Logistics And Warehousing Jobs in Ga

It's more than a job

As a Contract Logistics Specialist at Kuehne+Nagel, you will manage end-to-end warehousing operations for our customers. By doing so with precision, you not only contribute to the success of your team, but also to the day-to-day operations and success in the warehouse and distribution centres. For example, storing and delivering delicate flowers and fresh ingredients to local stores for everyday lunches and family celebrations. At Kuehne+Nagel, our work truly contributes to more than we imagine.

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Under the guidance of the QSHE Supervisor, the Contract Logistics Quality Inspector Team Lead oversees inspection activities to ensure they align with the company's service, quality, and cost objectives. The Quality Inspector Lead is responsible for ensuring Inspectors receive proper training and evaluations according to relevant standard procedures. This role includes managing the scheduling of an adequate number of Inspectors, including coverage for weekend shifts. The Quality Inspector Lead guarantees timely reporting of inspection findings and serves as the primary liaison between Inspectors and leadership. The work schedule is Tuesday through Saturday, from 9:00 pm to 5:30 am.

How you create impact

Essential Duties And Functions

• Oversee daily quality inspection operations, guiding and mentoring inspectors to guarantee that products meet company, customer, and regulatory requirements
• Oversee inspection activities to align with production schedules while ensuring exceptional quality, reliability, and safety standards are consistently upheld
• Identify opportunities to enhance inspection methods and strengthen quality control processes
• Ensure the proper use and maintenance of measurement and testing equipment, such as calipers and gauges
• Be the primary point of contact between the inspectors and operations staff
• Immediately report any interpersonal or staff issues to the QA Supervisor or Manager
• Provide daily direction, training, and oversight to QA Inspectors to ensure production targets are consistently achieved
• Ensure adherence to ISO 9001 and other relevant industry standards while effectively managing quality documentation
• May be required to lift items weighing up to 50 pounds
• Identify and document non-conforming materials, initiate quality Notifications in the designated system, and collaborate with the leadership team to conduct thorough root cause investigations
• Perform or oversee detailed dimensional and visual inspections on complex parts, tools and gauges using various measuring instruments

What we would like you to bring

Knowledge, Skills And Experience

• Minimum Education: High school diploma, equivalent certification, or a technical degree
• Preferred Qualification: At least one year of experience in a leadership or supervisory capacity within a manufacturing or distribution center setting
• Comprehensive expertise in GD&T (Geometric Dimensioning and Tolerances), blueprint interpretation, and precise measurement techniques
• Employees are expected to adhere to procedures introduced through on-the-job training
• Escalating potential situations to higher levels of supervision when necessary
• Identify and rectify errors or inconsistencies encountered during the receipt or completion of paperwork
• Demonstrated capability to prioritize effectively and manage multiple tasks independently with minimal oversight
• The ideal candidate will possess prior experience in warehouse or manufacturing settings
• Computer skills, including proficiency in SAP or comparable quality management systems
• U.S. citizenship is required to comply with International Traffic in Arms Regulations

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer great compensation and medical/dental benefits packages, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel. Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Logistics Coordinator

LHH is seeking a Logistics Coordinator for an incredible manufacturing company in Roswell, GA. This role is responsible for supporting day-to-day transportation and supply chain operations with a strong focus on freight invoice management, carrier relations, data integrity, and financial accuracy. Supply chain experience is required, with ocean freight experience considered a plus.

Key Responsibilities

Freight Invoice & Carrier Payment Management

• Review, process, and manage freight invoices within internal systems, ensuring accuracy and timely resolution of discrepancies.
• Approve or dispute carrier invoices, documenting status and collaborating with internal stakeholders to validate charges.
• Ensure carriers are paid on time, including purchase requisition creation and invoice approvals as needed.
• Perform weekly reviews of carrier statements to identify discrepancies, missed credits, or billing errors.
• Participate in recurring calls with carriers to resolve open balances, disputes, and accessorial charges.

Dispute Resolution & Accrual Management

• Manage outstanding carrier balances, disputes, and RBNI (Received But Not Invoiced) items.
• Run and review GR/IR and accrual reports, escalating issues and maintaining accurate documentation.
• Partner with Accounting to support month-end close activities, including freight accruals, GL support, and exposure forecasting.
• Discard aged accruals when appropriate and maintain reporting for management review.

Logistics Data Integrity & Systems Support

• Maintain data accuracy across logistics and financial systems (e.g., SAP, AX, Anaplan).
• Review logistics leakage and margin reports to help protect profitability.
• Support system training and ensure adherence to standard operating procedures.
• Collaborate with internal teams and external consultants to improve processes, challenge inefficiencies, and implement best practices.

Reporting & Financial Analysis

• Prepare monthly freight P&L reporting to provide visibility into logistics spend and performance.
• Identify trends, concerns, and required corrective actions such as credits, rebills, or special billing requests.
• Present findings and insights to leadership, including recommendations for process or cost improvements.

Compliance, Safety & Professional Development

• Participate in required training and ongoing professional development.
• Attend safety-related programs and ensure compliance with company standards and procedures.

Qualifications

• Prior experience in logistics, transportation, or supply chain operations.
• Hands-on experience paying carrier bills and resolving freight invoice discrepancies.
• Understanding of freight accruals, carrier statements, and logistics-related financial reporting.
• Ocean freight experience preferred.
• Experience working with ERP and logistics systems (SAP, AX, Anaplan or similar).
• Strong attention to detail, analytical skills, and ability to manage multiple priorities.
• Effective communication skills with the ability to work cross-functionally and directly with carriers.

Job Type

• Long Term Contract
• Hybrid (3 Days In Office, 2 Days Remote)
• Full Time

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.

Röhlig USA delivers a customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success.

We are looking for an experienced and results driven Inside Sales Support Representative to support our growing sales team.

What you will do:

Sales and Business Development

• Maintain, and develop existing customers through appropriate propositions and ethical sales methods.
• Co-ordinate appointments for sales representatives.
• Assist with sales campaigns and events in conjunction with local and overseas partners.
• Provide Information and negotiation of rates for maintenance of the branch tariff.
• Preparation of correspondence needing neat presentation as requested by sales department.
• Be compliant will all regulations prescribed by USA Customs/IATA/TSA/FMC and other governing bodies.
• Offer sales support for future sales offices in remote locations.
• Quoting of freight costs to customers/agents through computer system.
• Response and follow up sales inquiries and leads using appropriate methods.

Client and Supplier Management

• Client Management of allocated customers using established tools with a view to achieve and exceeding targets.
• Weekly follow-up with new clients after their first shipments.
• Deployment of information about all contracts with customers and suppliers to all parties.
• Ensure that any client entertainment activities are carried out in a professional and responsible manner to ensure the continuing good name of Rohlig USA.
• Ensure customer requests/complaints are completed in a timely manner and to the highest possible service level.
• Prevent recurrences and eradicate identified issues.
• Adhere to client service level agreements.
• Resolves discrepancies, while keeping records of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.

Administration

• Monitor competitor activity and industry trends.
• Assist in the production of monthly statistical sales reports.
• Update and maintain all relevant information about customers and sales activities on CRM, Enterprise/EDI.
• Attend meetings with sales team members if applicable.
• Attending training to develop relevant knowledge, techniques and skills if applicable.
• Prepare standard operating procedure.

What you bring:

• High school graduate. Some college or certifications preferred
• Familiarity with freight forwarding procedures, regulations & departments
• Essentially 2-4 years of industry related experience
• Excellent Customer Services skills
• Proven Sales and Business selling ability
• Highly motivated and results driven
• Demonstrates outstanding people skills
• Determines best customer solutions
• Business savvy and customer driven
• Closes the sale
• Comfortable being on the road (if applicable)

What we offer you:

At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.

Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.

Apply now and shape the future of logistics with us!

For further information about the position or the application process, please reach out to

Mark Aulisio

Talent Acquisition Manager

More information on

Our client is hiring a Warehouse Inventory Supervisor to support a fast-growing, next-generation fulfillment network powered by advanced automation and robotics. This role is critical to ensuring inventory accuracy, system reliability, and smooth fulfillment operations within a highly automated warehouse environment.

About Our Client

Our client operates at the forefront of warehouse automation, leveraging A.I.-powered robotic technology and intelligent software to transform how consumer goods move through the supply chain. Their high-density, end-to-end systems deliver increased efficiency, speed, and flexibility across modern fulfillment operations.

The organization specializes in fulfillment-as-a-service, providing outsourced warehousing solutions for industries including CPG, food and beverage, wholesale, and retail. The environment is fast-paced, data-driven, and heavily integrated with automation and robotics.

What You’ll Do

• Supervise, coach, and develop inventory control staff, including training, scheduling, performance management, and work assignment
• Lead all inventory control processes, including cycle counts, physical inventories, discrepancy reconciliation, root-cause analysis, and corrective actions
• Maintain high levels of inventory accuracy within the WMS and automated systems; ensure inventory is properly labeled, located, and auditable
• Partner with warehouse operations, receiving, shipping, and slotting teams to align inventory flows and minimize variances
• Monitor inventory KPIs (accuracy, shrink, aged inventory, excess/obsolete stock) and present insights to leadership; drive continuous improvement initiatives
• Conduct and lead audits of inventory locations to ensure physical inventory matches system records; oversee remediation as needed
• Collaborate with IT and automation teams to support and enhance inventory systems, robotics, barcode scanning, and automated storage/retrieval systems
• Establish and enforce best-practice inventory control procedures, including FIFO/FEFO compliance, damage control, and safe storage standards
• Plan, execute, and close cycle counts and physical inventories with minimal operational disruption
• Partner with finance and accounting on inventory valuation, adjustments, period-end close, and audit readiness
• Ensure compliance with safety, security, and quality standards in all inventory areas
• Support inbound and outbound variance investigations and coordinate with suppliers or vendors when inventory issues originate externally
• Foster a culture of accountability, accuracy, and ownership within the inventory team

What You’ll Need

• High School Diploma required; Bachelor’s degree in Supply Chain, Logistics, Business Operations, or a related field preferred
• Minimum of 3 years of experience in inventory control or inventory supervision within a distribution or fulfillment environment
• Proven ability to lead teams, set priorities, and develop associates
• Strong analytical and problem-solving skills with the ability to interpret inventory data and drive corrective actions
• Exceptional attention to detail with a strong focus on inventory accuracy and data integrity
• Working knowledge of inventory best practices, including cycle counts, reconciliation, and root-cause analysis
• Proficiency with Microsoft Excel, WMS/inventory systems, and barcode scanning technology
• Ability to thrive in a fast-paced, evolving warehouse environment with shifting priorities
• Strong communication and collaboration skills; ability to work cross-functionally with operations, IT, finance, and vendors
• Flexibility to work varied shifts (day, evening, overnight) and overtime as required

Preferred Qualifications

• Experience in highly automated warehouse environments, including robotics, conveyors, and automated storage/retrieval systems
• Previous supervisory experience in a large-scale (100K+ sq. ft.) or high-volume distribution center
• Familiarity with ERP or WMS inventory control modules
• Inventory, lean, or continuous improvement certifications (APICS CPIM, Lean Six Sigma, etc.)

What We Need

Our client is seeking a Warehouse Security Manager to lead and oversee all site security operations within a highly automated distribution facility. This role is responsible for developing and implementing comprehensive security strategies, managing third-party security partners, and ensuring the safety of employees, protection of assets, and continuity of operations. The Manager will serve as the primary site authority for security planning, incident response, compliance, and training, while building and executing end-to-end safety and security plans that support daily operations and long-term risk mitigation.

What Our Client Does

Our client provides outsourced, automated warehousing solutions, specializing in high-efficiency case and pallet movement across wholesale, retail, and general merchandise environments.

What You’ll Do

• Develop and implement site-wide security and safety strategies
• Create and execute comprehensive security and safety plans from start to finish
• Lead, mentor, and manage on-site security personnel
• Oversee third-party security vendors and guard operations
• Manage access control systems, investigations, audits, and incident response procedures
• Develop and deliver security and safety training programs for site personnel
• Monitor emergency preparedness, security KPIs, and risk assessments
• Partner with Operations, Safety, HR, and Legal to ensure compliance and operational alignment
• Continuously evaluate and improve site security protocols and risk mitigation strategies

What You’ll Need

• High school diploma required; bachelor’s degree preferred
• 7+ years of experience in industrial, logistics, or distribution security environments
• Prior experience in a security leadership or management role
• Experience managing security teams and third-party vendors
• Strong knowledge of access control, surveillance systems, and security investigations
• Understanding of OSHA and workplace safety regulations
• Proven ability to develop and implement site-wide security and safety programs
• Strong leadership, communication, and decision-making skills in fast-paced environments

Monitors the distribution and management of the weekly and monthly production schedules for operations. Makes priority decisions in regards to production maintenance.

Job Responsibilities

1. Establishes and manages daily, weekly, and monthly production scheduling process for the site and adjusts schedules accordingly to deliver site goals and objectives
2. Creates and releases production orders and partners closely with Manufacturing, Quality and Logistics in the prioritization and expediting of the orders
3. Provides data for Key Performance Metrics Works with management to provide optimal efficiency to meet the needs of internal and external customers
4. Ensures appropriate and timely communication to operations and management occurs when schedule adjustments and delays happen to align with priorities
5. Investigates scope of requests and determines scheduling status and/or feasibility
6. Monitors material usage and inventory turns and levels in an effort to manage inventory
7. Coordinates transfer of materials to fulfill interplant and service requirements on schedule
8. Performs some lead responsibilities which may include: training, assigning and/or reviewing work, providing guidance and overseeing work flow of unit
9. Performs other duties as assigned

Job Skills Requirements

• Advanced training and/or experience with the site production scheduling process, Supply Chain principles, and site wide Standard Operating Procedures (SOP’s)
• Highly skilled with data analysis in database management and Material Requirement Planning (MRP) Systems
• Excellent written and verbal communication skills across functional areas and organizational lines
• Self directed, self-disciplined and highly organized with the ability to makes timely and effective decisions
• Fluent in English and primary language used in area of responsibility and/or location

Education

Bachelor's Degree in Supply Chain Management or related field, or equivalent education and experience

Experience Requirements

• Minimum of five years of experience as a Scheduler/Planner
• Minimum of four years of experience in materials/logistic management or related field

Physical & Environmental Requirements

Planner Scheduler Senior

Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton®, Vanguard®, Ferris®, Simplicity®, Snapper®, Billy Goat®, Allmand®, SimpliPhi®, Branco® and Victa® brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents

Page International is a trusted global logistics provider specializing in international freight forwarding, supply chain solutions, and customer-focused service. We pride ourselves on delivering efficient, reliable, and compliant transportation solutions for our clients worldwide.

Page International is seeking a detail-oriented and organized Ocean Export Documentation Specialist to join our team. This role is responsible for preparing, reviewing, and managing all export documentation to ensure compliance with international regulations and timely shipment processing.

• Prepare and process ocean export documentation including Bills of Lading, commercial invoices, packing lists, and certificates of origin
• Ensure all shipments comply with U.S. export regulations and international trade laws
• Coordinate with customers, carriers, and overseas agents to ensure accurate and timely documentation
• Track shipments and proactively communicate updates to clients and internal teams
• Maintain organized and accurate shipment records in company systems
• Resolve documentation discrepancies and troubleshoot shipment issues as they arise
• Provide exceptional customer service by responding promptly to client inquiries

The Head of Trade & Customs Compliance is a critical leadership role responsible for overseeing the movement of goods across international borders. You will design, implement, and lead a world-class trade compliance program that ensures our manufacturing operations remain seamless, legal, and cost-effective. As a strategic advisor to the executive team, you will navigate the complexities of global trade regulations (EAR, CTPAT, OFAC, Customs) while mitigating risks associated with our global supply chain.

Responsibilities

• Develop and execute a comprehensive global trade compliance strategy that aligns with the company's manufacturing and expansion goals.
• Ensure total compliance with international regulations, including Import/Export Administration Regulations (EAR) and local Customs laws in all operating regions.
• Oversee the accurate assignment of Harmonized Tariff Schedule (HTS) codes, Export Control Classification Numbers (ECCN), and country-of-origin determinations.
• Lead internal audits and risk assessments. Manage disclosures, protests, and government inquiries/audits from agencies like U.S. Customs and Border Protection (CBP).
• Identify and implement cost-saving opportunities through Free Trade Agreements (FTAs), Duty Drawback programs, and Foreign Trade Zones (FTZs).
• Establish and maintain Standard Operating Procedures (SOPs) for shipping, documentation, and record-keeping across all global sites.
• Partner and work cross-functionally with Supply Chain, Legal, Logistics, and Purchasing to ensure trade considerations are integrated into the product lifecycle and sourcing decisions.

Requirements

• Bachelor’s degree in International Business, Law, Supply Chain, or related field (Master’s or JD preferred).
• 15+ years in global trade compliance, specifically within the manufacturing industry.
• Proven experience managing and leading teams.
• Licensed Customs Broker (LCB) or Certified U.S. Import Compliance Officer (CUSICO).
• Proficiency with Global Trade Management (GTM) software and ERP systems (e.g., SAP, Oracle).
• Deep knowledge of sanctions screening and forced labor prevention (UFLPA).
• Knowledge of ITAR/EAR, CTPAT and global ESG/Sourcing transparency mandates.
• Ability to effectively communicate in both English and Korean.
• Ability to interpret complex legal language and apply it to operational workflows.
• Proven track record of building a culture of compliance across diverse, global teams.
• Ability to pivot quickly in response to shifting geopolitical landscapes and trade wars.

We’re recruiting for a global clinical research company seeking a Shipping & Receiving Specialist to support their clinical operations team. This role handles domestic and international shipments in a fast-paced, detail-focused environment.

Responsibilities:

• Process and ship domestic and international packages
• Prepare labels, invoices, and shipping documents
• Review and verify paperwork before shipments go out
• Check shipments against manifests
• Maintain shipping databases and supplies
• Stage materials for carrier pick-up
• Keep work area clean and organized

Qualifications:

• High School Diploma or equivalent
• At least 1 year of shipping, warehouse, or logistics experience
• Strong attention to detail
• Basic computer skills
• Ability to work in a fast-paced environment

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

The Technical Project Manager (TPM) has three main responsibilities:

1. Project Manage all technical tasks during implementation and upgrades.
2. Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.
3. Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.

The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.

ESSENTIAL RESPONSIBILITIES:

Solutions Delivery Functions

• Delivery components of customer project tasks which include:
• Assist with the design and implementation of new technologies
• Assist with the sizing of customer systems
• Train new employees on all aspects of the role
• Considered a Subject Matter Expert for all aspects of the technology and project delivery
• Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions
• Lead the engineering of hospital customer’s technical solutions
• Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services
• Educate customer on technical aspects of the Care Logistics system
• Interface with service and hardware system vendors to build and configure systems
• Participate in onsite customer events, including technical go-live
• Technical Operations and Observability:
• Manage alert and monitoring configuration
• Collect, aggregate, and visualize metrics to provide actionable insights
• Advise right-sizing of AWS infrastructure resources to optimize cost and performance
• Manage incident response
• Provide insight to Cloud Center of Excellence
• Additional tasks which include:
• Provide primary technical support for project team members
• Provide Tier 2 level support for Care Logistics Support team
• Create and maintain internal environments for use by Care Logistics Client Engagement team
• Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers
• Define and maintain a clear, concise documented process for the implementation and integration of the system
• Collaborate with teammates to troubleshoot and maintain existing application modules
• Participate in DevOps initiatives to improve products and operations

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

REQUIRED

• Bachelor’s degree in Computer Information Systems or equivalent experience
• PMP certification and/or equivalent experience
• 2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• 2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• 4-6 years demonstrated project management experience
• Advanced operation and maintenance of Linux (Red Hat Operating System)
• Demonstrated advanced analytical and troubleshooting skills
• 3+ years integrating software/hardware systems in client-server and cloud environments
• Proven organizational and delivery skills

DESIRED

• AWS certification desired
• Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Operational best practices related to systems operation and maintenance in on-premises and AWS production environments
• Industry standard application/applet containers such as Tomcat
• PostgreSQL and Aurora Databases (installation, configuration, and operation)
• Production High availability server environments
• Complex hardware and software installations
• Management of enterprise reporting tools and/or related technologies
• Project delivery, operations, and support using DevOps and/or Agile methods
• Support leadership experience
• Use of ticketing systems such as JIRA and/or related incident management tools such as OpsGenie
• Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.
• Preparation of articles, abstracts, editorials, journals, manuals, and critiques.
• Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.
• Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Develop strong and productive working relationships with others
• Form strong team bonds and enhance team performance
• Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities
• Cope with rapidly changing information in a fast-paced environment
• Proven communication, interpersonal, analytical, and organizational skills
• Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project
• Work both independently and as a member of the implementation and support team
• Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external
• Quickly identify and resolve issues
• Quickly understand complex concepts
• Excellent oral and written communication skills
• Excellent customer management skills
• Above average observational skills to collect data and validate information
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
• Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions
• Support leadership and/or project management
• Excellent troubleshooting skills
• Excellent organizational and delivery skills
• Install, configure, and manage hardware and software in AWS and on-premises environments
• Provide specifications for system hardware and AWS service requirements
• Implement complex system solutions involving multiple technologies
• Control and implement complex system and application feature configurations
• Troubleshoot complex system and technical issues
• Read and understand system and application logs
• Proven ability to communicate and teach complex technical concepts to less technical resources
• Excellent communications and interpersonal skills, as well as analytical and problem-solving skills
• Excellent documentation skills

REQUIRED KNOWLEDGE

• Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment
• VMware, Web servers, DBMS, Reporting and analytic tools
• Project Management Methodologies
• Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint

DESIRED KNOWLEDGE

• Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Understanding of high availability server environments
• Hardware and software installation techniques
• Healthcare Information Systems
• Enterprise reporting tools
• DevOps and Agile methodologies related to project delivery, operations, and support
• Ticketing systems such as JIRA and related incident management tools (such as OpsGenie)

TRAVEL REQUIREMENTS & WORKING CONDITIONS:

• 10-80% travel required
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
• The employee must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus