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The Head of Registrations will report to the Head of Employee Compliance with responsibility to lead the Registrations Program across the Americas Division, as a subject matter expert and process owner. This role has primary responsibility for leading and managing a centralized Registrations Program that includes individual and firm registrations, employee lifecycle, continuing education (\"CE\") program management and Associated Persons (\"AP\") designation and tracking. The role will work closely with the SMBC Nikko Securities America, Inc., Chief Compliance Officer, SMBC Americas Division Head of Ethics Office, business unit supervisors, subject matter experts and compliance officers, Legal, Human Resources, Technology, and vendors.

Role Objectives:

• Oversee, lead and manage a team who is responsible for all aspects of following:
  • Individual and firm registrations: U4, U5, BD and BR filings, Monthly Safe Harbor tracking and maintain AP list, licenses and supervisory reporting map.
  • Entity and individual NFA filings: Forms 7-R and 8-R.
  • CIRO and OSC registration for entities and individuals.
  • Employee lifecycle: Coordinate with Human Resources on pre-hire background check process, fingerprinting and reporting.
  • CE program management: Regulatory element, firm element and contribute to other trainings..
  • Assist staff seeking registration, open exam windows, order study materials, submit waiver requests
  • Manage certain processes related to AP of SMBC Nikko Americas
• Build strong working relationships with business line supervisors, Compliance, Legal, Human Resources and others across the firm to ensure a collaborative approach to managing the Registrations Program.
• Implement a new registrations application to support workflows across the Registrations Program.
• Manage internal audits and regulatory examinations, and assist with responding to regulatory inquiries.

Respond to FINRA and State regulators as needed

Qualifications and Skills:

• At least 15 years of institutional broker-dealer compliance experience, with a minimum of 10 years of managing a Registrations team.
• Understanding of industry best practices to allow for benchmarking.
• Deep knowledge of relevant FINRA, SEC, CFTC, NFA Rules and Regulations.
• Active FINRA licenses is a plus.
• Knowledge of Web CRD, Gateway, Form U4, U5, BD, BR and reporting.
• Experience managing a firm's CE program.
• Experience managing the implementation and roll-out of a new registrations system.
• Demonstrated track record of managing multiple complex projects simultaneously and reprioritize work as required.
• Strong analytical skills to understand project goals and to turn them into meaningful action.
• Strong judgment, political astuteness and sensitivity to cultural diversity.
• Excellent communication and interpersonal skills.

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at .

Nearest Major Market: Jersey City

Nearest Secondary Market: New York City

Position Title

Patient Registration Rep Lead

Bell Hospital

Position Summary / Career Interest:

Shift: Wed-7:30pm-4am; Fri. 7:30pm-4am; Sat.-Sun. 7pm -7:30am.

Patient Registration Representative Lead is responsible for supporting the supervisor with Inpatient/ Outpatient registrations for the Health System. Assists team members to obtain proper patient identification, demographics and financial information to adequately register and secure the patient encounter. Serves as a resource and provides training to staff in collaboration with supervisor. Maintains a constant focus on providing excellent customer service to patients/ families and a professional image. Assists supervisor with assigned projects related to improving workflow and efficiencies within the registration department.

Responsibilities and Essential Job Functions

* Performs responsibilities of the Patient Registration Representative.

* Works as a go-between with the clinical teams and staff to resolve workflow or throughput issues of the department.

* Resolves escalated patient and or clinical issues that arise within the department.

* Monitors Missing Req. Items Work Queue's and assigns accounts to team members as needed in collaboration with their supervision.

* Manages collection of co-payments and deposits made to the department. Verifies staff balance drawers daily.

* Serves as a resource and provides training to staff in collaboration with supervisor. Serves as an Epic \"super user\" for area of responsibility.

* Evaluates existing workflows and collaborates with supervisor on implementing improvements and standardization of workflows.

* Conducts staff training or education specific to their department workflows including new hire orientation and facilitating lunch and learns as needed to assist the supervisor.

* Leads the team in the absence of the supervisor or upon assignment.

* Will be required to fill in for any Departmental needs as assigned.

* Responsible for other duties or projects which are assigned by Management. These may include special projects, telephone coverage, filing, copying and other duties as instructed.

* Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

* These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

* High School Graduate or GED.

* 3 or more years of experience admitting/patient registration, pre-registration & pre-certification, or patient accounting experience.

* 1 or more years of experience of customer service.

Preferred Education and Experience

* Associates Degree in Business Management or a related field of study from an accredited college or university.

* 3 or more years of epic experience.

Time Type:

Full time

Job Requisition ID:

R-40558

We are an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.

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Join the Emergency Department team at Henry Ford Hospital as a Patient Registration Representative, where you'll play a vital role in supporting patients and visitors. Following standard operating procedures, you'll manage patient reception, face-to-face check-ins, pre-registration, insurance eligibility confirmation, and cash collections.

Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty.

This position is key to creating a welcoming and efficient experience for all who enter the Emergency Department.

Education/Experience Required:

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Job Summary

The Patient Services Representative plays a key role in ensuring efficient patient flow and providing high-quality customer service in a busy clinical environment. This position is responsible for patient registration, appointment scheduling, insurance verification, and supporting clinic operations while maintaining excellent communication with patients, families, and healthcare providers.

Required Qualifications

• High School Diploma or equivalent.
• Minimum 2 years of customer service experience, preferably in a healthcare setting.
• Knowledge of medical terminology and insurance terminology.
• Strong communication skills (verbal and written).
• Excellent interpersonal, organizational, and problem-solving skills.
• Strong time management and multitasking abilities.
• Proficiency in using computers, software applications, and general clinic equipment.

Preferred Qualifications

• Experience working in a healthcare or related clinical environment.
• Pediatric experience preferred.
• Bilingual in Spanish and English preferred.

Benefits:

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.