Milestone Technologies Inc Remote Jobs in Usa

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Description

Seeking an AI/ML Operations professional for the following role -

Overall Responsibilities

• Manage operational workflows for model deployments, updates, and versioning across GCP, Azure, and AWS.
• Monitor model performance metrics: latency, throughput, error rates, token usage, and inference quality
• Track model drift, accuracy degradation, and performance anomalies - escalating to engineering as needed.
• Support knowledge base operations including vector embedding pipeline health, chunk quality, and refresh cycles in Vertex AI.
• Maintain model inventory and documentation across multi-cloud environments.
• Coordinate model evaluation cycles with Responsible AI and Core Engineering teams

Agent & MCP Server Operations

• Monitor AI agent health, performance, and reliability (AutoGen-based agents, MCP servers)
• Track agent execution metrics: task completion rates, tool call success/failure, latency, and error patterns
• Support agent deployment and configuration management workflows
• Document agent behaviors, known issues, and operational runbooks
• Coordinate with Core Engineering on agent updates, testing, and rollouts
• Monitor MCP server availability, connection health, and integration status

FinOps & Cost Management

• Track and analyze AI/ML cloud spend across GCP (Vertex AI), Azure (OpenAI), and AWS (Bedrock)
• Build cost dashboards with breakdowns by model, application team, use case, and environment.
• Monitor token consumption, inference costs, and embedding/storage costs.
• Identify cost optimization opportunities - model selection, caching, batching, rightsizing.
• Provide cost allocation reporting for chargeback/showback to consuming application teams.
• Forecast spend trends and flag budget anomalies.
• Partner with Infrastructure and Finance teams on AI cost governance.

Monitoring, Dashboarding & Reporting

• Build and maintain dashboards for platform performance, model health, agent metrics, and operational KPIs.
• Create executive and stakeholder reports on platform adoption, usage trends, and cost allocation.
• Develop Responsible AI dashboards tracking hallucination rates, accuracy metrics, guardrail triggers, and safety incidents.
• Monitor APIGEE gateway traffic patterns and API consumption trends.
• Provide regular reporting to product management on use case performance.

Release Operations Support

• Support release management processes with pre/post-deployment validation checks.
• Track release health metrics for models, agents, and platform components.
• Maintain release documentation, runbooks, and operational playbooks.
• Coordinate with QA, Performance Engineering, and Infrastructure teams during releases.

AI Operations

• Monitor guardrail effectiveness and flag anomalies to the Responsible AI team.
• Track and report on hallucination detection, content safety triggers, and accuracy trends.
• Support LLM Red Teaming efforts by collecting and organizing evaluation data.
• Maintain audit logs and compliance documentation for AI governance.

Cross-Functional Coordination

• Serve as operational point of contact for application teams consuming DxT AI APIs.
• Coordinate with Corporate Security on audit requests and compliance reporting.
• Partner with Infrastructure team on capacity tracking and resource utilization.
• Support Performance Engineering with load test analysis and results documentation.

Basic Qualifications

• 2-4 years in an Ops, Analytics, or Technical Operations role (MLOps, AIOps, DataOps, Platform Ops, or similar)
• Understanding of AI/ML concepts: models, inference, embeddings, vector databases, LLMs, tokens, prompts.
• Experience with cloud cost management and FinOps - tracking, analyzing, and optimizing cloud spend.
• Strong proficiency with dashboarding and visualization tools (Looker, Tableau, Grafana, or similar)
• Working knowledge of GCP (required); familiarity with Azure and AWS a plus.
• Comfortable with SQL and basic Python for data analysis and scripting.
• Experience with monitoring and observability platforms (Datadog, Prometheus/Grafana, Cloud Monitoring, or similar)
• Understanding of APIs and API gateways - ability to read logs, trace requests, analyze traffic.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills - able to translate technical metrics into stakeholder insights.
• College degree in Computer Science, BIS, MIS, EE, ME or similar is required.

Preferred Qualifications

• Hands-on experience with LLM platforms: Vertex AI, Azure OpenAI, AWS Bedrock
• Familiarity with AI agents and agentic architectures (AutoGen, LangChain, or similar)
• Exposure to MCP (Model Context Protocol) or agent-tool integration patterns.
• Experience with vector databases and RAG (Retrieval-Augmented Generation) operations.
• Understanding of MLOps lifecycle: model registry, versioning, deployment patterns, A/B testing
• Experience with APIGEE or similar API management platforms.
• Familiarity with Responsible AI metrics - hallucination, bias, content safety, guardrails.
• FinOps certification or formal cloud cost management experience.
• Experience supporting enterprise platform teams with multiple consuming applications.
• Familiarity with ML pipeline tools (Kubeflow, MLflow, Vertex AI Pipelines)
• Exposure to prompt management and evaluation frameworks.
• ITIL or operational process framework experience.
• Experience creating runbooks and operational documentation.

Education

• BE/BS in Computer Science, Business Information Systems, Management Information Systems, Electrical Engineering, Mechanical Engineering or similar

The estimated pay range for this position is USD $70.00/hr - USD $77.50/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

We are looking for a Program Manager/Project Manager to help support a large-scale Anaplan FP&A effort.

The project goes through EOY and pays $70 an hour w2. 100% remote.

PLEASE - NO C2C Assistance at this time. PLEASE DO NOT CALL if you are a C2C agency.

Position summary:

PM with experience running FP&A Planning and Forecasting transformation engagements, from legacy system to new FP&A system.

Must be able to align and co-manage using Waterfall and SAFe, Agile methodologies.

Must be a driver, keep team resources on track, create, maintain project schedules, and keep up to date.

Have excellent communication and stakeholder management skills and understand Financial Planning and Analysis and have worked with and supported FP&A resources.

Must be proficient in PowerPoint status report development and maintenance and be able to schedule and facilitate biweekly status meetings, including system demo’s, to leadership, and have experience working in Jira, and Jira Boards and Dashboards.

Must have the experience and be able to work across two workstreams. Anaplan experience is plus. AI/ML forecasting experience a plus.

Tools: MS Office 365 (Word, Excel, etc.), MS Teams, Confluence, Jira, Smartsheet, PowerPoint.

Initial duration – thru the end of the 2026. Location: EST Time zone – majority of accounting team in EST.

Possible Extension: Yes

Program Manager – FP&A

• Direct experience supporting Anaplan programs at scale with FP&A focus
• Establish and implement project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.
• Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts daily, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately.
• Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.
• Coordinate communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.
• Assist Sr Managers and Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.
• Must possess extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques.
• Manage one or more cross-functional projects of medium to high complexity.
• More senior role has responsibility for multiple large, complex projects with greater impact to the enterprise.

Primary Skills - The Ideal Project Manager will have:

• 10 years' work experience in Pharma/Financial Institutions
• Support of budget management for group leadership
• Experience with MS Project, JIRA, Office Suite, and Smartsheet is required
• AI/ML forecasting experience a plus.
• Experience with large application and Cloud Migration projects
• 10+ years' experience leading and managing project teams
• Deep functional knowledge around financial systems and processes
• Proven skills as a team member, team lead or project manager on at least one full life cycle implementation
• A proven resource in defining systems strategy, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
• Willingness to mentor junior staff
• Strong oral and written communication skills, including presentation skills (MS Project, MS PowerPoint, Jira, etc.)
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

Preferred Experience:

• Familiar with GXP (Pharma) data
• 4 year degree in Computer Sciences or similar

This is a w2 project. No C2C vendors or candidates PLEASE.

We are seeking an Enterprise Architect who has migrated off of Smartsheet.

The first part of this effort will be an assessment of the current state and following up on the execution of transitioning from Smartsheet to the Microsoft Platform.

About the Role

We are looking for a seasoned Enterprise Architect to lead a high-visibility, enterprise-wide transformation initiative focused on migrating off Smartsheet and rationalizing workflow, automation, and reporting platforms across a global organization.

This is not a lift-and-shift exercise.

This role will define the target-state architecture across Microsoft Power Platform, ServiceNow, Workday, Salesforce, and other enterprise systems, ensuring platform consolidation, integration integrity, and long-term governance.

You will operate at the intersection of technology strategy, cost optimization, and business continuity.

What You’ll Be Responsible For

• Enterprise Architecture & Strategy:
• Define the future-state architecture for workflow, automation, reporting, and collaboration tools.
• Establish platform consolidation principles and governance guardrails.
• Evaluate multiple migration scenarios (full exit, phased exit, hybrid model).
• Provide executive-ready trade-off analysis (cost, risk, timeline).
• Platform Assessment & Rationalization:
• Lead deep technical assessment of Smartsheet usage across thousands of users.
• Map artifacts, automations, integrations, and dependencies.
• Classify use cases by complexity and migration risk.
• Recommend retire, replatform, rebuild, or consolidate strategies.
• Integration Architecture:
• Map cross-platform dependencies (ServiceNow, Salesforce, Tableau, ERP/CRM, etc.).
• Define scalable API and integration patterns.
• Identify automation and connector risks.
• Prevent re-creation of shadow IT in the new ecosystem.
• Governance & Risk Management:
• Establish governance frameworks for the future-state platform model.
• Identify compliance, data, and security considerations.
• Design architectural guardrails to ensure sustainability post-migration.
• Executive Engagement:
• Translate technical complexity into executive-level insights.
• Present architecture recommendations to CIO/CFO-level stakeholders.
• Support funding and roadmap decisions with structured analysis.

What We’re Looking For

• Required Experience:
• 12+ years in Enterprise Architecture or Solution Architecture roles.
• Proven experience leading enterprise SaaS or workflow platform migrations.
• Strong hands-on knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI).
• Deep understanding of API-driven integrations and enterprise data flows.
• Experience working across ServiceNow, Salesforce, or similar enterprise ecosystems.
• Demonstrated ability to rationalize decentralized/self-service platforms.
• Experience in large, regulated, global environments.
• Nice to Have:
• Experience with SmartSheet or similar low-code workflow tools.
• Experience in cost-optimization or vendor-exit programs.
• Exposure to manufacturing, R&D, or operationally complex enterprises.
• Experience designing platform governance models or CoE frameworks.

Senior Business Systems Analyst/AI Prompt Engineering

On-site ONLY - Must be currently local to Burbank, CA

Seeking a Senior Business Systems Analyst with prompt engineering experience -

W2 ONLY Contract (NO C2C, 1099, or sponsorship)

7+ month Contract

Rate: $80.00/hr - USD $84.50/hr

MUST HAVE:

• Prompt engineering experience
• Legal contract data management analysis experience
• Business analyst experience

This role will serve as the connective tissue between multiple departments’ data needs and our AI data extraction application, designing, testing, and governing prompts that turn contracts into reliable, downstream-ready data.

Accelerate time to insight by turning key clauses and metadata into structured fields consumable by analytics and operational systems.

Raise extraction quality and consistency through prompt patterns, evaluation methods, and field-level scoring.

Increase operational efficiencies by replacing manual operations.

Responsibilities

Process & Data Discovery: map data-supporting processes and flows

Prompt engineering: design, test, and iterate prompts for contract metadata extraction.

Stakeholder Enablement: facilitate prompt writing sessions and document/publish guidance

Quality Measurement & Evaluation: define evaluation datasets and scoring and support related evaluation processes

Value Proposition & Savings: determine business value and cost avoidance/savings that can be achieved with automation

Basic Qualifications

5+ years business analysis experience

2+ years prompt engineering, ideally for contract extraction

Contract domain fluency

Measurement mindset

Experience analyzing data

Familiarity with CLM and document repositories

Strong communication skills

Education

BA/BS

The estimated pay range for this position is USD $80.00/hr - USD $84.50/hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Thank you,

Elena

Elena Novo (she/her)

Senior Talent Acquisition Partner

Direct: 818.962.2663 PDT

This is a W2 project only. Please - NO C2C ASSISTANCE AT THIS TIME

We are looking for an experience business analyst who has supported Anaplan migration projects in the pharmaceutical or bioscience space.

The ideal candidate will have a strong understanding of FP&A systems/accounting.

Top 3 Must Have Skill Sets:

1. Strong Communication

2. Clinical Trial or R&D FP&A/Accounting background

3. Confluence

4. System Migration Experience (FP&A Systems)

• History of experience with transformation engagements, from legacy system to new FP&A system.
• Experience with project documentation and training, along with familiarity in Agile methodologies - writing user stories, defining acceptance criteria, developing test cases etc. enabling requirements and design elements providing additional forecasting capabilities.
• Must have Confluence experience, have experience working in Jira and backlog refinement, created training materials, business administrative guides, system analysis content, and knowledge documentation.
• Must have worked in Jira, and Zephyr, in creating and generating test cases.
• Experience with Analog Data, and working and supporting financial teams, or initiatives.
• Scenario Modeling, Polaris exp great to have and strong tech background.
• Anaplan experience is important.
• Must have the experience and be able to work across two workstreams.
• Must have the experience and be able to work across two workstreams.
• AI/ML forecasting experience a plus.

Tools: Anaplan, MS Office 365 (Word, Excel, etc.), MS Teams, Confluence, Jira, Smartsheet, PowerPoint.

Initial duration – thru the end of the 2026.

Location: Tampa Bay Preferred - EST Time zone – majority of accounting team in EST.

Possible Extension: Yes

Job Title: Lead Business Systems Analyst – FP&A Transformation

Location: Florida (preferred) — Tampa office hybrid; or Eastern Time Zone (remote)

Job Description:

We are seeking an experienced Lead Business Systems Analyst to drive the transformation of two FP&A workstreams from a legacy system to a fully modernized platform. This critical leadership role demands deep expertise in business systems analysis, strong domain knowledge of FP&A processes, and experience with key tools like Zephyr, JIRA, and Polaris. Familiarity with AI/ML forecasting technologies will be a significant advantage.

Key Responsibilities:

• Lead end-to-end analysis, documentation, and support for transitioning two FP&A workstreams from legacy systems to a modernized solution.
• Partner closely with finance, technology, and operations teams to gather requirements, define system specifications, and validate deliverables.
• Utilize Zephyr for test case management and defect tracking throughout the testing lifecycle.
• Manage user stories, sprint planning, and backlog in JIRA to ensure agile delivery and timely resolution of issues.
• Guide the implementation and integration of Polaris solutions within the FP&A modernization project.
• Collaborate with data scientists and forecast modelers to incorporate AI/ML forecasting methodologies into FP&A processes.
• Coordinate with global teams in Asia and Europe, accommodating meeting schedules primarily during Eastern Time zone business hours.
• Facilitate communication and collaboration across cross-functional and geographically dispersed teams.
• Support change management, user training, and documentation related to the migration and modernization efforts.

Qualifications:

• Proven experience as a Business Systems Analyst supporting FP&A transformations or similar finance technology initiatives.
• Hands-on experience with Zephyr, JIRA, and Polaris tools.
• Practical knowledge or exposure to AI/ML forecasting techniques and applications.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Strong communication skills with the ability to articulate complex technical and business concepts.
• Able to work collaboratively in a hybrid office environment in Tampa, Florida, or remotely within the Eastern Time Zone.
• Comfortable with flexible scheduling to collaborate with global teams across multiple time zones.

Preferred:

• Residence in Florida with willingness to spend shared time in the Tampa office.
• Familiarity with finance and forecasting business processes in large enterprises.

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Company Overview:Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Description:

The Access Management Specialist role is responsible for processing security and access permissions for various individuals requiring building access. They also serve as a customer service representative, assisting with access control requests and troubleshooting badge-related issues. Other responsibilities include managing inventory, generating reports, and assisting with alarm remediation.

Key Responsibilities:

• Lead day-to-day global badge operations management
• Hands-on operational involvement including processing Jira tickets, supporting new employee onboarding, and driving continuous program improvements
• Implement secure access zones and aide in the development of physical access infrastructure that supports identity management and RBAC/ABAC policies

Required Qualifications:

• Minimum of 1-3 years of experience in Security, Badging, Access Control fields.
• Proven experience with security access control systems (e.g., CCure, Kastle, Brivo, and property management access platforms)
• Strong background in access management within security operations
• Experience with Genetec is highly preferred

Work Schedule:

• Primary schedule: Monday through Friday 3pm-11pm
• Flexibility to provide support on weekends as business needs arise

Compensation

Estimated Pay Range: $30.35 - $42/hr

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

You will use your leadership and organizational skills to support the access management specialist's that ensure client access control systems and processes. This role will also utilize their badging and security experience to coordinate and/or support cross-functional programs and projects related to access management operations, in line with client requirements.

Key Responsibilities:

• Lead day-to-day global badge operations management
• Hands-on operational involvement including processing Jira tickets, supporting new employee onboarding, and driving continuous program improvements
• Implement secure access zones and aide in the development of physical access infrastructure that supports identity management and RBAC/ABAC policies
• Serve as key POC for access-related escalations
• Build strong partnerships with client, vendors
• Monitor access management metrics and performance
• Provide guidance and counseling support to internal team members
• Oversee performance several Access Management Specialists

Required Qualifications:

• Minimum of 3-5 years of experience in Security Badging, Access Control fields.
• 2-3 Years of Leadership experience overseeing operations
• Proven experience with security access control systems (e.g., CCure, Kastle, Brivo, and property management access platforms)
• Strong background in access management within security operations
• Experience with Genetec is highly preferred
• Experience and knowledge in hardware functionality and locking mechanisms is a huge plus

Work Schedule:

• Primary schedule: Monday through Friday 8am to 5pm
• Flexibility to provide support on weekends as business needs arise

Compensation

Estimated Pay Range: 80,000-95,000/yr

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.