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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Unit Service Technician provides a broad range of care and services to patients, including but not limited to, EKG, phlebotomy, blood glucose monitoring, completing EKGs, applying simple dressings, using aseptic technique and responding to medical emergency situations utilizing Heartsaver CPR and AED skills, patient transport and securing equipment and supplies under the supervision of Nursing Supervisor. They will provide safe accurate transportation of patients throughout the hospital. They will perform 1:1 sitting when necessary. The Night Float Unit Service Technician will also assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice.

Does this position require patient care? Yes

Essential Functions:

Provision of a Safe Environment:

• Utilizes proper body mechanics in moving and assisting patients to prevent personal injury.
• Assists in the application of restraints under the direction of the provider. Follows and maintains restraint policies under supervision of licensed nurse.
• Anticipates and identifies patient safety risks in cooperation with licensed nurse and take appropriate action.
• Demonstrates knowledge of the location of emergency equipment.
• Delivers back up Code Cart to area upon Code Blue announcement. Stands by in a Code Blue to assist in equipment retrieval and patient transport. Restocks back up Code carts as necessary.
• Rounds and returns loose oxygen cylinders to appropriate storage areas.
• Clears hallways of clutter.

Organizational Ethics:

• Interacts with patients, families and staff in a professional manner, projecting a positive public image.
• Respects and supports a culturally diverse staff and patient population.
• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity.
• Respects and maintains the confidentiality and privacy of patient, employee and hospital information at all times.
• Works cooperatively with all staff members and takes appropriate steps to resolve interpersonal conflicts. Seeks assistance from RN, Nursing Director or Nursing Supervisor, as needed.
• Dresses appropriately and according to dress code requirements, including wearing visible hospital I.D. badge that identifies self at all times.

Management of Resources:

• Efficiently organizes time and prioritizes requests for service based on urgency.
• Cleans equipment as needed.
• Delivers linen to units as requested.
• Disposing of trash, soiled linens, medical waste and disposable items, appropriately and as necessary.
• Provides assistance to co-workers, as requested.
• Is flexible and adapts to changing patient and department needs including, but not limited to, offering assistance to other team members and adjusting assignments.

Management of Information:

• Reviews and is knowledgeable of appropriate policies, procedures and work rules.
• Demonstrates an understanding of hospital emergency codes and how to call a code.
• Utilizes hospital E-mail to access staff meeting minutes, notices and memos.
• Reads and reviews meeting minutes and clinical updates.
• Participates in staff meetings and appropriate in-services.
• Maintains timely ongoing verbal communication with RN throughout the shift, regarding patient condition including, the status of completing delegated tasks. Recognizes and notifies RN immediately of any significant change in a patient's condition and/or monitoring alarms (for example: change in vital signs, change in patient's mental status, complaints of pain, abnormal blood sugar, patient fall or other injury, patient concerns with care).
• Accurately collects and records patient data (vital signs, intake and output, blood sugar, weights, restraint care/monitoring, other) and complies with hospital documentation standards to ensure a complete and accurate patient record.

Collaborative Interdisciplinary Care:

• Maintains and fosters a teamwork approach to patient care.
• Transports patients and equipment throughout the hospital as requested. Uses appropriate safety techniques and body mechanics when moving patient. Remains with the patient or ensures patient is attended by staff when off other home unit. Stretcher is cleaned after every transport with an antibacterial as provided in the department.
• Delivers specimens to laboratory as needed, following proper procedures related to the handling of specimens during transport, as requested by staff.
• Strictly practices Standard Precautions. Checks with nursing staff for specific instructions if necessary.
• Performs the transportation of the deceased to the morgue in a respectful manner. Always uses proper morgue stretcher and is accompanied by a second escort.
• Performs technical duties including EKG and phlebotomy under the supervisor of a licensed Nurse.
• Obtains lab specimens as requested by Nursing Supervisor.
• Obtains labs for in-house draws on 11p-7a shift for 1am and 4am rounds, in accordance with lab policy.
• Adheres to laboratory policy and procedure when retrieving lab specimens including the proper labeling of all specimens.
• Performs EKG's as requested by nursing/provider and obtains old EKG's in MUSE system.
• EKG's are brought to provider for immediate review upon completion.
• Assist providers with patient procedures as needed.
• Notification of need for repair of medical equipment to appropriate parties.
• Covers the switchboard operator function during breaks. Is able to appropriately perform the function including Code Blue and RRT notification.

Patient/Family Education:

• Addresses patient comfort and information needs by providing informative, non-clinical information to patients and families, orienting patients/visitors to the hospital, unit, patient room services.
• In collaboration with the licensed nurse, reinforces the patient education provided by the nurse and provides patients/families with basic patient care instruction, such as instruction for using the call light and safety requirements.

Competency:

• Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, (for example: DPH, JCAHO, Boston fire codes, OSHA).
• Maintains and demonstrates compliance with hospital and nursing competencies and care standards.
• Maintains competence in relation to a variety of technical skills that may include, but are not limited to, performing EKGs and blood glucose monitoring, applying simple dressings and Heartsaver CPR and AED skills.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Experience as a medical technician or patient care assistant preferred

Knowledge, Skills and Abilities:

• Staff adheres to all I C.A.R.E. Standards.
• Ability to effectively speak, read and write using the English language.
• Ability to pass clinical competency, basic math and reading testing.
• Ability to perform basic math calculations and measurements, in order to measure height and weight, intake and output and calorie counts.
• Ability to accurately interpret and utilize basic medical terminology and abbreviations.
• Ability to enter and retrieve computerized information.
• Physical ability to push, transfer, and pull heavy loads throughout assigned shift.
• Physical ability to meet core job requirements in accordance with practice setting demands, for the patient populations regularly served.
• Effective communication and interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff.
• Organizational skills to set priorities and efficiently complete assigned work.
• Ability to manage stress related to patient care issues, and changing hospital climate and personnel issues.

Additional Job Details (if applicable)

Physical Requirements:

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)

Position Summary

The Revenue Cycle Manager directs the overall functions of the department, aiming to maximize revenue collection and improve cash flow. Additionally, this position focuses on fostering positive relationships with patients, physicians, and other stakeholders, ensuring a smooth and efficient billing process while maintaining high standards of customer service.

Responsibilities:

• Oversee the daily operations of the billing and coding department, including staff scheduling, work assignments, and ensuring timely and accurate completion of tasks.
• Ensure that billing and coding processes adhere to company, state, and federal regulations.
• Serve as the primary expert and point of contact for all coding and billing processes within the organization.
• Evaluate, analyze, and implement reimbursement codes and billing practices, including managing additions, changes, and deletions in the EMR system.
• Resolve complex coding discrepancies by thoroughly reviewing medical records to ensure accurate diagnosis coding.
• Analyze patient billing complaints and observations, identifying areas for improvement and implementing corrective procedures to ensure best billing practices.
• Assist with the ongoing recruitment, hiring, training, and development of billing and coding staff.
• Ensure proper staffing levels, monitor employee leave, and manage overtime usage effectively.
• Regularly monitor departmental productivity and provide timely, constructive feedback to employees.
• Serve as a resource for physicians and other staff members regarding billing and coding information and guidance.
• Assist in the development and implementation of policies and procedures related to billing and coding operations.
• Proactively manage and communicate significant coding issues, project statuses, and address barriers or successes in a timely manner.
• Maintain up-to-date knowledge of regulatory changes impacting coding requirements and ensure staff education and compliance.
• Report emerging issues or trends promptly and take corrective action as needed.
• Support EMR system implementations and upgrades, providing coding resources for testing to ensure optimal performance post-implementation.
• Assist in the preparation and analysis of the departmental budget, ensuring resources are allocated effectively.
• Regular, predictable on site attendance
• Perform other duties as assigned to support the department and organizational goals.

Education/Experience:

• Bachelor's degree in health information management, Business Administration, Finance, or a related field preferred; or equivalent work experience.
• Certification in medical coding (e.g., CPC, CCS, or COC) is strongly preferred.
• Minimum of 3-5 years of experience in medical billing and coding, including hands-on experience with coding systems (CPT, ICD-10, HCPCS) and insurance claims management.
• Previous experience in a leadership or supervisory role within a billing and coding department, with demonstrated ability to manage and develop staff.
• Familiarity with Electronic Medical Records (EMR) systems and experience with system implementations or upgrades.
• In-depth knowledge of federal, state, and payer-specific billing regulations and compliance requirements.
• Strong background in reviewing medical records and ensuring accurate coding to maximize reimbursement.
• Experience with financial and budgeting processes related to billing departments.
• Prior experience in healthcare revenue cycle management or similar roles within a healthcare setting.

PanCare provides a comprehensive benefits package to include medical, dental and vision insurance. In addition, to health coverage, we offer 14 paid holidays and 3 weeks of paid vacation per year. Employees are also eligible to participate in our 403(b) plan with a 6% employer match and 3% base employer contribution.

Hybrid Details: Dallas, TX - Hybrid

Duration: 3 months to start

Pay range: $25-$31/hr W2

Job Description:

Job Summary:

Responsible for reviewing clinical documentation and diagnostic results as appropriate to extract data and apply appropriate ICD-10-CM/CPT4 codes and modifiers for billing, internal and external reporting, research, and regulatory compliance. Accurately code conditions and procedures as documented in the ICD-10-CM & CPT4 Official Guidelines for Coding and Reporting. Typically reports to Coding Manager

Minimum Qualifications:

• Education: High School Diploma or GED required
• Associate Degree in medical area, preferred

• Licenses/Certifications: One of the following licenses is required:Certified Coding Specialist (CCS), or
• Certified Professional Coder (CPC), or
• Registered Heath Information Technician (RHIT), or
• Certified Medical Coder (CMC) or
• Certified Coding Associate (CCA)

Experience / Knowledge / Skills:

• Two (2) years outpatient Neurosurgery (preferred), Required 2 Years outpatient E/M coding experience required, six (6) months of HCC experience preferred
• Ability to code Neurology for physicians
• Effective oral and written communication skills.
• EPIC Experience Preferred

Principal Accountabilities:

• Assigns codes for diagnoses, treatments, and procedures according to the appropriate classification system for outpatient encounters.
• Utilizes technical coding principals and APC reimbursement expertise to assign appropriate ICD-10-CM diagnoses, CPT 4 and modifiers.
• Reviews documentation to extract and enter data accurately for other abstracting fields.
• Follow coding compliance policies, official coding guidelines, regulatory requirements and internal policies and procedures affecting the coding process.
• Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association (AHIMA) and adheres to official coding guidelines.
• Ability to communicate with providers, leadership and clinical staff; Query and provide guidance on documentation/coding
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

#LI-Hybrid

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• The Medical Records Director (Non-Nurse) maintains the patients’ clinical records, including coding, auditing, and providing pertinent staff education regarding recordkeeping procedures in accordance with all applicable laws, regulations, and Life Care standards. Serves as the designated Privacy Officer for the facility.
  
• Reports to Executive Director (ED)
  

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• Bachelor’s degree OR an equivalent combination of education and experience
  
• Credentialed as a Registered Health Information Administrator (RHIA) OR as a Registered Health Information Technician (RHIT) OR have a degree in a health related field with extensive training and demonstrated competence in the HIM field
  
• Training in post-acute care health information management
  

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• Demonstrate knowledge of State and Federal legal requirements relating to documentation, confidentiality, and legal issues pertaining to health information
  
• Demonstrate efficient usage of complex computer software systems
  
• Functional knowledge in field of practice
  
• Make independent decisions when circumstances warrant such action
  
• Knowledgeable of medical records practices and procedures as well as the laws, regulations, and guidelines governing medical records functions in the post-acute care facility
  
• Implement and interpret the programs, goals, objectives, policies, and procedures of the medical records department
  
• Perform proficiently in all competency areas including but not limited to: medical coding, auditing, clinical records, privacy official responsibilities, supervisory responsibilities, patient rights, and safety and sanitation
  
• Maintains confidentiality of all proprietary and/or confidential information
  
• Understand and follow company policies including harassment and compliance procedures
  
• Displays integrity and professionalism by adhering to Life Care’s Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training
  
• Promotes a culture of integrity, maintains an “open door” policy, and does not participate in or allow retaliation against those who report good faith concerns
  
• Actively implements the compliance program and Code of Conduct and ensures 100% participation by department staff
  

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• Audit and complete ongoing review of all patients’ clinical records to ensure documentation and performance compliance
  
• Maintain current, overflow, and discharged record filing systems
  
• Serve as the facility’s Privacy Officer for HIPAA compliance
  
• Understand and apply LTC payment systems, including Medicare
  
• Use ICD-10-CM coding
  
• Use CPT/HCPCS coding systems
  
• Effectively communicate with physicians, nursing staff, and allied health personnel
  
• Interview, hire, train, evaluate, counsel, and supervise medical records staff
  
• Exhibit excellent customer service and a positive attitude towards patients
  
• Assist in the evacuation of patients
  
• Demonstrate dependable, regular attendance
  
• Concentrate and use reasoning skills and good judgment
  
• Communicate and function productively on an interdisciplinary team
  
• Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
  
• Read, write, speak, and understand the English language
  
• Must be able to lift 35 lbs floor to waist, lift 35 lbs waist to shoulder, lift and carry 35 lbs, and push/pull 35 lbs