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Readily Available Interim Customer Support Lead | VC-Backed B2B Healthtech SaaS | Boston (Hybrid)

The Client

This client is an AI-powered healthtech startup born out of a multi-year collaboration between leading academic medical centers and top-tier engineering institutions in Europe. This business has developed patented algorithms and a proprietary clinical database to help practitioners improve ultrasound screening accuracy, reduce diagnostic errors, and optimize care pathways for expectant mothers. With a clear mission to expand access to high-quality women's and children's health outcomes through technology, they are now scaling rapidly across the United States; partnering with major clinical networks and onboarding new health system clients at an accelerating pace.

The Role

This is an opportunity to own and build a support function at a company experiencing hypergrowth in the US market. Reporting to the Director of Operations, this role is for someone who sees a blank slate as an opportunity. The customer base is scaling rapidly and this position will be responsible for building the support function that grows with it. The right candidate will be hands-on, close to the product and customers before building out the systems, tooling, and team capable of sustaining growth without compromising the experience

Responsibilities

• Handle tickets and calls directly to build deep product knowledge and earn customer trust
• Design and implement the core support ticket infrastructure: SLAs, escalation paths, and cross-functional workflows with Engineering and Product
• Optimize the CRM/ticketing environment (automations, reporting, routing) and build out a self-serve knowledge base including FAQs and troubleshooting guides
• Serve as the voice of the customer, translating support patterns and user feedback into actionable product insights
• Define and track key operational KPIs and build automations to drive ongoing efficiency
• Champion team autonomy and maintain quality standards throughout a period of significant scale

What We Need to See (Essential)

• 3-5 years of B2B SaaS experience in Technical Support, Customer Support, or Operations
• Experience in implementing modern support/ticketing platforms (e.g. Zendesk, Pylon or similar)
• Proficiency in maintaining & utilizing ticketing CRMs
• Demonstrated ability to thrive in hypergrowth environments and build processes from zero
• Comfort working across time zones (specifically West Coast)
• Genuine alignment with the company's mission in women's and children's health

What We’d Like to See (Bonus)

• Experience in a healthcare or regulated SaaS environment
• Familiarity with building or scaling a support function at a Series A-C stage company
• Experience with CRM automation and reporting

Location: Hybrid

Package: $60-80 per hour

Duration: 4 months

Security Guard is able to perform a variety of fixed-post, mobile, or foot patrols while maintaining situational awareness and making decisions and/or taking actions consistent with established post orders, facility rules, guidelines and protocols. Duties may include work in austere and uncomfortable conditions for prolonged periods of time, including periods of inclement weather, while performing walking, standing, searching, and surveillance or sitting duties essential to the performance of the security functions.

Keep supervisors and managers informed of unusual occurrences and important events as detailed in post orders, rules, regulations, guidelines, and protocols.

Monitor alarms, radio traffic and other information sources. Dispatch or inform others as needed and authorized.

Report and appropriately address fire alarms, burglary alarms, requests for assistance and criminal acts; including but not limited to: vandalism, theft, illegal entry or attempted entry, suspicious behavior, domestic or workplace violence, threats, speed or other vehicle violations, illegal drug use, inappropriate use of facility or client equipment or property.

Stop, screen, inquire, and inspect vehicles and pedestrians entering and / or exiting the facility as directed by post orders, rules, regulations, guidelines, and protocols.

Prevent passage of prohibited articles onto or from client facility.

Escort individuals or vehicles in accordance with post orders, rules, regulations, guidelines and protocols.

Use portable radios, phones, or other communication devises appropriately and according to established rules.

Monitor all APSI and client equipment; guard against loss or damage; report any such loss or damage immediately to a supervisor or manager.

Log in Property Pass numbers for authorized property/equipment movements.

Ensure the security of government property, detaining personnel, and reporting anyone involved with unauthorized property/equipment removal.

Conduct regular patrols and inspections of buildings and facilities

Issue required vehicle passes to authorize personnel.

Monitor electronic access control and report violations

Monitor radio-frequency identification (RFID) systems and respond to alarms indicating unauthorized removal of government property.

Grant access to areas during non-working hours to authorized personnel in accordance with the established procedure and access lists.

Monitor facility equipment and utility systems and report deficiencies to personnel responsible for repairs.

Perform random surveillance of buildings for the detection of unauthorized or inappropriate activity.

Perform random surveillance of fence line for breaches and the detection of unauthorized removal of government property, illegal or inappropriate activity.

Provide additional security support for scheduled events that may occur during or after duty hours or for unscheduled emergencies as requested by supervisor

Maintain activity logs and administrative documents as required by contract.

Contact, assist, and cooperate with local, state, or federal law enforcement; locate, retain, and protect necessary evidence; testify as necessary in judicial and administrative proceedings.

Other duties as assigned.

Access to government facilities/installations specific to this position is a mandatory requirement to fulfill the minimum qualifications for this position. The Government reserves the right, at its sole discretion, to deny or revoke access to the facilities/installations for reasons related to misconduct or security, with or without prior notice. If such access is denied or revoked by the Government, it will result in the termination of the employment relationship as the minimum job requirements can no longer be met.

Supervision: None

Minimum Qualifications:

1. Education: High school diploma or equivalent

2. Experience: a. Minimum of 2 years of security/civilian law enforcement experience OR an equivalent position with the United States Armed Forces (military). b. One year of work experience demonstrating the ability to follow directions, meet attendance requirements and the ability to complete the training necessary to certify with the State.

3. Must have a State of Massachusetts weapons carry permit.

4. Language: Must be fluent in speaking and writing in English.

5. Pre-Hire Screening: Must be able to pass criminal background screen, drug test and physical exam.

Preferred Qualifications:

1. First Aid/CPR certification.

2. Prior experience with the Glock platform.

3. Proficiency in basic computer skills.

4. Use of Force training.

5. Weapons proficiency.

Core Competencies:

Communication, Oral - Ability to communicate effectively with others using the spoken word.

Communication, Written - Ability to communicate in writing clearly and concisely according to strict deadlines.

Self-Motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.

Team Builder/Worker - Ability to inspire and work within a group of people to work toward a goal.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Flexible - Ability to adjust to a dynamic workflow and reprioritize as project demands change.

Work Environment:

The position may require extensive sitting, watching monitors, walking around the facility outside in rain, wind or other poor weather conditions and kneeling and stooping to look under or inside vehicles or containers.

Physical Demands:

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2. While performing the duties of this job the employee is frequently required to sit, talk or hear, stand, walk, use hands to handle, or operate objects, tools or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, and taste or smell.

3. The employee occasionally lifts and/or moves anything from 10 to 100 pounds. Specific vision abilities required by this job includes close vision, distance vision, color vision and peripheral vision, depth perception and the ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule:

Rotating shifts, times, days as scheduled to meet the requirements of the contract (Night and weekend work required.)

Education:

Required: High School Diploma/GED or better.

Experience:

Required: 2 years: Experience: a. Minimum of 2 years of security/civilian law enforcement experience OR an equivalent position with the United States Armed Forces (military). b. One year of work experience demonstrating the ability to follow directions, meet attendance requirements and the ability to complete the training necessary to certify with the State. Must be fluent in speaking and writing in English. Must be able to pass criminal background screen, drug test and physical exam.

Licenses & Certifications:

Required: State Guard Card

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are currently seeking a Board-Certified OBGYN to provide locum tenens coverage at our clinics located throughout Boston.Position Details:Schedule: MondayFriday, 8-hour clinic days (looking for 3-4 days of coverage)Start Date: ASAPDuration: Ongoing needProcedures: Must be comfortable with full-scope OBGYN clinic procedures (bread and butter)Availability: Ideally 2 weeks per monthCredentialing Timeframe: 5-7 days Work Volume:80% Clinic 20% Admin work 18-20 patients per day Requirements:Active Massachusetts Medical LicenseActive DEA RegistrationBoard Certification in OBGYNPrior experience in a clinic setting preferredIf you're interested in learning more or would like to apply, please reach out.

We look forward to hearing from you!

A Physician group needs Internal Medicine, Med/Peds physicians throughout the Greater Boston area.

FT is 32 clinical hours over 4 or 5 days.

Expect to have 16-18 encounters per day.

100% outpatient.

No weekends.

Call is 1:9.

Salary guaranteed for 2 years.

Comprehensive benefit package.

If you are interested in learning more about this opportunity, please call or text HDA at .

You can also reach us through email at .

Please reference Job ID # j-4765.

Medical Director EM
- Near Boston! A private practice of emergency medicine providers is seeking a physician to serve as the ultrasound medical director, working night shifts.

The practice provides staffing for emergency departments in the local hospital and urgent care facilities.

There are currently 24 ED physicians, 2 Pedi ED physicians, 9 Urgent Care physicians, 21 APPs, and 2 sub-specialty directors.

This position requires a fellowship in emergency ultrasound, as well as working full time with protected admin time.

If you are interested in hearing more about this opportunity, please call HDA at , or text to .

You can also reach us through email at .

Please reference Job ID # j-4470

Family Practitioner Needed Outside of Boston A family healthcare clinic is seeking either a full-time or part-time family practitioner with or without OB to join their practice.

The opportunity is hospital-employed, allowing for a very reduced call schedule shared with other primary care clinics in the area.

This practice currently has 1 physician and 1 NP.

The connected hospital provides generous compensation and benefits, as well as malpractice and CME.

If you are interested in hearing more about this opportunity, please call HDA at , or text to .

You can also reach us through email at .

Please reference Job ID # j-5264

Urology Near Boston, Massachusetts A large multi-specialty group located in coastal Massachusetts is seeking an additional urologist to join the practice.

The practice is growing very quickly and needs an additional physician to keep up with the volume.

They are seeking a BE/BC physician, preferably with at least 2-3 years of experience.

Physicians work out of one office and one hospital.

The office is fully equipped to perform a full range of procedures.

This position includes PTO, CME, malpractice with tail, and a competitive salary.

If you are interested in hearing more about this opportunity, please call HDA at , or text to .

You can also reach us through email at .

Please reference Job ID # j-5191

Emergency Medicine trained physicians needed to join the staff of a busy urgent care in the Boston metro area.

Physicians work a 36-hour week with all day shifts and can also pick up shifts in a busy level II trauma center.

Compensation includes a competitive salary, incentives and benefits.

If you are interested in hearing more about this opportunity, please call HDA at , or text to .

You can also reach us through email at .

Please reference Job ID # j-5471