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Title: Product Manager
Location : Rockville, MD or McLean, VA
Target Start Date : ASAP
Type: contract
Pay Rate: DOE

We are seeking a Product Manager to support the modernization of an enterprise application platform used to manage membership and application review processes. This role will play a key part in a multi-year strategic initiative focused on improving operational efficiency, automating manual processes, and enhancing the overall user experience for internal stakeholders and external partners.

During the first phase of the initiative, the Product Manager will help deliver a modernized platform that introduces automation, advanced analytics, and AI-assisted capabilities while transitioning from a legacy system to a more advanced intelligence workspace. The role will partner closely with business, technology, and data teams to drive product strategy, manage feature development, and ensure successful delivery of modernization initiatives.

The product transformation aims to improve processing efficiency, enhance decision consistency, and increase stakeholder satisfaction while reducing operational costs through automation and improved workflows.

Product Strategy & Vision

• Define and execute product strategy supporting the modernization of an application management platform.

• Partner with business and technology stakeholders to identify opportunities for automation, improved workflows, and enhanced decision-support capabilities.

• Translate business objectives into product requirements, roadmaps, and implementation plans.

Platform Modernization

• Support migration from a legacy platform to a modern intelligence workspace that enables more efficient application processing and data analysis.

• Drive development of automation capabilities including scoring models, triage workflows, and automated fee calculations.

• Help implement AI-assisted research, document analysis, and summarization tools to improve efficiency and insight generation.

Product Planning & Delivery

• Own and manage the product backlog, prioritizing features based on business value, operational impact, and delivery timelines.

• Collaborate with engineering, data, and UX teams to design and deliver product enhancements.

• Lead feature design discussions and coordinate delivery across cross-functional teams.

• Track development progress and ensure alignment with strategic goals.

Operational Efficiency & Insights

• Identify opportunities to streamline operational processes and reduce manual workloads.

• Define metrics and success criteria to measure platform performance, operational efficiency, and user satisfaction.

• Use product analytics and stakeholder feedback to guide continuous improvement.

Stakeholder Collaboration

• Work closely with internal teams to understand operational pain points and develop solutions that improve productivity and consistency.

• Communicate product updates, progress, and outcomes to leadership and key stakeholders.

• Support adoption of new platform capabilities through documentation, training, and change management.

Required

• Bachelor's degree in Business, Technology, Engineering, or a related field (or equivalent experience).

• 5+ years of experience in product management, business analysis, or program management.

• Experience working with technology teams throughout the software development lifecycle.

• Strong analytical, problem-solving, and organizational skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple initiatives and prioritize work in a fast-paced environment.

Preferred

• Experience supporting modernization initiatives or legacy system migrations.

• Familiarity with workflow automation, data-driven decision tools, or AI-enabled products.

• Experience working with regulatory, compliance, or operational platforms.

• Experience collaborating with cross-functional teams in large organizations.

• Hybrid work environment with both remote and in-office collaboration.

• Occasional extended hours may be required during key project milestones.

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

About Us

“Good design elevates everything.” — Joanne Wilson, founder of Gotham

Gotham, the world's first cannabis concept store, is a pioneering brand and retail experience that embodies the vibrant spirit of New York City. Founded, owned, and operated by female entrepreneur and philanthropist Joanne Wilson, Gotham transcends the traditional dispensary by fusing art, design, fashion, and culture with New York State’s finest cannabis.

The place "where culture meets cannabis," Gotham celebrates creativity, inclusion, sophistication, and urban edge, becoming a cultural touchstone in New York's evolving cannabis landscape. Gotham debuted its flagship location on Bowery and 3rd Street in the East Village in 2023 and has since expanded statewide, opening a second location in Hudson, NY, and a third in Williamsburg at The Refinery at Domino. A fourth Gotham location has just opened at Grand Central Station!

At Gotham, we're not just selling products; we're crafting an elevated lifestyle experience that resonates with the discerning New Yorker. Join us in shaping the future of cannabis culture in the world’s greatest city—and beyond.

Job Description

Gotham is seeking a curious, collaborative, and communicative IT Associate to lead and support the organization’s technology infrastructure across all locations. This role is responsible for maintaining and optimizing hardware, software, and network systems while ensuring seamless technology operations for both retail stores and office teams.

The IT Associate will play a key role in managing day-to-day technical operations while also identifying opportunities to improve systems, implement new technologies, and support cross-departmental initiatives. This role requires strong problem-solving abilities, excellent communication skills, and the ability to collaborate with teams across the organization. Experience with emerging technologies such as AI tools and e-commerce platforms like Shopify will help support Gotham’s continued growth and innovation.

Expectations, Duties, and Responsibilities

• Manage and maintain Gotham’s IT infrastructure across all retail and office locations.
• Provide technical leadership and hands-on support for hardware, software, and network systems.
• Oversee installation, configuration, and maintenance of computers, devices, and technology systems.
• Troubleshoot and resolve technical issues related to desktops, laptops, printers, tablets, and other devices.
• Monitor and maintain IT systems to ensure reliability, security, and optimal performance.
• Manage device management systems and maintain inventory of company technology assets.
• Oversee onboarding and offboarding processes including device provisioning and account management.
• Administer company collaboration platforms including Slack, user permissions, channels, and integrations.
• Manage Google Workspace services including Google OAuth, Google Drive, and related tools.
• Install, configure, and manage company software while ensuring licenses remain compliant and systems remain secure.
• Maintain and support Shopify backend systems and integrations as needed.
• Identify and implement AI tools and automation opportunities to improve operational efficiency and workflows.
• Establish and maintain documentation for IT systems, processes, and protocols to ensure knowledge sharing and operational continuity.
• Collaborate cross-functionally with teams across the organization on technology initiatives and operational improvements.
• Provide IT support and infrastructure setup for new store openings and expansion initiatives.
• Travel to store locations as needed to support technology operations.

Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Strong experience managing and maintaining IT systems in a multi-location environment.
• Familiarity with operating systems including Windows, macOS, and Linux.
• Experience with device management systems and IT asset tracking.
• Familiarity with Google Workspace administration.
• Experience administering collaboration tools such as Slack.
• Knowledge of Shopify backend systems or e-commerce platform administration.
• Interest in or experience implementing AI tools or automation technologies.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and interpersonal skills with the ability to collaborate across departments.
• Ability to prioritize and manage multiple projects in a fast-paced environment.
• Willingness to travel to retail locations (Hudson, Williamsburg, Bowery, etc.) as needed.

Preferred Qualifications

• Experience in the cannabis industry.
• Experience supporting Shopify store operations, integrations, or apps.
• Experience evaluating and implementing emerging technology solutions.
• Experience supporting retail or multi-location environments.

Physical Requirements

• Ability to sit or stand for extended periods while working at a computer.
• Ability to lift and move equipment up to 25 pounds.
• Ability to travel between store and office locations as needed.
• Ability to perform hands-on technical tasks such as installing hardware, cabling, and device setup.

Employee Mission

As an employee at Coolibar, you play a vital role in advancing our mission: to keep the world safe from sun damage, protecting those with sun-related medical conditions and helping prevent it for everyone else. You are part of a collaborative, cross-functional team dedicated to delivering the most innovative, user-centric UPF 50+ clothing and products, empowering people to live active, outdoor lives with confidence and safety in the sun.

Job Summary

The Product Project Coordinator Intern will support the Product team in managing day-to-day project updates and helping track ongoing initiatives across the organization. This role is ideal for someone who is highly organized, proactive, and interested in gaining hands-on experience in product development and project coordination within the apparel industry.

This position will help ensure projects remain organized by gathering updates, maintaining project trackers, and supporting communication across teams. The intern will work closely with the Product team, Product Development, and cross-functional partners to help track priorities and assist with development-related tasks such as organizing materials and maintaining the product workspace.

This is a temporary paid internship based at Coolibar’s headquarters in Miami, FL. Office hours are Monday through Friday, 9:00 AM to 5:00 PM.

Key Responsibilities

· Support the Product team with day-to-day project updates and administrative tasks, including entering weekly priorities on , updating project timelines, and helping track progress against key deadlines.

· Help track the Product team’s project priorities and follow up on ongoing initiatives throughout the week.

· Gather project updates from Product, Product Development, and cross-functional teams to help maintain accurate project timelines.

· Provide project status updates to cross-functional teams based on ongoing product initiatives and timelines.

· Assist the Product Development team with special projects as needed.

· Assist with organizing samples, materials, and development documentation.

· Help maintain organization within the product development workspace and product area.

· Support preparation of materials for meetings, product reviews, and internal presentations.

· Capture meeting notes and action items from product meetings to help track follow-ups and project progress.

Qualifications

· This is an entry-level internship ideal for students or recent graduates interested in apparel product development or project coordination.

· Strong organizational and time-management skills.

· Detail-oriented with strong follow-through and ability to manage multiple tasks simultaneously.

· Strong communication and coordination skills.

· Interest in apparel, product development, merchandising, or project management.

· Ability to work in a fast-paced, collaborative team environment.

· Proactive mindset with willingness to support various projects as needed.

Saniset Fleet – Los Angeles, CA

Saniset Fleet keeps work moving with reliable equipment, vehicles, and smooth operations—and we’re looking for a versatile Technical Equipment & Operations Coordinator to help us do just that. This role blends hands‑on work with our equipment and vehicles with light systems and admin support to keep our team connected and organized.

What you’ll do

Equipment & vehicles

• Repair and maintain our equipment, including troubleshooting electrical, mechanical, and basic software-related issues (battery systems, inverters, control interfaces).
• Manage, organize, and track company equipment, including entering and updating records in our rental software.
• Coordinate with equipment manufacturers to handle repairs, replacement parts, updates, and technical instructions.
• Make sure all equipment is properly charged, maintained, and ready for use.
• Clean and care for company vehicles so they’re safe and presentable.
• Drive to make deliveries and pick up mail as needed.
• Provide clear, friendly demonstrations to clients on how our equipment works and answer basic technical questions.

Systems & operations

• Manage our email filtering software (Barracuda): review quarantined emails, release legitimate messages, and adjust rules when needed.
• Occasionally review and clean up mail coming into shared company inboxes.
• Organize and manage company passwords using our approved tools and security best practices.
• Control access and permissions in Google Drive so team members have the right level of access to files and folders.
• Help manage our Slack workspace by creating and organizing channels and keeping communication spaces clear and useful.

What we’re looking for

• Hands-on experience with mechanical, electrical, or equipment repair (professional or strong hobbyist experience both welcome).
• Comfort using basic tools and diagnostic steps to track down issues.
• Experience with common business tools (Google Workspace, Slack, email/security tools) or the ability to learn them quickly.
• Strong sense of security and confidentiality around accounts, passwords, and company data.
• Valid driver’s license and a reliable driving record.
• Someone comfortable driving vans
• Organized, reliable, and detail‑oriented, with clear and friendly communication.

If you enjoy keeping equipment running, helping people, and keeping systems organized and secure, we’d love to hear from you at Saniset Fleet.

Pay: $20.00 - $25.00 per hour

Benefits:

• Retirement plan

Work Location: In person

IT Analytics Manager

Buckhead, GA (Hybrid)

Our client is looking for an IT Manager – Digital Analytics & Experience to lead the strategy, implementation, and optimization of enterprise digital analytics platforms while managing a small team. This role is ideal for someone who enjoys working at the intersection of technology, analytics, and customer experience and wants to drive data-driven decisions across product, marketing, and engineering teams.

What You’ll Do

• Lead and develop a team of analytics and technical professionals within the IT organization
• Own the implementation and governance of Google Analytics (GA4), Adobe Analytics, and Quantum Metric
• Design and manage tracking strategies and tagging frameworks using tools like Google Tag Manager or Adobe Launch
• Partner with Product, UX, Marketing, and Engineering teams to improve digital experiences and conversion performance
• Leverage session replay, behavioral analytics, and heatmapping to identify customer pain points and optimization opportunities
• Build and maintain executive dashboards and performance reporting (Tableau, Power BI, Adobe Workspace)
• Conduct deep-dive analysis including funnel analysis, segmentation, and attribution modeling
• Support A/B testing and digital experimentation initiatives to drive continuous optimization
• Manage vendor relationships and help translate IT strategy into actionable initiatives

What We’re Looking For

• 4–6+ years of experience in digital analytics, IT, or data-focused roles
• Hands-on experience with Google Analytics (GA4) and Adobe Analytics
• Experience with Quantum Metric, FullStory, Hotjar, or similar behavioral analytics platforms
• Strong experience with Tag Management Systems (Google Tag Manager, Adobe Launch, Tealium)
• Proficiency with SQL and advanced Excel
• Experience building dashboards in Tableau, Power BI, or Adobe Workspace
• Strong communication skills with the ability to translate data into clear business insights
• Experience leading or mentoring team members is a plus

Why This Role

• Opportunity to own enterprise digital analytics strategy
• Work cross-functionally with product, marketing, and engineering leaders
• Lead a team and make a direct impact on digital experience and performance

Position Summary

The Office Operations Coordinator supports the daily administrative and operational functions of the organization to ensure an efficient, organized, and productive work environment. This role coordinates office logistics, corporate events, travel arrangements, vendor relationships, and technology support while providing administrative assistance to executive leadership.

Serving as a central operational resource, the Office Operations Coordinator works closely with Sales, Operations, and leadership to support internal processes, maintain office systems, and facilitate key administrative initiatives.

Key Responsibilities

Office Operations & Administration

• Support daily office operations to maintain an organized and efficient workplace environment.
• Manage office supply inventory and coordinate ordering as needed.
• Maintain office organization and administrative procedures.
• Coordinate workspace logistics including office setup and equipment needs.

Facilities & Property Coordination

• Coordinate office facility needs including security access, locks, office equipment, and workspace maintenance.
• Serve as liaison with property management regarding office-related matters.
• Track and coordinate service requests related to office facilities and equipment.

Technology & Vendor Support

• Maintain relationships with IT vendors and technology service providers.
• Assist with coordination of office technology needs including hardware, software platforms, and employee system access.
• Support administration of internal software platforms and monitor vendor subscriptions and renewals.

Travel & Expense Coordination

• Coordinate travel arrangements for Sales and Operations teams including flights, lodging, and related logistics.
• Track travel expenses through Expensify and maintain accurate documentation.

Corporate Events & Employee Engagement

• Plan and coordinate corporate events, meetings, and company functions.
• Lead and manage the BAI Social Committee, including planning and organizing employee engagement activities and company events.
• Assist with administration of employee recognition platforms such as Motivosity.

Communication & Administrative Support

• Manage the company’s primary phone line and administer the RingCentral platform.
• Route incoming communications and provide general administrative support to staff.

Executive Support

• Provide administrative and logistical support to C-level executives.
• Assist with scheduling, meeting coordination, and special projects.

Cross-Department Support

• Provide operational support to Sales and Operations teams.
• Assist with internal initiatives and projects that support business operations.

Benefits include a competitive base salary, being part of a growing company, as well as a competitive and comprehensive benefits package including 401k, attractive healthcare coverage, dental, vision, and employer-paid life insurance, ample paid time off, and a hybrid work schedule.

Office & House Manager

Location: Austin, TX

Job Type: Full-time

Salary: $20/hr + Bonus + Benefits (based on experience)

About Everyday Dose

Everyday Dose is a super fast-growing wellness brand focused on high-quality functional coffee that support productivity, health, and performance. We operate with a startup mentality, which means fast-paced, dynamic, proactive and innovative, while maintaining a strong focus on efficiency and high standards.

Our Austin HQ reflects our commitment to wellness, featuring a sauna, cold plunge, open workspaces, and a collaborative environment. It's not fancy. The space is very raw and industrial, but there's a unique vibe to it.

We are looking for a highly organized, proactive, and resourceful Office & House Manager to oversee the operations of both our office (2,000 sq. ft.) and personal residence. This is a hands-on role.

Responsibilities Office Management

Office Operations & Facility Management

  •  Oversee and maintain the office space, common areas, and workstations to ensure a clean and functional environment. I.e. clean dishes, take out the trash, vacuum, order snacks, coordinate lunch, etc.

  •  Coordinate with vendors and service providers for maintenance, office improvements, and small repairs.

  •  Manage inventory of office supplies, beverages, and wellness products to keep the space stocked.

  •  Coordinate with cleaner who comes weekly.

  •  Take photos of mail and send to the appropriate team member

Procurement & Expense Management

  •  Order office supplies, wellness products, and miscellaneous items via Amazon, online vendors, and local stores.

  •  Track and submit receipts and invoices to the finance team.

  •  Maintain a monthly expense log for office-related purchases.

IT & Tech Support

  •  Serve as the first point of contact for IT issues at both the office and personal residence.

  •  Fix issues related to WiFi, projector, printers, software, and office devices.

• Setup new team members emails and slack accounts.

House Management (Personal Residence)

Errands & Shopping Coordination

  •  Manage grocery shopping, household supplies, and meal prep coordination.

  •  Ensure the kitchen is stocked with healthy, functional foods that align with lifestyle preferences.

  •  Run personal errands, such as picking up/dropping off items and coordinating deliveries.

Household Maintenance & Project Oversight

  •  Schedule and oversee home repairs, maintenance, and small improvement projects.

  •  Work with service providers for plumbing, cleaning, and general upkeep.

  •  Wash and manage company and personal car

Travel Preparation & Home Organization

  •  Prepare the home before travel (cleaning, organizing, stocking essentials).

  •  Unpack suitcases and reset the home after travel.

  •  Ensure the house remains a low-stress, functional environment while managing frequent travel schedules.

What We’re Looking For

Highly organized & proactive – Anticipates needs before they arise and takes initiative to solve problems.

Strong multitasking skills – Comfortable handling office operations, personal tasks, and troubleshooting IT issues.

Proactive & Anticipatory: Skilled at foreseeing the founder's needs and potential issues, proactively addressing them before they escalate. Initiative-driven in resolving problems and suggesting improvements.

Tech-savvy – Able to handle basic IT troubleshooting and communicate with support teams when needed.

Resourceful & self-sufficient – Able to figure things out, coordinate logistics, and make decisions independently.

Discreet & trustworthy – Comfortable handling confidential information and personal tasks with professionalism.

Determined & Tenacious: Shows a relentless attitude in overcoming obstacles, persistently pursuing solutions and alternatives until a satisfactory outcome is achieved.

Detail-oriented & efficient – Able to juggle responsibilities without dropping the ball.

Requirements

Prior experience in office management, personal assisting, or operations preferred.

Strong problem-solving skills and ability to troubleshoot IT, facilities, and logistics issues.

Ability to order, track, and manage purchases and expenses.

Comfortable lifting, stocking, and organizing office/home supplies.

Valid driver’s license and ability to run errands as needed.

Must be Austin-based and available for in-person responsibilities.

Perks & Benefits

Competitive salary: $20/hr + Bonus

Company Equity

$6000 per year in wellness cash (I.e. massages, gym)

$6000 per year in childcare

401k+ match

Health / Dental Insurance

Access to office wellness perks: Sauna, cold plunge, gym and health-focused workspace.

A dynamic, startup environment with room for growth.

Opportunity to work closely with a Founder & CEO and fast-growing wellness brand.

ERSM – Ecological Restoration and Stormwater Management LLC

Location: Vancouver, WA

Salary: $70,000–$85,000 per year (DOE)

Full-Time | Hybrid Position

- Cover letter and references are required. Applications without these will not be considered - 

About ERSM

At ERSM, we’re building a company that works for everyone—not just those at the top. Every employee has a voice in how we grow, with a clear path to partnership, profit sharing, and annual bonuses.

Our collaborative team culture, flexible schedules, and no-micromanagement mindset create an environment where you’re supported, trusted, and part of something meaningful.

ERSM restores habitats and improves stormwater infrastructure throughout Oregon and Washington. Our work range from environmental consulting, native planting and invasive species control to habitat restoration, erosion control, environmental permitting, hydroseeding, and stormwater maintenance.

Our company culture is relaxed, easy-going, and low stress. People show up in a good mood and leave in a good mood—we work hard, but we keep things positive and supportive.

We’re looking for someone who fits well within a laid-back, collaborative team culture and enjoys helping a growing company operate smoothly.

Position: Business Administrator

We’re seeking an experienced Business Administrator to oversee and support the administrative, financial, and operational systems of our growing company.

This role plays a critical part in keeping projects, finances, and internal operations organized and running efficiently.

The Business Administrator will work closely with leadership and project managers to manage financial workflows, payroll coordination, project setup, and overall business operations support.

This is a mid-to-senior level role supporting financial management, payroll, and project administration.

Candidates without QuickBooks and payroll experience will not be considered.

Requires 5+ years of relevant experience

Key Responsibilities

Financial & Accounting Administration

• Manage bookkeeping and financial records using QuickBooks

• Process payroll (ADP experience a plus)

• Pay bills, invoices, and track expenses

• Maintain financial documentation

• Support job costing and project financial tracking

Project Setup & Operations Support

• Coordinate project setup and tracking

• Prepare contracts and documentation

• Manage agreements through DocuSign

• Support project managers

• Maintain organized project records

Office Systems & Business Operations

• Manage systems using Google Workspace and Excel

• Maintain organized digital files and records

• Assist with vendors and office operations

• Support leadership with admin and operations

• Help improve internal systems as the company grows

HR & Administrative Coordination

• Assist with onboarding and HR documentation

• Maintain payroll and employee records

• Support compliance and administrative processes

• Coordinate general administrative needs

Required Qualifications

5+ years of experience in business administration, accounting, or office operations

Strong QuickBooks experience

Payroll experience

Invoice, billing, and financial tracking experience

Experience with DocuSign

Strong Google Workspace knowledge

Advanced Excel skills

Project admin / setup experience

Strong communication and organization

Preferred Qualifications

Prevailing wage experience (WA & OR)

Construction, environmental, or contracting background

ADP payroll experience

Accounting / bookkeeping background

HR coordination experience

Client, vendor, and team coordination experience

Degree in Business Administration or related field (recommended, not required)

Ideal Candidate

The ideal candidate has experience supporting a small or growing company and is comfortable managing accounting, payroll, project administration, and office systems.

They enjoy helping leadership and project managers stay organized and keeping operations running smoothly.

Experience in construction, environmental consulting, or contracting is a big plus.

Just as important, we’re looking for someone positive, dependable, and a good culture fit—someone who thrives in a low-stress, collaborative, and laid-back work environment.

What We Offer

Path to Partnership

Annual Bonuses & Profit Sharing

Flexible Schedules & Autonomy

Career Growth Opportunities

Meaningful, purpose-driven work

Benefits

401(k) with 4% match after 90 days

3 weeks paid vacation

8 paid holidays

Medical & dental benefits after one year

How to Apply

If you’re an organized professional who enjoys supporting a growing business, we’d love to hear from you.

Please send your resume, a short cover letter, and three professional references

Applications without QuickBooks and payroll experience may not be reviewed

To confirm you read this post, include “ERSM Operations” in the subject line or first sentence of your cover letter

We look forward to connecting with you!

ABOUT THE ROLE:

We are seeking a skilled and detail-oriented ServiceNow Analyst II with 3+ years of experience to support and enhance our IT Operations Management (ITOM) capabilities, Configuration Management Database (CMDB), and Knowledge Management processes within the ServiceNow platform. The ideal candidate will possess strong analytical skills, a process-oriented mindset, and hands-on experience configuring and troubleshooting ServiceNow Discovery, Service Mapping, and the broader ITOM suite.

This role plays a critical part in ensuring data integrity, service visibility, and relevant knowledge availability, supporting IT Service Management (ITSM), ITOM, and other business units across the enterprise. This role will be responsible for managing the accuracy of the CMDB via the Identification and Reconciliation Engine (IRE) in a Multi-Source environment, ensuring robust Discovery schedules, mapping critical business services, and maintaining industry-standard Knowledge Management frameworks.

WHAT YOU'LL DO:

CMDB (Configuration Management Database):

• Support the maintenance, administration, and enhancement of the CMDB in ServiceNow.
• Perform regular data quality audits using CMDB Health Dashboards, identifying and resolving orphan, stale, or duplicate CIs.
• Collaborate with asset management, IT operations, and infrastructure teams to validate CI data and ensure alignment with the Common Service Data Model (CSDM).
• Assist in defining and maintaining CI classes, relationships, and attributes based on organizational requirements.
• Contribute to CMDB governance policies, standards, and procedures to ensure the long-term health and usability of the platform.
• Participate in CMDB audits and compliance activities.

Knowledge Management:

• Serve as the primary analyst and administrator for the ServiceNow Knowledge Management module.
• Assist in designing and implementing knowledge workflows, approval processes, and article lifecycle management.
• Monitor and report on knowledge article usage, feedback, and quality, ensuring content remains accurate, relevant, and accessible.
• Work with knowledge owners and contributors across departments to promote knowledge sharing, standardization, and taxonomy alignment.
• Develop and maintain a knowledge base structure (categories, templates, metadata) for optimal user experience and searchability.
• Support Knowledge-Centered Service (KCS) practices, if applicable.

WHAT YOU'LL BRING:

• In-depth understanding and background in ITOM Visibility (ServiceNow Discovery & Service Mapping), CMDB, and Knowledge Management administration.
• Strong hands-on experience with MID Server installation, configuration, and management.
• Familiarity with protocols used in Discovery (e.g., WMI, SSH, SNMP, PowerShell) and experience integrating via REST/SOAP APIs.
• Experience integrating the ServiceNow CMDB with external data sources (e.g., SCCM, Workspace One UEM, Intune, Kandji, Tanium) utilizing Service Graph Connectors or custom integrations.
• Experience developing and maintaining CMDB technical design standards aligned with the CSDM framework.
• Experience designing relevant Knowledge Management Frameworks and Knowledge bases on the ServiceNow Knowledge application.
• Experience working with stakeholders to evaluate enhancement requests, providing design recommendations, and documenting technical requirements.
• Strong technical leadership skills and a solid understanding of overall IT infrastructure (networks, servers, virtualization, cloud).
• Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences.
• Excellent organization skills and an ability to develop and implement plans for transforming issues/requests to completion.
• Demonstrated ability to prioritize and balance multiple activities effectively

REQUIREMENTS:

• In-depth understanding and background in CMDB, ServiceNow Discovery, and Knowledge Management administration on ServiceNow Platform.
• Experience developing and maintaining CMDB technical design standards.
• Demonstrated experience creating/maintaining CMDB technical documentation.
• Experience working with stakeholders to evaluate enhancement requests, providing design recommendations, and documenting technical requirements.
• Experience designing relevant Knowledge management Frameworks and Knowledge bases on the ServiceNow Knowledge application.
• Experience integrating the ServiceNow CMDB with external data sources (e.g., SCCM, Workspace One UEM), Intune, Kandji, Tanium and data consumers.
• Excellent understanding of Knowledge Management practices and industry standard frameworks that can be implemented in ServiceNow.
• Strong technical leadership skills.
• Strong communication (written and verbal) and interpersonal skills with technical and non-technical audiences.
• Excellent organization skills and an ability to develop and implement plans for transforming issues/requests to completion.
• Demonstrated ability to prioritize and balance multiple activities effectively.
• Resourcefully takes the initiative to accomplish goals and objectives.
• Strong understanding of the overall IT infrastructure.

Open date: September 9, 2025

Next review date: Thursday, Mar 12, 2026 at 11:59pm (Pacific Time)

Apply by this date to ensure full consideration by the committee.

Final date: Tuesday, Sep 8, 2026 at 11:59pm (Pacific Time)

Applications will continue to be accepted until this date, but those received after the review date will only be considered if the position has not yet been filled.

UC Berkeley Extension (UNEX), the continuing education branch of the University of California, Berkeley, has been building bridges between UC Berkeley and the public since 1891. UNEX serves the professional and continuing education goals of thousands of people each year and plays an essential part of the University mission to: extend the research and scholarship of UC Berkeley to a global community; increase access to higher education for non-traditional, online, and international students; and improve the workforce. UC Berkeley Extension is a part of the division under the leadership of the Dean of Extended Education that also includes Berkeley Summer Sessions, Berkeley Study Abroad, and Osher Lifelong Learning Institute.

UC Berkeley Extension invites applications for a pool of qualified, dynamic instructors with a commitment to undergraduate, professional, and continuing education in Humanities and Languages to teach one or more online courses each year for our Arts and Humanities department.

Courses are offered online:

• 
  
• Online instruction is delivered asynchronously through our learning management system (Canvas) or through synchronous live lectures (Zoom).
  
• Most synchronous live online lecture courses are offered in the evening and on the weekend (U.S.A. Pacific Time).
  

We are seeking qualified applicants who possess current subject matter expertise and/or teaching knowledge in (but not limited to) the following course subjects. For a complete list of courses and course descriptions, please refer to the departmental link below.

Humanities

• 
  
• American Politics
  
• Anthropology
  
• Cultural Studies
  
• United States History
  
• World History
  
• World Religions
  

Spanish

• 
  
• Spanish: Beginner
  
• Spanish: Intermediate I
  
• Spanish: Intermediate II
  
• Spanish Conversation
  
• Spanish for Medical Professionals
  

Other Humanities and World Language Course Subjects

(please specify in your cover letter)

Teaching Experience

• 
  
• Classroom Teaching Experience
  
• Synchronous Online Teaching Experience (online lectures via Zoom and learning management system)
  
• Asynchronous Online Teaching Experience (via learning management system)
  

The department seeks candidates who can support the success of all students through inclusive curriculum, classroom environment, and pedagogy. Specific duties and expectations will vary depending on the method of instruction including: Synchronous Live Online (Zoom) or Asynchronous Online (Start Anytime).

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• For synchronous instruction (live online courses), duties include but are not limited to: syllabus development; assignment development; lesson planning for class meetings; preparing and submitting required texts and course materials; reviewing and updating Canvas course site; and delivering lectures, presentations, and learning activities for all required hours of instruction.
  
• For asynchronous instruction (start anytime online courses), duties include but are not limited to: reviewing the syllabus and pre-populated online course content; learning and utilizing Canvas classroom management tools; and requesting any training needs from the Program Director or Department Director.
  
• For all instruction (regardless of course format) duties include but are not limited to: completing required trainings as mandated by the UC Presidential policies; responding to student questions and learning needs in a timely manner; grading student assignments and posting final student grades to the instructor portal in a timely manner; utilizing University-approved course support platforms including the Canvas Learning Management System, Zoom, Instructor Portal, Google Workspace, etc.; reviewing and following University and departmental policies, logistics, and other guidelines as published on the departmental Instructional Resource Site; and responding to other requests from the Program Director or Department Director in a timely manner.
  

Humanities and Languages Courses: academic-areas/humanities-and-languages/

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• Doctorate or equivalent international degree
  

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  U.S.A. Residency and U.S.A. Work Authorization: All work must be performed in the United States, whether in person or online. For applicants who are not US citizens or permanent residents, a valid US work authorization is required for the duration of employment. Applicants should not expect the department to sponsor a work visa on their behalf.
  

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• Doctorate or equivalent international degree in course subject.
  
• 3 or more years of professional industry and/or academic work experience in course subject.
  
• 3 or more years of undergraduate-level teaching experience (as the primary instructor) in the course subject.
  
• Experience teaching at a U.S. college/university institution.
  
• Experience creating syllabi, learning objectives, lectures/presentations, learning activities, assignments, assessments, exams, and quizzes.
  
• Experience teaching and/or developing online courses.
  
• Ability to convey conceptual and complex ideas and information.
  
• Ability to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.
  
• Effective verbal/written communication and presentation skills (English).
  
• Effective organizational skills with attention to detail.
  
• Ability to collaborate with colleagues and work within a team environment.
  
• Proficiency in (or willingness to learn) instructional and other technology, such as: Learning Management Systems (Canvas); lecture/presentation capture applications (Panopto); online video conferencing (Zoom); Microsoft Office (Word and PowerPoint); file sharing (Google drive or Dropbox); and Google Workspace tools (email, calendar, docs, sheets, slides, etc).
  

• Curriculum Vitae - Your most recently updated C.V.

  
  

• Cover Letter - Please discuss prior teaching experience, teaching approach, and other/future teaching interests. This can include, for example, specific efforts, accomplishments, and future plans to support the success of all students through inclusive curriculum, classroom environment, and pedagogy.

  
  

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• References are requested from candidates at the interviewing stage, and references are only contacted for finalists.
  

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UC Berkeley is committed to diversity, equity, inclusion, and belonging in our public mission of research, teaching, and service, consistent with UC Regents Policy 4400 and University of California Academic Personnel policy (APM 210 1-d). These values are embedded in our Principles of Community, which reflect our passion for critical inquiry, debate, discovery and innovation, and our deep commitment to contributing to a better world. Every member of the UC Berkeley community has a role in sustaining a safe, caring and humane environment in which these values can thrive.

The University of California, Berkeley is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For more information, please refer to the University of California's Affirmative Action and Nondiscrimination in Employment Policy and the University of California's Anti-Discrimination Policy.

In searches when letters of reference are required all letters will be treated as confidential per University of California policy and California state law. Please refer potential referees, including when letters are provided via a third party (i.e., dossier service or career center), to the UC Berkeley statement of confidentiality prior to submitting their letter.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Unless stated otherwise, unambiguously, in the position description, this position does not include sponsorship of a new consular H-1B visa petition that would require payment of the $100,000 supplemental fee.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct.

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• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment or discrimination, as defined by the employer.
  
• UC Sexual Violence and Sexual Harassment Policy
  
• UC Anti-Discrimination Policy
  
• APM - 035: Affirmative Action and Nondiscrimination in Employment