Logistics And Warehousing Jobs in Millburn

The Vendor Procurement & Carrier Strategy Manager is responsible for leading the sourcing, procurement, onboarding, performance management, and compliance oversight of third-party vendors and transportation carriers supporting Safeway Logistics and ECW operations. This role ensures the organization maintains a reliable, compliant, and cost-effective carrier and vendor network while mitigating operational, financial, legal, and regulatory risks.

The position plays a strategic role in capacity planning, carrier procurement strategy, cost management, and vendor compliance while partnering closely with Operations, Sales, Customer Solutions, Safety, Legal, and Finance teams to support scalable logistics solutions and customer growth.

Key Responsibilities

Vendor Procurement & Management

• Lead the sourcing, evaluation, and selection of transportation, warehousing, and logistics-related vendors and carriers.
• Negotiate vendor and carrier contracts including pricing structures, service level agreements (SLAs), fuel programs, accessorial schedules, and renewal terms.
• Maintain a centralized vendor and carrier database including contracts, certifications, insurance documentation, compliance records, and performance data.
• Monitor vendor and carrier performance against KPIs and SLAs, addressing deficiencies and implementing corrective actions.
• Establish vendor and carrier scorecards to evaluate cost efficiency, service reliability, safety performance, on-time delivery, and claims ratios.
• Conduct quarterly business reviews (QBRs) with key strategic vendors and carriers to drive performance improvements and operational alignment.

Carrier Procurement & Network Strategy

• Develop and execute a carrier procurement strategy to ensure sufficient transportation capacity for all customer freight, including peak season and surge volume requirements.
• Build and maintain a diverse, reliable carrier network across transportation modes including FTL, LTL, and final mile.
• Identify, evaluate, and onboard new carriers and brokers to support expanding customer needs while ensuring compliance and service expectations.
• Conduct market analysis on lane rates, capacity trends, and carrier performance to optimize transportation cost and service levels.
• Lead annual and quarterly RFP/RFQ bid events for major transportation lanes and customer programs.
• Develop lane pricing strategies to support competitive customer quotes while protecting company margins.
• Maintain a centralized rate repository for all contracted carriers to ensure accurate and accessible pricing for internal teams.

Compliance & Risk Management

• Ensure all vendors and carriers comply with applicable federal, state, and local regulations including DOT, FMCSA, OSHA, and insurance requirements.
• Oversee vendor and carrier onboarding processes including background checks, insurance verification, licensing, and safety documentation.
• Implement a carrier risk management model to identify high-risk vendors or carriers and enforce remediation plans or removal when necessary.
• Partner with Safety and Legal teams to manage claims, incident investigations, and carrier corrective action plans.
• Support regulatory audits, inspections, and compliance reviews related to third-party vendors and carriers.

Capacity Planning & Cross-Functional Collaboration

• Partner with Operations and Customer Service teams to forecast freight demand and align carrier capacity accordingly.
• Work closely with Customer Solutions and Operations to match carriers with customer requirements including special handling, temperature-controlled shipments, high-value freight, and time-sensitive deliveries.
• Support Sales teams with carrier network insights during customer onboarding, pricing development, and logistics solution design.
• Lead weekly cross-functional reviews to evaluate capacity planning, carrier performance, and cost-to-serve analysis.
• Develop and track KPIs for carrier and vendor performance including:
• On-time pickup and delivery
• Tender acceptance rates
• Claims frequency
• Safety performance
• Cost efficiency

Reporting & Technology Enablement

• Provide leadership with regular reporting on vendor compliance, carrier performance, cost trends, and risk exposure.
• Implement and leverage logistics technology tools including TMS platforms, carrier portals, and analytics dashboards to improve procurement visibility and decision-making.
• Maintain accurate reporting for leadership to support strategic planning and operational improvements.

Required Qualifications

• 5+ years of experience in vendor procurement, carrier procurement, supply chain management, or logistics operations
• Strong knowledge of transportation compliance and regulatory requirements
• Proven experience managing carrier/vendor contracts, procurement processes, and risk mitigation strategies
• Experience negotiating transportation pricing, carrier agreements, and service contracts
• Strong analytical, negotiation, and problem-solving skills
• Experience working cross-functionally with operations, sales, and compliance teams

Preferred Qualifications

• Experience in 3PL, transportation management, or warehousing environments
• Familiarity with DOT, FMCSA, safety compliance, and carrier qualification programs
• Experience leading transportation procurement events (RFP/RFQ)
• Strong collaboration and cross-functional leadership capabilities
• Experience using TMS systems, logistics analytics tools, or procurement platforms

Space Control Coordinator

Yang Ming (America) Corp., a subsidiary of Yang Ming Marine Transport Corporation, is a leading global shipping and logistics company. With a strong presence in the international shipping industry, we are committed to providing reliable, efficient, and sustainable transportation solutions. Our team is dedicated to delivering exceptional customer service and fostering strong business relationships to support global trade.

The Space Control Coordinator is responsible for managing vessel space allocation and ensuring optimal utilization of capacity across assigned service lanes. This role requires close coordination with Trade, Operations, Logistics, and Equipment teams to support accurate planning and maintain high utilization. Prior Ocean Carrier Space Control experience a plus.

Job description:

• Verify and maintain vessel schedule and space related information in the space control platform.
• Optimize all available allocations by strategically planning the vessels in close coordination with Trade, Operations, Logistics, and any other department involved, to maximize the space/weight allocations with full and empty containers.
• Monitor booking activities and cargo materialization to ensure proper planning of the ship; proactively provide clear summary of the review to Trade Management and make suggestions to postpone or adjust bookings in advance.
• Forecast loading figures (cargo and empty equipment) in close cooperation with Trade and Logistics departments, to provide best possible projections for each voyage.
• Coordinate empty container planning with the Equipment Department to optimize full & empty container loading to achieve 100% TEU allocation utilization.
• Calculate and report loading forecast for all US port based on customer & trade knowledge, statistical analysis, and cargo readiness information.
• Support Commercial group and related departments by responding to queries related to space approvals and questions about routing solutions, transit times, and vessel schedules.
• Assist with special projects assigned by management.

Qualification and Requirements:

• Bachelor’s degree in supply chain management or related major
• Basic proficiency in Microsoft Outlook.
• Advanced skills including formatting, pivot tables, formulas, and VLOOKUP functions.
• Strong ability to manage multiple tasks efficiently.
• Excellent analytical and problem-solving abilities.
• Ability to meet strict vessel planning deadlines.
• Strong written and verbal communication skills.

Benefits:

We offer a comprehensive pay and benefits package.

• Medical / dental / vision plan
• 401K with a generous company match
• Company paid Life Insurance
• Company paid short term disability Insurance
• Company paid long term disability Insurance
• Paid vacation and sick leave
• Floating holiday
• Paid holidays

Duration: 8 months contract

Job Description:

• In this role, you will ensure product continuity of supply for all materials that fall under your assigned portfolio of products. This portfolio can include the following types of materials: finished goods, work in process (WIP), raw materials, and packaging components.
• You will collaborate and partner with the manufacturing sites to ensure supply plans can be successful fulfilled by monitoring capacity, component availability and actively mitigating and resolving any product supply and/or customer service challenges.
• Manage inventory levels and the deployment of finished goods according to customer demands and company objectives.
• The planner is responsible for advising management and appropriate internal teams of the current and future status of product supply for existing products as well as for future launches. In addition, the planner is expected to escalate any issues that will impact the organization’s ability to meet customer needs and/or fulfill targeted supply plans.

Responsibilities:

• Operate as Lead Planner for key strategic sites leading all supply planning related discussions.
• Scheduling / Plant Production –Develop capacity-feasible supply plans and provide to the manufacturing sites on a prescribed schedule. Collaborate with assigned sites to develop short-term production schedules by taking into consideration site constraints, customer service and inventory targets. Execute planning scenarios in support of meeting customer service and/or inventory targets with a focus on minimizing E&O inventory, as appropriate.
• Capacity - Handle long term planning for strategic suppliers and participate in supplier capacity reviews.
• Inventory & Service - Deploy inventory planning strategies to maintain and improve service levels and optimize inventory investment. Actively participate in annual Entitlement activities to set inventory goals. Actively resolve SLOB disposition.
• New Products & Product Changes - Actively participate in cross-functional team to ensure planning milestones are completed on time and to achieve an appropriate balance between base business and project requirements to ensure customer service and inventory targets are met. Ensure that supply plans are developed (and communicated to the appropriate site) which are achievable, aligned to the project timeline and deliverables and support meeting launch inventory targets, and are inclusive of any promotional activities. Support Master Data setup in SAP/APO.

Experience:

• A minimum of two (2) years of professional business experience is required, preferably in one or more of the following areas: Production Planning, Logistics, Purchasing, Distribution, Manufacturing, and/or Transportation.
• Microsoft Office – Intermediate to advance skill level is required. Proficiency to utilize Excel charts, pivot tables, VLOOKUP features without coaching/guidance.
• Handle multiple priorities and work independently while demonstrating initiative and strong analytical savvy.
• Strong analytical, quantitative, decision making, and communication skills.
• Preferred:
• Experience in inventory management, SAP APO, or SAP ECC

Skills:

• Production Planning, Logistics, Purchasing, Distribution, Manufacturing, and/or Transportation

Education:

• Bachelor’s degree or equivalent qualification in Engineering, Quality Management, Science or a related field demonstrating foundational technical knowledge.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Azhar

Email:

Internal Id: 26-05443

Kelly Science and Clinical FSP is currently seeking a R&D Support Specialist for a long-term engagement in the US with one of our clients in Summit, New Jersey. This is a hybrid position with 3 days on site weekly.

This person will join our Kelly FSP (Functional Service Provider) division, a managed solution provider and business unit of Kelly Services, Inc. This role is full-time and is offering full benefit options. As a Kelly FSP employee you may be eligible for Medical, Dental, Vision, 401K and a variety of other benefits to choose from. You may also be eligible for paid time off, including holiday, vacation, and sick/personal time.

Fraudulent Applications: All information provided during the application process will be verified. Misrepresentation of credentials, identity fraud, or use of proxy interviewers will result in immediate disqualification and may be reported to appropriate authorities.

Position Overview:

The R&D Support Specialist role provides comprehensive administrative and operational support for the FEI/Skin Health team, focusing on supplier engagement, financial oversight, and talent acquisition processes. The ideal candidate will play a pivotal role in ensuring smooth procurement, accurate budget and invoice management, and effective coordination of onboarding and recruitment activities.

Key Responsibilities:

Supplier Approval and Onboarding Support:

• Coordinate with new suppliers to ensure timely completion of onboarding documents and compliance forms.
• Serve as a point of contact for suppliers during the approval process, answering queries and resolving issues.
• Maintain detailed records of supplier approvals and contracts – liaise with procurement as needed

Contracting and Purchase Order Management:

• Support the drafting, review, and processing of supplier contracts in collaboration with internal legal and procurement teams.
• Create and manage purchase orders, ensuring proper coding and authorization according to company policies.
• Monitor and follow up on outstanding contracts, PO status, and renewals.

Financial Administration and Tracking:

• Collaborate with team leads to maintain the FEI budget within financial management tools.
• Track quarterly invoicing, budget allocations, and identify discrepancies for prompt resolution.
• Prepare routine financial reports and dashboards for management review.

Talent Acquisition Support:

• Assist HR and hiring managers with job postings, resume screening, and interview scheduling.
• Organize panel interviews, coordinate feedback collection, and support onboarding logistics for new hires.

General Administrative Support:

• Handle ad-hoc tasks as needed, including meeting coordination, document preparation, and other operational requests.

Education Requirements:

• Bachelor’s degree or applicable experience in lieu of degree (Business Administration, Finance, Human Resources, Supply Chain Management, or a related field)
• Advanced degree or relevant certifications (e.g., Certified Administrative Professional, SHRM-CP) a plus.

Experience Requirements:

• 2-4 years of experience in administrative support, procurement, contract management, or financial operations (preferably within a corporate or innovation environment).
• Experience with financial management software and procurement tools required; familiarity with PO processes, system management.
• Prior experience supporting HR/talent acquisition functions is an asset.

Desired Skills and Qualities:

• Excellent organizational and communication skills.
• High attention to detail and accuracy in financial documentation.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proactive attitude – eager to act with urgency to resolve issues, maintain smooth processes, and provide top-tier support to all internal groups.
• Strong teamwork and problem-solving orientation.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with SharePoint and procurement platforms preferred.

Russell Tobin & Associates is seeking a Customs Entry Writer to work for our client in Florham Park, NJ. This is an excellent opportunity to join a top global logistics & shipping company!

Pay: $24-$26/hour

Schedule: Monday - Friday

Location: Florham Park, NJ (hybrid schedule after training)

Summary:

The CHB Delivery Associate is responsible for coordinating and executing shipments to ensure service levels of clients are met on a daily basis. This role supports a small group of client accounts by expediting their shipments from start to finish; by development of familiarity with their import programs and products; by coordinating file processing with team members and other Company work groups.

Own all CHB operations services for the customers assigned to them, including but not limited to:

• Providing customer service to assigned customers and assisting customers with questions and requests for information.
• Processing Customs entries and OGA for clearance of goods.
• Opens entry files, and subsequently processes entries according to outlined KPI
• Coordinates clearance of shipments with forwarders, Steamship Lines, Airlines, to ensure shipments are released timely.
• Completes customer billing and/or other required reports.
• Ensures compliance with regard to OGA (FDA, F&W, EPA, FCC etc.)
• Completes tracking and tracing for inbound shipments.
• Completes billing timely according to KPI
• Coordination of delivery for shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.
• Reviews entry documentation to ensure it meets government regulations.
• Maintain customer SOPs and make updates as needed

Qualifications:

• 6 -12 months of experience in the industry
• Excellent verbal and written communication skills with the ability to communicate confidently
• Persistently drives issues to closure
• Well organized, detail oriented – especially when working under pressure
• Works together with others in the business unit to achieve results, fosters teamwork
• Ability to multi-task in a face paced environment
• Proficiency utilizing Excel
• Experience with Cargowise preferred
• Bachelor's degree preferred but not required, or equivalent work experience
• Customs House Brokerage License preferred but not required

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Salary Range: $70,000 - $77,500 per year

* The shift for this role will be Thursday, Friday, Saturday 7:30pm - 8:00am *

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customers needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. Weve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team your professional home awaits you at Wayfair!

What You'll Do

• 
  

• Supervise the functions and working of the warehouse workers.

  
  

• Delegate and assign tasks and targets and evaluate the work of the staff.

  
  

• Adhere to the compliance of all legal and safety procedures.

  
  

• Supervise proper shift allocations and ensure efficiency of all warehouse staff.

  
  

• Organize and conduct necessary training activities for the staff and workers.

  
  

• Ensure the proper functioning and safe operations of all warehouse tools and equipment.

  
  

• Work effectively with other managers within functional team and supports new team members.

  
  

• Drive specific initiatives that have proven business results.

  
  

• Proactively think beyond the explicit assignment to ask second-order questions and identify additional analytic needs.

  
  

• Accurately, quickly, and clearly answer questions related to your area of focus.

  
  

• Be viewed as a credible company expert on your area of focus.

  
  

• Effectively prepare and run internal meetings with supporting analytics and data.

  
  

• Additional responsibilities as assigned.

  
  

What You'll Need

• 
  

• Bachelors or associate degree in management, administration, supply chain, customer service, or 5+ years working experience in product distribution to customer base.

  
  

• Knowledge of the safety and legal documentation processes for handling related warehouse activities (MSDS, Equipment checklist, BOL).

  
  

• Working understanding of Warehouse Management System.

  
  

• Should have excellent leadership and administration skills and abilities.

  
  

• Strong motivational, effectual team building, and decision-making skills.

  
  

• Ability to effectively manage time and resolve crises.

  
  

• Must be comfortable repeatedly lifting up to 75 pounds unassisted and maneuvering product 150+ pounds unassisted or via team lift.

  
  

• Able to read and comprehend English to ensure your safety and the safety of those working around you.

  
  

• Ability to work overtime as needed.

  
  

Assistance for Individuals with Disabilities
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
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About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice ( ). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at .

Operations Technician I

Location: Rahway, NJ Work Environment: On-Site

Job Summary

The Operations Technician I is an entry-level professional responsible for executing technical tasks and supporting critical operational activities. This role is essential to the timely packaging, labeling, warehousing, and distribution of bulk and finished clinical materials.

The successful candidate will ensure full compliance with Quality-related aspects of Global Clinical Supply Operations, including inventory management, SOP authoring, and supporting internal inspections.

Key Responsibilities

Clinical Supply & Logistics

• Perform primary and secondary packaging of drug products, biologics, and vaccines.
• Execute distribution activities, including order processing and drug picking, packing, and shipping.
• Manage all tasks related to clinical label printing and production.
• Oversee warehousing activities, including bulk component inventory movement and accuracy.
• Maintain optimal inventory levels for consumables through proactive ordering.

Compliance & Quality Assurance

• Maintain cGMP and safety training to site requirements at all times.
• Author or revise Standard Operating Procedures (SOPs) and support batch record reconciliation.
• Support investigations into root causes and assist in the creation of Corrective and Preventative Actions (CAPAs).
• Act as a Subject Matter Expert (SME) during internal or external audits from regulatory agencies and safety bodies.

Technical Operations

• Operate within cold vaults, walk-in CTUs, and stand-up CTUs.
• Execute assigned technical tasks with a high degree of reliability and follow-through.
• Utilize SAP for technical activities and maintain accurate, detailed documentation.
• Engage in creative problem-solving and provide analysis to anticipate technical obstacles.

Qualifications & Skills

Education & Experience

• Bachelor’s degree preferred; candidates with relevant experience will be considered.
• 0–3 years of experience in a related field (or 3+ years of relevant experience for candidates without a degree).
• Experience using and wearing respiratory equipment.
• Training or experience in forklift and pallet jack operation.

Technical Knowledge

• Strong understanding of Good Manufacturing Practice (GMP) principles.
• Knowledge of quality and safety requirements for pharmaceutical packaging and handling.
• SAP experience is highly desired.
• Equipment operation and repair skills.

Physical Requirements

• Ability to repetitively lift, carry, push, and pull up to 50 lbs.

General Competencies

• Exceptional organizational skills and meticulous attention to detail.
• Strong problem-solving and troubleshooting abilities.
• Ability to quickly learn new systems and demonstrate in-depth knowledge of GMP processes.

Engineering Project Managers

Travel: 80% (US-based)

Openings: 5

Pay Rate: $50-60/hr.+

Payment Schedule: Weekly

Benefits: Medical, dental, vision

Start Date: 2 weeks

Interview Process: 1 virtual

Duration: 6-month contract, likely extensions

Must Haves

• 4+ years experience within project management relevant to facilities (controls, industrial or electrical)
• Experience managing a high volume of projects with quick turn around
• Strong organizational skills relevant to tracking project timelines, budgets, etc.
• Cross functional collaboration skills to effectively drive progress
• Technology adept
• Adaptable to change and innovation

Plusses

• PMP
• Bachelor's degree specific to engineering
• Experience with conveyor systems

A client of Insight Global in the retail/technology industry is seeking Project Managers to assist with an initiative to update, upgrade & improve their facilities across the country. This will include general building updates as well as the upgrading of manual systems in warehouses & delivery centers, to automated systems. The goal is to improve operational efficiency within the locations make processes faster, safer and more efficient. We are looking for hands on project managers with relevant backgrounds to engineering, facilities, warehouse and maintenance related work who aren't afraid to get super involved and can direct and oversee the work being done to ensure timely and accurate completion. This is a fast paced role and requires a high level of organization skills to appropriately communicate with internal and external stakeholders about project timelines, budgets and any escalations that may arise. This person will be responsible for tracking projects in relevant software and updating playbooks accordingly as tasks are completed. This person will be in the field 80-100% of the time, executing on projects and will often be working odd hours or an occasional weekend to complete the work. Travel will primarily be regionally based, but could involve travel outside of the assigned region. Projects will focus on general building upgrades and increase in complexity as trust is earned. All travel time is paid and expenses are reimbursed but will be fronted on a personal credit card. A credit card limit of $6,000 or higher is required to appropriately support the travel, but expenses can be submitted weekly for reimbursement. We are seeking individuals within 30 minutes of a major airport in OH, IN, MI & KS.

Our Crew Members create a warm and friendly shopping experience in our stores. We answer questions, offer suggestions, and ensure our customers know they are welcomed and cared for. We entertain customers and make grocery shopping an exciting adventure.

Some responsibilities may include:

• Working on teams to accomplish goals
• Operating the cash register in a fun and efficient manner
• Bagging groceries with care
• Stocking shelves
• Creating signage to inform and delight customers
• Helping customers find their favorite products

You'll learn a lot. You're not stuck doing one task here. Each Crew Member contributes to creating a WOW customer experience by participating in all aspects of the job.

If you have experience in art including penmanship, working with chalk, and large signage, that's a plus.

If you have a passion for people and a fervor for food, we'd love to meet you. We can teach you the rest.

Stores have the greatest need for people that can work evenings and weekends.

Trader Joe's is an equal-opportunity employer and is committed to hiring a diverse Crew.

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway® and Gourmet Garage® banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices. Together….We make Wakefern work!

Your Contribution:

The Customer Service Agent is responsible for supporting all aspects of replenishment and logistics activity within the department. General responsibilities include answering phone and email communications from internal and external customers including all banners, Wholesale customers and Wakefern product divisions. Core functions of this role include completing delivery discrepancy investigations, handling all types of store orders, supporting order scheduling, including DSD, directs, Wholesale and Transdock orders. During any type of Logistics crisis, the CSR represents the division, including staffing the Emergency Operations Center. The work performed is in a high volume call center and the CSR serves as a first-contact associate for store logistical needs.

What you'll do:

• Answer and respond to inbound calls and emails from retail locations
• Complete a delivery discrepancy investigation from start to finish, including reporting activities; use of the Delivery Discrepancy Application (DDA) is required
• Complete order poll monitoring from start to finish
• Create a report card; explain how to create a report card
• Create, adjust, cancel and understand a store order
• Create, update, cancel and understand a store return
• Understand basic information on an invoice, delivery receipt, loading diagram
• Understand, create and update an ordering schedule
• Understand basic information about Directs, Direct Store Deliveries (DSDs) and other non-warehouse deliveries
• Able to use the major scheduling, audio and video programs as well as an ability to learn new technologies and interfaces

What we're looking for:

• High school graduate or equivalent
• Outstanding telephone etiquette, verbal and written communication skills; ability to handle very heavy telephone volume
• Strong problem solving and critical thinking skills
• Ability to work in a fast-paced environment without constant direct supervision
• Good software skills; Microsoft Office Suite proficiency required; previous use of logistics-related software preferred (CGO, Cisco Finesse, Cisco WebEx, LINK, MicroStrategy, Pega Delivery Discrepancy Application, QMF, RAPID, Smartsheet, WMS)
• Work schedule flexibility; Split Work Week (any 4 out of 7) - Saturday and Sunday weekend coverage required
• 1st shift; 7am-3pm or 8am-4pm
• Retail experience preferred
• Multiple language experience preferred

Working Conditions & Physical Demands

• Ability to sit and work at a desk for long periods of time
• Ability to view screens for long periods of time

Competencies

• Communicate Effectively
• Build Relationships
• Stay Competitive
• Embrace Change
• Develop You
• Drive For Results

The hourly salary range for this position is $20.77 to $26.00. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.

Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k)-retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirement