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Join the Future of Workspace Innovation at Haworth

Are you ready to shape the future of how people work, live, and thrive? At Haworth, we're not just creating furniture we're revolutionizing the way the world interacts with spaces. As a global pioneer in workspace design since 1948, we've been pushing boundaries and redefining possibilities for over seven decades.

We're looking for visionaries like you to help write the next chapter of our story.

Job Overview

We are currently looking for a Business Development Executive to join our team in Minneapolis, MN. As a Business Development Executive, you will:

Develop revenue and increase market share through identifying and securing sales from competitively held target accounts, new opportunities, and existing assigned account new business. Develop effective strategies for managing and growing revenue and executes business plan to fill funnel for meeting quota and product mix goals. Responsible for meeting financial sales targets.

Essential Functions

• Creates and executes business plan by conducting regular and balanced activities with assigned new, target, and existing accounts leading to sales development for meeting quota and product mix goals.
• Proactively develops client relationships, fosters trust, and creates meaningful engagements to win Haworth business.
• Remains current with economic, financial, social, and cultural news that impacts industry and customers. Networks in assigned market and attend events, interacting with business leaders and influencers to identify prospective business.
• Cultivates strong dealer relationships to influence Haworth share of wallet. Educates dealer(s) on campaigns, products, and incentives for increasing dealer revenue. Partners with dealer(s) on leading with Haworth solutions, and leads negotiations for reaching acceptable, long-term client business relationships and profitable agreements for Haworth and our dealers.
• Effectively manages business plan and keeps CRM information current on sales activities, ongoing strategy for sales development, and results for all assigned target and existing accounts, and new business opportunities. Manages expense budget/timely expense reporting adhering to established travel and entertainment guidelines.
• May travel up to 80% to meet face to face with clients, influencers, and dealers.
• Must be able to perform all essential job functions with/without accommodation.
• Uses office automation, communication, software, and tools used in Haworth office environment.
• Performs other duties within scope as assigned.

Knowledge, Skills and Abilities

• Sales and Marketing
• Customer and Personal Service
• Active Listening
• Persuasion
• Time Management

Required Qualifications

• Bachelor's degree in Architecture, Business, Communications, Industrial Design, Interior Design, Marketing, Sales or equivalent.
• Education Equivalency: Associate's degree plus 2 years related experience or, High school diploma plus 4 years related experience.
• 2 years experience in consultative B2B, solution-based sales role with demonstrated track of generating revenue and meeting sales targets.
• Ability to work in Minneapolis, MN without relocation assistance.
• Current and continuing right to work in the United States without sponsorship.

Preferred Qualifications

• Contract office furniture or commercial interiors experience preferred.
• Experience in real estate, project management or architecture & design.

Design your future with Haworth

Headquartered in Holland Michigan, Haworth is a family-owned global powerhouse at the forefront of innovation and sustainable design in the workspace interiors industry. Here, you'll have access to state-of-the-art resources, collaborate with cross-functional teams of passionate innovators, and experience a blend of global reach with personal growth opportunities. Whether you're developing new manufacturing processes, implementing smart factory solutions, or designing tomorrow's workspace solutions, you'll be empowered to make a lasting impact while growing your career.

We believe in the power of collaboration and strive to create a culture where everyone feels valued, respected, and empowered to make a difference. Your hard work, dedication, and talent are the foundation of our success and enable us to build meaningful connections with our customers and each other.

At Haworth, members enjoy benefits from their first day of employment:

• 20 Days Paid Time Off: Plus, the option to buy up to 5 extra days.
• Health Benefits: Priority Health Medical options, Delta Dental, and Vision Insurance.
• 401k Match: Contribute 6% of your annual salary, and Haworth will match 7%.
• Insurance Coverage: Company-provided Short-Term Disability, Long Term Disability, and Life Insurance.
• Tuition Reimbursement
• Volunteer Time Off
• Parental Leave
• Pet Insurance
• Zero Waste to Landfill

Haworth Values

At Haworth, we have a strong set of values that guide our business and help us align with our customers.

We listen to our Customers. We rely on our Members. We honor Integrity. We embrace Continuous Learning. We lead with Design. We create Value. We work to make the World better.

Join the Haworth family.

EEO / ADA Statement

As an EEO employer, Haworth will not discriminate in its employment practices due to an applicant's race, color, sex, pregnancy, national origin, ancestry, citizenship, sexual orientation, gender identity or expression, protected genetic information, age, disability, marital status, veteran status, religion, height, weight, other protected group status, or any other basis protected by the laws where we employ people. Haworth's AAP programs are available for applicant review. Requests can be made to your Recruiter to review during regular business hours. This organization participates in E-Verify Employment Eligibility Verification. If you have questions about any of the above policies, or if you require an ADA accommodation in the application process, please contact a member of our Human Resources team at (616)-393-1600.

Position Overview:

As a Senior Account Executive, you will hunt new logos as well as own and grow a focused set of high-value, strategic client relationships. In addition to new account acquisition, you will proactively manage accounts, drive long-term technology alignment, and identify new revenue opportunities through business conversations, strategic reviews, and close partnership with our vCIO team. This is a hybrid hunter/farmer relationship-first, growth-oriented role with a strong emphasis on planning, value delivery, and expansion.

Key Responsibilities:

• Develop and implement comprehensive new client development strategies to achieve sales goals and drive sustainable growth with a focus on building recurring revenue.
• Proven track record of success in prospecting for new clients via cold calling, LinkedIn, canvassing, networking, etc. to develop pipeline from initial contact to close.
• Serve as the primary relationship owner for a small portfolio of high-value accounts.
• Conduct regular NFN/NFE meetings to anticipate needs, review metrics, and align goals.
• Lead or co-lead QBRs with vCIO, with focus on roadmap alignment, client goals, and risk management.
• Proactively identify upsell opportunities (projects, MRR, services, or products) based on client maturity and business drivers.
• Serve as the client’s advocate across internal departments, ensuring consistent service quality.
• Monitor client health, satisfaction, and renewal timing, initiating strategic conversations well in advance.
• Maintain detailed account plans and forecast pipeline accurately.
• Participate in strategic initiatives such as contract negotiations, client retention programs, or executive briefings.

Requirements:

• 4–6 years in Sales, Account Management, Client Success, or similar client-facing role (MSP or IT services preferred).
• Proven track record of success in achieving sales quotas, growing revenue within existing accounts and building long-term business relationships.
• High business and technical acumen with the ability to translate technical service into business value.
• Excellent communication, presentation, and strategic planning skills.
• Strong familiarity with MSP tools (e.g., ConnectWise, HubSpot/Salesforce, IT Glue).
• High energy, self-starter with internal motivation and strong drive to succeed.
• Active rolodex of contacts a plus.

Success Metrics:

• Quota attainment (MRR, professional services, upsells)
• New logo acquisition (bookings and revenue)
• MRR and project revenue growth
• Client retention & satisfaction (NPS/CSAT)
• Strategic roadmap execution
• Forecast accuracy and account plan quality

DEPLOY has been retained to find a Reporting & Data Architect Lead combines advanced reporting development with enterprise-level data governance and architectural leadership. In this role, you will own our client's enterprise reporting platform—designing robust Power BI solutions, managing shared data models, and ensuring the reporting environment remains secure, scalable, and high-performing.

You will also own our client's enterprise reporting standards and governance framework, ensuring reporting across all departments is consistent, trusted, and aligned with best practices. This includes defining reporting conventions, reviewing changes, onboarding departmental report creators, and stewarding enterprise reporting assets such as certified datasets and endorsed reports.

At the enterprise level, you will architect our client's data framework—defining how data is structured, named, documented, and shared across ERP, operational, manufacturing, and corporate systems. You will own the enterprise data dictionary, the centralized semantic model, and key architectural decisions around Microsoft Fabric and other data tooling. This role interacts frequently with executives to align data strategy with organizational growth and reporting needs.

Key Responsibilities

Enterprise Reporting (Hands-On Development)

• Build, optimize, and maintain enterprise-grade Power BI reports, dashboards, datasets, and data models.
• Develop and govern shared semantic models and reusable datasets that power enterprise-wide reporting.
• Use Microsoft Fabric, Dataverse, and related ETL/data management tools to shape and integrate reporting data sources.
• Manage dataset refresh schedules, performance tuning, workspace organization, gateway configuration, and reporting system reliability.
• Implement row-level security (RLS), workspace access patterns, and enterprise reporting permissions—Responsible, with the Director of Technology Accountable.
• Manage reporting governance artifacts including certified datasets, endorsed reports, and enterprise workspace standards.
• Support reporting scalability as our client grows (new factories, new business units, new product lines).

Enterprise Reporting Standards & Governance

• Own our client's enterprise reporting standards framework, covering naming conventions, modeling patterns, documentation practices, lifecycle management, visual design standards, and change control.
• Govern reporting development and deployment across the organization to ensure consistency and prevent duplicate or conflicting models.
• Review and approve reporting change requests, data model modifications, and access requests.
• Lead documentation and enablement for departmental report creators through training, guidance, and structured onboarding.
• Provide strategic direction around reporting maturity, sustainability, and enterprise alignment.

Enterprise Data Architecture

• Design and maintain our client's enterprise data architecture framework across ERP, operational, manufacturing, and corporate systems.
• Own the enterprise data dictionary, defining canonical field names, table structures, business definitions, and version control practices.
• Build and govern the centralized semantic model that powers reporting across the company.
• Advise and strongly influence enterprise-level decisions around Microsoft Fabric, data modeling strategy, and long-term architectural direction—and own the work that follows those decisions.
• Collaborate with engineering and system owners to coordinate schema changes, data integrations, and cross-system alignment.

Leadership & Collaboration

• Partner with C-suite and senior leaders to define reporting roadmaps, enterprise priorities, and data strategy.
• Communicate complex architectural concepts in clear, business-friendly terms.
• Lead cross-functional initiatives that require unified data structures or scalable reporting.
• Apply automation (Power Automate, Fabric pipelines) and AI tools to improve reporting efficiency, data quality, and governance workflows.

Ideal Candidate Profile

• Deep hands-on expertise with Power BI, Microsoft Fabric, data modeling, and cloud data platforms.
• Track record of establishing and enforcing enterprise reporting standards and governance.
• Strong architectural intuition: semantic modeling, master data definition, cross-system alignment, and scalable design.
• Able to operate as both an individual contributor and a strategic leader.
• Experience managing reporting governance artifacts (certified datasets, endorsed reports, workspace strategy).
• Comfortable influencing architectural decisions and guiding technical execution.
• Strong command of foundational tools and languages such as:
• DAX
• Power Query / M
• SQL
• Fabric pipelines / ETL tooling
• Experience with automation and AI-assisted analytics workflows.

Position Summary:

The Senior Executive Assistant (EA), C Suite & Office Operations Manager provides high level executive support to multiple C Suite leaders while overseeing the daily operations of AdaptHealth’s NYC Executive Office. This role blends advanced administrative leadership with operational management, ensuring the executive workplace functions efficiently, professionally, and in alignment with organizational priorities. The EA serves as a central coordination point for executive needs, office logistics, vendor relationships, and cross functional communication. Operating in a fast paced, high visibility environment, this position requires exceptional judgment, proactive problem solving, and the ability to manage complex priorities with discretion. This role is fully in person in the NYC Executive Office and reports to the Senior Executive Assistant, CEO Office.

Essential Functions and Job Responsibilities: 

Executive Support

• Lead complex calendar and priority management across multiple C Suite executives, ensuring alignment, efficiency, and readiness for all commitments.
• Act as the primary liaison for internal and external inquiries, exercising exceptional professionalism, confidentiality, and judgment.
• Prepare, refine, and organize briefing documents, executive summaries, presentations, and strategic materials.
• Proactively anticipate needs, resolve scheduling challenges, and ensure executives are equipped with the necessary information and resources.
• Maintain organized executive files and workflows to support seamless operations.

Office Operations Management

• Oversee day to day operations of the NYC Executive Office, ensuring a professional, efficient, and well supported workspace. 
• Manage vendor relationships—including facilities, IT support, building management, catering, and office services—and ensure quality execution of service agreements. 
• Maintain office supply inventory, oversee procurement, and manage budget-conscious purchasing decisions. 
• Serve as the on site operational lead, coordinating timely solutions to office, facility, or workspace issues. 
• Oversee logistics for onsite visitors, new hires, and traveling executives, ensuring workspace readiness and a positive guest experience. 
• Support compliance with facility and security requirements, including access coordination and building protocols.

Collaboration & Communication

• Serve as a key liaison between C Suite executives, internal teams, board members, and external partners, ensuring accurate and timely communication of priorities. 
• Draft and route correspondence, manage follow ups, and maintain alignment across executive stakeholders. 
• Partner closely with the Senior Executive Assistant and broader EA team to ensure integrated and consistent support across the C Suite.

Meeting & Event Coordination

• Coordinate leadership and cross functional meetings, including agenda creation, material preparation, minutes capture, and action item tracking. 
• Organize and support NYC-based executive events, leadership sessions, and onsite programming. 
• Assist with board meeting preparation, including materials, logistics, and scheduling.

Travel & Expense Management

• Arrange domestic and international travel—including flights, accommodations, ground transportation, and detailed itineraries—for multiple C Suite leaders. 
• Ensure timely and compliant submission, reconciliation, and tracking of executive expenses.

Project Support

• Support special projects through research, data collection, analysis, and report preparation. 
• Track milestones, deadlines, and project deliverables to ensure timely progress and follow through. 
• Maintain adherence to regulatory and privacy requirements, including HIPAA compliance.
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other education programs as required.
• Maintains compliance with AdaptHealth's Compliance Program.
• Performs other related duties as assigned.

Competency, Skills and Abilities: 

• Exceptional organizational and time management skills
• Strong written/verbal communication; proficiency in Microsoft Office Suite
• High discretion, multitasking under pressure, analytical problem-solving
• Proactive, adaptable in fast-paced settings
• Leadership-oriented, resourceful and capable of navigating ambiguity
• Results-driven, committed to continuous improvement

Education and Experience Requirements: 

• Bachelor's degree in Business Administration, Communications, or related field preferred
• Minimum 5 years executive assistant experience, preferably healthcare/corporate

Physical Demands and Work Environment: 

• Work environment may be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Must be able to lift 30 pounds as needed
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers or patients

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• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

• Customer Interactions:
  
  • Manage inquiries in areas such as Member Services, Medicare, and Billing , assisting Spanish- and English-speaking customers.
  • Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.

• Quality Service:
  
  • Uphold the organization's philosophy of extraordinary customer relations.
  • Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.

• Problem Resolution:
  
  • Analyze and evaluate customer issues to initiate and coordinate service recovery measures.
  • Document all member interactions meticulously following established procedures.

• Healthcare Knowledge
  
  • Demonstrate familiarity with health insurance terminology (copays, deductibles, claims, authorizations, etc.).
  • Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.

• Operational Excellence
  
  • Leverage a thorough understanding of company policies and processes to meet customer needs effectively.
  • Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.

• Performance Metrics:
  
  • Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.

• Compliance and Ethics:
  
  • Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.
  • Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.

• Tools and Systems:
  
  • Use multiple systems/screens while assisting callers effectively
  • Navigate CRM, EMR/EHR, and ticketing platforms effectively

• Experience:
  
  
  • Fluency in both Spanish and English (spoken and written) is required.
  • Minimum of two (2) years of customer service or healthcare member-interaction experience.
  • Previous call center experience and/or prior experience in the health insurance industry (preferred).

• Education:
  
  • High School Diploma or GED required.

• Skills:
  
  • Outstanding written and verbal communication skills.
  • Proven analytical and problem-solving abilities.
  • Ability to respond concisely and clearly to customer queries.
  • Strong critical thinking and problem-solving skills.
  • Typing speed of at least 35 WPM with a 5% or lower error rate.

• To thrive in this remote role, you'll need:

• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.

• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.

• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.

• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.

• Tech-Savvy: Comfort with technology and ability to learn new systems quickly.

• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment.

• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting.

• Adaptability: Ability to adapt to changing technologies and procedures while working remotely.

• Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.
• Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.
• Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.
• Career Growth: Abundant advancement opportunities within the organization.
• Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.
• Unique Perks:
  
  • Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).
  • Referral for Life Program™: Earn residual bonuses for referring employees who join the team and remain with the company.

Manager, Workplace Services & Experience

Our client is seeking a Manager, Workplace Services & Experience to support the daily operations of their newly established 90,000 sq. ft. corporate headquarters. This individual will serve as the primary onsite liaison between internal stakeholders and the external facilities management partner responsible for building operations.

This role plays a critical part in ensuring that the workplace environment operates efficiently and reflects the organization’s standards for a high-quality employee and visitor experience. The Manager will coordinate across internal departments and external vendors to maintain seamless facility operations, oversee service delivery, and support a positive and productive workplace.

Acting as the internal coordination hub for workplace services, this individual will help align internal teams during facilities-related contract reviews and vendor engagements while ensuring that onsite execution meets expectations. While the external facilities management provider leads major initiatives such as RFP development, vendor negotiations, and contract management, this role provides the internal leadership and day-to-day oversight necessary to ensure successful implementation and ongoing service delivery.

This position is onsite five days per week to maintain continuous operational support and visible workplace leadership. While approximately 300 employees follow a hybrid schedule and are primarily onsite Tuesday through Thursday, the building operates Monday through Friday. Therefore, this role maintains a consistent daily presence to ensure facilities, services, and workplace operations remain fully supported. Occasional remote flexibility may be available based on business needs.

Key Responsibilities

Facilities Coordination & External Partner Management

• Serve as the primary onsite point of contact for the organization’s external facilities management partner.
• Collaborate with the external facilities team during vendor selection and RFP processes.
• Coordinate internal feedback and approvals from departments such as Legal, Finance, IT, and senior leadership during contract review and execution processes, including DocuSign workflows.
• Help ensure vendor agreements are implemented successfully and services are delivered in accordance with expectations.
• Manage and triage day-to-day facilities issues, escalating matters as needed to maintain operational continuity.
• Support internal space planning activities including office moves, workspace adjustments, cube assignments, and facility enhancements.

Vendor & Office Services Oversight

• Assist with onboarding new service providers in collaboration with the external facilities management partner and internal stakeholders.
• Support documentation and internal coordination related to vendor agreements while external providers manage negotiations and execution.
• Monitor vendor performance across key services including cleaning, security, audiovisual services, catering, café operations, and building maintenance.
• Provide ongoing feedback and recommendations to improve service delivery and operational efficiency.
• Assist with tracking workplace-related expenses and coordinating with Finance to ensure budget alignment.

Reception & Visitor Experience

• Oversee daily reception operations to maintain a professional and welcoming environment for employees, guests, and visitors.
• Manage visitor protocols, security procedures, and logistics related to executive and board-level visits.
• Coordinate onsite logistics for leadership meetings, board meetings, and company events, including catering, conference room setup, and AV coordination with IT.

Office Operations & Employee Experience

• Manage daily office operations including supplies, mail distribution, shared workspace areas, and general office resources.
• Partner with HR and IT to support employee onboarding and workplace readiness.
• Assist in coordinating company events, town halls, and workplace culture initiatives hosted at the headquarters location.
• Help develop and maintain office policies, operational guidelines, and workplace procedures.
• Work closely with IT on conferencing systems, AV support, building access controls, and workplace technology needs.
• Coordinate with Internal Communications on office messaging, signage, and workplace announcements.
• Serve as a central point of coordination during office changes, organizational shifts, or workspace adjustments.

Process Improvement & Operational Excellence

• Document and maintain standard operating procedures (SOPs) for office and facilities workflows.
• Track recurring operational issues and vendor performance trends to identify improvement opportunities.
• Recommend initiatives that enhance workplace efficiency, cost management, and overall employee experience.
• Ensure workplace operations remain aligned with building policies, safety guidelines, and compliance standards.

Direct Reports

• Administrative Assistant
• Facilities Manager (Part-Time)

Qualifications

Education & Experience

• Bachelor’s degree or equivalent combination of education and experience.
• Experience leading workplace operations or corporate office services.
• Strong communication and stakeholder management skills with the ability to advocate for workplace initiatives.
• Demonstrated experience managing budgets and influencing cross-functional teams.

Required Qualifications

• Minimum 5+ years of experience in office management, facilities coordination, operations, or administrative leadership roles.
• Experience working with external vendors or service providers.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills with a strong attention to detail.

Preferred Qualifications

• Experience working within a corporate headquarters or large office environment.
• Familiarity with facilities management models that incorporate external service partners.
• Experience supporting senior leadership, executive meetings, or board-level visitors.
• Exposure to contract coordination, vendor agreements, or internal approval workflows.

Job Title: Workplace Associate (Account Manager)

Industry: Workplace Design / Commercial Interiors

Location (city, state): Rockville, MD

Assignment Type: Direct Hire

Pay: $70,000-80,000 annually (depending on experience)

Work Schedule: Full-time, Standard Hours (M-F)

Commute Format: In-office with potential for hybrid format after training

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a well-established workplace solutions and design organization that specializes in creating innovative and functional environments for businesses and institutions. Their culture values collaboration, creativity, and high-quality client service.

Job Description:

• Our client is seeking a motivated Workplace Associate to join their team and help strengthen and expand relationships with existing clients. This role focuses heavily on account management and relationship-building, ensuring clients receive consistent engagement, strategic recommendations, and exceptional service.
• The Workplace Associate will regularly connect with clients both virtually and in person to identify opportunities for workspace improvements, expansions, or reconfigurations. In addition to managing current accounts, the individual will also assist with generating new business opportunities through networking and consultative conversations.
• This role requires someone who is proactive, relationship-oriented, and comfortable working collaboratively with internal teams including design, project management, and client services to deliver successful projects from concept through installation.

Key Responsibilities:

• Manage and grow an existing portfolio of client relationships through consistent communication and regular check-ins.
• Conduct meetings with clients both at company offices and on-site to understand evolving workspace needs and identify potential opportunities.
• Provide consultative recommendations related to workspace improvements, furniture solutions, and layout enhancements.
• Maintain strong follow-up practices to ensure clients feel supported and informed throughout the lifecycle of projects.
• Record client interactions, needs, and updates within CRM systems to ensure accurate documentation and internal alignment.
• Work closely with internal teams such as design, project management, and client services to ensure smooth project delivery and high client satisfaction.
• Reconnect with past clients to explore new opportunities and maintain long-term relationships.
• Support business development efforts through networking, referrals, and strategic outreach when appropriate.
• Stay informed on industry trends and workplace design innovations to better advise clients and identify potential growth opportunities.
• Represent the organization at client meetings, site visits, and industry events as needed.

Qualifications:

• 2–5 years of experience in sales, account management, customer success, or a similar client-facing role.
• Experience selling physical products is preferred; comparable industries such as commercial interiors, office equipment, architectural products, flooring, or similar environments are strongly considered.
• Demonstrated ability to manage relationships and expand business within existing client accounts.
• Strong interpersonal and communication skills, with confidence engaging clients both in person and virtually.
• Organized and proactive approach to managing multiple clients and priorities simultaneously.
• Ability to work independently while maintaining strong collaboration with internal teams.
• Proficiency in Microsoft Office and general comfort with CRM systems or other business technology tools.
• Bachelor’s degree highly preferred.

Perks:

• Opportunity to work with a collaborative and highly creative team.
• Exposure to innovative workplace design projects across multiple industries.
• Career growth within a dynamic and relationship-focused environment.
• Potential for flexible work arrangements after onboarding and training.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Job Summary

The Department of Human Genetics is seeking a Senior Administrative Assistant to join our administrative team and serve as Administrative Assistant to the Chair. The primary responsibility of this position is to provide direct support to the Chair. Additional duties include assisting with faculty affairs, providing limited HR support, leading and supporting departmental events, offering programmatic support for academic activities, serving as a purchasing back-up, and helping to staff the front office.

Candidates for this position must excel in the following key skills: efficient and strong organizational skills, problem solving ability, excellent planning and follow-through, high quality writing skills, outstanding customer service and diplomacy, accuracy and attention to detail, and the ability to handle sensitive matters in a discreet manner.

The successful candidate will thrive in a fast-paced environment with dynamic priorities, demonstrating adaptability, professionalism under pressure, and the capability to balance multiple competing tasks while meeting deadlines. Building relationships and collaborating effectively with faculty, staff, and external partners across the Department and the Medical School will be essential.

This position will report jointly to the Department Chair and Administrative Manager.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Who We Are

The Department of Human Genetics (DHG) at Michigan Medicine is proud to be recognized as the first dedicated human genetics department in the United States. As one of nine basic science departments within the Medical School, our primary mission is to advance the fields of genetics and genomics through teaching and research, deepening our understanding of biology and human disease.

Our department is also known for its vibrant community. We host annual social events, including a department picnic and a departmental retreat, fostering connections among faculty, staff, and students. In addition, our engaged Administrative Team works closely together and enjoys socializing together.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

Assisting the Department Chair

• Draft, edit, format, and proof communications, documents, reports, presentations, and other technical writing using Word, Excel, PowerPoint, Dropbox, Outlook, Google Workspace, and website editing software. Requires understanding of the Department's strategic objectives and related data, with the ability to produce high-quality work products independently.
• Manage complex calendar for the Department Chair.
• Schedule meetings for Department Leadership, often coordinating with high-level University contacts in a professional and efficient manner.
• Organize and staff departmental meetings, including faculty and committee meetings. Responsibilities include preparing agendas, distributing meeting materials, recording minutes, conducting post-meeting surveys (using Qualtrics or similar software), and tracking follow-up actions.
• Coordinate domestic and international travel arrangements for the Chair, including airfare and transportation, hotel accommodations, detailed travel itineraries, and supporting materials.
• Prepare and submit expense reimbursement requests, reconcile P-card charges, and resolve any discrepancies.
• Perform other duties as assigned.

Event Management and Visiting Speaker Coordination

• Collaborate with Department leadership and the Communications Specialist to organize the annual seminar series and lectureships. Responsibilities include arranging speakers' travel (air and ground transportation, hotel accommodations, detailed itineraries, and necessary preparation materials) as well as processing reimbursements and honorariums.
• Coordinate on- and off-campus departmental events in partnership with Department leadership and the Communications Specialist, ensuring event objectives are met. Duties include managing event budgets and logistics (room scheduling, equipment, vendor relations, catering, invitations, RSVPs, and communications), and tracking and documenting follow-up activities as needed. Key annual events include the Department's picnic, faculty retreat, and annual retreat.

Access and Human Resources Assistance

• Provide limited support for student temporary appointments, including preparing job postings and offer letters, processing appointments, and assisting with onboarding and offboarding.
• Manage Department building access, key requests, and Level 2 access, ensuring all necessary lab safety training requirements are met prior to granting access.
• Collaborate with the Children on Campus Program and EHS to support high school appointments, including coordinating the Genetics Immersion Program and assisting with high school students working in faculty labs during the summer.

Faculty Affairs Assistance

• Assist with the faculty recruitment process, including arranging candidate visit schedules; coordinating air and ground travel reservations, hotel accommodations, and detailed travel itineraries; and preparing necessary materials. Serve as the primary contact and escort for faculty candidates. Support the appointment process for newly selected faculty in collaboration with the Office of Faculty Affairs and Department Leadership, and help onboard new faculty members.
• Assist with the faculty promotion process in coordination with Office of Faculty Affairs and Department Leadership.
• Support faculty appointments in partnership with the Office of Faculty Affairs and Department Leadership, including emeritus and adjunct appointment renewals, LEO lecturer renewals, appointment changes, faculty retirements, and terminations. Assist with both onboarding of new faculty and offboarding of departing faculty.

Programmatic Support

• Support Department-sponsored academic activities, including coordinating student and research fellow attendance at the American Society of Human Genetics (ASHG) conference and organizing the Department's alumni event at ASHG. Also assist with staff and faculty attendance for student recruitment efforts at the ABRCMS conference.
• Provide support for the Department's two summer academic programs: the Genetics Immersion Program, which introduces high school students to genetics, and the Summer Student Program, which engages undergraduate students to learn about our master's and PhD programs in genetics.

Primary Purchasing Back-up

• Serve as the primary purchasing back-up for the Department helping to process M-Marketsite carts when the Purchasing Clerk is out of the office.

General Front Office Support

• Serve as a key front office contact, sharing responsibilities such as answering phones, accepting packages, greeting visitors, opening and closing the office, cleaning up after hosted events, scheduling conference rooms, and distributing mail. Submit general fund facility work orders as needed.
• Provide administrative support to other faculty members as needed, including coordinating complex travel arrangements and scheduling large meetings.

Required Qualifications*

• Bachelor's degree and a minimum of two years of relevant experience.
• Exceptional organizational skills, accuracy, attention to detail, and follow-through.
• Effective at working independently as well as collaboratively within teams.
• Flexibility, a positive attitude, and a strong work ethic.
• Proven ability to prioritize tasks with conflicting deadlines, manage interruptions, and meet deadlines.
• Excellent oral and written communication skills, with experience in editing, proofing, and writing.
• Strong computer skills, including proficiency in MS Word, Excel, PowerPoint, Adobe Acrobat, and Google Workspace; willingness to learn new software platforms.
• Ability to take direction from multiple supervisors and coordinate with various offices across the University.
• Demonstrated ability to interact professionally and confidentially with a diverse range of stakeholders.

Desired Qualifications*

• Experience scheduling meetings and managing calendars for one or more leaders.
• Experience arranging travel for others in an assisting role.
• Experience preparing expense reimbursements.
• Experience preparing agendas for outside visitors.
• Experience with event coordination and planning.
• Advanced computer skills, including proficiency with Excel, Concur, MS Word, PowerPoint, Adobe Acrobat, Outlook, Google Workspace, Dropbox, Qualtrics or other survey software, and website editing software.
• Thorough knowledge of University travel and reimbursement policies and procedures

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.