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AGE Solutions is preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program. These roles cover RMF practitioners and continuity planners familiar with eMASS, AI-based monitoring, and DISA compliance.

Who We're Looking For:

• 
  
• COOP Planners, RMF Analysts, Cyber Compliance Experts
  
• Plan and support continuity of operations and ISCP testing
  
• Incumbents encouraged to apply
  

Clearance: TS/SCI
Certifications: RMF/eMASS, ITIL v4, Security+
Experience: 8 to 15 years

This position is part of a pipeline for a future opportunity supporting the JSP ETM program. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

We are looking for a Task Order Project Manager (TOPM) to join our team in support of a DoD customer in Alexandria, VA. The TOPM serves as the project manager for a large, complex task order (or a group of task orders affecting the same system) and assist the Program Manager in working with the Government Contracting Officer (KO), the task order-level Task Order Managers, Government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall management of the specific task order(s) and ensuring that the technical solutions and schedules in the task order are implemented in a timely manner.

Responsibilities Include:

• 
  
• Develops a Task Order Management Plan (TOMP) describing the technical approach, organizational resources and management controls to be employed to meet the cost, performance and schedule requirements
  
• Conducts contract Kick-off and In-Process Reviews (IPR) with government stakeholders
  
• Develops a Transition Plan, 8570/8140 report, and Monthly Progress Reports (MPRs).
  
• Create, review, and ensure all deliverables for the project are submitted on time.
  
• Develop, maintain, and manage the Integrated Master Project Schedule (IMPS) to include milestones, critical path, and resources to ensure timely delivery of government-required deliverables.
  
• Allocate contractor personnel and manage project staffing, operations, and performance
  
• Identify, track, and resolve assigned project issues and risks
  
• Communicate daily project status, risks, and issues to Program Managers (PMs) and Points of Contact (POCs).
  
• Attend and support Daily Scrum (0700 EST) and other required meetings.
  

Required Skills, Qualifications and Experience:

• 
  
• Minimum Requirement:
  
  • 
    
  • (5) years relevant experience and 5 years of leadership experience with progressively higher responsibility in the public and/or private sector in the IT and/or consulting fields.
    
  
  
  
• Education:
  
  • 
    
  • BS or BA or four (4) additional years of related experience.
    
  
  
  
• Certification Requirements:
  
  • 
    
  • Must have Project Management certification (i.e. Project Management Professional (PMP) Certification, other recognized certification, etc.).
    
  
  
  
• Clearance Requirement:
  
  • 
    
  • This position requires a SECRET with a Tier 5 investigation.
    
  
  
  

Compensation: $95,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is preparing for a significant contract supporting the Joint Service Provider (JSP) Enterprise Transport Management (ETM) program. This role group covers executive-level management and program oversight functions across IT infrastructure and ITSM strategy.

Who We're Looking For:

• 
  
• Program Directors, Infrastructure Ops Managers, ITSM Leads
  
• Proven experience in DoD IT environments (10 - 25 years)
  
• Strategic leadership, operational oversight, and cross-functional coordination
  
• Incumbents encouraged to apply
  

Clearance: TS/SCI
Certifications: PMP, ITIL, AWS/Sec+
Experience: 10 to 25 years in enterprise IT program leadership

This position is part of a pipeline for a future opportunity supporting the JSP ETM program. Employment is contingent upon contract award and government customer approval. AGE Solutions is actively engaging talent ahead of award and encourages both current incumbents and new candidates to express interest.

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is looking for a Senior Cyber Cloud Assessment Engineer to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. As a Team Lead, you will be responsible for performing analysis, conducting independent validations of assessments, and Continuous Monitoring (ConMon) for authorized CSPs and CSOs.

Individuals in this role must be available to work full-time on-site at Ft. Meade, MD.

Responsibilities Include:

• 
  
• Conduct cybersecurity assessments and validations of Cloud Service Offerings (CSOs) in support of the Department of Defense (DoD) Provisional Authorization (PA) process.
  
• Evaluate Cloud Service Provider (CSP) documentation packages following government guidance and procedures, including key artifacts such as the Cloud Architecture Diagram, System Security Plan (SSP), SSP Addendum, Readiness Assessment Report (RAR), System Architecture, Security Assessment Plan (SAP), Security Assessment Report (SAR), and associated Plans of Action & Milestones (POA&Ms).
  
• Review, analyze, and process additional documents including Change Requests, Extension Requests, Deviation Requests, Whitelist Requests, Corrective Action Plans, templates, process guide approvals, and continuous monitoring (ConMon) artifacts for existing Provisional Authorizations.
  
• Prepare and deliver up to 30 Cloud Security Assessment Packages annually, each including validated cybersecurity controls, certifier recommendations, and a statement of residual risk.
  
• Participate in technical kickoff meetings and review preliminary documentation to assess a CSP's readiness posture.
  
• Analyze and provide detailed feedback on CSP submissions such as the RAR, SAP, SSP, and architectural diagrams.
  
• Assess and document the operational impact of authorizations, changes, and vulnerabilities on the CSP environment.
  
• Develop Cloud Security Assessment Packages in accordance with established guidelines, including the SAR, POA&M, and any Deviation Requests.
  
• Draft Authorization Recommendation Memoranda outlining CSO compliance with DoD cybersecurity controls, residual risks, and technical findings.
  
• Prepare formal DoD Provisional Authorization memoranda, detailing authorization length, CSO boundary, services provided, operating conditions, DoD usage considerations, and follow-on activities.
  
• Validate CSO controls within eMASS or other government-provided Governance, Risk, and Compliance (GRC) tools; ensure accurate tracking in the Mission Status Report (MSR).
  
• Review and verify the Customer Responsibility Matrix (CRM), ensuring proper control inheritance is reflected in eMASS/GRC systems.
  
• Upload authorization conditions as system-level POA&Ms in eMASS and monitor their resolution.
  
• Organize and associate all received documentation with applicable security controls within eMASS.
  
• Maintain and update the DoD Cloud Process Guide, including all checklists, templates, forms, and guidance documents.
  
• Assist in developing internal requirements and how-to guides for assessors conducting CSP validations.
  
• Document and refine assessment procedures and validation best practices to align with DoDI 8510.01 and the DoD Cloud Computing Security Requirements Guide (SRG).
  
• Contribute to the ongoing development and annual updates of the DoD Cloud Assessment Process Guides as requested by the Government.
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Eight (8) years of overall experience in cybersecurity or network security position
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM/IA Technical (IAT) Level III certification
  
• Familiarity with security controls for Azure, AWS, and assorted cloud platforms
  
• Solid understanding of DoD Risk Management Framework (RMF), DoDI 8510.01, and DoD Cloud Computing Security Requirements Guide (SRG)
  
• Familiarity with security controls for Azure, AWS, and assorted cloud platforms
  
• Hands-on experience with eMASS or other government-provided GRC tools
  
• Familiarity with cloud security documentation, including SSPs, SARs, RARs, and POA&Ms
  
• Ability to analyze complex cloud architectures and provide accurate risk assessments
  
• Strong technical writing and communication skills to produce security assessment reports and formal recommendations
  
• Applicants must reside within a commutable distance of Ft. Meade, MD in order to work onsite full time.
  

Compensation: $110,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

AGE Solutions is looking for a Cyber Cloud Assessment Engineer to join our team in support of a cybersecurity risk management and assessment program with our DoD customer. In this role, you will be part of a team responsible for performing analysis, conducting independent validations of assessments, and Continuous Monitoring (ConMon) for authorized CSPs and CSOs.

Individuals in this role must be available to work full-time on-site at Ft. Meade, MD.

Essential Duties and Responsibilities

• 
  
• Conduct cybersecurity assessments and validations of Cloud Service Offerings (CSOs) in support of the DoD Provisional Authorization (PA) process
  
• Prepare 30 Cloud Security Assessment Packages per year, including validated cybersecurity controls, certifier's recommendations, and residual risk statements
  
• Review Cloud Service Provider (CSP) documentation packages, including architectural diagrams, System Security Plans (SSP) with Addendums, Readiness Assessment Reports (RAR), Security Assessment Plans (SAP), and Security Assessment Reports (SAR)
  
• Evaluate supporting materials such as POA&Ms, Change Requests, Extension and Deviation Requests, Whitelist Requests, Corrective Action Plans, and applicable templates, checklists, and Continuous Monitoring (ConMon) artifacts
  
• Attend technical kickoff meetings to evaluate and document the CSP's security posture and readiness for assessment
  
• Analyze and provide feedback on assessment documentation, including the RAR, SAP, SSP, and system architecture diagrams
  
• Identify and document the operational impact of security authorizations, changes, or identified vulnerabilities within the CSP's environment
  
• Develop complete Cloud Security Assessment Packages in accordance with DoD standards, ensuring inclusion of SARs, POA&Ms, and Deviation Requests
  
• Create authorization recommendation memorandums summarizing compliance with DoD cybersecurity controls, technical evaluation results, and residual risk considerations
  
• Draft DoD PA memorandums outlining CSO boundary definitions, service offerings, authorization duration, terms and conditions, DoD usage considerations, and follow-on actions
  
• Validate implementation of CSO controls within eMASS or a government-provided GRC platform, and log assessment completion in the Mission Security Review (MSR)
  
• Review the Customer Responsibility Matrix (CRM) and ensure correct inheritance mapping within eMASS or the designated GRC tool
  
• Enter all authorization conditions into eMASS as system-level POA&Ms and monitor for timely resolution
  
• Upload and associate all CSP documentation with applicable security controls in eMASS or the appropriate system of record
  
• Track and manage all CSO-related data using the Team Lead Resource (TLR) Assessment Database
  
• Maintain and update the DoD Cloud Process Guide and associated templates, forms, checklists, and documentation
  
• Contribute to the development of internal instructions, how-to guides, and reference material to support consistent assessor workflows
  
• Ensure assessment activities are conducted in compliance with DoDI 8510.01 and the DoD Cloud Computing Security Requirements Guide (SRG)
  
• Document assessment methodologies and validation best practices to continuously improve assessment accuracy, consistency, and process efficiency
  
• Support the ongoing development and annual updates of the DoD Cloud Assessment Process Guides in alignment with evolving policy and government directives
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Five (5) years of overall experience in cybersecurity or network security position
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM/IA Technical (IAT) Level II certification
  
• Working knowledge of DoD Risk Management Framework (RMF) and DoDI 8510.01
  
• Familiarity with the DoD Cloud Computing Security Requirements Guide (SRG) and associated cloud security policies
  
• Familiarity with security controls for Azure, AWS, and assorted cloud platforms
  
• Experience conducting security assessments and developing security documentation (e.g., SSP, SAR, POA&M, SAP)
  
• Proficiency with eMASS or equivalent Government Risk and Compliance (GRC) tools
  
• Demonstrated ability to interpret and apply NIST SP 800-53 security controls in cloud environments
  
• Strong analytical and technical writing skills with the ability to communicate complex topics clearly
  
• Applicants must reside within a commutable distance of Ft. Meade, MD in order to work onsite full-time.
  

Work Environment:

• 
  
• Must be able to sit for long periods
  

Compensation: $85,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

The Broward County Board of County Commissioners is seeking qualified candidates for Treatment Plant Operator - Water (Water and Wastewater Services Division).

Performs skilled operational and regulatory work in the testing and treatment of City water in compliance with all applicable regulations and guidelines.

Works under general supervision, independently developing work methods and sequences.

Requires six (6) months experience in operation or maintenance of mechanical, hydraulic, or electrical equipment similar to that utilized in treatment plant operations or completion of the Pre-Apprenticeship program in either Water Operations or Wastewater Operations through Junior Achievement of South Florida.

Must obtain the Class C Water or Wastewater Plant Operator License within two (2) years of hire.

Preferences

* Vocational /Technical school certification or Associate's Degree or higher in Biology, Chemistry, Engineering, Environmental Science, Water or Wastewater Treatment, Public Administration or closely related field.

* Possession of a C, B or A Florida State Operator license in Water Treatment.

* Possession of a C, B, or A Florida State Operator license in Wastewater Treatment.

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Understands, implements, maintains and assists the processing of millions of gallons of wastewater entering the plant and following various biological, mechanical and chemical processes to return treated waters meeting state and federal safety standards back into the environment.

Performs routine to complex maintenance and repair duties of water equipment and facilities; collects water samples for testing; performs and records chemical adjustments and laboratory sampling and testing; ascertains treatment performance and quality; monitors and sets chlorine machinery to obtain proper chemical usage readings; operates and maintains pump stations; records daily pump readings, records flows, time of flows, pressures, and chemical usage.

Performs clerical duties, data entry, process control, calculations and runs quantitative and qualitative analysis and interprets data for performance evaluation.

Runs vacuum building system; collects samples from off sight station; receives chemical deliveries on and off sight; maintains and monitors backwash filter.

Checks plant equipment and troubleshoots plant problems; diagnoses, troubleshoots and writes work orders when a malfunction has been discovered; performs frequent rounds checking the status of water and wastewater treatment units, tanks and machines; performs a variety of routine cleaning activities in order to ensure the safety and cleanliness of facility/treatment plant; proper start up and shut down of different tanks and pumps according to conditions and supervisor directives; resets plant to proper operating conditions caused by storms and power outages.

Computes a variety of work orders to document treatment plant activity, request maintenance, repairs, and compile statistics for periodic reports.

Monitors treatment plant operations to ensure compliance with State and County regulations standards and verifies process is operating efficiently and effectively; checks on storage and inventory of chemicals.

Performs related work as assigned.

• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. Well.
• Decision Quality: Makes good and timely decisions that keep the organization moving forward. Swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pursues, explores, and develops ways to ensure own work is as effective as possible within all relevant processes. Shares an analysis of process problems with stakeholders; discusses how to resolve the issue.
• Ensures Accountability: Holds self and others accountable to meet commitments. Accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
• Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office equipment or tools within moderate tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to toxic/caustic chemicals.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 1

Location: United States; Atlanta

Experience: Associate Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Customer Engagement & Support

• 
  
• Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
  
• Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
  
• Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
  
• Provides accurate and timely case updates in alignment with incident severity and communication standards.
  
• Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
  

Case Ownership & Management

• 
  
• Manages assigned support cases through resolution with appropriate guidance and escalation.
  
• Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
  
• Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
  
• Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
  
• Performs log review and configuration analysis to support root cause identification.
  

Technical Problem Solving & Analysis

• 
  
• Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
  
• Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
  
• Identifies patterns in recurring issues and raises observations to senior team members for review.
  
• Contributes to internal knowledge base articles and documentation to improve support efficiency.
  
• Shares learnings and troubleshooting approaches with the team to build collective knowledge.
  

Product & Domain Knowledge

• 
  
• Demonstrates working knowledge of supported products and underlying technologies.
  
• Resolves routine and moderately complex technical issues within assigned product areas.
  
• Applies product knowledge to evaluate customer environments and configurations with guidance.
  
• Supports customers with standard deployment, configuration, and operational recommendations.
  
• Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
  

Escalation & Incident Support

• 
  
• Follows established escalation procedures to ensure timely resolution and appropriate visibility.
  
• Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
  
• Assists in building and maintaining lab environments as needed to support issue diagnosis.
  

Collaboration & Continuous Improvement

• 
  
• Participates in team knowledge-sharing sessions and enablement activities.
  
• Provides feedback on tools, documentation, and processes to improve support effectiveness.
  
• Collaborates with cross-functional teams as needed to support customer outcomes.
  
• Supports ongoing initiatives to improve workflows, consistency, and customer experience.
  

Minimum Qualifications, Education, and Skills

• 
  
• Bachelor's degree or equivalent practical experience.
  
• 1-3 years of technical support or engineering experience in a customer-facing environment.
  
• Ability to manage multiple support cases with guidance while maintaining service quality.
  
• Strong written and verbal customer communication skills.
  
• Demonstrated commitment to customer satisfaction and continuous learning.
  
• Experience with log analysis and troubleshooting fundamentals.
  
• Working knowledge of database fundamentals, including basic SQL queries.
  
• Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

• 
  
• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

Keyfactor Privacy Notice

The Broward County Board of County Commissioners is seeking qualified candidates for Construction Project Management Supervisor.

THIS JOB ANNOUNCEMENT WILL REMAIN OPEN UNTIL SUFFICIENT NUMBER OF APPLICATIONS ARE RECEIVED AND MAY CLOSE AT ANYTIME.

The Construction Project Management Supervisor with the Seaport Facilities Maintenance Division is responsible for performing advanced professional and administrative work in managing maintenance projects for the Port Everglades Department. Specifically:

• Oversee water/sewer, stormwater design, construction, and other infrastructure to include regulatory compliance.
• Review as-built drawings, architectural, engineering plans, and specifications to ensure compliance with federal, state, and local building codes.
• Monitor and manage maintenance and capital projects
• Manages and supervises contractors and consultants in their performance and adherence to contract specifications; negotiates construction and consultant contracts, amendments, change orders, and work authorizations.
• Review plans and specifications of projects; proposals, engineering calculations, pay applications, permit packet and invoices.
• Reviews progress of maintenance projects and resolves construction-related issues; negotiates fees and scope with consultants. Signs and seals permit applications and drawings.
• Monitor and escort contractors and consultant throughout the Port to perform their services.
• Keep track of work orders in AIM to update notes, status, and pictures as required.
• Reviews bids for conformance to maintenance & construction specifications; administers and manages consultant and contractor contracts for adherence and performance; assists in the bidding process and contract packet development.
• Holds periodic meetings with contractors and consultants to review work progress and manages all aspects of the project.
• Reviews and approves proposals, invoices and payment requests from contractors and consultants; prepares vendor evaluations at the conclusion of projects. Monitor and oversee contractors goal assignment with OESBD (small business).
• Assists in the preparation of new fiscal year budget requests; carries out special assignments requested by the Division Assistant Director and performs related work as assigned.
• Coordinates with internal supervisor, Port Maintenance Manager, stakeholders, including Port users and County Agencies, i.e., County Attorney, Purchasing Division, Finance, Small Business, Risk Management, Operations, Security, BSO, Fire Rescue, Health Department, Water and Wastewater Department, other county agencies, local agencies, state, and federal agencies.
• Performs other related duties as required.
  
  

Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

Engineering License OR Architectural License OR NCIDQ (Space Planning Only) based upon area of assignment.

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Manages and monitors construction contractors and consultants; develops, administers and negotiates construction and consultant contracts, master plan studies, amendments, change orders, and work authorizations.

Coordinates stakeholders including user and County agencies: County Attorneys, Purchasing, Small Business Division, Building Departments; FDOT and other regulatory agencies.

Supervises other project managers and engineering technicians; performs reviews and oversight of projects managed by subordinates; reviews plans and specifications, engineering calculations, pay applications, invoices, and Florida Building Code.

Reviews project progress and resolves design and construction related issues; negotiates fees and scope with consultants; designs projects, signs and seals construction documents, permit applications and reports.

Assists with contract developments and bidding process; reviews bids for conformance to construction documents; administers and manages consultant and contractor contracts for adherence and performance.

Establishes a Quality Control/Quality Assurance (QC/QA) Project Program and procedures for the Project Management Section and the Division to standardize the project management process, improve quality and performance.

Carries out special assignments requested by Division Director; meets with subordinates to review the status of their assigned projects; prepares job performance evaluations for subordinates.

Conducts meetings with consultants and contractors to review progress of work and manage all aspects of the project; reviews and approves invoices and payment requests from consultants and contractors; assists in the preparation of new fiscal year budget requests.

Performs related work as assigned.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of electronic office equipment or tools within moderate tolerances or limits of accuracy.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

Competencies

• Financial Acumen

• Manages Complexity

• Decision Quality

• Balances Stakeholders

• Plans and Aligns

• Ensures Accountability

• Drives Results

• Develops Talent

• Communicates Effectively

• Situational Adaptability

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.