Minimax Coding Plan Mcp Jobs in Usa
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Duration: 11 Months (Contract to hire)
Location: Columbia, SC
Onsite Requirements: Partially onsite 3 days per week (Tue, Wed, Thurs) and as needed.
Standard work hours: 8:00 AM - 5:00 PM
**Credit check will be required**
Job Summary:
Day to Day:
- A typical day will involve a mix of hands-on coding, architectural design, and research.
- The engineer will spend a significant portion of their time in Python, building and optimizing agentic AI systems using frameworks like LangChain.
- This includes integrating these agents with our backend services and deploying them using CI/CD pipelines into our cloud environment.
- They will also be responsible for researching and testing new agentic models and frameworks, monitoring agent behavior in production, and collaborating with data scientists and business stakeholders to refine requirements and ensure the ethical deployment of AI solutions.
Team: The team is an innovative, collaborative, and empowering environment. We are building the next generation of AI solutions for the enterprise in a fast-paced, project-oriented setting. This is a multi-platformed environment that values creativity, continuous learning, and a customer-focused mindset. The new engineer will play a crucial role in shaping our AI strategy and building foundational tools and accelerators that will drive innovation across the company.
Job Requirements:
**This is a new role to establish a core competency in agentic AI systems. This engineer will be pivotal in designing and deploying advanced AI agents and will build the foundational frameworks for future AI use cases across the organization.**
Required Experience:
Required Software and Tools (Hands on experience required):
- Python
- JavaScript/TypeScript
- AI Tools and Libraries (e.g. LangGraph, LangChain, Deep Agents, Claude Skills, etc.)
- AI Models (e.g. Claude, OpenAI, etc.)
- AI Concepts (e.g. Prompt Engineering, RAG, Agentic AI, etc.)
- Distributed SDLC/DevOps (e.g. github, pipelines, VS Code, testing frameworks, etc.)
- Platforms (Container Platforms, Cloud Platforms, Document Databases, AWS)
- API Design
Python & AI/ML Libraries:
- Deep hands-on experience in Python for AI/ML development.
- Generative AI Development: Proven experience developing Gen AI or AI/ML solutions, from use case conceptualization to production deployment.
- Infrastructure & DevOps: Strong understanding of cloud environments (AWS preferred), LLM hosting, CI/CD pipelines, Docker, and Kubernetes.
- Agentic AI Concepts: Knowledge of agentic/autonomous systems (e.g., reasoning, planning, tool use).
Minimum Required Education: Bachelor's degree-in Computer Science, Information Technology or other job related degree or 4 years relevant experience or Associates degree + 2 years relevant experience
Minimum Required Work Experience: 6years-of application development, systems testing or other job related experience.
Required Technologies: 3-6 years of hands-on experience in Artificial Intelligence, Machine Learning, or related fields.
Nice to have/Preferred skills:
- Proficiency in Python development and FastAPI/Flask frameworks, along with SQL.
- Familiarity with agentic AI frameworks and concepts such as LangChain, LangGraph, AutoGen, Model Context Protocol (MCP), Chain of Thought prompting, knowledge stores, and embeddings.
- Experience developing autonomous agents using cloud-based AI services.
- Experience with prompt engineering techniques and model fine-tuning.
- Strong understanding of reinforcement learning, planning algorithms, and multi-agent systems.
- Experience working across cloud platforms (AWS, Azure, GCP) and deploying AI solutions at scale.
The Security Engineer will perform security audits, risk analysis, application-level vulnerability testing, and security code reviews; develop and implement technical solutions to help mitigate security vulnerabilities; and conduct research to identify new attack vectors.
Security Engineers will possess knowledge and experience in safeguarding sensitive data from cyber-attacks.
Job Details: -Demonstrated skills in security architecture, IT Security, networking, or systems administration with an emphasis on security.
-Proven knowledge of security architecture design, network security, vulnerability management, and threat intelligence/analysis.
-Knowledge of common information security management frameworks, such as NIST, CIS, ISO 27001, COBIT, or PCI DSS.
-Strong understanding of encryption.
-Strong understanding of networking concepts and protocols (e.g.
TCP/IP, LAN, WAN, DHCP, DNS, Routing Protocols, etc.) -Expert level knowledge of security systems such as SIEM (Microsoft Sentinel), IPS, Firewalls, and related network security tools.
-Operating Systems: Windows, Unix, Mac -Databases: SQL, Azure, Oracle.
-Must have hands on experience using Model Context Protocol (MCP) to enable AI agents and large language models to interact with external tools, APIs, and enterprise data.
2 years of experience with Microsoft Azure (IaaS, PaaS, IaaS), Microsoft Sentinel, CrowdStrike, Tenable, Palo Alto Firewall Zscaler KQL.
1+ years of experience developing AI-enabled solutions using modern LLM tools (e.g., Codex, Claude, or similar) to support GRC and Incident Response processes.
3+ years of experience within each of the following:
- Incident response
- managing the security of multiple platforms, operating system, software and network protocols for a large IT organization
- risk management, auditing, assessment, industry security framework, and/or internal controls
- security, operations, control assessment, risk management, auditing, and/or internal controls
- with security and privacy legal and regulatory requirements
- performing information security risk assessments and risk analysis.
Additional Information: ITIL Foundation certification and CISSP (Certified Information Systems Security Professional) California Resident Candidates Only.
Work is expected to be done ON SITE, and interviews will be conducted in person.
Work schedule is M-Thurs 7:15am-6pm (10 hours) at Public Works HQ in Alhambra, CA 91803.
- Onsite 12 Months Contract Looking only Locals who can do Onsite Interview We are seeking an Enterprise Agentic Platform Specialist to lead the design, development, and delivery of enterprise-scale Data Science and Generative AI (GenAI) solutions.
This role will drive the implementation of AI agents, LLM orchestration frameworks, and enterprise automation pipelines, working cross-functionally with business stakeholders, data engineers, data scientists, DevOps teams, and UI developers.
The ideal candidate will combine hands-on GenAI engineering expertise with strong program delivery capabilities, ensuring solutions deliver measurable business outcomes while meeting enterprise standards for governance, security, and Responsible AI.
Key Responsibilities AI Agent and GenAI Development Lead the end-to-end delivery of enterprise data science and GenAI solutions.
Design, develop, and deploy AI agents using Microsoft Copilot Studio, Claude agent frameworks, and enterprise LLM orchestration patterns.
Implement prompt engineering strategies, grounding techniques, and Retrieval-Augmented Generation (RAG) pipelines.
Architecture and Integration Define architecture standards for agentic systems, including tool calling schemas, prompt frameworks, grounding flows, and RAG pipelines.
Translate complex workflows into modular, automated, event-driven pipelines.
Integrate AI solutions with enterprise systems via REST APIs, Power Platform connectors, and enterprise data services.
Connect Copilot Studio agents to enterprise data sources such as: SharePoint Dataverse SQL SAP Enterprise Platform Integration Oversee system integration across enterprise platforms including: ServiceNow SharePoint Microsoft Teams Power Automate Azure APIs Design MCP-based agent architectures, integration layers, authentication flows (OAuth / Microsoft Entra), and system messaging frameworks.
Governance, Security and Responsible AI Collaborate with AI architects, MLOps teams, and security teams to enforce: Responsible AI standards Data governance policies Security and access control frameworks Model safety guidelines Implement agent observability frameworks including logging, telemetry instrumentation, latency metrics, error tracking, and automated remediation workflows.
Delivery and Program Management Lead cross-functional teams delivering AI solutions across data engineering, data science, DevOps, and UX teams.
Manage delivery using Agile / Scrum or hybrid PM methodologies.
Track dependencies, risks, sprint alignment, and release orchestration.
Metrics and Performance Monitoring Define KPIs and operational dashboards for AI automation, including: Cycle time reduction Accuracy improvements Governance compliance Agent uptime and reliability Required Qualifications Hands-on experience delivering enterprise Data Science and GenAI solutions.
Experience designing and deploying AI agents using Microsoft Copilot Studio or similar agent frameworks.
Strong knowledge of LLMs, prompt engineering, and Retrieval-Augmented Generation (RAG).
Experience integrating AI solutions with enterprise platforms and APIs.
Understanding of MLOps, governance frameworks, and Responsible AI standards.
Experience working in Agile delivery environments with cross-functional teams.
Preferred Qualifications Hands-on expertise building agents in Microsoft Copilot Studio.
Familiarity with agent frameworks such as: LangChain AutoGen CrewAI OpenAI Assistants / Functions APIs Experience implementing enterprise AI observability and monitoring frameworks.
Strong understanding of enterprise security, authentication, and governance models.
Thanks Sri Vardhan Chilakamukku Infobahn SoftWorld Inc.
General Summary:
Provides friendly, knowledgeable, and prompt support for customers to achieve the required performance outcomes. Coordinate’s effortsof service, management, and administrative teams.Manages pest control routes through service scheduling (regular services, extra services, new starts). Monitors schedule throughout the day to improve efficiencies and keep schedulesproductive. Follows up with customers to check satisfaction. Evaluates new pest control customers’ needs, proposes properpest control solutions, and closes sales. Serves as back-up support in absence of administrative personnel.
To qualify for employment individuals must meet the basic qualifications and be able to perform the required competencies. Reasonable accommodations may be made to help people with disabilities perform in this position.
Basic Qualifications – Required:
- Read, write, speak,and comprehend English
- At least 18 years of age
- Legal to work inthe U.S.
- Possess a high school diplomaor G.E.D.
- Reliable transportation to and from work
- Available to work required days and times
- Free of any illegal drug use; zero tolerance drug policy
Basic Qualifications – Preferred:
- 2-year college degree
- 1+ year’s successful experience in an office environment
Required Credentials/Certifications(s):
- Attend Registered Technician School within the first 75 days
- Pass the QualityPro exam within6 months of hire
- MCP (Microsoft CertifiedProfessional) or otherMS certification not required, but preferred
Required Knowledge:
- Reading, writing and speaking English,and basic mathematics
- Communicationtechnologies such as email and web
- Organizing and prioritizing tasks and time
- Common business software(word processing, spreadsheets, e-mail, web)
- Common office equipmentsuch as copiers,printers, faces, computers, etc.
- Proficient in serviceand sales scheduling software (PestPac and Sales CRM)
Required Skills:
- Reading, writing, arithmetic
- Organizing and managingtime
- Receiving incoming customercalls
- Calming upset customers and resolving theirissues
- Data entry and database management
- Scheduling services using scheduling software
- Typing 70 words per minute
Required Physical Abilities:
- Sit, hear, touch, talk, write,type, see close up, and use computermonitor and keyboard
Required Competencies:
Routing Support
- Scheduled regular and initial services
- Updates schedules for maximum efficiency
- Manages initial serviceschedules, contracts, and completes paperwork
- Takes calls requesting extra services and schedules appropriately
Sales Supports
- Receives calls from prospective customers, defines their pest control needsand sets up sales inspector appointments
- Telemarketing activities October through March
Information Flow
- Serves as liaisonbetween customers, PMPs,sales, and administrative teams
Collections
- Makes calls, texts,and emails to collect past due amountsand update paymentinformation
Service Support
- Identifies and communicates serious problems to management
- Follows up to ensure satisfactory service (1 call resolution)
- Produces information and summarizes activities for reports
Reception
- Assists with telephone answering as necessary due to administrative absence or high call volumes
Teamwork
- Attends and participates in company trainingmeetings
- Assists in trainingfellow CSAs and others as requested
Technical
- Effectively utilizes IT, hardware, and software programs used in the company, and coaches others.
Others
- Performs other duties as required
- Works required Saturdays
Looking for a 10+ years of experience in full stack software development, including front-end, back-end, and database technologies in Bothell, WA and its an onsite role.
- Bachelor’s degree in computer science, software engineering, or a related field preferred
- Proficiency in modern programming languages and frameworks such as Python, JavaScript, Java, Next JS, Node.js, React js
- Strong working experience with GenAI, LLM Models, MCP, Vector DB, RAG, Vertex AI, Agentic AI frameworks like NGA, ADK or LangChain/LangGraph, creating AI agents.
- Strong experience with Cloud platforms like GCP, Azure or AWS and cloud technologies like OpenStack, Terraform, Ansible or Chef
- Experience working with LLM observability, analytics, evaluations, testing and annotation using tools like LangSmith, LangFuse, Streamlit, Arize or similar tools.
- Strong experience working with AI/ML development
- Strong experience working with Databases like Cassandra, MongoDB or similar.
- Strong understanding and working experience of microservices architecture, RESTful APIs, Caching and related technologies
- Familiarity with containerization and orchestration tools such as Docker and Kubernetes
- Proficiency in version control systems like Git, and experience with CI/CD tools such as Jenkins, GitHub, Maven, Nexus, JFrog or Sonar
- Strong experience in Unit and Function testing using Junit, Mockito/JMock, Selenium, Robot, Cucumber, SoapUI or Postman
- Strong problem-solving, analytical, and debugging skills.
- Excellent written and verbal communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
- Demonstrated experience in mentoring and providing technical leadership to other engineers.
- Nice to have skills:
- Google CCAI platform (DialogFlow), Vertex AI, Graph QL, BigQuery, Conversation Graph, LLM as Judge
Manufacturing Engineer – Advanced Detector Systems
Location: Sturbridge, MA (100% Onsite)
Salary: Up to $140K depending on experience
Environment: ISO 7 Cleanroom, High‑Voltage/High‑Vacuum Equipment
Candidates with backgrounds in semiconductor fabrication, vacuum systems, photonics, electron‑optical components, or high‑voltage instrumentation are strongly encouraged to apply.
Position Summary
We are seeking a hands‑on Manufacturing Engineer to support electrical testing, troubleshooting, and production of advanced detector technologies, including microchannel‑based devices and electron‑multiplying components. This role is highly technical and hardware‑focused, requiring daily work on the production floor within an ISO 7 cleanroom.
You will ensure detector assemblies meet stringent electrical, vacuum, and performance specifications while supporting test station operations, conducting full detector teardowns, and maintaining test capability during high‑priority manufacturing periods. This position also plays a key role in transitioning from manual testing to more automated systems.
What You’ll Do
Electrical Testing & Data Integrity
- Perform electrical testing on detector components using high‑vacuum systems (10⁻⁷ to 10⁻⁶ Torr).
- Maintain test stations and ensure data accuracy and traceability.
- Identify and escalate anomalies in test results.
Troubleshooting & Failure Analysis
- Diagnose electrical, mechanical, and vacuum‑related issues in detector assemblies.
- Conduct full mechanical and electrical teardowns.
- Investigate failure modes such as low gain, shorts, contamination, vacuum leaks, alignment issues, or component damage.
Manufacturing Support
- Work directly with cleanroom operators to resolve production issues quickly.
- Update work instructions, procedures, and test documentation.
- Train operators and new engineers on testing, teardown, and handling methods.
- Support yield improvement and scrap‑reduction initiatives.
- Track, analyze, and report yields, scrap rates, and defect trends.
- Provide day‑to‑day support across multiple product lines; occasional off‑shift work may be required.
Process Control & Continuous Improvement
- Use MINITAB for basic SPC, trend analysis, and yield monitoring.
- Support the transition from manual to semi‑automated test equipment.
- Identify opportunities to improve test repeatability, throughput, and data capture.
- Contribute to Lean Manufacturing, 5S, and SPC implementation.
- Promote adherence to ISO 9001‑based quality systems.
Equipment & Fixture Support
- Maintain and configure high‑voltage power supplies, vacuum controllers, electrometers, oscilloscopes, and custom fixtures.
- Assist in modifying fixtures or creating temporary setups to maintain production continuity.
Required Qualifications
- U.S. citizenship (required due to ITAR regulations).
- Bachelor’s degree in Engineering (Electrical, Mechanical, Materials, Physics, or related field).
- Hands‑on experience with high‑voltage systems, high‑vacuum equipment, precision instrumentation, or cleanroom operations.
- Strong mechanical aptitude and comfort working directly with hardware.
- Ability to troubleshoot electrical and mechanical issues methodically.
- Strong technical communication skills—written and verbal.
- Proficiency with MS Office, MRP systems, databases, and analytical/statistical tools.
- Ability to work full‑time onsite in an ISO 7 cleanroom environment.
- Willingness to learn specialized detector physics and test methods.
Preferred Qualifications
- Background in semiconductor, photonics, vacuum systems, electron optics, or detector technologies.
- Experience with SPC tools, MINITAB, or basic statistical analysis.
- Familiarity with high‑voltage power supplies, vacuum chambers, turbopumps, or electrometers.
- Experience assembling or disassembling delicate electro‑mechanical components.
- Understanding of gain behavior or noise mechanisms in electron‑multiplying devices (e.g., PMTs, MCPs, avalanche detectors).
Work Environment
- 100% onsite in a high‑tech manufacturing facility.
- ISO 7 cleanroom requiring gowning, gloves, and contamination‑control procedures.
- Work involves high‑voltage and high‑vacuum equipment; full safety training provided.
- Standard day shift with occasional support needed for urgent production issues.
- PPE such as safety glasses, gloves, and hearing protection may be required.
Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
This job requisition is for a Dry Etch Lead Principal Engineer at Micron Technology, Inc. Micron is a Fortune 500 company and employs over 53,000 workers worldwide, with headquarters in Boise, ID. Micron offers the industry’s broadest portfolio of memory solutions—starting with foundational DRAM, NAND, and NOR Flash memory, extending to SSDs, MCPs, HBM, and other memory-based systems. As the only memory fab in the western hemisphere, Micron is in the industry for over forty-five years and continues to stay as the only U.S.-based DRAM manufacturer. Micron is one of the most prolific patent applicants in the world with over 60,000 patents granted and still growing.
As a Lead Principal Engineer, you will be a technical and a people’s leader in a revolutionary 3D DRAM Technology Development team. As a leader, you would be managing critical Dry Etch driven modules, build process roadmaps for future technologies, work in close collaboration with equipment team, guide capital strategy, create cost reduction efforts and help build equipment roadmap for current and future technology. You would be engaging with suppliers to develop the processes and equipment needed to meet Micron’s technology roadmap for advanced DRAM nodes. You will work directly with Process Integration and other process areas including Dry Etch, Metals, CVD, Diffusion, Lithography and CMP.
In this role, your responsibilities will include, but are not limited to:
- Manage efforts and setting the strategy for developing process technology for assigned products in Process R&D.
As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future. We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget. Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave. Additionally, Micron benefits include a robust paid time-off program and paid holidays. For additional information regarding the Benefit programs available, please see the Benefits Guide posted on /careers/benefits.
Micron is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
To learn about your right to work click here.
To learn more about Micron, please visit /careers
For US Sites Only: To request assistance with the application process and/or for reasonable accommodations, please contact Micron’s People Organization at or 1-8 select option #3)
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
Assured Nursing is seeking a travel Echo Technologist for a travel job in Bamberg, South Carolina.
Job Description & Requirements
- Specialty: Echo Technologist
- Discipline: Allied Health Professional
- Start Date: 04/06/2026
- Duration: 13 weeks
- 36 hours per week
- Shift: 12 hours, days
- Employment Type: Travel
Assured Nursing is currently seeking a Echo Tech for a contract position in Bamberg South Carolina. This is a 7a-7:30p, 07:00:00-19:30:00, 12.00-3 position in the MCP - Columbia Heart Bamburg,CC001873. The ideal candidate will possess a current state license as a Echo Tech and have at least 2 years of recent experience as a Echo Tech Echo Tech.
Assured Nursing Job ID #36063333. Pay package is based on 12 hour shifts and 36.0 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Echo Tech:Echo Tech,07:00:00-19:30:00
Benefits
- Weekly pay
- Holiday Pay
- 401k retirement plan
- Referral bonus
- Medical benefits
- Dental benefits
- Vision benefits
Python AI Engineer (Prompt & Agentic Systems)
Location: Hybrid –Atlanta, GA (3 days a week onsite)
Client: Retail client
About the Role
We’re looking for a hands-on engineer who can build AI-enabled applications end-to-end using Python, with strong skills in prompt engineering and agentic system design (multi-agent/orchestrated AI workflows). You’ll design, develop, and productionize intelligent features—ranging from retrieval-augmented generation (RAG) to autonomous tasking agents integrated with internal tools and APIs.
Key Responsibilities
- Design & Build AI Services: Develop Python-based back-end services that integrate LLMs for reasoning, extraction, summarization, and decision support.
- Prompt Engineering: Craft, version, and evaluate prompts/system instructions; design guardrails, test prompt variants, and optimize for reliability, latency, and cost.
- Agentic Systems: Architect and implement autonomous/multi-agent workflows—planning, tool-use, memory, error recovery, and human-in-the-loop controls.
- RAG Pipelines: Implement document ingestion, chunking, embeddings, vector search (semantic/re-ranking), and grounding strategies.
- Evaluation & Observability: Define metrics and build eval suites for quality (accuracy, factuality, safety), and establish tracing/telemetry for LLM calls.
- API & Tool Integrations: Enable agents to use tools (internal APIs, search, databases, workflow engines); handle auth, rate limits, and fallbacks.
- MLOps / AIOps: Package, containerize, and deploy services (Docker/K8s); manage keys, secrets, CI/CD; support canary rollouts and cost governance.
- Security & Compliance: Apply data privacy principles, PII handling, redaction, prompt injection defenses, and audit logging.
- Cross-Functional Collaboration: Partner with product, data, and security teams to translate requirements into reliable AI features.
Required Qualifications
- Strong Python (typing, async, testing, packaging) and experience building production APIs/services (FastAPI/Flask).
- Hands-on with LLMs (OpenAI, Azure OpenAI, Anthropic, etc.) and embedding/RAG workflows.
- Proven prompt engineering experience (few-shot strategies, tool-use instructions, output schemas, function/tool calling).
- Experience with agent frameworks or custom agent orchestration (e.g., LangGraph/LangChain/AutoGen, or in-house equivalents).
- Vector databases (e.g., FAISS, Chroma, Pinecone, Weaviate) and search relevance tuning.
- Familiar with MLOps/DevOps: Docker, CI/CD, monitoring (Prometheus/Grafana), logging (OpenTelemetry), secrets management.
- Testing & Evals: unit/integration tests, offline evals, golden datasets, regression checks.
- Practical understanding of AI safety/guardrails (prompt injection, data leakage, jailbreak prevention).
Nice to Have
- Experience with Azure (or AWS/GCP) AI services, key vaults, and networking.
- Knowledge of Model Context Protocol (MCP) or tool-server patterns for secure tool access.
- Experience with retrievers (BM25, hybrid search), re-rankers, or LlamaIndex/LangChain.
- Familiarity with streaming UIs and structured outputs (JSON, Pydantic schemas).
- Background in LLM finetuning, RLHF/DPO, or synthetic data generation.
- Front-end basics for AI UX (React/Next.js) or chat UI patterns.
- Domain knowledge in HR/ATS, customer support, or internal enterprise workflows.
Job Title: Network Operations Manager - NMS
Job Type: Full time - Permanent
Location: Richardson, TX – Onsite
Job Summary
- Lead the implementation and evolution of the client’s proprietary managed service systems that use network intelligence to maintain, optimize, and enhance customer networks.
- This technical leadership role balances hands-on implementation with team coordination, process improvement, and product development to enable scalable and efficient operations.
- Implement and support the network management systems that power the client’s managed services, including Ciena Navigator, Nokia WS-NOC, and NFM-P, along with related proprietary software platforms.
- Deliver proactive lifecycle management through Managed Software Services (MSS), including remote upgrades, security patching, and platform maintenance across customer optical NMS environments.
- Collaborate closely with the client’s software development and network engineering teams to identify and implement capabilities that leverage network intelligence data to proactively detect, communicate, and automatically resolve issues—transforming raw telemetry into actionable insights that prevent customer-impacting events network
ROLES & RESPONSIBILITIES
Network Intelligence and Service Delivery Optimization
- Collaborate with software development and network engineering teams to identify and implement features that transform network telemetry into proactive issue detection, communication, and automated resolution
- Drive automation and tooling improvements to increase efficiency and reduce manual effort
- Expand the internal knowledge base to accelerate implementation and troubleshooting
- Develop reporting on service delivery metrics, upgrade pipelines, and resource utilization
Service Delivery & Technical Leadership
- Lead delivery of Managed Software Services (MSS) – NMS upgrades, security patches, and maintenance – through direct execution or team delegation
- Provide technical escalation and approve upgrade strategies, rollback procedures, and risk mitigation plans
- Coordinate with customers' engineering and PM teams to manage scope changes, resolve delivery issues, and maintain high satisfaction
- Stay current on vendor software releases, security vulnerabilities, and industry best practices
- Manage vendor relationships for support, licensing, and technical escalations
Business & Operational Management
- Serve as primary point of contact for MSS and support quarterly business reviews
- Support sales and account management to refine and close new MSS opportunities
- Track operational budgets and drive profitability for MSS engagements
- Define and track KPIs: upgrade success rate, on-time delivery, customer satisfaction, and team utilization
Team Development & Culture
- Lead and mentor high-performing team with clear roles, responsibilities, and career progression
- Conduct performance reviews and provide coaching on technical capabilities and customer service excellence
- Foster a culture of proactive service delivery, continuous improvement, and technical innovation
QUALIFICATIONS
Required Experience
- 5+ years of experience in network operations, managed services, or telecom service delivery with strong technical foundation in enterprise IT infrastructure
1. Linux/Windows environments, database management, virtualization platforms
- Lifecycle management: system updates, security patches, and firmware upgrades
- Administering storage arrays and ensuring RAID/disk redundancy is in place
- Managing software license files tied to NMS platforms
- Maintaining replication and backup jobs
- 2+ years in leadership roles managing technical, service delivery teams
- Working knowledge of optical networking technologies (DWDM, OTN) in relation to Network Management Systems (Ciena Navigator/MCP, Nokia WaveSuite, or similar platforms)
- Proven track record delivering Managed Services with SLA commitments and customer satisfaction goals
- Experience with remote service delivery models, maintenance window planning, and change management
- Familiarity with ITIL service management framework and best practices
- Vendor management and escalation experience with telecom equipment manufacturers and software providers
Preferred Qualifications
- ITIL Foundation, PMP, or relevant vendor and technical certifications (Ciena, Nokia, VMware, Hyper-V)
- Experience in both service provider and enterprise networking environments
- Knowledge of network automation using Python, Ansible, or similar tools
- Experience with agile project delivery methodologies
- Leadership & Soft Skills
- Strong written and verbal communication skills
- Proven ability to develop and mentor technical talent
- Strong problem-solving skills and ability to make sound decisions under pressure
- Experience working with remote team members and customers
- Ability to balance strategic planning with hands-on technical problem solving
- Customer-focused mindset with commitment to service excellence
Education
Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or related field; or equivalent experience