Mcclements Menu Jobs in Usa

• Ensure that all guests are served in a timely and professional manner
• Ensure tables are set, condiments are stocked and menus are clean and updated
• Stack and polish glassware and silver
• Use sales techniques to suggest additional items and enhance the guest experience
• Provide alcoholic beverage service to guests as well as non-alcoholic and hot beverages
• Operate POS system and handle cash/credit transactions
• Expedite food from kitchen to guest while maintaining cleanliness of serving equipment
• Maintain positive communication with service and kitchen staff; Make manager aware of guest’s comments and complaints
• Participate in daily cleaning operations for the restaurant, which can include checking bathrooms are clean, mopping, sweeping, vacuuming
• Other duties as assigned
  
  

• High School diploma or GED preferred
• One year prior guest service experience is preferred
• TIPS Certification preferred
  
  

• Strong knowledge of food and beverage menus, including ingredients and preparation methods
• Proficient knowledge in computer programs such as Microsoft Office or POS systems preferred
• Excellent customer service skills with a friendly and professional demeanor
• Ability to take accurate orders and communicate them effectively to the kitchen
• Strong multitasking skills to handle multiple tables and guest requests efficiently
• Knowledge of proper food handling, sanitation, and safety regulations
• Ability to recommend menu items and upsell food and beverage options
• Proficiency in using point-of-sale (POS) systems for order entry and payment processing
• Strong communication and active listening skills for guest interactions
• Ability to work in a fast-paced environment while maintaining attention to detail
• Effective problem-solving skills to handle guest concerns and special requests
• Basic math skills for processing payments and handling gratuities accurately
• Physical stamina to stand, walk, and carry trays for extended periods
• Ability to work collaboratively as part of a team to ensure smooth service flow
• Flexibility to work varied shifts, including nights, weekends, and holidays
• Ability to communicate and follow oral or written directions in English
  
  

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
  
  

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
  
  

• Serve food and beverages to guests according to standards
• Assist in the set-up and breakdown of service items within the bar
• Stocking and restocking of service items such as china, glassware and silverware
• Clear tables and maintain cleanliness of the bar areas
• Replenish bar snacks on tables
• Proficient in all menus and describe all menu items to a guest if/when necessary
• Well versed in all Wines by the Glass (BTG) offerings
• Working knowledge on wine-cellar and able to find wines if/when needed
• Produce specialty hot beverages
• Familiar and follows Colorado liquor laws, does not serve intoxicated guest or minors
• Other duties as assigned
  
  

• High school diploma or equivalent preferred
• At least 1 year experience working in a restaurant
  
  

• Basic knowledge of wine, food and cooking methods
• Familiarity with Forbes 5-Star standards and procedures
• Proficiency in communicating clearly both verbally and in writing to team members and customers
• Ability to work in collaboration with others to achieve team goals
• Attention to detail
• Ability to quickly adapt to changes in processes, customer flow, environments, and tasks
• Ability to engage with customers in a positive and helpful manner
  
  

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
  
  

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
  
  

• Ensure that all guests are greeted in a timely manner
• Communicate with guests regarding wait times, ensuring that everyone feels accommodated and listened to
• Manage the seating chart to ensure tables are allocated fairly between servers
• Assist restaurant employees with clearing and resetting tables as needed
• Ensure bar area tables are clean and condiments are stocked, cleaned and refilled as needed
• Assist with restaurant side work as needed to prepare for service
• Answer phone calls to communicate wait times, reservations, collect payment and be able to answer basic resort questions for guests
• Participate in daily cleaning operations for the restaurant, which can include checking bathrooms are clean, mopping, sweeping, vacuuming
• Able to assist as a restaurant server, food runner or busser if needed
• Snow removal as required by specific restaurant, which may include moving deck furniture
• Other duties as assigned
  
  

• Must be 16 years of age or older
• Ability to communicate and follow oral or written directions in English is required
• High School graduate preferred
• TIPS Certification preferred
  
  

• Proficient knowledge in guest service principles and best practices
• Proficient knowledge of computer programs such as Microsoft Office or POS systems is preferred
• Must display basic knowledge of food preparation techniques and food allergies
• Knowledge of reservation systems and seating management
• Knowledge of menu offerings, specials, and promotions
• Ability to multitask and stay organized in a fast-paced environment
• Excellent verbal communication and interpersonal skills
• Ability to handle guest inquiries, concerns, and complaints professionally
• Understanding of basic restaurant operations and table turnover strategies
• Ability to work well with a team, including servers, bartenders, and managers
• Basic math skills for managing waitlists and seating arrangements
• Ability to remain calm and composed under pressure
• Attention to detail to ensure a smooth guest experience
• Ability to stand for long periods and move quickly when needed
• Flexibility to work nights, weekends, and holidays as needed
  
  

• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)
  
  

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks
  
  

The opportunity

Delaware North Sportservice is hiring seasonal Concessions Stand Captains to join our team at Globe Life Field in Arlington, Texas. As a Concessions Captain, you will supervise an assigned concessions stand and lead team members in delivering excellent guest service.

If you thrive in a collaborative, fast-paced environment and take pride in delivering exceptional service, apply now.

Please note, this is a tipped role. 

Pay

$12.00 - $12.00 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

What will you do?

• Supervise and coordinate activities of concessions team members on a per shift basis, including training, counseling, and enforcing work procedures and service standards
• Inspect all stands and portables in assigned area, ensuring all remain clean, sanitized, and safe
• Analyze and resolve problems with team members, guests, and the operation with the assistance of management as needed
• Perform opening and closing duties; verify stand inventories before and after each event
• Assist concessions team members in serving guests as business levels demand

More about you

• Minimum of one year experience in food service position required; previous experience as a stand attendant or stand manager preferred
• Previous cashier experience required
• Previous supervisory experience preferred
• No high school diploma or GED required

Physical requirements

• Constant standing, walking, bending, reaching, and repetitive motions
• Ability to lift up to 35 pounds  

Shift details

Evenings
Weekends
Events

Who we are

Delaware North operates concessions, suites, catering, premium dining, and retail management at Globe Life Field, home of the Texas Rangers since the park opened in 2020. We manage concession stands at the 40,300-seat stadium with a menu offering classic stadium food options, and an ample supply of vegan options.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

The opportunity

Delaware North Sportservice is searching for seasonal Catering Supervisors to join our team at American Family Field in Milwaukee, Wisconsin. As Catering Supervisor, you will work under the direction of the department manager to ensure effective operations of all event spaces, including training and supervision of catering team members. If you thrive on excitement and want your workday to fly by, apply now to join the game day action.

Pay

$15.00 - $18.00 / hour

Information on our comprehensive benefits package can be found at .

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Train and supervise catering associates and observe job performance. 

• Ensure catering associates properly prepare catered events for guests; conduct walk-throughs to check for any issues. 

• Ensure all food presentations and displays meet company standards. 

• Ensure responsible alcohol service and report any violations. 

• Answer guest questions regarding food preparation or ingredients, service, or billing. 

• Resolve guest complaints, with the assistance of the department manager. 

• Ensure that all workstations, pantries, and storerooms remain clean and sufficiently stocked; ensure replacement stock is ordered. 

• Ensure all sanitation practices are used and Department of Health guidelines are followed. 

• Ensure specifications and requests of each catering order/event are communicated and executed effectively. 

• Lead catering associates by example, this is a hands-on role 

• Thoroughly completes all event set-up and breakdown responsibilities within timelines provided. 

• Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by on-site management. 

• Performs day-to-day assignments in addition to oversight duties. 

• Performs other duties as assigned. 

More about you

• A minimum of 1 year of service experience in a hotel, full-service restaurant, catering facility, or club environment 

• Excellent guest service skills. 

• Detail-oriented with strong organizational skills. 

• Ability to work accurately, efficiently, and courteously in a high-pressure environment. 

• Good leadership and training skills; ability to teach others as well as delegate tasks. 

• Good communication skills; ability to effectively communicate with guests, and retain and communicate menu information and service preferences. 

• Able to follow job procedures and manager instructions. 

• Basic math skills; ability to accurately account for inventory. 

• Must be able to obtain a City of Milwaukee Bartending License 

Physical requirements

• Ability to lift up to 40 pounds for set-up, service, and clean-up. 

• Ability to stand and walk for the entire length of shift, including walking up and down stairs and lifting as the work duties demand. 

• Ability to work in variable temperatures 

Shift details

Days
Evenings
Holidays
Weekends

Who we are

Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Introducing Daylene's Supper Club, a captivating culinary destination nestled on the shores of Lake Delton within the exquisite Dawn Manor Resort. Paying homage to the rich history of Wisconsin supper clubs while infusing a contemporary twist, Daylene's invites you to experience a modern take on classic Wisconsin cuisine.

Step into our welcoming ambiance, reminiscent of a bygone era, with dimly lit interiors and warm wood paneling. Revel in the comfort of plush seating as you indulge in generous portions of luxurious comfort food.

Start your evening with a toast, perhaps with our signature Brandy Old Fashioned, Wisconsin's unofficial state drink, expertly crafted to perfection. And don't miss out on our famous ice cream drinks, like the Grasshopper or Brandy Alexander, a delightful way to round off your supper club experience.

Our menu reflects the essence of Wisconsin's culinary heritage, elevated with contemporary flair. From wood-fired pizzas and hearty burgers to Daylene's specialties featuring Lake Walleye and Lobster Pot Pie, every dish is crafted to delight and inspire.

For dinner, savor starters like Norwegian Meatballs or Hot Honey Deviled Eggs, followed by wood-fired steaks including Filet Mignon and Bone-In Ribeye. Don't miss the Table Side Prime Rib Cart, a spectacle of culinary craftsmanship.

Indulge your senses with desserts like our Table Side Baked Alaska, a perfect finale to your supper club feast.

Daylene's Supper Club at Dawn Manor Resort promises an unforgettable dining experience, where tradition meets innovation against the stunning backdrop of Lake Delton. Join us for an evening of great food, warm hospitality, and timeless charm.

We are inviting you to apply for our open General Manager position. In this role, you'll oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives on a day-to-day basis in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness, and sanitation of the restaurant's dining room, public area, kitchen area and grounds. You might even by adding to the amenities of the Kalahari Resort by doing something as simple as selling a “Smores Kit” to guests!

With this position, we do require:

• Five years' experience as an Assistant Restaurant Manager or Restaurant Manager, preferably in a supper club, steak house or high-end setting.
• Ability to clearly and pleasantly communicate both verbally and in writing with guests, management, co-workers, and stakeholders.
• Must be able to work in a fast-paced environment and multitask.
• Must be able to work flexible shift including nights, weekends, and holidays.
• Familiarity with food and beverage cost controls.

OPENING Q2, HIRING NOW.

If your background is what we're seeking and your personality is one of service to others, please consider joining our growing and industry leading team.

A Sampling of Our Benefits

Our team enjoys a comprehensive and attractive benefits plan:

• Above-industry average compensation
• Promotion from within
• Mental, Financial, Physical, Work/Life and Career wellness initiatives
• Educational opportunities
• Full and varied benefit package available for full-time associates
• 401(k) with company match
• Appreciation days, parties, and retention programs
• Paid time off and holiday pay.
• Discounts and resort perks

Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner and TripAdvisor's Travelers' Choice Awards.

Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).

Kalahari Resorts & Conventions is an equal opportunity employer.

Voted one of the Best Places to Work in the North Bay for the second consecutive year, Graton Resort & Casino offers exciting career opportunities within multiple departments and its leaders support continual career development and advancement.

The Aya Chef de Partie is a skilled culinary professional responsible for executing high-quality food preparation within Graton Resort & Casino's premier Rooftop Restaurant. This role is essential in delivering the elevated dining experience that reflects the venue's refined and luxurious atmosphere. As a station leader, the Chef de Partie maintains exceptional standards of technique, consistency, and presentation in a fast-paced, high-volume environment.

Requirements:

• Culinary Experience - Minimum of five (5) years of culinary experience in related fields.
• Comprehensive Restaurant Operation Knowledge - Strong understanding of profit and loss statements, cost control, menu planning, budgeting, training, inventory control, and sanitation.
• Hands-On Culinary Expertise - Ability to work in all aspects of kitchen operations, including high volume production across breakfast, lunch, and dinner services. Proficiency in fine dining techniques, butchering, baking, soups, stocks, sauces, roasting, sautéing, broiling, grilling, and cold food production.
• Effective Communication - Ability to communicate clearly and professionally with guests, Team
• Members, and management in both written and verbal forms.
• Management & Independence - Strong ability to manage time effectively and work independently with minimal supervision.
• Schedule Flexibility - Must be able to work a flexible schedule, including nights, weekends, and holidays as needed.
• Must be at least 21 years of age.

Job Summary

Join our team! The Charles Hotel, a luxury 4 diamond hotel located near Harvard Square in Cambridge, MA, is seeking a Restaurant Manager for Henrietta's Table, our award-winning restaurant serving up a "fresh and honest” approach to regional food. The Restaurant Manager, will be responsible for assuring attentive, friendly, courteous and efficient service in the restaurant while adhering to budgeted payroll and overhead cost. On the menu at Henrietta's Table is a showcase of organic ingredients sourced directly from Massachusetts farms and New England’s coastline, topped only by the bright and charismatic country home ambiance that accompanies it.

Joining Henrietta's Table at The Charles Hotel, you will be surrounded with entrepreneurial, like-minded peers that an independent hotel has to offer. As an employee of The Charles Hotel, you will benefit from:

• Blue Cross Blue Shield medical insurance starting from $1.16* weekly

• Access to 401(k) and company match

• Eight annual paid holidays with an extra personal day

• Travel benefits across multiple brands

• Complimentary daily meal

• Free fitness center

• $5 discounted daily parking

• $1000 referral bonus

• Rate is subject to change.

Qualifications

• Excellent verbal and written English communication skills are required.

• A minimum of three years restaurant experience desired

• One year restaurant supervisory experience a must

• Successful TIPs training and the ability to use order and payment systems is helpful.

• This position requires full mobility, continuous quick-paced movement, lifting and carrying up to 40 pounds and pushing food carts up to 50 pounds.

• Ideal candidate must be flexible to work mornings, nights, weekends, holidays.

Responsibilities

• Conduct monthly beverage inventories and reconciliations.

• Ensure that the quality and presentation of all food products are according to The Charles Hotel’s standard.

• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments.

• Initiate all necessary F&B-related reports according to company standards.

• Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers.

• Maintain a professional working relationship and promote open lines of communication with managers employees and other departments

• Maintain required pars of all stock.

• Review food sales for accuracy daily.

• Perform any other duties as requested management.

Property Details

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage

• Short-Term and Long-Term Disability Income

• Term Life and AD&D Insurance

• Paid Time Off

• Employee Assistance Program

• 401k Retirement Plan

JOB SUMMARY

A Fare Extraordinaire (AFE), a full-service catering and event planning company, and its exclusive venue, The Revaire, is seeking an Event Coordinator for The Revaire who is passionate about the event and service industries. Our in-person, on-premise Event Coordinator is often the first person to connect with the venue’s clients and potential clients, so they should give a positive first impression of both AFE and The Revaire. The Revaire Event Coordinator will support The Revaire Sales team with daily office duties and event execution. Office duties include fielding inquiries from potential clients, assisting with venue tours, building proposals, coordinating vendors, and maintaining organized event files. Event execution involves helping onsite with load in, load out, vendor management, timeline execution, and logistics of the event.

For best consideration, please email your 1-page resume directly to resumes @ with the subject line "I read the The Revaire Event Coordinator job description on LinkedIn"

RESPONSIBILITIES

• Answer incoming inquiries via phone and email
• Record event inquiry information in venue database, Caterease
• Prepare paperwork and attend weekly department meetings
• Assist with proposals and accurately making revisions based on client feedback
• Place and ensure accuracy of rental and vendor orders and make revisions as needed
• Upload all event related documents to digital event files
• Maintain accurate and organized physical event files
• Create detailed event timelines
• Ensure event payment deadlines are met for clients and vendors
• Send vendor invoices to Accounting Department for payment
• Update events with final guest counts
• Confirm vendors load in/load out schedules and share with Logistics Department
• Share diagrams and communicate setup timeline prior to event date with Facilities Coordinator
• Write event notes for service staff pre-event
• Create bar and menu signage for events and tastings
• Attend events and provide support overseeing load in, event execution, and load out
• Communicate any building damages or repairs to Facilities Coordinator
• Send review requests to clients via Captivated app post event
• Invoice events post execution
• Handle laundering services of venue linens
• Open and close the venue each day
• Order and replenish supplies for venue’s suites
• Schedule venue cleaning services
• Secure additional parking lot as needed based on event parameters
• Manage venue air conditioning schedule
• Prepare the venue for tours and meetings
• Attend and/or lead venue tours

SKILLS & EXPERIENCE

• Bachelor’s degree in Hospitality, Communications, Business, or related field preferred; equivalent work experience considered
• Previous experience in events, hospitality, or catering industries
• Experience with Adobe Suite, Canva, Social Tables or AllSeated a plus
• Strong organizational skills with the ability to manage multiple tasks and prioritize based on deadlines and importance
• Proficiency in database entry and comfort learning new event management software (experience with Caterease or similar systems a plus)
• Excellent written communication skills with accuracy in grammar, spelling, and punctuation
• Personable, professional demeanor with the ability to work effectively across departments and with a wide variety of clients and vendors
• Proactive, adaptable, and solutions-oriented, with strong attention to detail
• Ability to work evenings, weekends, and extended hours as needed for event execution

DESCRIPTION OF PACKAGE

• This is a salaried, exempt position
• Office hours are Monday – Friday, 9 AM – 5 PM
• Nights and weekend work required based on event schedule
• Health, vision, dental and life insurance, PTO, mileage and cell phone reimbursement, and 401K matching offered

This is a full-time position located in the Events Department at The Guest House at Graceland reporting to the Director of Events with variable/flexible working hours to include weekends, holidays, and evenings as required. Eligible to enroll in benefits after 60-day introductory period. This is a promotional opportunity and is an internal/external recruitment.

Job Description:

This key leadership position is responsible for the overall success of the banquet business encompassing Banquet Leadership, Servers/Bartenders, and Set-up Team campus wide including: The Guest House at Graceland, Graceland, and Elvis Presley Memphis. Responsible for the successful execution of upwards of 600 groups, conventions, and special events per year for over 80,000 square feet of Convention/Event Space as well as possible off-site catered events. Manages both internal and external relationships daily.

KEY RESPONSIBILITIES:

• Maximizing Operating Income and Profitability
• Maximize operating income by managing department expenses and continuously looking for ways to increase revenue while increasing expense savings. Assists with the development, implementation and monitoring of the budget, annual forecast; capital budget; expense control; incremental revenue tracking and ensuring that all revenue is accounted for.
• Driving Customer Satisfaction
• Consistently review/measure customer service through customer contact and surveys. Continue to drive high customer satisfaction through constant monitoring of product and service to ensure that customer expectations are being met or exceeded. Manage customer relationships on daily basis during execution of event.
• Manage and Drive Employee Satisfaction
• Drive employee satisfaction through open communication to entire team to be sure that all employees are working toward common goals and team members understand how their rolls impact the entire team. Ensures that continuous development, training, and coaching practices are occurring. Serves as a dynamic, positive leader while fostering teamwork, employee morale and motivation.

ESSENTIAL FUNCTIONS:

• Coordinates and directs the daily activities of all managers and direct reports for the Banquet Operations Team. •Responsible for hiring, orientation, training, succession planning and job performance assessment for all direct reports. •Establishes criteria and measurement of individual and team goals.

• Provides overall direction of the Banquet Operations Team including planning, organizing, execution and evaluation of all banquet functions.

• Instrumental in designing, planning and set up of space with knowledge of latest trends in space layout and buffet/station designs.

• Makes suggestions on how to make the Banquet/Catering Departments more competitive by upgrading services and/or equipment and non-traditional use of space.

• Work hand in hand with Catering & Convention Services and support departments to ensure that quality of product and level of service is acceptable and meeting customer needs.

• Makes frequent inspections to maintain proper standards of storing, handling, and maintenance of equipment; ensures that all function areas are kept clean and in proper condition to provide a safe working environment for employees.

• Maintains established policies and procedures to ensure accurate and timely handling of both the billing and distribution of gratuity of all functions, works closely with Accounting to ensure compliance with all established procedures.

• Acts as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.

• Conducts weekly and/or monthly departmental meetings with all team members to assess individual needs and concerns to promote a clear and functional line of communication as well as disseminate group, hotel, and corporate information.

• Demonstrates excellent leadership and facilitator skills in conflict resolution and problem solving between different points of views.

• Understanding HR policies and following proper processes regarding these policies.

• Participates in meetings and on committees, including but not limited to Department Head, Menu Review, Quality, Pre, and Post Convention Meetings. Occasional participation in operating department, CVB and sales meetings.

Knowledge, Skills & Ability Requirements

• A degree in hospitality or business management is an asset but not required.

• Must have a minimum of 5+ years of management in banquet industry within large venues

• Excellent communication and guest relation skills

• The ability to work well with a large group of people in a team environment

• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results

• Must maintain composure and objectivity under pressure

• Must have strong planning and organization skills and be detailed oriented

• Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests

• Must be able to multi-task, have strong organizational & decision-making skills

• Must have or be able to obtain proper certification in Food Handling and Alcohol Beverage Service

PHYSICAL REQUIREMENTS: Ability to speak clearly and distinctly both in person and on the telephone; lift packages weighing up to twenty-five (25) lbs.; ability to stoop and reach; ability to climb stairs; ability to stand for long periods of time.

SPECIAL CONDITIONS: Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration.

APPLICATION PROCESS: Please apply online at We are an equal opportunity employer. Must be able to pass a background check and pre-employment drug test. This position will remain open until filled.