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At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.
Position Overview:
As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.
Key Responsibilities:
- Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
- Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
- Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
- Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
- Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.
Qualifications:
- Education: Bachelor's degree in Nursing (required); Master’s degree (preferred)
- Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
- Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
- Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.
Why University Health:
- Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
- Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
- Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.
Location:
San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.
At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.
Position Overview:
As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.
Key Responsibilities:
- Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
- Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
- Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
- Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
- Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.
Qualifications:
- Education: Bachelor's degree in Nursing (required); Master’s degree (preferred)
- Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
- Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
- Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.
Why University Health:
- Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
- Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
- Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.
Location:
San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.
At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.
Position Overview:
As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.
Key Responsibilities:
- Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
- Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
- Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
- Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
- Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.
Qualifications:
- Education: Bachelor's degree in Nursing (required); Master’s degree (preferred)
- Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
- Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
- Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.
Why University Health:
- Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
- Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
- Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.
Location:
San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.
At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.
Position Overview:
As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.
Key Responsibilities:
- Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
- Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
- Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
- Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
- Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.
Qualifications:
- Education: Bachelor's degree in Nursing (required); Master’s degree (preferred)
- Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
- Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
- Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.
Why University Health:
- Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
- Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
- Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.
Location:
San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.
At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.
Position Overview:
As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.
Key Responsibilities:
- Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
- Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
- Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
- Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
- Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.
Qualifications:
- Education: Bachelor's degree in Nursing (required); Master’s degree (preferred)
- Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
- Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
- Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.
Why University Health:
- Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
- Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
- Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.
Location:
San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.
At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.
Position Overview:
As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.
Key Responsibilities:
- Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
- Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
- Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
- Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
- Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.
Qualifications:
- Education: Bachelor's degree in Nursing (required); Master’s degree (preferred)
- Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
- Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
- Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.
Why University Health:
- Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
- Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
- Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.
Location:
San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.
At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.
Position Overview:
As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.
Key Responsibilities:
- Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
- Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
- Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
- Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
- Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.
Qualifications:
- Education: Bachelor's degree in Nursing (required); Master’s degree (preferred)
- Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
- Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
- Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.
Why University Health:
- Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
- Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
- Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.
Location:
San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.
At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.
Position Overview:
As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.
Key Responsibilities:
- Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
- Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
- Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
- Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
- Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.
Qualifications:
- Education: Bachelor's degree in Nursing (required); Master’s degree (preferred)
- Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
- Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
- Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.
Why University Health:
- Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
- Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
- Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.
Location:
San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.
At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.
Position Overview:
As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.
Key Responsibilities:
- Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
- Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
- Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
- Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
- Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.
Qualifications:
- Education: Bachelor's degree in Nursing (required); Master’s degree (preferred)
- Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
- Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
- Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.
Why University Health:
- Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
- Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
- Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.
Location:
San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.
At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.
Position Overview:
As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.
Key Responsibilities:
- Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
- Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
- Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
- Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
- Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.
Qualifications:
- Education: Bachelor's degree in Nursing (required); Master’s degree (preferred)
- Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
- Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
- Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.
Why University Health:
- Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
- Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
- Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.
Location:
San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.
At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.
Position Overview:
As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.
Key Responsibilities:
- Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
- Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
- Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
- Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
- Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.
Qualifications:
- Education: Bachelor's degree in Nursing (required); Master’s degree (preferred)
- Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
- Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
- Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.
Why University Health:
- Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
- Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
- Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.
Location:
San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.
At University Health, we are dedicated to improving the health of our community through exceptional patient care, education, and innovation. Our team embodies a strong commitment to excellence, and we are seeking a dynamic and compassionate leader to guide our Dialysis Services team.
Position Overview:
As the Executive Director of Dialysis Services, you will oversee the administration and clinical direction of all dialysis services within our health system. This includes the renal clinic, inpatient dialysis programs, outpatient hemodialysis clinics, home dialysis modalities, and jail dialysis services. You will work closely with our Medical Directors to plan, organize, and lead the growth and efficiency of our dialysis services, ensuring compliance with regulatory standards and best practices in patient care.
Key Responsibilities:
- Patient Care: Oversee the clinical services across multiple dialysis sites to ensure high-quality care in compliance with regulatory standards.
- Human Resources: Supervise and mentor a team of clinical and support staff. You will play a key role in staff development, recruitment, and fostering a positive work environment.
- Budget and Planning: Manage operational and capital budgets, ensuring efficient use of resources while meeting organizational goals.
- Policy and Procedures: Develop and update clinical and administrative policies to ensure ongoing compliance with healthcare regulations.
- Community Relations: Act as a liaison between University Health and the community, representing our dialysis services in various professional and public forums.
Qualifications:
- Education: Bachelor's degree in Nursing (required); Master’s degree (preferred)
- Experience: At least 3 years of experience as a clinical nurse supervisor or director in dialysis services; leadership experience in managing multi-system dialysis operations is highly preferred.
- Certifications: Current RN license in Texas; AHA BLS Healthcare Provider or Instructor card required.
- Skills: Strong leadership abilities, excellent communication skills (Spanish/English bilingual a plus), and a dedication to patient-centered care.
Why University Health:
- Impactful Work: Contribute to the health of our diverse community by leading one of the most critical healthcare services in the region.
- Comprehensive Benefits: Competitive salary, comprehensive health plans, retirement options, and generous paid time off.
- Relocation Assistance: Moving to San Antonio? We offer relocation support to help you settle into your new role and home.
Location:
San Antonio is a vibrant and growing city with a rich cultural history, a lower cost of living, and a high quality of life. With access to excellent schools, outdoor activities, and a strong sense of community, San Antonio is the perfect place to call home.
Job Title: Member Services Representative
Department: Membership
Work Location: Albany and/or Troy Clubhouse
Reports to: Membership Director
Salary: $15.50-$16.00/hr
Hours & Schedule: 15-25 hours/ week hours may vary based on hours of operation
Classification: Part-Time, Non-Exempt
Benefits: Sick leave, Supplemental health insurance, New York Paid Family Leave benefits, employee assistance program (EAP), and eligibility for additional third-party discounts.
Organizational Values
At the Boys & Girls Clubs of the Capital Area (BGCCA), you’ll find more than just a job. You’ll be part of realizing our mission to inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible and caring citizens. Our team works together to ensure that youth in the Capital Area are given an opportunity to succeed and flourish in today’s fast paced environment.
Overview of Your Role
The primary function of the Member Services Representative will be to deliver professional customer service, relationship building and sales skills to create a welcoming environment at BGCCA. The incumbent will provide in-depth information related to BGCCA programs, activities, and special events while assisting with the attraction and retention of members, including the collection and processing of monetary transactions and information for members, participants and guests. The position also supports data collection and analysis systems and may assist with other administrative or clerical support activities as assigned.
KEY ROLES (Essential Job Responsibilities):
The following job functions are considered essential for this position:
- Greet and welcome guests as soon as they arrive at the office and notify appropriate staff of visitors.
- Maintain office security by following safety procedures and controlling access via the reception desk. (manage intercom system, monitor logbook, assist with main office security systems)
- Maintain electronic and hard copy filing systems, ensuring accuracy and timely updates for easy information retrieval.
- Keep updated records of office cash handlings and store all records appropriately.
- Provide basic and accurate information regarding Club programs/events in-person and via phone/email.
- Answer, screen, and forward incoming phone calls professionally
- Manage and update general voicemail/message service and receive and distribute messages accordingly.
- Receive, sort, and distribute daily mail/deliveries.
- Respond to and follow procedures for incidents and emergencies as the main point of contact.
- Act as the main point of contact for all Club-Main Office communications, including incident/injury reporting to external providers as necessary.
- Perform other clerical receptionist duties such as photocopying, sorting, filing, and data entry for Main Office staff as needed.
WORK ENVIRONMENT:
Fast-paced office environment serving as the primary reception and communication hub. Regular interaction with diverse populations including youth members, families, staff, and community partners. May involve handling cash transactions and confidential information.
TRAVEL REQUIRED:
No regular travel required. Occasional local travel between Albany and Troy locations may be requested based on operational needs.
RELATIONSHIPS:
Internal: Maintains close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain or interpret guidelines/instructions.
External: Maintains contact as needed with external community groups, schools, members’ parents and others to assist in answering questions or resolving issues that might arise.
Requirements:
CREDENTIALS, SKILLS/KNOWLEDGE REQUIRED:
Education and Experience:
- High School Diploma or GED required
- Associate's degree preferred
- Minimum 1 year experience in member services and/or customer service
- Experience with computers, software, phone systems, and data management preferred
- Must be 21 years of age
Required Certifications:
- Must complete all required BGCCA training within first 60 days of employment
Required Skills/Abilities:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Ability to work independently and in a team-oriented environment
- Strong analytical and problem-solving skills
- Excellent organizational skills and attention to detail
- Ability to prioritize tasks appropriately
- Excellent time management skills with proven ability to meet deadlines
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Google Office Suite or related software
- Cash handling experience preferred
- Must pass a comprehensive background check, including fingerprinting, child abuse clearance, and sex offender registry check, as required by BGCCA.
PHYSICAL REQUIREMENTS:
This position may require:
- Standing/walking for up to 6 hours per day
- Ability to lift and move up to 25 pounds
- Fine motor coordination for computer work and filing
- Regular verbal communication with children, staff, and parents
- Visual acuity to monitor office activities and review documents
- Ability to sit for extended periods while performing desk work
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The Boys & Girls Clubs of the Capital Area is an Equal Opportunity Employer and is committed to recruiting and hiring a diverse workforce. Persons from diverse backgrounds including communities of color, people with disabilities, and the LGBTQ+ community are encouraged to apply.
Compensation details: 16.25-16.75 Hourly Wage
PIac0dee73328b-38
The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.
Responsibilities
Patient Reception & Check-In/Check-Out
- Welcome patients and visitors in a professional, friendly manner.
- Register and check in patients; verify demographic and insurance information.
- Collect copayments and outstanding balances.
- Schedule follow-up appointments and provide visit summaries or referrals as needed
Scheduling & Communication
- Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
- Confirm, reschedule, and communicate changes or delays promptly.
- Manage high-volume incoming calls using proper telephone etiquette.
- Record accurate messages and route inquiries to appropriate team members.
- Coordinate communication between patients, providers, and staff.
Insurance & Billing Support
- Review and update patient demographics and insurance information.
- Verify insurance eligibility and benefits prior to appointments.
- Obtain and document pre-authorizations and referrals as required.
- Communicate coverage issues or policy changes to patients before visits.
- Assist patients with insurance inquiries and time of service payment expectations.
- Maintain knowledge of insurance requirements, including managed care and government programs.
Administrative Support
- Prepare daily clinic schedules and complete chart prep for upcoming appointments.
- Support office operations, including faxing, scanning and indexing documents into the patient's medical record.
Customer Service & Compliance
- Provide compassionate assistance and resolve patient concerns promptly.
- Ensure patient confidentiality and compliance with HIPAA regulations.
- Contribute to a clean, safe, and welcoming environment.
Qualifications
Education:
- High school diploma or general education degree (GED): or equivalent combination of education and experience.
Experience Industry: Healthcare
Experience:
- 2-3 years recent experience in a related position in medical office setting preferred
- Strong computer knowledge (Microsoft office) preferred
- Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred
Skills/Abilities:
- Knowledge of medical terminology
- Superior customer service skills
- Excellent verbal and written communication
- Ability to work in a fast-paced environment
- Ability to work on multiple projects at one time
- Ability to work as a team player
- Ability to prioritize responsibilities and meet deadlines
- Ability to work in a high stress environment.
- Must be able to travel to satellite office during the week. Mileage is reimbursable.
Benefits and Compensation
Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU.
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well-being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.
The expected pay for the position ranges from $17.55 - $30.77 per hour. The actual pay range will be computed based on years of relevant experience.
About Us
Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group's high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: PedNC
Pediatrix is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The Patient Services Associate (PSA) is responsible for ensuring an excellent experience for patients and maintaining efficient front-office workflows. The Patient Services Associate interacts with patients by greeting and providing check-in prior to an appointment, collecting payments, communicating about waiting times, and supporting check-out activities. PSAs respond to patient calls and inquiries on a timely basis, schedule and coordinate patient appointments, complete insurance verification and update patient insurance information to support accurate billing and efficient payment for services. The Patient Services Associate prepares the daily clinic schedule, completes the prep chart for upcoming appointments, and supports the practice care team and staff deliver high-quality care to every patient, every day.
Responsibilities
Patient Reception & Check-In/Check-Out
- Welcome patients and visitors in a professional, friendly manner.
- Register and check in patients; verify demographic and insurance information.
- Collect copayments and outstanding balances.
- Schedule follow-up appointments and provide visit summaries or referrals as needed
Scheduling & Communication
- Schedule new and follow-up appointments, including diagnostic testing according to clinical protocol.
- Confirm, reschedule, and communicate changes or delays promptly.
- Manage high-volume incoming calls using proper telephone etiquette.
- Record accurate messages and route inquiries to appropriate team members.
- Coordinate communication between patients, providers, and staff.
Insurance & Billing Support
- Review and update patient demographics and insurance information.
- Verify insurance eligibility and benefits prior to appointments.
- Obtain and document pre-authorizations and referrals as required.
- Communicate coverage issues or policy changes to patients before visits.
- Assist patients with insurance inquiries and time of service payment expectations.
- Maintain knowledge of insurance requirements, including managed care and government programs.
Administrative Support
- Prepare daily clinic schedules and complete chart prep for upcoming appointments.
- Support office operations, including faxing, scanning and indexing documents into the patient's medical record.
Customer Service & Compliance
- Provide compassionate assistance and resolve patient concerns promptly.
- Ensure patient confidentiality and compliance with HIPAA regulations.
- Contribute to a clean, safe, and welcoming environment.
Qualifications
Education:
- High school diploma or general education degree (GED): or equivalent combination of education and experience.
Experience Industry: Healthcare
Experience:
- 2-3 years recent experience in a related position in medical office setting preferred
- Strong computer knowledge (Microsoft office) preferred
- Experience in coding, office billing, insurance and government payer regulations, and other third-party billing requirements (pertaining to services offered by the practice) preferred
Skills/Abilities:
- Knowledge of medical terminology
- Superior customer service skills
- Excellent verbal and written communication
- Ability to work in a fast-paced environment
- Ability to work on multiple projects at one time
- Ability to work as a team player
- Ability to prioritize responsibilities and meet deadlines
- Ability to work in a high stress environment.
Benefits and Compensation
Take great care of the patient, every day and every way.TM At Pediatrix & Obstetrix, that's not only our motto at work each day; it's also how we view our employees and their families. We know that our greatest asset is YOU.
We take pride in offering comprehensive benefits in a vast array of plans that fit your life and lifestyle, supporting your health and overall well-being. Benefits offered include, but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA and HSAs, as well as a 401k plan and Employee Stock Purchase Program. Some benefits are provided at no cost, while others require a cost share between employees and the company. Employees may also select voluntary plans and pay for these benefits through convenient payroll deductions. Our benefit programs are just one of the many ways Pediatrix & Obstetrix helps our employees take care of themselves and their families.
About Us
Pediatrix Medical Group is one of the nation's leading providers of highly specialized health care for women, babies and children. Since 1979, Pediatrix has grown from a single neonatology practice to a national, multispecialty medical group. Pediatrix-affiliated clinicians are committed to providing coordinated, compassionate and clinically excellent services to women, babies and children across the continuum of care, both in hospital settings and office-based practices. The group's high-quality, evidence-based care is bolstered by significant investments in research, education, quality-improvement and safety initiatives.
Please Note: Fraudulent job postings/job scams are becoming increasingly common. All genuine Pediatrix job postings can be found through the Pediatrix Careers site: is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished Bilingual Customer Service Representative for a fully remote role.
IMPORTANT:
- Start date: Monday, 4/6/2026 (Orientation)
- Primary Languages - Spanish | Armenian | Cambodian | Cantonese | Farsi | Japanese | Korean | Mandarin | Thai | Laotian | Ukrainian | Vietnamese
- Work Location: 11050 Olson Dr., Ste. 100, Rancho Cordova, CA 95670
- Must be local to Rancho Cordova or surrounding cities.
- On Site training: 4-5 weeks from 9:00 am - 6:00 pm PST - Once training is completed, staff will be sent home with equipment to work remote.
- This will be work from home (Client requires a private, secluded space to focus on your work, with no background noise or other distractions that may prevent from providing excellent customer service.)
- Client will be offering candidates based off the resume hence no interviews.
- Candidates requesting time off within the first 90 days of employment must seek approval before applying for this role.
- Duration of this project would be 3 Months with possible extension.
- Candidate will be working from home throughout the assignment after completing training.
- Candidate MUST have high-speed wired Internet connection. Wi-Fi / Wireless connections are not allowed.
- Candidate MUST have a reliable home-office environment.
RESPONSIBILITIES:
- Responds to inbound 800-line calls and completes outbound support calls, provides response to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
- Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
- Maintains updated knowledge of the HCO program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
- Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
- Follows policies and procedures applicable to the position.
- Maintains updated knowledge of managed care plans that are available to beneficiaries in their service area.
- Assists beneficiaries in enrolling/disenrolling in managed care plans.8. Assists beneficiaries with medical exemptions and waiver inquiries.
- Provides beneficiaries with status of enrollment/disenrollment, medical exemptions, and waivers.
- Meets Production and Quality Assurance goals as defined for this position.
- Meets all standards established for this position as outlined in the attached performance criteria.
- Provides backup to the forms processing and research functions in Central Operations at minimum quality standards as specified for a Forms Processor and a Research Analyst level.
- Performs other duties as may be assigned by management.
REQUIRED QUALIFICATIONS:
- Education: At least HS diploma OR GED. (Proof of education is must)
- Must have 2-3 years of Customer Service experience within healthcare/insurance/pharma call center industry.
- Primary Languages - Spanish | Armenian | Cambodian | Cantonese | Farsi | Japanese | Korean | Mandarin | Thai | Laotian | Ukrainian | Vietnamese
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Recruiter Name: Jatin Rattan
Title: Senior Recruiter
E-mail:
I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
Company Overview:
Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally; as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients’ businesses forward.
Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.
We are seeking a Hospitality Services Manager to oversee front-of-house operations supporting our financial services client at their large corporate headquarters. This role leads a high-performing guest services team and ensures a professional, welcoming workplace experience for approximately 1,500+ employees, executives, and visiting clients. The ideal candidate brings deep corporate hospitality experience and a track record of elevating service delivery to white‑glove standards.
Key Responsibilities
- Lead, mentor, and support a team of 10+ guest services professionals, including receptionists, lobby ambassadors, and event coordinators across multiple floors.
- Deliver a consistently high‑quality experience for employees, executives, guests, and high‑profile clients.
- Oversee meeting and conference center operations, including room setup, audiovisual support, and coordination with internal partners.
- Manage day-to-day event planning efforts; ensure flawless execution of meetings, special events, and on‑site engagements.
- Partner closely with the in‑house catering department to support events; experience working with internal culinary teams is a strong plus.
- Serve as a primary point of contact for workplace teams, business units, and key internal stakeholders.
- Address guest and client concerns with urgency, ensuring timely and effective issue resolution.
- Identify opportunities to enhance service delivery and raise performance levels to premium, white‑glove standards.
- Ensure adherence to building policies, security requirements, and safety protocols.
- Drive a culture of continuous improvement through implementing standardized processes that increase efficiency and productivity.
- Occasionally support after‑hours events as needed.
- Maintain a strong team culture focused on morale, accountability, and high performance.
- Demonstrate a proven ability to develop personnel, helping team members grow into roles with expanded responsibility and leadership.
- Achieve results through effective delegation, coaching, and empowerment.
- Promote a service‑oriented mindset with strong problem‑solving skills and a “yes‑we‑can” attitude.
Qualifications
- Bachelor’s degree in Hospitality, Business Administration, or a related field preferred.
- 5+ years of experience managing guest services, reception, corporate hospitality, or conference center operations within a large headquarters environment.
- Demonstrated success operating in a fast-paced corporate setting supporting 1,000+ employees
- Strong communication, organizational, leadership, analytical and problem‑solving skills.
- Expert level proficiency working with conference room management software suites such as EMS, Condeco (Eptura), Robin or similar
- Experience driving white‑glove service levels with a focus on delivering exceptional workplace experiences.
- Proven ability to lead high-performing teams, maintain strong morale, and develop talent.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.
The Retirement Plan Services Consultant is the responsible for managing client relationships, including employee education, and promoting trust and retirement plan services to new and existing customers.
As a Retirement Plan Services Consultant, you will:
- Manage assigned client relationships and maintain contact with existing customers to ensure high quality service delivery and to develop additional business.
- Develop new retirement plan services and trust business.
- Keep abreast of new regulations relative to retirement plans and legal and tax consequences and strategies.
- Advise clients, concerning the design and administration of pension, profit sharing and other retirement benefit trust plans.
- Work with others in the trust department to achieve team goals and objectives, including assistance in the development of marketing/client materials.
- Support and participate in the management of the bank's goals and objectives through referrals and cross selling opportunities.
- Participate in community and business activities to enhance the image and position of the bank and to develop new business for the trust department.
- Uphold Nicolet's philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of services provided by Nicolet.
- Understand and communicate the value of diversity within the workplace and to work successfully with others without regard to age, gender, race, sexual orientation, ethnicity, culture, religion, disability status, socioeconomic status or other non-job-related classification, including a commitment to Nicolet's policies on equal employment opportunities and non-discrimination with a willingness to pursue efforts of inclusion and respect toward different perspectives.
- Performs all other duties as assigned.
Qualifications:
- 2+ years of Retirement Plan Services Consulting is required
- Bachelor's degree in business, Finance or related field of study preferred
- PC, phone system, general office equipment
- Proficiency with Microsoft Office applications
- Ability to maintain strict confidentiality
- Ability to effectively promote Nicolet as a bank of choice
- In-depth knowledge of banking positions
- Strong organizational, multi-tasking and prioritizing skills
- Self-motivated and resourceful
Benefits:
- Medical, Dental, Vision, & Life Insurance
- 401(k) with a company match
- PTO & 11 1/2 Paid Holidays
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required for the position.
Equal Opportunity Employer/Veterans/Disabled
Apply
Description
At American Packaging Corporation (APC), you'll find the packaging career you've been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC's longstanding success is fueled from the inside out. We're constantly seeking to improve our internal operations and were named a "Best of the Best" in the Best workplaces in the America's awards for 12 years in a row. It's how and why we engage the best and brightest talent to continue propelling our shared success into the future.
LOCATION: Columbus, WI
SUMMARY: Directs and coordinates customer service activities for the Assigned COE.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Manager Customer Service function.
- Accomplishes objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining employees
- Communicating job expectations
- Planning, monitoring and reviewing job contributions
- Enforcing policies and procedures
- Manage customer service issues, including terms of sale.
- Monitors inventory so aged material can be shipped or pre-billed
- Provides input for Customer Service Representative performance reviews.
- Manages Expedited freight
- Solve problems, analyze situations/behaviors and prioritize responsibilities.
- Handle complex and escalated customer service issues and follows through to resolution.
- Improving customer service experience, created engaged customers and facilitate organic growth.
- Corresponds with company sales force as needed to address customer issues.
- Provides training for the Customer Service Representative Positions and updates training documents as appropriate.
- Contacts other departments and locations within the organization to obtain and provide information.
- Prepares reports as per customer needs and requests.
- Monitor accuracy of reporting and data base information
- Establish efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction.
- Identify and implement systems/processes improvements that provide best business practices as it relates to customer order entry, order pricing and inventory reporting.
- Improves customer service quality by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, implementing change as a result.
- Any other assigned responsibilities.
Requirements
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Ideal candidates will possess a Bachelor's degree (B. A.) from a four-year college or university or equivalent experience. Three to five years related experience in the flexible packaging industry which include: Inside Sales/Sales Service/Customer Service experience, Marketing experience, Pricing background, and Sound technical knowledge/ability.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS & ABILITIES
Candidate must possess/exhibit the following skills/abilities:
- Not necessary
- Accuracy: uncompromised
- Radius, Print Flow, Work Front
- Coaching ability
- Communication Skills: technical information, internal/external customers, all levels of employees
- Conflict Resolution
- Confidentiality
- Deadlines
- Detail: attention to
- Independence
- Innovation: constantly re-develop systems
- Motivate: others
- Multiple projects/priorities/deadlines
- Negotiation ability
- Organizational skills
- Presentation skills
- Professionalism/professional demeanor
- Project Management
- Safety
- Software: Microsoft Office Suite
- Team: work as a member with all employees
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, stand, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear.
The employee must occasionally lift and/or move up to 50 pounds. Any lifting over 50 pounds would require assistance. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.
If you are interested in applying for an employment opportunity and need special assistance or an accommodation to apply for a posted position, please contact our Human Resources department at:
.
The Client Service Coordinator (\"CSC\") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
Essential Responsibilities and Tasks
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
The Five Principles
- Quality The consumer is our boss, quality is our work and value for money is our goal.
- Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
- Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
- Efficiency We use resources to the full, waste nothing and do only what we can do best.
- Freedom We need freedom to shape our future; we need profit to remain free.
Hiring Qualifications / Competencies
Leadership
- Customer Focus
- Peer Relationships
- Integrity & Trust
- Action Oriented
- Listening
Functional
- Preventative care and OWPs
- Communication Skills
- Client Service Skills
- Priority Setting
- Time Management
Capabilities and Experience (Can Do)
- Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
- Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
- Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
- Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
- Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
- Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
- Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
- Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.
Attitudes (Will Do)
- Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
- Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
- Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
- Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.
- Independence Able and willing to perform tasks and duties without supervision.
- Tolerance for Stress / Resiliency Maintains a positive \"can do\" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
Special Working Conditions
- Ability to work at a computer for long periods of time.
- Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)
- Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.
- Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
- The noise level in the work environment is moderately high.
- Requires sufficient ambulatory skills in order to perform duties while at hospital.
- Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
- Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
Experience, Education and/or Training
- High School Diploma or equivalent preferred.
- Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
- One year related experience required with customer service preferred.
- Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
Pay Range: $16.16 - $20.66 Hourly
The pay range listed reflects a general hiring range for the area, with the specific rate determined based on the candidate's experience, skill level, and education, and may vary depending on location or applicable minimum wage laws.
Here at Banfield, we prioritize your well-being and professional growth by offering a comprehensive total rewards package, including health, wellness, and financial support for you, your family, and even your pets.
Check out some of our \"Meow-velous\" benefits:
- Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered.
- Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future.
- Best-in-Class Student Debt Relief Program (for Full-Time DVMs): At Banfield, we understand the significant financial burden of student debt on veterinarians. We are committed to supporting our veterinary professionals and believe that addressing student debt is crucial for the long-term health of the veterinary profession.
- Paid Time Off and Holidays: Take a break