Lt Technology Services Jobs in Usa

22,466 positions found — Page 12

Therapy Services Technician
🏢 Mercy
Salary not disclosed
Fort Smith, AR 2 days ago
Find your calling at Mercy!Under the direction of the therapist (PT, OT, SLP) or assistant (PTA, OTA), only assists the therapist with therapeutic interventions. The Therapy Services Technician does not provide patient care. Works cooperatively with others as part of a team, recognizes the importance of group goals. Performs designated nonclinical support tasks essential to providing care to the patient. Assists with the transportation of patients to and from scheduled therapy appointments as well as other assigned duties. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.Position Details:

Therapy Services Tech

PRN

Mercy - Fort Smith - Chad Colley

MINIMUM REQUIREMENTS:
Education: High school diploma or equivalent required.
Experience: One year previous patient care experience preferred.
Certification/Registration: Must be CPR certified and be able to respond to emergency situations.
Other skills & knowledge:
(skills, knowledge, abilities)
Excellent communication skills.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.



keyword(s): Therapy Tech
permanent
IT Support Specialist - Service Desk
Salary not disclosed
Omaha, NE 2 days ago

Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments.


All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD works within an ITIL, metrics driven service operation environment providing technical set-up, support, service, and creative solutions for technology users. The ITSS-SD functions as a member of the Central Action Center (Service Desk) call center, owning and sharing tasks as workload as volume dictates. Must be capable of remote support, phone and chat support, support via e-mail, multi-team collaboration, and other duties as assigned. They will also coordinate with our Mobile Action and Learning Environments teams to deliver fully comprehensive support. All IT Support Specialists work in a 0-3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.


The ITSS-SD must be able to work independently on moderately complex Windows and Apple technology while following documented protocols. All team members create documentation for the division's knowledge base. This role requires remaining current with emerging technologies via training, self-study, and peer interaction.


The ITSS-SDs are expected to understand and follow consistent defined processes for all service interactions while observing established standards. All team members focus on continual improvement in all areas.



  • At all times employees are expected to uphold Creighton's core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
  • Assists users, via telephone, remote tool and/or on-site visits, in troubleshooting and resolving Windows and Apple hardware and software issues. Recommends technical solutions for Creighton Users. Documents all workflow using standard incident/request management tools. Solves moderately complex problems and may coordinate required effort from multiple support groups. Tier1, Tier2 Incident and request fulfillment.
  • Basic operational support. May have defined role within a team working towards stated objectives. All workflow and results are documented in a ticketing application. Process and knowledge documentation for all tasks.
  • Moderately complex solution development and implementation for common problems and services. Work incidents and service requests that require moderate planning, testing, evaluating, and coordination. May involve multiple teams and vendors to resolve.
  • Maintains and applies knowledge of Microsoft and Apple hardware, software, and operating systems including Apple, Microsoft and Android mobile technology. Learning new technology and sharing associated knowledge with others.
  • Team meetings and other duties as assigned which may become a permanent duty of the position.

Qualifications:



  • Bachelor's degree in related area and/or equivalent technical experience preferred.
  • Minimum of 2 years combined experience in on or more of the following:

    • Phone, deskside and/or remote based technical support experience for Microsoft and Apple technology.
    • Working with Ivanti and/or Apple JAMF endpoint management platforms (or equivalent).
    • Supporting mobile devices including Apple, iOS, Android, and Microsoft
    • Understanding of basic TCP/IP network topologies and related technology.


Knowledge, Skills, and Abilities:



  • Mobile Device Support - End User
  • Service Desk Support - End User
  • Hardware Support - End User
  • Microsoft Office Suite Support including O365
  • Windows OS / Apple OSx / iOS / Android - Familiarity
  • Application Support - End User
  • Peripheral Support - End User
  • Video Conferencing - Video/Voice - End User
  • Remote conferencing familiarity including Zoom and MS Teams
  • Projection and display system support
  • A/V presentation & capture systems
  • TCP/IP network concepts
  • Professional phone etiquette
  • Customer service focus
  • Accountable
  • Adaptable
  • Collaborative and teamwork-oriented
  • Customer relationship manager
  • Innovative and creative thinker
  • Mission and service-oriented
  • Openness (zest) for learning
  • Results-oriented
  • Excellent communication skills
  • Professional phone etiquette
  • Self-starter
  • Detail-oriented
  • Dependable

Licenses/Certifications:



  • ITIL Foundations Certification or pass within first 6 months of accepting this position
  • ITF Certification within first 6 months of accepting this position
  • Windows and Apple certifications preferred
Not Specified
Information Technology Professional (IT Support)
✦ New
Salary not disclosed
Job Title : Information Technology Professional (IT/CTN/IS) Category / Component : Enlisted
- Both Overview Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by operating and defending networks, conducting cyber operations, and producing intelligence for decision makers across the Navy.

Key Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders.

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and intelligence production; strict requirements for handling classified information and complying with security and information assurance standards; shift work, duty rotations, and deployments afloat and ashore.

Work Environment Worldwide assignments ashore at information warfare and intelligence commands and afloat on ships, aircraft, or submarines; work in secure facilities, server rooms, operations centers, and shipboard communications spaces; close teamwork within information warfare and intelligence teams and with supported operational units.

Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.

Direct enlistment into IT, CTN, or IS pipelines from civilian life based on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet screening criteria and community requirements; Reserve accession pathways for prior service or qualified civilian professionals when manning needs allow.

Qualifications All Navy jobs require meeting general enlistment or commissioning standards, which typically include: Eligibility to serve in the United States Navy, which may involve United States citizenship or other legal residency and work status, depending on the program and current law and policy A high school diploma or equivalent for enlisted positions, and a bachelor's or qualifying professional degree for officer positions Meeting age limits that vary by program and are set in law and Navy policy.

Some communities have more restrictive age ranges Meeting medical, vision, and dental standards, including body composition and physical fitness requirements, with some jobs requiring more demanding standards Meeting character and conduct standards, including background screening Achieving required test scores for your program, such as the Armed Services Vocational Aptitude Battery for enlisted roles or officer qualification tests for officer programs Eligibility for a security clearance when required for your rating or designator Additional qualifications can include specific skills, education, licensure, or experience that are unique to a job or community and will be reviewed with you by a recruiter.

Additional qualifications for this job may include: United States citizenship or equivalent status as allowed by law and policy, with most billets requiring citizenship; high school diploma or equivalent; at least 17 years of age; strong interest and aptitude in computers, networks, cyber operations, and analytical work; eligibility for a security clearance at the Secret or Top Secret level depending on the billet.

Education Education benefits are available through standard Navy programs such as Tuition Assistance, the Post-9/11 GI Bill, ACE-recommended college credit for Navy training, Navy COOL-funded certifications, USMAP apprenticeships, and other Navy College Program opportunities.

Specific options depend on the Sailor's status, training, and current Navy policy.

Pay, Benefits & Service Pay, benefits, and service commitments follow standard Navy Active and/or Reserve policies for this type of role, including basic pay, allowances when eligible, health coverage, and retirement options.

Exact entitlements, special pays, and service obligations depend on program, component, years of service, and current law and Navy guidance.

Incentives Incentives such as bonuses, special pays, and loan repayment may be available at times for specific ratings or communities, but they change frequently and cannot be guaranteed.

Applicants must confirm current incentives and eligibility with an official Navy recruiter or authoritative Navy source.

Notes and Disclaimers This description is a general overview of typical duties, training, and opportunities in this community.

It does not replace official Navy instructions, policies, or contracts and does not guarantee specific assignments, training, incentives, or outcomes.

Actual opportunities depend on Navy needs, individual performance, screening results, and current law and policy.5c143e31-5e48-4549-b638-05792d185386
Not Specified
Agronomic Service Representative
✦ New
Salary not disclosed
Columbus, Ohio 1 day ago
Please note: The territory for this position will support Ohio. Optimal support location for this role is in the Columbus area.

At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds and crop protection innovations to enhance the prosperity of farmers. To support this challenge, Syngenta’s Commercial Team is currently seeking an Agronomic Service Representative for Syngenta’s Ohio territory.

In this role, you will provide agronomic expertise within the district team. You will collaborate with sales teams to position on-farm solutions for growers through our retail channel partners by assisting with the development and delivery of Syngenta products and our agronomic messaging in the marketplace.

Accountabilities:

- Partner with our research and development team to gain technical knowledge of cutting-edge new products prior to registration and drive engagement through GrowMore trial demonstrations.
- Prepare and facilitate training both internally and externally on Syngenta’s portfolios and assist in developing the district campaign.
- Accountable for sales performance by providing technical and agronomic support and training to internal stakeholders, such as Retail Representatives, AgriEdge Specialists, and external stakeholders, such as growers, retailers, and distribution channel partners.
- Manage GrowMore sites as applicable and, with the engagement of the Technical Development Lead and the local Crop Protection Field Development Scientist, execute Sales Support trials at universities. Coordinate trial efforts within the local area through Retail Representatives and channel partners, and develop sales support materials to support marketing initiatives.
- Partner with the Ohio Sales Team to lead training on all key Syngenta products and solutions for locally assigned areas, working with sales teams, channel partners, and growers. Plan strategies to effectively compete against competitor products.
- Collaborate with district sales teams to position Syngenta's portfolio on farms, supporting our go-to-market strategy with retail customers, and provide agronomic leadership in developing campaign plans for the district.
- Develop business relationships with key internal personnel who influence the local market area, such as AgriEdge Specialists, Retail Representatives, District Managers, Technical Development Leads, Customer Unit Marketing Leads, Technical Product Leads, Crop Protection Field Development Scientists, and Technical Service Representatives. Maintain relationships with external influencers, such as key retailers and distribution partners.
- Provide guidance, training, and direct involvement as needed to assist with Syngenta service calls.

Required:

- A minimum of a Bachelor’s degree, preferably in Agronomy and/or related field. Master’s, Ph.D. degrees in Agronomy or other agriculture are highly preferred.
- A minimum of 2 years of previous experience, as well as strong technical background.
- Up to 20% travel is required within the Territory
- Must be eligible to work in the United States without sponsorship support from Syngenta

Desired:

- 5 years of previous related experience with strong interpersonal skills and an agricultural background.
- Ability to teach/train and diagnose agronomic concerns and to communicate very technical information to Retail Representatives, retailers, and growers in layman’s terms.
- Technical knowledge of product portfolio, product pipeline, and product value propositions.
- Agronomic theory – knowledge of farming best practices, seed technologies, and crop protection.
- Ability to create a professional and successful working environment with Retail Representatives, District Managers and other key Syngenta personnel.
- Possess the ability to demonstrate leadership with the technical community and within the district.

What We Offer:

- A culture that celebrates belonging and collaboration, promotes professional development and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs.
- Full Benefit Package (Medical, Dental & Vision) that starts your first day.
- 401k plan with company match, Profit Sharing & Retirement Savings Contribution.
- Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits.

Syngenta has been ranked as a top employer by Science Journal. Learn more about our team and our mission here: is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

WL: 4A

#LI-Remote

About Syngenta

At Syngenta Crop Protection, we're pioneering solutions that safeguard global food security while championing sustainable agriculture. As a world market leader headquartered in Switzerland, we empower farmers with innovative crop protection technologies that defend against nature's toughest challenges. We unite advanced science with digital solutions to develop intelligent crop protection that maximizes yields while minimizing environmental impact. Join our mission of revolutionizing plant protection from seed to harvest.
Not Specified
RN - Labor and Delivery Services
✦ New
🏢 Kadlec
Salary not disclosed
Benton City, WA 1 day ago
Description

Resident Registered Nurse (RN) - Labor and Delivery (L&D) located on 2OP at Kadlec Regional Medical Center

Providence nurses are not simply valued – they’re invaluable. You will thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best nurses, we must empower them. Learn why nurses choose to work at Providence by visiting our Nursing Institute page.

Join our team at Kadlec Regional Medical Center. As a Providence caregiver, you’ll apply your specialized training to deliver world-class health with human connection and make a difference every day through your extraordinary care.

Shift Details: Full-time, 36 hours weekly, Night/Variable shift.

Required Qualifications:

- Graduation from an accredited nursing program.
- Washington Registered Nurse License upon hire.
- National Provider BLS - American Heart Association upon hire.
- National Provider NRP - American Academy of Pediatrics upon hire.
- 1 year Nursing experience.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requsition ID: 422780

Company: Kadlec Jobs

Job Category: Nursing-Patient Facing

Job Function: Nursing

Job Schedule: Full time

Job Shift: Multiple shifts available

Career Track: Nursing

Department: 3010 LABOR DELIVER SVCS 2OP

Address: WA Richland 888 Swift Blvd

Work Location: Kadlec Regional Medical Ctr-Richland

Workplace Type: On-site

Pay Range: $39.62 - $79.20

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

PandoLogic. Category:Healthcare, Keywords:Certified Registered Nurse (RN) - Midwife, Location:Benton City, WA-99320
Not Specified
Manager, Diagnostic Services - Breast Health
✦ New
Salary not disclosed
Arlington, TX 1 day ago
Job Description

Location: Moody Outpatient Center

This position requires certification in Mammography by the American Registry of Radiologic Technologists.

Primary Purpose

Responsible for management of assigned staff and other resources to ensure optimal services and safe patient care. Coordinates with other area managers to ensure common departmental goals are met. Acts as a liaison to physicians, administration, patients/families, and other disciplines for the department.

Minimum Specifications

Education

- Must be a graduate of an accredited Radiologic Technology program.
- Must have an associate degree in a healthcare related field.
- Bachelor's degree in a health care field or business administration is preferred.

Experience

- Must have eight (8) years of related healthcare experience, to include two years of leadership experience. May have an equivalent combination of education and experience to substitute for the experience requirements.

Certification/Registration/Licensure

- Must be registered by ARRT with subspecialty certification in Mammography.
- State of Texas as a Medical Radiologic Technologist (MRT)
- Must be in possession of active, valid BLS (Healthcare Provider) level CPR credential.

Responsibilities

- Responsible for quality management practices that deliver effective and efficient services and ensure optimal patient outcomes. Collaborates with medical staff and administration to assess operations and evaluate quality. Identifies and analyzes the design of jobs and work processes implementing appropriate changes to improve effectiveness, productivity and efficiency, and patient access. Directs, reviews, and evaluates performance improvement plans/projects, utilizing performance indicators to track/trend outcomes. Organizes & facilitates maintenance of all quality initiatives within the department.
- Directs, reviews, and evaluates delays, medical record audits, and other practice feedback. Responds to patient safety posts and investigations within established department expectations.
- Responsible for the effective financial management of the assigned areas department, ensuring appropriate use of department resources. Develops operating and capital budgets ensuring that departments have the necessary funds to carry out established goals and objectives. Utilizes benchmarks for cost utilization and staffing levels. Demonstrates ability to flex resources to changing volume and acuity requirements. Correlates volume, revenue, and cost to meet operating requirements for all service areas. Assures departments operate within allocated resources. Manages cost per unit of service within established annual departmental and/or organizational goals or expectations. Ensures data integrity and works with department leadership to ensure accurate coding and charge capture for all exams and supplies in patient care. Develops, implements, and evaluates detailed action plans to correct variances.
- Selects, trains, supervises, motivates, and evaluates assigned staff to ensure maximum utilization of individual and group capabilities, while providing optimal service to internal and external customers. Ensures assigned staff receives opportunities to further their knowledge. Effectively delegates responsibilities. Must meet department and/or organizational expectations for turnover and retention of staff. Identifies and utilizes strategies to meet/exceed employee growth and development, as well satisfaction and quality of work-life needs.
- Serves as a liaison between the department and the information technology divisions coordinating and monitoring the implementation of various programs and systems such as the EMR and PACS to ensure the appropriate clinical operation and patient safety as requirements change. Coordinates facilitates, and trends software upgrades and optimization of various systems impacting the department. Must participate in various user groups to ensure required clinical operations are maintained and supported. Oversees connectivity of department modality equipment to integrated technologies. Communicates changes and provides technical guidance to staff as needed. Troubleshoots system and equipment issues as needed.
- Performs exams/procedures as needed. Accesses and handles selected medications with scope of licensure.
- Identifies achievable initiatives to improve work processes and improve customer (internal as well as external) satisfaction. Formally makes recommendations to leadership in writing with an implementation plan. Responsible for monitoring satisfaction results as appropriate to ensure the support of the overall goals of the department and the mission of Parkland. Meets or exceeds annual patient satisfaction goals established by leadership and Parkland.
- Oversees purchase, maintenance, and repair of equipment across the system including troubleshooting and vendor contact, as needed, to facilitate proper levels of operable equipment and efficient workflow with the departments. Collaborates with clinical engineering to ensure that all equipment is safe and maintained appropriately.
- Cultivates and maintains positive working relationships with management, physicians, nurses, hospital staff, students, and vendors in order to provide optimal patient care, and interdepartmental cooperation, and improve effectiveness, productivity, and efficiency in support of overall Parkland and department goals.

Requisition ID: 994476
Not Specified
Bilingual Customer Service Representative - Spanish-English
🏢 TTEC
$36,036
Your potential has a place here with TTEC’s award-winning employment experience.

As a Bilingual Customer Service Representative
- (Spanish-English) working remotely in Sacramento, CA, you’ll be a part of bringing humanity to business.

#experienceTTEC Our employees have spoken.

Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! This position requires that you reside within 50 miles of Sacramento, CA.

What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role 6 months of customer service experience High school diploma or equivalent Great written and verbal communication skills in Spanish-English Computer experience High speed internet (> 15mbps) may be required for some programs What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $18.48 per hour And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information.A Bit More About Your Role We’re committed to helping you build the skills and confidence to succeed, from day one and throughout your career.

Your training experience includes engaging, instructor‑led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates.

Webcam participation is expected during all instructor‑led TTEC and client‑required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration.

Along the way, you’ll also have access to individualized coaching and thousands of free courses to support your growth.

And while skills can be learned, your caring, supportive nature is what truly sets you apart.

At TTEC, you’re part of one dynamic, global family that’s here to support you every step of the way.

You'll report to Team Lead.

You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology.

Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Not Specified
Information Technology Help Desk Manager
Salary not disclosed
Brockton, MA 2 days ago

IT Helpdesk & Support Manager

Exciting opportunity to join a growing Fortune 500 organization!


You will manage a team of 20+ IT Support Techs and will oversee the day-to-day operations across numerous locations in the NE. Your mission is to balance tactical daily operations with strategic process improvements.


This is a direct hire position.


You will be based in an area southwest of Boston (Canton/Norwood/Walpole general area) with oversight for locations in MA, MD, VA, and RI (potential future expansion to other NE states). You will travel to various locations, as needed (majority of travel will be day trips, with approx. 20% overnight trips).


Excellent benefits include: 10% target bonus, 401k match, stock awards, flex time, paid training, etc.


RESPONSIBILITIES:

  • Lead, mentor, and supervise 20+ IT Support Techs and ensure the delivery of an exceptional IT Service Experience
  • Manage daily Helpdesk operations, including staff schedules & workload distribution
  • Ensure prompt response & resolution of incidents/service requests while monitoring ticket queues & performance metrics
  • Establish & enforce Helpdesk policies, procedures, & SLAs
  • Act as primary escalation point for complex or critical technical issues
  • Identify recurring technical issues & implement root-cause solutions to improve stability
  • Maintain & improve internal documentation, Knowledgebase, & SOPs
  • Oversee onboarding & ongoing training programs for IT Technicians
  • Prepare reports & executive dashboards re: Helpdesk performance, trends, improvement areas
  • Coordinate with other IT teams to resolve system-wide problems & ensure compliance
  • Collaborate with various depts. to ensure IT support alignment with business goals


REQUIRED:

  • 1+ years as an IT Support/Help Desk Manager, including hire/fire responsibility
  • 5+ years of hands-on IT Support or Helpdesk experience
  • Strong technical understanding of IT systems, hardware, software, & networks
  • Ability to mentor & train new IT Technicians
  • Experience with ITSM systems & remote support tools
  • Experience in data management & reconciliation
  • Strong analytical, problem-solving, communication, & customer service skills
  • Must have a driver mindset with a high sense of urgency in a fast-paced environment
  • Must pass a background check & drug test (excluding THC)
  • Must have a valid driver's license, reliable vehicle, & clean driving record


PREFERRED:

  • ITIL certifications
  • Budgeting & vendor management experience
  • SLA & KPI management experience
  • Cybersecurity compliance knowledge


W2 ONLY; NO 3rd Parties, C2C, or Visa Sponsorship

Not Specified
Bilingual Customer Service Representative - Mandarin-English - Part Time
✦ New
🏢 TTEC
$43,017
Your potential has a place here with TTEC’s award-winning employment experience.

As a Mandarin-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business.

#experienceTTEC Our employees have spoken.

Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.

Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.

Account for cash, commuter checks and credit/debit card payments completed during a shift.

What You Bring to the Role Bilingual in English and Mandarin Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.

Basic excel and computer knowledge Cash handling experience Handle and deescalate customer service situations What You Can Expect Part time
- 20-25 hours per week, 5 hours per shift Monday – Saturday (Saturdays are required) within the hours of 7am – 7pm, Saturdays are 9am-2pm Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $22.06 per hour plus performance bonus opportunities Visit for more information.A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead.

You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC Our business is about making customers happy.

That's all we do.

Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
temporary
Bilingual Customer Service Representative – Cantonese-English - Part Time
✦ New
🏢 TTEC
$43,017
San Francisco, California 1 day ago
Your potential has a place here with TTEC’s award-winning employment experience.

As a Cantonese-English Bilingual Customer Service Representative working at the Embacardo BART station in San Francisco, CA, you’ll be a part of bringing humanity to business.

#experienceTTEC Our employees have spoken.

Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be Doing Do you have a passion for working with people? Do you love being outdoors? If you love providing a quick, simple solution and providing change with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll Work directly with Clipper customers in face-to-face interactions, providing them support and helping them complete various actions with respect to Clipper cards.

Issue Clipper cards and add transit value to cards using a custom Point-of-Sale system Respond to a wide range of questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.

Account for cash, commuter checks and credit/debit card payments completed during a shift.

What You Bring to the Role Bilingual in English and Cantonese Candidates must reside in San Francisco, CA and be willing to work onsite at the ticket booth located in Embarcadero BART Station.

Basic excel and computer knowledge Cash handling experience Handle and deescalate customer service situations What You Can Expect Part time
- 20-25 hours per week, 5 hours per shift Monday – Saturday (Saturdays are required) within the hours of 7am – 7pm, Saturdays are 9am-2pm Supportive of your career and professional development An inclusive culture and community-minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $22.06 per hour plus performance bonus opportunities Visit for more information.A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career.

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead.

You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC Our business is about making customers happy.

That's all we do.

Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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