to the growth of an accurate and complete database of commercial real estate inventory
• Conduct 50+ daily inbound and outbound phone calls with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data
• Investigate new space listings, recent sale and lease transactions, building ownership and construction in a market
• Build and maintain mutually beneficial relationships with clients
• Partner with our clients to help them position and market their properties on the CoStar platform for the market/audience
• Dissect trends and collaborate with regional-based teams to qualify data that will help tell the story of an entire market

BASIC QUALIFICATIONS & EXPERIENCE

• Bachelor's Degree required from an accredited, not for profit University or College
• A track record of commitment to prior employers
• 8+ months experience in a customer service environment
• Microsoft Excel 365 experience is required
• Flexibility to work shifts aligned with ET, CT, MT, and PT time zones
• Evidence of strong academic performance in college

PREFERRED QUALIFICATIONS

• Natural curiosity, persistence, and ability to conduct thorough investigative research
• Proven success performing to metrics or key performance indicators (KPI)
• Experience communicating with internal business partners and external clients by phone
• Be goal-oriented and manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment
• Ability to develop and grow client relationships by conducting effective interviews with commercial real estate professionals, resulting in database updates
• Customer-focused approach to tasks, including a drive towards partnering with clients
• Ability to work within a team environment as well as an individual contributor
• Demonstrated knowledge of and/or experience within the commercial real estate industry
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter, and develop basic formulas
• Capability to accurately capture and enter data
• Ability to be flexible and adapt to changing situations at a high growth company

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, etc.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

Investments Accounting Associate II - Securities

Investment Controllership

Full-Time

Boston, MA or Springfield, MA

About the Corporate Controller Organization:

The Controllers Organization is responsible for delivering on the foundation of credibility and control of the core financial information leveraged across Finance to communicate with leadership, key business partners and regulators on the enterprise’s actual results, forecast implications and strategic decision making.  This work considers legal entity structures, distribution channel, and product results as well as how these impact our capital optimization and operating liquidity.

We are a diverse group of professionals experienced in and responsible for accounting, financial reporting, tax, policy and controls, cash operations, corporate finance data and systems management as well as wealth management finance activities.  We are seeking engaging professionals with strong communication skills and deep intellectual curiosity to ensure the timely and efficient reporting of results. We not only perform the required activities. We are looked to as business partners who add value by challenging existing operating practices strengthening controls and highlighting trends and insights.

The Opportunity

This Investments Accounting Associate role is a newly created position that will be a key addition to our Investment Controllership team within the Controllers organization.  The position reports to the Director of Securities Accounting and Controllership and resides within the Financial Controllership team, a critical team within the Controllers Organization which aspires to be best in class financial stewards for MassMutual. We are forward-thinking and seek others who will leverage their curiosity and take initiative. Join us as a partner who will work collaboratively and with determination to leave the company in a better place than you found it. As an Accounting Associate in our Investments Accounting area, you will be a key contributor on the team that manages and executes investment accounting and analysis, including oversight of financial reporting outcomes of all MassMutual investment products. This is an opportunity for an individual who thrives in a highly dynamic and agile accounting environment to collaborate across teams focused on solid execution and improving outcomes.  We are seeking an accounting professional who wants to join a highly motivated team of professionals focused on proactively driving the development and execution of process improvements, meaningful analysis and improved coordination with the business partners for Investment activities.

The Team

As a member of the Financial Controllership Team, the incumbent will be involved in shaping the future of the organization, supporting both the on-going growth and analysis within the Investment Controllership team and other key initiatives.

The Impact:

• Thrives in a complex corporate structure and adapts to changing circumstances.

• Plays a key role in a collaborative and inclusive culture by working closely with Investment Management.

• Actively participate in the implementation of the Company’s new ledger and other key projects.

• Collaborate with various areas of the business executing appropriate remediation.

• Performs or reviews reconciliations of investment data for ledger tie outs. Reviews periodic journal entries.

• Participates in creating or reviewing and analyzing monthly financial analysis reports.

• Collaborate with internal teams to resolve items and address investment-related issues.

• Responsible for ongoing activities as part of the monthly, quarterly, and annual close cycles.

• Analyze financial reports and investment data for trends and impacts to investment values and P&L activity.

• Support annual regulatory financial statement audit requests.

• Participating in problem solving to improve quality, cycle times, and increase efficiencies.

• Makes recommendations to continuously improve the overall control environment of the Securities team.

• Participate in the research and implementation of new statutory and GAAP investment accounting.

The Minimum Qualifications

• Bachelor’s degree in Accounting, Finance or related major

• At least 4 years of accounting or finance experience in a corporate environment

• Knowledge of GAAP and STAT accounting

The Ideal Qualifications

• CPA or CFA progress towards preferred

• Knowledge and experience of investments

• Prior exposure to investments, investment accounting, subsidiary ledger processing and related investment matters a plus!

• Strong analytical skills: ability to analyze financial data sets and tell the story of the data.

• Experience in identifying internal control issues and remediation efforts

• Able to build and maintain strong working relationships across cross-functional groups

• Excellent verbal and written communication skills with the ability to express ideas and articulate in an organized and persuasive manner

• Ability to partner with business leaders and peers in investment process redesign and improvements

• Intellectual curiosity to continue learning and adding breadth and depth to understanding

What to Expect as Part of MassMutual and the Team

• Regular meetings with the Financial Controllership Team 
• Focused one-on-one meetings with your manager 
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups 
• Access to learning content on Degreed and other informational platforms 
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits 

#LI-CR37

Open date: February 25, 2026

Next review date: Wednesday, Mar 11, 2026 at 11:59pm (Pacific Time)

Apply by this date to ensure full consideration by the committee.

Final date: Friday, Mar 27, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

The Department of Molecular and Cellular Biology at the University of California, Berkeley seeks applications for up to three Junior/Assistant/Associate/Full Specialist positions in the Upadhyayula Lab, in the area of Biological Science .

The Advanced BioImaging Center (ABC) at UC Berkeley aspires to be a world leading multidisciplinary imaging center that drives important biological discoveries through critical new advances in all aspects of imaging technology and that drives the dissemination of that technology through a multi-pronged education strategy to scientists around the world. ABC was intentionally designed to maximize scientific productivity and impact by adopting groundbreaking imaging technologies such as the next-generation adaptive optical multifunctional microscope, incorporating the high-level technical expertise of instrumentation scientists , applied mathematicians, and computational scientists, and building worldwide collaborations aimed at tackling the challenges posed by terabyte and petabyte-scale imaging data processing, visualization, and dissemination. You will have access to leading - edge imaging and computing hardware, as well as exposure to the Bay Area's brightest minds from a range of diverse disciplines, including in the fields of Artificial Intelligence, Data Science, Mathematics, and more.

The positions involve close collaboration on a number of new and ongoing empirical projects in the fields of microscopy and data analysis. The incumbent will work on tera-to-petabyte scale research data and will have the opportunity to gain exposure to and training with a broad set of research topics and methodologies. The roles exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

The duties of the positions include:

* Operate and maintain the next generation multi-functional adaptive optical microscope(s) and other pre-commercial optical microscopes.

* Develop new imaging and data processing tools

* Assist with data acquisition using advance pre-commercial microscopy systems to image biological samples ranging from cells in culture, such as bacteria, mammalian cells, and organoids to intact organisms, such as zebrafish or mice, etc.

* Be involved in the applications of these tools for biological imaging; collaborate with Postdocs and graduate students on specific projects to test, learn and implement for general and specific use cases.

* Be an integral part of the expert team working together with computational scientists and biologists in experimental design to tackle complex biological questions in a quantitative manner.

* Train and assist students and researchers in the use of software applications

* Train and assist users with their imaging or data processing tasks.

* May supervise undergraduate students.

* General organization and management of software documentation.

Lab:

Contract: resources/employment-policies-contracts/bargaining-units/academic-researchers/contract/

Bachelor's degree (or equivalent international degree) or enrollment in a Bachelor's (or equivalent international degree) program.

Bachelor's degree (or equivalent international degree)

Degree field of molecular & cell biology, computational biology, computer science, math, physics or related field.

Research experience in computational biology, computer science, math, physics or related field.

Experience with programming (C++, Labview, MATLAB, python).

Experience with design, documentation, testing and implementation of high performance software for image processing.

Experience with CI/CD for software deployment.

Experience developing software for tera-to petabyte scale imaging applications.

Ability to work on a number of projects simultaneously.

Organized and attentive to detail.

Strong written and oral communication skills.

Interest in learning new techniques.

Upper division course in genetics is strongly preferred.

Coursework in molecular biology and biochemistry.

Proficiency in bioinformatics.

Computational analysis of datasets.

Basic molecular biology techniques.

Ability to design and interpret experiments.

Ability to prepare figures for manuscripts.

Demonstrated proficiency to work as part of a research team.

• Curriculum Vitae - Your most recently updated C.V.

  
  

• Cover Letter

  
  

• Statement of Research (Optional)

  
  

• 3 required (contact information only)

Help contact:

UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

• 
  
• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment
  

OFFICIAL JOB TITLE: Institutional Research Associate

DIVISION: Academic Affairs

DEPARTMENT: Institutional Research and Assessment

BARGAINING UNIT STATUS: ESU, Cat 12

REPORTS TO: Director of Institutional Research and Assessment

SUPERVISES: N/A

SUMMARY PURPOSE OF POSITION: Supports institutional research functions in data extraction, interpretation, and presentation and helps implement a variety of data inquiries and information collection activities; extracts data from complex files and systems including the campus enterprise system (across its functional areas including students, human resources, finances, and other system areas) and Institutional Research and UMass databases; translates extracted data into other data structures for specific reports (such as the HEIRS data system for reporting unit data to the Massachusetts Department of Higher Education); applies expertise in data interpretation ensuring consistent and auditable results and interacts with campus staff and representatives of external organizations to validate existing data, obtain new data, and support information and data needs; reports data extraction and inquiry results in a variety of complex formats, including in-house publications and reports, ad-hoc reports or inquiries, and external surveys or other external data reports that can be at the federal or state levels.

EXAMPLES OF PRIMARY DUTIES AND RESPONSIBILITIES:

• 
  
• Extracts data from complex files and systems including the campus enterprise system and creates and maintains SPSS databases and dictionaries.
  
• Translates extracted data into other data structures for specific reports, such as those for the comprehensive HEIRS data system for reporting unit data to the Massachusetts Department of Higher Education.
  
• Applies expertise in data interpretation using the enterprise information system (PeopleSoft) and IR/UMass databases, ensuring consistent and auditable results across the functional areas of the enterprise system (including students, human resources, finances, and other system areas). Interpretation includes accurate application of data definitions/look-up tables and the application of subtotals, percentages, averages, percentiles, and similar functions.
  
• Interacts with campus staff and representatives of external organizations to validate existing data and obtain new data and supports information and data needs for other campus units as assigned.
  
• Reports data extraction and inquiry results in a variety of complex formats, including in-house publications and reports, ad-hoc reports or inquiries, and external surveys, especially for college handbooks and the Common Data Set, and for other external data reports that can be at the federal or state levels.
  
• Performs other related duties as assigned.
  

MINIMUM QUALIFICATIONS:

• 
  
• EDUCATION: Bachelor's Degree in a related field
  
• EXPERIENCE: Demonstrated (over 3 years) experience in the general field of programming, data extraction, and reporting.
  
• OTHER: May need to be available for evening/weekend hours as needed; some travel to off-campus locations may occur
  

PREFERRED QUALIFICATIONS:

• 
  
• Experience in a college/university or other institutional setting performing management reporting and analysis
  
• Experience in a higher education setting
  
• Experience with enterprise system reporting and analysis
  
• Experience in using the PeopleSoft enterprise information system and the OBIEE inquiry tool
  
• Experience working in a data warehouse environment
  

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• 
  
• Ability to learn data values and interrelationships in a comprehensive enterprise information system and apply them in a range of specific contexts and reports.
  
• Demonstrated database and reporting skills including SQL queries, OBIEE or related reporting tool, and SPSS and/or Excel to perform analyses and general reports.
  
• Ability to provide professional-level accuracy and precision of interpretation of complex sets of data.
  
• Able to manage multiple competing priories and projects
  
• Knowledge of basic statistical applications.
  

SALARY: $52,756.00 to $65,945.20

UMass Dartmouth offers exciting benefits such as:

• 
  
• 75% Employer-Paid Health Insurance
  
• Flexible Spending Accounts
  
• Life Insurance
  
• Long Term Disability
  
• State Pension Retirement Plan
  
• Optional Retirement Savings Plans
  
• Tuition Credit (Employee, Spouse, & Dependents)
  
• Twelve (12) paid holidays
  
• Paid personal, vacation, and sick time
  
• And More!
  

Benefits for ESU Union: ESU

Applicants must be authorized for employment in the U.S. on a full-time basis. Employment-based visa sponsorship is not available.

To apply please submit a letter of interest, a current resume and the contact information for three professional references.

The posting deadline for early consideration for internal ESU applicants is January 30, 2026.

The review of applications will be ongoing until the position is filled.

Title: Project Management (PM) Associate / PMO Associate

Company: Talley LLP

Location: Orange County, CA (FT-Onsite)

About the Firm

Talley, LLP, and its affiliated entities—Talley Law Group, LLP (“TLG”), Talley Capital Group, LLC (“TCG”), and Talley Wealth Management, LLC (“TWM”) (collectively “Talley”)—is a full-service financial, tax, legal, and consulting organization serving entrepreneurially driven businesses and their owners. Talley partners with clients as business advisors, not just service providers, constantly seeking innovative ways to strengthen their bottom line.

Talley, LLP, was founded in 1989, with the mission of helping entrepreneurial driven businesses, their owners, and high net worth individuals, to manage their financial affairs and to achieve their business objectives profitably and efficiently. Our professionals strive to become each client’s Most Trusted Advisor (MTA) by delivering global solutions to our client’s complex challenges and opportunities.

Our services include:

• Audit & Assurance services, including financial reporting
• Tax compliance,
• Tax planning, and proactive advice
• Business consulting
• Estate planning, business planning, M&A, and tax law services delivered through TLG
• Outsourced accounting, controller and CFO services
• M&A, growth-through-acquisition, and operational consulting delivered through TCG

Talley is a boutique firm with 70+ U.S.-based professionals and 20–30 offshore/outsourced team members. Headquartered in Orange, CA, the firm has grown rapidly, becoming a leading Orange County professional services provider. We embrace a hybrid work culture built on accountability, results, and exceptional client service delivered by professional, motivated individuals.

Role Purpose

The PM Associate will strengthen Talley LLP’s operational and PMO capabilities by providing clear visibility into performance, utilization, and execution across professional services teams. This role supports firm leadership through data-driven insights, dashboard reporting, and project coordination, while helping scale Talley’s operational infrastructure within a time-and-billing professional services environment.

What Success Looks Like (12–18 Months)

A successful PMO Associate will:

• Deliver accurate, actionable dashboards tracking employee performance and utilization
• Improve leadership visibility into month-to-date, year-to-date, and budget vs. actual performance
• Support the smooth execution of cross-functional initiatives without creating operational bottlenecks
• Establish greater structure and discipline in operational reporting
• Reduce friction between leadership, operations, and service teams through clear communication and follow-through

Core Responsibilities

• Build and maintain employee performance dashboards (utilization, productivity, trends)
• Support PMO initiatives by tracking projects, timelines, milestones, and deliverables
• Assist leadership with resource planning, utilization tracking, and capacity analysis
• Coordinate cross-functional operational initiatives across audit, tax, legal, and administrative teams
• Prepare executive-ready reporting and analytics to support operational decision-making
• Identify opportunities for process improvement and operational efficiency
• Support time-and-billing environments (hourly, time & materials), including related documentation and reporting

Required Experience

Candidates must demonstrate:

• Experience within a CPA firm, legal firm, or professional services organization
• Background in operations, PMO, or administrative leadership
• Hands-on experience supporting professionals who bill time
• Proven ability to build or maintain performance dashboards and operational reporting
• Comfort working directly with senior leadership and handling sensitive data
• Exposure to or direct experience applying AI tools beyond simple drafting and/or proof-reading emails or word documents.

Technical & Analytical Requirements

• Advanced proficiency in Excel (required)
• Strong experience in data analysis, reporting, and dashboard development
• Power BI experience (highly preferred)
• Ability to synthesize data into clear, executive-level insights

Preferred Qualifications (Nice to Have)

• PMP (Project Management Professional) certification
• Lean Six Sigma / Six Sigma training or certification
• Formal project management training
• Background in professional service (or legal) firm operations

Behavioral Competencies

• Highly analytical and detail-oriented
• Organized, process-driven, and execution-focused
• Comfortable operating in an evolving and exploratory role
• Strong written and verbal communication skills
• Able to balance tactical execution with strategic thinking

Working Style & Expectations

• Operates with a professional services mindset
• Prioritizes clarity, accuracy, and accountability
• Supports leadership without creating unnecessary administrative overhead
• Adapts role scope as the PMO function matures and scales

Virology – Scientist / Associate Scientist

Location: Seattle, WA (onsite)

Company: Stealth mode biotech

About the Company

We’re an early-stage, venture-backed biotech operating in stealth mode. We’re building a nimble team that thrives in ambiguity, moves quickly from idea to experiment, and collaborates closely across science and operations to inform decision-making.

The Opportunity

This is a hands-on, high-impact role within our virology group. You will work under the supervision of a senior scientist, contribute to day-to-day operations and data quality, and directly support DC candidate selection and product characterization.

What You’ll Do:

Support virology lab operation

• Support BSL-2/BSL-2+ operations, including procurement, instrument commissioning/qualification, biosafety practices, inventory, sample tracking (ELN/LIMS), and facility/vendor interfaces.

Neutralization & titering assays

• Establish, execute, and troubleshoot in vitro neutralization assays under guidance, using reporter virus (e.g., luciferase/fluorescence readouts) and immunostaining formats.
• analyze and interpret IC₅₀; establish acceptance criteria, controls, and data QC for reproducible decision-making.
• Contribute to potency assay development, optimization, qualification, and transfer in alignment with ICH guidelines.

Viral stocks generation and characterization

• Create and manage master seed / working pools for characterized mutant strains as needed.
• Perform plaque purification across multiple rounds to isolate pure clones; confirm clonality and fitness characteristics prior to scale-up.

Cross-functional impact

• Partner closely with protein sciences, discovery biology, and external CROs to align assay timelines, materials, and data packages; present crisp summaries and recommendations to senior leadership.
• Provide scientific input to bioanalytical (bioA) assay strategies (e.g., ligand-binding PK/PD, titer, ADA/neutralizing antibody) in partnership with CROs.
• Author technical reports and contribute to regulatory submissions

What You’ll Bring:

Minimum qualifications

• B.S or M.S. with 2+ years of hands-on experience in virology, microbiology, molecular biology, or related field (industry preferred).
• Demonstrated expertise with reporter virus or immunostaining neutralization assays in BSL-2/2+ labs, including plate-based readouts and assay statistics.
• Hands-on experience with plaque purification and clonal characterization.
• Proficiency with IC₅₀, MOI calculations, and assay troubleshooting.
• Strong mammalian cell culture skills (adherent and suspension), impeccable documentation, and GLP-minded data hygiene.

Preferred qualifications

• Prior experience establishing or significantly expanding BSL-2/BSL-2+ capabilities (equipment selection, SOPs, IBC/EHS alignment).
• Experience with potency assay development and implementation (fit-for-purpose; research or pre-GxP).
• Exposure to bioanalytical (bioA) method development or oversight with CRO partners (e.g., ligand-binding PK, ADA/NAb), including experimental review and data QC.
• Working knowledge of basic bioinformatics (variant calling/annotation, alignment QC) and qPCR/dPCR assays.
• Experience coordinating CRO partners and assembling concise data packages for milestones.
• Knowledge in GMP requirements and ICH guidelines

Traits for success

• Highly motivated, autonomous operator with a builder’s mindset; flexible, meticulous, and eager to learn and optimize.
• Clear, concise communicator who can synthesize complex datasets and recommend next steps to senior leadership.

Tools & Environment (representative)

Class II biosafety cabinets; CO₂ incubators; plate readers (luminescence/fluorescence/absorbance); centrifugation and sterile processing; imaging for plaque readouts; cold storage (-80 °C/-20 °C/4 °C); ELN/LIMS for sample and data tracking.

Title & Level:

Level open: we anticipate hiring between Associate Scientist to Scientist

Why Join Us

• Foundational role with direct impact on portfolio decisions and timelines.
• Tight collaboration with seasoned company builders.

Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

How to Apply: Please send your CV and a brief note highlighting hands-on experience with neutralization assays, serial passaging under selective pressure, plaque purification, and sequencing-based characterization.

Position: Senior Associate Actuary

Location: Fairfield County, CT (Hybrid)

Salary: $140,000–$200,000 + Bonus

Actuarial Summary:

This exciting opportunity is designed for an actuarial professional with strong property and casualty experience seeking exposure to reserving, pricing analytics, and enterprise risk management within a collaborative and data-driven environment. The Associate Actuary will play a key role in supporting reserve reviews, pricing analyses, and capital modeling initiatives while leveraging advanced analytics and external market data to inform business decisions.

The position offers hands-on analytical responsibility, visibility with senior leadership, and the opportunity to contribute to strategic initiatives through actuarial insight, predictive modeling, and modern data tools.

Key Responsibilities & Qualifications:

Conduct quarterly reserve reviews and monitor portfolios of Workers’ Compensation claims, analyzing paid and incurred development patterns for medical, indemnity, and expense components

Analyze statistical data, claims experience, and market trends to support pricing strategies and develop premium and loss projections for financial and underwriting planning

Evaluate trends using external economic indicators including industry benchmarks, medical CPI indices, and wage data to enhance reserving accuracy

Assist in developing and enhancing actuarial tools and models to improve the efficiency and accuracy of reserving and pricing analyses

Develop and enhance reporting tools and analytics capabilities in partnership with data and operational reporting teams

Build and implement models leveraging large datasets, statistical methods, and predictive analytics to support business decision-making

Translate complex analytical findings into clear insights through business-friendly communication and data visualization tools

Support capital modeling initiatives and assist with enterprise risk management processes, including maintaining risk registers and monitoring emerging risks

Bachelor’s degree in Actuarial Science, Mathematics, Statistics, or a related field

ACAS preferred; candidates with significant progress toward ACAS (5+ CAS exams) will also be considered

5+ years of actuarial experience within the property and casualty insurance industry

3+ years of Workers’ Compensation experience strongly preferred

Experience with Power BI or similar data visualization tools preferred

Experience with Python, R, SQL, or similar programming tools for statistical analysis is a plus

Familiarity with machine learning or predictive modeling frameworks is a plus