Mcd Express Inc Jobs in Usa

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/ POSITION SUMMARY:

Manages activities of all production personnel across an entire shift within a manufacturing facility. Monitors activities to maximize productivity, minimize cost, and maintain quality in all facets of the facility operations. Ensures associates comply with company policies, procedures, and guidelines to maintain safe, efficient operations within a positive working environment. Performs shift administrative tasks, including metric reporting and personnel actions.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES:

• Manage SQF, Food Safety, Food Quality, Sanitation, 6S and customer standards
• Provides daily direction to Supervisors and hourly associates to meet designated productivity metrics, including labor costs/utilization, operational efficiency, scrap loss rates, and other measures to optimize profitability and meet demand. Develops and implements action plans to address production performance concerns or improve operations
• Coordinates production/facility activities with Shift Managers as appropriate
• Ensures administrative activities for the shift are being completed timely and accurately. These include but are not limited to payroll, performance reviews, standard and ad hoc production reporting, disciplinary actions, etc.
• Ensures announcements, safety topics, policies, procedures, and expectations are communicated to the staff and executed where appropriate
• Create and/or assists in the development and execution of plant budgets, goals, standards, EOS action items and career development plans
• Understand job standards and/or machine operation for each function
• Follow up on associate orientation, on-boarding, training, new hire performance reviews, and/or development as appropriate
• Ensures associates have appropriate tools to perform assigned duties and that tools/equipment are routinely inspected and maintained
• Performs other duties as assigned

PEOPLE MANAGEMENT RESPONSIBILITIES:

• Recruitment and Selection: determine labor needs; understand and use the Company’s interviewing process and tools; participate in the on boarding process (Passport orientation, etc.)
• Managing & Rewarding Performance: set clear performance expectations (Passport, Performance Management Process); provide regular feedback; resolve team conflicts; encourage a positive and safe environment; use coaching and corrective action for underperformance; understand and use voluntary/involuntary termination processes
• Training & Development: understand and coach others on processes, tools and standards (SOP’s); ensure training requirements are met; identify and address skill gaps; discuss career interests and developmental plans/next steps. Create appropriate action plans for individual development
• Communication & Engagement: communicate site, company, and other pertinent information to team (pre-shift, one on one, etc.); share customer and MSI Express Inc information on regular basis

QUALIFICATIONS/ CAPABILITY PROFILE:

Minimum Education

• High school diploma and/or GED- Essential
• Bachelor’s degree in related field- Desirable

Minimum Experience

• Three to five (3-5) years of experience in a manufacturing environment, with particular preference for food manufacturing and/or packaging experience- Essential
• Some experience interacting with the company customers- Desirable
• One to three (1-3) years of experience in a lead or supervisory role- Essential

Minimum Knowledge/ Skills/ Abilities

• Strong leadership skills- Essential
• Decision making skills- Essential
• Ability to analyze and/or solve problems- Essential
• Strong verbal, written, and interpersonal communication skills- Essential
• Ability to plan work schedules- Essential
• Working knowledge of food manufacturing processes, good manufacturing practices (GMPs) and related concepts- Essential

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

As a team member in Cross dock Operations, you will be a part of Carter LOGISTEED Express’ competitive and lively work environment. Team member will be a role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of others. Team Leaders play a vital role in the manufacturing of popular brands of vehicles seen on the road today. This position requires attention to detail, ability to perform in a high-energy, fast-paced environment. Attention to safety and 5S standards are trained and required. Necessary processes to complete job are trained.

RESPONSIBILITIES and ESSENTIAL DUTIES:

• Oversee team of 5-7 hourly dock team members.
• Support dock supervisor with daily tasks
• Maintain a safe, secure, and productive work environment.
• Fosters a proactive, participative, cooperative work environment that works in conjunction with all other departments, shifts, and areas within the organization to maximize productivity and performance.
• Monitor, manage and promote proper safety, cleanliness, organization of equipment, workplace, and tools.
• Performs all other duties as necessary for the effectiveness of the Cross Dock operation.
• Operate sit down forklift.

EDUCATION:

High school diploma or GED required.

QUALIFICATIONS:

To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative, but not all-inclusive, of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly motivated, energetic, and capable to address issues with a strong sense of urgency.
• Strong analytical skills, with the ability to report and recommend solutions to challenges.
• Strong communication skills both verbal and written.
• Proficiency in computer software (MS Word and Excel, especially)
• Attention to detail.

KEY BEHAVIORS:

• Treats others with respect
• Follows up on concerns with team and operations accordingly.
• Good communication of concerns to management.
• Supports and adheres to all company policies.
• Uses the Company’s Core Values as their guiding principles.

COMPTETENCIES:

• Safety
• Teamwork
• Effective Communication
• Training/Coaching
• Problem Solving
• Process Oriented
• Flexibility
• Organization

EXPERIENCE:

One (1) year preferred experience in the field of Logistics and Supply Chain or warehousing. One (1) year of leadership experience preferred. Two (2) years of sit-down forklift experience. Must have a close attention to detail. Must be able to work as a team and collaborate. Must be able to communicate and listen effectively to team members. Knowledge of standard warehouse and DOT policy preferred.

SUPERVISORY RESPONSIBILITIES:

Responsible for leading a team of hourly team members.

COMPUTER SKILLS:

Proficient with Microsoft office and preferred experience with a warehouse management or transportation management systems.

OTHER REQUIREMENTS:

The physical demands described represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, and sit. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is frequently close to moving material handling equipment. The noise level in the work environment is moderate.

At Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Express is seeking a Retail Sales Associate to join our team.

The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding mer Sales Associate, Associate, Customer Experience, Sales, Customer Service, Sales Leader

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• Conduct inspections to ensure compliance and conformance with project or contract specifications
  
• Conduct inspections in accordance with Quality Control Plan
  
• Conduct inspections to ensure adherence to applicable legal requirements
  
• Confer with Quality Assurance, Manager as appropriate
  
• Read blueprints and specifications
  
• Monitor operations to ensure that they meet specifications
  
• Recommend adjustments to the assembly or installation process
  
• Inspect, identify, and submit material, components, or products for testing and measurement
  
• Operate electronic inspection equipment and software
  
• Document approval or rejection of inspected material, components, or products
  
• Identify for removal all components, products and materials that fail to meet specifications
  
• Report inspection and test data and quantities inspected
  
• Participate in the Preparatory Meeting for each definable feature of work to review pertinent sections of the plans and specs requirements with the foreman supervising the work.
  
• Participate in Initial Inspection to assure all required/approved materials, personnel and equipment are available, verify the site conditions, inspect the initial installation of the work and identify the required level of workmanship, quality, and safety measures
  
• Participate in Follow-up Inspections continuously to insure professional workmanship, quality and safety in accordance with contract documents.
  
• Perform inspections on all work performed in detail, efficiently, and in conjunction with Owner/QC.
  
• Collect data, analyze for continuous improvement, and share with project team weekly.
  
• Participate in the daily Operational Risk Management (ORM) meetings ensuring Quality items/issues for the scope of the work are discussed and present at least 2-3 quality tips of the day relevant to the scope of work.
  
• Document daily QC reports
  
• Understand and follow all applicable quality system procedures, performing all assigned responsibilities outlined in the QMS.
  
• Perform Receiving (REC), First Article (FAI), In-Process (IP) and Final Inspections (FI) on electrical and mechanical assemblies visually and/or with inspection equipment.
  
• Immediately notify operators, or supervision of any non-conformances in products
  
• Perform all quality reporting requirements outlined in the MCD Quality Management System (including the inspection checklists, Data Collection Reports (PDCR), hold logs, discrepancy notices, waiver logs etc.) Identify for segregation nonconforming units following the MCD Nonconformance procedure for prefabricated and purchased products.
  
• Assist in the training of operators and provide guidance.
  
• Assist in the problem-solving process.
  
• Participate in the Daily ORM work briefings to represent the Quality Portion.
  
• Assist in root cause, corrective and preventive action development for systemic issues.
  
• Advise appropriate party of any corrective action to be taken.
  
• Coordinate with supervisor to ensure all shifts are covered appropriately in case of absence of an inspector.
  

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• Associates Degree in Technical Discipline (may be substituted for quality related experience)
  
• At least 4 years hands-on experience in the electrical industry
  
• To possess or have the ability to obtain a Journeyman License within 6 months of hire
  
• Experience with reading and interpreting contractual requirements, drawings, BIM models, specifications, current NEC codes, NETA and other applicable standards
  
• Experience with receiving, production, shipping and quality processes
  
• Excellent communication skills (written, and verbal)
  
• Strong attention to details, highly organized and computer literate
  
• Ability to work well in a fast-paced manufacturing environment
  

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• A competitive salary
  
• Medical, dental, vision, life, and disability insurance
  
• Paid-time off
  
• Tuition reimbursement
  
• 401k Retirement Plan
  
• Military Reserve pay offset
  
• Paid maternity leave
  

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• Exposure to computer screens for an extended period of time
  
• Sitting for extended periods of time
  
• Reach by extending hands or arms in any direction
  
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard
  
• Listen to and understand information and ideas presented through spoken words and sentences
  
• Communicate information and ideas in speaking so others will understand
  
• Read and understand information and ideas presented in writing
  
• Apply general rules to specific problems to produce answers that make sense
  
• Identify and understand the speech of another person
  

Primary Responsibilities

• Create, verify, and revise Machine Control Data (MCD), tooling geometry, and setup documentation for multi-axis CNC machines (primarily 5-axis).

• Interpret engineering drawings, planning documentation, and manufacturing requirements to develop robust NC programs for aluminum and hard-metal parts.

• Develop multiple setups and operations for complex part geometries, ensuring fixturing, tooling, and machine selection support producibility and tolerances.

Required Skills

• 7+ years of NC programming experience for production machining or equivalent combination of education and experience.

• Demonstrated experience programming 5-axis CNC machines for aerospace parts (aluminum and hard metals).

• Proficiency reading and interpreting engineering drawings, GD&T, and manufacturing documentation.

• Proficient in CATIA V5 NC programming.

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

Internship Details

• Duration: 3 months (Summer 2026)
• Schedule: Monday – Friday, 8:00 AM – 4:30 PM
• Location: Batavia, IL, with potential visits to other Chicagoland facilities
• Pay: $18.00 - $20.00
• Benefits: This role is not eligible for benefits

Work Environment: Workstation based in Batavia, with opportunities to visit various production sites to observe and document processes.

Final Project: Interns will build a presentation for upper management covering their internship experience, projects worked on, changes made, results achieved, and recommendations for improvement.

MSI Express Summer Internship Program: Quality Intern

MSI Express is seeking a detail-oriented and organized student to join our summer internship program, focusing on work instruction (WI) standardization, documentation management, and process improvement. This paid internship provides hands-on experience in document control, cross-functional collaboration, and digital resource management to support training and operational efficiency.

Why Choose MSI Express?

• Hands-On Process Documentation: Work directly with Quality and cross-functional teams to standardize, review, and organize work instructions (WIs).
• Data-Driven Impact: Help develop a structured document library that enhances training accessibility and compliance.
• Cross-Functional Exposure: Gain experience working with subject matter experts across multiple departments and facilities.

Internship Focus Areas

As a Quality Intern, you will gain hands-on experience in:

• Work Instruction Standardization: Review, update, and catalog over 250+ work instructions (WIs) for all MSI Express facilities.
• Document Consolidation & Organization: Identify and consolidate similar WIs across facilities, archive outdated materials, and ensure consistent formatting and translations.
• Training Resource Development: Support updates to training matrices by linking work instructions to specific job roles.
• Digital Content Management: Assist in updating an AI-based tool to include Standard Operating Procedures (SOPs) and WIs.

What We Look For

• Strong attention to detail and organizational skills.
• Interest in document management, quality systems, or process standardization.
• Ability to work independently while collaborating across departments.
• Currently enrolled in a Quality, Engineering, Business, or related academic program.
• Strong written communication skills and ability to format technical documents.

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/POSITION SUMMARY

Provides direction to the Production department’s operations in areas of safety, quality, performance, service and leadership. Responsible for customer relationships by providing superior customer service through: planning, cost, efficiency, loss controls and quality assurance.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES

• Provide leadership and direction to the production team in areas such as safety, quality, productivity, planning, cost, efficiency, GMPs and customer service
• Manage the production scheduling process to meet the customer’s expectations, by optimizing the use of plant to drive operations
• Manage product run requirements to assure compliance to customer specifications while optimizing the plant resources
• Manage labor utilization to assure meeting or exceeding task expectations
• Manage product schedule timelines to assure meeting customer demand and scheduling resources to the daily priorities
• Report on production yield, material usage, and material loss data
• Create a positive working environment for all employees, which support continuous improvement, reinforce company philosophy and policies and treat every individual equally with respect
• Communicate company philosophy and policies to hourly and management personnel
• Create a positive working environment for all associates; one that supports continuous improvement, reinforces company philosophy and policies, and ensures that every individual is treated with respect
• Develop the production team through effective use of Key Performance Indicators, training and production management tools
• Monitor plant performance and develop/implement action plans to understand and address areas of concern
• Maintain continuous communication with all departments to assure production priorities and shortfalls are addressed in a timely manner, to not impact customer service
• This position has responsibility for Food Safety and Quality within their influence. The associate in this job has the responsibility to report, in a timely manner, Food Safety and Quality problems to personnel with authority to initiate action on those problems
• As a member of the management team, to recognize the SQF Practitioner as having the appropriate responsibility and authority to do his job
• Ensure that all department members are informed of their responsibility to report food safety problems to personnel with authority to initiate action
• Ensure that job descriptions for those responsible for food safety are documented and include provision to cover for the absence of key personnel

QUALIFICATIONS/CAPABILITY PROFILE

Minimum Education

• High School diploma required
• Bachelor’s degree desired

Minimum Experience

• 5+ years’ experience in Operations/Production Management
• Food manufacturing experience strongly preferred
• Experience with customer interaction
• Experience leading and developing both salaried and hourly employees

Minimum Knowledge/ Skills/ Abilities

• Strong oral/written communication and people skills
• Strong leadership skills and delegation management
• Strong analytical and problem-solving skills
• Operating knowledge of manufacturing equipment and systems
• Metric Management
• LEAN/Six Sigma experience a plus

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/ POSITION SUMMARY

The Plant Manager is accountable for overseeing the daily operations of the food manufacturing facility, including production, quality assurance, maintenance, sanitation, safety, and supply chain. This role ensures adherence to food safety standards and regulatory requirements (e.g., HACCP, GMP, FDA, USDA) while delivering against production goals and cost targets. The Plant Manager will lead cross-functional teams to continuously improve processes, reduce waste, enhance productivity, and ensure timely delivery of products to customers. In addition, this position plays a key role in shaping plant culture, driving employee engagement, and fostering a safe workplace. Collaboration with the executive leadership team and corporate support teams is essential to ensure alignment with broader business objectives.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES

Key Accountabilities

Food Safety & Regulatory Compliance:

Ensure full compliance with all food safety standards (HACCP, GMP, SQF, BRC) and regulatory requirements from agencies such as the FDA, USDA, and local health departments.

Operational Excellence:

Oversee daily plant operations to ensure consistent, efficient, and high-quality production that meets customer demand and company standards.

Quality Assurance:

Maintain rigorous quality control procedures to ensure that all products meet internal specifications and external customer and regulatory expectations.

Health & Workplace Safety:

Lead a safety-first culture by maintaining a clean, organized, and hazard-free work environment. Ensure compliance with OSHA and company safety policies.

Supply Chain & Inventory Management:

Manage raw materials, packaging, and finished goods flow to ensure timely production and delivery while minimizing waste and spoilage.

Financial Performance:

Deliver against plant financial objectives by managing budgets, controlling costs, optimizing labor and materials, and improving operational efficiencies.

Leadership & Team Development:

Lead, coach, and develop the plant team to foster engagement, accountability, and a continuous improvement mindset.

Primary Duties and Responsibilities

• Lead all plant operations, including production, maintenance, quality assurance, sanitation, warehousing, and logistics.
• Ensure strict adherence to all food safety programs, conducting internal audits and leading external inspections as needed.
• Oversee daily production schedules, ensuring customer orders are fulfilled accurately and on time.
• Collaborate with customers, quality, procurement, and supply chain teams to support new product launches, reformulations, and special runs.
• Monitor KPIs (e.g., reliability, yield, downtime, complaints, waste) and implement action plans for continuous improvement.
• Coordinate with procurement and planning to manage raw material inventory, minimize shortages or overstock, and optimize warehouse space.
• Ensure all sanitation and cleaning protocols are executed according to schedule and verified for compliance.
• Champion a proactive safety culture by conducting regular safety audits, training, and incident investigations.
• Develop and manage plant operating budgets, capital projects, and cost-reduction initiatives.
• Foster a positive and productive working environment through regular communication, performance reviews, and employee development.
• Lead crisis management efforts for food recalls, contamination risks, or emergency shutdowns.
• Report on plant performance to senior leadership and recommend operational strategies.

QUALIFICATIONS/ CAPABILITY PROFILE

Minimum Education

• Bachelor’s degree in Food Science, Engineering, Industrial Management, Business Administration, or a related field.
• Master’s degree (MBA or related field) may be considered an asset, especially for larger or more complex operations.

Minimum Experience

• 8+ years of progressive leadership experience in food manufacturing or a closely related industry.
• 5+ years of direct experience in plant operations management, including oversight of production, quality, safety, and supply chain functions.
• Proven track record of managing in a regulated food production environment, with demonstrated understanding of HACCP, GMP, SQF, and FDA/USDA regulations.
• Experience leading and developing cross-functional teams in a high-speed, high-volume manufacturing setting.
• Demonstrated success in implementing continuous improvement initiatives (e.g., Lean, Six Sigma) with measurable operational and financial impact.
• Strong background in budget management, cost control, and performance metrics.
• Experience working with ERP and manufacturing systems, preferably in a food manufacturing context (e.g., SAP, Oracle, or industry-specific platforms).
• Experience with customer audits, third-party certifications, and government inspections is highly desirable.

Minimum Knowledge/ Skills/ Abilities Knowledge

• Deep understanding of food manufacturing processes, including food safety, sanitation, and hygiene standards (e.g., HACCP, GMP, SQF).
• Strong knowledge of regulatory requirements from agencies such as FDA, USDA.
• Familiarity with allergen control, traceability, and recall procedures.
• Understanding of production scheduling, raw material management, and perishability factors unique to food operations.
• Knowledge of quality assurance systems and compliance protocols in a food production environment.
• Experience with food-specific ERP systems and supply chain logistics in temperature- or shelf-life-sensitive environments.
• Financial acumen related to plant operations, including waste control, yield optimization, and production cost analysis.

Skills:

• Excellent leadership skills with experience managing diverse teams in a food production environment.
• Strong problem-solving skills with the ability to address quality, process, and supply chain challenges in real time.
• Clear and effective communication skills with the ability to lead cross-functional teams and interact with auditors and inspectors.
• High attention to detail, especially in areas involving food safety, labeling, and quality standards.
• Proficient in lean manufacturing and continuous improvement tools (e.g., Kaizen, 5S, root cause analysis) tailored for food manufacturing.
• Skilled in risk assessment and mitigation related to food safety and operational reliability.

Abilities:

• Ability to enforce and promote a strong food safety and safety-first culture at all levels of the plant.
• Ability to work under tight deadlines while maintaining product quality and compliance.
• Ability to interpret production and quality data to drive operational decisions.
• Ability to adapt to changing demand, seasonal production swings, or ingredient availability challenges.
• Ability to respond swiftly and effectively to audits, inspections, or food safety incidents.
• Ability to implement and sustain continuous improvement initiatives in a highly regulated environment.

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

Role Purpose/Position Summary

As a Production Supervisor, you are responsible to overseeing production, tracking product yields, and making necessary adjustments. Ensuring that safety and USDA health standards are met throughout all steps of the manufacturing process. Provide direction to the production department associates in areas of safety, service, performance, quality and leadership. Responsible for maintaining and/or enhancing customer relationships, plant assets and a positive employment atmosphere.

Key Accountabilities/ Primary Duties & Responsibilities

• Provide leadership and direction to the plant production associates in areas of safety, machine operation, sanitation, quality, customer service and maintenance.
• Adherence to the site’s productivity metrics to include crew size, operational efficiency; scrap loss, etc. to optimize profitability.
• Maintain a clear understanding of customer expectations for accuracy, quality and timelessness and develop methods for meeting or exceeding those expectations.
• Training and enforcement of company policies.
• Communicate company philosophy, policies, and expectations clearly to all hourly personnel.
• Provide input in the establishment of setting plant budgets, goals and standards.
• Develop strong production team members through the effective use of performance management processes and tools.
• Monitor production performance and develop/implement action plans to address areas of concern or opportunities for improvement in a timely fashion.
• Create a positive working environment for all associates, which support continuous improvement, reinforce company philosophy and policies and treat every individual equally with respect.
• This position has responsibility for Food Safety and Quality within their influence.
• The associate in this job has the responsibility to report, in a timely manner, Food Safety and Quality problems to personnel with authority to initiate action on those problems.

Qualifications/ Capability Profile

Minimum Education

• Bachelor's degree - Essential

Minimum Experience

• Food manufacturing experience -Desirable
• Experience with customer interaction -Desirable
• Demonstrate hourly management skills -Desirable

Minimum Knowledge/ Skills/ Abilities

• Previous Supervisory -Desirable
• Leadership Skills -Essential
• Decision Making -Essential
• Ability to Analyze/ Problem Solve -Essential
• Flexibility -Essential
• Planning -Essential
• Communication Skills -Essential
• People Skills -Essential

Apply today and join our rapidly growing team!

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)

MSI Express is a single-source contract manufacturing and packaging company, delivering innovative engineering solutions from our strategically located network of manufacturing facilities.

ROLE PURPOSE/ POSITION SUMMARY

The Account Manager is responsible for managing and maintaining strong relationships with customers, ensuring timely and accurate processing of orders, and overseeing the efficient flow of materials to meet customer demand. This role involves collaboration with internal teams, such as production, logistics, and quality control, to ensure efficient plant operations and exceptional customer satisfaction.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES

Customer Relationship Management

• Build and nurture strong, long-lasting relationships with customers
• Understand customer needs, preferences, and expectations to provide personalized service
• Ensure customer reports and information are accurate and communicated to customer in a timely fashion
• Interface into customer reporting systems (i.e., SAP, Oracle for scheduling, production, -most times by lot control), shipping, receiving, and managing procurement of customer owned raw materials for specific customer assigned
• Assist in new product launches, collaborate with commercialization team, and site team to meet with timelines and other targets
• Handle customer issues & complaints by referring the issue to the appropriate department & logging them onto the system. Follow up to resolution

Order Processing

• Receive and process customer orders accurately and efficiently
• Verify order details, including quantities, specifications, and delivery schedules
• Prepare job files and project specifications for internal processing and manufacturing for specific customer assigned
• Track order fulfillment & communicate shorts to our customers with information on when product will be available

Material Inventory Management

• Participate in material planning process
• Drive change in managing inventory levels and inventory turns and minimizing obsolescence, scrap, aged inventories, and inventory reserves
• Analyze production yield, material usage, and material loss data to understand customer/material impacts
• Coordinate with production and procurement teams to ensure optimal inventory levels

Supply Chain Coordination

• Collaborate with internal supply chain teams to ensure timely procurement of raw materials and ingredients
• Oversee the supply of raw and packaging materials (whether customer or organization owned) for the facility to include new production to meet production schedules
• Coordinate with logistics teams to facilitate on-time deliveries to customers

Problem-Solving

• Identify and address customer-related supply chain issues promptly and effectively
• Resolve order discrepancies, shipping delays, or quality concerns in collaboration with relevant teams

Communication

• Maintain clear and open communication with customers regarding order status, changes, and potential issues
• Collaborate cross functionally with internal teams to convey customer requirements and expectations

Negotiation and Contract Management

• Negotiate terms, pricing, and delivery schedules with customers
• Manage contracts and agreements to ensure compliance with terms and conditions

Data Analysis

• Utilize data and analytics to track order performance, customer buying patterns, and inventory levels
• Provide insights to management for strategic decision-making

Quality Focus

• Ensure that materials and products meet quality control standards before delivery to customers
• Collaborate with quality control teams to address and resolve any quality issues

Continuous Improvement

• Identify opportunities for process optimization and efficiency improvements within customer material account management
• Stay informed about industry trends and best practices
• Participate and assist in development of new, effective programs/policies for customer, supplier, transportation, and logistics management in conjunction with Supply Chain and plant leadership
• Perform other duties as assigned

QUALIFICATIONS/ CAPABILITY PROFILE

Minimum Education

• High school diploma or GED
• Bachelor’s degree in related field

Minimum Experience

• Four plus (4+) years of experience in purchasing or material planning, purchasing, materials management
• Food manufacturing experience
• Demonstrated track record in improving inventory accuracy, driving inventory reduction strategies and reducing premium freight
• Strong Math and Typing Skills
• Basic level of business acumen, strong attention to detail and analytical skills

Minimum Knowledge/ Skills/ Abilities

• Working knowledge of manufacturing, material flow and improvement strategies and the ability to integrate those into the operation
• Excellent organizational and people skills, project management skills, with an ability to openly convey information to team members in a timely, concise manner
• Understanding of applicable computer systems, such as Microsoft Office, Nulogy, Tableau, etc.
• Leadership
• Budget Management
• Vendor/Contractor Management
• Metric Development
• Ability to identify and propose potential solutions to production
• Demonstrated Understanding of Materials Management

- Inc. 5000 #124 fastest growing company in the Midwest. (2025)

- Inc. 5000 #10 fastest growing company in the Midwest. (2022)

- Inc. 5000 #165 fastest growing company in the Midwest. (2021)

- Inc. 5000 #1,085 fastest growing company in the USA. (2023)

- Inc. 5000 #622 fastest growing company in the USA. (2022)

- Inc. 5000 #479 fastest growing company in the USA. (2021)