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At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at   and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Lead Consultant - Java/J2EE
Skills – Headstrong Services LLC seeks Lead Consultant - Java/J2EE (multiple positions) in New York NY to be responsible for the design, development, and modification of object oriented enterprise applications developed using primarily Java/J2EE tools on Windows, Linux, and UNIX platforms. Analyze end-user needs to develop application solutions for a range of business operations within the Banking/Financial Services and Healthcare domains. Employ expertise in Java frameworks (Struts, Spring, Hibernate); interfaces and MVC patterns to develop and optimize applications. Will employ Scrum Methodology throughout the system development lifecycle. Execute development tasks within a distributed resources environment (onshore/offshore). Communicate and collaborate effectively with clients and team members to ensure that any gaps between client's business requirements and project's technical requirements are resolved.
Education – Position requires a Master’s degree in an Engineering (all), Computer Science, Sciences, Mathematics, or related field and 2 years of experience in the job offered, a related software engineering, computer programmer, or systems analyst position, or related occupation. Alternatively, a Bachelor’s degree in Engineering (all), Computer Science, Sciences, Mathematics, or related field and 5 years of progressively responsible post-Bachelor's experience in the job offered, a related software engineering, computer programmer, or systems analyst position, or related occupation is also acceptable. Foreign equivalent degrees are acceptable.
Position headquartered in New York, NY with placement at project sites nationally within the United States with no additional travel required.
$150,550 to $158,077 per year.
Please send resume and cover letter to:
Indicate job code “HSLCJJNY0226†when applying.
Why join Genpact?
Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
The approximate annual base compensation range for this position is $150,550 to $158,077. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity
“Los Angeles, California based candidates are not eligible for this role.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. JobiqoTJN. Keywords: Java Consultant, Location: New York, NY - 10060
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at   and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Principal Consultant, Business Intelligence – II
Skills – Genpact LLC seeks Principal Consultant, Business Intelligence – II (multiple positions) in New York, NY to be responsible for the design, development, testing, optimization, and maintenance of the full range of Business Intelligence (BI) reporting solutions, including the analysis, design, development, and deployment of business intelligence data models, metadata files, dashboards, reports, and subject areas in tools such as OBIEE. Collaborate with the architecture and data analyst team to understand the business requirement and translating them into formal requirements and design documents, establish specific solutions and leading the efforts including programming and testing. Tune reports, loaders, table design, indexes, and stored procedures to deliver required performance. Design and develop complex SQL queries and PL/SQL stored procedures to support large management reporting requirements using Oracle Databases and for data validations. Employ new software technologies consistent with support requirements. Develop and maintain ETL processes that meet project-specific business and technical requirements and those of the overall enterprise data warehouse data integration portfolio. Guide and mentor organization with best practices in report and dashboard design and development. Assist in the ongoing development of technical best practices for data movement, data quality, data cleansing, and other ETL-related activities. Facilitate the development of a corporate data policy that outlines the appropriate data stewardship and data audit requirements, as well as the service-level agreements, to support the appropriate quality and use of information in business and IT processes. Employ Windows and Linux environments, Oracle SQL, PL/SQL, UNIX, shell scripting, Tableau, Informatica Power Center, and OBIA.
Education – Position requires a Bachelor's degree in an Engineering (all), Computer Science, Information Technology, Computer Information Systems, Business Administration, or related field and 5 years of progressively responsible post-Bachelor’s experience in the job offered or related occupation. Foreign degree equivalents are acceptable. Position headquartered in New York, NY with placement at project sites nationally within the United States with no additional travel required. $169,541- $178,018 per year.
Please send resume and cover letter to:
Indicate job code “GPCBIINY0226†when applying.
Why join Genpact?
Lead AI-first transformation – Build and scale AI solutions that redefine industries Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
The approximate annual base compensation range for this position is $169,541- $178,018. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity
“Los Angeles, California based candidates are not eligible for this role.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. JobiqoTJN. Keywords: Business Intelligence Expert, Location: New York, NY - 10060
Air Force, Space Force, and Navy under the Joint Range Technical Services Contract, better known as J-Tech II.
JT4 develops and maintains realistic, integrated test and training environments and prepares our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges.
JOB SUMMARY
- ESSENTIAL FUNCTIONS/DUTIES Performs a variety of fundamental field engineering tasks under general supervision of a senior level engineer, involved in the installation, operations, testing and maintenance of electronic equipment and systems.
Conducts research and reference reading to assist higher-level engineers in obtaining technical information and keeps informed of currently approved standards, codes, and procedures applied to engineering specialty.
Performs engineering or other highly technical tasks that are varied and may be somewhat difficult in character.
Plans and carries out successive engineering steps and resolves technical problems by standard practices and techniques, such as tolerance studies and design calculations.
Supports projects with limited scope or parts of more complex projects with detailed instructions on the intent and scope of the documents to be prepared.
Generate sections of design specifications of more complex projects or complete specifications of less complex projects.
Using computer-assisted test methods, conducts laboratory investigations on equipment or systems.
Assists in preparation of reports, correspondence or technical studies.
Studies currently approved standards, codes, and procedures applied to the engineering specialty.
Prepare, deliver and submit technical presentations for in-process design and review meetings.
Perform all other position related duties as assigned or requested.
DESIRED QUALIFICATIONS The candidate must meet the following requirements: Experience working with enterprise IT hardware or digital video projection systems or aircraft simulators or military aircraft instrumentation/avionics.
Interpret building blueprints, electrical and mechanical schematics.
Experience using test equipment such as: Ethernet cable tester, Digital multi meter, fiber inspection scope, ethernet/fiber cable analyzer.
Must be able to create basic documents using Microsoft Office Suite and effectively communicate inside and outside of the team using Microsoft Outlook and Teams.
Must be familiar with the safe and proper use of common hand tools.
Must be able to work independently or in a team environment.
Must be able to perform research and apply knowledge to develop new technician policies and procedures.
Must be able to lift objects up to 50 pounds and work in a hands-on environment.
Must qualify for and maintain a government security clearance and possess a current state issued driver's license.
The candidate should meet most of the following requirements: Experience with Windows Server operating systems.
Build and test shielded Ethernet cables and single/multi-mode fiber lines.
Troubleshoot and maintain Projection/video systems.
Basic computer networking skills with some administrative tasks.
Familiarity with Linux (preferably Red Hat) command line and desktop interfaces Familiarity with HOTAS (hands on throttle and stick) style flight controls Familiarity with KVM consoles/switches, as well as remote management protocols (rdp, ssh, etc.).
REQUIREMENTS
- EDUCATION, TECHNICAL, AND WORK EXPERIENCE Associate's Degree in Engineering or other technical discipline or formal academic/vocational/military training and a minimum of 7 or more years of technical/professional experience in the specialty field.
Must have a professional knowledge of applicable engineering concepts and principles, and a familiarity with related engineering fields.
Must have a practical knowledge of test methods and practices sufficient to perform routine to more complex engineering procedures and to prepare or make minor modifications of standard test procedures or test equipment work instructions.
Incumbent must have a valid, current state driver's license.
Must qualify for and maintain a Security Clearance.
U.S.
Citizenship is required.
BENEFITS Medical, Dental, Vision Insurance Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement OTHER RESPONSIBILITIES Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job.
WORKING CONDITIONS This position involves work typical of an office environment with no unusual hazards.
There is occasional lifting (up to 20 pounds), constant sitting and use of a computer terminal, constant use of sight abilities while writing, reviewing, and editing documents, constant use of speech/hearing abilities for communication, and constant mental alertness.
Routine travel to remote Company work locations may be required.
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by personnel assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of persons so classified.
Tasking is in support of a Federal Government Contract that requires U.S.
citizenship.
Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses/certifications, and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment.
SCC: JENG17, A1412TW
Air Force and Navy under the Joint Range Technical Services Contract, better known as J-Tech II.
We develop and maintain realistic integrated test and training environments, and prepare our nation's war-fighting aircraft, weapons systems, and aircrews for today's missions and tomorrow's global challenges.
What You Will Do with JT4 This programming position is for the Telemetry Network Standards(TMNS) development team.
This programmer will assist with automated testing, crafting cutting test cases, and transforming telemetry into bi-directional communication links for our flight test network infrastructure.
Job Functions & Duties Basic understanding of Linux, SHELL scripting, and automating routine tasks Ability to use programing languages C, C#, C++ Understanding of GITLAB to include merge requesting and branch structures Knowledge of Win32, Windows API, specifically for creating graphical user interfaces TCP/UDP network programming knowledge for developing applications that communicate over networks Makefile basic concept understanding for automating the build process of software projects Understanding of software development lifecycle Designs and writes basic to moderately complex computer programs Prepares flowcharts and diagrams to illustrate a sequence of steps that a program must follow and to describe logical operations involved Monitors performance of programs after implementation Assists in analysis, review, and alterations to programs to increase operating efficiency or to adapt to new requirements Prepares documentation to describe programs development, logic, coding, and corrections Assists in developing user manuals to describe installation and operating procedures Performs related work, as required OTHER RESPONSIBILITIES
- Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to their job.
WORKING CONDITIONS
- Typical office environment with no unusual hazards, occasional lifting (up to 20 pounds), constant sitting while using the computer terminal, constant use of sight abilities while reviewing documents, constant use of speech/hearing abilities for communication, and constant mental alertness.
REQUIREMENTS
- EDUCATION, TECHNICAL AND WORK EXPERIENCE
- Bachelor's degree in Computer Programming; or equivalent technical training from an accredited academic institution, completion of a recognized certification program, or equivalent experience and demonstrated skills, knowledge, and technical competence in computer programming.
Possess three years of additional related experience.
Must have demonstrated proficiency with required computer languages and have a basic to good understanding of computer systems including networks, servers, and personal computers In addition, a Programmer II must possess the following qualifications: Must possess some planning and organizing skills and demonstrate the ability to work under Must possess verbal and written communication skills sufficient to permit interaction with other employees as well as taking work direction from senior unit personnel Must qualify for and maintain a government security clearance Must possess a valid, state-issued driver's license Must be a U.S.
citizen.
BENEFITS Medical, Dental, Vision Insurance
**Benefits Active on Day 1 Life Insurance Health Savings Accounts/FSA's Disability Insurance Paid Time Off 401(k) Plan Options with Employer Match JT4 will match 50%, up to an 8% contribution 100% Immediate Vesting Tuition Reimbursement The expected pay range for this position is $83,000 to $100,000 annually The salary range offered for this position is a good faith description of the expected salary range this role will pay.
JT4 LLC considers factors such as (but not limited to) responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.
DISCLAIMER
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of persons so classified.
Tasking is in support of a federal government contract that requires U.S.
citizenship.
Some jobs may require a candidate to be eligible for a government security clearance, state-issued driver's license or other licenses/certifications, and the inability to obtain and maintain the required clearance, license or certification may affect an employee's ability to maintain employment.
SCC: JSD12, A1412TW
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 3
Location: United States; Remote, MST or PST
Experience: Senior Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Advanced Technical Resolution
- Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
- Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
- Proactively identifies and addresses issues prior to customer or executive escalation.
- Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
- Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
Subject Matter Expertise
- Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
- Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
- Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
- Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
Knowledge Sharing & Enablement
- Mentors and provides technical guidance to support engineers across all tiers.
- Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
- Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
- Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
Systemic Improvement & Cross-Functional Collaboration
- Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
- Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
- Provides technical input that informs product quality, platform stability, and support scalability.
- Represents customer impact and operational risk during cross-functional discussions and incident reviews.
Customer & Incident Management
- Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
- Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
- Maintains accountability for case progression, resolution quality, and documentation accuracy.
Minimum Qualifications, Education, and Skills
- 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
- Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
- Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
- Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
- Proficient in SQL database analysis, including complex queries and table structure evaluation.
- Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
- Experience with cloud platforms such as AWS and/or Azure.
- Expertise in containerization and orchestration technologies (Docker, Kubernetes).
- Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
- Maintains a high standard of customer focus and operational accountability.
- Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Job Title: Support Engineer, Tier 1
Location: United States; Atlanta
Experience: Associate Level
Job Function: Support
Employment Type: Full-Time
Industry: Computer and Network Security
Job Summary
The Support Engineer, Tier 1, resolves customer-reported technical issues of moderate complexity and supports the continuity of customer operations. This role demonstrates growing technical proficiency, effective customer communication, and increasing ownership of support cases through resolution. The Support Engineer contributes to team knowledge, follows established processes, and continues to build depth in supported products and technologies.
Applicants must hold US citizenship or US permanent resident status.
Job Responsibilities
Customer Engagement & Support
- Serves as a technical point of contact for customers, engaging via calls and written communication to diagnose issues and provide timely support.
- Responds to customer inquiries within defined SLAs, prioritizing cases based on impact and severity with guidance as needed.
- Communicates technical information clearly and professionally, adapting explanations to customer technical proficiency.
- Provides accurate and timely case updates in alignment with incident severity and communication standards.
- Assists customers with product usage, configuration guidance, and best practices to reduce repeat issues.
Case Ownership & Management
- Manages assigned support cases through resolution with appropriate guidance and escalation.
- Maintains accurate, clear, and technically appropriate case documentation in the support CRM system.
- Produces case summaries outlining troubleshooting steps and resolutions to support knowledge sharing.
- Collaborates with peers and participates in SWARM models to resolve more complex or escalated issues.
- Performs log review and configuration analysis to support root cause identification.
Technical Problem Solving & Analysis
- Uses lab environments and internal tools to reproduce issues, validate findings, and test solutions under guidance.
- Troubleshoots the majority of assigned cases using documentation, established procedures, and peer support.
- Identifies patterns in recurring issues and raises observations to senior team members for review.
- Contributes to internal knowledge base articles and documentation to improve support efficiency.
- Shares learnings and troubleshooting approaches with the team to build collective knowledge.
Product & Domain Knowledge
- Demonstrates working knowledge of supported products and underlying technologies.
- Resolves routine and moderately complex technical issues within assigned product areas.
- Applies product knowledge to evaluate customer environments and configurations with guidance.
- Supports customers with standard deployment, configuration, and operational recommendations.
- Continues to develop technical expertise through hands-on experience, training, and peer collaboration.
Escalation & Incident Support
- Follows established escalation procedures to ensure timely resolution and appropriate visibility.
- Partners with senior engineers and SWARM teams on complex cases and higher-impact incidents.
- Assists in building and maintaining lab environments as needed to support issue diagnosis.
Collaboration & Continuous Improvement
- Participates in team knowledge-sharing sessions and enablement activities.
- Provides feedback on tools, documentation, and processes to improve support effectiveness.
- Collaborates with cross-functional teams as needed to support customer outcomes.
- Supports ongoing initiatives to improve workflows, consistency, and customer experience.
Minimum Qualifications, Education, and Skills
- Bachelor's degree or equivalent practical experience.
- 1-3 years of technical support or engineering experience in a customer-facing environment.
- Ability to manage multiple support cases with guidance while maintaining service quality.
- Strong written and verbal customer communication skills.
- Demonstrated commitment to customer satisfaction and continuous learning.
- Experience with log analysis and troubleshooting fundamentals.
- Working knowledge of database fundamentals, including basic SQL queries.
- Familiarity with Linux operating systems and Windows Server environments. #LI-NA1
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings - followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility.
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect.
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make "it" happen.
Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.
Keyfactor Privacy Notice
Join the team leading the next evolution of virtual care.
At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.
Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.
Summary of Position
Teladoc Health is seeking an experienced Cyber Incident Response Lead to spearhead our organization's efforts in responding to cybersecurity incidents.This role will lead complex incident investigations, coordinate cross-functional response efforts during security events, drive containment/eradication/recovery activities, and continuously improve the incident response program. This position combines hands-on technical response leadership with strategic oversight, stakeholder communication (including executive-level), and mentorship of analysts/engineers. You will serve as a key escalation point for high-severity incidents and help shape the organization's resilience against evolving threats (ransomware, supply-chain attacks, nation-state actors, etc.).
Essential Duties and Responsibilities
You will lead end-to-end incident response activities, from initial triage and containment through eradication, recovery, and post-incident review. You'll develop and continuously improve incident response playbooks, runbooks, and standard operating procedures, ensuring the team is prepared for a wide range of threat scenarios. During active incidents, you'll serve as the primary point of coordination between technical teams, senior leadership, legal, and communications stakeholders.Beyond incident management, you'll conduct threat hunting exercises and proactive analysis to identify indicators of compromise before they escalate. You'll mentor and develop junior analysts, conduct tabletop exercises and simulations, and track lessons learned to drive meaningful improvements to our security posture. You will also manage relationships with external forensics firms, law enforcement, and industry threat-sharing groups as needed.Qualifications Expected for Position
- 7+ years of experience in cybersecurity, with at least 5 years in an incident response or SOC lead capacity
- Deep hands-on experience with SIEM platforms (e.g., Splunk, Microsoft Sentinel), EDR tools, and network forensics
- Strong understanding of attacker tactics, techniques, and procedures (TTPs) as mapped to the MITRE ATT&CK framework
- Proficiency in digital forensics, malware triage, and log analysis across Windows, Linux, and cloud environments
- Experience leading response efforts for major incident types including ransomware, data exfiltration, BEC, and insider threats
- Excellent communication skills - able to translate technical findings into clear, executive-level briefings
- Relevant certifications such as GCIH, GCFE, GCFA, CISSP, or equivalent
- Experience with cloud security incidents across AWS and Azure.
- Familiarity with regulatory and legal considerations (e.g., HIPAA, PCI-DSS breach notification requirements)
- Prior experience in regulated industries (finance, healthcare, critical infrastructure) or supporting executive-level communications during breaches.
- Experience leading small-to-medium IR teamsor acting as primary incident commander.
The base salary range for this position is$160,000 - $170,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.
We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.
As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.
Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Why join Teladoc Health?
Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.
Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.
Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.
Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.
Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.
Splunk Engineer/Cloud Logging Engineer (CLS Support)
Job ID
2026-2158
# of Openings
1
Overview
Pyramid Systems is seeking an Cloud Logging Engineer (Splunk & AWS) who is responsible for ensuring the availability, performance, and security.
Responsibilities
- Advise on cost efficiency for future usage and cost optimization for current infrastructure.
- Automate the management and enforcement of policies.
- Create and maintain documentation related to architecture and operational processes for CLS (Centralized Logging Solution).
- Develop a set of best practices and architecture patterns.
- Help maintain regulatory compliance of the CLS (Centralized Logging Solution) infrastructure.
- Help monitor and maintain CLS performance, availability, and capacity.
- Help maintain application container images.
- Offer solutions for ingestion of logs to Splunk via cloud native solutions.
- Maintain all infrastructure as code.
- Provide operations monitoring of CLS platform to enable proactive issue identification, response, and resolution.
- Recommend and execute improvements to the existing CLS architecture and design with growth and scalability in mind to optimize performance, stability, reliability, and agility.
- Responsible for reporting on current infrastructure status, and planning for future usage.
- Responsible for Beats agent deployments and container infrastructure analysis, optimization, and capacity planning.
- Maintain CI/CD pipelines for configuration deployments to applications.
- Support large-scale deployments with data feeds from multiple on premise and cloud data centers.
- Upgrade, install, configure monitoring solution for AWS for Windows and Linux servers.
- Utilize automation tool such as Terraform, Ansible, AWS Cloud Formation, Azure Resource Manager, or similar.
- Participate in a rotating on call schedule and weekly off hours maintenance.
Qualifications
- Splunk certification required***
- Candidate background eligibility requirements are United States citizen or be a Permanent Resident and have lived in the United States for at least 3 years, clean criminal background and able to obtain a Public Trust (High-Risk) Position.
Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline OR AWS/Azure Certification (AWS Professional / Specialty Cert. OR Azure Expert / Advanced Cert.) OR 4 years of relevant experience in one of the VAECOT suite of tools (Science Logic, Dynatrace, Turbot, AppDynamics)
Minimum of three (3) years of experience in leading technical teams to achieve objectives and outcomes.
Minimum of six (6) years setting up, configuring, and using AWS cloud operational tools to ensure service level agreements and performance targets are met, and continued compliance with policies, standards and guidelines.
Minimum of three (3) years specific to monitoring Centralized Logging Solution (CLS)/Splunk
Subject matter expertise with ALL VAEC Cloud Service Providers which currently includes Microsoft Azure and Amazon Web Services (AWS).
Experience with programming with Splunk language (SPL) or equivalent (e.g., Python, Powershell, AWS or Azure CLI).
One or more of these Splunk certifications: Splunk Core Certified Power User, Splunk Core Certified Advanced Power User, Splunk Enterprise Certified Admin, Splunk Enterprise Certified Architect, Splunk Enterprise Security Certified Admin, Splunk IT Service Intelligence Certified Admin.
Knowledge of enterprise logging, with a focus on security event logging.
Solid understanding of cloud concepts, either using Azure or AWS semantics.
Experience in one or more of the VAECOT suite of tools, shown below:
VAEC Operational Tools (VAECOT)
Some experience in one or more of the following tools:
Third party tools
* Application Performance Monitoring: Dynatrace, AppDynamics
* Cloud Security: Nessus, NetSkope, Enterprise Security External Change Council, Identity and Assessment Management, Continuous Monitoring as a Service, McAfee, eMASS, Centrify
* Cloud Governance: Turbot
* DevOps/Configuration Management/Help Desk: Ansible, Service Desk, ScienceLogic, ServiceNow, SPLUNK, Jira ServiceDesk, Cloudockit, GitHub
* Containerization: Red Hat OpenShift
* Migration: CloudKey, Version One
* Reporting: Apptio
Cloud Service Provider (CSP) Operational Tools Tools/Services
* AWS Security: System Manager (Explorer and OpsCenter), CloudWatch, Config, CloudTrail, Elasticsearch (Kinesis DataStreams), GuardDuty, Inspector, Key Management Service (KMS), Security Hub, Directory Service, Identity and Access Management, Resource Access Manager, Cognito, Secrets Manager, Certificate Manager, Artifact
* Aws Monitoring and Logging: QuickSight, Eventbridge (AWS Kinesis DataStreams), Simple Notification Service (SMS), Elasticsearch (AWS Kinesis DataStreams), CloudTrail, CloudWatch
* Aws Networking: Virtual Private Cloud (VPC), Route S3, API Gateway, Direct Connect, AppStream 2.0, Transit Gateway, Elastic Loadbalancer, Firewall Manager, WAF & Shield
* AWS Storage: Cloud Tiering Services to S3 from On-Prem, Simple Storage Services (S3), S3 Glacier, Storage Gateway, Elastic File System (EFS), Backup
* Azure Security: Monitor (Log Analytics and ASC), Event Hubs, Security Center (ASC), Information Protection (AIP) , Key Vault, PowerBI, Network Watcher (Performance Monitor), Monitor (Log Analytics and ASC)
* Azure Monitoring and Logging: Information Protection (AIP), Advance Threat Protection, Security Center (ASC), Information Protection (AIP), Key Vault, Active Directory, Role Based Access Control (RBAC), Resource Manager (ARM), Resource Graph (ARG), Active Directory B2C, Key Vault, App Service, Service Trust Portal
* Azure Networking: Virtual Network, Traffic Manager, DNS, Application Gateway, Express Route, Web Apps, FrontDoor, VPN Gateway, Loadbalancer, Firewall
* Azure Storage: NetApp File Service, Storage (Blobs, Disks, Files, Queues, Tables), Storage Archive Access Tier, StorSimple, Files, Backup
Target Pay Range
The below listed pay range for this position is not a guarantee of compensation or salary. The final offered salary will be influenced by a host of factors including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at Pyramid Systems that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits, to include our Employee Stock Ownership Program, FlexPTO, and learning and development opportunities.
Pyramid Min
USD $92,168.00/Yr.
Pyramid Max
USD $138,252.00/Yr.
Why Pyramid?
Pyramid Systems, Inc. is an award-winning, technology leader, driving digital transformation across federal agencies. We empower forward-thinking innovations, accelerate production-ready software, and deliver secure solutions so federal agencies can meet their mission goals. Voted a Top Workplace, both regionally (Washington, DC) and Nationally (USA) the past 2 years (2023 and 2024) based on the feedback from our employees, we are headquartered in Fairfax, VA. and have a growing national footprint. We value and promote our Flexible Workplace approach because of the positive impacts it has on work-life integration. We remain committed to ensuring every employee's voice is heard, performance and results are recognized and rewarded, development and advancement is a focus, and diversity, equity and inclusion is a company priority. We offer competitive compensation and benefits (including a recently launched Employee Stock Ownership Plan - ESOP), a robust performance-based rewards program, and we know how to have fun! Our people and culture have endured and delivered for our clients for nearly three decades.
EEO Statement
Pyramid Systems, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
At MVP Health Care, our commitment to meeting the needs of our customers goes beyond our health plans. We're shaping the future of health care-and as an intern, you'll be part of it! Dive into a world of innovation, working alongside experienced professionals who are passionate about making a difference.
This is more than an internship; it's an opportunity to build skills, gain confidence, and make a meaningful impact while discovering what a career in a transforming industry can look like.
What's in it for you:
Our internship program is designed to provide a comprehensive learning experience.
- Build Real Skills: Gain hands‑on experience, practical skills, and industry knowledge through meaningful work and targeted learning opportunities.
- Work on Impactful Projects: Contribute to real projects that support business priorities and address real‑world health care challenges.
- Grow Your Network: Connect with leaders, mentors, and fellow interns through networking events and everyday collaboration.
- Learn from Mentors: Receive guidance and feedback from experienced professionals who are invested in your growth.
- Give Back: Participate in community service initiatives and be part of an organization committed to making a difference.
- Support Your Well‑Being: Experience a supportive culture with programs that promote balance and well‑being.
- Launch Your Career: Join an award‑winning, inclusive workplace and explore a future in a growing, evolving industry.
Qualifications you'll bring:
- Currently pursuing a degree in Computer Science, Information Technology, or a related field.
- The availability to work full-time, hybrid in our Schenectady, NY or Rochester, NY Office. Program Duration: Mon. 6/1 - Fri. 8/7
- Basic understanding of network and server infrastructure.
- Familiarity with operating systems (Windows, Linux).
- Strong problem-solving skills.
- Excellent communication and teamwork abilities.
- Commitment to being the difference for our customers in every interaction
Your key responsibilities:
- Cloud Migration Support - Participate in migration execution tasks, including validation, testing, and post‑migration checks to ensure systems meet operational standards.
- Azure Administration and Support - Assist with the administration and operational support of Azure environments, including virtual machines, storage, and networking components.
- On-Prem Environment Support - Assist with on‑premises infrastructure support, including server builds, decommissions, and basic configuration tasks.
- Infrastructure Automation - Implement automation practices using Terraform, Ansible, and Semaphore to assist the team in building the next generation of infrastructure deployments on premise or in Azure cloud
- Flexera Cost Optimization & Azure Tagging - Assist with tagging Azure resources to better optimize costs and improve our tagging strategy in Azure.
- Penetration Test Remediation - Assist in addressing vulnerabilities found in recent security penetration testing to better protect and harden MVP assets.
- Data Center Modernization - Assist in upgrading and optimize data center infrastructure, working with a team of Cloud Infrastructure Engineers.
- Infrastructure Technical Debt Reduction - Identify and remediate legacy infrastructure issues to move forward with modernizing MVP technology and services.
Where you'll be:
Hybrid- Schenectady or Rochester, NY
Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.
We do not request current or historical salary information from candidates.
Pay Rate: $18 - $25 per hour
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.
To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at .
Cellebrites AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy.
Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrites digital forensic and investigative solutionsavailable via cloud, on-premises and hybrid deploymentsto close cases faster and safeguard communities.
To learn more, visit us at , and find us on social Position Overview: As a Pre-Sales Solutions Engineer, you aim to lend your technical proficiency to the sales account team throughout the sales journey.
This contribution is vital for amplifying growth and securing the successful introduction of Cellebrites comprehensive digital intelligence solutions to law enforcement agencies across the Eastern territory.
This role demands extensive travel (50-75% of the time) and will directly report to the regional manager of Solutions Engineering for State and Local Government East.
To ensure success, seamless cooperation with the R&D, Product Business Management, Customer Success Management, Technical Customer Support, and Marketing teams is essential.
Foster relationships with potential and existing clients to actively determine current and prospective customer technology needs and gain a deep understanding of their product requirements.
Collaborate effectively with Account Executives to create and uphold account strategy plans, spotlighting newfound opportunities for expansion.
Establish yourself as a dependable technical consultant for Cellebrite's clients by: Equip customers with a thorough understanding of Cellebrite's solutions portfolio and industry trends to propel their objectives.
Showcasing the technical benefits, cost-effectiveness, and operational enhancements of our solutions.
Collect feedback and effectively relay it to the corresponding internal teams.
Attend educational workshops, review professional literature, build personal networks, and engage in professional groups to stay updated professionally and technically.
Document customer interactions and escalate issues as required.
Organize and host discovery workshops with key strategic clients to identify workflow inefficiencies and amplify the value of our existing solutions.
Deliver a tailored strategy to aid decision-making within these organizations.
Represent the company at industry trade shows and conferences to promote the value of Cellebrite's newest solutions and technologies.
Foster a collaborative environment by working in unison with your Solutions Engineering peers.
Maintain competitive awareness and provide competitive differentiation during sales engagements.
Office Location: Remote Holds a bachelor's degree or possesses equivalent practical experience.
Prior experience collaborating with or working in Law Enforcement, Federal, or Military organizations is advantageous.
Strong knowledge of mobile/computer forensics tools, methodologies, and best practices.
Be able to discuss, display, or relate to LEO Investigator skills such as: Understanding forensic techniques and how to apply them to gather evidence in an investigation.
Noticing subtle details that might be crucial to solving a case.
Ability to analyze complex information, identify patterns, and solve problems logically.
A minimum of four years in Customer Success, Solutions Engineering, or Public Safety leadership.
Broad background in Information Technology
- Familiarity with Windows/Linux environments, networking, SaaS, PaaS, IaaS, and storage systems Exceptional skills in public speaking and presentation Robust abilities in business analysis Proven leadership capabilities across various functions PIa5f1ad3ef5b9-3817
