Mcg Customer Support Jobs in Usa

The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the “Best Value” supplier in the industry.  

The Customer Support / Quality Lead is responsible for providing customer service support, including quotations, delivery information and technical information. Coincidently ensures consistent, compliant, and accurate execution of quality processes by guiding frontline quality activities, resolving issues, and supporting continuous improvement across operations.

Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed.

Customer Service Functions

• Handles customer requests including quotes, orders, follow-up and delivery information.   
• Provides customer service support, including providing technical information and explanations to customers.
• Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs. 
• Meets established order entry goals.
• Supports members of the outside sales team in daily activities.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
• Works well in a team environment to solve customer issues.
• Communicates issues and problems with management in a timely manner.
• Maintains superb attention to details.
• Maintains detailed documentation to support decision and ensure continuity of service.

Quality Assurance Functions

• Ensures the performance of quality assurance functions are conducted in the most efficient manner.
• Looks for opportunities to eliminate non-value-added operations and improve processes.
• Assists with the development of plans and strategies to enhance production.
• Lead efforts toward achieving and maintaining ISO 9001 certification.
• Creates, revises, and controls, Quality manual, SOPs, Work Instructions, Forms, and quality procedures.
• Identifies gaps. Ensures root cause analysis and corrective actions are implemented. 
• Collecting and reporting of KPIs for quality management.
• Coordinates resources required to address quality concerns.
• Ensures documentation meets internal and external requirements (e.g., ISO clauses, regulatory expectations). 
• Prepares for and supports customer/certification/regulatory audits; coordinates responses and follow ups. 
• Preserves and maintains training records; ensures staff are trained on relevant procedures, changes and expectations. 
• Manages controlled records (inspection logs, audit reports, risk files) to ensure traceability and retention.
• Conducts internal audits.
• Serves as a cross-functional advisor.
• Other tasks/functions as assigned. 

• Associate’s degree or equivalent.
• 2-3 years of Customer Service experience, preferably in a manufacturing environment. 
• Knowledge of ISO 9001 requirements preferred.
• Acts positively upon constructive criticism and coaching.
• Work independently and in a group across all levels of the organization.
• Ability to multi-task and prioritize work based on deadlines.
• Handles confidential information discreetly.
• Highly detail oriented.
• Communicates clearly and comfortably with all employees. 
• Conducts self professionally & ethically.
• Remains calm under pressure. 
• Places a high emphasis on excellent customer service. 
• Fosters and supports a teamwork environment. 
• Knowledge of order entry/enterprise systems, preferably QAD and Goldmine.
• Strong computer skills with demonstrated knowledge of Microsoft Office programs: Word, Excel, and Outlook

Learn more about U.S. Tsubaki at:    

U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance. 

The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. 

Applicants must be authorized to work for any employer in the United States. Tsubaki does not sponsor or take over sponsorship of employment visas.

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

PM21

Compensation details: 6 Yearly Salary

PIa783c34f07e7-3631

Location: Bridgeton, MO

Industry: Construction

Pay: $42,000$44,000 annually

Addison Group is partnering with a manufacturing client seeking a detail-oriented and customer-focused Customer Support Administrator to join their growing team. This company values a laid-back, collaborative environment where employees can thrive.

The Customer Support Administrator will serve as the first point of contact for customers, handling inquiries, coordinating with sales representatives, and managing administrative tasks. This role is ideal for a tech-savvy, organized individual who excels in customer service and enjoys working in a casual, team-oriented setting.

• Respond to customer inquiries via phone, email, and walk-ins, ensuring excellent service.
• Handle warranty issues and follow up with past customers to assess satisfaction with completed projects (e.g., roofing, windows).
• Schedule appointments for sales representatives and assist in coordinating final project measurements with clients.
• Manage warranty claims, maintain clear documentation, and ensure timely resolutions.
• Record customer needs and relay information to the sales team for follow-up.
• Order supplies for projects and maintain data accuracy during the companys transition to paperless systems.
• Support team operations by collaborating with internal departments to streamline communication.

• Education: High school diploma or equivalent required; college coursework preferred.
• Experience: 12 years in customer service or administrative roles; experience in industries such as HVAC, lawn services, or home improvement preferred.
• Technical Skills:
  • Proficient in MS Office (Excel required; QuickBooks experience is a plus).
  • Strong data entry skills and comfort working with computer systems.

• Casual and relaxed work environment.
• Company swag provided.
• Catered lunches every other Friday.
• Opportunities for team-building events, including sports tickets.
• Great company benefits, 401k matching.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

Chesterfield, MO

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products BlinkRx and Quick Save remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

• Bilingual Vietnamese required, with strong command of the English language
• High school diploma or GED required, Bachelor's degree strongly preferred
• Customer service or inbound call center experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

• Full time, 40 hrs/week (5x8), rotating Saturdays 1/month: 9am- 5pm
• Availability Monday-Friday across various shifts 8am- 9pm (including 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm)
• Scheduling flexibility, as your schedule may change over time according to business needs
• Onsite: 400 South Woods Mill Rd, Suite 100, Chesterfield, MO 63017

• Medical, dental, and vision insurance plans that fit your needs
• 401(k) retirement plan
• Paid time off, sick time & holidays
• Paid parental/baby bonding leave
• Daily meal stipend for onsite marketplace
• Pre-tax transit benefits and free onsite parking

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions on products and services to processing orders. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

To be successful as a customer support representative, you should stay informed about product and service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

• Generating sales leads.
• Managing incoming calls.
• Building good relationships with customers.
• Resolving complaints and following up on resolutions.
• Identifying customers' needs.
• Meeting sales objectives.
• Following procedures and policies.

• High school diploma or equivalent.
• Experience in customer service.
• Strong telephone etiquette.
• Familiarity with CRM tools.
• Excellent communication skills.
• Ability to manage multiple tasks at once.
• Ability to adapt to different personalities.

Position: Customer Support Associate (On-site LA)

Compensation: Base Pay: $23.00–$26.00/hour + Uncapped bonus earning potential

Target Total Compensation (TTC): Top performers consistently exceed $36.40 per hour (reflecting a 40%+ increase over base pay).

Location: North Hollywood, CA

Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand in North Hollywood, LA. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.

Responsibilities:

• Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
• Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
• Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
• Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
• Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
• Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.

Ideal Profile:

• 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
• Master of professional communication with ability to command high volume inquiries
• Fast and accurate typist: 50+ WPM required
• Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
• Excited by technology and sees AI as a partner that enhances skills

The Puffy DNA

We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.

• Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
• Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
• Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
• Go All-In: When the mission demands it, we rally as one team to cross the finish line.

Your Total Compensation & Benefits

Compensation:

• Base: $23–$26/hour + unlimited and uncapped bonus earning potential

Health & Protection:

• Comprehensive medical, dental, and vision insurance

Time Off:

• Generous Paid Time Off (PTO) + US Public holidays

Work Environment:

• Access to AI-native tool stack
• Learning & development opportunities
• International team collaboration (14+ nationalities)

Other Benefits:

• 401(k) with Company Match
• Free Puffy mattress after 6 months
• $1,000 Puffy/Halo Board store credit after 1 year

Ready to Shape Your Story?

Click "Apply" and take the first step.

Position: Customer Support Associate

Location: Remote (New Hampshire)

Compensation: Base Pay: $21.00 - $22.50 / hour

Total Compensation: Top performers exceed $31.50/hour + Uncapped bonuses

What this means: Uncapped earning potential with a proven 40%+ uplift for high performers.

Puffy is looking for an elite Customer Support Associate to join our fast-growing eCommerce/DTC brand. This role is for a strategic problem-solver who is skilled in empathetic communication and handling complex customer issues, ready to use AI as an unfair advantage to deliver legendary customer experiences.

Responsibilities:

• Own the Customer Relationship: Respond to and own customer issues from first contact to final resolution, providing the foundation for Puffy's award-winning customer experience.
• Become Our On-Site Brand Champion: Utilize autonomy and advanced tools to manage customer interactions, provide thoughtful solutions, and maintain Puffy's brand reputation.
• Engineer a Seamless Customer Experience: Manage the flow of customer feedback, keeping meticulous records and providing key insights to the organization.
• Utilize AI Co-pilot: Partner with our proprietary AI co-pilot to automate routine inquiries, allowing focus on strategic problem-solving and creating exceptional customer experiences.
• Leverage Modern Support Stack: Architect a modern customer experience using tools like Zendesk, Gorgias, or Freshdesk across an e-commerce platform like Shopify.
• Command High Volume Inquiries: Confidently manage a high volume of customer inquiries.

Ideal Profile:

• 1-2+ years of proven customer support expertise in fast-paced, high-stakes environments
• Master of professional communication with ability to command high volume inquiries
• Fast and accurate typist: 50+ WPM required
• Proficient in modern support systems: Zendesk, Gorgias, or Freshdesk on Shopify
• Excited by technology and sees AI as a partner that enhances skills

The Puffy DNA

We're restless, perpetually hungry, and fast-paced, driven by an unwavering belief that we can outperform any competitor — regardless of their size.

• Be the Owner: We don't hire employees; we welcome owners. You're accountable for results, not activity.
• Execute with Urgency: We thrive in high-stakes environments by making thoughtful decisions quickly and acting decisively.
• Demand Excellence: We solve the hard problems that others can't, pushing the boundaries of our craft.
• Go All-In: When the mission demands it, we rally as one team to cross the finish line.

Your Total Compensation & Benefits

Compensation:

• Base: $21–$22.5/hour + unlimited and uncapped bonus earning potential

Health & Protection:

• Comprehensive medical, dental, and vision insurance

Time Off:

• Generous Paid Time Off (PTO) + US Public holidays

Work Environment:

• Access to AI-native tool stack
• Learning & development opportunities
• International team collaboration (14+ nationalities)

Other Benefits:

• 401(k) with Company Match
• Free Puffy mattress after 6 months
• $1,000 Puffy/Halo Board store credit after 1 year

Ready to Shape Your Story?

Click "Apply" and take the first step.

About the Role

The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with sales representatives, retailers and internal customers by completing various tasks such as supporting retail accounts, order entry and order book management, maintenance, tracking and having a depth knowledge of product and order statuses. Candidates will be responsible for running daily reports and analyzing the data to ensure order book is up-to-date and product is strategically shipped to retailers. You will support coworkers on an as needed basis and meet all company and department initiatives.

You’ll Make a Difference By

• Providing courteous and professional service to internal and external customers
• Serving as the primary contact for dealers and sales reps in assigned territory(s), including building relationships and managing any issues that may arise
• Ensuring orders are entered accurately and confirmed in a timely manner for assigned accounts
• Responding promptly to a high volume of calls, voicemails and emails daily
• Verifying daily price and auditing of EDI and open orders
• Quickly resolving order discrepancies
• Acting as a liaison between customers, field sales and other departments as required to meet account goals and directives
• Collaborating with Allocation Specialist and Distribution team to ensure orders are filled and shipped in a timely manner
• Resolving a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, order book management and product delivery
• Providing 800# and B2B support including inbound calls/emails regarding orders, order changes, return authorizations and warranty coverage
• Providing support in a specific area of focus, i.e. Key accounts, EDI, new hire training, front desk coverage or any other operational support function when needed
• Assisting with other responsibilities based on business needs

About You

• Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; vlookup; formulas)
• Strong analytical skills required to determine possible issues, interpret data and identify solutions
• Experience with order processing and management, product allocation in an EDI system
• Knowledge of SAP or similar order entry systems
• Understanding and appreciation of order to cash cycle
• Experience with EDI customers preferred
• Ability to prioritize work, handle multiple tasks and work independently of supervision
• Detail orientated with outstanding follow-through
• Able to solve customer problems, make decisions and take calculated risks in order to meet partner expectations in a manner consistent with company goals and policies. Raise issues to supervisor that may affect cross functional departments
• 2-3 years customer service in a high-volume environment and preferably in a footwear, apparel, outdoor equipment or manufacturing environment
• Exceptional written, oral and face-to-face communication skills
• Enthusiastic, friendly and outgoing with the ability to develop strong working relationships with internal and external customers
• Fast acting and capable of adapting quickly to change
• Desire and ability to contribute to and enhance Ariat’s unique culture, philosophy and core values
• Team oriented and holds confidences
• Rely on experience and judgment to plan and accomplish goals with ability to perform a variety of tasks

About Ariat

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.

The hourly range for this position is $28.85–$31.25 per hour.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

Ariat’s holistic benefits package for full-time team members includes (but is not limited to):

• Medical, dental, vision, and life insurance options
• Expanded wellness and mental health benefits
• Paid time off (PTO), paid holidays, and paid volunteer days
• 401(k) with company match
• Bonus incentive plans
• Team member discount on Ariat merchandise

Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.

Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email

Please see our Employment Candidate Privacy Policy at to learn more about how we collect, use, retain and disclose Personal Information.

Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

Help hospitality businesses succeed with world-class technology

An award-winning global travel technology company is looking for a Customer Support Specialist to support customers across the North American market.

This is a fantastic opportunity to join a fast-growing SaaS company that provides a powerful booking and property management platform used by tens of thousands of independent hotels, B&Bs, and vacation rental hosts worldwide.

In this role, you will work directly with customers to help them get the most out of the platform, troubleshoot issues, and ensure they can successfully manage their reservations, guests, and online travel agency connections.

If you enjoy solving problems, helping customers succeed, and working in a fast-paced tech environment, this role offers the chance to build your career in customer success within the travel technology sector.

The Opportunity

As a Customer Support Specialist, you will be the first point of contact for customers, providing support through phone, chat, and online channels. You will help hospitality businesses navigate the platform, resolve technical questions, and ensure they are maximizing the value of the technology.

You’ll work in a collaborative, customer-focused team that prides itself on delivering exceptional service while helping customers succeed in running their businesses.

Key Responsibilities

• Provide multi-channel support to customers via phone, live chat, and web portal
• Troubleshoot technical and usage issues related to the company’s booking and property management software
• Help customers maximize the platform’s capabilities and improve their operational efficiency
• Resolve the majority of customer queries at the first point of contact
• Support integrations with major online travel agencies such as , Expedia, and Airbnb
• Conduct screen-share troubleshooting sessions to resolve more complex issues
• Escalate technical problems to specialist teams when required
• Track recurring issues and provide feedback to improve products and processes
• Contribute to help articles and internal knowledge resources

What We’re Looking For

• Based in Dallas, TX and legally authorized to work in the United States
• 3–5 years of experience in customer support or SaaS software support
• Comfortable supporting customers via phone, email, and live chat
• Strong troubleshooting and analytical skills
• Ability to explain technical concepts in a clear and simple way
• Excellent written and verbal communication skills
• Calm, professional, and solutions-focused when working with customers
• Able to adapt to changing priorities in a fast-paced environment
• Bachelor’s degree or equivalent experience

What’s on Offer

• Permanent full-time role
• Competitive benefits including healthcare, 401(k), and PTO
• Opportunity to work with a global SaaS company in the travel technology sector
• Collaborative team environment focused on customer success
• A supportive culture that values both hard work and having fun as a team

eviivo is an award-winning, cloud-based booking and property management platform. We help independent accommodation providers showcase their properties, manage their reservations, and connect with guests.

Our flagship product, eviivo suite, aims to provide hoteliers and hosts with a convenient all-in-one solution that makes it easy for them to manage online bookings, guests and travel agencies. Today, our customer base consists of 30,000 small independent B&Bs, Guesthouses, Vacation Rental Owners and Hotels using eviivo suite day-in day-out to run their business.

We operate in North America, UK, Ireland, France, Spain, Portugal, Italy and Germany.

The Role

eviivo is currently looking for a Customer Support Advisor who'll assist eviivo customers for the North American market. This is a fast paced environment and the ability to multitask and to work well under pressure is essential.

• Provide multi-channel support and advice to resolve customer queries by phone, chat and web portal methods equally comfortably
• Expected daily volume of 30-50 contacts daily at full capacity
• Resolve 85% of customer issues at 1st point of contact
• Assist eviivo customers to maximise their success through understanding how best to use eviivo technology, and resolve any technical problems they may be experiencing with the eviivo software
• In addition to technical and usage issues, handle general business enquiries, usually related to guest reservations, and interact with major travel agencies such as , Expedia, Airbnb, Agoda etc
• Set up screen share sessions in order to troubleshoot more complex issues including issues related to eviivo suite and Online Travel Agency connections for example
• Escalate genuine technical issues to 2nd line support or the R&D Team using the CRM system
• Meet and exceed customer service KPIs consistently
• Identify issue trends and report these to the management team
• Assist in producing help articles and tools in eviivo University and for internal use

About You

• Must be currently based in Dallas, TX and legally authorized to work in the United States
• University degree or equivalent required
• 3-5 years experience in a Customer Support/SAAS Software Support role solving issues on the phone, email and live chat
• Excellent spoken and written English
• Excellent problem-solving and analytical skills
• Tech-savvy with strong troubleshooting and critical thinking skills to identify root causes.
• Ability to convey complex technical information in a simplified and easy to understand manner to a general audience
• Polite, professional, calm under pressure
• Ability to adapt to changing priorities based on business needs
• Must be able to work a variety of shifts across 7 days

What The Company Offers

• Permanent full-time contract
• Health Care, 401k Plan, PTO along with major holidays
• Location: Dallas
• A team driven by a passion to win, with an unwavering commitment to putting our customers first.
• Combine hard work and fun within a great company culture together with smart, driven and social people

• Must be comfortable working onsite 5 days a week in Hartford, CT
• Must be available for a short-term (3 months) contract
• USC/GC only (No sponsorship available)

Work Authorization: US Citizens or Green Card Holders Only
Role Overview We are seeking a Customer Support Specialist to serve as the primary point of contact for customer communication and order-related support. This role is highly operational and requires strong attention to detail, responsiveness, and the ability to manage multiple customer interactions efficiently.
Key Responsibilities

• Handle day-to-day customer communication via email, chat, and digital platforms
• Respond to customer inquiries, concerns, and order-related issues in a timely manner
• Monitor and manage customer orders using OrderUp system
• Ensure accuracy, tracking, and timely resolution of order-related issues
• Maintain and update order status, issues, and resolutions in Excel and internal tools
• Escalate complex or unresolved issues to appropriate internal teams
• Collaborate with cross-functional teams to ensure smooth customer operations

• Prior experience in Customer Support / Customer Service / Order Management
• Strong communication skills (written & verbal)
• Proficiency in Microsoft Excel (tracking, basic reporting)
• Experience with order management tools (e.g., OrderUp or similar systems) is a plus
• Ability to handle multiple tasks in a fast-paced environment
• Strong problem-solving and organizational skills