Massmutual India Interview Process Jobs in Usa

About Us:

Franco Manufacturing Co., Inc. has been a leading international producer of home fashions for over 70 years. Our products include whimsical and stylish bedding, pillows, throws, towels, and accessories for popular licensed properties, including Disney, Hasbro, Nickelodeon, Warner Brothers, and many more. Franco products can be found at major mass market retailers, specialty stores, discount stores, department stores and on-line retailers.

Responsibilities:

In this highly visible position, you will manage and oversee daily order processing operations to ensure orders are entered, reviewed and released accurately and on-time. Duties include:

1. Ensure that inventory and/or product allocation issues are addressed with Planning, Sales, Production Planning, Receiving and/or Distribution management. Ensures accuracy of order confirmation and billing.
2. Manages the order pipeline updating ship windows and planned ship dates to give an accurate shipping forecast. Monitor order status, back orders, and exceptions. Proactively address delays or discrepancies.
3. Manage the on-boarding of new accounts including reviewing account requirements and sales forecast. Communicate requirements with internal teams to ensure that orders can be processed by the required date.
4. Ensures that current routing and compliance requirements are maintained for assigned customers and updates are coordinated with IT.
5. Research compliance charge backs and provide Accounts Receivable with supporting documents to handle disputes. Work with VP Operations to develop processes to avoid re-occuring chargebacks
6. Ensures that all necessary documents are provided to Order Processing to release and batch customer orders. Ensure that assigned ship dates are communicated and routing is set up.
7. Regularly communicate with Sales to ensure they are aware of account and order processing issues.
8. Coordinates with warehouse management to prepare production schedules for reworks and pallet assembly projects.
9. Oversee the flow of customer shipping orders to warehouses in accordance with customer compliance guidelines. Establishes priorities and assists in planning work center capacity and establishing receiving priorities.
10. Maintain NMFC freight class and SCAC codes in operating system.
11. Coordinates with Sales, Production, and Logistics teams and implements process improvements to enhance accuracy, efficiency and customer satisfaction.

Requirements:

• Qualified candidates must have 5+ years’ experience managing a Customer Service or Order Processing team in a high-volume consumer products environment
• Previous experience working with major retail accounts including Walmart, Target, and/or Amazon
• Understanding of customer routing through major retail portals
• Experience building and calculating truck volumes and scheduling shipments
• Hands-on experience managing customer compliance and chargeback resolution
• Strong verbal and written communication skills
• Highly detail-oriented with strong organizational skills
• Computer proficiency in MS Office (Word, Excel, Email) and experience with ERP and WMS systems
• Experience with the Blue Cherry ERP system is a plus

Director to VP of Process/Manufacturing & Engineering

Location: Seattle, WA / Reports to: Chief Executive Officer (CEO)

The core of this position is someone who has directly taken a chemical or process manufacturing technology from early stage development through pilot and into commercial production. Specifically someone who has scaled a process based manufacturing system, liquids, heat, pressure, continuous or batch processing, from benchtop or pilot scale to revenue generating commercial scale.

Must have

• Direct experience scaling a process-based manufacturing system from pilot or bench scale to commercial production, ideally with clear quantifiable outcomes.

Strong preference

• Experience doing this scale-up within a startup or resource-constrained environment.
• Background in chemical or process engineering rather than mechanical or discrete manufacturing.
• Experience building operational, quality, and production infrastructure during the early commercialization phase.
• Quantifiable impact metrics around scaling chemical processes. This can take a few different forms, “ X size pilot to first $Y M/yr commercial production" or “Increased production Z%” etc.

Further, someone who has operated across engineering, supply chain, and operations, a true “operations-oriented engineer.” High level of independence and drive, ideally someone who proactively flags risks, pushes timelines, and takes ownership of execution.

This is a senior, execution-focused leader, responsible for translating our technology into safe, reliable, on-spec, and cost-disciplined production at scale via our external partner network. You will own the production and engineering strategy, including leading technology transfer, managing contract manufacturer (CM) performance, and driving EPC execution for facility expansion while working with executive leadership to set the strategy for continuous improvement and a large-scale manufacturing network. You will serve as the primary commercial and technical bridge between internal innovation team and the manufacturing environment. This role requires a leader who is equally comfortable turning a wrench, reviewing P& IDs, negotiating multi-million-dollar MSAs, and acting as the owner’s representative & quote, on major capital projects.

What You’ll Do

1. Strategic Technology Transfer and Scale-up

○ Lead the ‘Bench-to-Plant’ Interface: Manage the technical hand-off from internal development to external partners, ensuring processes are robust, documented, and ready for commercial-scale production.

○ Scale-Up Oversight: Steward production, quality, and throughput during the critical transition from pilot to commercial runs, troubleshooting as necessary

○ Process Integrity: Ensure high standards for quality and yield is maintained when processes leave our internal control and enter our partner network.

○ Manage all aspects of technology transfer from R&D to contract manufacturing partners, driving tonnage-scale, on-spec production.

○ Planning for Velocity: properly scope and strategically plan timelines to maintain a venture backed pace for scale-up

2. Contract Manufacturing Ownership and Commercial Strategy

○ Commercial Negotiation: Lead the negotiation of Master Service Agreements (MSAs), tolling fees, and other manufacturing contracts. You are responsible for structuring deals that align incentives and protect our interests.

○ Partner Management: Serve as the single point of accountability for CM relationships. Set, track, and enforce KPIs for quality, OTIF delivery, and yield.

○ COGs Ownership: Own the external production cost model and rigorously define cost drivers and partner with the finance team to forecast scenarios and define and refine unit economics.

3. EPC Leadership and Scale Up

○ Project Delivery Strategy: Select and manage the appropriate project delivery model (e.g. Design-Bid-Build vs EPCM) and lead the selection of EPC vendors

○ Front-End Definition: Provide rigorous oversight of FEL/FEED stages to lock in scope before capital commitment.

○ Owner’s Representative: Act as primary “Owner’s Rep” for all capital projects, holding external firms accountable for schedule, cost, quality, and safety performance, serving as decision maker of change orders.

○ Own the Build: Oversee the physical execution of facility upgrades or new builds, ensuring a seamless handover to operations.

○ Provide technical input into the strategy of where and how to manufacture product to support business growth

4. Quality, Safety, and Risk Management

○ EHS Compliance: Audit and enforce safety standards at CM and any external sites where we are operating.

○ Supply Chain Risk: Identify point of failure in our external network and develop contingency plans for capacity and logistics

○ Quality: Own and maintain Ravel’s quality management framework, including oversight of SOPs, documentation, and continuous improvement across internal operations and external partner.

What You’ll Bring

● B.S. or M.S. in Chemical Engineering, Process Engineering, Materials Science, Mechanical Engineering, Industrial Engineering, Chemistry or a closely related discipline, or equivalent experience gained through progressive responsibility in manufacturing operations. A PhD or MBA is a strong plus.

● 10+ years’ experience in chemical/process manufacturing, technology transfer, and/or contract manufacturing at pilot or commercial scale.

● Capital Projects Fluency: Demonstrated experience acting as the “Owner” on a capital project ($20M+). You understand the difference between FEL 1/2/3 and know how to control TIC.

● Commercial Acumen: Strong experience negotiating tolling agreements, joint development agreements, and construction contracts. You know how to structure a deal to protect IP and cash risk.

● Technical Authority: Ability to read PFDs/P&IDs and challenge engineering partners on design.

● Willingness to Travel: This role requires being present where the work is, at CMs and construction sites (approx 30-50% travel)

This is an opportunity to own manufacturing strategy and execution at a company scaling breakthrough technology into the real world. You will shape how we manufacture globally, with executive-level accountability for cost, quality, delivery, and facilities, and play a central role in the company’s next phase of growth.

Join a passionate, visionary team as we build a future where textile production and consumption are part of a sustainable, closed-loop system.

Traits and Characteristics:

● Hustle

● Team player (our team)

● Positive attitude

● 100% integrity

ITTConnect is seeking an IT Project Manager - Process Intelligenceto work for one of our clients. This is a new position with a client that is a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Utilities/Energy.

Job location: Columbus, OH. Job may be hybrid, 3-4 days a week onsite as needed.

The Project Manager will oversee and coordinate the delivery of the Process Intelligence work, managing the process from design to hyper care in partnership with Celonis (the tool that the client uses for PI) and other business partners. This role will ensure effective communication and collaboration across teams while maintaining project documentation and facilitating review meetings.

Responsibilities:

• Oversee and coordinate project delivery for the Process Intelligence work, ensuring alignment with project goals and timelines.
• Create & maintain comprehensive project documentation and process documents to ensure clarity and transparency throughout the project lifecycle in accordance with established project governance.
• Coordinate IT, Business Unit (BU), and Celonis review meetings, ensuring effective follow-ups on action items and progress.
• Track and coordinate progress of AEP tasks and activities.
• Facilitate AI reviews, document findings, and mediate any identified vulnerabilities.
• Report project status to the Delivery Manager and collaborate directly with the PM team to discuss risks, issues, and impediments.
• Maintain ongoing communication with stakeholders regarding project progress, challenges, and strategies for resolution.
• Promote continuous improvement activities within the project team to enhance quality and optimize value delivery.
• Manage & maintain a project plan using Jira or similar tools
• RAID management & developing mitigation strategies
• Establish regular cadence for meeting with the team to monitor progress

Requirements:

• Proven experience in project management, preferably in a technology-focused environment.
• Quick learner and gets familiar with program vision
• Prior experience in working with an implementation vendor
• Strong understanding of Waterfall, Scrum/Agile principles and Kanban methodologies
• Excellent organizational and strong communicator (written and verbal
• Experience with managing a cross functional team that includes both full-time and part-time team members
• Ability to work collaboratively with diverse teams and stakeholders
• Experience with project documentation and management tools, such as Jira, is a plus
• Familiarity with Celonis and AI-related processes would be advantageous
• Strong problem-solving skills and the ability to manage risks effectively.

Injection Molding | Process Engineer

Specializes in designing and implementing the manufacturing processes for the injection molding department. Driver of safety, continuous improvement objectives, quality control standards, and process activities for engineering technicians and process technicians. Supports the improvement of operations and reducing operating costs.

• Provide support and direction to Process Engineers, PE technicians, process technicians, and production personnel as needed
• Develop and maintain injection molding processes and new manufacturing methods
• Provide course of action for manufacturing issues, out-of-control processes, and quality discrepancies
• Applying root cause analysis practice to solve problems
• Gather and analyze data for understanding and guiding improvement plans for key process indicators including quality, scrap, cycle time, and cost reduction
• Support standardization of equipment and procedures to meet Utz Global and Fit-4-Future initiatives
• Support new mold launches and samplings
• Key user of MES, Authentig, and remote maintenance
• Knowledge source for plant-wide system processes (i.e. Oni, Motan, etc.)
• Interface with various vendors for services, equipment, and capital improvement
• Maintain current documentation used and continue to develop new resources and SOP’s necessary to support process functions and maintain project deadlines
• Work closely with Injection Molding Manager to create and drive employee development plans for applicable team members.
• Provide on-sight training for technical staff as needed as part of employee development
• Assist in maintaining machines and equipment
• Part of a cross-functional team working with Maintenance, Tooling, Design Engineering, and Automation to address issues, complete project goals, and develop improvement ideas
• Capital improvement projects (selection, justification, quoting, installation) and working within budgetary requirements
• Other tasks as assigned by management

Requirements:

• Bachelor’s Degree (Technical, Engineering) preferred Associate Degree considered
• 2 years of experience in injection molding process engineering or
• 7+ years of experience in injection molding process with aptitude to above requirements
• Must be able to communicate well with various team members and present information in a clear, concise manner to all aspects of the organization
• Must follow established company guidelines and perform duties in a satisfactory manner

The primary areas of responsibility for this role are in the Source, Make and Plan areas of Supply Chain Management. Key functional support for Variant Configuration, Deferred Differentiation, Manufacturing execution, Reporting and Plant Maintenance.

RESPONSIBILITIES:

• Analyze and facilitates complex business scenarios to develop and improve new and existing Business Processes
• Provides training, technical and process support for key systems in areas of specialty, and as needed to fulfill both short and long term objectives
• Project Management and/or Key Contributor, may be the Project Lead or significant contributor in multiple projects running simultaneously. Projects may be cross functional boundaries, and may be global in scope.
• Proficient in SAP, solves complex process and business problems, advanced troubleshooting skills and ensures identification of root causes and resolution.
• Implements and ensures compliance with all applicable SAP system requirements
• Ensures Business Process and Systems security
• Define, develop, prioritize, execute and communicate systems projects and large continuous improvement tasks to ensure Scope, Timeliness, Costs and efficient use of resources within the Supply Chain and Logistics areas, throughout North American Operations
• Collaborate with all levels of business units and functional groups to determine business needs, requirements and strategies to ensure world class systems and process development. Design systems and processes to satisfy the requirement.
• Provide leadership for knowledge and understanding of world class business systems
• Evaluates new applications to ensure Best in Class
• Other duties as assigned

QUALIFICATIONS:

• Strong analytical skills are required to gather business requirements and advance troubleshooting skills to proposed solutions and investigate complex application incidents.
• Proficient in SAP ERP and APO systems required. SAP Module knowledge in MM, PP, PM and APO as well as basic understanding of FI and SD areas necessary.
• Complete knowledge of Access, Excel, Word, Project and other Office software required
• Experience in coordinating large teams and resolving organizational conflict
• Excellent communication skills
• Must be able to work independently with minimal guidance
• APICS and CPIM certification a plus
• Multi-lingual (English with German and/or Spanish) a plus
• Lean Leader, PQI, and Six Sigma Training a plus
• Manager experience preferred

EDUCATION AND EXPERIENCE:

• BS/BA required, Master’s Degree desired
• 7+ years of Supply Chain business experience in at least two of the following areas: Forecasting, Production Planning and Operations, Sales and Operation Planning, and Distribution
• 5+ years of Project Management experience

Position will be located in either Versailles, KY or Wilmington, MA with required in-office days.

Relocation is not be available with this position.

Trident Consulting is seeking a " Chemistry Core 3 / Process Chemistry Scientist " for one of our clients. A global leader in business and technology services.

Job Title: Chemistry Core 3 / Process Chemistry Scientist

Location: Milwaukee, WI

Type: Contract

Pay Rate: $23/hr. on W2

Duration: 04/01/2026 to 03/31/2027

Position Summary

The Scientist – Process Chemistry is an integral member of the Innovation Team, responsible for developing new product and process concepts from ideation through commercialization. This role applies principles of organic and organometallic chemistry, along with chemical engineering fundamentals, to create scalable, sustainable, and production-ready solutions.

The Scientist will collaborate cross-functionally with Business Development, Marketing, Sales, Production, Safety, and Quality teams to ensure successful product launches and seamless transfer of technology to manufacturing. The role requires strong technical expertise, adherence to safety and regulatory standards, and a high commitment to quality and ethical business practices.

Key Responsibilities

Technical & Innovation Leadership

• Maintain expertise in organic and organometallic chemistry.
• Stay current with advancements in process chemistry.
• Ideate and formulate new product and process concepts.
• Lead or actively contribute to well-defined project charters.
• Develop and validate technical solutions and prototypes.
• Design and conduct small-scale screening reactions.
• Create sustainable and scalable production processes.
• Document all innovation activities thoroughly.

Process Development & Manufacturing Support

• Develop hands-on expertise in process chemistry.
• Support product launch and post-launch technical follow-ups.
• Transfer validated processes to designated production teams.
• Provide ongoing technical support and troubleshooting to manufacturing.
• Offer technical training to production personnel as needed.

Cross-Functional Collaboration

• Partner with Safety, Quality, Sales, Marketing, and other departments to introduce new products and processes.
• Serve as a technical liaison between R&D and other technical groups.
• Mentor and support junior members of the R&D team.
• Uphold high standards of quality, housekeeping, safety regulations, and business ethics.

Minimum Qualifications

Option 1:

• Advanced degree (M.S. or Ph.D.) in Chemistry or Engineering
• Experience in distillation of organic compounds and design of distillation processes

OR

Option 2:

• B.S. in Chemistry or Engineering
• 3+ years of industrial experience in distillation

Preferred Qualifications

• Experience calculating theoretical plates and selecting appropriate column packing materials
• Strong hands-on experience with Schlenk-line, glove box, and air-sensitive chemistry techniques
• Chemical manufacturing and process development experience
• Experience with Design of Experiments (DoE) methodology
• Understanding of Statistical Process Control (SPC)
• Excellent written, documentation, and presentation skills

• Seniority Level
• Entry level
• Industry
• Wholesale Chemical and Allied Products
• Pharmaceutical Manufacturing
• Employment Type
• Contract
• Job Functions
• Science
• Skills
• Dist

BPO Manager

ProDirect Laboratory

PRODIRECT Dental Lab is known for providing our dentists with the resources and experience of a national dental lab with the personalized service of local boutique labs. We are a global organization with over 35 years of experience in providing world class service and products to our customers.

Let's redefine excellence, together.

Job description

Position Highlights:

We are rapidly expanding our US team and are seeking a successful, enthusiastic, and self-motivated BPO Manager. Are you passionate about speaking with medical professionals, and building consultative relationships? As a key player in our Customer Success department, you'll have the opportunity to showcase your talent for driving business and providing world class service to our growing base of customer/house accounts.

We are looking for a manager who will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, generating positive customer experiences, and driving growth through renewals and net retention improvements. You will manage, train and develop a team who will provide exceptional customer service to our ProDirect house and field managed accounts.

About us:

Mission Statement: To promote prosperity in the lives of both doctors and patients of present and future generations by pushing industry boundaries and upholding our customer driven commitment to excellence.

Office Based:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07035

Key Responsibilities:

· Build and lead a world-class team:

o Manage, recruit and develop a high performing customer focused

o team

o Drive practices to track performance of teams and individuals

· Work cross-functionally with sales, marketing, customer service and operations teams in order to solve issues related to customer satisfaction

· Serve as a trusted advisor for customers, supporting a Customer Success Team to develop strong relationships and a deep understanding of customer needs to deliver an ongoing best-in-class customer experience

· Create and implements sales strategies to help the team achieve their sales goals.

· Set targets and objectives for the team and ensure team members meet individual and group goals.

· Track and analyses sales metrics to identify trends, patterns and opportunities for improvement.

· Provides coaching and training to sales team members to improve their sales skills and performance.

· Assist recruiting and hiring sales personnel whose skills match the company's goals.

· Works with customers to build and maintain strong relationships.

· Work closely with other departments, such as marketing and customer service, to improve the overall sales process and customer experience.

· Conduct market research to identify new business opportunities and potential customers.

· Identifies and pursues potential sales leads to expand the customer base.

· Develops pricing strategies that are competitive and profitable for the company.

· Manage the sales pipeline to ensure their team follows up on leads effectively and efficiently.

· Creates sales reports that provide insight into the team's performance and progress.

· Provides support to customers who have questions or concerns.

· Evaluates the sales team's performance and provides feedback on how to improve.

· Help promote a positive team culture that encourages collaboration, growth and success.

· Advocate for strategic customer needs and feedback

· Implement and coordinate marketing programs

· Identifying opportunities for upselling and cross-selling

Qualifications:

• 5+ years of demonstrated progressive experience leading customer success managers or account management.
• Proven experience leading teams and leveraging customer success best practices
• Proven ability to develop strategies, translate them into initiatives and track successful delivery
• Possesses a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate customer success teams.
• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning.

· Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.

· Able to collaborate across the organization and with external stakeholders.

· Holds strong operational skills that will drive organizational efficiencies and customer satisfaction.

· Willing and able to address escalated client issues with speed and urgency.

· Willingness to travel as needed.

· Excellent communication skills (phone and written)

· Ability to work in a team environment

· Self-motivated and driven, with the ability to thrive in a fast-paced sales environment.

· Effectively engage with professionals at all levels.

· Strong consultative relationship-building abilities

· A genuine passion for connecting with clients and understanding their unique needs.

• Bonus Points for Dental Customer Success/Lab Experience

Join our dynamic team and unleash your passion for managing, problem resolution, speaking with professionals, and developing meaningful relationships. Take the next step in your career and apply today!

Job Type: Full-time

Salary:

• $75,000 + Bonus opportunity

Benefits:

• 401(k) + 3% corporate match
• Dental/Health/Vision insurance
• Vacation and Holidays
• Referral program
• Career advancement opportunities

Work Location:

ProDirect Dental Laboratory

102 Chubb Avenue, Suite 102

Lyndhurst, NJ 07305

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service Management: 5 years (Required)
• Overseas Team: 3 years (Required)
• Training Staff: 5 years (Required)

Work Location: In person

Job Title: Scientist - Process Chemistry

Location: Milwaukee, WI

Position Summary

• As an integral part of our innovation team, Scientist – Process Chemistry will collaborate with our partners in business development, marketing, sales, and production. They will ideate new product and process concepts, innovate solutions by utilizing the principles of process chemistry & chemical engineering, and create workable, as well as sustainable, production know-hows. The Scientist – Process Chemistry is expected to set a high standard for quality and follow good housekeeping practices, business ethics, all applicable safety regulations.

Job Duties

• Support research, product, and solution development projects
• Design and synthesize compounds and materials
• Apply structure-property relationships and molecular modelling for optimization
• Utilize scientific databases for data analysis and development activities
• Conduct testing and troubleshooting to improve product performance
• Identify technical issues and recommend effective solutions
• Provide informal guidance to junior team members

Qualifications:

• High School Diploma or equivalent required
• 3–5 years of relevant R&D or product development experience
• Experience with material synthesis, testing, or technology development
• Strong analytical and problem-solving skills
• Ability to work independently with limited supervision

Responsibilities:

MUST HAVE:

1. 2 - 5 years of experience with robot setup, troubleshooting, and/or programming

2. Must have experience with with Fanuc (ie. SpotTool+ & V9.40 for the R30iB Plus robot controller) **if they have certification only experience, that is fine!

3. Must be willing to work onsite in Warsaw, IN 6 days/week

Schedule:

• 6 days on, 12 hour shifts. They will work overtime (time and a half)
• 6am-6pm Shift 1
• 6pm-6am- Shift 2
• (let us know which shift they are open to)

REQ OVERVIEW:

In this role, you will be supporting integration and commissioning efforts for a high-volume automotive manufacturer in northern Indiana. This role requires strong hands-on experience with Fanuc robotics, body applications, and special means build. The successful candidate will play a critical role in programming, touch-ups, commissioning support, and quality collaboration during pre-commissioning and launch phases. You will be responsible for the following:

- Develop, modify, and optimize Fanuc robot programs for body shop applications

- Perform robot teaching, touch-ups, and recovery in active production and pre-commissioning environments

- Configure robot frames, tools, payloads, and TCPs to meet process and quality requirements

- Support rapid program adjustments during special means build

- Support robot cell star-up, offline system work, and commissioning activities

- Troubleshoot robot alarms, motion issues, and sequence ladder logic under tight timelines

- Provide on-floor support during peak programming and commissioning periods

- Collaborate closely with Quality teams to resolve process issues

- Perform touch-ups and refinements to improve weld quality, part accuracy, and repeatability

- Support containment actions and fast-turn engineering changes during builds

- Coordinate with controls teams to validate I/O, interlocks, and basic handshaking

- Follow all safety procedures during programming and floor support

- Work safely in active manufacturing and commissioning environments

Director of Operations, Process Improvement

Location: Colorado Springs (Hybrid)

Contract to Hire

US or Green Card only considered

Join our team as a Director of Operations, Process Improvement, you will drive continuous improvement and data‑driven decision‑making. This role applies Lean, Six Sigma Tools to streamline processes, improve efficiency, and support strategic initiatives.

What You’ll Do

• Consult with leaders to design and implement process improvement strategies.
• Facilitate training, workshops, rapid improvement events, and process mapping.
• Develop metrics, analyze data, and build business cases for improvement.
• Prepare reports, communicate findings, and support deployment of improvements.
• Coach and mentor employees and executives in continuous improvement practices.

What You Bring

• Knowledge of Lean/Six Sigma.
• Experience analyzing processes, training others, and managing performance data.
• Proficiency with Microsoft Office and process‑mapping tools.

Requirements

• Bachelor’s degree in business, engineering, public administration, finance, management, or related field.
• 2+ years’ experience leading or facilitating continuous improvement efforts.
• Experience with data analysis tools.
• Experience creating process recommendations and driving measurable change.