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Treatment Plant Operator - Wastewater
Salary not disclosed
Pompano Beach, FL 4 days ago


REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Treatment Plant Operator - Water & Wastewater Operations Division

Please Note: This announcement will remain open until a sufficient number of applications are received and may close at any time.

The Treatment Plant Operator for Wastewater, is responsible for the following, including but not limited to: operating equipment related to wastewater treatment plant processes, including aeration tanks, clarifiers, belt filter press, sludge flotation units and digesters under close supervision, and checking equipment to see that it is operating properly; performing minor repairs and adjustments to equipment as needed, and assisting Plant Maintenance Crew on maintenance projects; performing a variety of cleaning tasks in areas or structures, such as chemical rooms, chemical feed equipment, various wastewater treatment units, pumping stations, electrical rooms, secondary containment areas, head house bar screens, and general grounds keeping; having knowledge of the general operating principles and practices and the maintenance requirements of mechanical and electrical equipment similar to the types utilized in waste treatment plants; understanding and following specified operating and recording procedures; analyzing and troubleshooting various issues; performing basic mathematical calculations involving addition, subtraction, multiplication and/or division; learning/performing a variety of work activities associated with the operation and maintenance of a variety of pumps, valves, filters, and related equipment associated with wastewater treatment system
General Description
Performs skilled operational and regulatory work in the testing and treatment of City water in compliance with all applicable regulations and guidelines.
Works under general supervision, independently developing work methods and sequences.

Minimum Education and Experience Requirements
Requires six (6) months experience in operation or maintenance of mechanical, hydraulic, or electrical equipment similar to that utilized in treatment plant operations or completion of the Pre-Apprenticeship program in either Water Operations or Wastewater Operations through Junior Achievement of South Florida.

Special Certifications and Licenses
Must obtain the Class C Water or Wastewater Plant Operator License within two (2) years of hire.

Preferences
  • Vocational/Technical School Certification OR Associates Degree in Biology, Chemistry, Engineering, Environmental Science, Water or Wastewater Treatment, Public Admin, or a closely related field.
  • Bachelor's Degree in Biology, Chemistry, Engineering, Environmental Science, Water or Wastewater Treatment, Public Admin, or a closely related field.
  • Master's Degree in Biology, Chemistry, Engineering, Environmental Science, Water or Wastewater Treatment, Public Admin, or a closely related field.
  • Possession of "C" Florida State Operator license in Wastewater
  • Possession of "C", "B" or "A" Florida State Operator license in Water
  • Possession of "C", "B" or "A" Collection certification in Wastewater


SCOPE OF WORK

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Understands, implements, maintains and assists the processing of millions of gallons of wastewater entering the plant and following various biological, mechanical and chemical processes to return treated waters meeting state and federal safety standards back into the environment.

Performs routine to complex maintenance and repair duties of water equipment and facilities; collects water samples for testing; performs and records chemical adjustments and laboratory sampling and testing; ascertains treatment performance and quality; monitors and sets chlorine machinery to obtain proper chemical usage readings; operates and maintains pump stations; records daily pump readings, records flows, time of flows, pressures, and chemical usage.

Performs clerical duties, data entry, process control, calculations and runs quantitative and qualitative analysis and interprets data for performance evaluation.

Runs vacuum building system; collects samples from off sight station; receives chemical deliveries on and off sight; maintains and monitors backwash filter.

Checks plant equipment and troubleshoots plant problems; diagnoses, troubleshoots and writes work orders when a malfunction has been discovered; performs frequent rounds checking the status of water and wastewater treatment units, tanks and machines; performs a variety of routine cleaning activities in order to ensure the safety and cleanliness of facility/treatment plant; proper start up and shut down of different tanks and pumps according to conditions and supervisor directives; resets plant to proper operating conditions caused by storms and power outages.

Computes a variety of work orders to document treatment plant activity, request maintenance, repairs, and compile statistics for periodic reports.

Monitors treatment plant operations to ensure compliance with State and County regulations standards and verifies process is operating efficiently and effectively; checks on storage and inventory of chemicals.

Performs related work as assigned.

Competencies
  • Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. Well.
  • Decision Quality: Makes good and timely decisions that keep the organization moving forward. Swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
  • Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
  • Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pursues, explores, and develops ways to ensure own work is as effective as possible within all relevant processes. Shares an analysis of process problems with stakeholders; discusses how to resolve the issue.
  • Ensures Accountability: Holds self and others accountable to meet commitments. Accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
  • Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
  • Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations. Finds out which situations call for flexibility and responds accordingly; seeks and listens to others' input and feedback on how to adapt approach to changing situations.


WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs light work that involves walking or standing most of the time and involves exerting up to 20 pounds of force on a regular and recurring basis, or skill, adeptness and speed in the use of fingers, hands or limbs on repetitive operation of mechanical or electronic office equipment or tools within moderate tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to toxic/caustic chemicals.



SPECIAL INFORMATION

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Customer focus: Building strong customer relationships and delivering customer-centric solutions.
  • Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Copyright 2025 Korn Ferry. ALL RIGHTS RESERVED

Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.



Not Specified
Payroll Coordinator
Salary not disclosed
Fontana, CA 4 days ago


Definition

DEFINITION: Under general supervision, performs a variety of specialized and responsible work in the administration, processing, and distribution of the City's payroll. Provides technical staff assistance to departments and city staff.
SUPERVISION RECEIVED AND EXERCISED: Receives general supervision from upper level management staff. Provides functional and technical supervision over assigned payroll staff.
Position Snapshot/A Day in the Life: The Payroll Coordinator is part of the Finance Division and under the supervision of Payroll Supervisor, the incumbent will process bi-weekly payroll cycles, ensure employees are paid accurately and on time, audit payroll data for accuracy, and help resolve discrepancies. The position works closely with Human Resources and Finance staff to assist with benefits deductions, support audit preparation, and response to employee inquiries, while also serving as a backup to the Payroll Supervisor when needed.

Essential Functions

ESSENTIAL FUNCTIONS:The incumbent must have the ability to:

  • Coordinate and participate in the preparation and distribution of payroll.
  • Understand, interpret and apply the fundamental principles of payroll accounting.
  • Provide supervision, performance evaluation and training to assigned staff.
  • Review time sheets submitted by all departments to ensure conformance with appropriate bargaining unit contracts and administrative policies and regulations.
  • Maintain payroll records regarding salary changes, retirement, employment tax withholding, fringe benefits, voluntary deductions and leave balances; input personnel information and time sheet data.
  • Review and edit documents, correct errors and balance payroll for each pay period.
  • Prepare quarterly and annual federal and state tax reports; prepare and distribute W-2's.
  • Compile and distribute all required reports related to payroll activity.
  • Maintain and audit personal leave program records for all employees; distribute balance reports to all departments each pay period.
  • Plan and initiate payroll programming changes.
  • Perform other accounting tasks assigned, such as preparation of journal entries relating to payroll and reconciliation on a computerized system.
  • Participate in special studies and projects as required.
  • Analyze and implement new laws and regulations.
  • Learn and apply personnel policies and procedures.
  • Operate computer equipment and related software in the preparation and distribution of payroll.
  • Analyze fiscal data and draw logical conclusions.
  • Communicate clearly and concisely both orally and in writing.
  • Establish and maintain cooperative working relationships.
  • Perform any other tasks or functions deemed necessary to the daily operations of the employer.

THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED BY THE EMPLOYER.
WORKING CONDITIONS:Position requires prolonged sitting, standing, walking, reaching, twisting, turning kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement, and fine coordination in preparing statistical reports and data using a computer key board. Additionally, the position requires near vision in reading correspondence, statistical data and using a computer, and acute hearing is required when providing phone service and communication in person.

Experience and Training Guidelines

EXPERIENCE AND TRAINING GUIDELINES
A combination of experience and training that would provide the required knowledge and abilities is qualifying. The employee must have the knowledge of:

  • Generally accepted payroll accounting principles and procedures.
  • Principles and practices of payroll record keeping and reporting.
  • Automated payroll systems.
  • Principles and procedures of effective supervision.
  • Modern office methods, practices, procedures, equipment and computer applications.
  • Pertinent Federal, State and local laws, codes and regulations.
Experience: Two (2) years of technical accounting and payroll experience. Preferred Qualifications: At least four (4) years of experience processing bi-weekly or large scale payroll cycles (400+ employees) with high accuracy. Proficiency with automated payroll systems such as ADP Workforce Now, Workday, UKG Pro, or Tyler Munis. Experience preparing quarterly and annual payroll tax filings, including federal and state reporting and W-2 processing. Demonstrated ability to lead payroll staff, including training, workflow coordination, and performance monitoring.

Training: Completion of the twelfth grade or GED supplemented by college level accounting coursework.
Licenses and/or Certifications: Possession of a Payroll Certification is preferred.

The City of Fontana has a flexible benefits plan. This plan allows for employees to select benefits based upon their individual needs. Full-time and Classified Part-time employees are eligible for benefits.

Please to view our excellent employee benefit options.



01

What is your highest level of education? Is it in the related field?



  • High School graduate or equivalent

  • Some college

  • Associate's degree in related field

  • Bachelor's degree in related field

  • Bachelor's degree or higher in non-related field

  • Equivalent to Bachelor's degree in related field

  • Master's degree or higher in related field

  • None of the above



02

Please list college level courses or trainings you have completed that are in the related field?





03

Please indicate how much experience you have in technical accounting and payroll experience.



  • No experience

  • Less than one (1) year.

  • One (1) year or more year(s) but less than two (2) years.

  • Two (2) or more years but less than four (4) years.

  • Four (4) or more years but less than six (6) years.

  • Six (6) years or more.



04

Do you possess a certification as a Certified Payroll Professional (CPP)?



  • Yes

  • No





Required Question



Not Specified
Implementation Manager - Level 2
Salary not disclosed
Austin, TX 4 days ago

Description


What We're Looking For:

As a MeltwaterImplementation Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of AI key features. Reporting to the program and Implementation Regional Manager, you will prioritize account setup and provide customized team training to ensure alignment with clients' objectives. You will play a key role in helping clients understand and leverage Meltwater's AI capabilities. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.

Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.

Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact.

What You'll Do:

  • Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.

  • Demonstrate strong leadership within account teams, guiding internal stakeholders to deliver seamless onboarding experiences.

  • Coordinate internally and within clients all tasks and actions to develop a comprehensive onboarding experience

  • Initiate and nurture relationships with clients within the first 30 to 45 days of their subscription.

  • Lead and manage enterprise-level clients, including Fortune 500 accounts ensuring strategic alignment, smooth onboarding, and measurable adoption of Meltwater's AI-powered solutions.

  • Champion innovation and the adoption of emerging technologies across implementation practices

  • Establish yourself as a trusted advisor and expert across Meltwater's SaaS AI platforms.

  • Leverage AI-driven tools and data insights to enhance onboarding efficiency, optimize workflows, and deliver smarter client solutions.

  • Assist in configuring and setting up the application to meet clients' desired outcomes effectively.

  • Construct and manage complex Boolean logic queries and analytics for insightful data extraction.

  • Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.

  • Proactively identify potential risks or blockers in implementations and escalate appropriately to maintain timelines and quality.

  • Conduct both online and in-person training sessions to facilitate platform proficiency among clients.

  • Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.

  • Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.

  • Effectively communicate project status and deliverables with internal and external teams to ensure project success.

  • Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.

  • Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

  • Identify opportunities to streamline and improve internal processes for greater scalability and client satisfaction.

What You'll Bring:

  • A Bachelor's degree or higher and a minimum of 3 years of relevant experience in a client-facing role within software support

  • A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.

  • Empathy and an innate ability to understand customer needs, fostering rapid relationship development.

  • A keen interest in AI technologies and an understanding of how they can enhance client onboarding and operational efficiency.

  • Business acumen and a comprehensive understanding of diverse departmental and industry requirements.

  • Proven ability to lead cross-functional teams and influence without direct authority

  • Strong multitasking capability - comfortable managing several client projects simultaneously in fast-paced environments.

  • A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.

  • Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.

  • Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.

  • A continuous improvement mindset, always seeking ways to enhance team collaboration and implementation effectiveness.

  • A deep understanding of and passion for media, news, and current affairs.

  • Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.

  • Excellent written and verbal communication skills in English. Spanish or another language is a plus.

  • The ability to legally work in the country of hire is required for this position.

What We Offer:

  • Enjoy comprehensive paid time off that allows you to have an enhanced work-life balance.

  • Excellent medical, dental, and vision options

  • 401(k) matching, life insurance, commuter benefits, and parental leave plans

  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Compensation Overview

  • Hourly Salary $35 an hour USD + discretionary 5% annual bonus subject to the terms of the applicable bonus plan. Earnings are dependent on individual sales performance.

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.
Not Specified
Implementation Manager - Level 1
🏢 Meltwater
Salary not disclosed
Charlotte, NC 4 days ago

Description


What We're Looking For:

As a Meltwater Implementation Manager, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features. Reporting to the Regional Onboarding & Adoption Manager, you will prioritize account setup and provide customized team training to ensure alignment with clients' objectives. Your role involves close collaboration with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration that surpasses client expectations.

Joining Meltwater means immersing yourself in a culture of continuous growth and development. Our environment is tailored to nurture your leadership skills, encourage collaboration, and uphold principles of inclusive leadership. Collaborate with seasoned professionals and influential leaders who are committed to guiding you towards success.

Partner with us, and you'll integrate into a vibrant community that recognizes and celebrates your contributions, empowering you to make a meaningful impact.

What You'll Do:

  • Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.

  • Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.

  • Lead and manage client implementations to ensure smooth transitions.

  • Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.

  • Assist in configuring and setting up the application to meet clients' desired outcomes effectively.

  • Construct and manage complex Boolean logic queries and analytics for insightful data extraction.

  • Develop customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.

  • Conduct both online and in-person training sessions to facilitate platform proficiency among clients.

  • Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.

  • Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.

  • Effectively communicate project status and deliverables with internal and external teams to ensure project success.

  • Uphold client satisfaction through proactive follow-up, responsiveness, and clear communication.

  • Track milestones and document client interactions and insights to enhance overall client experience and relationship management.

What You'll Bring:

  • A Bachelor's degree or higher and a minimum of 1 year of relevant experience in a client-facing role within software support

  • A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.

  • Empathy and an innate ability to understand customer needs, fostering rapid relationship development.

  • Business acumen and a comprehensive understanding of diverse departmental and industry requirements.

  • A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.

  • Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.

  • Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.

  • A deep understanding of and passion for media, news, and current affairs.

  • Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.

  • Excellent written and verbal communication skills in English.

  • Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.

  • The ability to legally work in the country of hire is required for this position.

What We Offer:

  • Comprehensive paid time off that allows you to have an enhanced work-life balance.

  • Excellent medical, dental, and vision options

  • 401(k) matching, life insurance, commuter benefits, and parental leave plans

  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

  • Energetic work environment with a hybrid work style, providing the balance you need.

  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

  • Base Salary $50,000 - $55,000 USD per year + 20% bonus subject to the terms of the applicable bonus plan.

  • Total compensation range for this position: $50,000 - $66,000 USD per year.

Our Story:

The sky is the limit at Meltwater.

At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.

Our award-winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way.

We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals.

So, in a nutshell, that's Meltwater. We love working here, and we think you will too.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.
Not Specified
Sr. EDI Specialist
Salary not disclosed
South Bend, IN 4 days ago

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

  • Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

  • Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

  • Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

  • Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

  • Better together:We check our egos at the door. We work together, so we win together.

This position is responsible for the successful ingress of client data into Press Ganey databases. Client data is used to generate surveys (mail, phone and email) and to capture patient, employee and demographics for.

Job Duties:

  • Creating new and updating existing InfoTurn import templates: Working in the TESTINFO & INFOTURN databases to create templates that will capture records from client uploads. Writing logical expressions to pull data from the files as necessary. Working with Account Managers and client IT contacts to verify upload settings such as languages, sampling, precodes, etc... Using tools to test and validate data. Submits for quality inspection by Senior/Lead EDI. Create FTP account and train client on the transmission process. Monitor uploads after implementation to ensure data imports are successful.
  • EDI Cases: works independently to address open EDI cases. Writes advanced SQL statements to troubleshoot and define error causes. Reviews and deciphers FTP Server logs to troubleshoot and resolve advanced connection issues. Removes/alters data residing in the InfoTurn database and coordinates approval from appropriate departments (i.e. InfoTurn, Public Reporting, DAR, Client Experience). Upon request from Client Experience, Patient Advisory Services, Public Reporting or the client, the Senior EDI researches uploaded data concerning records processed, duplicates, errors, mailed, undeliverable, data integrity, FTP connection issues, etc... via V-Train (SQL), Intranet reports, Modify demograph, File Import Explorer, Ppatdemo, File Parser, Ultra-Edit, WS_FTP and/or visual inspection of the imported files.
  • Communication: Work with both client and PG staff to coordinate the receipt of test data, data-mapping, and live updates. Explain upload methods and required changes to data. Document and communicate account status to client contacts, Client Experience, Public Reporting and Sales.
  • Serve as the assigned EDI resource for large enterprise clients. Manage onboarding of new enterprise clients. Manage and implement newly purchased services and changes to existing client file layout(s). Attend scheduled, recurring and impromptu meetings regarding implementation and service issues. Provide ongoing support for all transmission, configuration and data integrity issues.
  • Complete SRF update requests: Update import templates according to custom SRF changes not performed by SRF automation. Including add/remove languages, exclusions, custom expressions, custom lookups, etc... Test and validate data by importing data into the test info database and review stored data to assure accuracy.
  • Provide phone support: Answer incoming client phone calls. Address issues relating to imported data, upload file errors, FTP transmission and connection errors. Provide second level support for issues escalated from Associate EDI Specialists and EDI Specialists. Provide direction, correct configuration issues or escalate to Lead EDI, EDI Manager or development teams. Attend scheduled client conference calls.
  • Training and mentoring: Assist with training EDI new hires on various subject matters including PG developed applications, off the shelf applications, database structure and PG/EDI policies and procedures. Assist with training new hire Account Managers on Import Maintenance/SRF, CRM and Sales Force. Mentor Associate EDI Specialists, EDI Specialists and Account Managers as needed. Address questions from other departments.
  • Participates in planning, user acceptance testing and testing of deployed bug fixes/feature enhancements. Works with developer teams to test and troubleshoot new software/hardware technology products.

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $54,000to $70,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Not Specified
Systems Network Analyst Sr. - Network Specialist
🏢 Broward County, Florida
Salary not disclosed
Plantation, FL 4 days ago


REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking qualified candidates for Systems Network Analyst, Senior.We are looking for an experienced Network Specialist to design, implement, and maintain our network infrastructure. This role involves managing routers, switches, firewalls, and VoIP systems, as well as supporting hybrid cloud networking and ensuring compliance with security standards. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to manage complex network projects.


This position is not remote.


This job announcement will remain open until a sufficient number of applications are received.


Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave


Health Benefits

High Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79


Florida Retirement System (FRS) - Pension or Investment Plan

457 Deferred Compensation county matches up to $2,000 a year.



General Description
Performs advanced professional, technical and analytical work with administrative responsibility in automation systems implementation and development.
Works independently, under limited supervision, reporting major activities through periodic meetings.
Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects. Design and deploy multi-vendor LAN/WAN architectures.

Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop protocol and communication problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.

Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.

Performs analysis of systems designs related to networking, wifi and security; develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community. Proactive analysis using SNMP, NetFlow, and Wireshark. Develop analysis via Python and Ansible for configuration.

Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support. Integrate hybrid networking with AWS VPC and Azure VNet.

Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

Ensures maintenance of NIST/HIPAA standards and network hardening.


Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in supporting users through analyzing, diagnosing and resolving computer systems issues related to desktop/laptop protocols and communication problems or closely related experience.

Special Certifications and Licenses
None.

Preferences

-Two or more CompTIA Certifications or Equivalent
-2 years of experience with Wi-Fi setup and Configurations
-Experience with Cisco, Fortinet and Meraki
-Network + Certification or Equivalent
-4 years working in a help desk environment
-2 years of experience with Wi-Fi setup and Configurations

SCOPE OF WORK

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.

Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.

Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.

Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.

Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.

Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.


Performs related work as assigned.



WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.



SPECIAL INFORMATION

Competencies

  • Tech Savvy
Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
  • Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
  • Cultivates Innovation
Creates new and better ways for the organization to be successful. Constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.
  • Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.
  • Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
  • Courage
Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.
  • Self-Development
Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Customer focus: Building strong customer relationships and delivering customer-centric solutions.
  • Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Not Specified
Laboratory Excellence Sr. Auditor
Salary not disclosed
Buffalo, NY 4 days ago

Description

Ready for more than just a job? Build a career with purpose. At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.


As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.


In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.


At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.


Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.


From your PASSION to ours

Lactalis American Group, part of the Lactalis family of companies, is currently hiring a Laboratory Excellence Sr. Auditor based in Buffalo, New York. As a Laboratory Excellence Sr. Auditor, the role will carry out responsibilities such as but not limited to satisfy the training needs of Lactalis USA Labs, as well as assuming responsibility for the auditing of all Lactalis USA Labs (12 relay labs + 8 auditing).


From your EXPERTISE to ours

Key responsibilities for this position include:

  • Coordinate travel to all USA labs, report of their compliance against the Lactalis testing expectations (SOPs, reproducibility, etc.). Create a force of proposal for improvement and follow up.
  • As a Lactalis laboratory accredited auditor, you will plan, organize and perform lab audits for all internal and external labs used by Lactalis in USA, follow up on all corrective actions noted during auditing, make proposals for acceptance (or not) of new external labs (chemistry and micro), based on audit results and compliance within Lactalis protocols.
  • Responsibility of "Lab relay" for the USA (that includes plants laboratories, such as LAG, LUSY, Karoun, and LHD); travel to all laboratories in the US to bring testing methods according to the Lactalis standards. Will organize bi-weekly teams meetings with each lab, following on corrective actions and updates on progress
  • Responsibility of the integration of any new labs, as Lactalis pursue new acquisitions, as they will need to be transitioned into Lactalis Lab procedures and protocols.
  • Manage the Lactalis Cecalait verification system with all laboratories, helping to troubleshoot when out of compliance
  • Contribute to ongoing meetings such as : Monthly Teams Meeting with Groupe Lactalis (France), Quarterly meetings with each division Quality leader about lab progress, Quarterly meetings with each division VP Quality.
  • Provide recommendations for new alternative test methods, thus improving lab efficiencies
  • Maintain communications with Groupe Lactalis: reports and KPIs to DQG in Laval, attend annual group Lactalis seminars for Laboratory and R&D updates and incorporate them into US Lab practices

Requirements



From your STORY to ours

Qualified applicants will contribute the following:


Work Conditions

  • Travel is required up to 75% monthly.
  • Extended hours may be necessary depending on the project needs.
  • To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.
  • To fulfill these responsibilities, a cell phone is required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties and responsibilities.
  • This position requires physical presence in the office / plant environment, in accordance with the guidelines of the hybrid work policy.
  • Demonstrate commitment to a safe working environment that promotes the health and well-being of all employees and that will further contribute to the Company's overall performance and success.

Education

  • 5+ years Management experience required
  • Lab auditing experience required
  • Minimum of 10 years relevant previous analytical laboratory experience in a regulated industry required.


Certifications and Specific Knowledge

  • Thorough knowledge of principles of Food analysis required.
  • Strong laboratory skills (Chemistry and Microbiology)
  • Strong Mathematics knowledge including stoichiometry and statistics.
  • Strong communication skills to communicate direction and new methodology to lab personal
  • Strong Computer skills with a working knowledge of Word, Excel, and PowerPoint for report writing and presentations.
  • Attend periodic training/ seminars pertaining to ISO methods, AOAC International methods, BAM methods

Competencies

  • Mastery of the chemistry of dairy products
  • Capacity to audit strategies in term of Hygiene, Safety, Risks and Environment or Laboratory and to analyze, elaborate and present the results and the associated action plans (teams of investigation)
  • Master statistics logics necessary to manage metrology, the follow-up of the allegiances of the methods and the validation of the methods of routine versus references
  • Ability to develop and implement policies and procedures to investigate and resolve non-compliant quality issues.



At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.


Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations


Not Specified
Radar Hardware Design Engineer
Salary not disclosed
Mountain View, CA 4 days ago

We're building safety-enhancing technology for aviation that will save lives. Automated aviation systems will enable a future where air transportation is safer, more convenient and fundamentally transformative to the way goods - and eventually people - move around the planet. We are a team of mission-driven engineers with experience across aerospace, robotics and self-driving cars working to make this future a reality.

As a Radar Hardware Design Engineer, you will be a part of our Radar Engineering team. The Radar Engineering team is comprised of a small cross-functional team of motivated and experienced engineers; we're responsible for designing, building, and testing cutting-edge phased array radar systems from concept to certified product. We enjoy a culture of sharing information and collaboration. Phased array radar systems have historically been reserved for specialized applications, but we're making this technology affordable to enable Detect and Avoid for widespread commercial applications. This role will focus on new advanced operational modes. The passion for revolutionary technology to make aviation safer motivates us to come in every day.

Responsibilities

In your role as a Radar Design Engineer, you will be responsible for designing digital and analog circuits for our next-generation Radar system. You will be involved in all phases of development, from conception to production, tracing system-level requirements through to circuit-level design. You will drive the design and layout of a multi-processor with an FPGA on chip using DDR 4 memory, as well as designing switching and linear power supplies. The high-speed digital design is complemented by high-frequency analog and RF design up to 12GHz. You will own the schematic, layout, artwork generation and bring-up of hardware. You will be collaborating with the cross-functional teams, including mechanical and system engineering. You will be responsible for the certification of your design to DO-160, DO-254 design assurance and FCC certification. You will support radar system integration and testing in the engineering lab and on the aircraft.

Basic Success Criteria

  • Electrical Engineering fundamentals, typically gained through a Bachelor's Degree of Science or Engineering in Mechanical, Electrical, Aerospace, or a related discipline

  • 5+ years of professional hands-on experience with high-speed digital circuits, linear and switching power regulator circuits, PLL's, VGA, mixers etc.

  • Ability to use Circuit simulators, Altium schematic capture and layout, and SPICE simulation software

  • Ability to troubleshoot, find root cause, and resolve issues

  • Experienced in using oscilloscopes, logic analyzers, spectrum analyzers and Vector Network Analyzers

Preferred Criteria

  • Advanced Degree of Science or Electrical Engineering

  • Experience developing system architectures and managing requirements for certification of Avionics

  • Creative problem solver that can bring multiple disciplines together, with the ability to assess risk and make design and development decisions without all available data

  • Experience integrating and troubleshooting various electronic sensors and components

  • RF circuit design experience up to 12GHz

  • DO-160 and DO-254 hardware design assurance experience

This position will be located at our facility in Mountain View, California.

Must be willing to travel 10% of the time.

The estimated salary range for this position is $190,000 to $250,000/annual salary + cash and stock option awards + benefits. At Reliable Robotics, we strive to provide competitive and rewarding compensation based on experience and expertise, as well as market conditions, location, and pay equity.

In addition to base compensation, Reliable Robotics offers stock options, employee medical, 401k contribution, great co-workers and a casual work environment.

This position requires access to information that is subject to U.S. export controls. An offer of employment will be contingent upon the applicant's capacity to perform in compliance with U.S. export control laws.

All applicants are asked to provide documentation that legally establishes status as a U.S. person or non-U.S. person (and nationalities in the case of a non-U.S. person). Where the applicant is not a U.S. person, meaning not a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident, (iii) refugee under 8 U.S.C. * 1157, or (iv) asylee under 8 U.S.C. * 1158, or not otherwise permitted to access the export-controlled technology without U.S. government authorization, the Company reserves the right not to apply for an export license for such applicants whose access to export-controlled technology or software source code requires authorization and may decline to proceed with the application process and any offer of employment on that basis.

At Reliable Robotics, our goal is to be a diverse and inclusive workforce. As an Equal Opportunity Employer, we do not discriminate on the basis of race, religion, color, creed, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, sexual orientation, age, non-disqualifying physical or mental disability or medical conditions, national origin, military or veteran status, genetic information, marital status, or any other basis covered by applicable law. All employment and promotion is decided on the basis of qualifications, merit, and business need.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

Compensation Range: $190K - $250K

Apply for this Job
Not Specified
Business Systems Analyst/ IVR Analyst
Salary not disclosed
Newark, NJ 4 days ago
Job Title: Business Systems Analyst/ IVR Analyst

Location: Newark, NJ (Hybrid)/Fort Washington, PA (Hybrid)

Duration: 12 Months

Job Description:

We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective contact center/IVR solutions. The ideal candidate will have a proven track record in supporting AI-driven transformations in the IVR and chatbot space. This role requires a deep understanding of customer service operations, actionable business intelligence, data modeling, and governance, especially within the financial services industry.

Key Responsibilities:

* Experience in modernizing IVR flows into customer-centric, adaptive, and learning-oriented conversational journeys powered by AI agents.

* Ability to capture and translate business needs into agentic AI-focused requirements, shifting from traditional deterministic IVR call flow logic to flexible, goal oriented conversational behaviors.

* Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency.

* Develop actionable business intelligence and analytics to drive decision-making.

* Lead ongoing reviews of business processes and developing optimization strategies.

* Develop and implement data governance, data management, and data quality program practices and strategies.

* Model business processes for Interactive Voice Response (IVR) and implement effective solutions.

* Foster a culture of continuous improvement and excellence.

What you bring to the table:

* Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.

* Experience working in an AGILE environment.

* Strong analytical skills and proficiency in data modeling techniques.

* BA/BS in CS, Information Systems or Information management or Systems design.

* Ability to manage complex projects and deliver results in a fast-paced environment.

* Excellent communication and leadership abilities.

Bonus if you have:

* Deep expertise in insurance financial engines and regulatory compliance.

* Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau.
Not Specified
Controls Technician II
🏢 CPG
Salary not disclosed
Ashburn, VA 4 days ago
Position:

Controls Technician II

Location:

19775 Belmont Executive Plaza

Suite 200

Ashburn, VA

Job Id:

923

# of Openings:

1

TITLE: CONTROLS TECHNICIAN II

LOCATION: Ashburn, VA

POSITION SUMMARY:

Controls Technicians monitor the control systems of automated equipment. They use software to verify that the controls are within certain parameters and work to quickly troubleshoot problems when they arise to avoid or minimize interruptions to production. The Controls Technicians II works under general supervision, independently performing the essential functions at an advanced level.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Responsible for providing an advanced level of expertise in maintaining, troubleshooting, and servicing all aspects of the building automation systems.

* Must have the ability to maintain, improve, and participate in troubleshooting HVAC equipment serving throughout mission critical facilities.

* Install, configure, test and maintain application software and system management tools

* Oversight and hands-on troubleshooting experience with electrical and mechanical systems are desired, across the spectrum of technologies that support continuous operations.

* Basic writing and verbal skills are required. Effectively communicate with the site management team and the customer to understand requirements and solve complex facility system problems.

* An understanding or ability to quickly learn electrical and mechanical systems along with prior experience with facilities system troubleshooting is highly desirable.

* This position may collaborate with other specialized technicians, mechanics or subcontractors to perform facility-related maintenance and repairs.

* Provides instruction, mentors and trains less skilled technicians as needed.

* Mechanical and Electrical systems oversight, oversee and monitor all components of the site infrastructure to ensure operational integrity.

* Participate in test & commissioning phases of construction for validation of programming

* Perform data integration of equipment utilizing various field protocols (BACnet, Modbus, etc.)

* Monitor's suppliers and third-party vendors as required

* Communicate with remote and local supporting personnel via email and telephone

* Demonstrates attention to detail, good comprehensive and analytical skills, and excellent organizational skills.

* Understands company policies and enforces safety regulations. Safely performs functions of the position including following proper safety guidelines such as job hazard analysis and lockout/tag-out procedures.

* Operates a variety of equipment such as hand tools, laptop computers and diagnostic hardware to perform work.

* Other duties as assigned by Manager or Supervisor.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

* High school diploma or demonstrated equivalent.

* Five years of experience performing Control System / Building Automation/Management System service and repair in a data center, heavy industrial, or pharmaceutical/biomedical environment, or demonstrated equivalent combination of education and experience.

* Knowledge of data center infrastructure including related HVAC and electrical equipment.

* Preferred experience with Tridium Niagara (AX/N4) or other systems such as ALC, Honeywell, Schneider Electric and Siemens and associated instrumentation.

* Experience troubleshooting Control Systems, BAS/BMS systems including but not limited to (Automated Logic, Honeywell, Siemens, Edstrom, etc.)

* Possess knowledge of Building Systems sequence of operations

* Experience diagnosing, troubleshooting and repairing process mechanical systems

* MUST BE A US CITIZEN

Computer Skills:

* Proficient knowledge of Microsoft Office and software

Certificates and Licenses:

* No certificates or licenses required

Supervisory Responsibilities:

* No supervisory responsibilities

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually moderate. The employee must occasionally lift and carry up to 50 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Benefits to Joining Our Team



CPG offers a competitive and comprehensive package that includes additional benefits beyond enhanced medical, dental, and vision coverage




  • Health Benefits - (Medical, Dental & Vision Insurance)
  • Flexible Spending Account Options
  • 401K Plan
  • Employer paid Life & Disability Insurance
  • Paid Time Off
  • Employee Referral Program
  • Employee Assistance Program (EAP)


CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.



Learn more about CPG by checking out our website here



#LI-TG1



Pay Range: $65,013 - $97,580 per year

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Not Specified
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